Knowledge management and learning officer jobs

Due to the nature of this service, this post is only open to female applicants (Equality Act 2010, Schedule 9, Part 1). 

Cambridge Women’s Resources Centre (CWRC) is looking for a dynamic, compassionate, and forward-thinking Centre Manager to head up our newly reopened Peterborough Women’s Centre, which reopened its doors in March 2025 following renovations. 

This is an exciting opportunity to build a trauma-informed, vibrant women’s service in an area facing significant deprivation, including women who have been involved in the criminal justice system. As Centre Manager, you will lead the development of the centre’s services and partnerships, directly contributing to improved health, wellbeing and rehabilitation of women in Peterborough. 

Whether you're an experienced women’s sector professional, a community or probaton worker ready to step into management, this role ia a unique chance to shape a centre from the ground up—bringing vision, empathy, and leadership to make a real difference to women's lives in Peterborough.

About Us

We are passionate about God’s mission and eager to see more people become followers of Jesus. For over 225 years, CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed across the globe.

Founded by William Wilberforce and other members of the Clapham Sect group of activists in 1799, today CMS supports hundreds of people and partners in mission working together across Africa, Asia, Latin America, Europe, the Middle East and the UK displaying the love of Jesus to many people who might not have believed he was for them.

Context

With mission no longer being a “West to the rest” endeavour, and as Christianity has flourished in parts of the majority world, we have undertaken a prayerful review of our organisation. We have rediscovered and been re-inspired by the pioneering spirit of our founders. We believe our calling for this time is to the “edges”: to the edges of society, the edges of church and to the edges of our comfort zones. To that end, we have been aligning our organisation and focus to play a catalytic role in facilitating movements of mission to and from these edges through our new “hub” approach to mission and often working with partners in the wider Anglican Communion.

The Role

We are looking for a collaboratively-minded and empowering CEO to take this new approach and focus to mission forward, to promote it to this generation, to the Anglican Communion and beyond. With a strong senior leadership team, committed board and annual income of around £8m, you will lead our strategic development, implement the agreed plan to 2027, and build the financial sustainability of CMS for the decades ahead.

We are therefore looking for a mission-hearted leader of integrity with a strong strategic ability, deep theological understanding, mature Christian faith and an ability to build relationships and compellingly share the amazing way that God’s Kingdom is coming to the edges through CMS.  

If this sounds like you, please see the application details attached. Closing date 9th May.

This is a terrific opportunity to take a lead grants and community role in a young organisation that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent grants and community manager.

H&F Giving is now poised for accelerated growth, and we have ambitious plans to significantly grow our work across the borough in the coming years. Key activities in the short term will include the management and delivery of grants administration and monitoring for a range of funds at H&F Giving including the planned launch of a new fund later this year.

You will also network in the community supporting our community partners and play a key role in developing our impact reporting and helping communicate the impact of our community partners to support our communications, fundraising and partnerships work, and raise the profile of our community partners.

Key responsibilities

· To be the lead Grants & Community Manager at H&F Giving and be well networked within the borough, developing our community stakeholders network and managing a range of key grant management projects to build a strong and connected community

· To be responsible for all grant administration and grant processes from end-to-end from opening grant programmes, reviewing/assessing processes and panel management to decisions made and reporting and evaluation

· To produce impact reports on grant rounds and gather stories from community partners to help drive H&F Giving’s communications, fundraising and partnerships work, and raise the profile of our community partners

Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you. 

The Diocese of Coventry represents the Church of England in Coventry and Warwickshire.  With a network of 200 parishes, there is a Christian presence in every local community.  There is a rich variety of people and traditions, which are united in our shared mission of "worshipping God, making new disciples, transforming communities".

The Coventry Diocesan Board of Finance Ltd (DBF) manages the financial affairs and hold the assets of the Diocese and its associated entities as well as managing activities to serve and equip these parishes through various activities and projects. 

The Finance & Governance team handle all matters concerning Diocesan and Cathedral finance including the administration and collection of parish share, paying invoices and expenses, budgeting, annual statutory, management accounts, clergy stipends, staff salaries, advice to parishes on parochial finance matters. 

This role covers the full range of work in an accounting system dealing with input to and output from all ledgers with specific responsibility for the administration of parish shares and fees including the issuing of regular statements to parishes. The purpose is to ensure that the accounting system has accurate and timely financial data which is available to those who require it either for decision-making or for external reports and accounts.

Department: Programmes

Reports to: Head of Programmes

Location: Home-based, with travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role requires travel with overnight stays across England, Scotland, and Wales.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to support the effective management of the Trust’s third party funded organisation grant programmes across England, Scotland and Wales

Key Responsibilities

· To act as the managerial point of contact between the Trust’s Grantees & the Trust ensuring programme materials up to date.

· To create documentation linked to grant programmes, such as Applications, Review Templates, Scoring Matrix and Grant Agreements.

· Build & manage positive “listening & learning” relationships with organisational grant applicants.

· Help ensure BGET learns from best practice delivery, and identify, recognize & respond to issues or opportunities as they arise.

· Undertaking both face to face and virtual monitoring visits as part of the project initiation, ongoing KPI and impact evaluation process, creating comprehensive follow-up reports and end of year reports.

· Ensure visibility & assurance of current policies and practice are in place with funded entities, identifying any risk to the Trust e.g. Safeguarding & Data Protection.

· Collect communication materials and help the Trust to amplify the voices of the organisations we support.

· In-put to the day-to-day contractual relationship with our Grant Management System provider, keeping data current and identifying improvements.

Reporting & Contract Management:

· Help ensure that organisations are supported to meet their obligations under their grant agreement, including KPIs and other reporting tools.  Including identifying risks to delivery and supporting the grantee to help resolve any challenges with delivery that impact on the grant obligations. 

· Collate comprehensive and clear feedback, data and information to monitor performance and impact on an ongoing and regular basis.

· Input into coordination, collection and analysis of Ofgem end of year reporting information.

· Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the CEO and Board.

· Prepare clear and informative monthly programme updates and support the preparation of quarterly programme reports to the Board to clearly evidence operational delivery across the grant portfolio. 

· Ensure that the outcomes and KPI information are used to create impact reports during the contract period.

· Conduct monitoring visits to funded projects, (in person and online) ensuring accurate briefing notes and write up of meetings are compiled and logged appropriately.

· Establish clear reporting systems with each grant organisation and ensure accurate notes of quarterly meetings with portfolio of projects.

· Work with Finance to ensure grant funds are expended in line with grant agreements and any regulatory requirements.

· Ensure accurate data is in place for year-end reporting.

Knowledge Sharing

· Identify and develop opportunities for the organisational grant applicants to work collaboratively and share learning.

· Create and deliver events for our projects either online or annually at our Annual Advisors Gathering.

· Ensure case studies and other content is collated from the projects to share through our channels.

Person Specification:

Skills and Knowledge:
Essential:

· Strong project management skills, with relevant project management software training.

· Good written communication skills, with the ability to build effective working relationships.

· Strong at operational and project management with the ability to meet deadlines.

· Accuracy and attention to detail with a methodical approach.

· Flexible approach to changing circumstances, prepared to re-order priorities as required. 

· Practical “can do” approach with ability to manage multiple work streams.

· Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems.

· Significant experience monitoring grant programmes including KPI reporting, assessment and write-up.

· Excellent written communication skills, with an ability to communicate with confidence to a wide range of individuals and audiences.

· Excellent analytical & numerical skills with the ability to interpret data and share insights.

Desirable:

· Stakeholder management experience

Experience:

· A proven track record of managing effective operational delivery of impact focused grant making projects or programmes. Including grant programme design.

· Experience of developing and managing positive, equitable partnerships.

· Responsibility for managing our Grant Management System including establishing reporting systems and dashboards for the Senior Leadership Team and Board.

This role is an opportunity to make a real difference in communities across the UK, working directly with organisations that deliver tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact programmes initiative, we encourage you to apply.

Please note that we are not able to offer sponsorship and the successful candidate must hold the right to work in the United Kingdom. 

A basic DBS check is a requirement of this role. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

Head of Programmes

• North Kensington, London (on-site)
• £37,000 per year (FTE)
• Full-time or 28 hours per week
• Apply by Friday 9 May 2025

The Dalgarno Trust is seeking an inspiring and experienced Head of Programmes to join our senior leadership team and help shape the future of our community provision.

Based in North Kensington, the Dalgarno Trust runs a wide range of services that promote health, wellbeing, youth development, and inclusion. We’re proud to be the only community centre in our area delivering such a diverse offer, and we’re looking for someone who can lead our programme teams with vision, clarity and compassion.

In this role, you will:

• Oversee the delivery and performance of a wide range of community projects.

• Lead and support a team of programme managers across youth, food, health and community engagement.

• Ensure robust monitoring, evaluation, and reporting for both internal learning and funder accountability.

• Contribute to the organisation’s growth by supporting strategic planning, quality assurance (ISO 9001), and partnership development.

This is a fantastic opportunity for someone with at least two years’ experience managing community projects and leading delivery teams, with a strong understanding of programme performance, monitoring and evaluation, and stakeholder communication.

How to Apply:

To apply, please visit our website where you’ll find the full Job Description, Recruitment Pack, and Application Form, and after reviewing the documents, send your completed application by email before the closing date on Friday 9 May 2025.

Interviews will be held on Thursday 29 May.

This is your chance to make a real impact in a vibrant, community-led organisation. We’d love to hear from you!

About the roles:

Are you a persuasive and compelling communicator? Are you an individual with a strong track record of negotiating and managing relationships? Do you have an interest in Higher Education and in making a difference? If so, this could be the perfect career opportunity for you.

The Advancement Division is in search of a tactful, and diplomatic Development Manager to join their ambitious team to help maximise philanthropic income opportunities for the Business School. 

The overarching strategy of Advancement is to raise philanthropic funds for scholarships, academic positions, research centres and capital projects, securing donations and financial support from those who are committed to our academic mission and building Imperial’s global reputation. The Division oversees a wide programme of events that seek to expand the Imperial’s reach, strengthen and enlarge our supporter base, increase philanthropic support and engage alumni, friends and other stakeholders in the life of the College. This is a high impact and high visibility division which relies on extremely motivated and skilled fundraising professionals to deliver a quality end-to-end gift giving experience.

In addition to supporting College-wide fundraising objectives, the post will support the Business School to deliver their mission to provide the highest quality teaching, learning and research environment.

What you would be doing:

This career opportunity promises to be varied and will utilise your experience gained in roles such as a Development Manager, Major Gifts Officer, Development Officer, Fundraising Specialist or similar.

Key duties will include:

• Managing high priority donor and prospective donor relationships and strategic projects, with the aim of soliciting major gifts (£50k+) in support of the Business School, as well as the wider College’s fundraising objectives.

• Developing and delivering on key areas of major gifts fundraising strategy.

• Being a trusted advisor both within and outside the Advancement Division for identifying innovative ways to capitalise on fundraising opportunities.

This career opportunity will suit an individual with drive and a keen interest in higher education and the fundraising space.

What we are looking for:

• Educated to graduate level of equivalent.

• Evidence of success as a professional fundraiser in personally securing major gifts (£50k plus), preferably at the six-figure level.

• Persuasive and compelling approach to asking for donations face to face and in writing effective proposals and applications for funding within a not-for-profit setting (preferably higher education).

• Outstanding communication and interpersonal skills, including the ability to demonstrate tact, diplomacy and thoughtfulness when dealing with sensitive matters.

• A knowledge of fundraising best practice in the higher education sector.

What we can offer you:

Candidates will need to complete an online application to be considered for this role. This is a full time and open-ended position (permanent). The successful candidate will be able to demonstrate relevant experience in building strong relationships, good attention to detail and a can-do attitude.

Imperial College London employees enjoy a range of benefits, including generous annual leave, subsidised leisure facilities and an excellent professional development programme.

Our Advancement Division has set out to define the values and behaviours we aspire to uphold, so as to create an inclusive, collaborative and successful working culture.

Further Information

If have any questions or would like to have an informal, confidential chat about a specific role, please contact: Alessio di Capua, Head of Development.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

If you encounter any technical issues while applying online, please don't hesitate to email us. We're here to help.

Closing date: 11th May 2025

To apply, please click “Apply Now”.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our Culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Legacy and In Memory Manager

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

The Legacy and In Memory Manager is responsible for developing and delivering plans to maximise gifts in wills and in memory giving, ensuring a sustainable income stream for the charity whilst providing exceptional levels of supporter care.

This role will oversee the administration of legacies, drive the growth of the charity’s Free Wills programme, steward legacy pledgers, and expand in memory fundraising. The Legacy and In Memory Manager will also ensure supporter journeys, audience insight and effective targeting are at the heart of the charity’s programme, working with the Individual Giving and Development Lead to create impactful marketing campaigns across a variety of channels.

The post holder will raise awareness of the importance and impact of gifts in wills and in memory giving to a wider audience, both internally and externally, ensuring these vital income streams are embraced at all levels of the organisation.

#Legacy_and_In_Memory_Manager #Legacy #Supporter_Journey #Gifts_and_wills #In_Memory #Legacy

Corporate & Community Fundraising Officer
 
Hours: Flexible between 3- 5 day working week (with salary pro rata if less than 37.5 hours a week)
Location: Hammersmith, London – 2 days a week and Hybrid
Salary: £28,000.00 to £30,000.00 pa
Contract Type: permanent
Reports To: Senior Corporate Partnerships Manager
 
Are you a passionate storyteller with a knack for building meaningful connections?
 
Join our dynamic team as a Corporate & Community Fundraiser and play a pivotal role in driving our mission forward. In this exciting new position, you'll have the opportunity to craft compelling campaigns, engage with a diverse community of supporters, and corporate partners to unlock new avenues of giving. If you thrive in a fast-paced, purpose-driven environment and are ready to make a tangible impact, we’d love to meet you.
 
Job Purpose:
 
The Community and Corporate Fundraiser is responsible for developing and implementing fundraising initiatives to secure financial support from corporate partners and community groups. This role involves building strong relationships with businesses, local organisations, and supporters to maximize income and engagement.
 
Key Responsibilities:
 
Corporate Fundraising:

• Develop and manage relationships with corporate partners
• Identify and approach new corporate funding opportunities through sponsorships, grants, and corporate social responsibility (CSR) programs.
• Develop compelling funding proposals and partnership packages.
• Present engaging Lunch & Learns and regular progress reports to corporate partners.
• Work with businesses to create employee engagement opportunities, such as payroll giving, taking part in sporting challenges, sponsoring events and corporate volunteering.
• Monitor and evaluate corporate fundraising activities to ensure targets are met.

 
Community Fundraising:

• Engage with local communities, schools, faith groups, and clubs to encourage fundraising initiatives.
• Support individuals and groups with their fundraising efforts, providing guidance and materials.
• Develop innovative fundraising ideas to increase engagement and income.

 
General Fundraising & Administration:

• Maintain accurate records of donors, sponsors, and fundraising activities using CRM systems.
• Ensure compliance with fundraising regulations and best practices.
• Work collaboratively with marketing and communications teams to promote fundraising efforts.
• Prepare reports on fundraising performance and impact.

 
Person Specification:
 
Essential:

• 2 years minimum, experience in fundraising (Corporate and Community)
• Strong relationship-building and networking skills.
• Excellent communication and presentation abilities.
• Ability to work independently and as part of a team.
• Highly organised with good project management skills.
• Knowledge of fundraising regulations and best practices.

 
Benefits:

• Enhanced holiday. 25 days plus bank holidays and an additional day for each years completed service between 1-5 years
• Discretionary sickness scheme
• 6% employer pension contribution
• Opportunity to make a meaningful impact.
• Flexible working options.
• Enhanced maternity and paternity leave
• Medical cash plan
• Reimbursement for business travel and TOIL.
• Team events
• Cycle to work scheme

 
REF-220981

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Senior Philanthropy Manager to join our Fundraising team.

Title: Senior Philanthropy Manager

Salary: £48,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

Job Summary

The Senior Philanthropy Manager will play a key role in advancing Anthony Nolan’s mission by managing major gift fundraising efforts. This role is responsible for cultivating and stewarding relationships with HNWIs, and key stakeholders. The Senior Philanthropy Manager will develop and implement tailored fundraising strategies, collaborate with senior leadership to identify opportunities. The successful candidate will have exceptional strategic thinking and relationship building skills to maximise philanthropic support and drive long-term impact.
 

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached to this advert or hyperlinked at the bottom of the advert on our website. You can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

Lead Impactful Change as Head of Fundraising & Communications – 224 Youth Zone, South Bristol

Are you a strategic, relationship-driven fundraising leader ready to make a real difference? At 224 Youth Zone, we’re building a life-changing space for thousands of young people and we need your expertise to secure the £1.4m annual income that will make it thrive.

You'll lead our fundraising and communications strategy, manage and grow a high-performing team, and build lasting relationships with major donors and local businesses through our Founder Patron campaign. This is your chance to shape the future of a brand-new Youth Zone, diversify income streams, and inspire a movement of support across South Bristol.

If you're an ambitious, proven income generator with a passion for youth opportunity, this is your platform to lead with purpose and legacy.

KEY RESPONSIBILITIES

•  Generate the requisite income (c£1.4m pa) to ensure the Youth Zone operates as per the OnSide DNA.

•  Lead an effective stewardship programme to ensure the Founder Patrons, and any donors, thereafter, are retained and uplift their giving.

•  Build and lead a team of fundraisers who each have personal income targets and a clear but small set of Key Performance Indicators that guide their work.

•  Be personally responsible for a small but high level portfolio of prospects to drive a personal annual income target, c15-20 annually.

Location: Home based

Contract: Fixed term until 31 March 2026 – Full time 35hrs per week

Salary: £27,250 gross per annum

Closing Date: 26th May 2025

Interview: Interviews to be held 5th June 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.

Responsibilities

• Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
• Developing new growth and recruitment tools and ideas
• Promoting flexible volunteering and the volunteer strategy
• Assisting with running our social media accounts
• Working with and empowering our volunteers to develop plans for growth
• Planning and setting up Juniors Sections in new and existing locations/units
• Delivering assemblies in schools
• Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
• Supporting the delivery of funded outreach projects

Requirements

• Previous experience of working with volunteers
• Experience delivering on multiple project plans simultaneously
• Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
• Experience delivering workshops and/or training
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK

For further information, please download the Recruitment Pack attached.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Growth and Development vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• On a rota basis, provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly, annual and ad hoc reports as necessary.
• Carry out annual customer service surveys.
• Enable the impact of the service to be assessed and inform the improvement of other local services by keeping electronic records of all referrals and interventions, and producing reports on activity and outcomes, in accordance with KPIs.
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

 General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
• Project Officers
• Discharge and Settle Workers
• Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Close working with Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

Employment Details

Location

The post holder will be based between the Homerton and the Royal London Hospitals.

Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

The post holder will be mostly based within the Hospitals they oversee.

Job Tile: Operations and Office Administrator

Reporting To: Fundraising and Operations Manager & Health & Safety Officer

Days & Hours: Monday to Friday. Full-time - 37.5 hours per week

Salary: Depending on experience. This will be discussed with the shortlisted candidates.

Additional Benefits:

• An additional week of holiday (vs national entitlement)
• Four discretionary days of holiday over the Christmas period when the office is closed
• Discretionary Christmas bonus
• Discretionary paid compassionate leave
• Discretionary Occupational Sick Pay
• Discretionary paid time-off for dependents
• Discretionary paid time-off for public duties
• Discretionary additional bank holidays (if any announced by the government)
• Flexible working
• Training
• Long Service Awards
• Private Healthcare Scheme
• Death in Service Benefit
• Pension enrolment (optional)
• Invitation to Charity conferences and webinars

Job purpose

The Operations and Office Administrator will provide wide-ranging administrative & operational support to ensure an efficient office environment, contributing directly to the delivery of the international Missionary Society of St Columban’s mission priorities.

Key Responsibilities

Office Operations: Ensure the smooth running of the office through the management and coordination of IT systems, office supplies, post, telephone/internet, document filing and retention, and oversight of maintenance and improvements to equipment and the working environment.

PA & Administration: Provide IT and administration support to the Regional Director, the Fundraising and Operations Manager, Regional Council, the Board of Trustees, Mission Appeals Team and the community living at St Columban’s House; including minute-taking, arranging meetings, drafting and sending correspondence, database administration, preparation of reports, and booking travel and appointments.

Venue Hire & Events Administration: Coordinate room and grounds hire at St Columban’s – handling enquiries and bookings, diary management, health & safety compliance, preparing the venue, maintaining and improving the facilities, advertising – and assist with the planning and administration of events organised by the Charity.

Reception: Host visitors and handle enquiries by telephone and email; including deliveries/collections, maintenance and supplier visits, and members of the public contacting the office to donate, request a Mass, update their record details, meet with a priest, or for any other reason.

Health & Safety Administration: Manage the online system for health & safety, coordinate the review and update of risk assessments for the office, house and grounds, organise training and briefings, monitor and re-stock first aid supplies, act as a health & safety marshal and organise staff appointed as first aiders and fire marshals.

Principal Tasks

Under the supervision and management of the Fundraising and Operations Manager, you will:

Office Operations

• Champion Microsoft 365 and provide support and guidance to staff in how to make best use of its capabilities.
• Oversee the performance and maintenance of our IT server and network, maintain regular contact with our IT services provider to ensure all issues are resolved.
• Maintain, service and replace office equipment and furniture as required, including IT and telephone systems.
• Monitor and order stock of office supplies, including stationery, cleaning and sanitary products.
• Oversight of office cleaning arrangements.
• Organise and promote recycling to staff for equipment and supplies no longer required.
• Oversee and develop systems for document filing and storage.
• Arrange for confidential disposal of documents in accord with the Charity’s retention policy.
• Oversee arrangements, equipment and systems for receiving and sending out post.
• Process monthly Charity ‘Response with stamps’ claims.

PA & Administration Assistance

• Assist the Regional Director with day-to-day IT and administration tasks.
• Assist the Columban Fathers with administration tasks, when needed.
• Assist with arranging parish appeals and processing the response to appeals.
• Support with direct mail and other fundraising activities.
• Update supporter records in our CRM database.
• Attend and take minutes at Charity meetings.
• Book travel and appointments for the Regional Director and the Columban Priests.
• Prepare and send correspondence by letter and email.

Venue Hire & Events Administration

• Develop a robust and efficient system for the hire and use of the facilities at St Columban’s, covering both external bookings and internal use by staff and volunteers of the Charity.
• Handle all enquiries and bookings.
• Maintain a bookings diary/calendar that is available to all who need access.
• Keep a complete record of all bookings, related documents and correspondence in our CRM database.
• Ensure hirers and users of the facilities are briefed in all matters related to health & safety.
• Ensure the facilities are clean and ready to use before and after each booking.
• Host or arrange hosting for each booking.
• Process payments/donations made for the hire/use of the facilities.
• Collect and record feedback on their experience from external hirers and users.
• Work with the Buildings & Maintenance Manager to maintain and improve the facilities.
• Advertise/market the facilities to agreed target audiences.
• Provide planning and administration assistance for events organised by the Charity.

Reception

• Welcome and host all visitors to St Columban’s during normal opening hours.
• Maintain a visitors log and ensure all visitors sign in and sign out when leaving the building.
• Handle enquiries by telephone and email.
• Process requests from Charity supporters to donate, request a Mass or to update their database record.
• Receive and keep a daily log of deliveries, collections and service/maintenance visits.
• Ensure the Reception area is kept clean and tidy.

Under the supervision and management of the Health & Safety Officer, you will:

Health & Safety Administration

• Maintain and update BrightSafe, our health & safety planning and records management tool.
• Maintain regular contact with Peninsula, our Health & Safety service provider
• Review and update risk assessments for the office and conference room areas.
• Prompt and assist those responsible to review and update all other risk assessments.
• Ensure actions identified following a review are completed and updated in BrightSafe.
• Check and restock First Aid kits.
• Recruit and organise a team of first aiders and fire marshals.
• Provide and monitor accident books for the whole site and keep a central record of accidents reported.
• Arrange training for staff and volunteers in liaison with their line managers.

Some weekend and out of hours work may be required occasionally.

Person Specification:

Qualifications/training:

Essential:

• GCSE or equivalent in English and Maths (grade C or above)

Desirable:

• Business Administration Level 3 or equivalent qualification or experience.
• Microsoft 365 qualifications or equivalent training
• Health & Safety related training
• Other qualifications or training relevant to the role

Skills/competencies:

Essential:

• Competency in Microsoft 365 applications, especially Outlook, Word, Excel, SharePoint and Teams
• Accuracy, attention to detail and an aptitude for problem solving
• Excellent verbal & written communication skills
• Capable of working independently and collaboratively as part of a team
• Confidence in building relationships with various stakeholders

Desirable:

• Competency in Microsoft 365 admin centre and other 365 applications
• Competency in Donorflex or similar CRM database systems
• Knowledge and understanding of office IT systems and requirements
• Knowledge and understanding of workplace health & safety

Previous experience:

Essential:

• A minimum of 5-7 years’ experience of office-based administration work

Desirable:

• Employment within a Charity
• Reception/front of house
• Office filing systems
• Event administration

Special aptitudes and knowledge:

Essential:

• Confident and courteous with people on the telephone, in person and in correspondence by letter and e-mail
• A team player
• Ability and willingness to learn and adapt to new ways of working
• Responsible for undertaking core learning for the role
• Determined, innovative, target driven and self-motivated

Desirable:

• Empathy with the charitable aims of the Columban Missionaries.