Learning volunteers volunteer roles in reigate and banstead, surrey

Dates: 2 February 2026 – 7 December 2026

Location: Remote (Online via Google Meet)

Commitment: 1 hour per week for 16 weeks

Location: Fully remote

Structure: We provide guidance, resources, and ongoing support, but there is no fixed curriculum.

Mentees: You will be paired with a small group of mentees (typically 6–9), aged 18–26, all fluent in English.

Scheduling: Mentors arrange sessions directly with mentees at mutually convenient times.

Who We’re Looking For

We welcome professionals from a wide range of industries. Our current mentors come from backgrounds including law, mental health, business, civil engineering, and architecture. Each mentor is carefully matched with students pursuing similar career paths to ensure meaningful and relevant engagement.

You do not need formal mentoring experience. We are seeking dedicated, emotionally intelligent, and inspirational professionals from around the world who bring real-world experience, strong communication skills, and empathy, and who are passionate about helping others grow.

This is not a traditional mentorship programme — it is a structured pathway designed to help young Afghan women develop the academic and professional skills needed to move forward despite the severe restrictions placed on them inside Afghanistan.

Applicants should hold either a master’s degree or a bachelor’s degree with at least 10 years of professional experience. They should demonstrate emotional intelligence, clarity in communication, and the ability to guide, inspire, and challenge thoughtfully. A reliable internet connection is also essential.

Our students have completed six levels of English and are now enrolled in one of four mentorship semesters. Each mentee follows her own unique path, whether:

• Pursuing an online university degree,

• Applying for scholarships abroad (Europe or the US), or

• Seeking remote work or internships (particularly for qualified professionals currently unable to work inside Afghanistan).

This is an opportunity to make a tangible, life-changing impact. The women in our programme are courageous, determined, and eager to learn, yet they lack access to role models and practical guidance from professionals in their fields.

As a mentor, you will help them take the next step, n whether that means applying for scholarships, building a career portfolio, or gaining the confidence and professional skills to work remotely.

Our long-term goal is to move towards a 1:1 mentor-to-student ratio, ensuring that each young woman receives the personalised support she deserves.

Tell My Truth and Shame the Devil CIC is a UK-registered Community Interest Company dedicated to empowering the survivor and young people’s community through advocacy, storytelling, education, and digital innovation.

We are now entering the second stage of our CIC’s development, building the decentralised technological foundation that will support everything we do — from volunteer management and online learning to donor engagement and impact measurement.

Our aim is to create a digitally connected ecosystem that allows survivors, young people, and our partners to access resources, training, and opportunities from anywhere in the world. As we await funding for our next phase, This project will help us build the digital backbone of our organisation 

The Digital Systems Research & Implementation Team will help us identify the most effective, decentralised, and sustainable digital tools on the market to take us forward.

This team will play a critical advisory role in guiding which platforms we invest in — ensuring that every system we choose is ethical, scalable, open-source, and aligned with our mission.

About the Project

Your work will directly shape the digital future of our CIC.
The team will:

• Research and evaluate open-source and nonprofit-friendly digital tools (LMS, CRM, donor systems, AI marketing tools, etc.).

• Assess features, usability, compliance, cost-effectiveness, and decentralisation potential.

• Report and recommend the most suitable options for our organisation’s stage of growth.

• Collaborate with external experts (once funding is secured) to help customise and integrate chosen platforms.

You won’t be expected to build or code systems yourself — instead, you’ll help us make smart, evidence-based decisions that position our CIC for long-term success and operational excellence.

Roles Available

1.Tech Enthusiast / Digital Systems Volunteer

Purpose: To connect the dots between technology, usability, and community needs.
Key tasks:

• Evaluate accessibility and user experience from the perspective of staff, volunteers, and beneficiaries

• Suggest tools that enhance transparency, inclusion, and efficiency

• Support external experts by testing workflows and providing user feedback during implementation
  Ideal for: Individuals passionate about technology for good, decentralisation, and community impact.

Why Join Us

• Be part of a core digital transformation project in a growing ,creative, innovative UK social enterprise.

• Work with real systems and expert advisors shaping the CIC’s long-term digital decentrailiesd strategy.

• Gain hands-on experience in research, decision-making, and systems planning.

• Receive references and recorded training access for your future portfolio.

• Collaborate with a team that values innovation, transparency, and community-people driven design.

• Be the 1st to apply for paid positions as the C.I.C

What You’ll Learn

• How nonprofits evaluate and adopt open-source systems

• The process of digital transformation within a CIC structure

• Research and reporting best practices

• The ethics and practicality of decentralised digital infrastructure

• Cross-team collaboration in a multi-stakeholder environment

2. Full Stack Web Developer (open-source)

Purpose:
To architect, build, and refine digital products that support the CIC’s mission, decentralised systems vision, and community-first approach.

Key tasks:

• Develop and maintain internal and external web applications that streamline operations, onboarding, training, and user engagement

• Integrate APIs, automation tools, and open-source systems into a unified digital infrastructure

• Build modular, scalable front-end and back-end features aligned with our decentralised and community-led framework

• Support the Tech Enthusiasts and Digital Systems Team by turning research and ideas into working prototypes

• Optimise performance, security, accessibility, and user experience across all digital platforms

• Collaborate with designers, project leads, and external experts to implement digital solutions that serve staff, volunteers, and beneficiaries

Ideal for:

Self-driven and mission-focused developers who want to use their technical skills to support community empowerment, decentralisation, innovation, Creativity and systems-building within a growing CIC.

Why Join Us

• Be part of a core digital transformation project in a growing, creative, innovative UK social enterprise

• Work with real systems and expert advisors shaping the CIC’s long-term decentralised digital strategy

• Gain hands-on experience building digital products for real-world community use

• Receive references and recorded training access for your future portfolio

• Collaborate with a team that values innovation, transparency, and community-people driven design

• Be the first to access paid roles as the CIC grows and formal roles open

How This Role Feeds Into Our Mission

This team will lay the digital foundation for everything our CIC does — helping us choose systems that will empower survivors and young people to connect, learn, and thrive safely and efficiently.
By identifying the best tools on the market, you’ll be ensuring our future operations are secure, efficient, and impactful — built on technology that reflects our values and vision.

 How to Apply

Please apply via CharityJob with:

• A short cover letter outlining why you’d like to join this digital transformation project, and

• Any relevant coursework, volunteer, or professional experience.

Shortlisted candidates will be invited to a friendly group introduction session to meet the team, learn about our mission, and select their preferred focus area.

Focussed, networking role within our GoParksLondon project, where your initiative and communication skills help to grow and develop park friends' groups by running a network of volunteer groups. This is underpinned by maintaining an online map of publicly accessible parks and green spaces which can also display information about volunteer Park Friends Groups and about the parks themselves.

In this niche role you will seek out, connect with and develop relationships with a variety of groups, to support a range of creative parks-based community initiatives to engage with people across London. Liaising with the board of trustees and community partners locally, you will identify innovative solutions that are co-designed to help overcome peoples’ barriers to engagement.

This role is integral to sustaining the GoParksLondon project , which has been going for seven years and is well known and loved by London’s Park Friends Groups. Additionally, many London boroughs are increasingly working alongside us, recognising the valuable role Park Friends Groups play. 

Initiative, networking and organisational skills are ideal for this mainly home-based role, with occasional attendance at our London office.

Time commitment - 7-15 hours per week, flexibly deployed.

Wekume is a comprehensive mobile app designed to provide university students in Uganda with seamless access to reproductive health services, including counseling, testing, products, and health education, while also offering personal development resources like business incubation and career-building opportunities.

Role (Volunteer, unpaid): Partnership Support Volunteer

Role Description:

The Partnerships Support Volunteer will assist the Partnership lead in coordinating, managing, and expanding Wekume’s partnerships with local and international organizations, companies, institutions, and individuals. The volunteer will support communication, research, documentation, and follow-ups to ensure smooth and effective collaboration with stakeholders.

Key Responsibilities
▪️Assist in identifying potential partners and maintaining a pipeline of opportunities.
▪️Support outreach efforts — drafting emails, booking meetings, and tracking responses.
▪️Attend partnership meetings (physical or virtual) with the Lead  when required, and take notes or manage follow-ups.
▪️Help prepare partnership documents such as concept notes, briefs, proposals, and reports.
▪️Maintain and update the partnership database and contact lists.
▪️Support donor research, grant mapping, and stakeholder analysis.
▪️Coordinate with program, communications, and finance teams to ensure partners are engaged and informed.
▪️Follow up on partnership deliverables and timelines.
▪️Assist in organizing partnership-related events, campaigns, or activations.
▪️Perform any other duties assigned by the lead.

Skills & Qualifications
▪️Strong written and verbal communication skills.
▪️Good organizational and follow-up abilities.
▪️Interest in partnerships, fundraising, youth development, SRHR .
▪️Ability to work independently and handle multiple tasks.
▪️Computer literacy (email, Google Workspace/Office, Zoom).
▪️Team-player, proactive attitude, and willingness to learn.

Time Commitment
Part-time volunteer role (flexible hours depending on activities).
Occasional in-person meetings and events.

What the Volunteer Gains.
▪️Hands-on experience in partnership development and NGO operations.
▪️Mentorship and training from Wekume. 
▪️Networking opportunities with national and international partners.

Minimum Hours per Week: 7-9 hours per week

Duration: 6+ months

This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.

What tasks can this role include (some or all of the following):

• Writing letters to clients
• Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
• Liaising with the Letterbox Team by email or post.
• Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
• Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.

This role could be for you, if you:

• Enjoy writing and receiving letters
• Are enthusiastic and self-motivated
• Associate strongly with Omega’s values and strategy
• Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
• Have satisfactory written and inter-personal communication skills
• Recognise the importance of confidentiality and can show this in practice
• Are committed to inclusion, treating people with dignity and respect

What support and training will be provided?

• Feedback from clients and colleagues
• Regular and ongoing support from Letterbox Team Leader
• Answering questions
• Stationary and pre-paid envelopes can be provided making the service free.
• Opportunity for peer support events and invitation to Omega events
• Reward system and opportunity for volunteer of the month rewards

What are the benefits for you?

• Knowing you are making a difference to someone’s life by doing something you enjoy
• Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Location of the role:

• Mainly your home

When are you needed?

• At a time to suit you

Role title: 

Volunteer Classroom Assistant (Online) – English, Maths, Science  

Where: 

Online (Zoom) / Nova New Opportunities, 2 Thorpe Close, W10 5XL

When: 

Immediately, minimum commitment of 3 months. 

Support 1-2 classes a week (45 minutes per class), Monday - Thursday between 16:30 and 20:30.

About Nova:  

Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   

Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:  

• Developing knowledge, education and confidence 

• Connecting diverse groups

• Providing opportunities 

Our work, operates on 2 levels:

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering  

• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action 

Purpose of role: 

Support the Nova Family Programme tutors in facilitating online home school sessions.

Role Description: 

This role will be to act as a teaching assistant to tutors delivering online English, maths and science classes (for young people at Key Stage 2 and 3). With the disruption of Covid-19, many families have been thrown into the unknown world of home schooling – made even more challenging when your own education isn’t up to scratch or English is your second language. We are delivering a free programme of online home school support to those who have been most negatively impacted by being out of school. Now that Schools have reopened, we will be continuing these sessions to ensure that learners do not fall behind as Schools focus on catching up on lost learning. The aim is to support children who may be falling behind with their studies and mitigating as far as possible the widening attainment gap. 

You will: 

• Enjoy working in a team 

• Provide tutorial support 

• Position yourself as a resource for learners 

• Work one-on-one or with breakout groups of learners who need additional help 

• Facilitate the zoom classroom as required 

You need to be: 

• DBS Checked 

• Confident in the use of IT 

• Some experience of supporting learners with Maths/ English 

• Experience of working with young people 

• Committed

• Competent 

• Reliable

• Honest 

• Punctual 

• Patient 

• Fair 

• Open minded 

• Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.

• Comfortable following Nova staff directions and working independently 

Further information: 

• Induction and appropriate training will be provided.

• Teaching or coaching experience would be desirable but not essential. 

Main point of contact/supervisor: 

Matthew Barnett 

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

Job Title: EPAfrica Summer Team – Project Manager (PM)
Location: Kakamega, Kenya
Duration: Approximately 1st July – 13th September 2026, with limited flexibility on start and finish dates.
Start Date: UK-based training and preparation begins in June, with travel to Kenya for final pre-summer preparation in late June.

Compensation: Non-salaried placement, 

About EPAfrica

EPAfrica (Education Partnerships Africa) is a volunteer-led charity working in partnership with rural secondary schools in East Africa. Our focus is on a win:win approach to skills development and capacity building. We recruit, train and support graduates in the UK to develop leadership and project management skills, while working in partnership with rural schools in East Africa to create sustainable improvements in education by investing in people, resources, infrastructure, and local capacity. Project Managers play an essential role in this work, engaging directly with schools, developing a strong understanding of the local context, and supporting meaningful, long-term projects.

Our volunteers work closely with schools to co-create solutions that enhance educational quality and expand opportunity for young people.

Role Overview

As a Project Manager, you’ll be a central leader within EPAfrica’s Summer Team. You’ll oversee Project Associates in their school placements, deliver high-impact training, coordinate programme delivery, and act as a key link between our UK team and our in-country projects. It’s a dynamic leadership role that blends operational management, pastoral care, and strategic decision-making.

Most importantly, you will help develop future global leaders, guiding PAs through experiences that shape their confidence, judgement, and understanding of international development.

Key Responsibilities

Leadership & Management

• Directly manage volunteers in-country, including Project Associates and the coordinator team.

• Lead Project Associates through their summer placements, offering guidance, structure, and motivation.

• Build strong partnerships with schools, managing expectations and setting boundaries for accommodation, travel and other logistics. This can include discussions around finances, travel and dietary requirements. 

Training & Capacity Building

• With the support of coordinators, deliver training on project management, risk management, cultural awareness and responsible international capacity building.

• Create a psychologically safe and collaborative space for all volunteers and facilitate reflective discussions that strengthen leadership, critical thinking, and cross-cultural understanding.

Pastoral Support

• Act as the first point of contact for PA wellbeing, helping volunteers navigate challenges and thrive during their placements.

Programme Oversight

• Monitor project progress and help PAs resolve operational issues.

• Ensure investments align with EPAfrica’s mission and theory of change.

Monitoring & Evaluation

• Conduct school visits to assess impact and gather data for future decision-making.

• Visit potential partner schools and support long-term organisational learning.

Risk Management

• Respond to in-country issues with maturity, calm, and strong judgement.

Coordination & Communication

• Maintain clear and constructive communication with the UK charity team and local partners.

What We’re Looking For

• Alignment with EPAfrica’s values and operating model.

• A strong interest in building international partnerships - experience preferred.

• Evidence of leading and supporting teams with empathy and clarity.

• Strong communication skills across diverse cultural contexts.

• Facilitation skills and the ability to create psychologically safe and collaborative learning spaces 

• Ability to stay calm under pressure, take initiative, and make sound decisions.

• Willingness to embrace semi-rural living and fast-paced environments.

• Experience and willingness to act with resilience and adaptability in new cultural contexts and settings (food, travel, communications, cultural expectations, etc.)

• Prior PA or Summer Team experience is a significant advantage.

What You’ll Gain

• Build on existing leadership experience with responsibility, influence, and visibility.

• Hands-on exposure to International Partnership building. 

• The chance to help develop globally-minded young leaders.

• Deep cultural immersion in Western Kenya.

• Some candidates are able to have a mid-programme holiday to explore Kenya’s incredible landscapes (Mombasa, Maasai Mara, Nairobi, and more). 

• A strong professional network within EPAfrica.

• Experience that stands out on a CV many alumni go on to roles at the FCDO, WHO, UN, Civil Service, and major consultancies.

Interested?

If you’re passionate about education, leadership, and making a tangible impact, we’d love to hear from you. This is a unique opportunity to step into a challenging, meaningful role, one that shapes communities, strengthens schools, and develops young leaders.

You’re welcome to apply with a friend and complete your summer placement together, just let us know in your application.

IHF Website Design and IT Volunteer

Make a difference in the lives of children around the world!

The International Humanity Foundation (IHF) is seeking passionate volunteers to join our Website Design and IT team. As a volunteer, you will play a vital role in helping us to:

• Educate marginalized children in Indonesia, Kenya, and Thailand.

• Provide safe homes for children in need.

• Empower adults to start their own non-profits.

What you will do:

• Assist our Website & Media Teams in visual editing of content for social media platforms and website design.

• Collaborate with volunteers from around the world on website and marketing materials.

• Use your creativity and skills to help us share our story and make a difference.

Why volunteer with IHF?

• Make a real impact in the lives of children and families.

• Gain valuable experience in website design and IT.

• Join a global network of passionate volunteers.

• Work with a flexible schedule from the comfort of your own home.

Who we are looking for:

• Individuals with a passion for visual communication and design.

• Proficiency in Google Suite applications.

• A deep empathy for impoverished children and their communities.

• A commitment to our core values.

Ready to make a difference?

Visit our website today to learn more and apply!

Volunteer Monthly Coffee Mornings Coordinator – Share Your Heart of Gold with SUNSHINE

Loneliness is one of the fastest-growing epidemics of our time. Across London, thousands of people feel isolated, disconnected, and unseen. At SUNSHINE, we believe no one should feel alone. Our mission is to bring sunshine into people’s lives through grassroots, community-led programmes that spark joy, foster friendships, and transform lives.

We are now seeking a Monthly Coffee Mornings Coordinator with a Heart of Gold to lead the set-up, delivery, and coordination of one of our most uplifting programmes.

Why This Role Matters

Our Monthly Coffee Mornings will be the beating heart of SUNSHINE—simple yet powerful gatherings where people come together, share conversation, and leave feeling connected and uplifted. As Coordinator, you will ensure these mornings run smoothly, radiate warmth, and become a cornerstone of our mission to tackle loneliness.

What You’ll Do

• Lead the programme: Organise and oversee the set-up, delivery, and coordination of Monthly Coffee Mornings.

• Create welcoming spaces: Ensure every participant feels valued, included, and part of the community.

• Support volunteers: Guide and inspire the team helping with refreshments, logistics, and hospitality.

• Promote joy: Bring creativity and positivity to each event, making every gathering memorable.

• Gather feedback: Listen to participants and help shape future sessions to meet community needs.

Who We’re Looking For

We welcome applications from people with a Heart of Gold who believe in community, joy, and togetherness. Ideally, you will bring:

• Organisational skills to manage logistics and coordinate volunteers.

• Warmth and hospitality to make participants feel welcome and uplifted.

• Leadership qualities to oversee delivery with clarity and positivity.

• Commitment to impact and a passion for tackling loneliness.

• Flexibility and creativity to adapt and grow the programme.

Join Us

At SUNSHINE, the Coffee Mornings Coordinator is more than an organiser—they are the host of joy, the steward of connection, and the architect of community spirit. Together, we can turn the tide on loneliness and create a London where everyone feels part of something bigger, brighter, and more joyful.

Step forward. Shine bright. Share your Heart of Gold. Because when you lead our Coffee Mornings, you’re not just serving tea and coffee—you’re bringing sunshine into countless lives.

SUNSHINE

Loneliness Charity in London

Role Overview

As a Volunteer DevOps Engineer at GHRI, you will support the backbone of our digital health systems. You’ll help build and automate infrastructures that make our telemedicine services stable, secure, and scalable.

Perfect for students, early-career DevOps talents, or tech enthusiasts looking to gain real-world experience while contributing to a meaningful global cause.

Key Responsibilities

Assist in deploying and maintaining cloud infrastructure (AWS, Azure, or GCP).

Support CI/CD pipeline setup, testing, and automation.

Monitor system performance and ensure uptime for GHRI platforms.

Collaborate with engineers to improve system reliability, speed, and security.

Handle basic security, backups, and documentation.

Help troubleshoot infrastructure issues and optimize workflows.

---

Requirements

Basic understanding of cloud services (AWS/GCP/Azure).

Familiarity with Linux environments.

Knowledge of CI/CD tools (GitHub Actions, GitLab CI, Jenkins).

Experience with Docker or Kubernetes is a bonus.

Good communication, eagerness to learn, and a problem-solving mindset.

Interest in digital health, telemedicine, or humanitarian technology.

What You’ll Gain

Hands-on DevOps experience on real digital health projects.

Mentorship from industry and tech experts.

Flexible hours that work with your schedule.

Certificate of Volunteer Service from GHRI.

Projects that significantly boost your resume and portfolio.

A chance to contribute to life-changing healthcare innovation.

How to Apply

Send your CV 

Use the subject line:
“Volunteer DevOps Engineer – GHRI”

Exam Star – Southwark, London

We are looking for a volunteer tutor to support Shalom, a Year 11 student preparing for his GCSE Maths (Edexcel) and Science (AQA Chemistry and Physics) exams in summer 2026.

Shalom is polite, hardworking and keen to learn. He uses Sparx Maths and other revision materials but needs help building confidence and working through questions step by step.

Tutoring is one hour a week, on Sunday (any time) or Monday after 4:00 PM, via Zoom, Microsoft Teams or Google Meet.

Exam Star Learner, based in Southwark, provides affordable one-to-one tutoring to help children and young people aged 5 to 18 achieve their potential.

If you’re patient, encouraging and passionate about education, we’d love to hear from you. Join us today and help Shalom gain the skills and confidence he needs to succeed in Maths and Science.

Media Division online

Are you involved with Media? Would you like to make a positive impact doing what you love and

enjoy? IHF needs your expertise in graphics and social media to volunteer your time working

from the comfort of your home.

Volunteers from across the Globe are invited to join our MEDIA team as At Home members or

as part of our Global Leadership Development program. Whether an hour a month or an hour a

day, whether experienced or new; your help is needed. Meet many people from diverse cultures

and socio- economic backgrounds globally, while helping children seeking a brighter future.

The International Humanity Foundation(IHF) is seeking experts and those who want to learn.

Ages 18-95.

MEDIA PR DIVISION

�� GRAPHICS & DESIGN

�� IHF Website / IT

�� IHF Social Media

�� Translation

�� Volunteer Outreach (General Online Outreach Task Team, GOOTT)

�� University Partnerships

�� IHF Newsletter

_____________________________________________________________________

Do you have a flair for communication and a desire to help us reach more people?

As a Marketing & Communications Assistant, you will work closely with the Project Leader to spread the word about our amazing Akioke Karaoke Confidence Club. You'll help us promote the club to potential members, volunteers, and the wider community, ensuring its success and sustainability.

Key Responsibilities:

• Content Creation: Assist the Project Leader draft engaging text for promotional materials (flyers, social media posts, website content).
• Social Media Support: Help schedule and post content on relevant social media platforms (e.g., Facebook groups, local community pages).
• Community Outreach: Identify local community groups, centres, schools, and organisations that could benefit from our club, and assist with distributing promotional materials.
• Information Gathering: Research relevant online forums, notice boards, and events where we can promote the club.
• Feedback Collection: Assist in gathering testimonials or feedback from members (with appropriate consent) to use in promotional efforts.
• Administrative Support: Help organise and maintain marketing materials and contact lists.

We're Looking For Someone Who Is:

• Creative and has a good eye for engaging content.
• Organised and attentive to detail.
• Familiar with social media platforms (e.g., Facebook, Instagram).
• Able to communicate clearly and concisely in writing.
• Proactive and able to take initiative with guidance.
• Reliable and able to commit to agreed-upon tasks.
• Passionate about the club's mission and helping us reach new audiences.
• Previous experience in marketing, communications, or social media is a bonus but not essential – a willingness to learn is most important!

Time Commitment: Flexible, approximately 2-4 hours per week, with tasks that can often be completed remotely or during mutually agreed-upon times, in collaboration with the Project Leader.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.