Knowledge and policy manager jobs
Senior Enquiry Service Officer
Salary: £21,131 pro rata; (FTE £35,218)
Letchworth Garden City/ home working (hybrid)
Part time (21 hours a week)
15 months fixed term (Maternity cover)
Flexible working considered
Are you a warm and professional person keen to support people dealing with complex health issues? Do you have some experience with MS or other long-term conditions? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong customer service skills, who will be responsible, professional and kind. Ideally you will have some experience in helpline delivery or customer service but for the right person, flexibility and a willingness to learn are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.
The role
You will be providing information and signposting to people who contact the MS Trust Helpline by phone, email and social media. You will need to maintain an up-to-date knowledge of MS and will receive training and resources to help you. You’ll need to complete enquiry records to a high level of accuracy and treat personal and sensitive data securely, in line with our GDPR and Data Protection policies.
What we can offer
· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
· Death in Service benefit.
· Enhanced maternity, paternity and adoption pay.
· Sick pay.
· Hybrid working.
· Employee Assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
· Learning and development policy to develop all staff.
· Cycle to work scheme, Volunteering Day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: Midnight, 3rd October.
First Interviews: 8th October
To provide trusted information. Secure the future of MS specialist services in the UK. Improve the understanding of the needs of people living with MS
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in people’s lives and delivering an outstanding service?
We’re excited to recruit for a Supporter Care Officer, and you will join our collaborative and solutions focused Supporter Care team!
You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work.
Some of the things you will be responsible for are:
- Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our values.
- Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward improvement by meeting team performance goals and championing innovation.
- You will process gifts to maintain accurate records and financial reconciliation. Your attention to detail will directly support our fundraising success.
About You
- Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or escalated supporter interactions.
- Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation.
- Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams.
- Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:
- Courageous
- Collaborative
- Compassion
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- Please download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. We're looking for candidates who can seamlessly integrate into the team and therefore, must meet all the essential criteria to be considered for this role.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Interviews will be held in person at our office, on 1st and 2nd October. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD.
- Please note: If you have applied for this position since July 2025, we are unable to consider a further application at this time.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Are you happy to network & develop relationship with employers and help match people into employment?
If so, we would like to hear from you!
South East London Mind’s IPS Employment Service helps people with mental health needs back into work. We aim to increase the number of people moving into paid employment from Community Mental Health Teams.
We are currently seeking two permanent IPS Employment Specialists to work as part of the Community Mental Health Teams. You will deliver the Individual Placement and Support (IPS) approach (for which training will be given), working in line with the 25-points fidelity scale.
More information about IPS Employment support on our website.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 28th September (11:59pm)
Likely interview date: Week beginning 13th October
Please note that the interview will involve an assessment centre (40-50 mins) in addition to the interview questions.
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark




The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.
The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Are you highly organised, able to manage multiple projects, and build positive relationships across teams?
The Marketing Co-ordinator will play a vital role in supporting the delivery of engaging marketing activity that promotes the work of the MND Association. Working closely with colleagues across the charity, the Marketing Co-ordinator will help create, deliver and evaluate marketing plans, ensuring that our activities reach and resonate with diverse audiences. This role will suit someone with strong organisational skills, creativity, and experience of working in a busy marketing environment.
Key Responsibilities:
- Oversee and co-ordinate a wide range of marketing activities, ensuring smooth collaboration between teams.
- Manage schedules, resources and communication channels to facilitate the implementation of marketing plans and initiatives.
- Support and lead the delivery of audience-focused marketing plans from briefing to completion.
- Support the creation and distribution of engaging content, including blogs, videos, infographics and stories.
- Work collaboratively across the Association to build effective relationships with key stakeholders and assess marketing needs
- Recommend effective ways to share marketing content and reach wider audiences.
- Conduct market and audience research, analysing data to inform future activity.
- Work with the Marketing Manager and team to deliver campaigns and strengthen marketing strategy.
- Ensure consistent branding and messaging across all materials and channels.
- Support the planning and delivery of fundraising and awareness campaigns.
About You:
- Strong written and verbal communication skills.
- Experience of working in a fast-paced marketing team.
- Creative approach to developing impactful marketing plans.
- Excellent organisational and project management skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong team-working skills and confidence building relationships at all levels.
- High attention to detail.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: Expectation to attend the office 1 day per week.
This is a fantastic opportunity to join the MND Association as a Marketing Co-ordinator and contribute to raising awareness and understanding of our work. If you are looking for a role where your skills will make a real difference, we would love to hear from you.
The client requests no contact from agencies or media sales.
As the Alumni Engagement and Philanthropy Executive for the Business School at Imperial, you’ll play a key role in strengthening lifelong connections with students and alumni, as well as increasing regular giving participation and inspiring philanthropic support for the School’s future.
If you're excited by the idea of working with inspiring people, contributing to meaningful fundraising efforts that tackle global challenges and connecting with alumni who are driving change in their industries: this is the role for you!
What you would be doing
Following the launch of Imperial’s Science for Humanity strategy, we’re preparing to launch a comprehensive fundraising and alumni engagement campaign to bring this to life.
In this role, a key focus will be on increasing regular giving participation, strengthening the fundraising pipeline, and supporting fundraising campaigns. You will also design and deliver engaging programmes for alumni, volunteers and donors, and drive initiatives that strengthen recent graduate engagement, contributing to global ranking success.
Working closely with colleagues across the university, you’ll help shape strategy, improve processes and champion the power of alumni engagement across Imperial.
What we are looking for
We’re looking for a proactive and collaborative individual with a passion for alumni engagement, with working knowledge of how this can create philanthropic support.
You’ll bring:
· Experience in alumni engagement, student engagement or volunteer management, ideally within a university or non-profit setting
· A strong track record in fundraising, including digital campaigns and compelling donor communications
· Strong relationship-building skills with internal and external stakeholders
· Strategic thinking and project management experience, with a methodical and organised approach
· Confidence working with data and CRM systems to track engagement and demonstrate impact
· A team-focused mindset and the ability to work effectively across departments
What we can offer you
This is an exciting time to join Imperial as we prepare to launch a major 10-year fundraising and alumni engagement campaign to deliver Imperial’s Science for Humanity strategy.
This is a fantastic opportunity to join a collaborative and purpose-driven team in a role with a diverse portfolio, where your work will directly contribute to increasing alumni and donor engagement, strengthening our community.
· Grow and develop at a world-leading institution, committed to using science and business for the benefit of society
· Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
· Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
· Interest-free season ticket loan schemes for travel.
· Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information
This is a full-time, open-ended role, that is hybrid based at South Kensington but with regular travel to the White City Campus.
Closing date: 22 September 2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Events Officer will be responsbile for delivering a wide range of events to our members such as training courses and the annual conference, and must be a highly organised and enthusiastic individual working in collaboration and partnership with one other part time Events Officer. You will require an eye for detail, have excellent liaison skills and have the ability to manage multiple tasks efficiently.
Our courses and the AGM are delivered online, with our annual conferences delivered in-person or hybrid. The annual conference is an important event for BAAT and an exciting, key responsibility for this role.
This role requires the additional responsibility of managing the Events marketing activity, working in partnership with the Senior Digital Comms Officer.
The successful applicant will join a small, professional staff team based in London. We are hybrid-working, with a mix of home-based working and part (usually at least one day a week) in-office working practice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Opportunity: Skills and Employment Support Officer
Organisation: Gypsies & Travellers Wales
Salary: £25,975 (pro rata)
Hours: 22.5 hours per week (days flexible, must include Thursday & Friday, can be worked across 3–5 days)
Location: South East Wales (with mainly community and office based work)
Gypsies & Travellers Wales is seeking a Skills and Employment Support Officer to work alongside Gypsy and Traveller communities to strengthen skills, build confidence, and expand opportunities in employment, training, volunteering, and further education.
Key responsibilities include:
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Providing one-to-one and group support tailored to people’s individual goals.
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Running skills-based sessions such as driving theory, literacy, sewing, and other classes identified by the community.
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Offering wellbeing and in-work support, including advice on benefits.
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Collaborating with training providers and employment agencies to make opportunities more accessible and inclusive.
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Supporting community-led approaches, ensuring services reflect and build on people’s own strengths and priorities.
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Representing the needs and aspirations of Gypsy and Traveller communities in local forums and contributing to policy development.
We are lookng for someone with:
✔ At least 2 years’ experience in a relevant field (training, advice, youth work, employment support).
✔ Strong communication skills and the ability to build trust with excluded communities.
✔ Experience of planning and facilitating group sessions.
✔ Understanding of the barriers Gypsies and Travellers face in employment, education, and training.
Closing date: 30th September 2025 (we may close early if sufficient interest is received).
The client requests no contact from agencies or media sales.
The Royal Historical Society seeks to appoint an Events and Academic Engagement Officer (0.6 FTE) to join its professional Office based at University College London. The post will help support and develop the Society’s activities with a particular focus on academic and training events, networking for members of the Society, and scholarly communications.
The Events and Academic Engagement Officer will lead for the RHS Office on the planning, organisation and successful running of all events (lectures, workshops, training, departmental visits and other formats) run by the Society, both in-person and online, working with other members of the Office and the Society’s governing Council.
As Academic Engagement Officer, the post-holder will be the first point of contact for selected holders of RHS research funding: overseeing and developing communication of project work for the benefit of the wider historical community. Academic engagement also involves a principal role in the communication and promotion of the Society’s work, and that of the wider historical profession
The client requests no contact from agencies or media sales.
Location: Loughborough, England (Travel required to all Baca Services locations)
Contract Type: Permanent
Salary: £24,754 - £28,454 per annum FTE
Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)
About Us:
Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.
Role Overview:
As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.
Key Responsibilities:
- Provide high-quality support and care to young people, ensuring their holistic development.
- Work proactively to safeguard young people and resolve any issues that arise.
- Be a role model, offering care and compassion without discrimination.
- Support young people in developing essential life skills and preparing for independent living.
- Engage young people in education, vocational training, and hobbies.
- Foster positive relationships within the community and support social engagement.
- Plan and participate in day trips and annual residential weeks.
- Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
- Maintain excellent communication and keep accurate records.
Requirements:
- Alignment with Baca’s values and mission.
- Ability to respond to change and work as part of a diverse team.
- Self-motivated, proactive, and able to take initiative.
- Knowledge of safeguarding practices and issues faced by unaccompanied young people.
- Relevant training or willingness to complete essential training within the first year.
- Experience working with young people, especially in cross-cultural settings.
- Excellent communication, organizational, and ICT skills.
- Driving licence and access to a car.
- Enhanced DBS check required.
Personal Attributes:
- Approachable, reliable, and a strong team worker.
- Supportive, responsible, and personable.
- Flexible and able to work occasional evenings and weekends.
Holidays and benefits:
- 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
- Pension scheme
- Health & Wellbeing programme
- Free parking
- Casual dress
How to Apply:
If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.
Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support




The client requests no contact from agencies or media sales.
Benefits Advisor
Salary £27,000 FTE, 17.5 - 21 hours per week, 6.6 weeks holiday
Remote working with occasional travel for events and meetings in West Sussex
Are you a skilled benefits advisor with a passion for maximising income for children and young people with special educational needs and disabilities?
We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.
Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex. We achieve this through the delivery of our services providing information, training and peer support.
Our Benefits Advice Service provides support to parents of children and young people with SEND in West Sussex applying for Carer’s Allowance, Disability Living Allowance (DLA) and Personal Independent Payments (PIP). Offering 1-2-1 advice sessions on the above benefits, support with claim checking of draft applications, information resources on benefits and other sources of financial support, and training workshops on DLA, PIP and Universal Credit.
We are looking to recruit a skilled and motivated benefits advisor to join our team
The post holder will be responsible for the delivery of advice and guidance on Carers Allowance, Disability Living Allowance and Personal Independence Payment to parent-carers of children and young people with SEND in West Sussex.
Person Specification (essential):
• Proven experience of providing welfare and benefits advice preferably gained with either children or adults with disabilities
• Experience of using CRM databases
• Experience of using MS Office including SharePoint
• Understanding of challenges facing parents and carers of children with SEND
• In-depth knowledge of Carers Allowance, DLA and PIP)
• Passionate about improving the life chances of children with SEND and their parents/carers, and families
See attached job description for details and full criteria
We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements.
Closing date for applications is 6th October 2025
Interviews to be held in Littlehampton on 16th October 2025
To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents)
To apply please complete our application form and share why you feel you fit the role and the person specification criteria. Please see attached documents
To empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’re primarily responsible for providing daily administrative support to the helpline and managing written enquiries submitted through the Ask Our Nurses (AON) service. You’re responsible for supporting the nursing and helpline teams with administrative tasks to facilitate the delivery of high-quality nurse-led services
About you
You’re an effective communicator with excellent verbal and written skills. You’re organised and able to juggle multiple projects and able to work to deadlines. You’re friendly and adaptable as well as being flexible to the needs of the service and the team.
You’ll ideally have experience of using excel to show statistical information and are familiar with the use of a CRM database.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online . Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Monday 29 September 9am
Interview date
6 and 7 Oct 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Accounts Technician plays a key role within the financial accounts team, working in partnership with the Director of Finance and Governace to ensure the smooth operation of financial systems and processes.
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
We're looking for an efficient, friendly Volunteer Co-ordinator to join our award-winning charity. The team is based at our busy community centre from where it offers a range of services from community meals, art classes to gardening services and digital support. We support older and disabled people living in Fulham, London. Much of our work is delivered by volunteers, so this post is critical to our service delivery. You will recruit, induct, and coordinate volunteers; including leading our Good Neighbours Scheme and Befriending Scheme and supporting the recruitment for all other projects.
About you: You will have experience of volunteering and in coordinating volunteers or staff, and have strong organisational and communication skills. You will be pro-active and diligent and able to solve problems as they arise. You will be a 'first point of contact' for people getting in touch with FGN, and so you will have a welcoming, and compassionate demeanour and be able to represent FGN at events (partnership meetings, volunteer recruitment drives, fairs, etc). You will enjoy working with older people and those with disabilities.
The role is based at our community centre in Fulham, Rosaline Hall (70 Rosaline Rd, SW6 7QT) with WFH potentially available for 1/5 of working hours.Hours: 9am - 5pm - Monday to Friday. 35 hours per week. Four days a week will be considered. A full job description and person specification is attached. The role is for a one-year inital contract with the intention to extend it indefinitely.
The client requests no contact from agencies or media sales.
The role
We’re seeking an Individual Giving and Legacy Officer to join our growing Individual Giving and Legacy team!
This is a brand-new role, and you will have the chance to develop your knowledge across both areas of fundraising. In this role, you’ll deliver multi-channel campaigns that recruit supporters and you will develop our stewardship journeys, so supporters have a great experience.
This is an exciting time to join Pancreatic Cancer UK as we have an ambitious 5-year strategy to double our income and double survival rates, and this role is integral to that.
We’re working towards a world where everyone with pancreatic cancer lives long and well, but we can’t do it alone. In this role, you’ll be responsible for:
- Delivering legacy campaigns across email, print and social media to acquire new legacy supporters.
- Delivering individual giving campaigns across regular giving, in memory, lottery, cash and our online shop.
- Developing and optimising stewardship journeys across digital, print and phone.
About You
- You will have worked in a fundraising role and have an understanding of Individual Giving and/or Legacies
- You will have experience supporting on projects across a range of channels, for example direct mail, email, telemarketing or social media
- You will have good organisational skills with the ability to work on a variety of projects and meet multiple deadlines
If this sounds like you, we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support, and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 1 day in the office. You may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Clare Norman or Danielle Morgan (contact details are on our website's advert).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that interviews will be held remotely on Mon 29th and Tues 30th September 2025.
No agencies/sales call please – as a charity, we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.