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Top job
MS Trust, Letchworth Garden City (Hybrid)
£35,218 per year
Keen to help people find the information and support they need to live with a challenging heath condition? Join our Helpline Team
Posted 1 week ago
Top job
Closing in 6 days
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£5,600 per year
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University of Oxford - Development and Alumni Engagement, Oxford, Oxfordshire (Hybrid)
£55,636 - £64,228 per annum with possible extension to £70,029 (includes an Oxford University weighting of £1,500 per year (pro rata))
Inviting applications for an exciting new role to lead fundraising for its School of Geography and the Environment
Posted 6 days ago
Closing in 7 days
Abianda, Islington (Hybrid)
£45,000 per year
Are you a visionary and collaborative leader who can drive growth and income for a unique and thriving charity working with young women?
Posted 4 days ago
Closing in 4 days
Befriending Networks, Remote
£12,973 per year for 16 hours/week. FTE salary is £28,378 per year based on 35 hours/week.
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£56,000 - £60,000 per year
CEO – Peacemakers (National Independent Charity in Formation)
Posted 1 week ago
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Battersea Dogs & Cats Home, Battersea (Hybrid)
£33,382 per year
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Page 7 of 24
Letchworth Garden City, Hertfordshire (Hybrid)
£35,218 per year
Part-time (21 hours)
Contract (15 months)
Job description

Senior Enquiry Service Officer

Salary: £21,131 pro rata; (FTE £35,218)

Letchworth Garden City/ home working (hybrid)

Part time (21 hours a week)

15 months fixed term (Maternity cover)

Flexible working considered

Are you a warm and professional person keen to support people dealing with complex health issues? Do you have some experience with MS or other long-term conditions? We have the perfect role for you!

Join our friendly team
We are looking for someone with strong customer service skills, who will be responsible, professional and kind. Ideally you will have some experience in helpline delivery or customer service but for the right person, flexibility and a willingness to learn are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.


Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
You will be providing information and signposting to people who contact the MS Trust Helpline by phone, email and social media. You will need to maintain an up-to-date knowledge of MS and will receive training and resources to help you. You’ll need to complete enquiry records to a high level of accuracy and treat personal and sensitive data securely, in line with our GDPR and Data Protection policies.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering Day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: Midnight, 3rd October.

First Interviews: 8th October

Posted by
MS Trust View profile Organisation type Registered Charity Company size 21 - 50

To provide trusted information. Secure the future of MS specialist services in the UK. Improve the understanding of the needs of people living with MS

Posted on: 11 September 2025
Closing date: 04 October 2025 at 00:00
Tags: Advice / Information, Customer support, Delivery, Health / Medical, Helpline

The client requests no contact from agencies or media sales.