Knowledge and policy manager jobs in newham, greater london

HR Officer - 3-Month Contract
Location: Central London / Hybrid
Start Date: Immediate
Duration: 3 months
Day Rate: £285/day (Inside IR35)

We are seeking an experienced HR generalist to join a high-performing HR team delivering strategic and operational people support across a respected not-for-profit organisation. Reporting to the Senior HR Business Partner, this role suits someone confident, working across the full employee lifecycle, who thrives in a fast-paced environment and is comfortable juggling priorities.
Key Responsibilities

Operational HR Delivery

• Act as first point of contact for HR queries, offering clear and pragmatic advice
• Manage end-to-end processes for starters and leavers, including onboarding and exit interviews
• Liaise with Payroll to ensure accurate processing of HR changes
• Support HR inbox management and participate in operational meetings
• Prepare workforce metrics and updates for partnering conversations
• Contribute to HR projects and delivery of cross-organisational workstreams

Recruitment & Onboarding

• Coordinate full-cycle recruitment across assigned teams
• Advise managers and stakeholders through all stages of the hiring process
• Ensure onboarding compliance, including Right to Work checks and probation reviews
• Manage agency relationships and recruitment spend tracking
• Review and evaluate recruitment practices and provider performance

Engagement, Induction & Learning

• Support delivery of induction and onboarding programmes
• Assist in planning and coordinating wellbeing and engagement initiatives
• Contribute content to internal platforms and staff communications
• Liaise with networks and stakeholders to support a positive staff experience

Employee Relations & Case Management.

• Advise on day-to-day employee relations, including performance, absence and capability matters.
• Draft occupational health referrals and support case action plans.
• Prepare documentation and case summaries for consistent record-keeping.

Essential Experience & Skills

• Previous experience in a busy HR environment within a complex organisation
• Solid knowledge of UK employment legislation and HR policies
• Strong communication skills and confidence when advising stakeholders
• Proficiency in HR systems, reporting and data interpretation
• Organised and professional with a discreet approach to sensitive matters
• Ability to manage competing priorities and deliver to deadlines

This is an excellent opportunity for someone with strong generalist HR experience to contribute immediately and make an impact. If you're available now and ready to take on a varied and hands-on role, we'd welcome your application.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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As Health & Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance 
Contract type: Part Time, Permanent 

Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover. 

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.

The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 7 July 2025

Interview Date: 16 and 17 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The People Services Administrator will act as the first port of call to employees and external partners for all HR and Volunteering queries. The role will provide high quality and customer centric support on a range of administrative processes across all functions within the People Services team, including HR, Volunteering and Learning and Development, ensuring staff, volunteers and external stakeholders have a positive experience. As a priority, the People Services Administrator will process the majority of employee documentation, including issuing employment contracts, recruitment paperwork and issuing other adhoc letters as required.

The post holder will be based at the NLH Finchley site with an element of home working and flexibility. They may however be required to travel to NLH additional sites across Barnet, Enfield and Haringey.

Senior Communications Officer

We are looking for a creative and strategic communicator to shape the voice of the UK’s National Trails.

Position: Senior Communications Officer
Salary: £32,000 FTE (4 days/week)
Location: Remote, with occasional UK travel
Contract: Part-time (4 days/week), 1-year fixed term
Benefits: 25 days holiday pro rata, plus office closure between Christmas and New Year

Closing Date: Midnight, Saturday 13th July 2025
Interviews: Online 29th July

About the Role

As Senior Communications Officer, you will lead on delivering a bold, inclusive communications strategy, raising the profile of the UK’s National Trails and building awareness of their value for people, places and nature.

You’ll create and manage inspiring, accessible campaigns across digital, social and press channels; support National Trail teams across the UK with comms advice; and help shape public and stakeholder engagement. This is an exciting opportunity to be the voice of a small, national organisation making a big impact.

Key Responsibilities Include:

· Deliver creative, multi-channel communications

· Manage digital channels including the website, LinkedIn and Instagram

· Write and distribute newsletters and member communications

· Develop press relationships, draft media content and secure coverage

· Lead a Communications Special Interest Group across National Trail teams

· Provide accessible comms advice to member organisations

· Support campaigns and events that influence public policy and stakeholder awareness

· Promote representation and inclusion across all content

About You

You’ll be a passionate storyteller with a flair for strategic communications and a commitment to inclusion and representation. Comfortable juggling day-to-day delivery with long-term planning, you’ll be just as happy drafting a press release as coordinating a campaign or advising trail partners.

You will bring:

· Experience of communications delivery across social and press

· Excellent writing, editing and content creation skills

· Knowledge of inclusive and accessible communication practices

· Strong media relations and public engagement experience

· Confidence working independently and with multiple stakeholders

· A passion for the outdoors and increasing access for all

Desirable:

· Experience with membership organisations

· Knowledge of outdoor recreation, heritage or protected landscapes

· Familiarity with policy communications or stakeholder engagement

About the Organisation

The charity is the independent champion of the UK’s National Trails – iconic long-distance walking, cycling and riding routes. Connecting people to nature and the outdoors while advocating for accessible, sustainable trail experiences. Since their formation in 2021, they’ve grown quickly with an ambitious vision for a high quality, nature-rich National Trail network used and valued by all.

To Apply

You will be redirected to the organisation's website where you will be asked to submit a CV and a Covering Letter, please note that applications submitted without a covering letter will not be considered. 

Other roles you may have experience of could include: Communications Manager, Campaigns Officer, Press Officer, Media and PR Officer, Digital Content Officer, Public Affairs Officer, or Marketing and Communications Executive.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We're now looking for an exceptional Senior PR and Press Officer to help us amplify voices, challenge persistent, negative narratives around the social security system, and shift public attitudes about financial insecurity. Ideally, you’ll already have solid PR and press experience within a charity or comparable organisation’s press office, excellent media contacts, and the strategic mindset to put people’s real lives and complex challenges front and centre in your storytelling.

You’ll be someone who writes clearly and persuasively, handles sensitive topics with genuine care, and who’s excited by the challenge of finding creative ways to engage diverse audiences. Your strong relationships with journalists will help us ensure the voices of people facing financial insecurity are represented accurately, widely, and compassionately in the media.

We offer flexible working patterns, both in terms of hours and remote working. All team members come into our welcoming Farringdon office at least once a week, and you'll be joining a warm, supportive team that believes in each other, celebrates great work, and loves what we do.

Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS). 

We’re genuinely excited to hear from you.

Closing date: 20th July, 23:59

Interview date: 11 Aug for first interviews, 18 Aug for second interviews

Your New Organisation
This is a fantastic opportunity to join a well-established group of primary schools based in central London. The organisation operates under a collaborative leadership model and serves a diverse urban community. With a combined income of approximately £10 million, the schools are committed to delivering high-quality education and continuous improvement. This role is being advertised by a recruitment agency on behalf of the organisation, which remains confidential at this stage.

The Role: Director of Finance
As Director of Finance, you will report directly to the Executive Headteacher and work closely with senior leaders, governors, and local authorities. You'll play a key role in shaping the financial strategy and ensuring the long-term sustainability of the schools.

Key Responsibilities:

• Lead strategic and operational financial management across the group
• Develop and implement financial strategies aligned with educational priorities
• Attend senior leadership and governor meetings, ensuring robust governance and transparency
• Manage annual budgets, forecasting, payroll, statutory returns, and procurement
• Ensure financial compliance, value for money, and effective risk management
• Support income generation through fundraising, lettings, and other initiatives
• Contribute to staffing structure reviews and workforce planning in collaboration with HR
• Maintain secure and compliant financial and personnel records

The Person
We're looking for a values-driven finance professional who is passionate about making a difference in education.

You will bring:

• Proven experience in financial leadership, ideally within education or the public sector
• Strong knowledge of financial compliance, statutory regulations, and HR processes
• Strategic thinking with a hands-on, detail-oriented approach
• Excellent communication, collaboration, and decision-making skills
• A commitment to integrity, transparency, and improving outcomes for children

What's In It for You?
Salary: £60,000 - £70,000 per annum
Pension: Access to the Local Government Pension Scheme (LGPS)
Job Security: Permanent role following a one-term trial period
Professional Growth: Work across multiple schools with a supportive leadership team
Impact: Play a key role in shaping the future of education in central London
Location: This is an office-based role located in WC1, central London.

Opportunity to work term time only if preferred but this is optional.

What to Do Now
If you're ready to take the next step in your finance leadership career, we'd love to hear from you.
Click "Apply Now" to submit your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

WaterAid is exclusively partnering with Robertson Bell in their search for a Senior Finance Business Partner to join their high-performing team on a permanent basis, in this newly revamped role. WaterAid is the largest international not-for-profit organisation, focussed solely on making sustainable clean water, decent toilets and good hygiene normal for everyone, everywhere.

This role will be a key strategic advisor and responsible for high-level planning conversations to WaterAid UKs largest income generating Directorate: Communications and Fundraising. As the Senior Finance Business Partner, you will be responsible for helping shape the strategic direction of fundraising team. This is a high-profile role, enabling Water Aid UK’s senior leadership to deliver and support the delivery of WaterAid’s ambitious programmatic activity.

The organisation:

Collaboration is at the heart of everything WaterAid does. They work in alliances. Over the next decade, together they will reach hundreds of millions more people so that whole communities can live healthy lives and build better futures. Together with their supporters and partners around the world – from the smallest neighbourhood groups to the largest multinationals – they have reached close to 30 million people with clear water and 30 million with decent toilets. Good hygiene is now a part of everyday life for 27.8 million people.

To make lasting change happen on a massive scale they show decision makers how it can and should be done by influencing them to act. WaterAid link policy makers with communities and local partners and change attitudes and behaviours. They persuade governments, donors and financial institutions to invest in basic services and rally support from people and organisations around the world. They will keep working towards their mission until they are no longer needed.

The key duties of the Senior Finance Business Partner are as follows:

• Owning relationships with key senior stakeholders within the Communications and Fundraising Directorate.
• Regularly engaging on strategic long-term decision making and providing relevant financial data to key decision makers.
• Work with the directorate to build realistic and detailed financial plans.
• Own directorate specific timelines for delivering financial forecasts and budgets.
• Work with Head of Management Accounting to build a consolidated picture for WaterAid UKs performance for the Executive Director Team.
• Collaborate on the building and maintenance of automated reporting for directorate on PowerBI.
• Regularly engage with budget holders to ensure that spending and income is on track against plans.
• Ensure CRM data is complete and accurately reflected in the month end close position.
• Oversee the monthly recording of both unrestricted and restricted income streams.

The successful candidate will have:

• Completed a professional accounting qualification or be part-qualified with relevant professional experience.
• Experience of strategic partnering senior stakeholders (ideally at Executive Director level) along with senior leadership teams.
• Ability to analyse large quantities of data with a view to identifying trends and key drivers.
• Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
• Excellent communication skills, both oral and written.
• Experience of managing finances within a fundraising directorate (Desirable).
• Knowledge of international development issues and the sector (Desirable).

Please note that this role required a minimum of 40% of working time to spent face-to-face in their Canary Wharf offices.

The deadline for applications is on Sunday 20^th July, with first stage interviews due to take place the week commencing 28^th July. CVs will be under continuous review in advance of this date so submit your application today via Robertson Bell to ensure you don’t miss out!

Professional Lead for Workforce Research

Location: RCN UK HQ with hybrid working

Contract type: Permanent, 35 hours per week

Salary range per annum: £66,909 - £75,492

Ref: RCN02692

At the Royal College of Nursing, we represent over half a million nurses, nursing support workers, and students across the UK. We are a voice for the profession – and behind that voice is the evidence. We’re looking for an exceptional individual to lead our workforce research, shaping the agenda that influences policy, practice, and the future of healthcare.

Our aim in the Workforce Academy situated in the Institute of Excellence, is to use robust evidence as the catalyst for combatting the nursing workforce crisis. We're focused on the systemic causes of trends that are driving up mental ill health and attrition among nursing staff and driving down the quality of patient care.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Professional Lead for Nursing Workforce Research, you’ll make a critical contribution to the Workforce Academy’s programme of research, informing national debate, RCN policy, and advocacy. Your work will help to tackle vital issues such as staffing levels, workforce planning, recruitment and retention, and the health and wellbeing of the nursing workforce.

You’ll work closely with policy leaders, academic partners, and external stakeholders across health, education, and government to ensure our research is timely, relevant, and influential.

This role sits at the heart of our mission to improve the lives of those in nursing and ensure safe, effective care for patients. We will demonstrate the value of nurse staffing to achieving nursing excellence and identify means of ensuring care is a safe and positive experience for both staff and patients.

You’ll have a PhD in a relevant discipline, with expertise in mixed methods and / or quantitative methodology and excellent knowledge and understanding of workforce research, data analysis, evidence synthesis and philosophy of social science.

You will bring extensive experience of designing and conducting programmes of research, alongside knowledge mobilisation expertise.

You’ll have excellent oral and written communication skills and the ability to translate complex theory and data to diverse audiences.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Our selection process

Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Dr Kate Kirk, Associate Director of Workforce, please visit our website for the email address.

For more information about the recruitment and selection process, please visit our website.

Closing date: 13 July 2025.

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Selection date: TBC

Interview date: TBC

About Resource Futures

We want to create a future where organisations, people and communities can thrive, and rebalance their relationship with material resources.

Resource Futures is an organisation accelerating the shift towards a circular world: putting restorative practices of reuse, repair, recycling at the heart of the fight to address the climate crisis. We help governments, businesses, NGOs and non-profits embrace regenerative change.

We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.

We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of creating a sustainable world.

The opportunity

The Partnerships Lead will act as Project Manager for the community strand of Together for Tomorrow, a five-year National Lottery-funded programme supporting grassroots climate action across Devon. Working in close partnership with Libraries Unlimited, you will coordinate delivery across libraries and grassroots groups, supporting communities to develop practical climate initiatives and helping libraries become active sustainability hubs.

You will lead on toolkits, training plans, outreach and focus groups, while also supporting monitoring and reporting. The role blends strategic coordination with hands-on delivery, ensuring the programme is inclusive, locally rooted, and aligned across all partners.

This role sits within the CAG (Community Action Groups) Devon team, a network that supports community groups to take action on reuse, repair, food waste, composting, biodiversity and wider sustainability issues. CAG provides the tools groups need to thrive, including training, resources, and opportunities to connect with others.

What you will be doing

Project, people and partnership management

• Acting as project manager for the community strand of Together for Tomorrow, overseeing planning, coordination, and delivery.
• Building and maintaining partnerships with libraries, grassroots groups, and underrepresented communities.
• Recruiting and line managing the Project Officer, who will be supporting project delivery. Working closely with the CAG Devon team to align community support and delivery models across the network.

Community development and delivery

• Helping new community groups to form and supporting existing ones to grow, diversify, or expand their climate action work.
• Facilitating focus groups and community consultations to shape project delivery and ensure activity is insight-led.
• Delivering a targeted promotion and outreach plan, with a focus on ‘deep dive’ areas and engaging underrepresented communities.

Reporting and learning

• Contributing to the development and implementation of the project’s monitoring and evaluation framework.
• You will lead on monitoring and quarterly reporting (including financial), ensuring that CAG team and wider community partners meet agreed targets.
• Acting as an ambassador for the project, sharing insights and learning to support continuous improvement and knowledge exchange across the sector.
• Carrying out any other duties required of the role.

The essentials

• Strong project management skills, able to plan, coordinate and deliver complex work with multiple partners.
• Excellent communication and relationship-building skills, with the ability to work collaboratively across sectors.
• Experience in community development, supporting new and existing groups.
• Skilled in engagement and facilitation, including focus groups, workshops, or public consultations.
• Strong organisational skills, with experience of balancing coordination with delivery.
• Experience of monitoring and evaluation and producing project reports.
• Comfortable working both independently and as part of a remote team.
• Commitment to inclusive, community-led climate action.
• Able to travel regularly across Devon.

Great to haves

• Familiarity with the CAG Devon network or experience working in community-led climate action in Devon.
• An understanding of the voluntary sector and environmental players across the County, at a strategic and local level.
• Experience developing toolkits, training, or learning resources for community or volunteer use.

Benefits

• Embedded flexi working culture.
• 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use some bank holidays for annual leave.
• Buying and selling annual leave policy to add further flexibility around how you manage your work/non-work time and give you better control over how much and when you take leave from work.
• Paid volunteer time each year (a full day for those working 19 hours or more per week, and a half day for those working up to 18.75 hours per week).
• Enhanced maternity and paternity pay.
• Enhanced sick pay.
• Scottish Widows pension plan – the company will match up to 7% of your contribution.
• Group life assurance cover.
• Healthcare portal offering 24/7 GP access and prescription service, mental health support, wellbeing advice, financial and legal guidance.
• Mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
• A cycle to work scheme for all and on-site showers at the Bristol office.
• Home and tech scheme – costs at Currys and Ikea spread across 12 months, and up to 10% savings.
• On-site charging points for electric vehicles at the Bristol office.
• Paid professional membership such as CIWM or IEMA.
• An opportunity to become a company member, contributing to decision making and the future direction and success of our business.
• Consultative Group – a group of employees providing an anonymous vehicle for employee voice, raising issues, proposing changes and engaging senior management.
• Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
• Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunchtime Briefs’ and other sessions to share skills and knowledge across all roles.
• Two annual team activity days, each followed by evening socials.
• Green and accessible Bristol office, surrounded by nature, and close to the harbourside.
• Accessible central Glasgow office close to local public transport links.
• An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.

Location: Camden Head of Office/WFH (with travel to service locations as required)

Salary: £27,007 - £27,924 FTE  (Pro-rated to £16,204.30 - £16,754.40 based on 3 days a week)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week (Part time)

Contract: Permanent

Closing Date: 13th July 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as our Volunteer & Service User Involvement Administrator at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are seeking a Volunteer & Service User Involvement Administrator to play a vital role in supporting the implementation of our 5-year strategy, which places service user involvement and volunteering at its core. This role is key to ensuring that the voices of service users, volunteers, and women with lived experience of VAWG are actively captured, organised, and integrated into the development of our services, operational activities, and strategic direction.

About the Role

The key responsibilities of the Service User Involvement Administrator are:

• Provide high-quality administrative support to the Volunteer & Service User Involevment Coordinator across all areas of service user and volunteer engagement.
• Support the recruitment, onboarding, and exit processes for volunteers and service user involvement activities, including processing DBS checks, references, and welcome packs.
• Maintain accurate and up-to-date records on volunteer and service user engagement databases and spreadsheets.
• Prepare agenda’s, correspondence, newsletters, and recruitment materials as required.
• Assist in planning and coordinating events, focus groups, training sessions, consultations, and board meetings.
• Manage invitations, bookings, and logistics for internal and external meetings or workshops involving volunteers and service users.
• Take and circulate clear and concise minutes and action points.
• Draft and disseminate regular communications, including newsletters, reminders, surveys and feedback forms.
• Ensure information is accessible and aligned with Solace’s inclusive and psychologically informed frameworks.
• Manage the inbox of service user involvement and volunteer queries and escalate as necessary.
• Ensure all volunteer and service user information is managed confidentially and in line with Data Protection regulations.
• Keep volunteer and service user training, DBS, and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on SUI and volunteering.

About You

To be successful in the role of Volunteer & Service User Involvement Administrator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement, you will also need to bring with you the following skills and experience:

• Actively engage service users to contribute to the enhancement of service delivery
• Collaborate closely with the Service User Involvement and Volunteering Coordinator to support services in strengthening their approaches to service user involvement and co-production
• Assist the Coordinator in facilitating inclusive and effective volunteering recruitment processes
• Demonstrate strong communication skills and the ability to connect with diverse individuals across a range of settings

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please apply via the recruitment portal by submitting your CV and Supporting Statement (maximum 1000 words) outlining your interest in working for Solace and explain how you meet the criteria set out in the Job Profile Document.

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

We’re thrilled to announce four exciting opportunities to join the dynamic Evidence & Impact team at MSI Reproductive Choices! We’re looking for talented, driven individuals who are passionate about sexual and reproductive health and rights (SRHR), and who thrive on data, evidence generation, and impact communication. This is a chance to help shape how we measure and disseminate the real-world impact of our work — not from the sidelines, but by rolling up your sleeves and diving in. If you're a bold thinker who loves turning complex data into compelling stories, thrives in fast-evolving environments, and is excited about helping build a future-focused, resilient team, we want to hear from you. You’ll be part of a team that champions innovative research and drives sector-shaping insights — with the chance to become a thought leader and influencer in the global SRHR space. Come push boundaries with us and help drive meaningful change around the world.

Why This Matters 

In a world where 218 million women lack access to contraception, evidence isn't just academic—it's life-changing. Your work will directly influence: Delivering of lifechanging services to millions of women; $2+ billion in annual global SRHR investments that transforms healthcare delivery across 36 countries 

The Opportunity 

We are recruiting roles to spearhead different dimensions of our evidence ecosystem. Whether you are inside or outside SRH, or from health economics, development research, tech analytics, or academic evaluation, we want people who are driven by impact and excel at translating complex data into compelling action. If that matters to you, then we want you. 

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. #

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

Lead MSI’s flagship research initiatives and high-stakes third-party evaluations—ensuring world-class methodological rigour, strategic relevance, and real-world impact. This role is central to positioning MSI as a global thought leader in sexual and reproductive health and rights (SRHR). You will drive research excellence across the organisation while cultivating and strengthening relationships with research-focused donors who demand—and fund—the highest standard of analytical credibility. Your work will not only shape internal decision-making but also influence global SRHR agendas and investments.

Success Metrics:

• Research Excellence: All major studies meet or exceed donor expectations for methodological quality, ethical integrity, and utility—establishing MSI as a go-to centre of research excellence in the SRHR sector.
• Donor Engagement & Funding Growth: Tangible increases in funding and partnerships from research-oriented donors, with growing demand for MSI-led evidence initiatives.
• Strategic Impact: Research findings directly influence programmatic strategies, donor policy, and global SRHR discourse, leading to measurable shifts in access, quality, and equity in reproductive healthcare.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

Technical Research Expertise

• Expert knowledge of quantitative and qualitative research methodologies including RCTs, quasi-experimental methods; including multi-country evaluations and ethical research management.
• Proficiency in advanced statistical analysis and research data interpretation. Excellent data analysis skills using statistical software packages (STATA or R) and advanced excel skills; experience of advanced quantitative analysis techniques such as Interrupted Time Series Analysis, multilevel regression etc.

• Proficiency in developing new metrics and frameworks for assessing program impact, particularly in equity, disability, and marginalized group outcomes.
• Deep understanding of research ethics, protocols, and quality assurance processes
• Highly proficient in steering large-scale third-party evaluations.

Sector Expertise

• Substantial experience in sexual and reproductive health research
• Understanding of SRH research challenges, indicators, and measurement approaches
• Knowledge of key global health research institutions and networks
• Familiarity with demographic and health research data sources and methodologies

Stakeholder Engagement and communication

• Highly developed skills to influence and persuade ability to quickly and effectively build relationships with team members and stakeholders at all levels.
• Proven ability to communicate complex research concepts to diverse audiences

• Confident public speaking and strong communication skills, with the ability to craft persuasive, evidence-based narratives tailored to diverse external audiences such as donors, policymakers, and partners.
• Strong networks within academic research community and global health institutions
• Knowledge of evaluation standards expected by major donors and foundations

• Skilled in knowledge dissemination, including producing peer-reviewed publications and engaging in technical forums.
• Ability to build strategic research partnerships and secure funding through external engagement.

Team leader:  

• Strong leadership in managing research portfolios and teams and skilled at capacity building approaches.
• Exceptional ability to foster learning cultures that value evidence-based decision making and continuous improvement
• Strong mentoring and coaching skills at individual and team levels

Prioritisation and Multi-tasker: Strong ability to manage multiple tasks and effectively prioritise workload

To perform this role, you’ll need the following experience:

• Extensive (minimum of 8 years) experience in leading research in global health
• Strong track record in managing multi-country research initiatives and partnerships.
• Demonstrated experience in thought leadership, research dissemination, and donor engagement.
• Proven ability to manage teams, budgets, and deliver high-quality research outputs in a fast-paced environment.

Formal education/qualification

• Advanced degree in Public Health, Social Sciences, or related fields is essential.
• Additional qualification or formal training in research design or impact evaluation desirable
• Proficiency in French is highly desirable (please state level in application)
• Additional qualification or formal training in research design, epidemiology or impact evaluation, data visualisation such as PowerBI; advanced excel skills - desirable

Please view the job framework on our website. 

Location: London, UK (minimum of 2 days per week in the office).

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits. 

Salary band: BG 10

Closing date: 8th July (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task