Knowledge and policy manager jobs

About the role:

Milton House is a 15-bed mixed-gender accommodation service in Islington, supporting adults facing multiple and complex challenges. With a small and dedicated staff team, we provide tailored casework to residents whose needs may include mental or physical health issues, substance use, histories of offending, or support with living skills and wider aspirations. Our aim is to create a safe, welcoming and well-managed environment where people can build stability and take positive steps towards independent living.

You'll play a vital role in ensuring the smooth running of the service, balancing housing management responsibilities with maintaining the highest standards of cleanliness. Each day you will carry out a thorough clean of the building, including communal areas, bathrooms and offices, helping to create a space where residents and staff feel respected and supported. You will also act as the first point of contact for residents, visitors and contractors, support stock control, uphold health and safety compliance, and assist with practical housing management. Alongside this, you will contribute to the wraparound support we provide, helping residents to keep appointments, manage their budgets and develop the skills they need for greater independence.

This is a role where the impact of your work will be felt immediately, not only in the running of Milton House but also in the daily lives of the people we support. At Single Homeless Project (SHP), we believe in investing in our staff, offering genuine opportunities for progression and growth. By joining our team, you will be part of an organisation that is committed to transforming lives across London, while also developing your own career in a supportive and forward-looking environment.

The working rota for this role is Monday - Friday. 

About you:

• Have strong customer service skills.
• Have a genuine interest for working with people with multiple disadvantages.
• Are reflective and can respond positively to challenges.
• Adaptive work approach to fit around the various needs of the people we work with.
• A basic understanding of basic repairs and maintenance.
• Have a flexible and resilient approach to their work.
• Is creative and innovative in the way they think and equally apply those qualities to their working practices.
• Are thorough and detail orientated.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 9th November at midnight

Interview date: Tuesday 18th November online via Microsoft Teams

Please note there will be a second stage informal interview in service for progressed candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Be a part of a collective and supportive team by joining the London District.

Our District Net-Zero Officer will take the lead in advising, supporting and encouraging on all things net-zero related with our Churches and Circuits across London. You must have knowledge of sustainability (that’s a given), but you’ll also need some skills in IT applications, some admin know how, fabulous grant writing capabilities, and be able to bring some slick confidence to the role. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why is this role important?
The Methodist Church has committed to achieve net-zero by 2030. An ambitious target yes, but one we believe to be crucial in securing a better future for our communities. Our new Net-Zero Officer will play a significant role in enabling our churches in London to assess their environmental impact, learn, grow and benefit from the wider impact of reaching net zero.

Why work with us?
A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.

Personal Independence Coordinator Team Leader Salary £31,489 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator Team Leader.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are:

 Excellent communication and listening skills

 A positive attitude and the ability to problem solve

 A cheerful, friendly and outgoing personality

 The ability to work flexibly, alone and as part of a team

Closing date for applications: 9am Wednesday 12th November

Interview Dates: Tuesday 18th November 2025

Prison Facilitator - Bank Staff

Shannon Trust Prison Facilitator (bank staff)

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the South Central region, covering HMP Aylesbury, HMP Huntercombe and HMP Bullingdon. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.

This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme.  The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised. 

Closing date: 1st December 2025

Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.

REF-224 948

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Our Triage Team act as the front door into our service working within a multi-disciplinary team to provide triage and early intervention support to individuals of all ages and risk levels affected by domestic abuse, sexual violence, stalking, including those with harmful behaviours.

This varied and rewarding role involves providing trauma responsive support to our service users as well as advice and support to partner agencies through our dedicated duty line. Our duty line operates Monday to Friday 9.00am – 5.00pm and allows for service users and professionals to get a quick response from our service.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Key Responsibilities

Working with Vulnerable People and Risk Management

• Provide a trauma-responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviors.
• Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit.
• Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking.
• Support those who harm abuse by providing information, guidance, and risk assessments using specialist tools.
• Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice.
• Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety.
• Make safeguarding referrals to appropriate agencies including Children’s Social Care, Adult Social Care, mental health crisis teams, and MARAC.
• Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions.
• Manage and support service users via telephone of all risk levels in line with service values.
• Safeguard the health and welfare of service users and their families at all times.

Team and Multi-Agency Working

• To be the advisory point of contact for colleagues across all areas of our support offer.
• Offer professional advice and support to multi-agency partners and stakeholders.
• Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding.
• Make referrals to and maintain positive working relationships with external agencies.
• Feedback information related to service users’ needs, risk concerns, and trends to the appropriate team manager.
• Support effective team operations with a proactive, flexible approach, including covering for staff absences.

Administrative and Operational Duties

• Provide a responsive support service with high-quality customer care.
• Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate.
• Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments.
• Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information.
• Assist with monitoring and evaluation procedures and contribute to the production of reports.

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Your new company
Join a globally respected non-profit organisation working at the forefront of social change. With a strong international presence and a mission rooted in equity and empowerment, this organisation leads impactful initiatives that influence policy, drive advocacy, and support vulnerable communities. You'll be part of a collaborative, values-led team committed to creating lasting change through strategic leadership and inclusive practices.

Your new role
As Senior Officer - Executive Office, you'll provide high-level strategic, operational, and administrative support to the CEO. Acting as a trusted advisor and gatekeeper, you'll help manage priorities, coordinate key projects, and ensure smooth communication across senior leadership and the Board. You'll also play a vital role in internal communications and external engagement, including supporting the CEO's media presence and global travel.This is a dynamic, fast-paced role ideal for someone who thrives in high-level executive support and strategic coordination.

What you'll need to succeed
We're looking for someone with:

• 7+ years' experience supporting senior leaders and Boards in a similar role
• Strong governance knowledge, including UK Charity Commission requirements
• Exceptional organisational and time management skills
• Advanced proficiency in Microsoft Office and project management tools
• Excellent written and verbal communication skills, including copyediting
• High level of discretion, integrity, and professionalism
• Ability to manage complex priorities and work independently
• Experience in internal communications and stakeholder engagement
• A proactive, solution-focused mindset and collaborative approach

Desirable: Experience in gender equality, women's empowerment, or international development.

What you'll get in return

• Competitive salary with annual increments
• Generous 10% pension contribution
• Hybrid working model (Central London office)
• Opportunities for international travel
• Inclusive and values-led workplace culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women in Bristol.

One25 services meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for nearly 200 women on Bristol’s streets. Our Health Hub provides vital support for women to access health services and healthcare professionals. Our caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live.

We are recruiting a Recovery Caseworker to our specialist casework team. You will be supporting women who street sex work in their recovery journey to address challenges that they face as a result of substance use and to access appropriate treatment options including scripting, detox and rehab. This role is part of the wider Horizons Bristol commissioned drug and alcohol service and will involve working closely with relevant partner agencies, as well as your fellow One25 caseworkers, to achieve positive outcomes for women.

We are looking for someone who is creative, values-led, person-centred and a team player who is passionate about tackling health inequalities that women who street sex work face.

We value and prioritise the wellbeing of our team and offer external supervision and reflective practice alongside a variety of benefits and practices that aim to cultivate a trauma-informed environment.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity in particular, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required. 

Benefits: External supervision and reflective practice to support your mental wellbeing and professional development  
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.

Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)

Enhanced company sick pay

Enhanced maternity, adoption and paternity/partner pay

Access to Employee Assistance Programme

Access to HSF Health Plan

Mental Health Champions

Reflective practice sessions

Cycle Scheme

Opt-out pension scheme.

Hours: 37.5 hours a week, Monday to Friday. Caseworkers are required to complete a monthly van outreach shift (evening hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).

After successful completion of probation period, employees have the option to join the 4 Day Week pilot (work 20% less for the same salary).

Salary: £32,900 per annum

Contract: Permanent

Location: St Pauls, Bristol. Some degree of hybrid / homeworking can be accommodated with this role.

Applications by: 9am Monday 24 November 2025

Ask Us Anything session: 11am Wednesday 12 November 2025

Interviews: Monday 01 December 2025

Start Date: As soon as possible

The Vacancy

Community Builder (Community Development) – Inverness 

Salary: Up to £33,995 per annum   

Location: Remote in Inverness with travel within the UK. See the “Please Note” section below for further details.

The vacancy   

We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.  

Please see below for more information on what just might be your future role.  

About The Role  

As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections. 

You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.  

About You  

You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change.  You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.

We are looking for someone with:  

• A Community Development qualification and/or transferable Community Development skills and experience.

• A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.    

• Strong communication and interpersonal skills, with the ability to build relationships that drive action.  

• A track record of successful collaboration with internal and external partners and stakeholders.  

• Effective and efficient organisational and IT skills. 

PLEASE NOTE:  

• The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered).  The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.  

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.   

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.  

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check   

About the Team  

You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.

Please see the job description for more details.  

Closing date: 9th November 2025 

Please note: We may close this vacancy early should we receive a high volume of strong applications.  

Head of Electric Vehicles and Low Carbon Transport

Location: London (Hybrid 3 days in the office)
Department: Policy
Salary: Circa £55,000 depending on experience
Hours: 37.5
Contract Type: Permanent

About the job

We're looking for a dynamic and driven individual to lead our Low Carbon Transport Pillar at the Renewable Energy Association (REA). As Head of Electric Vehicles and Low Carbon Transport you'll play a central role in shaping UK transport policy, advocating for a net zero future built on renewable energy and clean technology. Reporting to the CEO, you'll engage with government, industry leaders, and stakeholders to influence policy, represent our members, and drive meaningful change. This is a rare opportunity to shape the future of sustainable mobility, driving strategy on electric vehicles, low carbon transport systems, and the enabling infrastructure that supports them.

About you:

Personal Characteristics

Enthusiastic with good eye for detail and organisational skills, determination and stamina; a flexible, team player with personal integrity and confidence, and the ability to build relationships with civil servants, politicians, regulators and wider stakeholders.

You will be comfortable becoming a spokesperson and leader for the sector, while being comfortable with policy development and regulations.

Qualifications and knowledge areas

Likely to be educated to postgraduate level in a relevant area, or with equivalent experience, with knowledge of renewable energy and clean technologies and specific knowledge in low carbon transport and infrastructure technologies.

Candidates are likely to have a number of years’ experience in the sector and already be seen as a respected voice or participant in the sector, or a related field.

What REA offer

• 25 days holiday plus days between Christmas and New Years treated as holiday
• Westfield Health insurance EAP
• Discounts and perks
• Birthday voucher
• Cycle to work scheme
• Pension scheme
• Climate perks sustainable travel days

How to apply

If you feel this role could be the right fit for you, please click the “apply now” button

*Please note we reserve the right to close this vacancy ahead of the advertised closing date if sufficient applications are received, therefore we encourage early applications.

About us

The REA is a not-for-profit trade association, established in 2001. While the world has changed dramatically since then, our mission remains the same: to champion our members and promote a future built on renewable energy and clean technology.

Our Vision: A future built on renewable energy and clean technology
Our Mission: To decarbonise the economy whilst helping our members build commercially and environmentally sustainable businesses
Our Approach: We do this by;

CHAMPIONING the role and benefits of renewable energy and clean technologies
INFLUENCING governments, industry and individuals
EMPOWERING renewable energy and clean technology businesses to achieve sustainable growth

REF-224 546

An exciting opportunity has arisen for an experienced HR professional to join a large charitable organisation on a permanent basis, supporting the People Team in delivering high-quality HR advisory services across the organisation. This role will involve working closely with managers and staff to ensure consistent, compliant, and effective people management practices.

Key Responsibilities:

• Provide timely and consistent advice to managers on all aspects of employment, including recruitment, employee relations, and policy compliance
• Support managers in the recruitment and selection process, including drafting adverts, shortlisting, interviewing, and onboarding
• Advise on employee relations matters such as disciplinary, grievance, performance, sickness absence, and whistleblowing
• Liaise with Payroll and Occupational Health teams to ensure smooth processing of employment-related matters
• Maintain accurate HR records and oversee the integrity of the HR system
• Assist in the development and implementation of HR policies and projects
• Ensure compliance with employment law and internal policies across all HR activities
• Promote equality, diversity, and inclusion throughout the employee lifecycle

Ideal Candidate Profile:

• Minimum 2 years’ experience in a similar HR advisory role within a medium to large organisation
• Strong working knowledge of UK employment law and HR best practices
• Experience supporting managers with recruitment and employee relations cases
• Level 3 Diploma in Human Resource Practice or equivalent experience (CIPD qualification desirable)
• Excellent communication and interpersonal skills, with the ability to manage a varied workload
• Proficient in Microsoft Office and HR systems (experience with OPEN HR and Papervision desirable)
• Proactive, solution-focused, and able to work independently
• Willingness to travel across the South East as required

Job Title: People Advisor

Location: Maidstone, Kent

Salary: £31,500 per annum

Hours: Full-time, 35 hours per week

Contract: Permanent

Working Pattern: Hybrid

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

This is a sought-after opportunity to join the Orchestra of the Age of Enlightenment, one of the world’s most exciting and distinctive orchestras. You will make a vital contribution to the OAE’s performances in London, across the UK and around the world. 

The Projects Officer supports the Projects Director and Projects Manager on the day-to-day running of the Projects Department with a particular emphasis on project & tour administration, and concert management.  This role also supports the Projects Manager in nurturing the relationship between the OAE and Acland Burghley School.

Key responsibilities include: 

• Support the planning and delivery of tours, concerts and creative projects with one of the UK’s most dynamic orchestras.

• Help set up rehearsals, welcome artists backstage and stage manage performances at major venues and on tour.

• Assist in the coordination of travel, logistics and technical details that make each project run seamlessly.

• Work closely with musicians, schools and creative partners, supporting everything from chamber concerts to education projects.

• Organise player meetings, create the monthly newsletter and make sure every visitor and artist feels part of the OAE family.

We are looking for an enthusiastic and flexible candidate with the following skills:

• Excellent organisational skills including an ability to prioritise, meticulous attention
• to detail and an ability to work to tight deadlines
• Excellent written and verbal communication skills
• Ability to communicate with a wide variety of people at all levels
• Creative approach to problem solving
• Good working knowledge of computer systems including Word and Excel
• Ability to work well within a small team
• Good levels of physical fitness
• An interest in classical music is desirable but not essential

This is an active role which requires a good level of physical fitness.  This will include setting up orchestral staging, moving musical instruments and setting up/packing away chairs. 

The role is such that good levels of flexibility will be required as a significant amount of the OAE concert work takes place outside standard office hours, with some early starts and late finishes.  The OAE operates a TOIL (time off in lieu) policy.

To find out more and to apply, please visit our website. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead

Salary: £40,000 - £50,000 pro rata

Location: Flexibility to allow  working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield

Hours:   35 hours per week

Contract: Fixed Term - until 31st May 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 23rd November 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Position: Director of Service Delivery
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £73,653 per annum, plus excellent benefits
Salary Band and Job Family: Band 5

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Delivery team are responsible for: virtual support hub, community support teams, service comms and engagement

Our Director of Services Delivery will be:

• providing strategic direction and leadership to our Service Delivery function, spanning services such as a helpline, digital and remote, and community engagement
• taking overall responsibility for and providing thought-leadership to our strategic approach for all national and community service delivery, as well as our engagement and comms across our Services and Support
• ensuring our Services and Support are delivered to a consistently high standard and be accountable for the performance of our services in our Live Well activity.
• using evidence and insights, development and delivery of a UK-wide Service Delivery and Development strategy that ensures our services achieve maximum reach and impact, responding to the evolving needs and priorities of people with MS, and their families and carers.
• leading ongoing development and continuous improvement of MS Society’s service delivery operating model, responding to evolving needs and external environment to drive cultural change and inspiring staff and volunteers.
• leading by example, encouraging and role modelling transparency, learning from failure, reducing complexity, user centricity, collaborating, and seeking feedback and ideas from all

We’re looking for:

• substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels.
• proven success in setting and delivering strategic plans and achieving long standing impact.
• able to provide sector-leading thought-leadership and strategic expertise within Service Delivery of similar type services and scale.
• proven analytical skills and the ability to use data to inform decisions and improve services through development and embedding of strategic transformation.
• proven experience of delivering significant and sustainable business benefits through change programmes.

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Community and Events Fundraiser

Full-Time | £27,000 – £30,000 | Hybrid (Southampton HQ + Home) | Charity: Friends of PICU

Make fundraising meaningful – Join us and help save lives.

At Friends of PICU, we’re dedicated to supporting the Paediatric Intensive Care Unit at University Hospital Southampton, funding lifesaving equipment, providing family support, and enhancing care for critically ill and injured children. We’re looking for a Community and Events Fundraiser to lead and grow our community and events fundraising activities, inspire supporters, and make a lasting impact for families when they need it most.

The Role

As our Community and Events Fundraiser, you’ll be the driving force behind our community and event fundraising. You’ll build relationships with existing and new supporters, community groups, and corporate partners developing opportunities to raise income and awareness for Friends of PICU.

Working closely with our Operations Manager, you’ll deliver an annual calendar of exciting fundraising events, from local community challenges to large-scale campaigns, ensuring each activity connects people to our mission and delivers excellent supporter experiences.

This is a full-time role (37.5 hours per week) with hybrid working based partly at our charity office at University Hospital Southampton (2 – 3 days per week) and partly from home. Some evening and weekend work, plus travel across Hampshire and neighbouring counties will be required.

Key Responsibilities:

• Grow community fundraising by engaging with fundraisers, schools, faith groups, clubs, and small businesses.
• Build and nurture relationships, delivering exceptional supporter care and stewardship.
• Lead event fundraising – plan, deliver, and evaluate an annual calendar of fundraising events.
• Create inspiring fundraising materials and digital content.
• Promote events through social media and the website with engaging storytelling.
• Support corporate engagement and develop partnerships.
• Manage data, CRM records, and ensure accurate banking and reporting.
• Meet fundraising targets and contribute to budgets and reports.
• Represent Friends of PICU at community events and presentations.
• Support grant applications with evidence and stories from fundraising activities.
• Collaborate across the team, supporting operations, volunteers, and event logistics.

About You

You’re enthusiastic, confident, and driven by the difference your work makes. You’ll thrive in a busy, people-focused environment, balancing creativity with organisation. You’ll bring initiative, positivity, and a “can do” attitude to everything you do.

Essential Skills and Experience:

• At least one year’s experience in a fundraising role, meeting targets and increasing income.
• Excellent relationship-building and interpersonal skills.
• Confident in public speaking, networking, and representing a charity professionally.
• Strong written and verbal communication skills.
• Organised, able to manage multiple projects and deadlines effectively.
• Experience using Microsoft Office and social media platforms.
• Understanding of fundraising principles, legislation, and GDPR.
• Ability to work flexibly, including evenings/weekends, and travel locally (car and full UK driving licence required).
• Self-motivated, proactive, and comfortable working both independently and as part of a small team.
• Committed to equality, inclusion, and the values of Friends of PICU.

Desirable:

• Experience in event management and volunteer coordination.
• Knowledge of charity sector practices and Gift Aid processes.
• Experience using CRM databases.

Competencies:

• Relating and Networking: Builds positive relationships with supporters and colleagues, using empathy and humour appropriately.
• Persuading and Influencing: Inspires others, negotiates effectively, and promotes ideas with confidence.
• Delivering Results: Focuses on quality, productivity, and supporter satisfaction, consistently achieving goals.
• Creating and Innovating: Develops new ideas and approaches, driving improvements and change.
• Entrepreneurial Thinking: Adapts to new challenges and opportunities with creativity and commercial awareness.
• Coping with Pressure: Maintains professionalism and positivity under pressure, learning from feedback.

What You’ll Get:

• Salary range: £27,000 – £30,000 per annum, depending on experience.
• Flexible hybrid working between home and our Southampton base.
• Autonomy to design and lead your own events calendar.
• Support from a small, friendly, and passionate team.
• Real impact: See how your work directly improves care for critically ill and injured children, and their families.

If you’re ready to take the next step in your fundraising career and want to make a genuine difference, we’d love to hear from you.