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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money.
Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.
Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.
The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees.
The postholder will be expected to attend the following meeting groups:
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Monthly All Staff: regular attendance
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GDPR/Data Working Group
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Finance and Income Generation (FING) Committee Meetings
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Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors
Key Responsibilities
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Supervision and management of Senior Finance & Admin Officer (SFAO)
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Day to Day Financial Management
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Provision of accurate reports to Board and senior managers
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Payroll, Pensions, and Tax Management overview and control
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Budget Process Management
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Statutory Reporting & Charity compliance
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Account Management – Key Suppliers/Contractors
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Financial Risk Management
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Governance support to FING Committee and Trustees
Core External Relationships
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Payroll Provider
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TPT Pensions
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HMRC
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All Banks
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Charity Commission
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Companies House
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Charity Auditors
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IT Contractor & Insurers
Day to Day Financial Management
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Regularly review and maintain financial policies and procedures.
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Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded.
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Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained
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Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.
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Support with funding bids and reports back to donors
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Management of all charity bank accounts, acting as authorised signatory with Banks
Payroll, Pensions and Tax Management
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Supervise the payroll process carried out by SFAO
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Responsible for the effective management Charity’s Pension Scheme
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Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed.
Budget Process Management
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Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers.
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Alongside the Co-Director, present the Draft Budget to Board for approval
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Present monthly management accounts and Cost Centre reports for all managers
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Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget
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Monitor variations against spend and integrate within an overall Cashflow analysis
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Recommend corrective actions to Co- Directors and/or Board as necessary
Statutory Reporting & Charity compliance
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Act as lead member of staff with the Charity’s Auditors
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Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place
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Maintain fixed asset register and inventory of all equipment contracts/agreements
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Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies:
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Charity Commission
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Companies House
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Pensions Regulator
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HMRC
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Valuation Office
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All Banks
Account Management – Key Suppliers/Contractors
Insurance
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Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity
Financial Risk Management
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Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels.
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Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern.
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Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance.
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Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions
Governance support to FING Committee and Trustees
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Assist the Chair of FING Committee (Treasurer)
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Prepare all associated papers and minutes
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Prepare finance papers for Treasurer to deliver to Board of Trustees
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Attend Board of Trustees meetings and present information as requested
General
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Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]
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Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.
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Undertake any other duties as determined by the Co-Directors.
Personal Specification
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Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work.
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Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work.
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Bring ideas for improvements and is open and honest in all communications where relevant and appropriate.
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Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it.
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Resilience working under pressure, ability, and willingness to both give and take constructive feedback.
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Willingness to work the extra hours where needed, with a flexible working policy.
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Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you.
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Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow.
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A passion for social justice and to change Bristol for the better.
Essential
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Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity.
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Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience.
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Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity.
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Experience in developing major finance policy development.
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Experience in budgeting and financial planning.
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Experience in management accounting.
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Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.
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Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases.
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Solid organisational skills including consistency, accuracy, and an eye for detail.
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Experience of line management and supporting and developing staff.
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Knowledge and understanding of Equity, Diversity & Inclusion practices.
Desirable
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Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages.
To apply for this role, please complete the Caring in Bristol application form.
This job advert closes on 12 July and interviews will be conducted on a rolling basis. We reserve the right to close the advert early if we receive enough suitable applicants.
The client requests no contact from agencies or media sales.
The Charity Financial Controller will be a new role for The Christie Charity (Charity) and a fantastic opportunity for an individual looking to work for a fast moving, growing organisation.
We are looking for a collaborative self-starter to take the operational lead of The Christie Charity’s finance function and oversee the financial management of The Christie Charity (Charity) group’s finances (this includes The Christie Charity, The Christie Trading Company Limited, and Northern Pathology Developments Limited), including but not limited to financial reporting, management accounting, and day-to-day financial operations. You will play a key role in building a robust financial control framework across the Charity group, and you will be expected to be hands on with respect to overseeing the accuracy and integrity of financial reporting and supporting the Charity’s aim of maintaining strong governance across both charitable and commercial operations.
This post would suit an individual who enjoys working in a dynamic, evolving environment, where responsibilities may shift in response to organisational priorities. The postholder must be comfortable navigating ambiguity, demonstrating flexibility, initiative, and a proactive approach to problem-solving.
Additional information
Previously managed under a service level agreement with The Christie NHS Foundation Trust, financial management has now been fully transitioned in-house, and day-to-day operations are in the process of being transitioned into the organisation with a view to strengthen independent control and governance. This provides an excellent opportunity for the postholder to be involved in transformational projects geared towards improving the finance department’s technological infrastructure and resources to adapt to the fast-growing needs of the Charity.
When submitting your application, please provide the following:
- A cover letter (up to two A4 pages);
- An up to date CV (up to two A4 pages); and
- Evidence of your accountancy qualification(s) and current membership of any relevant professional accountancy body or bodies.
Please note that applications must include all of the documents listed above and will be reviewed on a rolling basis. Applications that do not meet these guidelines may not be considered. Interviews will be held on Monday 20th July 2026. If candidates are unable to make this date, alternative arrangements will be made by exception.
Lead the Pensions Board's external voice and media presence, shaping clear, impactful communications on key financial and ethical investment issues. Partnering closely with senior leaders, you'll drive strategic messaging, manage high-profile media relationships, and enhance the organisation's reputation and influence.
Within the Communications directorate, the Financial communications team handles external and press communications for two separate legal entities- the Church Commissioners and the Pensions Board - and works with other parts of the wider organisation to support with communications matters related to Finance.
This senior role within the team is focused on explicitly supporting the Pensions Board.
About the Pensions Board
The Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on the us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Pensions Board is globally recognised for its leadership role on Responsible Investment and recently set out five new ethical and responsible investment priorities that will shape its approach over the coming decade. The Pensions Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options, and (from 2026) supports members across their working life with financial wellbeing services.
This advert closes for applications on Thursday 16 July 2026
First round interviews and screening assessments will take place on Thursday 23 July 2026 at Church House, Westminster
Second round interviews will take place on Thursday 11 August 2026 at Church House, Westminster
This role serves as the strategic lead on media, and external communication matters for the Pensions Board, advising and working with senior leaders to propose, develop and execute well thought through proactive and reactive communication strategies to realise delivery of our biggest priorities
It is a hybrid and matrix role. The role holder will work within the NCIs' multi-disciplinary national Communications team ensuring the Board's external communications response is resilient, best practice and well-planned while also taking a steer on initiatives and the handling of key topics from leaders within the Pensions Board. Being able to influence and engage with senior leaders from multiple expert disciplines will be absolutely essential.
Your day-to-day reporting line for key work objectives is to the Director of Strategy & Engagement in the Pensions Board. Professional development and formal line management will be undertaken by the Head of Financial Communications in the NCI's Comms team.
MAIN DUTIES AND RESPONSIBILITIES
Collaboration
* Be the primary 'lead' press contact for key stakeholders at the Pensions Board, with a particular focus on ethical and Responsible Investment.
* Lead the development of external media plans to support delivery of the Board's objectives, aligning these with customer communications and stakeholder plans being formed within the Board, working closely with the Customer Communications Manager and Engagement colleagues in Housing and Pensions
* Work as part of the Financial Communications team to manage the relationship with the Ethical Investment Advisory Group,
* Proactively initiate, build and manage complex relationships with key financial and specialist journalists who cover the work of the Pensions Board, strengthening the Board's media presence.
* Work with the digital communications team to initiate social media content for the Pensions Board, including establishing and managing the Board's LinkedIn presence.
Communications planning/proactive comms
* Initiate and sustain effective external communications planning on a monthly and annual basis. This includes setting clear objectives to enhance effectiveness, close gaps and prioritising 'media' requests across Pensions Board teams.
* Be responsible for the development and delivery of key KPIs assessing media performance, and external reach, reporting to the Pensions Board's Director of Strategy & Engagement.
* Put in place a robust comms calendar
* Shape and author messaging ahead of anticipated media interest with an aim to grow the influence of the Pensions Board.
* As a trusted and savvy communications expert, advise internal stakeholders in the development and communication of their core messaging, especially on key projects and initiatives.
* Proactively identify and realise PR opportunities for the Pensions Board aligned to the Board's delivery plan, key strategic projects and making the most of opportunities with wider Church networks.
Reactive comms
* Monitor press coverage and distribute to internal contacts
* Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries, seeking counsel from the Head of Financial Communications to enhance the response. Staying calm under pressure will be essential.
* Field media requests for interviews, photo calls, events, and similar.
* Support with media training and photo shoots for internal stakeholders, including working with and coaching colleagues (at all levels) to enhance their confidence with media exposure.
Content and events
* Identify and organise relevant speaking, conference and award opportunities, including speech writing where needed.
* Collaborate on the production of the PB's annual review, Stewardship Report and other reports - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget
* Initiate, manage and maintain excellent relationships with external suppliers and design agencies, including instilling clear standards for delivery.
Essential
Knowledge/Experience
* Knowledge of pensions and investments industry, including regulatory landscape
* Interest in responsible and ethical investment
* Significant experience of financial communications, including authoring content, developing strategies for engagement and communications planning.
* Significant experience of working with media including working with and managing relationships with journalists.
* Track record of delivering text and work to spec and on time
* Experience of influencing and working with stakeholders to director level, with proven experience of building trusted 'advisory' relationships.
* Experience of working as part of a multi-disciplinary communications team, and balancing the needs of different stakeholders.
* Understand the Board's fiduciary duty to its members, maintaining strict boundaries on confidential information as and when required.
* Journalistic or communications experience within a high-profile organisation
Skills & Abilities:
* Excellent writing skills
* Good time-management
* Strong interpersonal skills
* Good attention to detail and an eye for good design
* Able to balance strategic and tactical delivery
* Self-starting and organising, with a track record in effective prioritisation of communication deliverables.
* High level of emotional intelligence and personal/professional resilience.
Qualifications & Training:
* Relevant qualifications in media or public relations, with a commitment to ongoing professional development e.g. through CIPR or equivalent.
Desirable
* Existing network among journalists
* Experience within the charitable services sector.
* Knowledge of the Church of England and/or the work of the Pensions Board
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001.Our founding purpose is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound. Our Mission is to develop the hope, optimism and self-esteem of young people so that they can: Lead healthy lives; Stay in School; Grow up to become independent productive adults; Have lofty aspirations and work to attain their innate potential.
Although we have recovered from the Covid 19 pandemic, the nation now faces the worst cost of living crisis since the 1950s, thanks to the Russian Ukraine war, and now the US Israel Iran one which have disrupted the global energy market. There is no denying that, in the UK, young people (YP) are being disproportionally affected. We are deeply concerned about the impact this crisis is having on the young people that we work with across the board.
The UK youth unemployment rate for 16-24-year-olds sits at a concerning 16.2%, an 11-year high. There are over 1 million young people not in education, employment or training (NEET). We know that high numbers of vacancies do not translate into opportunities for all young people, especially those from BAME background who already face discrimination in the labour market.
We are responding to this emerging issue, by working harder and smarter to support young people that we work with for whom the transition from formal education into employment is not automatic. We work to help this group have access to economic opportunities in these challenging times. We believe that our services bridge this gap and provide opportunities for young people to develop wider social, personal and self -management skills required for productive participation and integration into society. For additional information about the Trust and its programmes, please go to our website.
Job purpose: Provide a range of administration services to enable the Trust to operate its day-to-day activities, management and governance processes effectively.
Roles and responsibilities:
The main responsibilities of the job are:
· Provide administrative support to the Programme Manager, Trustees and Youth Board
· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records, research, and other general duties
· Assist implementation of the Trust’s charitable programmes e.g., by providing administration support to project teams and organising promotional activities.
· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up
· Proactively manage our website day-to-day and post to our social media, consulting where necessary. Produce leaflets, publicity and newsletters
· Support our organisation development plans by helping us research and implement any new policies, processes and best practice procedures required, and maintaining the database of evidence
· Suggest administrative improvements to support the smooth running of the charity and, when agreed, implement them
Key working relationships: The post holder will work with all the Trustees (but particularly the Trustee responsible for Communications), the Programmes Manager as well as the Trust’s finance service provider. The post holder will develop good working relationships with other stakeholders including our project delivery partners, members of the Youth Board and, in some cases, young people on or applying for our programmes.
Person specification -Specific experience or skill KEY: (E) Essential (D) Desirable
· Experience of organising own work effectively with limited supervision (E)
· Significant experience providing administrative support. Experience of working in a charity would be an advantage (E)
· Excellent digital skills, with the ability to learn new software and systems quickly and instruct others (E)
· Proficiency in Microsoft 365 including administering a system(E)
· Experience of organising and maintaining records, both on paper and digitally. (E)
· Ability to produce attractive documents and reports for a range of audiences adhering to our house style (E)
· Ability to work effectively with all our stakeholders, including young people from disadvantaged backgrounds (E).
· An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing
· Exceptional time and task management skills; calmness under pressure (E)
· Experience working in a pressured environment with lots of competing priorities (E)
Knowledge, qualifications
· Knowledge of good administrative practices (E)
· Knowledge of General Data Protection Regulations (E)
· An understanding of safeguarding of children, young people and vulnerable adults (E)
· Current DBS certificate (E but, for a suitable candidate, the post might be offered subject to a DBS being obtained)
· Degree or relevant experience of working in the charity/ Social sector (D)
Personal skills and abilities
· A highly organised person with attention to detail (E).
· Ability to organise own workload to reflect our charity’s priorities (E).
· Ability to communicate effectively with all people involved with the Trust (E).
· Remote working skills (E)
· Good report-writing and presentation skills (E).
· Commitment to equality, diversity, inclusion (E)
· Ability to research information (E)
· Proven ability to work on own initiative and mobilise/manage support from colleagues (E).
- Proactive, creative and innovative approach with high drive for results (E)
Personal qualities: Commitment to own continuing personal and professional development (E)
· Commitment to the vision, mission and values of DTT (E)
· Flexibility
- Commitment to effective relationship building and collaboration (E)
Application process
Please write no more than 1000 words explaining how your experience, qualifications and personal qualities fit you for this post. Also submit a CV which includes your full name, address, phone number and email address, your educational and work histories and the names of two referees, one of whom will normally be your current or latest employer. We will not seek references without asking your permission but any offer will be subject to satisfactory references.
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Main purpose:
Reporting to the CEO and working with a small, dedicated head office team, the post-holder is responsible for the full finance function of the Charity and its Trading Subsidiary, NAFAS Enterprises Limited (currently dormant), using Xero financial package.
Key Relationships
- CEO
- Chair of the Board
- Chair of the Finance and Investment Committee
- Chair of Risk and Audit
- External Auditors
- NAFAS Staff, Area Treasurers and Members
- Suppliers
Key Responsibilities:
· Maintain accounts for the Charity and it’s subsidiary company.
· Manage outsourced payroll provider and Arrange payment of staff salaries, PAYE, NI and pension contributions.
· Process and Make payments for all staff and volunteer expenses.
· Ensure all expenditure payments are made on time.
· Maintain Direct Debits subscriptions.
· Responsible for annual affiliation fee income and master sheet reconciliation
· Raise quarterly invoices for advertising in the Flower Arranger magazine
· Process website stock orders and raise other ad hoc stock order invoices
· Process charity event receipts and expenditure and reconcile against master spreadsheet
· Responsible for supplier invoice processing and payments
· Responsible for banking of cheques and bank reconciliations.
· Responsible for VAT returns for both companies.
· Preparation of management accounts for the CEO, Finance Committee and the Board ona scheduled agreed with the CEO
· Maintenance of restricted funds documentation, ensuring proper cost allocations and record keeping.
· Maintenance of P&L and Balance Sheets reconciliations.
· Prepare budgets and forecasts and assist CEO with variance analysis.
· Manage rolling 12-month cashflow forecasts.
· Manage the annual audit process.
· Provide information and advice to the CEO and the Board of Trustees.
· Keep up to date with compliance, legislation and regulation and to work within the organisation’s policies and procedures.
· To maintain the Charity’s supporter database ensuring accurate records of income and contact details is kept up to date.
· To act as Secretary to the Finance & Investment Committee and Risk & Audit Committee of the Board
· To act as a central point of contact for all financial enquiries.
General
· To at all times, act as a role model, representing the vision and values of NAFAS.
· Exhibit a strong team-working approach with the aim of maintaining a positive and productive work environment.
· To be involved in shared office duties, such as taking telephone orders, picking, packing and posting orders of trading goods.
· Attend and participate effectively in team meetings, appraisal meetings, and staff development sessions, as is reasonable for part-time working arrangements.
· To attend regular team meetings and undertake relevant training when required.
· To identify and motivate people to be involved in giving voluntary and financial support where possible.
· To undertake any other activities reasonably required.
Personal Specification
- Have significant demonstrable experience in finance and operations within the charity sector, in a similar role
· Be part or fully qualified (ACA, ACCA, CIMA etc) or equivalent
· Have a proven track record in budgeting, forecasting, cashflow management, and financial modelling
· Have experience of working within a small central team
· Have excellent communication skills, both written and verbal
· Have experience of managing compliance areas such as data protection, cyber security, insurance and risk (Desirable)
·
Benefits
- Casual informal dress
- Season ticket loan
- 25 days annual leave plus statutory bank holidays (pro rata for part time posts)
- Three days additional leave to be taken over the Christmas and New Year period (pro rata for part time posts)
- HealthShield Cash Plan – Level 2
- Company Pension – Nest with 6% company contribution
- Hybrid working option available with a minimum of three days a week in the office
This Job Description cannot be considered to be exhaustive and other duties not included above may arise. On the understanding that such duties are commensurate with the purpose of the job and have been identified as such by the post holder’s line manager and advised to the post holder, then such additional duties shall form part of the requirement of this post.
Application process. Please submit your completed application of your CV and a supporting statement/covering letter of no more than 2 sides of A4, Arial font size 11 as a maximum outlining how your skills and experience align to the Personal Specification for this role and your interest in this by 11:59pm on Monday 13th July 2026.
Interview dates. Interviews will take place on the 15th or 16th of July 2026. Please let us know in your cover letter if either of these two dates make it difficult for you to attend interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Freelance Programme Manager
Contract: Freelance / Self-employed. 12 months fixed term contract (with potential to extend)
Time Commitment: Approximately 4 to 6 hours per week.
Location: Remote with occasional attendance at meetings and events
Hourly Rate: £25
Reports to: Chair of the Board of Trustees
About Us
The Association of Teachers of Singing (AOTOS) is the UK’s leading organisation for singing teachers. As a Charitable Incorporated Organisation (CIO), we are dedicated to promoting excellence in singing teaching.
We support our members through professional development, training, networking, and advocacy, while working to strengthen engagement, visibility, and growth across the sector.
The Role
AOTOS is seeking an experienced programme manager to lead delivery and further development of our existing programme of training for its members and the wider singing teaching community.
Key Responsibilities
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Develop and deliver AOTOS’ programme of training and CPD in line with board strategy and member needs.
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Developing an annual programme plan and budget for approval by the board
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Be the face of AOTOS’ events and teacher development programme, including hosting online and in person events and conferences
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Review, develop and manage our Essentials teacher training course, including recruiting, training and managing course leaders
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Report against relevant KPIs for the programme, providing regular reports to the board of trustees
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Engage with AOTOS membership to understand training needs to feed into the board for future programme development
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Sourcing and booking venues and speakers for national conferences (currently two per year)
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Working with Operations Manager and Communications Officer to ensure programme operations and communications run effectively
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Other duties as required and agreed with the Chair of the board
Person Specification
Essential
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Understanding of AOTOS and its mission
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Skilled and experienced singing teacher
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Experience in event planning and production
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Experience of course/learning pathway design
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Evidence of sustained commitment to maintaining personal CPD
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Evidence of ability to meet deadlines, plan in advance and manage a variety of different objectives and outputs
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Ability to monitor activities and collect data and other evaluation metrics
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Ability to work independently and in a team
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Ability to network and make contacts
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Confident presenter and ability to be the ‘face’ of AOTOS events
Desirable
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Knowledge of current voice pedagogy research
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Knowledge of a broad range of singing teaching styles, contexts and singing genres
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Experience managing a team
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Hands-on experience of teacher training
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Experience of reporting to a board of trustees
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Understanding the role and nature of a CIO
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A large network of connections within singing teaching practice and research
Hours and Working Pattern
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Approximately 4 to 6 hours per week (may vary seasonally depending on event workload)
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Flexible working pattern
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Additional hours may be required to attend meetings and events. Any additional hours will be remunerated in addition to standard hours and at an agreed rate depending on nature of the work
To apply, please submit your CV and a cover letter detailing why you are interested in the role, and why you believe you would be a good fit for us.
The client requests no contact from agencies or media sales.
Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services.
Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre’s estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you.
What you’ll do
· Lead long-term estate planning, capital works and building improvements – you’ll support our master planning for the site
· Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively
· Take organisational responsibility for health and safety, fire safety and statutory compliance
· Manage budgets, procurement and reporting, delivering value for money while supporting excellent services
· Support sustainability and environmental improvements that strengthen the Centre for the future
What we’re looking for
· A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery
· A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation
· Someone who can balance strategic thinking with hands-on operational oversight
· A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hybrid / High Wycombe HP13 (minimum of one day per week on site)
£38,000 - £42,000 FTE + £312 working-from-home allowance
We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.
The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.
The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.
You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.
What success looks like:
- Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
- Lower churn: reduced lapse rates for cash and regular givers.
- Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
- Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.
Key Responsibilities:
Supporter Experience & Journeys
- Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
- Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
- Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
- Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.
Segmentation, Testing & Insight
- Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
- Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
- Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
- Work with colleagues to build insight dashboard and understanding of retention.
Mid‑Value & Legacy Development
- Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
- Develop and test legacy propositions and routes to market to grow enquiries and pledges.
Acquisition & Cross‑Sell
- Project manage individual giving product development and testing; identify new audiences and routes to market.
- Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.
Cross-Team Collaboration
- Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
- Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
- Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
- Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.
Organisation-wide Contribution
- Model Embrace’s values of trust, respect, integrity, and compassion.
- Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
- Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.
Qualifications, Experience & Knowledge:
- Educated to degree standard or equivalent (E.g. practical experience within fundraising).
- Member of Chartered Institute of Fundraising.
- Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
- Hands‑on journey design and automation.
- Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
- Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
- Practical project management; calm under pressure; collaborative and solutions focused.
- Working knowledge of GDPR/PECR and best practice supporter care.
- Experience stewarding mid-value supporters and legacy pipelines.
- Experience with payment recovery tools and card update flows.
- Familiarity with UK charity sector metrics and fundraising codes of practice.
Personal qualities:
- Donor-first mindset, inclusive and empathetic.
- Curious, evidence driven, and comfortable iterating.
- High integrity, discretion and good judgment.
- Highly motivated and results driven.
- Ability to work under pressure and manage competing priorities.
- Passionate about the work of Embrace, with the ability to enthuse and engage others.
- A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.
Tools & systems:
- CRM Dashboards & analysis.
- Payments: Direct Debit management, card‑updater/failed‑payment recovery.
- Microsoft 365 (Teams, SharePoint, Planner), project boards.
Benefits at Embrace the Middle East:
- Embrace supports all staff to work effectively through flexible and remote working options, including flexi‑time and home‑working.
- Under our flexi‑time framework, staff may agree variable start and finish times with their manager, balancing organisational needs with personal circumstances.
- Pension - option to join from day 1. Maximum employer contribution of 10%.
- Holiday entitlement: 32 days, comprising 24 days’ personal leave (including a birthday day off) and 8 public/bank holidays, plus 3 additional days between Christmas and New Year. Entitlement increases with service to 33 days after 5 years and 34 days after 10 years.
- Access to retail discount portal.
- Life Assurance – 3x salary.
- Employee Assistance Programme (confidential counselling, legal and financial advice) – available 24/7, 365 days a year.
- Training and development programme for all employees.
- Commitment to staff health & wellbeing.
- Probationary period: 3 months.
If this sounds like you, please apply on our vacancies page.
Closing date: 5.00pm on Wednesday, 15 July 2026.
We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received.
Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Are you looking for a job where you can make a difference to a local community? Chinnor Village Centre aims to be the welcoming hub of the village and local area, bringing together people of all ages and backgrounds by providing a place to meet and services aimed at ending social isolation.
About The Role
The Centre Manager will oversee the day to day running of centre, making sure we have a safe and welcoming environment. Working with Trustees, you will play a key part in bringing about change at the Centre to ensure its future sustainability and place at the heart of the Chinnor and surrounding villages. This includes seeking out and securing funding opportunities to increase income and providing leadership to our small staff team. Volunteers are at the heart of everything we do and the Centre Manager will need to promote the Centre as a great place to volunteer.
Key responsibilites:
- Ensuring appropriate policies and protocols are in place.
- Overseeing a programme of works for the refurbishment and updating of the Centre.
- Line manage our 7 staff.
- Produce financial reports and plans, working with our Treasurer and Bookkeeper.
- Identify and lead the application process for grants and funding.
- Provide governance and admin support to the Board of Trustees.
The post is offered at £35,000 to £38,000 fte per year (actual up to £30,400 for 30 hours per week). Other benefits include 25 days holiday per year pro rata and a workplace pension scheme. The postholder will need to be on site for the majority of time.
The Centre Manager role is a varied one, with no day the same. If you enjoy working with people and are able to ensure the busines aspects of our charity run efficeintly then we would love to hear from you.
The client requests no contact from agencies or media sales.
Position: Senior Individual Giving Manager (Development)
Hours: Full-time (35 hours a week)
Contract: Fixed Term Contract - 12 months (Maternity Cover)
Location: Office-based in London. With flexibility to work remotely.
Salary: Starting from £40,630 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Charity
You will start at our entry point salary of £40,630 per annum, increasing to £43,170 after 6 months service
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Join the MS Society as our new Senior Individual Giving Manager (Development).
We’re looking for a motivated, organised and creative Senior Individual Giving Manager to lead our ambitious, supportive development team at the MS Society for a 12-month fixed term maternity leave cover.
You’ll be responsible for the strategic planning and oversee the delivery of multi-channel fundraising campaigns and supporter engagement projects ensuring they are delivered to time, income targets and expenditure budgets. You’ll have space to be creative, freedom to test new ideas, and the chance to shape the future of our development programme.
This is an exciting opportunity for someone with experience working in Individual Giving roles. You’ll have a proven track record of managing successful direct marketing campaigns from start to finish. You’ll analyse results, test new ideas, and find ways to improve future campaigns.
With great interpersonal skills, you’ll manage a high-performing team, work collaboratively with internal stakeholders and external suppliers to deliver high-quality campaigns and build relationships with supporters. With a creative and enthusiastic approach, you’ll take ownership of your work, shape our individual giving programme, and make a real difference to people living with MS.
We’re committed to equality, diversity and inclusion, and we encourage applications from people of all backgrounds and experiences—especially those with lived experience of MS or disability.
Closing date for applications: 9:00am Monday 13 July 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Charity People is delighted to be partnering once again with Maudsley Charity to recruit an External Affairs and Influencing Manager.
A hugely exciting new role within the charity, the postholder will work across media, external affairs and influencing to engage with key stakeholders, boost the charity's profile, and promote learning and adoption of the solutions the organisation funds. You will be responsible for sharing evidence and learning in order to influence the people who fund, adopt and commission mental health care and services, and will work closely with the CEO to increase engagement with policy work which the Maudsley Charity undertakes through it's work in coalitions.
External Affairs and Influencing Manager
Contract: Full time, permanent role
Salary: £48,000 per annum
Location: Hybrid role between home and London office, with two days per week in the Denmark Hill office
Closing date for applications: 9am on Tuesday 28th July
First round interviews will be held remotely on: Thursday 13th August
Second round interviews will be held in person on: Thursday 20th and Friday 21st August
About Maudsley Charity
Maudsley Charity funds and supports clinical, academic, and community partners to ensure that everyone experiencing mental illness can access the right care, while using insights from their work to drive wider improvements across the UK.
Recognising the profound impact of mental illness and the inequalities in access, experience, and outcomes - particularly those linked to social deprivation and racism - the organisation focusses on addressing gaps in care.
With an approach that combines evidence, lived experience, and a commitment to equity, the organisation backs impactful, evidence-based solutions, ensuring services are shaped by real-world insight, and prioritising support for those most underserved to drive improvements that benefit all.
About the role
This is a core role within the organisation's influencing strategy, and your primary responsibilities will include:
External Affairs & Influencing:
- Develop and deliver influencing plans to promote adoption of effective mental health care initiatives being funded by the charity
- Develop productive relationships with key stakeholders (journalists, NHS trust leaders, ICBs, ICSs, VCSE orgs) to gather intelligence and shape strategy to inform the charity's positioning
- Lead the charity's thought leadership development providing strategic advice to senior leadership on political, NHS and mental health policy developments
- Strengthen the charity's role in mental health policy and advocacy coalitions, by contributing to collaborative advocacy, media and communications outputs
- Lead the charity's response to government mental health care consultations and calls for evidence
- Monitor funder sector trends and conversations, and actively seek out opportunities for the charity to strategically engage and influence by sharing learning from its grant making practice
Media management
- Develop and implement integrated external affairs campaigns that support the charity's influencing work
- Create persuasive materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content and pitch to relevant outlets
- Maintain and grow relationships with journalists, broadcasters and sector media to secure relevant high-quality coverage of the charity's activities, grant holders and their projects
- Act as first point of contact for media enquiries, managing proactive and reactive press activity
- This role is expected to grow and develop and the postholder will be fully supported from across the organisation as the position evolves, within an organisation that offers a friendly, values led culture.
We would love to hear from individuals with the following skills and experience:
- Demonstrable track record of developing and implementing successful influencing strategies in the mental health sector
- Experience of stakeholder management within mental health care, including NHS Trust leaders, Integrated Care Boards, commissioners and senior clinicians, and with academics and researchers
- Strong experience in media relations, including briefing senior spokespeople, drafting press releases, media handling, and securing media coverage with a good understanding of the needs and expectations of different outlets and publications
- Keen understanding of the NHS, mental health policy landscape, and the related environment, key stakeholders and sector drivers
- Understanding of the key components and considerations of successful external affairs media and influencing
- Understanding of the sensitivities around mental illness, including working in an empathetic manner with people with lived experience
- Understanding of Diversity, Equity and Inclusion principles and a commitment to apply them in your work and as an organisation
- Influencing skills including confidence and credibility in working with stakeholders,
- Communication skills and the ability to produce clear and effective communications and the ability to confidently and accurately represent the organisation externally
- Written and editorial skills including the ability to craft narratives for different external audiences and communicate the charity's work in press releases, articles, policy briefs
How to apply
Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds. We welcome applications from non-graduates.
Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please send your CV to Alice at Charity People in the first instance.
Please see full job pack attached.
There is also an optional 'Ask Us Anything' Webinar via Zoom on Thursday 16th July at 12.30pm where the Maudsley staff will answer questions. Please get in touch with Alice if you'd like to register for this and she will send you the link.
Equal Opportunities monitoring
We ask that applicants complete our DEI monitoring form when submitting their CV for this role.
Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. Specifically, we will also oppose unfair discrimination of those with mental health issues.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
SOS UK is looking for a Relationship Fundraising Manager to help deliver a newly established fundraising programme with strong momentum, senior buy in and significant growth potential.
Why join us?
- Help shape the future of fundraising at SOS UK.
- Inherit a strong pipeline of prospective partners and supporters.
- Build a new fundraising programme with genuine scope to influence its future direction.
- Work flexibly from home as part of a collaborative, mission driven team.
Role details
Location: Nationwide, home based, within reasonable reach of a mainline train station
Salary: Salary band starting at £37,929 per annum, rising to £42,018 through our pay structure (£30,343–£33,614 pro rata for 0.8 FTE). If based in London, this role attracts an additional London weighting of £3,655 per annum. We also provide up to a 6% pension contribution and life assurance.
Interview dates: Week commencing 27 July
Preferred start date: Early September
Introducing SOS UK
Our education system helped cause the climate and nature crisis, but now we’re making it the solution.
We are fighting to make sure everyone develops a commitment to protecting the earth and puts it to work – whether it’s at school, university or in their careers.
By empowering students and educators to build a better world, we can transform the lives of generations to come. In just a few years we have developed unstoppable student leaders. Behind these leaders every step of the way is the SOS UK community making sure students don’t have to fight for change alone. We unite people from every background, inside and outside education, because protecting our earth matters to each and every one of us. Armed with proven solutions, we push for change at every level of society. We are always laser focused on what can be done, whether it’s at local councils, in community halls, or in Westminster.
As educators, environmentalists, and activists, we use our expertise to get things done – from changing curriculums across the world, to making sure all school children have access to nature. We mentor. We advise. We campaign. We empower students to lead. Not just at university but for decades to come, as workers, employers and community members. We create climate and nature protectors in every community. They mobilise countless others. They change our country, and even our world, for the better.
About the role
This is an exciting opportunity to help shape the future of fundraising at SOS UK. As we diversify our income streams, you will play a central role in developing high value partnerships that support our mission and long-term sustainability.
Over the past 12 months, SOS UK has laid the foundations for a new relationship fundraising programme. During this period, an Interim Head of Relationship Fundraising established a strong pipeline of prospective partners and supporters, developed a suite of partnership propositions and engagement materials, and built relationships with organisations aligned to SOS UK's mission.
Alongside this, SOS UK is launching a new Development Board, bringing together leaders from industries facing key green skills shortages alongside young people helping to shape the future workforce and sustainability agenda. This will create new opportunities to build strategic relationships and engage prospective partners.
You will join at a pivotal moment, helping to deliver the first phase of this newly established fundraising programme. You will inherit a strong pipeline of opportunities, benefit from strong senior leadership support, and have the opportunity to shape the future direction of relationship fundraising at SOS UK.
In this role, you will develop and manage partnerships with companies, corporate foundations and philanthropic supporters to generate sustainable income and strategic value for SOS UK.
The role will focus approximately as follows:
- 75% corporate partnerships and business development
- 25% philanthropy and high value relationship fundraising
Working closely with colleagues across the organisation, you will manage and grow an established pipeline of opportunities while identifying and securing new partnerships aligned with SOS UK's mission and strategic priorities. Through building long term relationships with supporters and partners, you will help create lasting impact for both SOS UK and the students we work with.
Our education system helped cause the climate and nature crisis, but now we’re making it the solution.
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
-
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
-
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
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Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
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Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
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Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
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Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
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Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
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Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
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Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
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Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
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Lead on set up and implementation of new seasons, events and sales activity
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Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
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Maintain high standards of data accuracy and integrity across Box Office and customer records
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Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
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Champion accessibility across all ticketing and customer service activity
Leadership & Management:
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Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
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Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
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Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
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Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
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Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
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Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
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Minimum three years' experience in a CRM, ticketing, audience data or related role
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Advanced knowledge and practical experience of Tessitura
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Experience managing and maintaining CRM systems and customer databases
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Experience producing audience analysis, reporting and business insight
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Strong understanding of customer relationship management principles
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Excellent attention to detail and commitment to data accuracy
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills
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Ability to explain technical concepts to non-technical colleagues
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Ability to manage multiple priorities and meet deadlines
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Commitment to delivering outstanding customer experiences
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Interest in music, culture and the arts
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Willingness to work evenings and weekends
Desirable
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Experience of implementing CRM upgrades or major systems projects
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Experience working within a Tessitura consortium
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Experience of customer journey mapping and audience segmentation
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Experience of marketing automation and CRM-driven campaign delivery
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Experience working within an arts, cultural or performing arts organisation
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Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the eoa (Employee Ownership Association)
Employee ownership in the UK is at a critical moment. The sector has more than doubled since 2020. Awareness is rising. Evidence is compelling. Businesses, communities, and policymakers are increasingly recognising that a people-powered approach can unlock fairness, resilience, and productivity.
We believe the UK can reach 10,000 employee owned businesses within the decade, transforming succession, broadening ownership, and reshaping the economic landscape. But achieving this relies on bold, strategic, values-led leadership across our community.
The eoa exists to build and connect that community: a network of more than 850 member businesses, thousands of employee owners, specialist advisors, policymakers, and partners committed to powering fairer livelihoods and stronger businesses through employee ownership.
Purpose of the Role
The Finance Manager leads the eoa’s finances to ensure the businesses resources are used effectively, efficiently, and sustainably.
You will develop robust financial systems, reporting, and analysis to provide insight and assurance to the SLT and Board, playing a central role in safeguarding the eoa’s financial health and enabling its strategic goals to be achieved.
Role Summary
- Contract: Permanent
- Hours: 22.5 hours per week, working pattern to be agreed with successful candidate
- Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
- Salary: £45,000 (£27,000 pro rata) p/a
- Pension: Up to 7% employer pension match (from year 1 anniversary)
- Annual Leave: 30 days leave + bank holidays
- Reports to: Membership & Operations Director
- Management of: Finance and Business Support Administrator
Key Responsibilities
- Lead the development and delivery of the organisation’s financial strategy, ensuring it underpins and enables operational delivery.
- Manage the annual budget-setting process, working closely with colleagues to align budgets with strategic priorities.
- Manage day-to-day financial operations, including financial accounting, membership renewals, bank account management, cash flow monitoring, credit control, payments, and function oversight.
- Take responsibility for accurate and timely payroll and pension delivery, working in partnership with an external provider.
- Prepare and reconcile monthly, and year-end accounts, ensuring accuracy, compliance, and robust controls.
- Produce accurate, timely financial forecasts, management accounts and financial analysis to support operational and strategic decisions.
- Ensure compliance with statutory requirements including tax (VAT, PAYE, Corporation Tax) and financial reporting obligations.
- Maintain strong internal controls and risk management processes, safeguarding the organisation’s financial health.
- Act as a signatory on company bank accounts, ensuring appropriate authorisation and governance arrangements are in place.
- Lead the ongoing development and improvement of finance processes and systems, and automations to drive efficiency and effectiveness.
Knowledge, Experience, and Attributes
- Degree-level education and either ACCA, CIMA, or ACA qualification.
- Proven track record in budgeting, forecasting, cash flow management, and delivering accurate management accounts and financial analysis.
- Experience of working for or preparing SME accounts, managing audits, risk, and internal controls, with a focus on continuous improvement of systems and processes.
- Strategic thinker who can translate complex financial data into clear, actionable insight for senior leaders and the Board.
- Highly organised, proactive, and solution-focused, with excellent communication and stakeholder management skills.
- Collaborative, adaptable, and professional, demonstrating integrity and sound judgment in all financial matters.
What Constitutes Success in This Role?
Success in this role means the eoa has reliable, efficient, and well-governed financial operations that underpin all aspects of the business. You will ensure day-to-day finance processes are accurate and timely, cash flow and budgets are effectively managed, and statutory obligations are met with confidence. By providing clear analysis and insight, you will support the SLT and Board in making informed decisions, drive improvements in systems and reporting, and enable the eoa to achieve its strategic priorities.
Key outcomes for the role Measures
- Outcome: The eoa maintains accurate, timely, and insightful financial reporting and analysis to support decision-making.
Measure: Accurate monthly management accounts and forecasts delivered on time. Rolling forecasts and scenario analyses updated regularly. - Outcome: Budgets are aligned with strategic priorities and financial resources are optimally managed.
Measure: Budgets prepared and approved within agreed timelines. Variance between budgeted and actual expenditure monitored and reported. Cash flow maintained within agreed thresholds. - Outcome: Statutory, regulatory, and internal governance requirements are met and risks are effectively managed.
Measure: All statutory filings (tax, Companies House, pensions) submitted accurately and on time. External audit completed with no significant issues. Internal controls and risk management processes maintained and reviewed annually. - Outcome: Financial systems and processes support operational efficiency and organisational growth.
Measure: Transaction processing, reconciliations, and payroll delivered accurately and on schedule. Improvements in process efficiency implemented. - Outcome: Finance contributes proactively to strategic decision-making and organisational development.
Measure: Financial insight and recommendations consistently inform senior leadership decisions. Evidence of finance-led initiatives driving cost efficiency or strategic impact. - Outcome: Finance function evolves to meet organisational needs and supports a culture of improvement.
Measure: New or updated systems, processes, or reporting tools implemented successfully. Finance function demonstrates improved efficiency, effectiveness, or scalability over time.
How to apply
To apply, please submit:
- A two-page CV
- And ane of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 14 July 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in Manchester on 28 & 29 July 2026.
The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



The client requests no contact from agencies or media sales.
Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.
Job Purpose:
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To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.
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To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.
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Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.
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Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.
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Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.
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Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.
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Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.
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Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.
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To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.
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To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.
We are only accepting applications via Charityjob. Please submit your CV and a cover letter – no more than one side of A4 – detailing your motivation for applying and how you meet the person specification for the role by 23:00 on Monday 13th July 2026.
Please note that applications without a covering letter will not be considered. We appreciate that AI can be useful as a tool, particularly if English is your second language. However, we discourage the use of AI for writing cover letters as in our experience it results in a generic voice that does not communicate the unique strengths and motivations of candidates.
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.



The client requests no contact from agencies or media sales.





