Lead support volunteer volunteer roles in barnet, greater london

Dive into lasting impact: Fundraise for East London Waterworks Park to create and shape natural swimming ponds, ecological habitats and community gardens

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are creating a fundraising strategy for our next phase of work: an exciting programme of community projects. If you have experience of planning or running fundraising campaigns, we would love to hear from you. Our community-led strategic process, as well as all of our work, is open for everyone to participate in.

The Fundraising Circle currently meets fortnightly on a Thursday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely. We understand that people may not have a lot of time to give, so we want to find volunteers who could give us one-off or ongoing strategic advice and support.

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

East London Waterworks Park is an exciting and ambitious project that offers many rewarding opportunities for our volunteers. You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds and forest schools. 

By leading fundraising projects that explore how diverse professionals (architects, ecologists, web developers, community researchers etc.) collaborate to shape community infrastructure, volunteers will directly contribute to the development of a park that truly reflects the needs and desires of the local community. 

Without funding we won’t be able to make it happen. Your input will help us craft experiences that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability. So you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Work Type: Hybrid
Location: Remote & In-Person (London-based office)
Role Type: Voluntary (Unpaid, with expenses covered)
Status: Actively Interviewing

Time Commitment & Work Schedule:

• First Month:

  • 16 hours total (4 hours per week on Tuesdays)

  • Office-based every Tuesday from 12:00 PM – 4:00 PM to shadow the current Project Manager (Michelle)

• Ongoing (After Month 1):

  • 2–3 hours per week on Tuesdays (remote/office-based as needed)

  • Attendance at weekly Jumping Beans team meetings every Tuesday from 7:30 PM – 8:30 PM (online)

• Additional Requirements:

  • Required to be in the office at least two weeks before each school holiday period for planning and final confirmations

  • Must attend at least 2–3 Jumping Beans sessions per term

About the Role:

Are you an organised and proactive individual passionate about community-led programmes that support children and families? We are looking for a dedicated Volunteer Project Manager to oversee and lead our Jumping Beans Team—a vibrant, child-focused initiative offering enriching experiences for local families.

Key Responsibilities:

General Responsibilities

• Lead and manage the Jumping Beans Team to ensure project success

• Coordinate and chair weekly Tuesday evening meetings

• Track team tasks, monitor progress, and ensure timely delivery

• Report regularly to the leadership team

• Collaborate across departments to align project goals and resource needs

On-Site Responsibilities During Jumping Beans Sessions:

1. Staff & Volunteer Coordination

• Brief staff and volunteers on the day’s plan and their roles

• Ensure child-to-staff ratios are maintained

• Manage volunteer and staff attendance

• Act as the main point of contact for staff and volunteer concerns

2. Activity Oversight

• Ensure activities run on schedule and engage children effectively

• Troubleshoot or adapt plans as needed

• Confirm all materials and equipment are prepared

3. Child Safety & Welfare

• Oversee child sign-in/sign-out

• Monitor for safeguarding issues and respond appropriately

• Manage minor incidents and maintain accurate records

• Ensure the venue is safe, clean, and child-friendly

4. Communication

• Welcome and update parents, address any concerns

• Serve as liaison between staff, children, parents, and visitors

• Escalate significant issues to senior leadership

5. Logistics & Administration

• Manage session supplies and resources

• Track attendance, consent forms, and incident logs

• Ensure awareness of allergies and special requirements

• Uphold all safeguarding, emergency, and first aid policies

6. Evaluation & Reporting

• Take note of successes and areas for improvement

• Gather informal feedback from children, parents, and staff

• Report session outcomes to leadership

Qualifications & Experience:

• Previous experience in project management or team leadership (paid or voluntary)

• Excellent organisational, communication, and time management skills

• Creative thinker with strong problem-solving abilities

• Experience working with or supporting children or families is a plus

Benefits & Impact:

• Help bring joy, structure, and support to children and families

• Gain valuable experience in project and team management

• Be part of a passionate, values-driven team

• Expand your network through connections with community leaders

• Personal and professional growth through hands-on leadership

Apply Now
Make a real impact in your community and develop leadership skills that last a lifetime.

Volunteer Opportunity: Chief Operating Officer (Non-Uniform Role)

Organisation: Ranger Cadets

Location: Remote Flexible / National

Commitment: Volunteer Leadership Role

About Us

Ranger Cadets is a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

We believe every young person deserves the chance to shine, to belong, and to grow into the leaders of tomorrow.

The Role

We are seeking a dedicated Chief Operating Officer (COO) to lead the operational heart of Ranger Cadets in a non-uniform position. This is a vital volunteer role for someone who can translate vision into action, ensuring our programmes, systems, and people run smoothly and effectively.

As COO, you will:

• Oversee the day-to-day operations of Ranger Cadets nationally.

• Develop and implement systems for governance, safeguarding, and compliance.

• Support programme delivery, volunteer management, and organisational growth.

• Work closely with the CEO, trustees, and senior volunteers to ensure strategic goals are achieved.

• Champion efficiency, clarity, and inclusivity across all operational areas.

Who We’re Looking For

• A proven organiser with experience in charity operations, youth work, or community development.

• Strong skills in planning, systems design, and operational management.

• Excellent communication and problem-solving abilities.

• Passion for youth empowerment, social mobility, and community impact.

• Commitment to our values: non-political, non-religious, inclusive, and open to all.

What You’ll Gain

• The chance to shape the operational backbone of a national youth organisation.

• The opportunity to leave a lasting legacy for young people across the UK.

• A role that blends structure, impact, and community service.

How to Apply

If you are ready to bring clarity, structure, and operational excellence to Ranger Cadets, we would love to hear from you.

RANGER CADETS

#PreparedForLife

Role Overview

Organisation: EmbraceAbility

Role Title: Chair of Trustees

Location: Remote with occasional meetings (UK-based preferred)

Hours: Approximately 4–6 hours per month

Expiry Date: 31 March

About EmbraceAbility

EmbraceAbility supports disabled children and their families through inclusive programmes, safeguarding guidance and community-led care. We work to strengthen wellbeing, promote dignity and ensure that every child has access to safe, nurturing and empowering support. Our approach centres the voices of families, builds long-term resilience and encourages inclusive, sustainable change.

We are a disability-led, community-rooted organisation working in Cambodia and Malawi. Our mission is to empower people with disabilities to build a world where they are included, resourced, and recognised with dignity, agency and justice.

Role Purpose

The Chair of Trustees provides leadership and direction to the Board of Trustees, ensuring that the Board fulfils its responsibilities for the governance and strategic oversight of the organisation. The Chair works closely with the Director to support strong decision-making, accountability and long-term sustainability.

Key Responsibilities

• Lead the Board of Trustees to ensure effective governance and alignment with EmbraceAbility's mission.
• Support the Director by providing guidance, oversight and strategic leadership.
• Ensure the Board fulfils its legal, financial and safeguarding responsibilities.
• Facilitate productive Board meetings, including agenda-setting and follow-up actions.
• Champion inclusive, disability-led approaches and ensure lived experience informs governance decisions.
• Represent EmbraceAbility externally where appropriate.

What You Will Help Us Achieve

• Stronger governance structures rooted in justice and inclusion
• Improved strategic decision-making and long-term sustainability.
• Greater visibility and advocacy for disability rights within our programmes.
• Support for our work in Cambodia and Malawi to grow responsibly and ethically.

Benefits to the Volunteer

• Opportunity to drive meaningful, rights-based change in disability inclusion.
• Experience in governance, leadership and international development.
• Working alongside a passionate, disability-led team.
• Flexible, remote role that fits around other commitments.

Support and Training

You will receive support from the Director and the Board, including safeguarding training, organisational induction, and ongoing guidance relevant to governance and disability-inclusive practice.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

About the Degrees Initiative

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation modification (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. Degrees is neutral on whether SRM should ever be used, but we believe that developing countries should be empowered to conduct their own research and to play a central role in SRM discussions. The initiative has been working in different forms for over a decade, and our work receives worldwide coverage and widespread acclaim. 

The charity was founded in 2021, now has around 20 staff members and is growing. We seek a volunteer trustee with significant financial experience including an accounting qualification to join an existing five-person board to help guide a growing initiative that is changing the field of SRM.

This position offers a fantastic opportunity for the right candidate to apply their financial expertise in a high-profile governance role, shaping strategy and supporting a mission that empowers Global South researchers to lead in one of the world’s most important climate debates. 

Role 

The volunteer trustee will complement and further strengthen an existing five-person volunteer trustee board including the Chair & Treasurer. The role will entail strategic leadership, governance, and fiduciary responsibilities. Alongside the Treasurer they will predominantly be advising the Chief Operating Officer (COO) and the rest of the senior management team (the Chief Executive Officer and Chief of Staff) to ensure the robust financial health of the charity. This will include: 

• Maintaining an overview of the charity’s financial affairs by overseeing the annual financial planning and budgets proposed by the senior management team 

• Monitoring and evaluating financial progress against budgets and forecasts from staff reporting at quarterly board meetings, acting a voice of financial expertise during board discussions 

• Approving the audited annual accounts and financial statements presented by the senior management team alongside the rest of the board 

• Strategic input by reviewing risk assessments alongside financial implications and advising on the organisation of financial resources and reserves to support the long-term goals of the charity 

• Confirming transparency and accountability in financial operations, and that appropriate accounting procedures and controls are in place in addition to compliance with legal and regulatory requirements 

• Advising on how the charity can most effectively conduct its international work, especially providing grants to organisations in the Global South 

• Confirming that the charity has an appropriate investment policy, and that there is no conflict between any investment held and the aims and objects of the charity

• Sitting on any board sub-committees as required 

Lead an Area, Shape a Legacy: Become a Ranger Cadets Area Manager - VOLUNTEER ROLE

Ranger Cadets is seeking dedicated leaders to oversee and inspire.

We are recruiting Area Managers (Area Officers) to guide Ranger Cadets within their specified area, ensuring excellence across multiple cadet units and promoting the Ranger Cadets locally, ensuring we are a positive symbol locally.

About Ranger Cadets:

Ranger Cadets is a new uniformed youth work organisation with a mission to equip young people with essential life skills, tools, and opportunities to become active citizens who make a positive contribution to society. Through training, service, and ceremonial identity, cadets grow in confidence, resilience, and pride—building a legacy of community impact.

Your Mission as Area Manager:

• Oversee with vision: Manage Ranger Cadets across your designated area.

• Guide with authority: Oversee the running of a small group of cadet units.

• Empower with leadership: Support, mentor, and lead Cadet Unit Managers (Officers in Charge), ensuring they deliver training and ceremonial excellence.

• Safeguard tradition: Uphold the values of honour, service, and community impact at every level.

Your Path to Advancement:

As an Area Officer, you stand at the forefront of Ranger Cadets leadership. This role positions you to:

• Shape the strategic direction of cadet units in your area.

• Build a team culture of service and pride.

• Carry forward the ceremonial identity and community mission of Ranger Cadets.

• After 24 months within this role you will have the opportunity to advance to District Level Senior Management, responsible for a whole region of Ranger Cadets Cadet Units.

Why Volunteer as an Area Manager?

• Step into a senior ceremonial leadership role within a growing national movement.

• Gain strategic management experience while guiding multiple leaders.

• Make a lasting difference in the lives of young people and your community.

• Be part of a tradition that values honour, service, and legacy.

Call to Action:

If you’re ready to lead an area, mentor leaders, and shape the future of Ranger Cadets, step forward today. Become an Area Officer—your leadership will define the legacy.

RANGER CADETS

#PreparedForLife

Volunteer Opportunity: Adult Instructor (Uniformed Role)

Organisation: Ranger Cadets

Location: Local Cadet Unit (London)

Commitment: Weekly Evening Sessions

About Us

Ranger Cadets is a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

We believe every young person deserves the chance to shine, to belong, and to grow into the leaders of tomorrow.

The Role

We are seeking passionate Adult Instructors to serve in a uniformed volunteer position, leading on the training, development, and empowerment of cadets within a local London cadet unit. This is a hands-on role for someone who can inspire young people, deliver engaging sessions, and help them progress through our syllabus programme.

As an Adult Instructor, you will:

• Wear the Ranger Cadets uniform with pride, embodying our values of dignity, inclusivity, and service.

• Lead training sessions that equip cadets with essential life skills, tools, and opportunities to grow.

• Support cadets in earning badges for their uniform and advancing through the ranks.

• Mentor and empower young people, building their confidence and resilience.

• Work alongside fellow volunteers to deliver a safe, structured, and inspiring programme.

Who We’re Looking For

• Enthusiastic individuals with a passion for youth development and community service.

• Strong communication and mentoring skills.

• Ability to engage and inspire young people in a group setting.

• Commitment to our values: non-political, non-religious, inclusive, and open to all.

• No prior cadet or military experience required—training and support will be provided.

What You’ll Gain

• The honour of serving in a uniformed role that represents dignity, pride, and community impact.

• The chance to directly shape the lives of young people in your community.

• A role that blends teaching, mentoring, and leadership.

• Personal satisfaction from seeing cadets grow, achieve, and advance.

How to Apply

If you are ready to serve in uniform, inspire young people, and help them unlock their potential, we would love to hear from you.

RANGER CADETS

#PreparedForLife

We are seeking a Director and Chair of Trustees Designate to help shape the future direction of our organisation. We are looking for an individual with proven senior leadership experience - ideally, though not necessarily, within the third sector - who can bring strong strategic thinking, sound judgement, and a collaborative leadership style.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

We have a huge breadth of volunteer roles at Cats Protection, including caring for cats, fundraising, in our shops and many more! We also need volunteers to help us be more efficient, effective and to ensure we comply with charity law and governance.  

The purpose of the Audit & Risk Committee is to assist the Board of Trustees in fulfilling its obligations in respect of financial and governance reporting, internal control and risk. Our Audit & Risk Committee volunteers contribute to a well-run organisation, and their time and expertise help our Committee work in the best, most effective way possible.

The Board of Trustees delegates authority to the Committee to oversee the Cats Protection financial reporting process. This ensures the balance, transparency and integrity of published financial information to:

• ensure that there is a framework for accountability
• examine systems and methods of control, with particular emphasis on risk management and the effective use of risk-based outsourced internal audit receive reports from external auditors and consider rotation of audit partners
• ensure that Cats Protection is complying with statutory and regulatory requirements and good practice
• ensure implementation of recommendations from internal and external auditors
• ensure ongoing objectivity and independence

Your role will also include:

• attending Committee meetings
• reading papers
• preparing for meetings
• raising appropriate challenge or concerns undertaking any actions required in the agreed timescales
• supporting the Chair of the Audit & Risk Committee
• keeping informed about the activities of the charity and wider issues affecting the charity and the Audit & Risk Committee in particular

If you have strategic vision and an appreciation that there is much more to helping cats than meets the eye, then this is the role for you.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

• a commitment to Cats Protection and empathy with our vision, mission and values
• a willingness to devote the necessary time and effort
• strategic vision
• sound independent judgement
• relevant financial, assurance or risk management experience
• willingness to be part of a team
• the ability to express views clearly
• willingness to respectfully challenge and bring the best out in others
• an understanding of the role, duties and responsibilities of the Audit & Risk Committee

Time expectation

Our Audit & Risk Committee meets three times a year (twice in person in London and once virtually) and our volunteers normally spend a total of three years in this role.

You may be just the volunteer we’ve been looking for!

More information on the role is available through a candidate pack for applicants. 

To apply, please submit a cover letter of no more than 500 words and a CV. Please include your motivation for applying for the role and details of any relevant experience - whether paid or voluntary. 

The deadline for applications is Friday 19 December at 23:59.

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Could you be our new Chair?  

Our fantastic Chair’s tenure will be coming to an end in 2026, so we are looking to appoint her successor to help Student Minds improve university communities so that every student gets the mental health support they need to reach their goals.

At Student Minds, we’re working to improve university communities so that no student is held back by their mental health. So it should come as no surprise that we are keen to reflect the communities we serve, maintain a diverse board and ensure student voices are represented. This is key to our mission and our continued impact. 

We are open-minded about the professional background of this individual and are mostly looking for someone with experience of leading effective, inclusive teams, of chairing complex organisations or meetings, and in building influential cross-sector partnerships.

Key responsibilities

Student Minds Chair is expected to commit to the following: 

• Preparation and attendance at four board meetings a year. Board meetings are held online and take place on weekdays from 5 - 7.30 pm. 

• Preparation and attendance at two in-person board away days each year, usually from 12.30 - 5 pm. These usually take place in Leeds and include a lunchtime or evening social.

• Monthly supervision calls with the Chief Executive

• Annual in-person appraisal of the Chief Executive 

• Support with board appraisals and recruitment 

• Ad-hoc meetings and conversations with the senior leadership team as required. This usually constitutes approximately a further five working days a year.

• Attendance at relevant task-group meetings and/or committees.

So, if you want to help shape the future of student mental health, download our recruitment pack to find out more!

How to apply?

1. For more information about the role responsibilities please download our recruitment pack that is linked

2. Download and complete our application form which is available via the link

3. Complete the Equality Monitoring Form. 

Application process

• Application closing deadline: Monday the 5th January at 11.59 pm - make sure you send your completed application form by this date

• Interviews: 27th January, with our Chair, Trustee and CEO

• Appointment: subject to approval by the Student Minds Board

Senior Fundraising Manager 

Purpose:
To design, lead, and oversee a powerful multi-channel fundraising strategy that supports the CIC’s mission, volunteer expansion, and community-impact programs.

Key Tasks:

• Develop and execute a high-level fundraising strategy across individual giving, corporate partnerships, grants, community fundraising, and online campaigns

• Build the infrastructure for our upcoming Volunteer Fundraising Ambassador Programme, including training pathways, scripts, tools, and reporting systems

• Lead the development of both in-person and digital fundraising models, ensuring they are ethical, transparent, and scalable

• Manage relationships with high-value donors, trust funders, partners, and community stakeholders

• Analyse fundraising data, forecast income, and build systems for tracking donor engagement

• Work closely with leadership to ensure fundraising aligns with the CIC’s decentralised, community-first mission

• Provide mentorship and guidance to the Digital Campaign Fundraising Manager and junior fundraising volunteers

Ideal For:

An experienced fundraising professional who cares deeply about community empowerment, grassroots impact, and building sustainable systems that uplift vulnerable groups across the UK and globally.

Why Join Us

• Shape the entire fundraising arm of a growing, innovative, creative UK social enterprise

• Build systems from scratch and see your work directly empower young people, vulnerable adults, and community-led initiatives

• Work with an ambitious leadership team dedicated to decentralised, people-powered structures

• Gain strategic experience in developing ambassador programmes, hybrid fundraising models, and multi-channel campaigns

• Access recorded training, references, and opportunities to transition into senior paid roles as the CIC scales

• Be a foundational leader in building a national—and later international—fundraising network

• Have the oppotunity to be out of the box thinking creativity.

• Be the 1st in line to move the role into paid position once sustained donor growth is achieved.

What You’ll Learn

• How to design in-person and online fundraising systems for a CIC

• Donor psychology, community engagement techniques, and long-term supporter retention

• Multi-channel campaign planning: face-to-face, digital, events, and community-led

• How to train and oversee a large volunteer fundraising workforce

• Ethical fundraising and safeguarding for vulnerable communities

• Strategic planning and organisational development within a decentralised structure

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?

ECU is a small, dynamic non-profit working to transform the economy so that everyone has the freedom and security to live a good life. 

We are now recruiting for ECU’s first Treasurer, who will lead at board level on monitoring ECU’s financial performance and sustainability, ensuring that we have robust financial policies and processes in place, and supporting other board members to fulfil their collective responsibilities around finance. 

This is an exciting time to join ECU. We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue. Our work is challenging, fascinating, and fulfilling – and, with rising levels of inequality, an unfolding climate emergency, overstretched public services and a growing concentration of corporate power, it couldn’t be more important.

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for warm, compassionate volunteers to join us as Telephone Befrienders.

If you can spare just a few hours a week, you can make a genuine difference to someone who is visually impaired and may be feeling isolated. A simple conversation from the comfort of your own home can bring comfort, confidence, and connection to someone who truly needs it.

As a Telephone Befriender, you’ll offer friendly chats, emotional support, and a vital social lifeline — helping people feel heard, valued, and less alone and you won’t be doing it on your own. We’ll support you every step of the way, from application and onboarding to being carefully matched with someone you’ll genuinely connect with.

If you’re ready to brighten someone’s day — and enrich your own — we’d love for you to apply and join our community of caring volunteers.

Quotes from our volunteers -

• Sonia, Telephone Befriender "It's so rewarding knowing that  a weekly phone call to someone can help reduce their feelings of loneliness and isolation for a small part of their day."
• Sacha, Telephone Befriender "One of the greatest gifts is giving my time to support and empower citizens with sight loss."
• Sharon, Telephone Befriender "It gives me great pleasure and satisfaction when I see service users gain confidence and self-esteem, as I believe the be-friending service is making a real difference to their lives".

As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities. 

Responsibilities: 

Reception Duties: 

1. Visitor Reception: 

• Greet visitors warmly at the front door or Reception desk. 

• Check if visitors have pre-booked and verify booking details. 

• Keep the Reception Desk attended at all times. 

1. Booking Management: 

• Obtain booking sheets from Graeme and update them throughout the day. 

• Set out and supervise the donation box. 

• Maintain a supply of hand sanitisers, leaflets, and other materials. 

• Re-stock leaflet holders in the Main Entrance lobby. 

1. Visitor Handling Procedures: People with a Booking: 

• Check the Lead Name off the booking list and confirm the number of visitors in the group. 

• Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code. 

• Ensure the donation process is completed. 

• Inform visitors of the location of toilets and answer any questions. 

• Ask visitors to wait in the Waiting Area until their Guide collects them. 

• Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide. 

People without a Booking: 

• Politely inform visitors that entry is by pre-booking online. 

• Check the booking list for vacant slots and inform visitors of available times and spaces. 

• Advise visitors to book and return at the specified time, noting they cannot wait inside AH. 

• Allow visitors to wait outside for potential "no-shows" if they wish. 

• Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details. 

• Seek assistance from Graeme or Mike if needed. 

1. Visitor Departure: 

• Thank visitors for coming and say goodbye. 

• Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre). 

Merchandising Duties: 

1. Merchandise Stall Management: 

• Set up and take down the HCAT Merchandise stall. 

• Retrieve and replace sale items from/to the cupboards under the model in Reception. 

• Run the merchandise stall, selling items to visitors. 

1. Cash Handling: 

• Manage the float, monetary takings, cashing up, and recording total takings at the end of the day. 

• Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day. 

1. Stock Monitoring: 

• Monitor stock levels and advise Jeff if stocks are running low. 

Qualifications: 

• Friendly and welcoming demeanor. 

• Strong communication and interpersonal skills. 

• Ability to manage bookings and handle donations accurately. 

• Experience in handling cash and managing merchandise sales. 

• Punctual, reliable, and able to adhere to procedures. 

• Commitment to providing a respectful and inclusive experience for all visitors. 

Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role. 

Benefits: 

• Be the welcoming face of Historic Croydon Airport. 

• Gain experience in visitor management and merchandising. 

• Contribute to the educational and cultural enrichment of the community. 

• Be part of a supportive and passionate team. 

Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.