Learning volunteers volunteer roles in egham, england

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Role Summary

Education Outreach Volunteers support the Reptile Centre by assisting with community education sessions, school visits, events, and public engagement activities. Volunteers help promote reptile welfare, conservation awareness, and responsible pet ownership. This role is ideal for people who enjoy working with the public, have an interest in animals, and want to make a positive impact in the community.

Key Responsibilities

Support Educational Sessions

• Assist staff during school visits, workshops, and community outreach events.

• Help set up and pack away educational materials, displays, and activity stations.

• Support the delivery of interactive demonstrations (with or without live animals, depending on training).

• Engage with visitors, answer basic questions, and help create a welcoming learning environment.

Animal Handling (Optional Based on Training)

• Handle reptiles safely during sessions once trained and approved by senior staff.

• Support welfare checks and ensure animals are comfortable during events.

• Help maintain safe handling practices with the public.

Community Engagement

• Represent the Reptile Centre positively at fairs, open days, fundraising events, and exhibitions.

• Share information about the centre’s conservation work, rescue stories, and how people can get involved.

• Encourage visitors to support fundraising campaigns and ongoing community initiatives.

Event Support

• Assist with coordinating groups during onsite and offsite sessions.

• Help manage queues, guide groups, and provide general visitor support.

• Prepare craft materials, activity sheets, or demonstration equipment.

Practical Support

• Help maintain the cleanliness and organisation of education and outreach equipment.

• Support the preparation of educational resources and displays.

• Assist with basic administrative tasks such as feedback collection or session records.

Skills & Qualities Needed

Essential

• Friendly, reliable, and comfortable speaking with the public.

• Enthusiastic about reptiles, wildlife, conservation, or animal education.

• Willingness to learn and follow safety and welfare guidelines.

• Good teamwork skills and a positive, helpful attitude.

Desirable

• Experience working with animals, children, or in an educational setting.

• Confidence handling reptiles (training will be provided).

• Knowledge of reptile care, conservation, or science communication.

What We Provide

• Full training in reptile handling, welfare, and safe educational practice.

• Safeguarding and health & safety guidance.

• Support from staff and fellow volunteers.

• Opportunities to develop skills in public speaking, education, and animal care.

• Experience that can support future employment or studies in animal care, conservation, or education.

Time Commitment

• Flexible volunteer shifts available (weekdays, weekends, or event-based).

• Volunteers can offer as much or as little time as they are comfortably able to.

• Outreach events may require occasional travel with staff.

Additional Requirements

• Minimum age (centre-specific, often 16+ or 18+).

• Willingness to undergo basic training and follow centre policies.

• Some roles may require a DBS check (depending on involvement with children).

Benefits of Volunteering

• Make a meaningful contribution to reptile welfare and conservation education.

• Gain confidence and skills in presenting and public engagement.

• Work closely with a variety of reptiles and learn from experienced handlers.

• Join a supportive team and become part of the centre’s community.

• Opportunities to assist in fundraising that supports vital veterinary and rescue work.

We are looking for a male mentor volunteer to provide guidance, support, and inspiration to young boys in our Brent Domestic Abuse Service. You will act as a positive role model by offering a listening ear for challenges, helping build social connections, and developing life skills like self-esteem, respecting others, and decision-making. This role requires empathy, reliability, and a commitment to a positive, non-judgmental approach. If you would like to make a difference, get in touch!

Hestia provides holistic, one-to-one support in our refuges and the community. Our refuge services are for women and children, offering a safe place to stay and vital emotional and practical support.

Outside of our refuges, most of our support services are accessible by anyone who has experienced domestic abuse, including men.

In the last year, 3,855 women and children were supported by Hestia to recover from domestic abuse.

Anyone can experience domestic abuse, at any point in their life, regardless of their background, age, gender, ethnicity or sexual orientation. However, it is a gendered crime, with women being three times more likely to be victims.

We help people understand what domestic abuse is and develop the knowledge, skills and tools they need to protect themselves, stay safe and leave a relationship, if and when they’re ready to do so.

What you will be doing

• Build a trusting relationship with a young boy by being a supportive, compassionate, and empathetic friend and role model
• Help the young person identify and work toward personal and academic goals
• Provide guidance and support on challenges the young boy faces, helping them consider various options and make positive life choices
• Support the young person in developing positive life skills and problem-solving abilities
• Assist in making social connections within the local community or through other positive activities and groups

The skills you need

• Ability to listen effectively and non-judgmentally
• A genuine desire to support young people and an ability to understand their needs and concerns
• Willingness to serve as a positive example and share experiences, if appropriate
• A commitment to working with the young person over a sustained period to foster growth and positive change

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

RSPCA South London

Our charity shop in the heart of SW17 7TW is looking for a friendly volunteer to join our team and help make our shop a huge success. Make new friends, have fun, and help us help more animals!

As a volunteer Charity Shop Assistant, you would join a small team working with the shop manager and 1-2 other volunteers to help make it a success and raise vital funds for animal welfare.

About Our Charity Shop

The shop plays an essential role in raising the profile of the RSPCA in our local community and funds for our branch so that we can continue our vital animal welfare work. Our shops sell a mixture of donated items, including clothes, books, bric-a-brac and collectables, and a selection of new items. We have positions available on the shop floor and in our stock room or you could volunteer to do a mixture of both.

Volunteer Charity Shop Assistant responsibilities

• Helping customers in the shop find what they need.
• Accepting donations of items and money from the public.
• Processing sales through the till and card machine, including Gift Aid.
• Sorting through donated items to determine what we can sell.
• Preparing donated items for sale by steaming and hanging and items.
• Merchandising stock on the shop floor.
• Creating attractive shop window displays.

What we are looking for in a volunteer Charity Shop Assistant

• Friendly volunteers who are confident talking to people.
• Retail experience would be ideal but is not necessary as full training will be given.
• We are ideally aiming for someone who is flexible and can offer an ongoing commitment.
• Good communication and numeracy skills.
• You will need to be aged 16 or over.

What we can offer you as a volunteer Charity Shop Assistant

• A way to meet new people and make new friends in your local area.
• A place where you will learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.
• An excellent induction and training programme relevant to your role.
• The opportunity to make a huge difference to the welfare of animals.
• Reimbursement for any reasonable travel expenses you may incur whilst volunteering with us.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the South London Branch

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Job description

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Clapham Books store is looking for a dedicated Book Volunteer to assist us on Tuesday, Wednesday, Saturday and Sunday.

By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting book donations
• Pricing books
• Assisting with the placement of books on shelves
• Identifying valuable and collectable books
• Creating engaging book displays
• Greeting and assisting customers
• Till operations

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for books (and perhaps belongs to a book club)
• Is friendly, approachable, and enthusiastic
• Previous experience working with books is a plus, but not essential
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 09:30 to 17:30, and we're looking for someone who can volunteer for a minimum of 4 hours a day, either in the Morning or Afternoon, on Tuesday, Wednesday, Saturday and Sunday.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Are you a dog lover? Do you have the time to help raise a life-changing puppy? Would you like to make a difference to someone's life? If you've answered yes to these questions, then this role could be perfect for you! 

As a Puppy Raiser, you'll provide a 6-8 week-old puppy with the vital foundation for its future role as a guide dog. You'll be looking after a puppy for 12-16 months and will guide him or her through training, socialisation, the introduction of new environments and experiences while providing a loving home.

There might be the odd chewed slipper along the way, but nothing beats the rewarding feeling of loving and raising a puppy who will go on to make an enormous difference to someone living with sight loss.

What you'll be doing:

• Engaging with our world-class training programme to prepare your puppy for the next stages of becoming a guide dog.
• Providing care and support for your puppy at home e.g., loving, grooming and feeding him or her. 
• Socialising your puppy and introducing him or her to a variety of environments to increase confidence – this can be as simple as taking your puppy with you to the shops, office or park as you go about your everyday life.
• Teaching your puppy to be comfortable alone - gradually building up from a few minutes to a maximum of four hours.
• Taking your puppy to monthly puppy classes, and interacting with other puppy raisers in your community whilst refreshing your training and sharing tips.
• Meeting with your volunteer manager as frequently as needed to discuss any changes or issues with your puppy.
• Completing short questionnaires about your puppy’s development.

You'll ideally have:

• A loving home with enough time to invest in raising a puppy and attending to their needs (e.g. toilet training). If you work from home or have hobbies, you'll need to be available to give the puppy regular attention alongside these.
• Someone at home who is physically able to handle large breed dogs (around 25-40kg).
• Access to a car, so that you can get your puppy used to travelling.
• The agreement of your landlord to have a dog in the property if you rent your home. 
• A safe secure area outside for your puppy to go to the toilet.

What you'll get:

• The satisfaction of knowing you're supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of watching a mischievous puppy learn new training techniques to help them develop into a guide dog.
• The opportunity to participate in our bespoke world-class training programme – this can help you train your own dogs or advance a future career in dog handling.
• The opportunity to have a loveable, canine companion, proven to reduce feelings of stress and improve fitness – you’ll be out walking rain or shine!
• The chance to be part of the inspirational Guide Dogs community, meeting like-minded people and interacting with a community of puppy raisers in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

s a volunteer you'll have access to our world-class training programme, to implement with your puppy in training, a great bonus for any dog owner! This is delivered in an interactive and engaging manner, using a mixture of different learning techniques virtually e.g., videos, documents and e-learning modules. Examples of the modules you'll have access to include:

• Food manners
• Greeting new visitors
• Being home alone
• Settling in new environments

You'll receive plenty of support from your volunteer manager who will help you work through these training modules with your puppy. We also offer puppy classes for puppy raisers in the local area to get together, share stories and provide refreshers on training techniques. 

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, food costs for the puppy and other materials needed for the puppy’s training. We will also pay an optional allowance of up to £100 a year to offset additional costs, and we have working agreements with certain bus and train operating companies, letting you take your puppy on short training journeys free of charge.

Minimum age of applicant: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities. 

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Home-Start Croydon is a charity dedicated to helping parents give their children the best possible start in life.

 As a volunteer, you will help run a warm and welcoming peer-to-peer stay and play group for families with children aged 0–5. You will engage with parents, share information about local services, and take part in play activities that encourage children to learn and explore.

 Your support will help strengthen community bonds, promote inclusion, and reduce isolation—creating a safe, supportive space where families and children can flourish and thrive.

Role title: Stay & Play Group Volunteer

Hours: 3 hours per week, term-time only

Key activities

v Setting up the group room and tidying up afterwards

v Chatting with parents and making them feel welcome

v Making refreshments for adults/healthy snacks for children

v  Encouraging children to play and explore

v  Participating with the families in the activities organised for the day

v Inspiring parents to build friendships and support networks amongst themselves

v  Providing information on childcare options / signposting to local services for families (training provided)

v  Being attentive, observant, able to read situations and respond with care

v  Building a good knowledge of your own community and links with local families

v Collaborating and coordinating with fellow volunteers to ensure sessions run smoothly

v Recording and documenting basic but essential information needed for funding purposes

v Attending training

v  Regularly meeting with the Parent Champion Coordinator and other volunteers to share good practice

Skills and Experience

v  Have experience of being a parent or carer

v  Have a positive experience of using formal childcare and local family services

v  Having an understanding of professional and personal boundaries

v  Being warm, jovial and welcoming with the families and colleagues

v  Have a non-judgemental attitude, able to communicate and listen with kindness and understanding

v  Have the ability to empathise with some of the difficulties parents face

v  Be able to work collaboratively in small teams

v  Have an awareness of Confidentiality and Safeguarding of children and vulnerable adults (training provided)

v  Have knowledge of and commitment to equal opportunities, fairness and diversity

v  Be able to keep basic records as requested by Home-Start Croydon

Prospective volunteers will be contacted and invited to attend an induction training course provided by Home-Start Croydon and Coram Family and Childcare. An enhanced DBS check is required and will be carried out as part of the application process by Home-Start.

Home-Start Croydon is committed to safe recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

This role involves volunteering with families who may be going through difficult times. It is essential that candidates are in a stable and positive place themselves, meet the above criteria, and are prepared to work sensitively and responsibly with families. Home-Start Croydon reserves the right to decline any volunteer application if the individual does not meet the requirements or if it is considered not suitable for the families’ well-being.

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.

We are a newly formed Fundraising department who are ambitious and innovative, we are seeking an enthusiastic volunteer to support us during this exciting period for the organisation. If this sounds like you, then get in touch!

We are seeking a dedicated and experienced Qualified Counselling Supervisor to provide online supervision for our counsellors.

Responsibilities:

• Group Supervision:
  • Facilitate fortnightly group supervision sessions for trainee counsellors.
  • Create a safe, supportive, and reflective learning environment.
  • Facilitate discussions around client work, ethical dilemmas, and professional development.
  • Encourage self-awareness, critical thinking, and the integration of theory and practice.
  • Provide constructive feedback and guidance to trainees.
  • Monitor trainee progress and identify areas for development.
• Ethical and Professional Practice:
  • Ensure supervision adheres to the ethical guidelines of the [Relevant Professional Body, e.g., BACP, UKCP].
  • Maintain accurate and confidential records of supervision sessions.
  • Stay up-to-date with current counselling theory, practice, and ethical guidelines.
  • Recognise and manage potential conflicts of interest.
  • Contribute to the development of the counselling service.
• Collaboration and Communication:
  • Liaise with placement coordinators and other relevant staff as required.
  • Provide timely feedback to trainees and placement coordinators.
  • Maintain professional boundaries.

Person Specification:

Essential Criteria:

• Qualified and experienced counselling supervisor with a recognised supervision qualification.
• Membership of a relevant professional body (e.g., BACP, UKCP) and adherence to their ethical framework.
• Significant experience in providing counselling supervision, particularly in a group setting.
• Demonstrable knowledge of counselling theory, practice, and ethical guidelines.
• Excellent communication, interpersonal, and facilitation skills.
• Ability to create a safe and supportive learning environment.
• Commitment to ongoing professional development.
• Ability to maintain clear and accurate records.

What difference will you make?

Ongoing Professional Development:

• Your support will help our counsellors stay up-to-date with the best practices 

Client Safety:

• You will help to protect clients, ensuring that counsellors are working ethically and effectively

Quality Assurance:

You will help us ensure that our counselling services are delivered to a high standard

-Please note that the vacancy will close automatically if we reach out the maximum number of applications for this round of recruitment. 

Childline is a vital service, available 365 days a year to support children and young people, whatever their worry or concern.

In 2020 we set up our virtual Childline base to support children and young people by answering their e mail contacts. Home-based Childline email counsellors respond to emails from young people who have got in touch with something that's worrying them, whether it's bullying, abuse, self-harm or family relationships. 

Please Note - Please note this advert will close when we have sufficient applications to fill our training groups. 

You'll need a laptop or PC with a Microsoft Windows 10/11 or Apple MacOS (version 12 or above) operating system, with speakers, a USB port for a headset and a webcam along with a mobile phone. Note: a tablet, smart phone/tv and Chromebooks are not suitable. You will need a minimum broadband upload speed of 5MB and minimum download speed of 10MB. Internet connection via a dongle is not suitable for home working on Childline shifts. You'll also need a private, confidential space for shifts.

If you are interested in volunteering for the virtual Childline base and want to find out more about home-based e mail counsellor role, the next step is to attend a Volunteer Information Meeting, which is a fantastic opportunity to:

Meet with staff as well as volunteers to ask any questions you may have
Learn more about the application process and your volunteer journey

Our meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. At the meeting, you'll also receive information on other ways you can become a supporter of the NSPCC.

To book a place at one of our online Volunteer Information Meetings, please click 'Join Us' to register your interest.

Please Note: You must be over the age of 16 to apply for this role.

Cadet Unit Leaders Wanted in LONDON

Join the Ranger Cadets – Lead a London Unit

Do you want to inspire the next generation and make a real difference in your community?

The Ranger Cadets are seeking passionate leaders to establish and guide our local cadet units across London.

We are a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

Now, we are looking for Cadet Unit Leaders to lead our cadets at the grassroots level, ensuring they are seen locally in uniform as positive role models breaking down stereotypes of young people in the community.

The Role

As a Cadet Unit Leader, you will:

• Set up, manage, and develop one of our London-based cadet units.

• Lead and inspire cadets, creating a safe, supportive, and engaging environment.

• Coordinate and deliver the cadet syllabus, ensuring cadets take part in fun, rewarding, and interactive programmes.

• Help cadets earn badges for their uniform and progress through the ranks.

• Represent Ranger Cadets locally, showcasing young people as forces for good in their communities.

• Wear a uniform with rank insignia, reflecting your leadership role.

Why Volunteer With Us?

• Empower young people: Help cadets grow into confident, capable leaders.

• Shape the future: Build and lead a unit that will become a cornerstone of the Ranger Cadets.

• Be part of something new: Join the founding team of a pioneering youth organisation.

• Inclusive community: Work with a diverse group of young people and volunteers united by service.

Who We’re Looking For

We want someone who is:

• Passionate about youth development and community service.

• A strong leader and organiser, able to inspire and coordinate activities.

• Committed to our values of inclusivity, integrity, and service.

• Excited to help cadets earn achievements, wear their badges with pride, and advance in rank.

Your Call to Action

This is more than a volunteer role – it’s a chance to make history at the grassroots level. Step into uniform. Take up the challenge. Become a Cadet Unit Leader and help us inspire the next generation in London.

Apply today and be part of the founding team of the Ranger Cadets. Together, we will be a force for good.

RANGER CADETS 

#PreparedForLife

We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it. 

We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.

We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.

STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:

Mondays 4pm - 6pm

Thursday 4pm - 8pm

We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

About the role

Working within our Helpline Services, we’re hoping you’ll feel comfortable to:

• Take helpline calls (listening and speaking on the phone)
• Respond to webchats (reading on-screen messages and typing responses)
• Sending occasional emails

If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.

We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:

• Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
• We have a WhatsApp group where you can keep in touch with other volunteers.
• Volunteer supervisors are available for one-to-one support and discussions.
• Access the training modules as many times as you want.

Who are we looking for?

You’re likely to enjoy volunteering in the Helpline Services if you:

• have a genuine curiosity about people and their experiences
• are able to understand written and spoken English
• are comfortable enough to speak on the telephone
• are comfortable with basic email functions
• have good administration skills
• enjoy listening and talking to people

It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.

This is a volunteer role is remote, so you will need access to:

• a quiet place where you can work in privacy and not be overheard during calls
• a mobile phone or landline
• a computer or laptop

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please fill in our volunteer form that is linked to this opportunity. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.

The Centre Manager needs some admin support on a Friday morning. Tasks include

Answering the phones

Taking a register

Communicating with schools, volunteers, staff and clients

Other administrative activities