Legal jobs

The Gurkha Welfare Trust provides vital support to Gurkha veterans, their families and communities in Nepal. We have been working in Nepal for over 50 years, delivering essential financial and medical aid to Gurkha veterans and widows, and working with local communities to provide access to clean water and education. We also build earthquake-resilient homes for our most vulnerable pensioners.

This role’s primary responsibilities will be as follows:

 1. Develop and implement the Trust’s Individual Giving acquisition strategy across regular giving, one‑off donors, mid‑value supporters, and legacy pledgers, in collaboration with the Head of Fundraising & Communications.

2. Lead the planning and management of the annual acquisition budget, ensuring income and expenditure forecasts are accurate and regularly monitored.

3. Deliver integrated, supporter‑focused campaigns across direct mail, TV, door‑drop, inserts, press, telephone fundraising, and digital channels, ensuring activity meets agreed targets, deadlines, and quality standards.

4. Work with the Database Manager and external partners to ensure accurate data selection, segmentation, and fulfilment for all campaigns.

5. Monitor donor behaviour and key performance indicators, including attrition, response rates, and ROI, and develop strategies to enhance retention and reactivate lapsed supporters.

6. Collaborate with creative and fundraising agencies to test, refine, and optimise campaign content, propositions, and targeting.

7. Ensure the highest standard of donor care, working closely with the Individual Giving (Stewardship & Retention) Manager, Database Manager, and fulfilment providers to deliver a consistent and positive supporter experience.

8. Strengthen the regular‑giving acquisition proposition, identifying growth opportunities and mitigating donor attrition.

9. Maximise Gift Aid income by ensuring all acquisition activity includes appropriate prompts and compliance measures.

Support legacy marketing activity in partnership with the Legacy Administration team.

KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES

Applicants for this position should be able to satisfy the following criteria:

Essential:

• Proven success in delivering Individual Giving or marketing campaigns that meet or exceed income targets.
• Strong project management skills and experience coordinating multi‑channel fundraising campaigns.
• Experience managing significant income and expenditure budgets.
• Ability to analyse campaign performance, interpret data, and produce clear, actionable reports.
• Strong creative judgement and ability to guide external agencies.
• Excellent communication skills, with a collaborative approach to working with colleagues, partners, and suppliers.
• Good understanding of fundraising regulation, Gift Aid, and data‑protection requirements.
• Strong numeracy skills and confidence working with financial and supporter datasets.
• Excellent attention to detail, written and verbal communication, and competent IT skills.
• A positive, proactive attitude and commitment to working as part of a supportive fundraising team.
• A genuine commitment to the values and mission of The Gurkha Welfare Trust.

Desirable:

• A relevant degree or recognised fundraising qualification (or equivalent practical experience).
• Extensive experience in an Individual Giving or similar fundraising role.
• Experience managing external agencies and overseeing creative, print, and production processes.
• Experience of mail or telephone acquisition campaigns and testing new fundraising channels.

Experience using CRM systems, particularly Access or similar platforms.

Head of Governance & Compliance

Central London (Hybrid – 2 days in office)
Up to £82,000 + benefits
Housing Association | Permanent

About the role

This is a standout opportunity to join a respected Housing Association in a pivotal leadership role, reporting directly to the Executive Director of Finance and operating at Senior Management Team level.

As Head of Governance & Compliance, you’ll act as the organisation’s regulatory focal point, ensuring strong governance, robust compliance frameworks and effective engagement with the Regulator of Social Housing. You’ll also take on the formal responsibilities of Company Secretary, working closely with the Chief Executive and Board.

This is a highly visible role where you’ll influence strategic decision-making, hold senior stakeholders to account, and play a key role in maintaining the organisation’s regulatory standing.

Key responsibilities

• Lead on all governance, compliance and regulatory matters across the organisation
• Act as Company Secretary, ensuring statutory compliance and effective board governance
• Serve as the primary contact for the Regulator of Social Housing, managing returns and relationships
• Work closely with the CEO and Board, supporting governance effectiveness and decision-making
• Lead on Board and Committee recruitment, succession planning and appraisals
• Oversee risk management and assurance frameworks, including strategic and operational risk registers
• Ensure compliance with data protection legislation, acting as Data Protection Officer
• Manage Subject Access Requests (SARs) and wider information governance
• Oversee internal audit activity and ensure robust assurance reporting
• Lead on policy development and ensure alignment with regulatory and legal requirements
• Provide oversight of Stage 2 complaints handling across the organisation
• Conduct horizon scanning on regulatory and legislative changes

Team leadership

You’ll lead a small but high-impact team of three:

• Policy Officer
• Risk & Assurance Officer
• Governance & Board Support Officer

What we’re looking for

We’re keen to speak with candidates who bring:

• Strong social housing experience is essential across governance, compliance, risk or regulation
• Proven experience engaging with the Regulator of Social Housing
• Company Secretary experience and exposure to Board and Committee environments
• Deep understanding of data protection and handling of SARs (DPO experience highly desirable)
• Experience operating at SMT level, with the confidence to challenge and influence peers
• Track record of attending and contributing to Board meetings
• Leadership and team management experience

Why this role stands out

• Genuine strategic influence at senior leadership level
• Direct exposure to the CEO and Board
• Opportunity to shape governance during a period of Board succession
• Broad remit across governance, risk, compliance and data protection
• Purpose-driven organisation making a real community impact

If you have the required experience and are interested in finding out more, please do reach out to my email at [email protected] ASAP.

About Us

Khalsa Aid International is an award-winning global humanitarian organisation providing aid in disaster zones and supporting vulnerable communities worldwide. We are seeking a Finance Assistant to join our growing team and help ensure transparency, accountability, and effective use of donor funds.

The Role

This is an excellent opportunity for someone early in their finance career to gain hands-on experience in a fast-paced charity / NGO environment. You will support core finance functions including accounts payable, bookkeeping, bank reconciliations, donor fund tracking, and financial reporting.

Key Responsibilities

• Process invoices and manage accounts payable 

• Record and reconcile donations and income streams 

• Perform bank reconciliations and maintain accurate ledgers 

• Manage petty cash and staff expenses 

• Daily book-keeping and record keeping

• Assist with month-end processes (journals, accruals, prepayments) 

• Support budgeting and forecasting activities 

• Maintain organised financial records for audit and compliance 

• Assist with management accounts and donor reporting 

• Monitor and track restricted funds 

• Prepare and submit Gift Aid claims (HMRC) 

• Update financial data on internal systems (e.g. Notion) 

• Coordinate payments across international projects and teams 

• Issuing donation receipts

• Ensure finance processes are followed as per finance policies in place. 

• Assist with adhoc reports

• Expected to assist Operations team, for events to guide on best practices.

• Carrying out detailed walkthrough tests for all projects and payments. 

• Working with other departments to support them where required. 

• Handling finance-related queries internally and externally; keeping log of all finance letters and documents

• Keeping all finance-related tracker sheets up to date.

• Responsible for gift aid.

• Assisting with the audit queries and process. 

Requirements

Essential:

• Studying towards or qualified in AAT / ACCA / CIMA or relevant degree 

• 4-5 years’ experience in finance, accounts, or bookkeeping 

• Experience with accounting software (Xero, Sage, QuickBooks) 

• Strong Excel skills and numerical ability; strong analytical skills 

• High attention to detail and organisation 

• Strong communication skills 

• Deadline oriented and has worked in a fast pace environment

Desirable:

• Experience in charity / non-profit finance 

• Knowledge of fund accounting / restricted funding 

• Exposure to audit 

• Understanding of Gift Aid 

• Been previously independently responsible for parts of finance function and as a team leader. 

What We’re Looking For

• Passion for humanitarian and charity work 

• Proactive, adaptable, and solution-oriented mindset 

• Ability to manage multiple tasks and meet deadlines 

• Strong interpersonal and cross-cultural communication skills 

• High level of integrity and professionalism

Candidates must have the legal right to work in UK; we are unable to offer visa sponsorship for this position.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.

We are a leading provider of mental health services in Birmingham and the West Midlands.

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.

The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies.

You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.

The helpline is a 7 day a week service open 9am -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.

You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, we would like to hear from you.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Tuesday 21st April 2026

Interviews will take place on Tuesday 5th and Wednesday 6th May 2026

The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.

Specific Duties:

• Develop person centred multi-agency support plans. Work to a recovery based aspirations led model.
• Collect baseline information about clients current mental health needs, and record and monitor progress as they engage with the service.
• Provide assertive support to ensure effective engagement to achieve personal goals and aspirations for wellness and enjoyment of life.
• Act as a point of contact for other agencies working with the individual. Plan interventions flexibly to meet individual needs.
• Provide initial advocacy and support to access appropriate services and agencies
• Plan for reduced involvement as the service user gains sustained mental wellbeing and control. Plan for service exits, building in aftercare and rapid return if necessary.
• Support individuals to engage in meaningful activity and facilitate activities such as an LGBT group and healthy eating group. Develop other activities with guidance and input from service users.
• Regularly review barriers to progress, involving other agencies as necessary.
• Provide quarterly statistical information such as demographics and outcomes, for funders and internal use.
• Keep up to date on current treatment models, care philosophy and mental health legislation.
• Deal with general correspondence and enquiries relating to service users and the service. Keep up to date service user records.

About You

You will have experience of working with people experiencing mental ill health, experience of working with and managing risk therapeutically, experience of working in a partnership environment or with other agencies, experience of facilitating groups, setting group objectives and reviewing outcomes, and experience of using data bases to record client need, interventions and progress. You will be able to demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups. You will have knowledge of the range of services available to people with mental health needs or other complex needs. You excellent interpersonal skills and the ability to communicate clearly at all levels abd the ability to plan and organise own workload

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution. This is a fixed term contract for 6-9 months to cover maternity leave.

We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Organisation

This is a well-established health and wellbeing charity operating across London, delivering services that support vulnerable and socially excluded individuals. The organisation works closely with a wide range of funders, partners and regulatory bodies and operates within a complex, multi-funded environment. With annual income in excess of £20m, it combines scale, breadth of services and a strong commitment to high standards of governance and impact.

The Job

Reporting to the Chief Operating Officer, the Head of Finance and Reporting will lead all aspects of financial planning, reporting and control. You will oversee budgeting and forecasting, produce high-quality management accounts, and lead the preparation of statutory accounts in line with Charity SORP.

The role includes responsibility for financial reporting to senior leadership, funders, partners and regulatory bodies, oversight of the annual audit, strengthening internal financial controls and managing financial risk. You will manage and develop the finance and management accounts teams and work closely with operational, fundraising and business development colleagues to support informed, strategic decision-making.

The Person

You will be a qualified accountant (ACCA, ACA, CIMA or CIPFA) with significant post-qualification experience in senior finance roles. You will bring strong technical accounting knowledge, experience of charity finance and funding compliance, and a proven track record of leading staff/teams and managing audits. You will be confident communicating complex financial information to financial stakeholders and comfortable operating in a fast-paced, multi-funded environment. A values-led approach and a genuine commitment to supporting vulnerable or socially excluded groups is essential.

What's in it for You?

• Salary: £72,000
• 30 days annual leave from day one, increasing to a maximum of 33 days after five years' service, plus bank holidays.
• Additional paid leave for your birthday and key life events, including weddings or civil partnerships, moving home and your child's first day of school.
• Enhanced sick pay, providing up to 6 months full pay and 6 months half pay following probation.
• Flexible working options available to support a healthy work-life balance.
• Hybrid working with a minimum of 1 day per week in the office, but ability to do more is available.
• Learning and development support, including reimbursement of agreed professional membership and registration fees.
• Paid volunteering leave, supporting you to give time to causes you care about.
• Employee wellbeing support, including access to a free, confidential 24/7 helpline offering legal, financial, health and family advice.
• Additional benefits, such as a cycle-to-work scheme, refer-a-friend bonus and life assurance.

What to do now
Please apply in the first instance and applications will be reviewed as they come through. The client may offer before the closing date.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at the Hays website.

Generous Giving Adviser

Are you passionate about nurturing a culture of generosity within the Church? Do you enjoy helping churches flourish in their ministry by strengthening stewardship and giving?

The Diocese is seeking a Generous Giving Adviser to join the Parish Support Team and assist parishes on their “Journey of Generosity”.

Position: Generous Giving Adviser

Location: Hove/Hybrid

Salary: £38,600 per annum

Hours: 37.5 hours per week

Contract: 3 years fixed term

Closing Date: 23rd April 2026.

Interview Date: Hove on Friday 8th May 2026.

About the Role

As Generous Giving Adviser, you will inspire, equip and encourage clergy, PCCs and parish leaders to embed stewardship and generosity into the heart of church life. You’ll provide practical advice, deliver workshops, give presentations on generosity, and help churches make the most of tools such as the Parish Giving Scheme, Cornerstone and digital giving mechanisms.

Key Responsibilities

• Advising clergy, PCCs and parish teams on stewardship, generosity and fundraising.
• Preaching, teaching and/or presenting on generosity in church services and meetings.
• Supporting the rollout of diocesan and national generosity programmes.
• Delivering training, workshops and roadshows.
• Encouraging the use of digital and traditional giving tools including the Parish Giving Scheme.

About You - You will be:

• An excellent communicator who is able to motivate and inspire.
• Confident preparing and delivering presentations, workshops and training.
• Organised, proactive and able to manage varied workload.
• Skilled in building strong relationships across church contexts
• A practising Christian - Genuine Occupational Requirement under the Equality Act 2010.

About the Organisation

The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.

As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.

What is on offer:

• Flexi-time and the opportunity to apply to use the DBF’s remote working policy to work from home for part of the week.
• 28 days of annual leave, plus bank holidays and two privilege days per year.
• Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
• Employee Assistance Programme with access to GP appointments, counselling and financial and legal support.
• Free parking, and the ride to work scheme and development opportunities.

Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

You may have experience in areas such as Church Partnerships, Church Relationships, Fundraising, Fundraiser, Fundraising Coordinator. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, Regional, Spine points 41-37
• Regional Salary: £36,646 p.a. rising to £40,901 p.a.
• Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Closing date: at 12 midday on 14 April 2026

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Grade: Band 2, Region

Salary:

Spine points 41 - 37

Starting salary £36,646 p.a. rising to £40,901 p.a.

Location: PCS Birmingham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Date: March 2026

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Child and Family Practitioner / ChISVA

NHS AfC: Band 6

Main area: Paediatrics
Grade: NHS AfC: Band 6
Contract: Fixed term – 11 months (secondment cover to contract end date 31/03/2027)
Hours: Full time – 37.5 hours per week
Job ref: 309‑UCLH‑7665
Site: UCLH
Town: London
Salary: £46,419 – £55,046 per annum inclusive of HCAS
Salary period: Yearly
Closing: 14/04/2026 23:59

Important Information on AI Use

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. 

Job Overview

Transforming the national response to child sexual abuse

The Lighthouse is the first UK Child’s House, a national leader in trauma-informed, multidisciplinary support for children and young people who have experienced child sexual abuse. Based in Camden and serving North Central London, we provide integrated health assessments, therapeutic interventions, advocacy through the criminal justice process, and video recorded interviews led by clinical psychologists. Our model has influenced policy and practice across the UK, improving well-being for children and carers, and increasing convictions.

We are seeking an experienced, professionally registered Social Worker to join our team of social workers and ChISVAs. If you want to shape how social workers respond to children as victims of crime, and you are ready to deepen your expertise in complex safeguarding, this is an exceptional opportunity to work within a unique and nationally influential service.

Main Duties of the Job

In this role, you will provide specialist child-centred advocacy and coordinated support for children and young people as they navigate the criminal justice process following sexual abuse. Acting as a dedicated ChISVA-informed practitioner, you will ensure that each child understands their rights, feels heard and supported, and is prepared for every stage of their justice journey, from early decision making to court outcomes. You will offer clear, accessible information about police processes, ABE interviews, CPS decisions and court expectations, and you will work closely with police, social care and legal partners to ensure the child’s best interests remain central.

Your work will span early safeguarding oversight, holistic needs assessments and collaborative care planning with our multidisciplinary team, including CAMHS clinicians, social workers, paediatricians and NSPCC therapeutic practitioners. You will be a consistent point of contact for children, young people and their safe family members, helping them manage trauma-related needs, address practical barriers and access the support and interventions recommended by the Lighthouse. The role includes guiding families through complex and often distressing processes, ensuring they have continuous access to information, emotional support and safety planning.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Skipton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

SMART CJS – Trust and Foundations Bid Writer

Role Overview

Are you committed to supporting people who are homeless or rough sleeping?

Are you proactive with a positive attitude?

Job Title: Trust and Foundations Bid Writer (with some responsibility for corporate fundraising)

Hours: 37 hours per week

Location: Working from our office in central Bedford, with some provision for remote working.

About SMART CJS

Founded in 1997, we are a charity that provides safe spaces for people who are facing or experiencing homelessness, are rough sleeping or have fallen on tough times. As times have changed, our services have adapted and grown, but we’ve always kept the people we support at the centre of all that we do. We believe that everyone needs a little help sometimes and, with trust, respect and honesty, people can make incredible changes. Our vision is to transform communities so that everyone has the opportunity to achieve their fullest potential, participate in and contribute to all aspects of life. Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives.

Why Join Us?

We believe in diversity and inclusion. We welcome applications from individuals of all backgrounds.

Benefits include:

• 27 days Annual Leave (rising to 30 after 3 years) + Bank Holidays (pro rata)
• Generous Pension scheme (after successfully completing a probation period)
• Excellent Development and Growth Opportunities
• Access to a Charity Worker Discount scheme
• Access to the company health and wellbeing service including support with mental health, legal advice and more
• Access to an online GP service

We require all staff and volunteers to be committed to safeguarding and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure and Barring Service (DBS). This job description will be supplemented by annual objectives which will be developed in conjunction with the post holder.

The Role

SMART CJS is looking to recruit a Trusts and Foundations Bid Writer. The successful candidate will also have some responsibility for corporate fundraising with businesses based in Bedford and beyond; this responsibility will be shared with our Community and Corporate Fundraiser.

The main responsibility, though, will be to generate income by writing bids to charitable trusts and foundations, and to statutory funders.

The role will include researching and identifying charity trusts and similar bodies which are able to make an award to SMART. It will also include keeping abreast of developments in fundraising in the charity sector as a whole, especially in the field of grant awarding and, to a lesser extent, of corporate giving.

There will be a probationary period for the role. As it generally takes six months for a grant to be awarded (though some arrive more quickly), the probationary period will need to be for a minimum of seven months, though its precise duration can be negotiated with the successful candidate.

Training will be given; the scope of the training will depend on the candidate’s previous experience.

This is an exciting opportunity to join SMART’s friendly and dedicated team. You’ll need to be able to manage your time effectively; the role is primarily self-directed. We envisage that you’ll be working primarily from our offices in Prebend Street, Bedford, though you'll be able to work from home for some of the time as well. Given the nature of our work, personal resilience is important; some of the stories we use when applying for funding can be emotionally challenging.

Our fundraising comes from regular gifts, donations from the community (individuals and groups), and corporate bodies (businesses). The majority of our fundraising income comes from grants. There will be a realistic target for the amount you need to raise; this will reflect the performance for grant applications in the charity sector as a whole and it will not be unrealistic. Fundraising is not an exact science; the assessment of performance against the targets will be fair and reasonable. The final responsibility for SMART’s fundraising rests with the trustees; they appreciate and understand the complexity of the issues involved.

Main Purpose of the Role

You will work closely with the CEO, the Chair of Trustees, the Head of Business and the fundraising team. The post involves gathering information, writing the bids, tracking the progress of submissions, and reporting back to grant awarders on how their money has been spent, if they require this.

There will also be a responsibility for corporate fundraising. This will involve building relationships with businesses in and beyond the Bedford area. The responsibility for this will be shared with our Community and Corporate Fundraiser.

Key Responsibilities

Fundraising and Bid Writing

• Research and identify suitable grant and funding opportunities from charitable trusts, foundations, and statutory bodies.
• Write and submit high-quality funding applications and proposals in line with SMART’s strategic priorities.
• Work collaboratively with service leads and front line teams to gather accurate, up-to-date data and service information for applications.
• Tailor the applications to the funder’s criteria, using storytelling effectively.
• Manage a pipeline of applications and submissions, ensuring deadlines are met and income targets are tracked.
• Maintain and build relationships with key funders, providing timely reports and updates on grant-funded work.
• Work to realistic targets and be able to provide feedback on these.
• Organisational Development and Support
• Contribute to the strategic development of SMART’s income generation plans.
• Support development of strong internal bid and grant management systems.
• Monitor success rates and provide monthly reporting on funding performance to the Head of Business and to the Chair of Trustees.
• Represent SMART CJS at funding briefings, webinars, and networking opportunities where appropriate.

Other Responsibilities

• Participate in SMART’s performance management and appraisal process.
• Attend the monthly meetings of the Fundraising Committee (a sub‑committee of the Board of Trustees).
• Comply with health and safety policies and procedures.
• Undertake any other duties commensurate with the role, as required by the CEO, the Head of Business or the Chair of Trustees.

Person Specification

Whether you’re already an experienced bid-writer, or whether you think this is something that you could learn to do effectively, we’d like to hear from you. You need to have excellent skills in written English and be able to write in prose that’s clear and readily understandable to the general reader. The criteria for each grant awarder are different; you need to be able to match your bid to what they would like to fund (homelessness, mental health, relief of poverty, women’s issues and so on). You need, then, to tell SMART’s story in a way which appeals to each funder.

You need to have excellent inter-personal skills and be able to work as part of a team. While there is a strong element of self-direction in the role, you need to be able to work closely with senior management and also with the trustees; the trustees have the final responsibility for fundraising in the charity.

You will need, too, to have a commitment to equality, diversity and inclusion, and to have a genuine interest in homelessness and the work of the charity, and a commitment to improving our clients’ lives and wellbeing.

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About the Giving Directorate and Net Zero Carbon Programme
The Church of England ministers to every community in England, and our mission and ministry is sustained and expanded through a culture of generous giving.

The Giving Directorate plays a vital role in equipping dioceses, parishes, and clergy with the tools and confidence to encourage generosity. Through strategic leadership, innovative resources, and collaborative partnerships, we aim to inspire giving that enables the Church to flourish in every community. We lead major funded projects that strengthen giving across the Church, ensuring that generosity is central to mission and ministry.

The Giving Directorate has four teams: Innovation & Insight (leading on innovations, the parish share project, data analysis and marketing); Parish Giving Scheme (giving mechanisms and technology); NZC Fundraising (including policy, philanthropy and gifts in wills) and Learning & Development (delivering training, mentoring, and equipping clergy and diocesan giving advisors, national and regional conferences, and developing online learning resources for parishes).
You will sit within the Net Zero Carbon Fundraising team which leads the strategy to coordinate and support the plans being developed by our dioceses, churches, cathedrals, schools, and departments to secure the significant additional funding needed to decarbonise the Church of England.

What you'll be doing
Legacies have historically played a transformative role for the Church of England - sustaining parish ministry, helping deliver the 30,000+ community projects run by parishes every year, conserving historic buildings and enabling important work for the future, including Net Zero Carbon projects. There is significant untapped potential for legacy giving to make an even bigger difference to our work, but awareness is uneven, and local church leaders often lack the training and resources to talk confidently about gifts in wills.

As the Gifts in Wills Manager, you will lead an ambitious new legacy programme to significantly expand the support and resources available for all parts of the Church of England to effectively encourage legacy giving. This will include creating new legacy giving resources that can be used by parishes, cathedrals and Dioceses as well as new training for local parish volunteers, clergy and senior leaders.

Gifts in wills have the potential for significantly enhancing the work of the church in caring for God's creation, being the culmination of a person's lifetime of commitment and care for the church and God's creation. The role will include specifically looking to develop NZC cases for support as a way to encourage gifts in wills, through linking the ongoing and perpetual care of God's creation with the long term impact of gifts in wills.
Through your work you will create a culture shift where legacy giving is demystified to become a natural part of Christian discipleship. The increased number and generosity of legacy gifts pledged and received will make a long-lasting impact on the financial ability of parishes, cathedrals, and dioceses to fund their ministry and social impact in the communities they serve.

Key Relationships: Head of Net Zero Carbon Fundraising, Deputy Director (Learning and Development), Regional Giving Advisors, Head of Resources & Insights, Diocesan Giving Advisors, NCIs Legal Team, Farewill, Christian Aid.

This is a fixed-term contract role for three years, and interviews will take place week commencing 27 April.