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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Chief Operating Officer (COO)
Organisation: The Skill Mill
Location: Remote, with expectations to travel to Gateshead and occasional travel to other UK locations
Salary: £45,000 pa
Contract Type: 2 years fixed term contract, Full-Time
Reporting to: Chief Executive Officer (CEO)
Job Purpose:
The Chief Operating Officer (COO) will play a pivotal role in driving the operational success of The Skill Mill. Working closely with the CEO, the COO will oversee day-to-day operations through line-management of the 3 regional Operations Managers, will ensure the delivery of exceptional services, and will support the growth of our social enterprise model across the UK and beyond. This is a strategic leadership position, requiring a dynamic individual with a passion for social impact, operational excellence, and business development.
Key Responsibilities:
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Operational Leadership: Oversee all operational functions, including service delivery, project management, and workforce coordination, ensuring high standards and client satisfaction.
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Strategic Growth: Collaborate with the CEO to develop and implement expansion plans, identifying new partnerships, contracts, and opportunities to scale The Skill Mill’s impact, ensuring operational readiness and quality as the organisation scales.
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Team Management: Lead, motivate, and develop The Skill Mill’s operational delivery teams (see attached structure chart), including the Operations Managers, the Pathway Advisors, and the Supervisors, fostering a culture of inclusion, accountability, and continuous improvement. Lead workforce planning, staff development and wellbeing to ensure a sustainable, motivated and resilient workforce.
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Financial Oversight: Work with the finance team to manage budgets, monitor performance against targets, and ensure cost-effective operations while maintaining quality.
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Governance: Supporting organisation and partnership governance by contributing to papers, risk registers and performance reports, engaging in solution-focused discussion at relevant forums, and ensuring feedback loops with operational delivery teams.
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Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, commercial clients, criminal justice partners, and community organisations.
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Compliance and Risk Management: Ensure all activities comply with legal, regulatory, and health and safety standards, mitigating risks effectively and escalating through appropriate organisational and legal pathways where necessary.
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Safeguarding: Act as senior lead and an initial escalation point for safeguarding, ensuring robust policies, training, reporting and continuous improvement.
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Impact:
- Measurement: Monitor and report on social and environmental outcomes, ensuring alignment with The Skill Mill’s mission and funding requirements.
- Performance: Work alongside partners, including Social Outcomes, evaluation and funding partners to drive performance in line with key success milestones, and engage in collaborative problem-solving to improve the offer and overcome challenges.
- Quality Assurance: Contribute to organisational quality assurance processes by providing operational insight to support effective monitoring and review. Facilitate and support quality assurance audits, reviews and continuous improvement practices across operational delivery, working closely with operational delivery teams and relevant partners to ensure learning is embedded and service standards are consistently met.
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Innovation: Drive operational efficiencies and explore innovative approaches to service delivery and trainee support.
Person Specification:
Experience:
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An understanding of, and sensitivity to, working with vulnerable or disadvantaged groups.
Skills and Abilities:
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A values-led approach to strategy, with the ability to balance social impact, quality, and financial sustainability in strategic and operational decision-making.
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Exceptional leadership and people management skills, with a collaborative and empowering approach.
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Confident in using insights from performance data and information to drive continuous improvement
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A clear, confident and inclusive communication style, with the ability to engage, motivate and align within the organisation and externally
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A collaborative approach to partnership working, with the ability to navigate differing priorities and build trusted relationships across sectors/ stakeholders.
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Proficiency in working with digital tools that support operational efficiency (e.g., CRMs, project management software, Microsoft Office/Google Suite)
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Ability to translate organisational strategy into actionable operational plans
Personal Attributes:
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Passionate about social justice, youth development, and environmental sustainability
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Resilient, adaptable, and solution-focused, with a hands-on approach to problem-solving.
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Commitment to The Skill Mill’s values of opportunity, integrity, and excellence.
What We Offer:
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The chance to make a tangible difference in the lives of young people and the environment.
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A supportive and purpose-driven work environment.
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Opportunities for professional growth as part of a growing social enterprise.
Essential Requirements:
Experience:
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Proven senior leadership experience in managing operations, ideally within criminal justice or a social enterprise, charity, or environmental services sector.
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Demonstrable ability to lead and manage complex operational delivery in multiple geographical areas, ensuring quality and consistency across teams.
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Demonstrable success in growing an organisation or enhancing service delivery, including securing contracts and partnerships.
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Experience managing diverse teams in a hybrid work environment
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Experience of working effectively with external partners, including commissioners, criminal justice agencies and/or commercial organisations.
Skills and Abilities:
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Analytical mindset with experience in budgeting, performance monitoring, and process improvement.
Qualifications and Certifications:
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A relevant degree or equivalent professional qualification (e.g., business management, operations, or social enterprise leadership) is preferred but not essential.
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Enhanced DBS check is required.
About The Skill Mill:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help lead the response to rough sleeping in South West London. Join SPEAR as our Rough Sleeping Outreach and Assessment Manager and make a real difference to the lives of people experiencing homelessness.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people sleeping rough to move into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead our Rough Sleeping Outreach and Assessment Service across the London Boroughs of Richmond and Wandsworth. You will manage a dedicated team delivering street outreach and operating from the Assessment Centre in Clapham Junction, ensuring people experiencing rough sleeping receive timely, trauma-informed support and pathways into accommodation.
This is a hands-on leadership role where you will oversee service delivery, manage staff and rotas, build strong partnerships with local authorities and support services, and ensure high-quality safeguarding and case management.
If you are passionate about tackling homelessness and leading frontline services that make a real difference, we would love to hear from you.
Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support, so you can thrive while helping others do the same.
Your Benefits
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
The client requests no contact from agencies or media sales.
Join us and lead the growth of a thriving, mission driven charity. As our Commercial Services Director, you will shape and drive the sustainable income that powers life changing services for older people across Lincolnshire.
Working at both a strategic and operational level, you will provide visionary leadership across Age UK Lincolnshire’s commercial portfolio. Partnering closely with the Chief Executive, Board of Trustees, Executive Team, staff, volunteers and the older people we serve, you will help set organisational direction, identify future opportunities, and ensure strong oversight of performance, policies and priorities.
Reporting directly to the Chief Executive, this commercially focused role is responsible for generating income and overseeing all income producing services within the charity. You will balance ambition with purpose—ensuring that our charitable aims are upheld and that older people remain at the heart of every service and development.
As a key member of the Executive Leadership Team, you will play a central role in shaping, developing and delivering the future of our commercial activities. You will lead the growth of existing services and pioneer new income streams across the region, expanding our reach so that more older people can benefit from high quality support. This position combines strategic innovation with hands on delivery, offering the opportunity to make a significant and lasting impact on the lives of older people in Lincolnshire.
The post-holder needs to be a confident communicator who is self-driven, proactive and dedicated, with an enthusiastic and positive approach to delivering and developing services for older people. Knowledge and experience in the charity sector and business development is desirable. The post-holder would also ideally have knowledge of the Health and Social Care Sector.
Please go to our Age UK Lincolnshire website to view the full recruitment pack.
Please provide:
A covering letter explaining your motivation to apply, how your experience has prepared you to
be the Commercial Services Director for Age UK Lincolnshire and your ideas for the role.
A full CV (tailored to the role as advertised, highlighting relevant experience, knowledge and achievements).
Contact details for two referees (who will not be contacted without your permission following acceptance of job offer).
To improve lives of older people.
The client requests no contact from agencies or media sales.
Head of IT & AI
Part time - 3 days per week
Based: Hybrid working,1 day per week at our office at Dowgate Hill House, 14-16 Dowgate Hill, London, EC4R 2SU.
Business Disability Forum is the leading business membership organisation in disability inclusion.
We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 600 Members and Partners employing over 5 million people in the UK, and a further 16 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers, informed by the experiences of business and disabled people – as employees and consumers
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
The role
Business Disability Forum is looking for an experienced, strategic Head of IT and AI to review and manage outsourced IT services, work with colleagues to ensure applications are optimised and ensure they comply with best practice data protection. You’ll lead an AI transformation agenda so we can adopt the efficiencies of AI working with colleagues at all levels across the organisation to develop, implement and monitor a plan to embed the benefits of AI while mitigating any risks.
Business Disability Forum outsources IT support to various suppliers covering CRM (Salesforce), Microsoft 365 and Telephony. The Head of IT and AI will review and manage these relationships ensuring users are kept online and active and have the applications best suited to the organisation’s needs with consideration given for compliance with our memberships’ requirements and best practice data protection.
Business Disability Forum needs to adopt the efficiencies of AI, the Head of IT and AI will be responsible for identifying opportunities, developing our use of AI, harnessing the automation and cost savings offered while maintaining security of data and compliance with our memberships’ own compliance needs. The Head of IT and AI will work with members of the leadership team to develop, implement and monitor a plan to embed the benefits of AI throughout the organisation while mitigating the risks.
The requirement
- Experience in managing outsourced IT service desks and multiple suppliers
- Proven experience leading AI transformation initiatives, including implementing organisation-wide‑ technology changes.
- Significant experience in leading the implementation and ongoing development of CRM (preferably Salesforce) in a charity or membership organisation.
- Ability to identify and plan future needs from a digital and technical perspective.
For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role sent to jobs @ businessdisabilityforum .org .uk. If you require any adjustments to the application process please contact Barnaby Powell as set out below.
- Closing date for applications: Monday, 6 April 2026.
- First interviews are planned for the 21 & 23 April 2026
- Second interviews are likely to take place in the week commencing 27 April 2026
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at humanresouces @ businessdisabilityforum. org .uk or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the link on this page.
The closing date for application is Monday, 6 Apil 2026
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the criteria will be offered an interview.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Crisis Alternative Service in Redbridge.
Sounds great, what will I be doing?
The role focuses on providing high-quality support to individuals in mental health crisis. You will assist clients during their stay, helping to reduce immediate distress and develop plans to prevent future crises. This includes working collaboratively with statutory and voluntary mental health services to ensure effective, multi-agency support. All interventions should reflect the organisation's values and commitment to recovery, co-production, and person-centred care, while following established policies and procedures. This role requires you to work from 5pm -11pm, including weekends.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will have demonstrable experience supporting individuals with mental health and/or dual diagnosis needs, with a strong understanding of a range of mental health conditions, crisis management, and how to communicate with dignity and respect. You will be knowledgeable in relevant mental health legislation, including CPA processes, and committed to recovery-focused approaches. Able to work both independently and as part of a team, you will support and induct peer staff and volunteers while working effectively with statutory services such as the NHS. You will have a good awareness of health and safety and safeguarding responsibilities, alongside strong IT, literacy, and numeracy skills to maintain clear and accurate records. Flexibility is essential, as the role requires working across a shift pattern to include weekends.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
About the role
This role sits within Women and Girls Network’s CJS Team and provides rapid, short-term advocacy and support to survivors, in London, who have experienced sexual violence and are engaging with, or considering engaging with, the criminal justice system.
You will deliver brief, trauma-informed and survivor-centred support to people who are unable to access an ISVA locally or who are waiting for support through the London Survivors Gateway. Working across the Gateway partnership - including Rape Crisis Centres, Galop, Survivors UK, Respond, and the Havens - you will help ensure survivors receive timely, independent information and advocacy at a critical point.
As this is a pilot role, you will also play a key part in shaping and developing this specialist brief intervention ISVA provision in response to survivor need.
Job description
As the Brief Intervention Independent Sexual Violence Advocate (ISVA), you will:
- Provide rapid, short-term independent advocacy, information and support to survivors navigating or considering the criminal justice system, enabling informed choice and access to rights.
- Deliver empowering, trauma-informed and intersectional support, including risk and needs assessments, safety planning and tailored action planning.
- Offer clear, impartial information about reporting options, the criminal justice process, survivors’ rights under the Victims’ Code, and available legal and compensation routes.
- Advocate on survivors’ behalf with police and criminal justice agencies, and support attendance at police stations or court where required.
- Work within strict safeguarding, confidentiality and professional boundaries, ensuring survivor safety and wellbeing remain central at all times.
- Develop and pilot a brief intervention ISVA model, contributing to service design, case management systems and best practice alongside the CJS Team Manager and Gateway partners.
- Build strong working relationships across the London Survivors Gateway partnership to strengthen pathways and improve access to timely support.
- Maintain accurate case records, monitoring and evaluation data, and engage in supervision, reflective practice and continuous professional development.
- Model WGN’s feminist, trauma-informed and anti-oppressive approach, contributing to a collaborative team culture and high-quality service delivery.
Closing date and interviews
This vacancy closes at 9am on Monday 13 April 2026, with in person interviews expected to take place in the week commencing Monday 20 April 2026.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.
Join us and be part of a team that values your well-being, growth, and contribution.
We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.



The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Barnet Voluntary Community Sector service.
Sounds great, what will I be doing?
You will work as part of a multidisciplinary NHS team alongside clinicians, social workers, and community partners to support adults with moderate to severe mental illness. Holding a caseload of service users, you will act as their key contact, contributing to care planning, monitoring progress, and supporting safe discharge using the RiO clinical records system. Together with service users, you will develop person-centred recovery plans focused on social goals and community integration, building strong therapeutic relationships through trauma-informed and strength-based approaches. You will help individuals access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. Collaboration is central to the role, as you will liaise with statutory and voluntary organisations, attend clinical meetings and community events, and advocate for recovery-focused, jargon-free communication. You will ensure accurate documentation, uphold safeguarding and health & safety standards, and actively participate in supervision, training, and professional development.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
We are looking for someone with NVQ Level 4 in Care (or equivalent) or at least two years' experience in a mental health setting. You will bring a strong understanding of mental health issues, recovery, and co-production principles, alongside experience of working collaboratively with professionals, services, and communities. Knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act is essential, as are excellent communication, relationship-building, and group facilitation skills. You should be confident using IT systems, resilient and adaptable, able to work independently or as part of a team, and committed to person-centred, trauma-informed practice.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Lynton Terrace Registered Care Home in Ealing
Sounds great, what will I be doing?
The Registered Manager is responsible for leading the delivery of the Registered Care Home in full compliance with CQC regulations, ensuring high-quality and safe service provision. This includes developing, implementing and regularly reviewing an annual business plan that aligns with the organisation's strategic objectives and the service's operational requirements. The role also involves maintaining an up‑to‑date risk register, actively managing identified risks through appropriate mitigation actions and interventions, and continuously monitoring and reassessing risk levels to ensure effective oversight and governance
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will have achieved a Level 5 qualification in Health and Social Care or an equivalent award, and bring proven experience in leading and managing teams, with the ability to motivate and empower staff to create positive outcomes for the people we support. You will demonstrate a strong track record in managing services for individuals with complex mental health needs, with an understanding of the challenges this can present, alongside empathy for service users and a confident, assertive approach that supports recovery. Your background will include experience in recruitment, induction, supervision, appraisal, learning and development, and performance management, as well as high‑quality housing management. You will also have experience in managing budgets and ensuring compliance with financial policies and procedures, and in building effective working relationships with key stakeholders including service users, families, placement officers, and a range of statutory, community and voluntary partners. Strong verbal and written communication skills are essential, as is the ability to manage information, analyse team performance and practice, and make informed recommendations for improvement. A sound understanding of equality, diversity, equity and inclusion, and the ability to embed good practice, is also required.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Salary – Grade 4 - £34,596 per annum, pro rata for part time
Hours: 1 x Full Time – 35 hours and 1 x part time - 21 hours per week - can be worked flexibly
Contract: Both fixed term until end of March 2028
Location: Flexible location with occasional travel to Manchester, Birmingham or Sheffield
Closing date: Wednesday 25th March 2026 at 11:30pm
Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.
About the Team
Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.
About the Role
As a Specialist Debt Adviser, you will be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You are someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You will need excellent all-round understanding of debt advice, with experience of producing written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. You have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to apply
Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the four knowledge, skills and experience points in the About You section of the job description, along with the following behaviours:
- 'We prioritise diversity and have an inclusive and open mindset'
- 'We are open to risk and learning from our experiences'.
Please use real examples and write up to 350 words per point/behaviour. CVs without an accompanying supporting statement will not be considered.
Please specify at the top of your supporting statement whether you would like to be considered for the part time role, the full time role or both roles.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Ealing MHCA in Ealing.
Sounds great, what will I be doing?
Ealing MHCA is a drop‑in mental health crisis support service for anyone in Ealing aged 18 and over who is experiencing a mental health crisis or emotional distress. The service provides a safe, calm, and welcoming space where individuals can receive immediate support without needing to attend A&E. Our aim is to reduce distress, help people feel heard, and support them to regain stability in the moment.
Visitors can access one‑to‑one emotional support, help creating short‑ and long‑term safety plans, guidance and signposting to other relevant services, and access to refreshments. The service may also offer group activities, such as peer support sessions, creative groups, or wellbeing‑focused activities, which create opportunities for connection, expression, and recovery in a supportive environment.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The ideal candidate will have strong knowledge of issues affecting individuals with a wide range of mental health conditions and will be able to communicate and provide support with dignity and respect. They will be an effective team player who can also work independently, take initiative, and support the induction of new staff and volunteers. The role requires the ability to work confidently with statutory services, alongside excellent listening skills and strong verbal and written communication abilities. Candidates should demonstrate effective partnership‑building skills with both statutory and voluntary/community sector organisations, as well as experience in risk assessment, case management, and working under pressure in a dynamic environment. Strong organisational, prioritisation, and time‑management skills are essential, alongside good IT proficiency—including MS Word, Outlook, and internet use—and solid literacy and numeracy skills. A good understanding of recovery tools, local mental health and wellbeing services, and safeguarding principles is also required, with the ability to address safeguarding concerns appropriately.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Senior Digital Marketing and Communications Officer
Location: Hybrid (minimum 1 day per week in Cavell's office in Redditch, Worcestershire); Some additional travel across UK required occasionally
Employment Type: Full-Time (35 hours per week); Job shares, and compressed hours will be considered; Occasional evening and weekend work required (approx. 4 times per year)
Salary: £32,000 – £37,000 (for full-time, dependent on experience)
About the Employer
Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell's new 3-year strategy will see the charity evolve beyond grant making and emotional support to a bold yet apolitical advocate which amplifies the voices and lived experiences of nursing and midwifery professionals.
The Role
We are looking for a creative, proactive and data-driven individual to join Cavell as a Senior Digital Marketing and Communications Officer. This role will lead the creation of engaging digital content, including high-quality video, while supporting the delivery of effective digital marketing campaigns that raise awareness of Cavell’s work and strengthen engagement with nursing and midwifery professionals, supporters and partners.
Working closely with the Marketing and Communications Manager and wider team, the successful candidate will help deliver integrated digital campaigns, optimise email marketing journeys and use analytics to continually improve performance across Cavell’s digital channels. The role combines hands-on content production with a performance-focused approach to digital marketing, ensuring activity is insight-led and delivers measurable impact.
The Ideal Candidate
We’re looking for someone who:
- Has strong videography and video editing skills and experience creating digital-first content.
- Has experience delivering digital marketing campaigns and improving performance through data and insight.
- Is confident analysing digital analytics and translating data into practical recommendations.
- Has experience managing and optimising email marketing journeys and audience segmentation.
- Has strong copywriting and storytelling skills for digital platforms.
- Has excellent communication and collaboration skills.
- Is highly organised with the ability to manage multiple projects and deadlines.
- Has experience of optimising a CRM database to effectively capture and manage data.
- Has strong attention to detail and maintains high editorial and brand standards.
- Has an understanding or empathy for the pressures facing nursing and midwifery professionals.
Our ideal candidate will also:
- Have experience capturing content at events and working with ambassadors or beneficiaries (desirable).
- Have experience working within the charity or healthcare sector (desirable).
Benefits:
- A flexible, supportive working culture.
- 30 days of annual leave (including bank holidays).
- Up to an 8% employer pension contribution.
- Access to an employer assistance program.
- Enhanced sick pay (after probation).
- Enhanced family leave policies.
Application Process:
- Please click on the 'Apply' button to download the full job pack and upload your CV by 12pm on Monday, 30th of March.
- Your CV will be reviewed by the team and if your skills align to what we’re looking for, you will be sent a short screening interview with a task to complete focused on the questions below.
- For candidates who are shortlisted for interview, these will be held remotely on 7th of April or 8th of April. This will be an opportunity to ask the panel questions and key question themes will be shared in advance.
Screening Interview Details:
- A 100 – 150-word paragraph which could be used on a website donation page to encourage an individual to donate to Cavell (Use of AI for idea generation is acceptable, but we are looking to see your individual copywriting skills!).
- A link to a video you’ve created (personally or professionally).
- Your notice period.
- Your preferred working arrangement (full-time, job-share, compressed hours, etc.).
Start your application now.
Supporting the nursing and midwifery family through tough times.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help tackle loneliness among older people in care homes
Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedford exists to change that.
Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedfordshire.
We are now looking for a Marketing, Partnerships, & Activities Lead to help more people discover, support and get involved in our work.
About Friends for Life Bedfordshire
We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.
Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.
The Role
You will help more people discover, support and engage with Friends for Life Bedfordshire.
This is a hands-on role focused on telling our story, strengthening our digital presence and developing partnerships with organisations across the local community.
We are a small organisation, so you will have the opportunity to shape how we communicate our work and develop partnerships while working closely with other members of our small team.
This is a flexible part-time role (15 hours per week) suited to someone who enjoys creative marketing, community engagement and building meaningful relationships.
Key Responsibilities
Marketing & Communications
- Manage social media channels and create engaging content
- Plan and deliver digital marketing campaigns (organic and paid)
- Maintain website content and produce email newsletters
- Capture stories, photos and case studies that demonstrate impact
- Monitor and evaluate marketing activity using simple metrics
Partnerships & Activity Development
- Build links with schools, colleges and youth groups, co‑designing intergenerational wellbeing activities
- Develop corporate relationships to support volunteering
- Represent Friends for Life at community events and speaking opportunities
- Track participation, gather feedback and ensure activities are safe and resident‑focused
About You
We are looking for someone who is creative, organised and motivated by social impact.
You may come from a background in marketing, communications, partnerships or community engagement.
You will likely bring:
- Strong writing and storytelling skills
- Experience managing social media or digital communications
- Confidence building relationships with partners and stakeholders
· The ability to work independently and prioritise work in a small team
Experience in the charity or community sector would be helpful but is not essential.
This role may particularly suit someone who:
- wants a flexible part-time role with meaningful impact
- enjoys working in a small organisation where they can take initiative
- is seeking a portfolio role alongside other work or consultancy
What We Offer
- £16.79 per hour (£13,096 per year for 15 hours a week)
- Employer Pension
- Flexible and Hybrid working
- A supportive and passionate team of staff, volunteers and trustees
- The chance to transform the lives of care home residents every single week
How to Apply
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview and there will also be an opportunity to meet the team.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview and there will also be an opportunity to meet the team.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
The client requests no contact from agencies or media sales.
Location: Sheffield
Contract: 12-month Fixed Term
Salary: Grade 1.1 - £26,227 per annum pro-rata
Part-time: 17.5 hours per week
Working pattern: Flexible – to be discussed at interview. Home-based but must be able to work in the Sheffield office one day per week
Closing date: Wednesday 25th March 2026 at 11.30pm
We are looking for an enthusiastic individual with a professional telephone manner to join us as Tele-Fundraising Intern. You will help promote Shelter and enhance our ability to retain our supporters. This is an exciting opportunity to play a key part in standing up to the housing emergency.
About the role
You will be the first point of contact for supporters seeking information about Shelter’s work, so will need excellent communication and administrative skills, a real interest in housing issues, as well as an understanding of how the Outbound Supporter Services Team impacts supporter retention. Your day to day work will include calling supporters to welcome them to the organisation and thank them for choosing to support us, undertaking quality control surveys and ensuring supporter data is accurate.
You will promote Shelter, raise awareness of housing and homelessness issues and enhance our ability to retain our supporters. You will respond to enquiries about Shelter’s work and action supporter requests. You will maintain accurate supporter records and liaise with other departments to ensure changes are actioned, as well as handling complaints about services and fundraising activity.
There will be on the job training, support and supervision and you will have access to Shelter’s Employee Assistance Programme. We can also offer flexible hours, with some office working.
About you
The role is open to anyone who has have lived experience of disadvantage, such as homelessness, housing issues, the criminal justice system, mental ill-health, money and debt issues or other disadvantages. You will have good customer service skills, are able to communicate effectively on the telephone and have good attention to detail, with the ability to capture data accurately. You also have an understanding of Microsoft Office applications.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Outbound Supporter Services team is based in Sheffield, in the same office as our free national housing advice helpline. We do vital work engaging new and existing supporters and informing them about Shelter’s fight against social injustice. We are responsible for promoting Shelter’s work, raising awareness of housing and homelessness issues and enhancing the organisation’s ability to both recruit and retain supporters.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Location: Pan-London/Hybrid
Salary: £52,500 per annum
(Spot rate under Salary Band 6)
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Friday 27th March 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Alliance Director at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace are one of seven members of the Enhanced Mental Health Pathfinders (EMHP) Alliance. The EMHP Alliance aims to improve care for adult victims and survivors of sexual assault and abuse with multiple complex trauma-related mental health needs, enabling recovery, healing and long-term wellbeing. To achieve this, the Pathfinder will strengthen collaboration between statutory and voluntary sector services, improve identification of complex trauma-related needs and develop the capacity and pathways required to deliver timely, sustained and trauma informed support.
About the Role
The Alliance Director (AD) will hold a pivotal leadership role within the Alliance Management Team, responsible for ensuring the Enhanced Mental Health Pathfinders Alliance delivers on its vision and achieves its strategic objectives. The AD will provide hands‑on operational leadership, leading efforts to maintain a cohesive, cooperative approach across the Enhanced Mental Health Pathways Alliance, and overseeing the planning, delivery, governance, and continued development of the Alliance.
About You
The ideal candidate will be an exceptional, values‑driven leader with the ability to manage complex programmes and drive system‑wide improvement. You will bring outstanding skills in project management, financial oversight, organisational coordination, and communication, ensuring that the Alliance functions effectively day‑to‑day while also advancing long‑term transformation and growth.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reference Number: V566
Job Title:Mentor Manger
Location: Dundee
Contract Type: Fixed Term Contract
Hours: 35 hours per week full time
Salary: FTE £25,625
DBS/PVG: PVG required
Job Family: 3
Line Manager: Project Manager Mentoring and Supported Volunteering Program
Closing date: 27th March 2026
Interview Date/s:TBC
Anticipated start date: TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Role Purpose
Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV’s through obtaining UK based references and moving towards employment.
Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.
Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.
MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.
We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual’s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the “best fit” and get the most out of the experience. The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and ‘in-house’ referrals between mentoring and supported volunteering, as these services are often complementary to each other.
Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:
· Those who are long-term unemployed / inactive
· Those with mild to moderate physical and mental health conditions, including disabilities,
· Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)
· Those with severe and enduring mental health conditions
· Families with children experiencing poverty including Best Start Bright Future’s Priority Families
· Women returners
· Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment
· Those with a history of offending or drug / substance misuse
· Customers experiencing precarious work or in-work poverty and are at risk of leaving employment
· Other customers where applicants can evidence a demand and a gap in support for those customers
Key Duties Responsibilities
· To recruit, process, train and support volunteer mentors across Dundee.
· Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to
· Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared
· Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners
· Create engaging content and share with our Communications Team so it can be promoted across our social media channels
· To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match
· To manage the risk assessment, quality assurance and audit processes as appropriate
· Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule.
· Assist in project development and in the creation of new resources and training materials
· Promoting and representing Volunteering Matters
· Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.
Person Specification
Skills
· A sound and comprehensive understanding of the challenges and barriers that people we support face
· Strong written and verbal communication skills
· Excellent organisational and IT skills
· Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors
· Person-focused, and adaptable – able to go from delivering group mentor training to chatting with a nervous participant
· Ability to manage a busy workload and prioritise tasks accordingly
· Strong attention to detail and a willingness to accurately record all interactions
· An understanding of safeguarding and the importance of following the organisation’s policy and procedures related to this
· A passion for supporting people and in particular, an understanding of the value and impact mentoring can have
· Confidence delivering training virtually and face to face
Experience
· Experience working with and supporting a diverse range of people in a community setting is essential
· Demonstratable relationship management experience with a wide range of partners and stakeholders
· Proven ability to communicate effectively and work as part of a team
· Experience delivering training would be advantageous.
Qualifications
Relevant experience and values alignment is more important for this role than specific qualifications
Other
Although home-based, our model of delivery requires being “on the ground” in communities, and so a regular presence in, and travel within Dundee is required.
All aspects of the role will be risk assessed.
Internet access to enable remote working is essential. IT equipment and infrastructure will be supplied.
This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.
Essential Requirements all staff
· Understanding of Our Values
· Demonstrates awareness of and alignment with Volunteering Matters’ core values.
· Commitment to promoting inclusion, respect, and community impact.
· Teamwork and Collaboration
· Works well with others and contributes to a supportive, inclusive environment.
· Able to collaborate across teams and with external partners.
· Commitment to Equality, Diversity, and Inclusion (EDI)
· Understands the importance of EDI in all aspects of work.
· Treats all individuals fairly and respectfully.
Communication Skills
· Clear and effective verbal and written communication.
· Ability to engage positively with colleagues, volunteers, and external stakeholders.
Organisation and Time Management
· Ability to manage tasks effectively and prioritise workload.
· Reliable and proactive in meeting deadlines.
Problem-Solving and Initiative
· Can identify challenges and propose practical solutions.
· Shows initiative and resourcefulness in supporting projects and volunteers.
Commitment to Volunteering and Community Impact
· Enthusiasm for volunteering and creating positive change in communities.
· Awareness of the impact of volunteering on individuals and society.
IT Literacy
· Comfortable using standard office software and digital tools relevant to the role and managing/recording data
· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.
· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.
· Strong written and verbal communication skills, with the ability to write clearly and professionally in English.
· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.
· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.
· Attention to detail and a proactive approach to problem-solving and information sharing.
· Adhere to all health and safety policies and procedures, and promptly report any hazards, near misses, or incidents in line with organisational guidelines
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.


