Marketing And Communication Manager Jobs in South Bank, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose:
The role of the Commercial Programmer is responsible for the creative programming and delivery of a commercial public events programme through public commercial events and private venue hire to grow our income, visitor numbers and opportunities.
Delivering exceptional experiences as an extraordinary cultural destination is at the heart of everything we do at the Old Royal Naval College and our audience development plan, brand positioning and values are our guiding principles.
This role will support the development and delivery of key areas which are essential to our success:
Commercial public events and partnerships support the Commercial Events department to create a year-round plan of commercial public events which engage existing and new visitors and grow income.
KEY RESPONSIBILITIES
Commercial Events programming and delivery
- To research, programme, and deliver a regular annual public programme at the Old Royal Naval College, incorporating seasonal events and event programmes related to art installations or exhibitions.
- To support the development of the Commercial Public Events programme in line with the Commercial Events Strategy as defined by the Commercial Manager.
- Generate income and profile through a range of commercial partnerships, ticketed events, and new ventures to build financial resilience of the organisation.
- Programming unique and innovative special events, working alongside site partners to deliver a collaborative programme of commercial events.
- To use bench-marking research and consistent formative evaluation to keep the public programme relevant and successful.
- To provide engagement opportunities for audiences from all backgrounds with a diverse programme of events.
- To ensure that all events are staffed appropriately with the appropriate level of cover for the activities onsite.
- To manage all documentation and liaison in relation to the delivery of the public programme (i.e. communication with internal and external stakeholders, the completion of events schedules, Event Management Plans, and risk assessments).
- To manage the engagement of contractors and suppliers working on the public programme, ensuring all health and safety protocols are met and site rules adhered to.
- To keep complete and up-to-date financial records and ensure that the programme remains within a set budget.
- To handle and respond to private event enquiries and confirm/programme them appropriately in the site diary.
Personal Development and Training
- Maintaining a good level of knowledge of the public event, programming, and heritage industries
- Stay abreast of industry trends and best practice.
Other duties
- Supporting the corporate ambitions of the Old Royal Naval College
- Taking care of your personal health and safety and that of others and report any health and safety and / or safeguarding concerns. Ensure proactive compliance with the Foundation’s health and safety and safeguarding policies, including risk assessments as required and implementing safe systems and practices.
- Any other duties as reasonably requested by the Commercial Manager or Director of Public Engagement and Commercial.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Manager
Reporting to: Director of Operations
Direct reports: Finance Assistants x 2
Contract type: Fixed term (11 months) 28 or 35 hours a week.
Pay: £40,000 (or FTE if doing 28 hours a week)
Key responsibilities – Note the following list is not exhaustive and percentages are indicative only.
Oversight of accounting and cash management
Most of the detailed work in this section is undertaken by the direct reports with the oversight and management being provided by this Finance Manager role
· Appropriate recording, processing, coding, posting of all financial transactions – including but not limited to bank receipts and payments, accounts payable, accounts receivable, conference fee income, invoicing, journal entries.
· Regular timely bank reconciliations.
· Invoicing and credit control
· Chart of accounts structure and department codes
· Gift Aid claims
· VAT returns
· Foreign Speaker returns to HMRC
· Regular reconciliation of balance sheet accounts
· Manage the cash needed by the business, investing excess cash to maximise returns
· Manage fixed assets and related accounting
· Oversight, monitoring and management of key financials within our online event booking system including reconciliation of income recorded on the database to that actually received, with a target of reconciliation within 2 weeks of each month end.
HR Administration and Payroll
· Payroll - administration of and preparation of the payroll (Brightpay), including submissions in respect of HMRC and pensions.
· Management of staff holiday and sickness records
· Support of HR queries
Preparation of budgets and forecasts
· Management and preparation of the annual budget – including for example income (conference fees, product sales, advertising, onsite cafes), running costs (event production costs, team activity costs, honoraria) centralised costs (staff, overheads), departmental budgets (networking, marketing), capital and restricted funds etc.
· Update of forecasts as required with a target of quarterly reporting to Section Head budget managers and Director of Operations.
Reporting
· Management accounts/management information/data for regular quarterly report data as required including reporting on conference and product performance.
· Prepare year end accounts ready for review by Head of Finance.
· Reporting as required to review spending with department heads.
Management of the finance team
· Quarterly Reviews
· Day-to-day support
Oversight of financial management at conferences
· Systems with appropriate controls for the money arrangements at the gates, cafes sales and customer services (for eg Day tickets, programmes, coffee etc)
· Conference collections – counting, processing (Credit cards & Gift Aid), recording & banking
· Preparation of honoraria payments systems.
· Liaison with team leaders about their budgets
· Manage day to day requirements in the office on site
· Conference petty cash
· Oversee day to day requirements in the office on site
· Daily takings (cash & credit cards) – counting, reconciling, recording and banking
Other
- Work well with all members of the wider staff team
- Attend and sometimes lead at staff prayers and other staff meetings.
- Responding to queries from Trustees, Operational Director and budget managers as required.
Applicants for a job with New Wine will need to demonstrate that they have the necessary skills, experience and attributes relevant to this advertised vacancy. All applicants should be committed to New Wine’s mission and values.
Attributes
- Planning & organising
- Problem solving & decision making
- Proactive
- Quality– high standards and controls
- Team player
- Task focus
- Motivated to deliver results
- Ability to positively influence and persuade others
Skills
- CCAB qualified accountant (or experience)
- Experience of the Charitable sector
- Experience of using Sage or similar accounting software
- Good at managing relationships inside and outside of the team
- Good verbal communication skills
- Able to manage own time, prioritise work and meet deadlines
- Planning and decision-making skills
- Able to use own initiative
- Experience in the commercial sector.
- Significant and up to date VAT knowledge and experience.
Knowledge
- An understanding and commitment to the vision and values of New Wine
- Computer literacy – excellent working knowledge of Microsoft Excel & Word, Microsoft Outlook and Internet Explorer
- Working knowledge of Legal Requirements (Charity Commission, Companies House, Accounting, HR)
Role Particulars -
Working Pattern: Full time working hours, including weekly in-person team meetings in London: monthly all-staff meetings on Tuesdays twice a month, and weekly on Tuesdays twice a month. The nature of this role means that some travel and working away from home will be required, as agreed in advance. Specifically, the Finance Manager must be available for the annual leadership conference and some or all of the New Wine annual summer festival (on-site or remote support).
Places of work: This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week.
Supervision: The post holder will receive regular supervision from their line manager.
Role review: There is a three-month probationary period for this role. The post holder will then receive a quarterly rolling review of performance, the role, job description, terms and package.
This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.
This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is intended to include only some duties an individual in this position might be asked to perform or all qualifications that may be required now or in the future. New Wine reserves the right to revise the duties outlined in this job description at its discretion.
Why join our team?
One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know!
Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch. Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts, and well-being activities for us as members.
Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.
Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival. Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements would be made in advance. Specifically, at our two main events, we will make sure to look after you so you can do your job to the best of your ability. We also make sure TOIL is accrued so that you can rest to the best of your ability too!
Prayer Days: Your physical, mental, and spiritual health are incredibly important to us. While onsite at our events and throughout the year, we make sure to honour Prayer Days.
Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this.
Key dates: Application deadline is 07 June 2024, 5pm. If strong applicants are received before this time, we may close applications early. We will aim to interview in the week commencing 10 June 2024
Application: Please send your CV and cover letter to the hiring manager by the given date above.
The client requests no contact from agencies or media sales.
Yes Futures empowers young people to believe in themselves and discover their personal potential.
We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.
We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.
Programme Manager role
We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend). As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.
Main Responsibilities
You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students. The main responsibilities of the Programme Manager role are:
Programme delivery
- Responsible for the care and wellbeing of all students in your schools on the programme;
- Communicating with parents where necessary during the programme, by email, letter and telephone;
- Planning and delivering whole-group workshops for students;
- Planning and delivering information and celebration events for students and parents;
- Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
- Developing business and charity partnerships for day trips;
- Planning and delivering the day trips included in the programme;
- Supporting the planning and delivery of the Into the Wild residentials;
- Implementing discipline procedures, including reporting serious discipline issues;
- Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
- Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.
Organisation and administration
- School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
- Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
- Creation of Risk Assessments, parent letters and programme-related documents for schools;
- Sourcing materials needed for programme sessions, including lunches for trips;
- Assisting with finance and petty cash where required.
Management of volunteer Yes Futures Coaches
- Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
- Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
- Supporting Coach recruitment for future programmes;
- Supporting the planning and delivery of training for Coaches;
- Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.
Evaluation and reporting
- Facilitating the pre-, mid- and end of programme evaluations;
- Oversight and input of key student monitoring data and impact data;
- Debriefing and ongoing feedback collection from schools and Coaches;
- Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.
Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:
- Strengthening our strategy, programme design and theory of change;
- Supporting the marketing of Yes Futures to new schools and customers;
- Developing our fundraising strategy through bid writing and other fundraising tasks;
- Establishing relationships with key partner organisations;
- Planning our future Ambassador offer and other pilot programmes.
In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.
Benefits to you
Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To.
This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.
As well as a generous reward package, we provide:
- 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
- Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
- Workplace pension with employer contribution of 5%.
- Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
- Generous CPD allowance for professional development and qualifications.
With us, you will make a tangible difference to thousands of young people’s lives.
Some testimonials from our current employees:
- "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos - helping to build a positive future for young people."
- "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!"
- "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."
How to apply
If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org. Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).
Please include:
- Your motivations for applying
- How your skills and experience meet the person specification for this role
- Your home address/ town or postcode (which should be within the specified region)
- Your preference for full or part-time roles (i.e. days per week)
- If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
- The date from which you are available to start the role
Dates and recruitment timeline
Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest). Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London). Please keep all these dates free.
Start date
Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).
Positive futures begin with self-belief. Yes Futures empowers young people to believe in themselves and discover their personal potential.
The client requests no contact from agencies or media sales.
This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community voice in shaping local services. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator role an exciting and important addition to the team.
Main Tasks:
Volunteer Recruitment, Training and Coordination
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Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.
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Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to:
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Community research and consultation
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Public space improvements (greening, activation etc)
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Promoting community cohesion through events
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Train volunteers in peer-engagement and consultation practice,
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Induct and supervise skilled volunteers, as necessary.
Community Cohesion and Wellbeing
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Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,
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Involve volunteers in planning and delivering community projects and events.
Resident Voice
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Collaborate with the Community Engagement, Partnership and Marketing Manager to develop and deliver a consultation plan to better understand residents’ needs and priorities,
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Conduct outreach in the community with trained volunteers, including door-to-door canvassing, satisfaction surveys, pop-up stalls etc.
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Collect and systematically analyse information gathered through outreach and community consultation.
Widening Participation
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Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn.
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Use creative methods to increase engagement with decision making from all sections of our diverse community.
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Contribute to a new system of representative community governance, enabling the resident body to speak with one voice,
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With partners, support the coordination of community events in South Kilburn.
Empowerment and Progression
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Maintain continued awareness of local opportunities and train volunteers to disseminate accurate information and signposting,
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Seek opportunities for volunteer progression including supporting those looking to do so in to work and work-placements with local businesses.
Partnerships and information sharing
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Maintain relationships with a wide range of stakeholders including partner charities, volunteers, Brent Council officers and community members,
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Work with the Communications and Engagement officer to disseminate useful information to residents.
Other
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Be an ambassador for SKT and ensure our values of joy, collaboration and inclusion are upheld by the volunteer team.
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Be responsible for organising team building days and social events for SKT staff, volunteers, and Trustees.
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As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.
This job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job and may be varied from time to time.
Person Specification
Essential Qualities:
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Approachable and personable,
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Organised,
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A good facilitator and convenor,
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Passionate about people and social justice,
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High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.
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Committed to the principles of equal opportunities and diversity.
Essential Skills and Knowledge:
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Demonstrable ability to plan and manage own workload,
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Experience in leading and motivating teams,
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Excellent verbal communication and active listening,
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Persuasive, credible and determined,
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Can demonstrate initiative.
Desirable:
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Spoken Arabic, Somalian, Eritrean, Bengali (Sylheti), French, Portuguese or other widely spoken minority language in South Kilburn,
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Knowledge of community organising techniques and methodology.
*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm three days a week or shorter hours over more days to fit around childcare commitments, for example.
Working with the communty to shape the future of South Kilburn.
The client requests no contact from agencies or media sales.
Events Manager
£35,831 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
The Events Manager is a crucial role at the College, as you will be responsible for the planning and delivery of the College’s annual flagship conference. As Events Manager, you will work closely with internal and external stakeholders and suppliers to ensure this event is executed to an exemplary standard.
You will manage the Conference Committee and work closely with College Officers, Members and internal colleagues including the Creative Content and Marketing, Children and Young People and Corporate Services Teams to deliver our high-profile conference. Helping to ensure impactful campaigns are created to drive delegate registration and engagement, you will also be responsible for producing detailed project plans and RASCIs for the conference.
Reporting to the Head of Events, you will provide support with the tracking of event expenditure, managing supplier procurement processes and negotiating with suppliers to guarantee value for money. Taking the lead on all College relationships with internal and external service providers, you’ll also ensure that site visits and assessments are carried out where necessary, making certain that insurance, legal and Health & Safety obligations are adhered to.
In addition to the flagship conference, you will support the wider team in the delivery of other high profile engagement activities including international conferences, membership ceremonies, regional member events, dinners and a number of ad-hoc events according to College priorities. You will also deliver virtual events as required, taking the lead on researching virtual event solutions to ensure that the College meets shifting member needs.
Educated to a good standard, with demonstratable experience of delivering large scale (1,000+) educational or scientific conferences, you should have a background of working with external professional conference organisers along with experience of working in a membership or not-for-profit organisation.
Excellent relationship management and interpersonal skills with colleagues, internal and external stakeholders and suppliers are essential, as are outstanding communication skills, both oral and written.
With a good understanding of project management methodology and how to apply it to events, you should have a sound knowledge and insight into the wider event industry, in order to keep up-to-date with trends, developments, innovation and legislation. Solution centric to enable innovation, you must be able to adapt to changing situations.
Line management experience and the ability to motivate and develop direct reports is essential, whilst an event management or project management qualification, along with experience of running events outside of the UK would be desirable.
The Membership, Policy and External Affairs Division actively promotes the membership, stakeholders and the public awareness of the Royal College of Paediatrics and Child Health (RCPCH) and core child health priorities.
The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 22,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4-week cycle and the remainder from home.
Closing date: 4 June 2024
The client requests no contact from agencies or media sales.
Supporter Engagement Manager
Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!
About Us
Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.
About the Role
As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.
Read the job pack for further details of this fantastic opportunity.
Key Responsibilities
- Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
- Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
- Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
- Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
- Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
- Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
- Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
- Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
- Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.
About You
- Minimum of three years of experience in the charity or third sector.
- Proven track record in supporter engagement and database management.
- Good understanding of UK GDPR regulations.
- Familiarity with fundraising functions and project management.
- Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
- Strong proficiency in written and verbal communication.
- Innovative thinker with a proactive approach to problem-solving.
- Team player with a reliable and detail-oriented work ethic.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours
34.5 hours a week, Monday to Friday.
Benefits
- Hybrid working (2 days in the office, 3 days at home)
- Flexible working hours
- 5 weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox
- Wisdom app
- Care Friends referral app
- Birthday reward
- Long-standing service reward
- Life assurance scheme
- Pension scheme
Join Our Team
If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.
What you will be doing:
- Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
- Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
- Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
- Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
- Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
- Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.
What you need:
- Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
- Understanding of governance models, legal requirements, and best practices in corporate governance.
- Strong organisational, interpersonal, and communication skills.
- Ability to work with confidential information and deliver under pressure.
- Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
- Proficiency in IT systems, including PowerPoint, Word, and Excel.
What You'll Get:
- Basic salary on POC starting at £52,032 (inc LW).
- Local Government Pension Scheme (Defined Benefit).
- 34 days holiday plus bank holidays.
- 36-hour week.
- Personal training and development plan.
- Cycle to work scheme.
- Employee Discounts.
If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.
Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today!
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
Prospectus is delighted to be working with Ripple Effect to recruit an Individual Giving Manager.
Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.
In this role, you'll be immersed in an active environment where your skills in direct marketing and fundraising will be put to the test. From analysing data and managing an activity budget, to forging strategic partnerships with agencies, you'll play a vital role in expanding Ripple Effect’s reach and impact. Collaborating across teams and borders, you'll lead projects that shape engaging supporter journeys, fostering meaningful connections with their cause.
Desirable experiences include planning and executing cash fundraising appeals, planning engagement opportunities for supporters and customers such as events, and showcasing your digital marketing prowess. Whether it's crafting compelling copy or building relationships to inspire action, you'll be at the heart of all Ripple Effect’s communication efforts.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.
About the ITF
The International Transport Workers’ Federation (ITF) is at the forefront of building power for transport workers globally. The affiliate-led global union federation is recognised as the world’s leading transport authority. It is the collective voice for 20 million transport workers across the world.
We work for a world where workers are treated equally – with dignity and respect. We fight passionately to improve working lives, connecting approximately 700 trade unions from 147 countries to secure rights, equality and justice for our members.
The ITF is head-quartered in London, with offices in Abidjan, Amman, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama, Rio de Janeiro, Singapore, Sydney and Tokyo.
About the team
The ITF Communications Team works decisively to elevate global issues and drive collective action to improve the rights of all transport workers.
The Communications Department is pivotal for leading strategic thinking around communications across the ITF’s industrial sections, our regions and key areas of focus including women and young transport workers, through to sustainability, health and safety, future of work and supply chain accountability.
You’ll join an expanding team committed to discovering, testing and pushing the envelope for worker- and people-driven change ― working to advance the ITF’s current strategic directions:
· To grow and activate our membership.
· To position the ITF at the forefront of innovative campaigning.
· To influence global and regional policy.
The team sets and delivers the creative and strategic vision for communications strategy, digital engagement, content production, design, branding, media relations and building stronger networks and collaboration with our affiliated unions.
About the role
The Media Manager will be responsible for taking charge of the ITF’s global media strategy. We are looking for an experienced media relations professional who can further enhance and solidify ITF’s reputation as the global voice of transport workers and as an authoritative voice in the transport industry and global trade union movement.
We’re seeking an experienced media relations manager, preferably with international experience and with established media relationships amongst leading international media.
You will be part of team responsible for delivering solidarity and support to local, national and global disputes, building communications that reinforce the critical role transport workers play, developing strategies to support union-led policies on everything from health and safety to sustainability, and raising the volume on the global struggle to advance the rights and equalities of the world’s transport workers.
Your role will be pivotal for securing media coverage that raises awareness of the work and priorities of the ITF internationally across broadcast, print, online media, and trade press.
This hands-on role, will lead on developing, implementing and advancing ITF’s global media relations strategy. The Media Manager will also provide strategic advice and coaching to ITF’s leadership on proactive and reactive media strategies, as well as strategic guidance and support for other members of the ITF’s multi-disciplinary communications team.
We are looking for someone who is a natural leader. Someone who is able to develop, manage and maintain strong relationships and operate in a politically charged environment. Someone who has a growth mindset, thinks globally, works with a relational approach, is receptive to feedback, actively values diversity, and who acts with integrity and transparency.
If you’re someone who wants to lead on the development of ITF’s long-term media programme, who is driven to improve the lives and livelihoods of workers, we invite you to apply.
Why work for us
The ITF offers a highly attractive salary, leave entitlement and benefits package for our employees including a generous pension scheme, flexible working arrangements and the opportunity for international travel.
People from a diverse range of genders, cultures, abilities and experiences are actively encouraged to apply. At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
How to apply
To apply for the position please email your CV and a covering letter with a link to any relevent examples of your work with the subject line ‘Media Manager - Application’ by Tuesday,18 June 2024. Interviews will be held early July.
For further information or a confidential conversation about the role, please contact our team.
The ITF is open to discussing relocation options for the successful candidate or the option of being based out of one of ITF’s regional offices.
The client requests no contact from agencies or media sales.
A fantastic opportunity has arisen for an Individual Giving Manager to join the Fundraising team at SSAFA, the Armed Forces charity, for 12 months. This role is critical for the success of our income generation activities and acquisition of new supporters.
We are looking for a target driven team player who will skilfully and tactfully manage a variety of stakeholder relationships, including our face-to-face agency partners and volunteers. This is an exciting time to join the team as we look to build on successful growth of existing supporter acquisition initiatives.
About the team
This role sits within the Fundraising, Marketing & Communications team. Reporting to the Head of Supporter Engagement, you will also work collaboratively with the Individual Giving Manager – Donor Development, Individual Giving Officer, Supporter Care Co-ordinator, and the Events team. You will also work closely with colleagues across the organisation, including our Branch Network and Regional Hubs to connect with new supporters across the UK and maximise opportunities.
About you
To carry out this role successfully you will have a track record of:
- Experience of developing and running successful individual giving programmes to recruit new donors.
- Experience of managing external relationships at all levels, for example with suppliers, agencies, including effective negotiation on costs and contracts.
- Experience of managing face-to-face fundraising programme.
- Experience of lottery fundraising.
- Experience of working with a supporter database.
- Numerical skills and ability to use Excel and/or PowerBI for tracking, reporting and analysis.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 04 June 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 12 June 2024
About the Role
Through our range of programmes, we work to inspire and empower young people, whatever their background to succeed in work and life. A unique opportunity has arisen for a highly motivated and enthusiastic individual to manage the delivery of our EDI programmes and have a real impact on the participation of underrepresented groups in our programmes, as well as building on our established position within the skills sector.
The ideal candidate will have experience in developing, managing and evaluating senior stakeholder relationships with external networks. With a proven track record of consistently delivering projects and programmes with high-quality results, the successful candidate will have up to date ED&I knowledge and demonstrable experience of raising the profile of an organisation within this setting. The candidate will be experienced in development of programmes and partnerships to suit delivery of strategic objectives, and be able to project manage internal colleagues to deliver against set KPIs.
The successful candidate will have a passion for working within a charity that focuses on developing young people from all backgrounds, and will have the experience, knowledge and understanding to drive forward EDI in external facing programmes.
Role purpose
The purpose of this role is to lead, develop and deliver WorldSkills UK’s external Equity, Diversity, and Inclusion (ED&I) programmes supported by stakeholder engagement strategies across our network of industry, education and government. The role will ensure that we engage external stakeholders to help deliver our ambition to be a leader, partner and ally in creating positive change for ED&I in the skills sector.
Key tasks and responsibilities
1. Deliver positive action activity for change:
- Support the development and delivery of WorldSkills UK’s external ED&I strategy. Ensure it is fit for purpose, has recognised long term goals and will deliver measurable change, reflecting organisational priorities around increased engagement with ethnic minority groups and females. Provide an overarching framework and help further develop strategic KPIs for our ED&I work, ensuring effective use of data, monitoring progress and performance.
- Work with the Senior Strategic Partnerships Manager to develop action plans that will drive our continuous improvement:
- Support our skills competition development programmes to increase the diversity of young people engaged
- Support the development of role models to showcase the impact of our work and encourage diversity in key areas of industry, including future priority skill areas
- Support the development of learning resources that aid engagement with underrepresented groups
- Support teams to ensure ED&I matters are considered and addressed as key components of all strategies, plans and programmes.
2. Manage the ED&I Advisory Group:
- This is a unique opportunity to work with experienced and prominent senior individuals from across education and industry who are invested in driving the agenda for ED&I.
- Lead the administration and ongoing development of our Equity, Diversity and Inclusion (EDI) Advisory Group.
- Engage the Group to help support, advise and challenge WorldSkills UK on its actions to remove obstacles and barriers faced by young people from under-represented backgrounds in our programmes.
- Report regularly to the Group on progress against KPI’s and facilitate reports for the WorldSkills UK Board.
3. Project Manage the ED&I Heroes Awards
- The Awards is an established flagship event which provides a platform for WorldSkills UK to celebrate success with its partners, amplify best practice and inspire others to drive change across the skills systems in education and business.
- Project manage delivery of the annual Equity, Diversity, and Inclusion Heroes Awards, supported by relevant internal teams
- Establish the nominations process
- Co-ordinate the judging panel
- Organise the awards ceremony
- Manage the support of the awards partners.
4. Manage strategic relationships
- Manage a portfolio of ED&I focused Strategic Partnerships with organisations from across the skills sector, facilitating their support and engagement with our EDI programmes.
- Grow our network of partners to widen our reach, help further drive work in this area and collectively impact on the sector.
- Advise and support the development of the CEO’s international activities on ED&I with WorldSkills International (WSI).
5. Raise the profile of WorldSkills UK’s ED&I work:
- Work with teams across the organisation to support our Mission to ignite a national and global movement to help more young people, regardless of their background, get the best possible start in work and life.
- Support the Senior Strategic Partnerships Manager and Marketing and Communications Team to showcase the impact of our programmes:
- Help to externally profile and articulate the value and impact of our activities using the channels and tools available
- Seek opportunities to advocate for our work through stakeholder engagement and networking
- Support the Corporate Partnerships team to identify and secure commercial income related to our ED&I initiatives.
- Work across the organisation to build on existing external relationships and develop new strategic partnerships that reinforce our position as a skills sector leader.
6. Internal ED&I Liaison:
- Whilst not responsible for WorldSkills UK’s internal ED&I activities and agenda it is anticipated that the post holder will spend up to 10% of their time supporting and working with the Corporate Affairs team on internal ED&I matters, with the remaining 90% spent on external work.
- It is not essential that the postholder has extensive experience in this area.
7. General
In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:
- Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.
- Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Corporate Partnerships team and the wider organisation.
- Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
- Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
- Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
- Demonstrable equity, inclusion and diversity experience [E].
- Experience of managing and delivering, at pace, external ED&I programmes that have achieved positive change outcomes [E].
- Proven track record of engaging multiple external stakeholders and relationship management at all levels [E].
- Demonstrable experience as a networker within the ED&I sector and/or further education sector [D].
- Project management qualification and/or relevant experience [E].
Knowledge and skills:
- Up to date knowledge of the wider equity, diversity and inclusion agenda [E].
- Ability to clearly and concisely articulate ideas, concepts, and new ideas to engage multiple external audiences and successfully influence opinion [E].
- Able to present metrics and report on progress against business objectives and KPIs to all relevant stakeholders [E].
- Strong communication and interpersonal skills [E].
- Able to build a strong external network to understand ED&I practices across other businesses in our industry [E].
- Strong analytical, problem solving and critical thinking skills [E].
Personal qualities and attributes:
- Passionate about equity, diversity and inclusion and making positive change within a wide network [E].
- Excellent team player with a collaborative approach to work [E].
- Enthusiastic and able to motivate others [E].
- Very reliable and with a high level of probity [E].
- Able to work on own initiative with broad direction [E].
- Able to think creatively and solve problems [E].
- Possess a strong work ethic and desire to achieve results [E].
- Flexible in working methods and ideas [E].
Special circumstances:
- Prepared occasionally to work outside normal hours [E].
- Prepared to travel within the United Kingdom [E].
- Able to spend time away from home [E].
This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.
Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.
25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
The client requests no contact from agencies or media sales.
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Your role will be to further develop and deliver a range of events and initiatives that the Harlequins Foundation offers to its supporters to help us to raise the funds we need to deliver our programmes. As the charitable arm of the Club, we deliver a variety of programmes aimed at achieving improved outcomes for education and employability, wellbeing and inclusion. The role will play a key part in delivering high-profile fundraising events while building the Foundation’s engagement with different communities and supporter types, being instrumental in delivering campaigns and events to engage new audiences with the Foundation’s purpose.
As a proactive and enthusiastic person, you'll need to be adept at managing multiple projects and events concurrently. Working closely with the Head of Fundraising and Engagement and within a small Fundraising team, the successful applicant will be responsible for delivering events from Harlequins matchday activations to Foundation fundraising events.
You will develop key relationships within the Foundation and Club’s network of supporters, suppliers and delivery partners and manage a portfolio of events and activities for a range of supporter groups.
The successful candidate will be experienced in planning and delivering a variety of events, ideally within the charity sector with a focus on fundraising. An ability to provide exceptional experiences, catering to different audiences including both sports fans and high-net worth individuals as appropriate. Some weekend and evening working will be required as part of the role.
Key Responsibilites
- Support the development and delivery of a varied portfolio of events and fundraising activities to meet agreed objectives, all of which reflect the spirit of the Harlequins Foundation
- Deliver high quality supporter care and stewardship, ensuring a quality experience for supporters at all events that reflect the values and identity of the Foundation, and build long-term relationships with our supporters
- With support of the team where relevant, co-ordinate event logistics; including but not limited to sales, bookings and liaison with supporters and suppliers, material production, event marketing and promotion, set up, and delivery
- Maximise income from our portfolio of events and fundraising activations.
- Ensure relevant processes and policies are in place to deliver a successful, profitable events programme
- Oversee the management of fundraising systems and platforms to create the best possible experience for donors and participants
- Assist with all fundraising aspects of events including sourcing, recording and storing auction prizes and working with the team to manage auction fulfilment
- Regularly review the performance of events and fundraising campaigns, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the Foundation
- Cultivate and maintain excellent working relationships with key stakeholders, including but not limited to Harlequin FC, their partners and sponsors, Quins Supporters Association (QUINSSA), Harlequins Players Association (HPA), event delivery partners and suppliers
- Represent the Foundation both internally and externally, acting as an ambassador for the Foundation and advocating for our work
Person Specification
Qualifications and Experience
- Educated to degree level or demonstrable equivalent experience
- Exceptional events management and project management experience; managing a range of events and budgets in size, profile and scale
- Excellent organisational and administrative skills including budget and project management
- Experience of delivering fundraising events and activations that can engage supporters
- Ability to build excellent relationships especially with supporters, partners, ambassadors and suppliers
- Strong team player and project leadership, ensuring clear and regular communication with the team and stakeholders as appropriate
- Competent user of Word, Excel, PowerPoint, and experience of CRM systems and project management tools
- Experience of working within the sports charity/sports sector
- Experience of working with high-net-worth individuals or celebrities would be an advantage
Skills, abilities, and knowledge
- Highly organised with excellent planning and coordination skills and a meticulous attention to detail
- Strong communications skills and decision-making capabilities.
- Understanding of events delivery, and sports/charity industry
- Strong financial literacy and proven budget management experience
- Demonstrates both creative and operational thinking and judgement
- A good knowledge of health and safety requirements around event delivery
- Able to think long-term and support the strategic development of the Foundation
- Excellent stakeholder management skills with the ability to differentiate your delivery to meet the needs of the audience
- Ability to keep calm under pressure and maintain a clear head, anticipating risks and solving problems
- Experience in managing a diverse workload with multiple deadlines, deliverables, and stakeholders and to be able to prioritise when needed
- Excellent negotiation skills with proven record of accomplishment
- Hands on, with the ability to lead from the front and support the delivery of our work
- A commitment to safeguarding children, young people, and vulnerable adults
- An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community
Applying for the role
To apply for the role, you must fill out an application form and send it along with a cover letter outlining your suitability for the role.
Applicants are strongly advised to read the person specification closely and ensure their cover letter demonstrates how they meet the criteria for the role. CV’s or emails expressing an interest in the position without completing the online application form will be disregarded, although you are welcome to include one with your application.
All applications will be reviewed on a rolling basis, so we encourage all applicants to apply as soon as possible.
Delivering programmes in our communities that primarily support young people to develop the Essential Skills, enabling success on and off the pitch.
The client requests no contact from agencies or media sales.
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Fundraising Development Manager
The Bike Project (TBP) is looking for a Fundraising Development Manager. This role will focus on gaining support from both corporate partners and major donors alongside line managing the Fundraising Executive.
This is a key growth area for TBP, the post holder will have the opportunity to make the role their own leading their own income stream whilst being supported by the Head of Fundraising and CEO. The Bike Project has an entrepreneurial culture born out of our online and physical bike shop which raises considerable income on an annual basis. We are now keen to grow our trading further through developing a new bike servicing model. This role will lead the development and roll out of this service alongside developing traditional corporate partnerships and relationships with major donors.
Being a small charity, we work in an agile manner which allows for creative ideas to flourish and new ideas to be implemented quickly. We hold donation sessions weekly out of our London and Birmingham workshops, so there is opportunity to see the impact of your work first hand.
As a team member at the Bike Project you’ll enjoy a fantastic benefits package, including extended family leave, a standard holiday allowance starting at 25 days and increasing with each year of service, access to the Reward Hub, and an Employee Assistance Program.
We ask that the post holder commits to work at least two days per week from our office, workshop or shop or attending meetings.
We particularly encourage applications from women, disabled, and global majority candidates, and those who have personal experience of being a refugee or the asylum system.
The Bike Project’s mission is simple – to match up refugees without the means or money to travel, with the thousands of abandoned or unwanted bikes in the UK.
People seeking asylum are forced to live off less than £9 per day and those lucky enough to get refugee status still face high unemployment and isolation. A bike links people to essential services, including foodbanks and legal advice, as well as the local community.
Closing date Tuesday 11th of June at 11pm. Interivews scheduled for Wednesday 19th June.
To apply
Please send us a copy of your CV along with a cover letter which highlights:
· Why you would like to raise funds for The Bike Project
· Highlight your skills, experience, and knowledge which you think would make you a good candidate, ensuring you cover the points of the person specification.
We particularly encourage applications from women, disabled, and global majority candidates, and those who have personal experience of being a refugee or the asylum system.
If you would to find out more about this role please reach out to Kerry Russell through our website or Social Media channels.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
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We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for an experienced Head of Communications to lead on all of our external communications in the UK. You will have overall responsibility for brand, content, digital and social media, media/PR and celebrities, leading a team of 9 in a Fundraising and Communications Directorate of 35. The Communications team has grown considerably in recent years, with investment in digital mobilisation, content, brand and celebrity management now paying off. You would be joining the organisation at an incredibly exciting time as we prepare to launch a global brand campaign, forge new partnerships, increase our social media following and digital advocacy and acquisition, attract more celebrity ambassadors and capitalise on the number of our supporters growing to tackle the biggest issues of our time.
We believe there is untapped potential across fundraising and communications, and that Action Against Hunger’s cause, being tangible, focused and easy to explain, gives a platform for further innovation and growth in all areas of our work. As Head of Communications, you would join an established and experienced leadership team – both in the UK and globally - and be expected to develop and deliver strategy, make key decisions, manage resource and manage risk. You would lead a passionate and skilled Communications team who get the job done to an exceptionally high standard and who know how to have fun along the way.
This role offers a fantastic opportunity for a seasoned comms professional to use their experience, technical knowledge and leadership skills to build on the recent transformation in our communications and make a lasting difference to famine and malnutrition worldwide. We would love to have you join our team.
For more detailed information on the role, please download the attached pdf Job description.
Closing Date: 13 June 2024 at 23:59. Interview Date: 24 June 2024.
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk.
The client requests no contact from agencies or media sales.