Leadership and management trainer jobs in islington, greater london
About the role:
At Grace House, SHP’s specialist 11-bed hostel for women in Camden, you’ll step into a leadership role that offers real purpose and the chance to drive meaningful, lasting change. As Service Manager, you’ll be at the helm of a pioneering service that supports women experiencing multiple disadvantage; homelessness, domestic abuse, substance use, poor mental health and the ongoing impact of trauma and exploitation. You’ll guide and inspire a skilled, passionate team dedicated to a trauma-informed, gender-responsive approach that supports each woman to reclaim safety, rebuild trust and shape a life on her own terms.
This is a unique opportunity to lead a service known for its compassion, collaborative ethos and commitment to continuous learning. The day to day brings challenge and reward in equal measure: managing a multidisciplinary team that includes project workers, an ETE specialist and a dedicated health lead; shaping practice through the lens of our Psychologically Informed Environment framework; and fostering strong partnerships with services across mental health, substance use and violence against women and girls. Every interaction is rooted in empowerment and possibility, creating space for healing, hope and opportunity.
At SHP, you won’t just grow in your role, you’ll shape it. We offer a leadership journey grounded in reflective practice, robust supervision and access to development pathways that will support you to lead not just this service, but potentially others in the future. You’ll be part of a values-led organisation where your voice counts, your impact matters and your career can truly flourish. If you're ready to lead with purpose and make a difference that lasts, this is where your next chapter begins.
Please note: This role is open to female applicants only under Schedule 9, Paragraph 1 of the Equality Act 2010, as the service delivers trauma-informed support to women affected by Violence against Women and Girls (VAWG.) We are committed to equal opportunities and actively welcome applicants from all backgrounds.
About you:
- Leadership that inspires confidence, compassion, and accountability.
- A proven track record of working within a trauma-informed, PIE service — ideally with women or multiple disadvantage groups.
- Experience of leading and developing a team with a focus on quality, outcomes, and values-led delivery.
- A deep understanding of the challenges faced by women experiencing homelessness, and a commitment to feminist and anti-oppressive practice.
- Strong partnership skills and the ability to advocate for clients within complex systems.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 13th July at midnight
Interview date: Monday 21st and Tuesday 22nd July at SHP Head Office in Kings Cross
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
We are looking for an experienced, capable, calm, communicativeDirector of Operations to take responsibility for translating our vision, mission and values in to day-to-day operations.
About us
The Magpie Project is a fast-growing, Newham-based charity working to create a better world for mums with under fives who are at risk of homelessness, and subject to the hostile immigration environment. Our Vision is one of powerful mums building a world of equity, opportunity and kindness in which all our children thrive. We do this by providing mums and minis – together – with emotional and social support and the essentials they need at all stages of their journeys towards secure status, suitable homes and good health, we work through, trust, love, endurance, hope, and joy. We deliver services under one roof, where play is centred, information flows, and the whole person matters. We concentrate on building relationships of trust and community where each Magpie Mums’ and minis’ voice is heard.
Overview
Since our establishment in 2017 many funders, community members, professional partners – not to mention mums and minis - have bought in to our vision and seen our project grow to a staff team that hovers around the 15, and a turnover well above £500k. Our success means that we are now looking to recruit to a new and vital role of director of operations. This critical role will work alongside the CEO to make sure that our ideas and ambitions are matched by sure-footed implementation, safe structures, and workable policies.
You will ensure efficiency, compliance, clarity, reporting and calm in the running of our fast-moving, multi-faceted grassroots charity. You will be the unwavering back-stop behind the exciting innovation, and the busy front-line. Your organisational skills and operational expertise will create and maintain a structure which is safe, sustainable, efficient and transparent - while being agile enough to allow our volunteers and staff to pivot when necessary in order to meet the ever-evolving needs of our mums and minis.
This leadership role includes line management of project leads, staff and volunteer recruitment, reporting and budget management, HR responsibilities the development of policies and procedures, as well as occasionally deputising for the CEO
Key Responsibilities
- Strategic Leadership
- Work within the charity’s mission, vision and values, and strategic plan to ensure and oversee the smooth running of all day to day activities of the charity.
- Work to create, maintain and deepen our culturally competent, anti-racist, decolonised, psychologically-safe environment for all mums and minis, staff, volunteers and visitors.
- Ensure that – as a charity – we are always ambitious but operating within our means in remain fully accountable for every penny and hour that we spend.
- Centre Management
- Provide strategic oversight and support for project leads in their delivery of projects and programmes at the centre, ensuring alignment with charity objectives.
- Provide line-management support to Play, Resources, Kitchen, Finance and Fundraising leads.
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- Foster a collaborative environment in which shared decision making is embedded, where all staff members and volunteers feel valued and where projects are well-integrated into the charity’s overall operations.
- Staff & Volunteer Recruitment
- Lead on all recruitment to attract skilled staff and committed volunteers.
- Create, update, and implement onboarding, training, and retention strategies.
- Promote diversity and inclusion in hiring practices.
- Work to further enable our ‘community first’ recruitment policy.
- Work to create a ‘staff handbook’ and a ‘volunteer handbook’ to aid with onboarding and induction.
- HR Oversight
- Work with external HR support provider to oversee employment contracts, benefits, for all staff, and support and supervision for staff that you manage.
- Work with HR to review and create fair, compliant and benchmarked employment contracts for all staff.
- Oversee and record holiday, sick, maternity and bereavement leave in line with charity policies.
- Ensure compliance with all employment laws and best practice.
- Work with our Finance Director to ensure smooth running of payroll, SSP and other contractual arrangements that are compliant and transparent.
- Policies & Procedures
- Develop and implement policies to ensure clarity, fairness, compliance, consistency and efficiency.
- Regularly review and update policies in line with best practices and legal requirements to a timetable in agreement with the board of trustees.
- Keep abreast of governance regulations and report to the CEO and on Trustee Board on GDPR, financial, safeguarding, and risk assessment policies.
- Financial & Resource Management
- Oversee and assist the Finance manager in creating annual and multi-year budgets,monthly management accounts, financial planning, resource allocation, reporting to funders and trustees to ensure transparency and sustainability throughout the charity.
- Implementing strategies to delegate budget-holding to project leads, and to ensure operational efficiency at all times.
- Facilities & IT Management
o Ensure smooth operations across physical assets and digital infrastructure.
o Oversee health and safety compliance within the charity’s building and off-site delivery.
o Manage external providers of HR, Salesforce and H&S functions.
o Liaise with co-tenants and freeholder as well on all building matters.
- Board Liaison
o Prepare for, attend and play a leadership role in quarterly Finance and Risk meetings as well as attending termly Board meetings
o Prepare Board meeting papers on operational and financial matters
o Oversee, maintain and ensure adherence to a schedule of delegated authority across the organisation
Skills & Qualifications
- Proven leadership experience in charity operations, non-profit management, early years setting, or a related field.
- Management qualification a bonus but not essential.
- Strong HR expertise, including staff recruitment, salary benchmarking, and compliance.
- Experience in line management of project leads, with a track record of strategic oversight and performance development.
- Ability to develop and implement policies and operational procedures effectively.
- Strong financial acumen, including budgeting, management accounts, and resource allocation.
- Knowledge of Microsoft Teams, Xero accounting software, Payroll protocols, Salesforce or other CRM systems.
Person Specification
- We are looking for a leader with a proven track record as Director of Operations, COO or Operations Manager in a similar sized organisation. .
- In this role, you will be able to gain the trust of the team by balancing kindness, care and compassion with competence and decisiveness gained from your years of prior experience in similar work. Above all, you will bring integrity and commitment to this role, in service of the mums and minis who make up our community.
- You will be confident in taking the lead on all your works streams while remaining in constant – daily, even hourly - communication and collaboration with staff, CEO, Finance, and Fundraising leads.
- You will unflinchingly interrogate our systems, policies and practices, while be extremely gentle with our people – creating psychological safety not only for all of our mums and minis, but also our staff and volunteers.
- Your attitude will be pragmatic and ‘can do’ as you carve a realistic path between confidence and caution when planning projects and delivery.
- You will understand that structure creates safety, but too much could be stifling – you will be emotionally and socially aware enough to walk this line.
- You will have experience of in line-managing project leads, with a track record of strategic oversight and performance development
- You will be able to develop and implement policies and operational procedures and report on them to the board
Reporting Structure
Reports directly to the CEO, and - on occasion - the board of Trustees, working closely with Finance and Fundraising leads, Project managers, and external HR and H&S provider.
Application process
Please send us your CV with a three-minute or less video explaining to us:
1. What makes you our perfect director of operations
2. What you would look to put in place do in your first 100 days
3. What your favourite colleague would say about you
You will not be judged on your production values – a talking head to camera on a shakey phone is fine.
Closing date for applications Wednesday 2nd July 2025
Please be available for interview week commencing July 7th.
Applicants will be asked to two interviews, one with a practical skills test, and then invited to spend a paid day at the project as part of the appointment process.
We believe all children have the right to a secure, safe place to play, healthy food, engaged, informed parents, and access to support



The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Deputy Head of Care (Registered Manager) to join our Nursing and Care Team. This role will require the successful candidate to lead and manage the delivery of high-quality care and support services in compliance with Care Quality Commission (CQC) and Office for Standards in Education, Children’s Services and Skills (Ofsted) regulations. This role is essential in ensuring that the organisation meets its statutory obligations and maintains a culture of continuous improvement and excellence in care.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
The Deputy Head of Care (Registered Manager) will work collaboratively within the Nursing Directorate, reporting directly to the Head of Care, to develop and implement strategies that enhance service delivery while safeguarding the welfare of children and young people. The post holder will be responsible for fostering a positive environment that promotes the emotional and physical well-being of all service users, ensuring that their needs are at the forefront of service provision.
You will be responsible and accountable for leading the organisation in the implementation, and ongoing monitoring of the National Minimum Standards for Children’s Homes and Care Quality Commission standards. Ensuring that children and families are involved in the evaluation and development of changes to service provision.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Age UK is hiring! We're looking for a Partnerships Manager- Trusts to generate income from charitable trusts and foundations to support the work of Age UK. You will develop creative, compelling funding propositions, engage with high value prospects and stakeholders, and produce regular reports for funders. This fantastic opportunity would best suit an individual with successful and proven experience in achieving income targets in a high value trust fundraising role.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK internal grade 5L
Last date for applications Wednesday, 2nd July 2025.
Shortlisted candidates will be invited to an interview via MS Teams on Friday 11th July 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Successful and proven experience in achieving income targets in a high value Trust fundraising role. A, I
- Demonstrable track record in soliciting and personally asking for major gifts, alone or with high value volunteers and board members. A, I
- Demonstrable experience in appropriate methods of cultivating relationships with Trusts and Foundations. I
Skills and Knowledge
- Strong understanding of principles of charitable Trust and Foundations and good knowledge of the current funding landscape. I
- Excellent analytic, communication, interpersonal, and presentation skills. I, T
- Excellent proposal and copy-writing skills and the ability to write compelling funding propositions and reports for funders. T
- Strong influencing skills to ensure effective outcomes from internal and external communications. A, I
- Planning and organisation skills. A, I
- Demonstrable attention to detail. I, T
- Budget management skills - setting and monitoring of phased income and expenditure. A, I
- Proficient in MS Office and demonstrable ability to use CRM databases. I
Personal attributes
- Empathy and understanding for the issues faced by older people is essential. A, I
- Team player. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
- Do you take pride in making sure everything runs like clockwork behind the scenes?
- Are you someone who spots risks before they become problems—and solves them with ease?
- Do you want to use your skills to support a remote-first charity with a powerful educational mission?
Then this could be the role for you.
Learning on Screen is looking for a dependable and skilled Head of Finance & Operations to take ownership of the systems and processes that keep our remote-first charity working effectively.
You will oversee our outsourced providers in finance, HR, and IT, ensure compliance with legal and regulatory standards, and support the CEO with governance and day-to-day operations. This role is ideal for someone who enjoys variety, problem-solving, and being the go-to person for getting things done.
What you will be doing
- Overseeing financial processes including budgeting, reporting, payroll, and audit coordination
- Managing contracts, procurement, and relationships with outsourced providers
- Ensuring compliance with charity, company, and employment law
- Acting as Company Secretary and support governance processes
- Coordinating people operations such as onboarding, benefits, staff surveys and away days
- Maintaining business continuity plans and IT risk management
- Keeping our internal systems efficient, secure, and fit for purpose
What we are looking for
- Solid experience in business operations, ideally in a charity or small organisation
- Confidence working across financial planning, risk management, and compliance
- Strong organisational and problem-solving skills
- Excellent communication and interpersonal abilities
- A calm, solutions-focused approach and a can-do attitude
This is a brilliant opportunity to make a tangible difference by ensuring our people and processes are well-supported—so we can focus on transforming education through the power of the moving image.
About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.
We are on a mission to empower post-16 education worldwide.



The client requests no contact from agencies or media sales.
Welcome to Retail with a difference
What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does.
We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care.
As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.
About the role:
You will lead and support shop teams made up of paid and voluntary staff across your designated area. You will take full accountability for the profit of a mixed portfolio of shops; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with other Hospice colleagues in the day to day running of the business and contribute to all future development.
This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops so you will travel daily between your shops.
You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.
About You:
This position will suit an experienced Area Manager with a background in charity; however, we welcome applications form professionals with a solid background and transferable skills from the retail industry.
With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.
You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.
As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
- Training support and development opportunities
- Employee Assistance Programme – promoting staff wellbeing
- Access to blue light card discount
- Access to Pension Scheme
If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!
Discover a career where retail means more. The difference is You.
About us:
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Advice Services Manager
Responsible to: Operations Manager
Hours: 35 hours per week
Salary: £36,000 - £42,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Services Manager.
The Advice Services Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of welfare and housing advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that casework and projects are delivered on time.
In 2025, BIAS is expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Services Manager will work closely with the Operations Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff and partner organisations.
- Creating a positive working environment in which equity and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services in both Brent and Haringey boroughs, and contributing to further expansion.
- Maintaining a small personal caseload (approximately one to two days’ work per week).
- Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
These are the basic duties required of the Advice Services Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices in Willesden and Haringey[1] but there may be some options for flexible working (i.e. one or two days per week).
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (detailed in the PDF job description), with supporting examples.
The deadline for applications is 6th July 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to establish a permanent office in Haringey later in 2025.
The client requests no contact from agencies or media sales.
Location: North London base
About Us
For over 40 years, CB Plus (formally CommUNITY Barnet) has been at the heart of communities, supporting residents, businesses and voluntary organisations across multiple boroughs. As an award-winning charity, we're driven by our vision of building an inclusive society where everyone can reach their full potential.
Now we're looking for an exceptional leader to take us into our next exciting chapter.
The Opportunity
We're seeking a dynamic Chief Executive who will build on our proud history and strong foundations while driving innovation and growth. You'll lead our talented team and work closely with our committed Board of Trustees to deliver transformational change across communities.
What you will bring
Essential Experience
- Proven leadership: Successfully led a high-quality service organisation through periods of change and growth
- Sector knowledge: Broad understanding of the voluntary and community sector landscape, including current challenges and opportunities
- Collaborative expertise: Experience of working effectively with professional teams and within rigorous governance structures, including Boards of Trustees
Personal qualities we are looking for
- Strong leadership: Visionary thinking with the ability to inspire teams around a shared purpose, coupled with excellent operational management ability
- Exceptional communicator: Outstanding advocacy skills to engage with funders, partners, and stakeholders at all levels
- Values-driven: Unwavering commitment to voluntary sector principles and the highest standards of integrity
What We Offer
- The opportunity to make a real difference to communities across London
- A supportive and highly experienced, diverse Board of Trustees
- A dedicated professional team passionate about our mission
Benefits:
- Generous annual leave entitlement - 28 days annual leave PLUS bank holidays (pro-rata for part-time staff)
- Flexible and hybrid working (dependent on role) to ensure you enjoy a good work-life balance.
- Enhanced Sick Pay
- Pension scheme – 5% employee contribution, 3% employer contribution
- 24/7 Employee Assistance Programme
Ready to Lead Change?
If you're an inspiring leader ready to contribute to shaping the future of community services, we want to hear from you.
Closing date: Applications should be submitted by Friday 4th July.
Interview dates: To be finalised, but aiming for mid-July.
All applications will be handled with strictest confidence,
Promoting a Diverse and Inclusive Workplace
At CB Plus, we promote a diverse and inclusive workplace where we can all be ourselves. Everyone is treated fairly, individual differences are celebrated, and all employees are valued and respected. We actively encourage applications from disabled applicants, including those with mental health conditions, people from Global Majority and minoritised communities, and those with protected characteristics under the Equality Act 2010.
We guarantee an interview to disabled candidates who meet the minimum criteria as outlined in the Disability Confident Scheme. However, in the event of a high number of applicants, it may not be possible to interview all candidates who meet these criteria, and we reserve the right to limit interviews to a manageable number.
We also have experience supporting Access to Work applications to ensure that employees who need adjustments have the support they need to feel confident and do their best in their roles.
If you need adjustments at any stage of the recruitment process, please let us know and we will be happy to assist you.
The client requests no contact from agencies or media sales.
Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.
Our Data Operations Managers sit within Product and Systems Management team.
Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.
This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.
This role is responsible for:
- Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
- Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
- Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
- Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
- Maintenance of legacy systems and processes where necessary
For this role we’re looking for:
- SQL (SSIS, SSRS) knowledge
- Knowledge of Dynamics CRM 365 and associated technology
- Working knowledge of KingswaySoft
- Knowledge of deduplication techniques
- Proven data management skills and experience
Closing date for applications: 9:00am on Monday 14 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
At Target Ovarian Cancer, philanthropy is absolutely central to achieving our mission to double survival from ovarian cancer, delivering around a third of our income. With strategic support from our senior leadership team, CEO and Board, this role is an opportunity to make your mark in a varied and rewarding job.
As our new Philanthropy & Partnerships Manager you will account manage a portfolio of major donors, trusts & foundations and corporates, including warm donors and new prospects. We’ve laid strong foundations, with a compelling case for support, clear propositions, a core group of committed donors and a refreshed prospect pipeline. Now we are looking for an ambitious and results-driven fundraiser to build relationships with these funders to deliver sustainable income over the long-term.
To be successful in this role, you will enjoy working with a range of funders, from major donors to traditional foundations to brand-led corporate partners. No two days will be the same, and you will thrive on pace and finding new opportunities. You’ll enjoy real autonomy and the chance to build relationships directly with high-value supporters, making a tangible impact in a collaborative and encouraging environment. Our networks are currently underdeveloped, which means there’s a meaningful opportunity to make your mark - developing new relationships and delivering significant results.
What we’re looking for:
- A motivated, ambitious and results-driven fundraiser who is confident building high level relationships.
- A strong communicator, able to develop and deliver compelling comms in writing and verbally.
- A capable project manager with strong attention to detail, who can deliver work proactively and collaboratively.
At Target Ovarian Cancer, we’re a values-led, insight-driven organisation with a progressive, empowering culture and an experienced leadership team that champions agility and innovation. We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. We are also investing in our future. Join us and together we'll fight for a world where everyone with ovarian cancer lives.
This is a permanent, full time role. We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required.
Please submit your application by midnight on Thursday 10th July. The provision date for first interviews is Thursday 19th and these will be carried out on Teams.
We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us.
Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.
The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Head of Retail and FOOD Services
Department: Directorate of Development and External Affairs
Salary: Starting at £47,264, rising to £54,728 FTE per annum + £480 home-based allowance FTE per annum
Location: Homebased with weekly national travel
Hours: 37 hours per week (full-time)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to join our team as the Head of Retail and FOOD Services. This is a unique opportunity to lead and innovate in a role that combines strategic leadership, operational excellence, and community impact.
Main Responsibilities:
- Develop and implement a multi-channel retail and food services strategy, including business planning, risk assessment, and performance management to increase net profit and service impact.
- Lead on budgeting, financial forecasting, and P&L management. Identify and develop new income-generating opportunities, including grants and tenders.
- Provide strategic leadership to geographically dispersed teams, ensuring effective recruitment, support and training of staff and volunteers.
Main Requirements
- Educated to degree level or above in a relevant sector.
- Demonstrable senior retail management knowledge and experience in managing complex projects, leading teams, and delivering measurable outcomes.
- Proven track record in income growth, financial planning, and managing budgets.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Apply via the Family Action Careers Hub linked to this advert
• Closing Date: 7th July at 23:59
Interviews are scheduled to take place from 16th-22nd July 2025.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
The Federation of Royal College of Physicians of the UK has an exciting opportunity for the role of Question Bank Manager.
Are you a strategic thinker with a passion for medical education? Do you have Management Experience leading a small team? If so, this could be the role for you!
The Federation of Royal Colleges of Physicians of the UK is looking for a dynamic Exam Manager (internally known as Question Bank Manager) to lead a team dedicated to maintaining the high standards of MRCP(UK) examination material.
The postholder will work closely with a team of expert editors, setting priorities, ensuring consistent processes are followed and facilitating smooth collaboration. Direct editorial skills are not essential, but experience managing workflows, organisational skills and leadership is key.
Key Responsibilities within this role include:
- Managing a small team of editors in ensuring the high standards of MRCP(UK) examination material are maintained
- Responsibility for organising editing, developing the team’s processes
- Maintaining the bank
- Working closely with volunteer clinicians.
Our ideal candidate will have:
- Proven experience in team management and development
- Strong ability to organise workloads effectively and meet deadlines
- A track record of successfully managing change
- Outstanding verbal and written communication skills
- Education and E-Learning Experience in a similar role (e.g., in an education or e-learning environment) would be advantageous
About the Federation
The Federation of the Royal Colleges of Physicians of the United Kingdom is a partnership, based on a Memorandum of Understanding, between the three Royal Colleges of Physicians of London, Edinburgh, and Glasgow by which the colleges deliver their responsibilities in the three fields of Training, Assessment, and Continuing Professional Development.
Policy and strategy with regard to the functions of the Federation are determined by the three colleges, via the Board of the Federation, and the Federation is responsible and accountable to the Board of the Federation, and thereby to the three colleges, for its functions.
The Federation discharges its role in internal medicine and specialist medical training through the Joint Royal Colleges of Physicians Training Board (JRCPTB), and its role in Continuing Professional Development (CPD) through its CPD department.
The Federation discharges its role in assessment and examinations through the assessment department. This includes the MRCP(UK) Diploma and the 11 Specialty Certificate Examinations (SCEs).
Closing date: 13 July 2025
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
WLIC is seeking to appoint an inspiring, highly motivated, and enthusiastic Head of Education, with a clear and compelling vision to enable every future student from our brand new education faculty, Islamic supplementary school and adult education programmes, to fulfil their potential. The Centre has recently undergone a £9.5million redevelopment which includes a dedicated floor with multiple classroom, staff and modern library facilities. The ideal candidate will have the energy and ability to lead and motivate others and will hold a deep belief in the vital role of Islamic and curricular education in young people’s lives, within a caring, respectful and co-operative environment.
This is an excellent opportunity to build on WLIC’s educational service record and to provide a stimulating and enjoyable education for students of all ages. The Head of Education will work with us to create and maintain a positive learning environment through effective school and course management, staff recruitment, financial administration, risk assessment, regulatory compliance, curriculum implementation, policy enforcement, and exemplary leadership.
The client requests no contact from agencies or media sales.
Position: People & Community Manager
Reports to: Executive Director
Collaborates with: Centre Operations Manager & Spiritual Programme Coordinator
Location: Jamyang Buddhist Centre, London, with the option for some remote working.
Preferred Start Date: Early September 2025
Salary: £28,000 - £32,000 (depending on experience)
Hours: 35 hours per week, with occasional evening and weekend work (TOIL provided).
Application Deadline: July 16
Purpose
As People & Community Manager you nurture Jamyang’s values-aligned culture and strengthens its sense of community, both internally and externally. This role bridges HR admin, onboarding, volunteer coordination, and community engagement - ensuring staff and community members alike feel welcome, heard, and supported. You also help embed our collective commitment to a liveable future - ensuring that care for the environment is reflected in how we work, communicate, and come together as a community.
Key Responsibilities
1. HR Administration & Onboarding
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Oversee day-to-day HR administration, liaising with Jamyang’s external HR consultancy for specialist support.
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Coordinate onboarding processes, ensuring a warm, inclusive welcome aligned with Jamyang’s values.
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Support managers with HR processes such as probation reviews and leave tracking.
2. Volunteer Programme Coordination
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Coordinate recruitment, onboarding, and ongoing support of volunteers, ensuring rewarding and meaningful experiences.
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Develop volunteer role descriptions, training resources, and appreciation initiatives.
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Liaise with the Centre Operations Manager and Education Department to align volunteer support with operational needs.
3. Community Engagement & Events
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Organise community consultations, listening circles, and social events to foster connection and belonging.
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Act as a point of contact for community members seeking engagement opportunities.
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Support communications that build a vibrant and inclusive Jamyang community.
4. Culture Stewardship & Equity, Diversity, and Inclusion (EDI)
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Develop and implement initiatives that embed Jamyang’s values—care, interconnectedness, warmheartedness—into daily work life.
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Champion EDI by:
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Supporting the implementation of Jamyang’s EDI strategy in collaboration with the Executive Director and the Education department.
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Organising awareness-raising activities such as training, book clubs, community discussions, and inclusive programming.
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Advising on inclusive language and practices in external communications (in collaboration with the Comms Manager).
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Monitor and report on EDI progress, sharing insights and recommended actions with the leadership team.
Is This You?
The successful candidate is a warm-hearted, values-driven communicator who thrives on building bridges between people and communities. They bring a thoughtful, grounded approach to fostering inclusion, supporting volunteers, and embedding EDI into all aspects of Jamyang’s culture.
What You’ll Bring to the Team
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3–5 years’ experience in HR administration, volunteer coordination, or community engagement, and are confident working with people across a wide range of backgrounds.
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Community Organiser: You have hands-on experience coordinating volunteers, running onboarding processes, and bringing people together through events or community consultations.
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Organised Operator: You’re comfortable juggling multiple priorities, with strong time management, planning skills, and a methodical approach to getting things done.
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Trust Builder: You foster connection through clear, compassionate communication and an openness that helps others feel seen and included.
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Tech-Savvy Organiser: You’re comfortable using tools like BreatheHR, Asana, Microsoft Office, and event platforms to keep things running smoothly.
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Inclusive Ethos: You understand EDI and safeguarding principles, and actively foster a safe, welcoming environment for all.
Compensation and Benefits
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£28,000–£32,000 per year, depending on experience
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35-hour workweek (below market average), supporting a healthy work-life balance
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33 days’ paid holiday (including bank holidays), above the UK statutory minimum
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Opportunities for professional development and training
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A warm, values-driven work environment at the heart of Jamyang Buddhist Centre
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Healthy, home-cooked vegan lunches provided on working days
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Free access to our full programme of teachings and events (unless otherwise indicated)
We warmly welcome applications from people of all backgrounds and lived experiences. We’re committed to building an inclusive team that reflects the diversity of the communities we serve.
Jamyang London Buddhist Centre is a peaceful charity offering Buddhist education, community and a sense of calm in the city.




The client requests no contact from agencies or media sales.