Manager jobs in dublin 2, county dublin

We’re looking for a bold and caring professional to join us as a Wellbeing Coach for Children and Young People. If you have experience of supporting young people with their mental health and wellbeing, this could be the job for you!

You will deliver predominantly one to one wellbeing coaching with some group support to children and young people. Ideally you will have some experience of using coaching and CBT techniques such as guided self-help, psychoeducation and thought challenging.

You will have excellent communication skills and experience of working in partnership with other stakeholders to deliver projects. To excel in the role, you will be able to motivate, inspire and engage a wide range of people and be proactive in your approach. You will be calm, proactive and resilient. 

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024) 

Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding children and young people and vulnerable adults who use our services. Therefore, this role is subject to an enhanced Disclosure and Barring Service (DBS) check so all applicants must be willing to undergo the check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work in the UK. 

Deadline for applications: 9am on Friday 12th September  

Interviews will be held face-to-face: Wednesday 24th September

Inspire the next generation through outdoor adventure

Blackwell Adventure is one of the UK’s leading outdoor education charities. Located across two sites in rural Worcestershire and welcoming over 30,000 visitors annually, we deliver high-quality outdoor learning experiences to schools, Scouts, Guides, youth organisations, and corporate clients.

As our current CEO prepares to retire, we are seeking an exceptional leader to take the helm and shape the next chapter of our charity’s story. This is an outstanding opportunity for a dynamic and visionary professional with a deep commitment to outdoor learning and youth development. 

About the Role

As Chief Executive Officer, you will provide strategic and operational leadership for the charity, reporting to the Board of Trustees. You will lead a committed team of staff and volunteers to ensure the continued delivery of safe, inclusive, and transformative experiences for young people, while ensuring Blackwell Adventure remains financially sustainable and future-focused.

Key areas of responsibility include:

• Strategic planning and organisational governance
• Operational and programme delivery across Blackwell Court and Pikes Pool
• Fundraising and income diversification, including grant acquisition and commercial development
• Financial planning, risk management, and regulatory compliance
• External representation and partnership development
• Team leadership and values-driven cultural stewardship
• This is a hands-on leadership role suited to someone who is equally comfortable setting vision, making strategic decisions, managing complex operations, and building strong, positive relationships with partners and funders.

About You

• We are looking for an experienced, inspirational leader with:
• A proven track record of strategic and operational leadership at senior level
• A strong background in outdoor education or a closely related field
• Demonstrable success in financial management and income generation
• Excellent people management, communication, and stakeholder engagement skills
• A deep understanding of the educational, developmental, and safeguarding needs of young people
• A collaborative, values-led approach, and commitment to continuous improvement

Higher-level outdoor qualifications and familiarity with the voluntary or charitable sector will be advantageous. 

Why Join Blackwell Adventure?

· A respected, successful, and values-driven charity

· A supportive and engaged Board of Trustees

· A passionate and talented staff and volunteer team

· Two beautiful 50-acre sites with extensive facilities

· A competitive salary and benefits package

· Relocation support available

· Optional on-site accommodation available for rent (Detached 2-bedroom Gatehouse Lodge).

Deadline for applications: 5:00 p.m., Monday 18th August 2025

Key Dates

• Application deadline: Monday 18th August 2025, 5:00 p.m.
• Shortlist notification: Friday 22nd August 2025
• Interviews + Facility tours (2.5 hrs, in-person at Blackwell Court):  Up to the 4th of September 2025
• Proposed start date: Monday 5th January 2026

Blackwell Adventure is an equal opportunity employer.
We welcome applications from all backgrounds and actively encourage candidates with lived experience of the power of outdoor learning.
All offers are subject to satisfactory references, enhanced DBS clearance, and background checks.

Our client, a Not-for-profit body, are looking to recruit a Head of IT to manage, deliver and develop their operations, ensuring infrastructure, systems, services, and electronic data effectively support the organisation’s activities.

Duties:

· To develop and deliver the IT strategy in support of their strategy.

· Keep abreast of developments and new applications and assess the need, use and applicability to the organisation. Advise and make recommendations to the Director of Finance and Resources on enhancements to improve the organisation’s IT services.

· To serve as the lead for GDPR compliance activities within the organisation

· Be the senior point of contact for support for the organisation’s various applications including ALMA (Library Management System), Microsoft Dynamics 365 (CRM), Microsoft Business Central (accounting software), Microsoft 365, and Microsoft Teams.

Essential Skills:

· Experience of maintaining a variety of IT systems, including Windows based networking both on premise and cloud based

· Experience of evaluating and commissioning computer hardware

· Proven ability to problem-solve IT problems

· Proven ability to learn new systems quickly

· Proven ability to prepare and monitor budgets covering IT

· hardware, software, networking, and associated requirements

This role is hybrid (ideally 3 days a week on site).  Not-for-profit or public sector experience is a preference.

The Organisation

An independent think-tank based in London. Their income is derived from donations, grants, and memberships.

The Job

We are recruiting Finance Business Partners to support research teams and collaborate closely with the central finance team. In this role, you will be part of a research centre, working with budget holders and research leads to provide an effective and efficient financial service. Responsibilities include producing regular quarterly forecasts and the annual budget, supporting project costing, overseeing financial management of research projects, and providing variance analysis. You will also collaborate on the production of management accounts, support financial accruals and income recognition, and contribute to the preparation of annual statutory accounts. Additionally, you will oversee auditing processes, ensure project reporting meets funding requirements, and support the implementation of a new finance system.

The Person

We are looking for an ACA/CA/ACCA/CIMA qualified accountant with experience in business partnering, financial project management, and setting budgets and forecasts. Experience in the charity/not-for-profit sector is advantageous, as is knowledge of different funders, philanthropic foundations, government departments, international organisations, businesses, and NGOs. The ideal candidate will be able to present financial information clearly, work with accuracy and consistency, balance multiple deadlines, and have a proactive, self-motivating, and collaborative approach. Excellent communication skills and the ability to build relationships at all levels are essential.

What's in it for you?

The organisation offers approximately 29 days' annual leave (plus public holidays), pension salary exchange, an employee assistance programme, parental leave, flexible working, and other benefits designed to suit your lifestyle. All of this is provided in a professional, engaging, and intellectually stimulating environment. The salary for this role is £55,000 - £62,000 per year, dependent on experience. This is a full-time, 2-year fixed-term contract (likelihood of extension depending on funding) with a hybrid working arrangement, requiring a minimum of 2 days in the office per week. The organisation is an equal-opportunity employer and values diversity.

Please apply now to be considered!

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Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.  We are currently looking for a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events and orchestrate experiences from initial concept to post event analysis. This includes pre-event planning and development, concept development and proposal.

Working closely with the Head of Capital Appeal and Senior Philanthropy and Partnerships Manager, you will design and deliver events which steward and develop key contacts as part of our Capital Appeal.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work with little supervision, managing a wide range of tasks.

35 hours per week / 52 weeks per year

Salary: £28,000 - 32,000 per annum (depending on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• Willing to undertake training as required and identified in supervision/appraisals
• At least 2yrs experience of fundraising, marketing or events in a paid or voluntary capacity
• Has worked as part of a team
• Has set and worked to budgets, targets and plans
• Practical experience of planning and managing events
• Experience coordinating projects and people
• Knowledge of different methods of fundraising
• Awareness of how to motivate and support volunteers and supporters
• Basic awareness of PR and social media
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal and networking skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including Microsoft office, email and data recording
• Able and willing to work unsocial hours
• Car owner/driver (full, clean UK driving licence)
• Able to work some evening and weekends.

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.

What You’ll Be Doing

• Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
• Providing emergency support and referrals for those in crisis.
• Connecting rough sleepers with essential services, professionals, and community networks.
• Supporting people through the highs and lows, offering practical help, understanding and encouragement.
• Inspiring change and making a lasting difference in people’s lives.

What We’re Looking For

• A kind heart and a strong sense of empathy.
• Great communication skills to support and encourage others.
• A calm and measured approach to handling challenging situations.
• Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.
• This role suits a person who has a Psychology degree or similar, or with a proven keen interest.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.

Monitoring, Evaluation and Learning Officer

These are exciting times for the charity, and we have an excellent opportunity for a flexible and self-motivated individual with outstanding interpersonal, relationship building and collaborative skills to join the dedicated International Programmes and Partnerships Department.

Position: Monitoring, Evaluation and Learning (MEL) Officer

Location: Devon/Hybrid

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday - Friday

Salary: £30,268 per annum

Contract: Permanent

Closing Date: Wednesday 20 August 2025. However, we reserve the right to close this role early if a suitable candidate is found.

About the Role

As Monitoring, Evaluation and Learning (MEL) Officer, you will support the design and implementation of evidenced-based projects. This will enable the organisation to deliver high quality programmes, monitoring and evaluating impact and conducting data analysis, playing an essential role in ensuring accountability and improving information management and data quality.

Your principal duties and responsibilities will include

· Supporting the regional Programmes and Partnerships Advisors, International teams, and partners throughout the project cycle, to ensure that MEL activities and requirements are fully integrated into project and programme plans and budgets.

· Supporting the Programme Design and Impact Advisor (PDIA) to ensure that funded projects are effectively and efficiently monitored and evaluated and that learnings are captured, understood, shared and embedded into future work.

· Supporting the PDIA to promote and embed the use of the International Theory of Change and Quality Standards into ways of working.

· Supporting the implementation of, and conducting regular reviews into, the International Results Framework and associated MEL tools.

· Leading the collection, collation, storage, analysis and reporting of project and programme data, in line with the International Results Framework, to help demonstrate and communicate the impact of our international work.

· Supporting the preparation and review of internal reports in collaboration with programme staff, ensuring high-quality reporting, and that learning is captured and utilised.

· Strengthening monitoring, evaluation, feedback, and learning practices across the UK and international teams, as well as partners, through training, workshops, webinars, etc.

About You

We are looking for someone who is educated to degree level or has the equivalent in experience.

You will also have:

· Demonstrable skills in monitoring, evaluation, feedback, and learning methods; including knowledge of best practices and experience with M&E frameworks, feedback, and learning processes.

· Significant knowledge or experience of conducting quantitative and qualitative data analysis.

· Proven experience of developing MEL training and mentoring approaches, designing and facilitating participatory capacity development activities targeted to non-expert audiences.

· A practical understanding of the principal evaluation methodologies, and data collection and analysis techniques.

· Competent IT skills, including MS Office

· Well-developed written and verbal communication skills, with the ability to tailor approach for a wide range of audiences.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include

· Competitive pension.

· Life assurance – 2 x annual salary.

· Healthshield.

· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

· Wellbeing team.

· Recorded Pilates and Yoga classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Monitoring, Evaluation, Learning, Learning and Development, Impact, Monitoring Officer, Evaluation Officer, Learning Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Join The Hepatitis C Trust – Make a Difference in Liver Health 

The Hepatitis C Trust works nationally with peers who use their lived experience to raise awareness, provide training, and improve access to hepatitis C testing and treatment. 

In partnership with the Royal Berkshire & Thames Valley ODN, we’re expanding our work to include a Hepatocellular Carcinoma (HCC) surveillance and early liver disease detection programme in Royal Berkshire & Thames Valley. 

We’re looking for someone who: 

• Has experience in health services or working with volunteers. 

• Has been affected by or supported someone with liver disease. 

• Can work independently, engage with stakeholders, and drive community outreach. 

In this role, you will: 

• Promote liver screening and early detection in the community. 

• Support patients through assessment and ongoing care. 

• Coordinate workshops and raise awareness. 

• Collaborate with local hospitals and outreach clinics. 

Requirements: 

• Full driving licence and own vehicle. 

• Willingness to travel across the region. 

• Passion for patient-led care. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate professional, whose values match the organisations, can think independently and is open to a coaching style of management, to join the Stroke Recovery Services based in West Norfolk.

Applications from individuals who are seeking flexible working options including reduced hours or job shares are welcomed.

Position: S11305 Stroke Support Coordinator

Location: Home-based, West Norfolk. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings).

Salary: Circa £27,400 per annum

Hours: Full-time, 35 hours per week (flexible working available)

Contract: This is a fixed-term contract until 31 March 2026. Services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 5 September 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers whose lives are affected by aphasia, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Enable stroke survivors to make informed lifestyle changes, which will help them to prevent further strokes.
• Work with other health and social care professionals across the stroke pathway to ensure high quality support.

About You

Knowledge, skills and experience you will ideally have:

• Background in a caring profession, ideally supporting people with disabilities.
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Applications from individuals who are seeking flexible working options including reduced hours or job shares are welcomed.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Remote (based in England & Wales with occasional travel required for biannual team days in London, termly Support Coach Team meetings in various locations, and twice termly vists to facilitators in various locations). Due to location of regional hubs, we would encourage applications from the Bristol, Liverpool and Manchester areas.

Salary: £28,665 - £30,765 pro rata (£22,932 - £24,612 actual)

Hours of work: 4 days a week (28 hours)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us​

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support Coach role involves:

• Supporting volunteer facilitators by coaching them through the opportunities, challenges and obstacles of running a Kids Matter programme
• Training and upskilling facilitators by helping run events and develop new resources
• Working with the wider Kids Matter team to encourage and strengthen Kids Matter’s church partnerships

At Kids Matter, we are committed to delivering effective coaching. All Support Coaches are given the opportunity to go through the coaching accreditation process with ICF to become an Associate Certified Coach (ACC). Kids Matter provides the support and supervision for this to take place, and will cover the cost of the accreditation if the individual remains employed as a Support Coach for the two years following applying for accreditation. If the individual leaves before two years, a percentage of the accreditation cost will be required to pay back.

About you

Are you someone who enjoys coming alongside others, encouraging and challenging them as they learn and grow? Do you have a strong understanding of the disadvantages many families face in the UK? Can you sensitively and effectively communicate with people from a wide variety of backgrounds and experiences? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision to see every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Support Coach position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm Monday 1st September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Are you passionate about children’s literacy? Do you want to use your skills and experience to enable opportunity for children living with little or no access to books and reading? Can you help create a home environment where reading for pleasure is part of the fabric of family life? If so, read on - we may have just the job for you here at Doorstep Library!

We're looking for a confident and capable individual, with bags of energy and a sense of fun to join our team and lead our online reading projects. You will coordinate your volunteers to deliver reading sessions via Zoom three times a week to children up to the age of 12 . You will be responsible for coordinating volunteers and families across all projects, being ‘on call’ for any issues that may arise, and stepping in to reading sessions where needed. You will provide support for volunteers within and outside of the sessions as well as responding to needs of the families.

Full training will be given.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Starting Salary - £31,613 (including London Weighting)

Location: Office Based - London

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people? 

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. 

Accountability 

The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities. 

Key Responsibilities 

Supporter Care: 

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way. 

• Provide phone cover to the Supporter Care team as required. 

• Provide Reception training to the Supporter Care team as required. 

Donations: 

• Accurately code donations received, ensuring agreed departmental procedures are followed. 

• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms. 

• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.

• File and archive financial data, while adhering to strict audit controls. 

Gift Aid: 

• Understand Gift Aid and its application within CAFOD. 

• Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC. 

Thanking: 

• Produce and dispatch letters to thank and acknowledge donations received. 

• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch. 

• Contribute to ongoing enhancement and improvement of supporter thanking 

Post/banking: 

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels. 

• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily. 

Safeguarding  

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities. 

Person Specification

Understanding our context  

• Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission. 

• Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally. 

• Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities 

Working together  

• Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure. 

• Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers. 

• Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions. 

• Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve 

 Making change happen  

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency. 

• Achieving results - Look for better processes and ways of working to achieve results. 

• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.

• Taking the lead - Take a lead in identifying solutions and making change happen 

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy. 

• Ability to communicate professionally with supporters, from individual givers to religious communities. 

• Displays excellent written and verbal communication skills. 

• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria  

• Experience with a CRM software/ database 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. 

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.