Women’s Aid is the national charity working to end domestic abuse against women and children. Over the past 44 years, Women’s Aid has been at the forefront of shaping and coordinating responses to domestic violence and abuse through practice, research and policy. We empower survivors by keeping their voices at the heart of our work, working with and for women and children by listening to them and responding to their needs.

We are a federation of over 180 organisations who provide just under 300 local lifesaving services to women and children across the country. We provide expert training, qualifications and consultancy to a range of agencies and professionals working with survivors or commissioning domestic abuse services, and award a National Quality Mark for services which meet our quality standards. We hold the largest national data set on domestic abuse, and use research and evidence to inform all of our work. Our campaigns achieve change in policy, practice and awareness, encouraging healthy relationships and helping to build a future where domestic abuse is no longer tolerated.

This maternity cover will provide strategic leadership on finance issues for Women’s Aid, as well as hands on finance teamwork and support, plus support for the HR and Operations team. This is an exciting opportunity to support the deployment of new systems to make our processes more efficient and accurate; develop new improved approaches and provide guidance to the Executive Team and Board. Your ability to provide empathetic support and leadership, and to negotiate with diplomacy, will be allied to your excellent financial skills and experience in a charity of a similar size.

British Exploring Society (BES) is a world class youth development charity with a unique heritage, founded on the belief that challenging experiences can define lives, empowering and equipping young people with the courage, integrity, skills, resilience and motivation to make the most of their future.

We prepare young people for expeditions to remote locations where they face challenges, acquire outdoor skills and learn about themselves. More than this, through their adventure together, our young people forge friendships for life and become part of a unique supportive and continuing community of Explorers with shared experiences, values and perspectives on the world. These are our Members. 

Our Members are central to everything we are and do, and we have made a commitment to work more effectively with and on behalf of our community of Members. To help develop and deliver our membership strategy and support our Members at all times, we need an enthusiastic individual to join our team.  Within the last year we have launched The Campfire, a new, online Membership magazine, as well as a 12-month new Member communication journey. We have exciting plans, including working more closely with our Members to ensure that their voices help drive and shape the future of the organisation to which they are so central. 

More about the role

We are looking for a candidate who has a sound understanding and proven track record of supporting a community / delivering membership and / or retention communication as well as the ability to communicate well with a wide range of individuals with ease. An understanding of regular giving is also desirable. 

Membership Operations

• Manage Member enquiries through the membership inbox, telephone calls, mail and visits to the office.
• Liaise closely with the recruitment and expeditions team to ensure a joined-up Explorer / Member journey with us and as many opportunities for active engagement with Members as possible.

Membership Communications

• Plan, implement and deliver successful Member communications working with Engagement, Marketing and Fundraising stakeholders.
• Deliver 12-month new Member engagement communications.
• Liaise with internal stakeholders and Members to produce and distribute our quarterly online Member Magazine, The Campfire, to target and on time. 

Fundraising and Finance

• Work with the Head of Development and Accounts team to implement processes for Direct Debit and Gift Aid Claims.
• Plan and implement regular giving communications and collections from Members.

Experience and Skills

• Minimum 2 years’ experience of working in membership, managing a defined interest community or network or supporting regular giving.
• Ability to identify the interests and motivations of stakeholder groups and tailor communications accordingly, ideally you will have some communications experience too.
• Excellent and adaptable written and oral communication skills.
• Experiencing of managing Direct Debit and Gift Aid administration and their legal frameworks.

What happens next?

Please send your CV and cover letter of no more than 2 sides of A4 clearly explaining your suitability for the role against this role description to: Kate Suart, British Exploring Society, 1 Kensington Gore, London SW7 2AR or email Kate. 

In your application please let us know if you have an accessibility requirement, or if you need us to make any adjustments to the interview process. Thank you.

Equal Opportunities

British Exploring Society is committed to equal opportunity and to building an executive and volunteer team that together represent a diverse variety of backgrounds, skills and perspectives on the world. The more inclusive we are, the better we think we’ll be at delivering our charitable aims.

We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

The Mulberry Centre (TMC) is an award-winning cancer information and support centre and an independent charity, based on the grounds of the West Middlesex University Hospital in Isleworth, West London. It has been open for over 18 years and has provided services and support to more than 15,000 people.

The Mulberry Centre plans to grow and diversify our income, particularly from unrestricted sources, to sustain and develop our work.  We are seeking a Fundraising and Communications Manager role to work closely with the Executive Director and the Fundraising Committee.

The Fundraising and Communications Manager will develop and deliver an integrated and effective fundraising and communications strategy to grow income and to raise our profile in the community. You will have specific role/portfolio responsibility for relationships with trusts and foundations, HNWIs, corporates, community supporters and volunteer fundraisers. You will also line manage a part-time Fundraising and Communications Officer who will be responsible for developing and executing an integrated communications plan for the Centre and the fundraising activities.

We are looking for an experienced and talented fundraiser with successful line management experience. The candidate will have proven ability to research and develop winning fundraising applications, negotiate sponsorship deals and develop and maintain positive relationships with donors.

They will need to be a natural multi-tasker and have the flexibility to manage a varied workload, juggling responsibility for meeting bid deadlines, reporting to funders and managing key corporate, HNWI, community and key fundraising volunteer accounts. With attention to detail and excellent written and verbal presentation, you will also have the negotiation and project management skills to co-ordinate the production of complex bids and budgets. 

To apply, please refer to the Information Pack and email a comprehensive CV and a covering letter showing evidence of how you meet the personal specification of the role no later than 5pm on Wednesday 11th March 2020.  We will not be accepting CV's only.

Location: Dual located between Lingfield, Surrey and Young Epilepsy’s London office (Victoria).

Contract: Permanent

Salary: Up to £80,000, depending on skills and experience.

Young Epilepsy, the charity that works to create a society in which young people living with epilepsy can thrive and fulfil their potential, is seeking a Director of Fundraising and Communications to lead, develop and deliver their fundraising, communications and marketing strategies and to grow national reach and profile.

Epilepsy affects almost six in every 1000 children and young people, and is one of the most common serious long-term conditions in childhood. Young Epilepsy is the leading charity helping affected young people and is at the forefront of advocating for them for positive changes in attitudes across society and towards greater understanding of the condition.

The organisation is looking for a dynamic, driven leader to oversee delivery of the charity’s existing fundraising plans and generate new funding opportunities through networking and developing partnerships. Using partnerships and philanthropy to secure transformational gifts will be a key part of the role to triple current levels of income over the next 3-5 years. The role will also require developing a PR and social media strategy as well as an integrated communications plan, and identifying a new range of income streams, with a particular emphasis on using digital technology.

Young Epilepsy are looking for demonstrable experience of working at a senior strategic and operational level in fundraising, marketing and communications, as well as a significant track record in securing major funding partnership including companies and philanthropy/major donors. You must have a good understanding of fundraising strategies and models to increase income with a broad experience of implementing them. You will also possess excellent communication, digital and relationship-building skills and enjoy working in a fast-paced environment. Finally, you will be a self-starter that can bring a positive, proactive, entrepreneurial and commercial approach to the role.

For an informal conversation prior to applying to this role, please contact Suzie Spooner on +44 (0) 7960 932 315. Or Anton Packheiser +44 (0) 7749 858597

Ashgate Hospicecare is seeking a Director of Income Generation to provide executive leadership for their integrated fundraising and retail team, and for new business development.

Ashgate Hospicecare is well loved in the local community of North Derbyshire, not only as a provider of specialist palliative and end of life care for patients and their families, but also as a large local charity and employer. It’s also famous for its fundraising events, such as their flagship Sparkle Night Walk which attracts nearly 3000 participants.

The organisation is now looking for an entrepreneurial, inspirational leader to deliver sustainable growth year on year and to spearhead Ashgate’s commitment to grow their commercial and trading portfolio of shops and coffee shops in the region. The role will be responsible for seeding and developing innovation in fundraising and retail, and to seek out and exploit new business opportunities, including social enterprise, with the aim of growing and diversifying income.

The successful candidate must have demonstrable experience of income generation and commercial development (or evidence of transferable skills) and of achieving substantial income targets, driving growth and increasing ROI. They should also have experience of developing and prototyping new and successful income sources, alongside knowledge and understanding of a wide range of income streams. In addition, they will have strongly developed interpersonal and leadership skills that are grounded in Ashgate’s values incorporating compassion, working as a team and being respectful, open and inclusive.

The new director will be supported by a skilled leadership team and staff with a very strong fundraising and retail track record. A total of 90% of staff and volunteers who responded to a 2019 people survey stated they were satisfied with their work or volunteer experience at Ashgate.

For an informal conversation prior to applying to this role, please contact Suzie Spooner on +44 (0) 7960 932 315 or Anton Packheiser +44 (0) 7749 858597.

PLEASE NOTE: We will be shortlisting as we receive applications, so please apply early to register your interest.

CLOSING DATE: Wednesday 4th March, 9am

About us. Pilgrims’ Friend Society’s vision is to have a significant evangelical Christian impact alongside churches in all of those communities where we operate and to grow  in response to accelerating gospel need as our population ages.  We are a leading Christian provider of residential, dementia care and housing for older people, tracing our history back to Wilberforce, Shaftesbury and Spurgeon. With 15 schemes throughout England, caring for around 450 people, we also provide resources such as books, other publications, conferences and seminars on Christian perspectives on caring for older people. 

About the role: Pilgrim’s Friends Society has ambitious plans to grow over the next few years and we are looking for a Director of Finance who can help us achieve those ambitions. Working as a key part of the Executive Leadership Team,  you will use your experience and commercial acumen to lead the charity through the financial challenges of investing in our Renewal Programme designed to build 6 new homes over the next twelve years to replace smaller and older operations whilst overseeing the day to day financial management of the charity.

About you: You will be an experienced finance professional looking for their next big challenge with experience of working in an organisation of similar scale or larger to PFS (500 staff and £11m turnover) and within a growth environment.  Given our expansion plans, knowledge of (or capacity to develop knowledge of) charitable and social investment fundraising is key and knowledge of funding sources such as bank and social investment is highly desirable.

The closing date for applications is 12 noon on Thursday 5 March 2020.

If you are interested in applying please click the 'Apply Button' and send your CV along with a covering letter explaining why your suitable to the role.

No agencies please.

Head of Fundraising

Alder Hey Family House Trust

Ronald McDonald House – Liverpool Alder Hey

Circa £40,000 per annum, plus benefits

About us:

Ronald McDonald House Liverpool (Mac House) is an independent charity based in Liverpool, established in 1993 to provide support and accommodation to the parents of children in the nearby Alder Hey Children’s Hospital. The charity offers a 'home from home' for families a short distance from the hospital, allowing families who live further afield and/or those who are in difficult financial circumstances to be close to their sick child.

In its 26 years of operation, Mac House has provided accommodation to 32,000 families. The house now has 84 rooms and is the largest Ronald McDonald House in Europe.  Functioning as one of just three charities under the Ronald McDonald Charities umbrella that holds independent charitable status, Mac House needs to raise £700,000 a year to continue to deliver its services and maintain its independence as a charity.

This is an exciting time for the charity, we are ambitious for our future and see many opportunities ahead for us and are therefore investing in a number of different areas including the refurbishment of our accommodation and our fundraising programme.

We are a small, dynamic team; engaging and innovative fundraising and marketing is critical for us to continue offering a ‘home for home’ for our families.

The role:

We are seeking an experienced fundraising manager with excellent communication skills and a successful track record of exceeding targets across a range of income streams.  They will be able to influence and motivate others, build positive relationships with key stakeholders and work collaboratively throughout the organisation.  An effective change maker, they should be able to identify quick wins, manage risk and progress long term plans for sustainable income growth whilst embedding string governance across all activity.

The successful candidate will need to be comfortable in developing strategies, working with budgets and forecasts as well as motivating and managing an established team to make the most of every donation we receive.  They will have an excellent understanding of a range of income streams, including community, corporate and events fundraising, individual giving, trusts and legacies.  They will also introduce innovative opportunities to maximise income and maintain the high profile of our charity.

At Mac House we believe that every donation matters and as such, our families and supporters are at the heart of all our activity.  Our Head of Fundraising will have excellent rapport and an ability to develop and nurture relationships with our supporters.

How to apply:

Contact Wendy Carson for an informal chat, or visit our website

Please download the job description and person specification for more information and if you think you have what we are looking for send in your CV and supporting statement (please ensure your supporting statement is no longer than 3 sides of A4) 

Closing date:24th February 2020

Interviews:5th and 6th March 2020

We are seeking a permanent Director of Public Engagement to increase and inspire public support for Fairtrade leading Campaigning, Public Fundraising, Marketing and Communications including Media and Digital/Social Media. You will bring a high level of accountability, appetite for change, initiative and innovation to our work in leading and deepening our relationships with all of our public stakeholders:

• With the public, as supporters, at an individual and organisational level (campaigns) to increase public support and action
• With the public, as shoppers, in collaboration with commercial partners to grow product awareness and penetration
• Leading our relations with media and overseeing our external communications, including directly with the public through social media.

You will be a confident and considered decision maker with the leadership judgement and breadth to empower, motivate and realise the teams’ full potential. With experience of driving transformative change, you will create a truly enabling environment, ensuring our public engagement activities support and partner with the commercial and programmes teams. You will make sure problems/risks and issues are anticipated and dealt with, and lessons are learnt quickly and effectively.

We are in the final year of our 5-year strategy, and have just celebrated our 25th anniversary. During this time we’ve been one of the most successful and disruptive NGOs in the sector of international development. With one of the strongest grass root’s networks in the sector, we want to be transformative in how we communicate to the public across a whole range of audiences and channels to build on the legacy of the past 25 years. You will have substantial experience with responsibility for leading one or more of the following function; communications, marketing, digital/social or campaigning.

Each member of the senior leadership team is accountable for leading on international aspects related to their function. The Director of Public Engagement will deputise for the CEO on stakeholder relationships within the global Fairtrade system.  You will also be a public facing ambassador for Fairtrade in the UK with knowledge of, and commitment to, Fairtrade and development issues. A persuasive & engaging presentation style is essential.

The Fairtrade Foundation works with communities, businesses and individuals to tackle global poverty and injustice through transforming trading structures and practices. We are the UK’s leading voice on Fairtrade issues, an independent beyond profit organisation that uses the FAIRTRADE Mark to promote sustainable development and bring about real, structural change. Fairtrade is about better prices, decent working conditions and fair terms of trade for farmers and workers. It supports the development of thriving farming and worker communities, so that they have more control over their futures and protecting the environment in which they live and work. By giving farmers a better deal they can make their own decisions, control their futures and lead the dignified life everyone deserves.

At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a basic DBS check will be needed for this role as part of an offer of employment.

The Fairtrade Foundation is an equal opportunities employer and welcomes applications from all section of the community

Closing date: 3 March 2020, 5pm

First round interviews will take place w/c 16 March 2020

Final Panel interviews will take place w/c 23 March 2020

About us

Myeloma UK is the only organisation in the UK dealing exclusively with the blood cancer myeloma and related conditions.  We are dedicated to myeloma patients, their families and carers and understand the complexities and the impact living with a diagnosis of myeloma can have.  We continually strive to improve standards of treatment and care through research, education and training, as well raise awareness of myeloma as the third most common form of blood cancer in the UK.

Our determination to support everyone affected by myeloma unites us and underpins our commitment to:

• Empower patients and their families
• Inform and influence policy
• Educate healthcare professionals
• Improve treatment and care

Being part of Myeloma UK means being part of a dedicated team, passionate about making a difference in the lives of people with myeloma and related conditions.  If you are an experienced fundraiser who shares our ambition, commitment and values, you could be perfect as our Director of Income Generation.

About the role

This is a great opportunity to work at a senior level for a national charity at an exciting time. The Director of Income Generation is responsible for the development, management and implementation of our ambitious income generation strategy, which will enable us to continue our record of leadership through our ambitious services and research programmes.  We are looking for an inspirational leader and experienced, successful professional who shares our vision and will drive our income generation programmes forward.

Key deliverables will include leading on the delivery of the income generation strategy to meet income targets, KPIs and outcomes; preparing and monitoring the income generation budget; establishing relationships with leading income providers across various sectors; and providing clear direction and leadership to the Income Generation Team.   

Reporting to the Chief Executive as a member of the Executive Leadership Team, you will also share responsibility for the development and delivery of the strategic and operational plans for Myeloma UK. 

About you

With management experience at a senior/strategic level, you will have experience and success in developing income streams and exceeding income targets.  Your experience of project management and budget preparation will underpin your commitment to delivery and innovation, and you will bring high levels of integrity and leadership to your role in order to work as part of a leadership team delivering organisational change and improvement.

You will be a strong and enthusiastic communicator with highly developed interpersonal skills, able to enthusiastically engage with and present to a wide range of people. Like us, you will enjoy working as part of a team, building effective relationships and partnerships with internal and external stakeholders.  Your strong leadership skills and ability to inspire and motivate the team to deliver results will be key to this role. 

We are looking for candidates across the UK. The Myeloma UK offices are based in Edinburgh as is the fundraising team so remote working may be available if you are able to maintain a frequent and meaningful presence there. 

Applications close at 12.00 on Monday 24 February 2020.

First stage interviews are expected to be held in Edinburgh w/c 9 March 2020.

Second stage interviews will be held in London on a date to be confirmed. 

Development Director
£48,102 - £52,310 dependant on experience
Aylesbury
Full time, permanent 

Established 70 years ago, Action4Youth is based in Aylesbury and is a charity operating across Buckinghamshire, Milton Keynes and beyond. 

Our aim is to provide fun, often transformational experiences for all young people, whatever their background, ability or disability that not only challenge them but help and encourage them to grow as individuals, build personal confidence and set them new horizons from the perspective of what they can do rather than what they can’t.

It’s all about inspiring young people to become Inspiring Young People.

The organisation is currently in a period of ambitious growth as it increases its influence and reach. The role of Development Director will add energy, purpose and substance to the Senior Management Team as it pushes forward at an exciting time. This is an opportunity for someone with a can do attitude and a strong desire to make things happen.

As part of the Senior Management Team the Development Director will be responsible for leading a small team and its strategy. This is a hands on role.

The successful candidate will be a dynamic individual who has the vision to identify new opportunities to grow income, they will need to demonstrate:

Fundraising and commercial experience.  They will need to provide evidence of successfully forming and delivering a fundraising strategy
A good working knowledge of all aspects of fundraising including corporate, community, trusts and foundations and ideally legacies.
The ability to network, build and manage high value relationships and form strategic corporate partnerships
The ability to motivate and inspire a team to achieve targets and deliver the strategy
Experience and confidence of managing multiple projects simultaneously
Excellent budget management skills
Excellent verbal and written communication skills

This role will offer an opportunity for the successful candidate to have a direct and tangible impact on the charity by strengthening and increasing our supporter base, expanding our income streams and improving awareness of the charity, helping us to continue to work with and support young people in Buckinghamshire, Milton Keynes and beyond.

If you are a senior manager with a really strong business and fundraising background and you are  looking to progress your career to the next level or if you are an experienced Director who would like to make a real difference to the lives of young people we would love to hear from you.

The successful applicant will join a supportive, driven, committed team whose desire to achieve is matched by an intention to enjoy work on a day to day basis. The post will be based in an open plan office in Aylesbury and the new post holder should expect to enjoy being part of a collaborative, loud and energetic organisation.

To Apply

Application is in the format of CV and Supporting Statement.  The Supporting Statement should concentrate on the experience and knowledge requirements and be around 1,000 words maximum.

Closing date: Friday 21 February 2020 at 5.00pm   

First interviews: Wednesday 26 February 2020 
 
Final interviews: Tuesday 3 March 2020 

Previous applicants need not apply.

The National Eye Research Centre (NERC) is a fundraising charity that funds eye research teams across the UK to find the causes of eye disease to develop new prevention methods and more effective treatments. We fund research in all eye diseases affecting both children and adults.

We are seeking a dynamic and organised team player with strong administration skills and a confident customer service approach. You will make an essential contribution to NERC’s growing team and will enable the organisation’s strategic development by providing excellent administrative support to a number of areas including fundraising, grant making, financial processes, and general office management. The job is initially devised as a part time role (either 3 or 4 days a week) and can be worked flexibly across the week. There is scope for the role to grow to a full time equivalent (or job share).

MAIN DUTIES AND RESPONSIBILITIES

Donations processing and records management

• Processing all postal and online donations on the charity’s CRM (Donorfy).
• Ensuring that all recurring donations are updated on Donorfy on a monthly basis and new instructions are set up in a timely fashion.
• Thanking postal and online donors using agreed existing templates for communications and within the charity’s stewardship turnaround times (48 hours).
• Regularly reviewing Gift Aid declarations and chase any that are out of date or incorrect by running the relevant, pre-prepared database queries on Donorfy.
• Running a weekly query from Donorfy to identify new donors and donors over £250 and provide the list to the CEO for bespoke stewardship.
• Ensuring that all relevant donor communications are recorded on Donorfy.
• Ensuring that donor records are kept up to date and any changes in communication preferences are adequately and timely recorded on Donorfy.
• Maintaining any relevant paper and digital donation records that might be required for auditing purposes.
• Ensuring that shared electronic files (e.g. relating to the charity’s operations, grant management, finances, etc.) are organised and maintained in a systematic fashion.
• Informing the CEO (Data Controller) of any complaint received by donors or other supporters.

Financial operations support

• Supporting the day to day financial operations of the organisation, including banking of donations and logging of incoming donations and outgoing payments.
• Paying suppliers and grants invoices.
• Carrying out monthly bank reconciliations.
• Maintaining accurate and up to date financial records in preparation for regular audit reviews .
• Running database queries to provide the CEO with financial information in preparation of quarterly management accounts and annual audited accounts.
• Providing the CEO with monthly updates on grants payments made and flagging any unexpected changes or delays on the part of grant holders.

NERC Grants Co-ordination

• Supporting the CEO in liaising with applicants, the Scientific Advisory Committee, and NERC Trustees to provide a list of fundable major projects at the charity’s annual grant making round.
• Supporting the CEO in liaising with applicants, advisory panel, and Chair of Trustees to provide a list of fundable seed grants at the four grant-making rounds per year. 
• Communicating with successful and unsuccessful applicants on the outcome of their applications using existing templates and forms.
• Issuing successful applicants with grant award contracts and terms and conditions.
• Supporting the CEO in maintaining an up to date database of peer reviewers.
• Keeping up to date records of all existing grant commitments, including all relevant financial information on each grant.
• Within agreed procedures, ensuring that quarterly invoices from grant holders are received on time and for accurate amounts.
• Issuing payments of grant holder invoices.
• Within agreed criteria and procedures, ensuring that all projects progress reports are received on time and with a satisfactory level of detail.

Legacy administration

• Supporting the CEO in all aspects of legacy administration with guidance and under supervision.
• Logging all correspondence with estate executors on Donorfy and maintain up to date paper records of estate administration correspondence with executors suitable for auditing.
• Maintaining up to date financial records of all estates in administration to enable legacy income forecasting.
• Alerting the CEO of any unexplained estate administration delays incurred by executors by regularly reviewing all estates in administration.
• Supporting the CEO in liaising with the next of kin wherever possible for stewardship purposes and to gathering information on the donor which could be used for legacy marketing purposes.

Events

• Providing logistics support to the organisation of donor engagement and stewardship events.

General office management

• Acting as the first point of contact for the charity by handling inquiries by phone, email, and post.
• Ensuring that all relevant reports are updated on the Charity Commission’s website and updating information whenever necessary.
• Keeping up to date folders on Trustees information.
• Supporting the CEO with the planning and running of Trustees Board meetings, including distribution of papers and typing of meeting minutes.
• Booking meeting rooms and catering for internal and external meetings.
• Maintaining adequate stationery supplies to ensure the smooth running of the office.

The postholder may also be expected to carry out other duties, which may be reasonably requested. As such, the job may involve occasional evening and weekend work, for which time off in lieu can be claimed.

PERSON SPECIFICATION

Knowledge, experience and qualifications

Essential:

• You have a University degree or equivalent OR Business and Administration Level 3 Certificate (NVQ).
• You have at least 2 years’ experience working in a public facing administrative role.
• You have demonstrable experience of office management, committee servicing, budget monitoring, creating and maintaining reporting schedules, updating databases and using them to produce reports.
• You have a solid working knowledge of Microsoft Office suite, especially Word and Excel.

Desirable:

• You have worked in a fundraising charity.
• You have worked in a grant making organisation.
• You have experience of bookkeeping and you have a working knowledge of Sage and Xero.
• You have experience of administering a grants to external organisations, including monitoring expenditure on grants awarded by the organisation, and creating and updating schedules for grant holders to report back to the organisation on grant expenditure and project outcomes.

Skills and attributes

Essential:

• You are polite, courteous and customer focused.
• You have excellent communication skills (verbal and written).
• You are able to work with minimum supervision, are proactive and take initiative, e.g. by identifying problems, proposing solutions and escalating issues appropriately.
• You have a flair for implementing efficient systems and processes and continually seek to improve operational procedures.
• You have strong organising skills, you are meticulous and have excellent attention to detail.
• You have a positive team ethos and are keen to contribute to the overall success of the charity.
• You are able to work to tight deadlines and manage multiple priorities.
• You are resilient and able to adapt to changing priorities.

General

• You maintain high standards of personal appearance, conduct, respect for company property and reputation.
• You work within the appropriate company policies and procedures including health and safety.
• You maintain confidentiality of information about customers, suppliers, contracts, tenders and other commercially sensitive matters.

ADDITIONAL INFORMATION

• This position has a 6 months’ probation period.
• 30 days paid annual leave (pro rata) plus public holidays. 
• Up to 5% matching employer’s contribution to the charity’s workplace pension scheme (NEST).
• Flexible working considered.
• Free onsite parking at the Almondsbury site.

HOW TO APPLY

Closing date: Wednesday 26th February  

Invitations to interview:           Friday 28th February

Interviews:  Wednesday 4th March

We are looking for an ambitious individual to join our team for a one year period to cover maternity leave, playing a key role in leading and managing our fundraising team, ensuring strategy and income targets and other KPIs are met and high standards of fundraising practice followed. As Head of Community Relationships (Fundraising) you will have the opportunity to embed the strategy and area business plans and ensure they are successfully implemented and deliver net income growth across all our brands.

Head of Community Relationships Fundraising

22.5 hours per week over 3 days

1 year Maternity cover

£24,000 per annum

You will play a lead role in a developing and delivering the strategic aims of the organisation as well as driving improvements in the way we fundraise and maximising opportunities for growth and development. You will build strong working relationships across the organisation, representing fundraising in a number of internal and external forums.

Successful candidates will have a strong track record in supporter or customer relations; in leading large complex teams with a range of specialisms and handling change and challenge and have experience driving income growth and continuous fundraising improvement across an organisation or team. Ideally the successful candidate will also have good knowledge of Fundraising regulation and best practice.

For a full job description and person specification follow the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Applicants are welcome to call for an informal chat or to arrange a visit.

We are looking for someone with experience of working across a broad portfolio of income streams and a proven track record in generating income against targets. You will have exceptional interpersonal skills, and the ability to influence a wide range of stakeholders. Working collaboratively and being a team player are essential skills. The successful candidate will understand the balance of being hands-on in order to get things done and working strategically so that Saint Michaels meets its long-term objectives. 
 

The role is will work across our bases in Harrogate and Northallerton with other travel required as necessary. Our Harrogate offices are based at Hornbeam Park, just a few minutes’ walk from Hornbeam Park train station and well located for commutes from Leeds, York and surrounding areas via train or car. Our Northallerton office is based in Omega Business Village on Thurston Road. 

Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.

Harrogate District Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice and Talking Spaces.

Benefits include:-

• Competitive rates of pay

• 21 days paid holiday per year for full time

• Comprehensive Induction Programme

• Contributory Pension Scheme with employer contribution of 8% and variable employee contribution

• Employee Assistance Programme

• Free Car Parking/Walking distance from Hornbeam Park Station

• Free DBS/CRB check

Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.

Please click Apply and you will be forwarded to our recruitment website. Alternatively please call Helen/Alison in the HR team at Saint Michael’s Hospice.

Completed applications to be received by 9am on 5th March 2020

Interviews will be held on Thursday 12th March 2020.

Want to join a charity that offers unique development opportunities and play a key role in impacting the lives of thousands of people?

The Royal Free Charity is entering an exciting new phase of growth and has a vacancy for a Database Manager.

This pivotal role, which will critically underpin all our fundraising and marketing activities, will be responsible for:-

• strategic leadership and daily management of the Charity’s CRM/s, namely Raiser’s Edge
• recording and delivering data
• all staff queries, training and support
• management of database projects
• handling relationships with key stakeholders and business departments
• managing data migration projects across databases within the charity

The RFC works in partnership with the Royal Free Trust by ‘making today feel better’ for all users of the hospitals. We raise and spend millions every year, which supports pioneering research that revolutionises patient care through to everyday improvements in hospital services and facilities.

If you’re a self-motivated, ambitious individual, interested in making a positive impact on the patient experience, a team player who also thrives on autonomous work, and detail-oriented with a hands-on approach, we’d be delighted to hear from you.

The successful candidate will undertake the following role responsibilities and be able to demonstrate the necessary experience and skills: -

Role specific responsibilities: -

CRM

• Management and development of the CRM and associated systems, including: -
  • analysis, segmentation and selections
  • the streamlining of systems to assist the Charity in achieving its goals
  • data and reporting systems, ensuring these are fit for purpose to cover all supporter activities
  • maintenance of data integrity, applying robust quality checking and regular cleaning
  • strict adherence to data protection principles and legal requirements

Strategic Development

• Lead on the strategic development of the Charity’s CRM, ensuring: -
  • alignment with the broader organisational strategy
  • it sets the highest standards in data governance and is a champion of good practice
  • business needs are continuously met, creating a future-proof environment for holding and enhancing the Charity’s customer data

Team Management

• Management of the Database team: -
  • working closely with the Fundraising Database Administrator to ensure the database is well structured and fit for purpose, providing cover in their absence
  • ensuring all income is inputted and recorded correctly
  • overseeing the production of month end reports to the Charity’s Finance team

Database Leadership

• Be the main point of contact for all database queries: -
  • ensuring users have the skills, tools and knowledge to maximise data potential
  • training and supporting users across the Charity, logging and addressing queries in a timely manner
  • working closely with other departments to ensure data is collected, stored and managed properly within their systems
  • creating specialised queries and reports to meet users’ needs

Other Duties

• Manage relationships with senior stakeholders and other Charity teams including Fundraising, Marketing, Volunteering, Operations and People
• Prepare data for regular Gift Aid claims in line with an agreed schedule

Fit for Royal Free Charity - What we are looking for

We can’t live without….(essential)

• Previous experience: -
  • Minimum 2 years’ CRM experience, ideally working with Raiser’s Edge
  • Minimum 1 year: -
    • line management / managing a team
    • experience delivering IT training
  • Excel (advanced) SQL and / or SSRS
  • Working and communicating with a number of stakeholders
  • Project delivery at ground level in relation to fundraising databases
  • Delivering quantitative and qualitative data analysis techniques and processes
  • Data reporting and producing data insights and visualisations
• Knowledge of the Data Protection Act (GDPR), Gift Aid and BACS statutory requirements as they relate to UK fundraising
• Advanced analytical skills including being skilled at managing large volumes of data
• Ability to: -
  • prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions
  • follow instructions and adhere to Charity and Trust policies
• First class people / customer service skills
• Degree / other qualification in IT or similar
• Honest, flexible and responsible
• Excellent IT skills

We’d love you to have….(desirable)

• An ability to learn and use software packages to an advanced level
• Understanding or interest in subscriptions-based marketing / events organisations
• Understanding of Google Analytics

We’d like you to ….(general)

• Be motivated and self-initiated with a non-judgemental approach
• Have a: -
  • strong affinity with the charity mission and ethos
  • positive professional work attitude
  • presentable appearance
  • ‘hands on’ attitude with good attention to detail
• Have an ability to: -
  • work unsupervised
  • work in a ‘team – based’ environment
  • work to tight deadlines and deliver results
  • be flexible, tactful, diplomatic and supportive in your approach
• Be enthusiastic and passionate for Charity / Hospital environment

This role is subject to a basic Disclosure and Barring Check.