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Top job
Ataxia UK, Highgate (Hybrid)
£29,000 per year
Help people feel heard, supported and empowered. Join Ataxia UK and be a vital source of support for those affected by ataxia.
Posted today Apply Now
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£35,000 - £45,000 Performance and Loyalty Bonus + Pension Scheme (LGPS) + Harris Wellbeing Cash Plan + Additional Harris Benefits
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Look Ahead Care Support and Housing, Slough (On-site)
Up to £26208 per annum + Benefits include 25 days Annual Leave, etc
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Look Ahead Care Support and Housing, Bracknell (On-site)
Up to £24000 per annum + Benefits include 25 days Annual Leave, etc
Posted 2 days ago
The British Psychological Society, Multiple Locations (Hybrid)
£32,000 (plus £3,500 LWA if living within M25)
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Look Ahead Care Support and Housing, Kensington and Chelsea (On-site)
Up to £28808 per annum
Posted 2 days ago
NEON, London (Hybrid)
£40,389 per year
The purpose of this role is to support NEON achieving its mission by ensuring the smooth running of NEON’s finance systems and processes.
Posted 3 days ago
Closing in 4 days
LMK - Let Me Know, London (On-site)
£150 - £200 per hour
LMK Leaders are passionate and organised educators who run community workshops, aimed at young people aged between 11 and 24.
Posted 1 week ago
Page 12 of 42
Highgate, Greater London (Hybrid)
£29,000 per year
Part-time (14 hours per week)
Permanent

Using Anonymous Recruitment

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Job description

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation. 

About the Role    

We are looking for a Helpline Officer to join our small and supportive Services Team. This role is central to delivering high-quality information and advice via our Helpline, and to supporting and working alongside our trained Helpline Volunteers. 

The Helpline is a trusted source of support for people affected by ataxia, offering clear, accessible information on a wide range of issues including welfare benefits, accessing grants, and access to health and social care. The role also contributes to the wider development of our Helpline and Advocacy services, helping ensure those who need more in-depth support are connected to the right resources. 

This is a part-time role, working 14 hours per week to help deliver our Helpline service. The Helpline currently operates Monday to Thursday from 10:30am to 2:30pm, with plans to extend these hours in the future. 

About you  

You have experience providing advice and information, and you're confident talking to people who may be dealing with difficult situations. You’re comfortable working on your own and as part of a small team. Experience with helplines, volunteers, or long-term health conditions would be an advantage.

Benefits of working for us.  

  • 25 days annual leave pro rata (rising to 30 with a length of service) 

  • Extra holiday day for your birthday 

  • Access to a free Employee Assistance Programme & Employee Hotline 

  • Flexible hybrid working 

  • Pension scheme 

  • Enhanced maternity and co-parental leave 

  • Cycle to work scheme 

  • Training and development opportunities 

  • Accredited Living Wage Employer 

Application resources
Posted by
Ataxia UK View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 14 May 2025
Closing date: 12 June 2025 at 15:11
Tags: Helpline

The client requests no contact from agencies or media sales.