Head of Business Development

An exciting opportunity to work closely with their new Director of Client Services, to lead on and deliver high quality, innovative new business opportunities. As part of this, you will lead their growth plans by proactively securing opportunities to expand areas of operation and to meet strategic objectives. This will include leading on a range of tender and bid projects, building relationships with stakeholders and successfully collaborating with operational teams to help deliver and embed new services.

Position: Head of Business Development
Location: Pre-COVID this role was based at their Leatherhead office however flexibility will be required with home working as well as the opportunity to work in other office hubs that they have; some travel across their operational services and localities
Job type: Full time, Permanent
Hours: 39 hours per week
Salary: £45,000 to £48,00 per annum depending on relevant experience

About you:

This is a fantastic opportunity for the right person to lead a varied role, driving operational vision and service delivery. As a new post, this would favour an ambitious leader, keen to drive growth and create a real impact upon the wider business.

The ideal candidate will be able to demonstrate the following:

• Excellent record of business development in housing-related support, social care, health services or similar fields
• Experience of competitive costing and pricing new business initiatives
• Demonstrable ability to research and evaluate markets/competition and adjust business models in accordance with contemporary practice
• Excellent relationship management skills used for building and maintaining effective and productive partnerships both internally and externally.
• Proven leadership and management skills.

You may have experience of the following: Business Development Manager, Head of Business Development, Sales Manager, New Business Development, Account Management, Client Relationship, Business Development, Head of Sales, Account Manager, Senior Account Manager, etc.

Ref: 93426

We are excited to be recruiting a Programme Manager for the North Birkenhead Cradle to Career Programme to focus on delivering the Community and Services elements of our programme.

Do you have experience in leading initiatives to overcome inequality or improve child outcomes? Are you well-practised in facilitating effective conversations between the community and local services, and bringing about change in a community? Are you passionate about improving the lives of disadvantaged children and young people? If yes, then this could be the right opportunity for you.

If successful, you will be responsible for managing the day-to-day delivery of the Community Project and Services Project for Cradle to Career at a local level. You will be working closely with a multi-disciplinary public services team and a number of third sector agencies serving low-income communities. You will support these groups in developing collaboration, shared approaches and strategic interventions, within an agreed framework, aimed at meeting the development, wellbeing and connectivity needs of those children and families deemed most at risk through a collective approach.

The role will be based from the Cradle to Career programme office in North Birkenhead and will be an initial 3 year fixed term contract to 31 August 2023.

Key responsibilities

Services

You will support identified staff in a multidisciplinary public services team and within local organisations in the following areas:

1. Facilitate meaningful discussion and a collective impact approach between service providers, residents, families and local agencies to embed locally-led solutions.

2. Support the identification of key areas of strength and development within the current local area provision, particularly in relation to early identification of need and effective intervention for children, young people and families.

3. Support the identification of training and development needs in relation to the project and liaise effectively with local and national partners to build the capacity of professionals.

4. Support the adoption of a research-led approach to improving outcomes for those children at risk, helping local partners to identify and evidence needs, before designing and delivering collective solutions to these needs.

5. Support the effective monitoring and embedding of interventions from a range of evidence-based delivery partners.

6. Help local partners to reflect on the learning gained through this work and spread that learning throughout their agencies and across the Cradle to Career project to multi-agency colleagues.

7. Line manage a programme officer, supporting them to carry out their role effectively.

Community

You will support identified local organisations and residents in the following areas:

1. Facilitate meaningful discussion and a collective impact approach between service providers, residents, families and local agencies to embed locally-led solutions.

2. Support the meaningful engagement of residents in the Cradle to Career project, building on the knowledge and relationships developed by local organisations and community groups.

3. Support the identification of training and development needs in relation to the project and liaise effectively with local and national partners to build the capacity of local residents to lead on change.

4. Support the effective monitoring and embedding of interventions from a range of evidence-based delivery partners, ensuring that interventions are informed effectively by resident voice.

5. Help local partners to reflect on the learning gained through this work and spread that learning throughout their community and across the Cradle to Career project.

You will also work closely with the rest of the Right to Succeed Programme team, currently delivering projects across multiple geographical areas, to share challenges and learning.

Please downlaod our recruitment pack with more information on how to apply - we will not consider applications that do not include 1-2 page supporting statement detailing your interest in and suitability for the role, as explained in the pack.

The North Southall Primary Care Network (PCN) is looking to recruit a social prescriber to support the residents of North Southall to take control of their health and wellbeing, gives time, focuses on ‘what matters to me’ and takes a holistic approach to an individual’s health and wellbeing.

This role will be employed by Ealing GP Federation on behalf of the North Southall PCN. 

Social prescribing link workers will also work as a key part of the primary care network (PCN) multi-disciplinary team. Social prescribing can help PCNs to strengthen community and personal resilience and reduces health and wellbeing inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.

The successful candidate will work to develop and engage a Network-wide patient participation group, aiming to deliver lifestyle promotion talks and activities such as walking groups, gardening clubs, etc, as identified by the Network members, with a view to enriching the lives of patients and improving their health and wellbeing.  In recognition of the size of the network, we accept that a hub-based model for the delivery of these services may be necessary.

Key Responsibilities

1. Working under supervision of the core network member practices i.e. the GPs, practice managers and the network manager, take referrals from the network practices.
2. Provide support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team.
3. Develop trusting relationships by giving people time and focus on ‘what matters to me’. Take a holistic approach, based on the person’s priorities and the wider determinants of health.
4. Work with patients to produce a simple personalised care and support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
5. Proactively identify and arrange locality-based wellbeing events to improve the general health of patients in the North Southall Network.  Have the ability to think laterally, to offer suggestions in discussion with the core group, as to lead at such events.
6. Refer people and/or introduce them to appropriate organisations in Ealing and nationally (where appropriate) e.g. voluntary, statutory (local authority) and local NHS organisations.
7. The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person’s needs are beyond the scope of the link worker role – e.g. when there is a mental health need requiring a qualified practitioner.
8. Social prescribing link workers will have a role in educating non-clinical and clinical staff within The Network’s multi-disciplinary teams on what services are available in the local area and how and when people can access them. This may include verbal or written advice and guidance.
9. Provide progress and performance reports to the North Southall Network Core Group e.g. caseload monitoring reports, outcomes seen within people and families any cross-organisational barriers experiences and other reports as determined by The Network.

Key Tasks

Referrals

• Promote social prescribing, its role in self-management, and the wider determinants of health.
• As part of the PCN multi-disciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
• Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.
• Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
• Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
• Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Provide personalised support

• Where the Network anticipates that much of the work will be group based, to physically introduce people to community groups, activities and statutory services. The social prescriber may be required to arrange such well-being events, where they do not already exist, in conjunction with local services and VCSEs.
• Follow up to ensure they are happy, able to engage, included and receiving good support.
• Be a friendly source of information about health, wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Work with the person, their families and carers and consider how they can all be supported through social prescribing.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
• Work with individuals where necessary to co-produce a simple personalised support plan to address the person’s health and wellbeing needs – based on the person’s priorities, interests, values and motivations – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
• Seek advice and support from the GP supervisor and/or identified individual(s) to discuss patient-related concerns e.g. abuse, domestic violence and support with mental health, referring the patient back to the GP or other suitable health professional if required.
• If necessary assist/facilitate a GP appointment for the delivery of healthcare and attend with the person/family if appropriate.
• Make home visits where appropriate within organisations’ policies and procedures. Give people time to tell their stories and focus on ‘what matters to me’. Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets.

Support community groups and VCSE organisations to receive referrals

• Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
• Work collectively with all local partners to ensure community groups are strong and sustainable
• Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision.
• Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
• In the long term develop a team of volunteers within your service to provide ‘buddying support’ for people, starting new groups and finding creative community solutions to local issues.
• Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

General tasks

Data capture

• Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
• Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
• Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.
• Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

• Professional development

• Work with your supervising GP and/or line manager (if different) to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Work with your supervising GPs, practice managers and network managers to access regular ‘supervision’, to enable you to deal effectively with the difficult issues that people present.

Miscellaneous

• Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

About you

Are you a people person? Can you earn people’s trust? Can you help people find the support they need? Are you fully committed to person-centred services? Will you always “go the extra mile” to make sure people find the best possible solution to their needs?

Our purpose

Within a community and primary care setting, we use social prescribing to help people reduce unnecessary NHS appointments and find appropriate community and non-clinical solutions to their needs. Within a hospital setting, we work with clinical staff to ensure that people can leave hospital at the right time and with the support and care they need.

Our mission is to help health and adult care services to work together to reduce unnecessary demands and make sure people receive the best possible services appropriate to their needs.

The role

We are recruiting Hospital & Community Navigators to work with people who are frail or vulnerable or unwell, people who are in danger of losing their independence, people who are being admitted to hospital, and people who are being discharged from hospital.

Navigators take time to understand people’s needs, they understand what services are available, and they work with professionals, volunteers, families, and individuals so things link together as they should. 

Working across both hospital and community settings, you will help prevent the need for people to be admitted to hospital, reduce over-reliance on GPs and/or home care providers, reduce social isolation and improve health and wellbeing.

You will work to understand your local community, link people together, and help develop more effective services. When solutions are needed, you will find them.

The job

You will be employed by one of the seven voluntary organisations involved in the partnership: Age UK Hertfordshire, British Red Cross, Carers in Herts, Dacortium, POhWER, Watford & Three Rivers Trust and Watford Community Housing. Oher partners may join. 

You will work as part of a locality team led by a Senior Navigator. We need to recruit locality teams that can work flexibly as required by their communities: so everyone will be expected to do occasional evening or weekend work – and we need to recruit some people who will work as part of a rota to deliver a service available 9:00 am to 6:00 pm seven days a week. You must be a driver with access to a vehicle. We can appoint people to work from home, but if your home is outside the locality to which you are attached, we will only pay travel expenses within your locality.

You will need to operate independently, use our case management database and communications systems, understand privacy rules and safeguarding, and work as part of a locality team supported by regular supervision, training and case conferences.

Please apply online stating how you meet the requirements for this post. If you are currently based outside Hertfordshire, please explain how you will relocated or commute if appointed. Shortlisted candidates will receive full details before interview. 

We are recruiting Hospital and Community Navigators to be based throughout Hertfordshire. The roles are permanent (subject to future funding). The roles are full-time but we will accept part-time applications and will try to find job-share partners. 

Could you be a Link Worker supporting people from within the NHS? 

Hertfordshire's NHS has commissioned "Link Workers" throughout the county to work closely with GP surgeries supporting patients to find non-clinical solutions to improve their wellbeing. Link Workers will work intensively with a small number of individuals, enabling them to access support within their local community.

You will be responsible for linking patients to services across the Health, Statutory and Voluntary sectors.  You will work alongside patients to help them achieve their goals, undertaking assessments and building relationships to agree personalised plans to help the patient make the necessary changes to live the life they choose. You will work closely with GPs, other health and social care professionals, and also with local voluntary organsiations. 

You may have worked in a similar role previously - but equally this role will be suited to someone with good local knowledge, appropriate experience and a passion for personalised care. Are you a people person? Can you earn trust and help people identify goals and access the support they need to achieve those goals? Are you fully committed to person-centred services and to helping inviduals find solutions to their needs? Can you work as part of a GP surgery team, maintaining the highest professional standards, sharing systems, communicating clearly and contributing to case management? If you are proactive, enthusiastic and person-centred, then we would love to hear from you. 

We have already appointed more than a dozen Link Workers in Hertfordshire and to expand our team we are now looking for Link Workers in Hertsmere and South West Herts. HCNS's wider activities are also supported by HCC and by local CCGs. The roles are offered as permanent contracts (subject to future funding). The roles are full-time but we will accept part-time applications and will try to find job-share partners. 

The roles will be based at one or more local GP surgeries and we will pay travel expenses within the geographical area covered. Applicants must be licenced drivers with access to a vehicle. An enhanced DBS check will be required. 

The role

We are recruiting Link Workers to work with people who are frail or vulnerable or unwell, people who are in danger of losing their independence. Link Workers will receive referrals from GP surgeries. They must take time to understand people’s needs, and they work with professionals, volunteers, families, carers and individuals to develop appropraite solutions.

You will work to understand your local community, link people together, and help develop more effective services. When solutions are needed, you will find them.

The job

You will be employed by one of the voluntary organisations involved in the delivery of Link Worker services: Age UK Hertfordshire, British Red Cross, Carers in Herts, Dacortium, Home-Start Watford & Three Rivers, POhWER, Watford & Three Rivers Trust and Watford Community Housing. Other partners may join.

You will be assigned to work with one or more GP surgeries and play a key role within their team. You will also be part of a locality team comprising other social prescribers led by a Senior Navigator.

You will need to operate independently and as part of several different teams, each providing support and supervision. You will use case management databases and communications systems, understand safeguarding and privacy rules, and provide high quality information, input and feedback. 

Please apply using the application form attached stating how you meet the requirements for this post. If you are currently based outside Hertfordshire, please explain how you will relocate or commute if appointed. Shortlisted candidates will receive full details before interview.