Manager volunteer roles in whitechapel, greater london

We are seeking passionate and skilled individuals to join our Board of Trustees to help guide our future.

Marillac Neurological Care Centre (the MNCC) is not-for-profit independent charity providing specialist care and rehabilitation pathways for adults with complex or progressive neurological conditions (brain injury, trauma, infection, stroke) and spinal cord injuries.

Set within 4 acres of landscaped gardens in Brentwood, Essex the building and grounds accommodate 52 beds, 3 units with bungalows. The building also boasts a large fully equipped physiotherapy gym, Occupational Therapy skills kitchen, sensory room, and access to high/low tech neuro technology aids/equipment.

We offer a high staff to resident ratio and our Registered General Nurses are supported by skilled and highly trained Health Care Assistants. Training is key to delivering excellent care, all staff complete yearly mandatory training and yearly clinical competencies.

Working in partnership with patients, families, NHS Clinical Commissioning Groups, Adult Social Care, and Health and Care Management Services offering flexible resident led pathways incorporating both specialised nursing and level 2b rehabilitation.

Placements can be funded via NHS Continuing Health Care (rehabilitation, nursing), Adult Social Care and can be privately funded.

The Role of Our Trustees

Our trustees are crucial in ensuring MNCC fulfils its purpose. They set the strategy, align goals with our vision, and support and challenge the executive team for growth and success. This voluntary role offers an opportunity to use your skills for a cause you care about, providing strategic leadership and safeguarding our future.

Key Responsibilities

As a Trustee, you will contribute to the governance and strategy of MNCC. Duties include:

• Advising on purpose, vision, and activities.
• Approving strategies and monitoring implementation.
• Overseeing finances and ensuring stability.
• Identifying and managing risks.
• Supporting and challenging the CEO.
• Staying informed about the operating environment.
• Reviewing governance and attending Board meetings.
• Acting legally and in good faith for MNCC's interests.
• Promoting MNCC's aims using your skills and network.

Who We Are Looking For

We value commitment to our mission and a diversity of perspectives; prior trustee experience is not essential, as we provide induction and support. We particularly encourage applications from those with experience in Finance and Legal Services although relevant experience is welcomed

Candidates should demonstrate:

• Strategic vision and independent judgment.
• Willingness to commit time and effort.
• Ability to work in a team.
• Understanding of legal trustee duties.
• Commitment to equality and inclusion.

What We Offer

• The chance to make a significant impact.
• Development through board experience and training.
• Collaboration with a dedicated team.
• Reimbursement of reasonable expenses.

Volunteer Admin Support Volunteer Wanted

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe that every great movement is built on strong foundations?

Do you want to be the steady hand that ensures our programmes run smoothly, our volunteers feel supported, and our mission reaches those who need it most?

At Unlock YOUR Potential, we are creating a movement of dignity, opportunity, and transformation. We are seeking Volunteer Admin Support, dedicated organisers who will keep our charity’s heartbeat steady, ensuring that every workshop, mentoring session, and wellbeing programme flows with clarity and impact.

Your Role

As Admin Support, you will:

• Provide essential administrative assistance to keep programmes and volunteers organised.

• Manage communications, scheduling, and record-keeping with precision and warmth.

• Support the smooth delivery of workshops, mentoring, and wellbeing sessions.

• Be the backbone of our charity—ensuring that vision becomes reality through structure and care.

Why Join Us?

• Impact lives: Behind every success story is someone who kept the wheels turning.

• Grow together: Administration is the art of enabling transformation.

• Belong: Join a warm, empowering community of volunteers across the UK.

• Legacy: Help build a charity that restores hope, resilience, and opportunity.

Step forward. Become Admin Support. Together, we will unlock potential, restore dignity, and create opportunity across the UK.

Apply today and join us in shaping lives, futures, and communities.

Unlock YOUR Potential

• BREAKING BARRIERS
• UNLOCKING POTENTIAL

We are seeking a new Trustee to join our existing Board from early 2026. We very much look forward to hearing from you. 

About the role:

Trustees of a Registered Charity fulfil two roles: as a Trustee of a registered charity (1191197) and a Director of a limited company (12310843). These roles are slightly different, and there are responsibilities associated with each. Time commitment is estimated at 4-8 hours per month.

“As a Trustee, you will have an important role in shaping the future of the organisation, supporting not only my artistic vision but also the future of dance in the UK and internationally. My hope is that, together, we create a long-standing service to the arts and culture that will shape and shift dance towards a more diverse, inclusive and equitable sector for artists of many voices. If you are interested, I am honoured and excited to work with you to establish a solid foundation for the successful future of Seeta Patel Dance“. Seeta Patel

Who we’re looking for:

We are particularly interested in candidates with experience in one or more of the following areas:

• Charity Accounting
• Fundraising & Development
• Marketing & Communications

We need new dynamic trustee at add value to our Charity Community Transport Waltham Forest is a vital local charity dedicated to combating transport poverty and social isolation, we are a mobile community, fostering connection and enabling independence. 

What will you be doing?

For many in Waltham Forest, a simple bus ride isn't simple at all. For our service users—older adults, people with disabilities, and those isolated by lack of mobility—our community transport is a lifeline. It’s a journey to a doctor's appointment, a trip to the shops for fresh food, and a vital connection to community and family. It is the difference between isolation and inclusion.

As a trustee, you will be the strategic force that secures and strengthens this lifeline. Your guidance will directly impact our ability to grow and serve. You will help us navigate the complex landscape of health and social care integration, ensuring our services are not just a transport option, but a recognised and funded part of the local care ecosystem. Your strategic insight will shape our long-term plans, helping us identify new opportunities, manage risks, and ensure our financial sustainability for years to come.

Most importantly, you will bring the crucial lens of "lived experience." Whether from a personal or professional background, your understanding of the real-world challenges faced by those who rely on health and social care services will ensure our decisions are grounded, empathetic, and truly meet the needs of our community. You will be the voice that reminds the board why we do what we do, ensuring every strategic move we make translates into a safer, more reliable, and more dignified journey for our passengers. By joining us, you won't just sit in meetings; you will help steer the vehicle that drives our community forward.

What are we looking for?

We are particularly seeking applicants with professional OR lived experience in one or more of the following areas:

Strategic Planning: Proven experience in developing and implementing long-term strategies, whether in a commercial, public, or voluntary sector context. You are a big-picture thinker who can help navigate complexity.

Health Sector: A background in the NHS, public health, or health commissioning, with an understanding of community-based care models, patient pathways, and funding streams.

Social Care: Experience in adult social care, either as a professional, service user, or carer, with a deep understanding of the challenges faced by vulnerable adults and the social care landscape in Waltham Forest.

Essential

· A commitment to the mission and values of Community Transport Waltham Forest.

· The ability to think strategically and exercise independent judgement.

· Strong communication and interpersonal skills, with the ability to work effectively as part of a team.

· A understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship.

· Lived experience of, or a deep empathy for, the mobility and access challenges faced by our service users.

What You Will Gain:

This is a rewarding opportunity to use your skills to make a tangible difference in your local community. You will gain valuable board-level experience, develop new skills, and work alongside a passionate team of trustees and staff dedicated to a common cause.

Before You Apply

We will be evaluating all applicants against:

Motivation

Understanding of role of trustee

Relevant Skills and Expertise

Applications will be processed through completed forms and CV's submitted  Discussion meetings with Chair and Treasurer to be arranged to provide background to the Charity All applicants will be invited to attend a management committee meeting to meet other members and discuss their role in supporting the work of the Charity

Clearly state your reasons for applying and show genuine enthusiasm for Community Transport Waltham Forest  mission. 

Demonstrate transferable skills from your professional or personal life to show what you can contribute, even if you don't have direct trustee experience. 

Demonstrate an understanding of a trustee's legal duties and the principle of public benefit.

Show that you are a good cultural fit and are willing to be an active participant in discussions.

Express a willingness to learn and be open to new information

Join Intermission Youth as a bold and strategic Fundraising Trustee to grow sustainable income and champion ethical philanthropic leadership.

Applications close at 9 a.m. Monday 19th January 2026.

Time commitment: 1 – 2 days per month.

Who we are

Intermission Youth is a vibrant East London theatre and arts charity that transforms the lives of young people by helping them make positive choices and reach their full potential through drama, theatre and film.

Working with diverse young people aged 11–30, we combine bold artistic programming with practical training and community projects to build confidence, skills and pathways into creative and civic life. Founded to place young voices at the heart of high-quality performance, we are a small, fast-paced and ambitious team, proud of our national profile and recognised impact.

We balance artistic rigour with a deep commitment to safeguarding, inclusion and social change, developing alumni routes into leadership while creating a welcoming cultural home for our communities.

As we grow — including plans for a new venue and expanded partnerships — we remain rooted in collaboration, care and creative excellence, using theatre as a practical tool for opportunity, belonging and long-term positive change.

About the role

The Trustee will provide strategic fundraising expertise, governance and hands-on leadership to shape and deliver a sustainable fundraising strategy that underpins the charity’s artistic and community work.

Working closely with the Chair, Board and Fundraising Development Manager, you will champion an ethical, diversified approach to income generation and support the creation of a formal Fundraising and Development Committee.

Key responsibilities include:

• Leading the design, implementation and monitoring of the fundraising strategy.
• Advising on opportunities across philanthropy, corporate partnerships, trusts and foundations, major donors, membership and events.
• Opening networks and making introductions to potential supporters, funders and partners.
• Ensuring fundraising risk is managed and activity meets the Fundraising Regulator’s Code of Practice.
• Acting as a critical friend to the fundraising team through mentoring, challenge and practical guidance.
• Championing donor stewardship across the Board and supporting visibility at cultivation events.

You will play a vital role in growing diverse income streams, increasing donor engagement and strengthening the charity’s long-term financial resilience.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 19th January 2026.

The Merch Officer oversees the sale and creation of Make a Smile merch. This includes facilitation of committee hoodies, distribution of Make a Smile t-shirts and management of online merch sales. This can include designing new merch options, pushing additional sales on social media and auditing digital stock.

Volunteer: Data & Analytics / Funding Research Assistant
Jawbone Collective CIC

We are seeking a detail-oriented and analytical volunteer to support our data-driven decision-making and fundraising efforts. This role is ideal for someone who enjoys researching, organising information, and using data to tell a meaningful story — especially within a creative, community-focused arts environment.

You will help us collect, interpret, and present data that demonstrates our impact to funders, partners, and stakeholders. You’ll also contribute to researching grant opportunities, supporting funding bids, and strengthening our ability to secure financial resources for future programmes and accessible literary initiatives.

Key Responsibilities:

• Assist in gathering data related to audience engagement, workshop participation, reach, and impact

• Organise and present data clearly (charts, reports, summaries, insights)

• Contribute to the development of evidence-based funding bids and grant applications

• Research new funding sources including grants, trusts, donors, and corporate partners

• Help maintain accurate records and metrics related to growth, performance, and community reach

• Work collaboratively with our leadership team and provide data insights that support strategic planning

Ideal Candidate:

• Strong analytical and organisational skills

• Experience with spreadsheets, CRM tools, or analytical software is beneficial (but not required)

• Some familiarity or interest in funding applications, research, or bid writing

• Able to translate raw data into meaningful insight

• An interest in arts, culture, and the social importance of accessible literature

What You’ll Gain by Joining Us:
You’ll become part of a collaborative and vibrant creative community where your ability to work with data has tangible cultural impact. Working within a poetic and literary organisation, you’ll see firsthand how numbers can reveal stories of growth, inclusion, and transformation. Your contributions will help secure real opportunities for emerging and underrepresented writers, and you’ll gain experience that strengthens your skills in fundraising, analytics, and nonprofit decision-making — all while supporting a mission rooted in creativity, equity, and community connection.

Time Commitment:

• Flexible based on your availability — approximately 4–8 hours per week

• Remote working — with optional involvement in in-person activities in the Southwest if you wish

Benefits:

• Build portfolio-ready experience in analytics and nonprofit funding

• Develop skills in bid writing and grant research

• Gain insight into arts-based community development

• Be part of a welcoming, inclusive organisation where every contribution matters

To Apply:
Please send a brief CV and a short expression of interest — we welcome applicants of all backgrounds and experiences.

Our partner is a long-established charity providing vital advice, support, and advocacy for refugees, asylum seekers, and migrants in South East London. They help people to know and exercise their rights, rebuild their lives, and thrive as part of an inclusive and welcoming community.

They are seeking a Treasurer to join the Board and play a key role in ensuring effective financial management and governance. Candidates should be qualified finance professionals, ideally with knowledge of charity finance and a commitment to the organisation’s mission of justice, inclusion, and empowerment for migrant communities.

As Treasurer and Trustee, you will support the Board in fulfilling its financial responsibilities including advising on financial strategy, budgeting, and reserves policy; reviewing management accounts and annual reports; overseeing audit processes; and ensuring effective systems of financial control. You will also contribute to wider Board discussions, bringing financial insight to strategic planning and risk management.

The Board meets quarterly (alternating between online and in-person evening meetings in London), and Trustees typically devote around 1–2 days per month to their duties.

______________________________

For more Trustee and Treasurer roles please visit the AfID website.

The Opportunity:
Her Centre is seeking a dynamic Chair to help shape the future of our organisation
and lead our excellent board of trustees. This opportunity will involve working closely
with our CEO to drive change and ensure that our vital work continues to support
every woman in Greenwich who needs us. This is an exciting time of change, which
you will be embarking on with our CEO. You will be joining a dedicated board that
includes expertise from across the private and charitable sectors, the local authority,
and lived experience.

Our Work:
Greenwich has one of the highest rates of domestic abuse in London. Last year
alone, over 4,000 domestic offences were recorded in the borough: a shocking 35%
higher than the London average. Demand for our services has risen sharply: in 2017,
we received 321 acute high-risk referrals but by last year, this had more than
doubled to 780. The most common form of abuse reported is physical violence
(62%), followed by controlling and coercive behaviour (46%). However, the sad
reality is that many women face multiple and overlapping forms of abuse, including
sexual abuse and rape, threats to their children, financial control, and forced
imprisonment.
Last year, Her Centre supported nearly 1,000 women to find safety, seek justice, and
rebuild their lives. We also help children who witness abuse recover from trauma and
support teenagers facing exploitation or violence to recognise unhealthy
relationships and build self-worth. Her Centre is a safe and welcoming space where
all women are listened to and believed in an environment of trust and respect.
Please submit your Covering Letter and CV by Friday, 2 January 2026.

Role Description:
Board Chair

• Time commitment: 6-8 hours monthly. The HER Centre board meetings are hybrid

and currently held every two months.

• Location: Hybrid, in-person meetings at Clockhouse Community Centre, Defiance

Walk, London

Purpose of the role:
The Board Chair is responsible for leading the board, ensuring its effectiveness in
enabling the HER Centre to provide best-in-class service to HER Centre users,
providing strategic direction, and keeping the HER Centre as a leading agency
supporting women, particularly those in crisis due to abuse. The Board Chair focuses
the board on strategic matters, prioritising long-term goals and planning, including
approving the annual business, financial, risk, and operational plans. The Board
Chair also adheres to the Charity Commission's essentials of a trustee:
1. Ensure the HER Centre carries out its purpose for public benefit
2. Ensure the HER Centre complies with the governing document and law
3. Acts in the HER Centre’s best interest
4. Manage the HER Centre’s resources responsibly
5. Act with reasonable care and skill
6. Ensure the HER Centre is accountable
7. Reduce risk and liability

Main roles and responsibilities:
• Maintain high standards of governance, fostering transparency and ensuring the
HER Centre holds itself accountable to its service users and stakeholders.
• Ensure trustee awareness and compliance with legal and regulatory requirements,
including those set out in the constitution and the Charity Commission’s guidance
on trustee roles and responsibilities.
• Ensure that the trustee board annually reviews its structure, effectiveness,
delegations and key policies, and implements agreed changes as necessary.
• Manage trustee relationships to foster a positive board culture, including ensuring
the Board has the policies it needs.
• Liaising with the Board Secretary to arrange meetings and set agendas, and
chairing meetings to ensure these are well run and focused on delivering the HER
Centre’s work.
• Line managing the HER Centre CEO, by supporting, positively challenging and
holding them to account, including working with the Board to approve an appraisal
of the CEO.
• Act as a link between trustees, staff and the Service User Advisory Committee
• Act as a HER Centre representative and spokesperson as required
Term: Two years, renewable for a maximum of nine years.

Training and Induction:
You will receive an induction on the work of the HER Centre and meet the Trustees
and staff.
Payment and Expenses:
The Board Chair is a voluntary role. Agreed, out-of-pocket expenses will be
reimbursed.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games.

Youth club takes place at Tooting Hub- Beechcroft Road, Tooting, SW17 7B

About the Role:

CARAS is looking for volunteer Football Assistants to support our Football sessions on Mondays, 5.30-7pm in Balham.

Football coaching sessions are led by Fulham FC Kicks programme weekly, supported by CARAS volunteers to offer welcome to young people.

Volunteer tasks and responsibilities

· Welcoming young people to the session;

· Helping young people to register for sessions;

· Join in and be role model for young refugees and asylum seekers;

· Assisting participants to recognise and celebrate their achievements;

· Following FULHAM FC safeguarding policy and CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management, online communications and all other policies as relevant.

Requirements:

Essential

· To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Monday evenings for a minimum of four months;

· Currently resident in the UK;

- A love of football, and wanting to encourage others to play.

· Able to provide five years’ worth of addresses, and willing to undergo an enhanced DBS check (residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to start of role

Desirable

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

- Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

Support EcoCounts management with administrative tasks, keeping accurate records, and helping smooth operations. 

This is a hybrid role and you will need to attend in person every now and again, so we are looking for someone local to our area in N. London. 

We are looking for someone who has worked in a small, busy office for at least 3 years, preferably at a senior level.

What will you be doing?

• Helping the founder and lead volunteer Adam, the trustees, and the main project leads

• Picking up non-time critical, general tasks from meetings or on-going workstreams

• Fielding external queries to appropriate people

• Overseeing the whole operation with a view to identifying weak spots or neglected areas

• Providing support for a crowdfunder scheduled for February 2026

Position Overview:
The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

5. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 1 volunteer coordinator to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Induction of new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.