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Page 5 of 6
Bristol (Hybrid)
£14.20 - 14.20 per hour
Full-time
Temporary
Job description

Temporary Supporter Care Officer - £14.20/hour - Bristol/Hybrid

Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location: 
Bristol - hybrid (2 days/week in the Bristol hub)
Start date: 
ASAP

Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.

The role
You'll be the friendly, helpful first point of contact for supporters - answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity's e-commerce shop. You'll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.

Key responsibilities:

  • Respond promptly to supporter enquiries across multiple channels

  • Update and maintain the supporter database (Donorflex) with accurate contact and donation details

  • Process and reconcile donations, ensuring prompt banking and thanking of donors

  • Provide first-line support for legacy and in-memory gifts

  • Support e-commerce customers with orders and enquiries

  • Handle complaints professionally and in line with procedures

  • Collaborate with fundraising teams on projects, ensuring excellent customer service

  • Monitor compliance with fundraising regulations and data protection legislation

We're looking for someone with:

  • Experience in a customer service role, handling enquiries via phone, email, and digital channels

  • Strong written and verbal communication skills

  • Excellent IT literacy, including Microsoft Word, Excel, and Outlook

  • Experience with CRM systems

  • Understanding of GDPR and fundraising regulations (or willingness to learn)

  • Ability to work independently and plan effectively

  • A commitment to delivering high-quality supporter care

If you're passionate about great customer service and supporting a charity's mission, we'd love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Co

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 15 August 2025
Closing date: 30 August 2025 at 11:59
Job ref: 46929
Tags: Administration, Advice / Information, Fundraising, Individual Giving