Lead manager jobs in west london, greater london

About Starlight

Starlight is the UK’s leading children’s healthcare charity focused on the power of play. We support children to experience moments of joy and resilience through play during hospital stays, treatment and recovery. Play helps children cope, reduces trauma and anxiety, and improves engagement with healthcare.

Despite its impact, play is often overlooked in healthcare settings. Our work ensures that every child’s right to play is protected and prioritised – because play isn’t just fun, it’s fundamental.

Our Culture

We believe that our success depends upon focusing on our purpose and business results. We take individual and collective responsibility for a culture where everyone can belong, feel safe and thrive. Our values are the agreed standards that govern our behaviour and are central to our decision-making and the choices that we make. Our colleague development programme focuses on individual awareness of our own values, strengths, and preferences –what makes us who we are – to help all colleagues think for themselves, manage their environment, and make appropriate, balanced decisions for themselves, others and Starlight. We believe that our strength is in our differences and constantly strive towards an authentic workplace culture with equity, diversity, and inclusion as central principles.

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

• Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
• Manage and develop a multidisciplinary team including community managers and CRM automation specialists
• Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
• Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
• Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
• Champion diversity, equity, and inclusion within the team and wider organisation
• Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

• Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
• Experience designing scalable, digitally enabled fellowship or community experiences at scale
• Strong leadership skills with the ability to manage and inspire a diverse team
• Excellent communication skills and a data-driven, agile approach to problem-solving
• Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work

This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Title: HR Business Partner (People Partner)

Salary: Up to £50,000 per annum dependent on experience

Contract: Full Time, 37 hours per week.

Location: Hybrid working with a minimum expectation of working in both the Brasted, Kent and London offices at least once per month. Travel to national sites is also occasionally required

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The People Team work across the employee life cycle, providing advice, coaching and support, on recruitment and onboarding, engagement, performance management, talent development, pay and benefits, learning and development, employee relations, health and wellbeing, diversity and inclusion and day to day admin and transactional support.

Our people vision to make Catch22 a great place to work underpins our approach.

Job Description

As the People Partner for Catch22 you will provide a proactive and forward-thinking HR service to the business and operate as an internal consultant, influencing, identifying, and maximising opportunities to improve people capability and performance.

You will be responsible for supporting your business areas by providing specialist coaching, support and advice that enables our business development and senior management to effectively deliver their people and business plans.

You will be responsible for giving specialist HR advice in relation to all HR policies and procedures in accordance with best practice, current and proposed employment legislation and local arrangements and support delivery of the HR Strategy and evolving partnering model.

You will develop and maintain excellent working relationships across the People Team, the operational Hubs that you support as well as the rest of the business by offering challenging and influencing at senior manager level fostering a high performance culture.

You will support the business in key areas of employee relations, development, reward, engagement, and resourcing providing key business support to services nationally.

You will provide business support to nominated business areas and provide cover to other business areas as and when needed.

Please see the attached job descriptions for full details of the role: People Partner Job Description

Experience

• Level 7 CIPD or proven experience.
• Comprehensive and up to date knowledge of employment law and HR best practice, and the practical implications for the management of the employment relationship.
• Excellent and up to date knowledge of TUPE regulations, processes, risks and opportunities.
• Awareness of current developments in the HR field.
• Understanding of organisational development processes and interventions.
• Awareness of Health & Safety practice as it relates to HR.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Exciting Opportunity: new role of Deputy Head of Heathrow Multi Faith Chaplaincy 

Heathrow Multi Faith Chaplaincy charity (CIO) is based at the airport and seeks to support everyone’s life journey.

Are you a compassionate faith leader, with chaplaincy and management experience, passionate to support diverse communities?

We are seeking to appoint a Deputy Head of Heathrow Multi Faith Chaplaincy to join our team. Heathrow is the UK’s only hub airport and is the best-connected airport in the world. You will be involved in offering frontline chaplaincy and supporting the Head of Heathrow Chaplaincy in the coordination, management and leading of the team with an emphasis on operational excellence.

Please note: 

• this role has a genuine occupational requirement to be filled by a person in good standing with one of the following faith groups: Buddhist, Christian, Hindu, Islam, Jewish or Sikh. 

• this role is subject to an enhanced DBS check. Please do not apply for this position unless you are committed to safeguarding and promoting the welfare of children and at-risk adults.

The closing date for receipt of applications is midnight on Wednesday, June 25, 2025. 

Overview  

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.   

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.  

The Youth Development Coordinator is responsible for the development and delivery of our youth development programme for young refugees and asylum seekers. 

You will be focused on ensuring our programme activities achieve our outcomes, are in line with our strategy and identify areas for change and development under the direction of the Head of Services. An excellent communicator and skilled at working with partners, you will be key in the implementation and running all of our weekly youth activities, including a Youth Club and Advice and Support Hub working closely with the Youth Development Worker and having oversight of our weekly Young Women’s group. 

As an experienced manager, you will lead our team of skilled youth workers, working alongside the Brent team to provide holistic support to young asylum seekers and refugees in Brent.  

You will prioritise the participation of young people in all activities, ensuring excellent safeguarding by following our policy and protocols, and ensure that we collect excellent data for monitoring and evaluation and to aid our future planning. You will also assist with staff and volunteer recruitment and reporting to our funding partners. 

The Youth Development Coordinator will hold a Designated Safeguarding Officer role at Young Roots for which they will receive full training.

Interview dates:

- First round interviews to take place on 24/06 and 25/06
- Second round interviews for successful candidates will take place on 01/07

Are you a HR professional who specialises within change management?
 
TPP are working in partnership with The Institute of Cancer Research to recruit their next HR Change Partner

The Institute of Cancer Research are a world leading cancer research institute, a charity, and a member institution of the University of London.
 
They are the premier centre of excellence in cancer science, education, drug discovery, and patient-focused translation, with unique strengths in genetics, precision treatment, and evolutionary insights
 
The role is initially on an 18 month fixed term contract working 35 hours per week over 5 days.
 
They offer an excellent hybrid working policy, which will see you split your time between their offices in either Chelsea or Sutton (depending on preference) and working remotely. The expectations are to work 2 days per week in the office with the remainder of the week working remotely.  
 
To be considered for the role, you will be qualified to CIPD level 5 or have relevant work-related experience.
 
Salary & Benefits
 

• £49,000 - £59,000 per annum dependent on experience
• 28 days annual leave
• A parents group
• Maternity mentoring scheme.
• Access to the NHS discounts website
• Employee Assistance Programme which offers a range of well-being, financial and legal advice services.
• Access to a gym and sporting facilities.

 
About the role: 
 
Working with the HR Directorate team, providing HR expertise to implement an ambitious People Strategy aligned to our ICR Strategy and values.  You will be leading on manager development initiatives and driving leadership effectiveness across the organisation.
 
Main responsibilities of the role include:
 

• Lead and execute all aspects of HR change management for each initiative including impact analysis, planning, coaching, communication, resistance management and support.
• Support the HR senior management team with implementation of the People Strategy deliverables.
• Work with leaders & managers, review the transition from onboarding stage to a high-performing individual.
• Look to make specific and contextual materials as well as guidance to help move people more rapidly from new starters to accomplished team members.
• Enhance management capability ensuring we deliver a strong people experience
• Develop a wider offering for management & leadership training with external accreditation to recognise development undertaken
• Develop and launch a manager’s toolkit through the Learning Management System
• Look to co-create leadership principles and behaviours to be launched alongside promotion of general principles and behaviours for all.
• Develop guidance, training and support for managers on empowering people to take informed decisions.
• Look to develop guidance, training and support for managers in the art and science of effective coaching.
• Enable access to a wider range of apprenticeship programmes for existing employees to meet the Institute’s future skills needs and fully utilise the apprenticeship levy.
• Provide expert advice, guidance and support on all HR matters occurring as part of the People Strategy deliverables

 
We encourage applications from all backgrounds, as we believe diverse perspectives enhance our work.
 
How to Apply: 
 
If you are interested in applying for this role through TPP Recruitment, then please do so by sending your CV
 
We strongly encourage applications from all sections of society and underrepresented groups, even if you don’t meet every listed requirement.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!
 
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Finance Manager
Hybrid (2 days/week in London HQ) | 4 or 5 days/week | £42–50k FTE 6-month FTC
Immediate start | Charity Sector | Interviews ongoing

I am excited to be working with a bold, forward-thinking health charity to find a Senior Finance Manager to lead their small but growing finance function.

This is a fantastic opportunity to shape and embed finance across the organisation — this 6-month FTC will see you combining strategy, hands-on delivery, and relationship-building. You’ll be central to budgeting, forecasting, financial reporting and advising senior leaders, while also overseeing day-to-day operations including payroll, VAT, and Gift Aid.

What you'll be doing:

• Lead annual budgeting and quarterly forecasting
• Deliver monthly reporting and insightful analysis to the senior team
• Manage VAT returns, payroll processes, and financial systems
• Support audits and strengthen internal controls
• Line manage a junior finance team member
• Liaise with external partners (payroll, accountants)
• Help embed finance into everyday operations through strong stakeholder engagement

You’ll bring:

• Part-qualified accountant or equivalent experience
• Strong track record in financial reporting, budgeting, and analysis
• Hands-on, adaptable approach and strong interpersonal skills
• Confidence working in small teams and advising non-finance stakeholders
• Charity finance knowledge and familiarity with SORP (desirable but not essential)
• Proficiency in Excel and finance systems

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new East Midlands - Regional Organiser.

About the role

The Community Organising team help us achieve our goal to empower more people in the UK to know, claim and stand up for human rights. The Regional Organiser's role is responsible for growing and developing local activism in the East Midlands region and helping local activists use their skills, connections, knowledge, and passion to campaign together for positive human rights change. The Regional Organiser is accountable for sustainably building intersectional collective power, organising public actions and stunts, and fostering meaningful relationships through 121s with local groups and regional networks in the East Midlands. The role also involves convening and connecting local communities to join our local groups and regional networks to campaign on human rights. As well as identifying and developing leadership capabilities, ensuring that local activism upholds our principles on Inclusion, Diversity, Equity and Anti- racism (IDEA).

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in growing and developing local groups in a region
• You can devise and deliver community organising workshops and training
• You collaborate and positively contribute to an inclusive culture.
• You also have a good knowledge of facilitating and leading spaces for public action and stunts whilst securing turnout

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Please note that due to the nature of the work any offer of employment for this role will be subject to safer recruitment checks, including a criminal record check.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom
House, Newham. We deliver Newham District Foodbank (a Trussell foodbank run by ACT
and two community partners), welfare benefits advice, immigration advice, ESOL classes,
work with adults with learning difficulties, as well as work with children, young people and
their families.

Our volunteers come from all walks of life, and their experience includes working with
corporate companies, students, school children, people with lived experience of poverty,
refugees, asylum seekers, and adults with learning difficulties. Our mission statement –
“Enabling the whole community to make the community whole” – means that we work with
all members of our community and promote integration.

We are looking for someone with good interpersonal skills, who can welcome and listen to
prospective volunteers to find out their interests, skills and goals and match them with the
right volunteering opportunity.

You will work two days a week with Newham District Foodbank strategic partners to mobilise
volunteers across our three delivery sites, and one day a week to support volunteer
involvement across the rest of ACT. You will need to be able to think outside the box to spot
opportunities – across all our projects – to invite volunteers to join in with our mission,
whether that’s regular volunteering, one-off projects or using their skills to help us with
strategy or communications.

You will also need to be methodical, making sure references are taken up and DBS-checks
are completed, as well as tracking and recording volunteers’ training. To make this easier
you will help us implement the ‘Assemble’ volunteer management software across Newham
District Foodbank’s three partners.

People Operations Advisor

Hybrid working

Office work based in London, Putney SW15

Salary: Up to £ 40,000 per annum depending on experience

Permanent Contract

37,5 hours a week

We currently have an exciting opportunity for a People Advisor ideally from a charity non for profit background to join our People Operations team working closely with service managers to contribute and help create an inspiring place to work through effective HR solutions, best practise and interventions. To provide a high performing service and oversee the employee life cycle of our people throughout their journey at St Christopher’s. 

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong. We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.

Key aspects of the job will be: 

· Deal with any performance, conduct, grievance issues, redeployment, redundancies or appeals in a legally compliant and professional way.

· Lead responsibility for keeping people related records up to date, complete and accurate.

· Working closely with managers to ensure effective performance conversations are documented at probation, promotion, flexible working and the appraisal process.

· Preparing input data for outsourced payroll regarding salary variations, changes, sickness and rota schedules by agreed monthly deadline.

· To co-ordinate annual salary review process, evaluate jobs and benchmark salaries, wherever appropriate.

· Co-ordination and monitoring of bi-annual employee survey.

· Working with the Communication Manager supporting effective staff engagement

  The ideal candidate: 

· Sound HR generalist with a predominate lead on employee relation cases.

• ER Advisory experience, a good working knowledge of theory, legislation, and best practice.

· Hold a L5 CIPD qualification or qualified by substantial experience in a role within an organisation of a similar size.

· Full employee relations experience including complex disciplinary, grievance and employment tribunals administration.

· Experience in three or more of the following: pay and benefits, absence management, restructures, TUPE and/or HR policy development.

· Can quickly establish credibility and respect and build strong working relationships with a diverse group of people.

• Excellent organisational skills and ability to manage multiple HR related activities.
• Excellent computer literacy and sound knowledge of HR databases.
• Excellent drafting skills, attention to detail with clear concise use of written English.
• Strong phone, email and in person communication skills.

The role will appeal to a creative self- starter with positive high energy levels, enthusiasm and a real can do attitude, looking for greater autonomy and a sense of ownership. If you’re ready for the challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you.

In return we offer:

· Up to £ 40,000 per annum depending on experience.

· A friendly working environment, a fun, open and honest culture.

· 25 days holiday rising to 27 days after 3 years’ service with the opportunity to buy extra leave, plus Bank Holidays, pro-rata.

· Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.

· BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.

· Interest-free season ticket loan, cycle to work scheme.

· Discount shopping scheme at hundreds of retailers across the UK.

· Discretionary Funded Training Programs.

· Employee Awards based on performance and length of service. 

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. 

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

For more information or assistance during the application process, please visit our website. 

 Closing Date:  We will be assessing candidates and arranging interviews as applications come in so please apply as soon as possible.

About the role

Are you passionate about records and data, GDPR and good governance? If so, we are looking for a highly organised and detail-oriented Records and Information Governance Officer, such as you, to join our Research and Information Services team.

The role is at the heart of our information governance work, supporting our commitment to information rights compliance and records management. Reporting to the Head of Research and Information Services, you’ll manage requests for information, support implementation of our Information Governance Framework, and maintain the College’s Information Asset Register and Record of Processing Activities.

Responsibilities:

Handling information rights requests

Leading on data protection impact assessments

Supporting records management across the organisation

Administering our Information Governance Management Group and leading our internal IG Leads network

Providing staff advice, guidance and training on IG policies and practices.

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well-suited to someone proactive, solutions-focused and comfortable working both independently and collaboratively. You enjoy the detail and importance of records and data governance and are confident when engaging with a wide range of colleagues across the College.

Requirements:

• A degree or equivalent experience in a relevant field
• A professional qualification in records, information management, or related area, such as information rights
• Experience handling records in line with professional standards and legal requirements, such as the NHS Code of Practice for Records Management and UK GDPR
• Demonstrable experience of managing and delivering projects to time
• Effective interpersonal and communication skills, with confidence working collaboratively with stakeholders at different levels
• Organisational skills with attention to detail
• Comfortable delivering training or presenting information with the ability to explain complex information clearly

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Thursday 26 June 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Head of Philanthropy and Capital Campaign

Salary                           £75,000 - £80,000 per annum - subject to skills and experience 

Hours of work           37.5 hours a week over five days (we welcome flexible working requests)

Base                             Hybrid working with a minimum of two days a week, at our central office

                                     at the Royal Free Hospital (NW3). Other office days may be worked from

                                     our other sites at:                             

                                    - Barnet Hospital (EN5)

                                    - Chase Farm Hospital (EN2)

                                    - North Middlesex University Hospital

The role

The Head of Philanthropy and Capital Campaign will lead a high-performing team responsible for cultivating and securing philanthropic income from major donors, trusts and foundations, and corporate partners. A key focus will be overseeing the delivery of the new £50 million capital campaign, Join the Future, to fund the construction of the Royal Free London Cancer Centre.
 
This role requires a strategic thinker and relationship-builder with a deep understanding of high-value fundraising. You will play a hands-on role in securing transformational gifts, working closely with senior stakeholders, Campaign Development Board members, trustees, clinicians, and the wider fundraising team.

The recruitment process

To apply for this post, please use link provided.

Closing date for application: Monday 14 July 2025, 9am

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

We’re looking for a proactive, highly organised, and confident communicator to join our small but ambitious team as Marketing & Volunteer Coordinator. This is a varied and rewarding role - perfect for someone who thrives in a fast-paced environment and is passionate about supporting the growth of a community-led charity.

As Marketing & Volunteer Coordinator you’ll play a central role in connecting our internal operations with the wider community. You’ll lead on delivering engaging marketing and communications to a range of stakeholders, including funders, corporate partners, community members, and volunteers. At the same time, you’ll manage and support our growing team of volunteers - helping to build a strong, committed network that powers our work.

It’s an exciting time to join Power to Connect as we expand our programmes and partnerships. You’ll help shape how we tell our story, grow our reach and strengthen our presence across Wandsworth and beyond.