Direct Marketing & Supporter Services Manager – maternity cover                                             

Salary:  £35,000 per annum pro rata (initial 9 month contract – with possible extension)

Based: Please note that in response to COVID-19, All We Can staff are currently working from home until the end of the year and a return to the office  (Baker Street, London) in 2021 will be subject to review and assessment nearer the time. Our homeworking has proved to be very successful and we are continuing to look at flexible healthy working options for staff as we move forward. 

All We Can is looking for an experienced direct marketing professional to lead our individual giving and direct marketing programme as a key manager within our Public Engagement team. You will help build on the success of recent years, including our Regular Giving Programme, as part of our individual giving programme. Our Methodist donor base has been our key supporter constituency over the years and one we seek to maintain and develop while also introducing new supporters, from new markets.

This person will be highly motivated, passionate about the impact of great fundraising, and committed to the vision, mission and values of All We Can.

With proven abilities drawn from a number of years direct marketing fundraising experience, you will have demonstrable skills in increasing fundraising results and engagement with supporters through direct marketing channels, combined with a strong understanding of best practice in back office processing, data management and supporter care. This is a perfect role for an experienced direct marketing fundraiser looking for an opportunity to lead a team and take overall responsibility for a direct marketing function within a charity. It would also suit an experienced direct marketing manager looking to break into fundraising within the international development and relief sector.

All We Can is an international development, relief and advocacy organisation. It helps people in some of the world’s poorest communities to become all that they can. Its approach of investing in partnerships with local organisations has improved the quality of life and created positive, long-term change for hundreds of thousands of individuals and families.

With a 70 year history, All We Can is a faith based organisation with its vision, priorities and values grounded in Christian principles and its roots in the Methodist Church. You will be joining a growing and friendly team at an exciting time in the organisation’s development.

The maternity cover would ideally start Tuesday 1 December 2020 to allow for some handover, with cover expected to continue until early September 2021.   All We Can strongly encourages those with relevant and applicable experience to apply. 

All We Can values people as individuals with diverse opinions, cultures, lifestyles and circumstances.  We are committed to building a culturally diverse team and therefore encourage applications from a diverse range of candidates to help us reflect our world and the communities we work alongside

To find out more and apply, please download the application pack from our website or get in touch for further information.

Closing Date:  Midday Monday 5th October 2020

Interviews will take place on:  Wed 21st October 2020  

All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have trebled. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next five years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We're looking for someone to join our Individual Marketing team who will help to deliver a best-in-class loyalty programme that inspires supporters to continue to support Age UK which is pivotal to our strategy. This role is in the Individual Marketing team and will work across a variety of direct marketing channels to deliver a great experience for our supporters in a way that is relevant for them. This is an exciting opportunity for an individual early on in their marketing career, who wants to build experience working on direct marketing campaigns in a dynamic and fast-paced environment. In this role you will be able to develop your fundraising skills and work as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit someone who is creative, naturally organised, a self-starter, methodical and passionate about working for a not-for-profit organisation.

About you

* Responsible for the delivery of direct marketing campaigns to ensure loyalty and revenue generating activities are maximised.
* Working with internal teams and external agencies including fulfilment, print and design.
* Working with the Direct Marketing Manager, Loyalty to manage income and expenditure budgets for agreed campaigns.
* Delivering campaigns autonomously or as part of an integrated approach across fundraising and the wider Age UK group.
* Taking a bold approach to innovation to find new ways to grow supporter loyalty.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Application Deadline : Open ended - We will initiate interviews and the selection process on a rolling basis, with the aim to have this position filled as soon as an appropriate candidate is identified.

Who we are?

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of Role

Reporting to the Campaigns Manager, this newly formed role of Digital Marketing coordinator is responsible for helping develop and implement Muslim Aid’s digital marketing strategy, operational plans, digital campaign activities and website management. The role manages and serves as the main contact for Muslim Aid’s Digital Marketing and online suppliers and has day-to-day management of digital marketing operations budget. The role will work within the Campaigns team and support the other FR functions including volunteer fundraising, philanthropy and international programmes teams to maximise online impact.

About the Role

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.

The main responsibilities of this role will be to:

1. Plan and implement integrated Digital Search, Display and Video campaigns for multiple platforms
2. Analyse and report from Google Analytics and other relevant tools to optimise campaigns
3. Work with the Campaigns and FR teams to deliver integrated campaigns and ensure MA’s key campaigns are reflected in our digital channels
4. Co-ordinate the creation of social media plan and execute social media schedule using Hootsuite, Moz, and other social tools
5. Project Manage and provide digital marketing expertise on cross organisational projects as required
6. Devise digital media plans for Muslim Aid campaigns, including display and videocampaigns

About You

To be successful in this role you will have:

• BS/MS degree in digital marketing or a related work field
• Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries Strong understanding and experience of performance advertising (Search, Display and Video)
• Have demonstrable understanding of Email Marketing, SEO, CMS & CRM
• Creative and innovative, with a real passion for digital marketing
• Able to absorb and critically evaluate a large amount of information and data in order to make decisions
• Strong independent judgement in managing external organisations and internal contacts

Why you should Apply

If you are passionate about marketing and are up to date with the Digital world, then this role is an exciting opportunity for a motivated Digital Marketing Coordinator who will join our team and help us continue to serve humanity

How to Apply:

To apply please ensure that you complete Muslim Aid Application Form. 

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

About us and the role

The Renewal Programme is a local Newham based charity that is passionate about investing in our community and supporting people to rise through dignity, inspiration, and empowerment. We are looking for someone with excellent knowledge of charity digital communications and marketing, who also brings an appetite for creativity and enthusiasm for developing and implementing strategies to grow our impact. You will lead on all the charity’s digital communications and marketing activities, in order to grow and deepen our digital and social media presence and engagement, and position the charity to increase fundraising capacity and online donations. In a nutshell your role will be to help us reach more people, raise more funds, and build stronger relationships with our various audiences.

Our ideal candidate for this role will be an individual with a passion for digital content and a good understanding and experience of how digital technologies can be used to transform charity impact and engagement. We are seeking someone who is ambitious and can be our champion for digital transformation. You will also have a flexible and pragmatic approach to your work in order to be able to support the needs of a relatively small local charity working to recover from the effects of covid-19.

You will need to demonstrate that you are professional, organised, efficient and able to manage your own time and workload to meet project targets. We can offer you a friendly team of experienced coordinators to work with and the support of a dynamic leadership team.

This role is 25 hours per week and for an initial fixed term period of 12 months. Please see the full job description and person specification attached and do note an enhanced DBS check will be required.

We look forward to hearing from you!

Application Details : please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have this position filled as soon as an appropriate candidate is identified.

Please apply by attaching an up to date CV detailing relevant education and employment experience and a covering letter demonstrating how your skills meet the Job Description and Person Specification (no more than 2 pages). Please ensure that your application contains details of 2 referees, one of which must be your current or most recent employer.

Equal Opportunities Statement

Newham Community Renewal Programme is committed to recruiting high quality candidates whose skills and experience are most suited to the job regardless of sex, race, colour, ethnic or national origin, religion (or beliefs), marital status, sexual orientation, disability, age or political affiliation.

An exciting opportunity has arisen for an integrated communications expert to lead multi-channel marketing initiatives, support campaigns and be the charity's lead for digital marketing, reporting into the Marketing and Campaigns Manager. Digital marketing will include all main social channels, paid advertising, ensuring effective reach and engagement through the delivery of excellent, user-centric marketing campaigns.

The successful candidate will develop, evolve and implement Girlguiding's marketing strategy. They will co-ordinate, create and deliver high-quality content and manage audience engagement through data driven insights and best practice, helping to transform our marketing approach to be digital first. They will have excellent interpersonal skills, being able to build strong working relationships with colleagues at all levels.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Marketing Officer

(ref: SUS2999)

£24,691 per annum

37.5 hours per week – permanent contract - based in central Bristol

As part of the UK-wide marketing team this exciting role will support the development and delivery of innovative marketing campaigns and plans to promote walking and cycling and get more people involved in supporting our work.

You will use your excellent marketing and communications skills to build awareness of the Sustrans brand and drive support for our work and activities. A focus of this role will be to engage people in using and enjoying the National Cycle Network, a network of walking and cycling routes across the UK.  Working across a broad range of channels, you will reach and engage target audiences with a focus on digital channels such as content, social and email alongside working with partners to extend our reach to new audiences.

You will have experience of working in a results-driven B2C marketing role as part of a marketing team and of creating audience-focused content, of planning delivering and reporting on multi-channel marketing campaigns, and building good working relationships with internal and external stakeholders. You will also have good writing, editing and proof reading skills, be well organised with a good working knowledge of digital marketing principles and best practice, a high level of IT and digital literacy and be committed to the promotion of the Sustrans cause.  

Closing date for the receipt of completed applications is 9am on Wednesday 7 October 2020. Interviews will take place via MS Teams or Zoom on Wednesday 21 October and Thursday 22 October 2020.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

The Natural History Museum is both a world-leading science research centre and the most visited natural history museum in Europe. With a vision of a future in which both people and the planet thrive, it is uniquely positioned to be a powerful champion for balancing humanity's needs with those of the natural world.

It is custodian of one of the world's most important scientific collections comprising over 80 million specimens. The scale of this collection enables researchers from all over the world to document how species have and continue to respond to environmental changes - which is vital in helping predict what might happen in the future and informing future policies and plans to help the planet.

The Museum's 300 scientists continue to represent one of the largest groups in the world studying and enabling research into every aspect of the natural world. Their science is contributing critical data to help the global fight to save the future of the planet from the major threats of climate change and biodiversity loss through to finding solutions such as the sustainable extraction of natural resources.

We are at a pivotal moment in our history as we launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world's leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role

As a key member of the Comms, Digital, Marketing and Publishing team you will help achieve the Museum's mission and vision by creating and delivering innovative marketing campaigns that reach the widest possible audience and help to deliver commercial goals.

By engaging our target audiences' curiosity in the natural world, science and experiential events you will drive ambitious targets to some of our key exhibitions and our public events programme.

This role combines hands-on delivery of campaigns with data-informed planning, stakeholder engagement and budget management. You will be responsible for the complete campaign cycle - content and creative generation, media planning and buying, delivery across email and social as well as reporting and adapting campaigns to optimise response in a fast-paced environment.

About you

We are looking for a passionate self-starter with a strong digital marketing background. You will have a keen interest in Museums and the environment, have a naturally curious outlook and be continually striving to learn and grow.

Fixed Term Contract, 6 months
Closing date: 9am on Monday 5 October 2020
Interviews expected 21 October 2020

To apply, please visit and upload your CV with a covering letter, which clearly outlines how you meet our person specification.

Who we are:

Muslim Aid are an International not-for-profit providing support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 11 country offices worldwide we also work with multiple partner offices focussing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Head of Fundraising & Marketing is a key member of Muslim Aid’s Leadership Team with responsibility for developing our fundraising and marketing communication strategy and overseeing all marketing communication activities across the organisation. 

The post holder will be responsible for raising and growing revenue, will design and implement a sustainable development strategy to increase philanthropic revenue from a diverse portfolio of supporters across the UK.  They will mentor and lead a team of fundraisers to achieve ambitious revenue and renewal goals year over year, while delivering excellent stewardship experiences for our supporters.

About the Role:

Working closely with staff and partners at both Muslim Aid in London and in the country offices, you will support and lead fundraising and marketing communication efforts throughout Muslim Aid.

The main responsibilities of this role will be to:

• Provide strategic values-driven leadership and inspiring management to the team, motivating and supporting individuals in their work.
• Embed MA values and promote a culture of learning, professionalism, collaboration and innovation.
• Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.
• Design and deliver MA’s cross organisational fundraising and marketing communication strategy with a focus on sustainable and reliable unrestricted income generation.
• Increase and diversify existing and new revenue streams specifically digital, CSR and Private Philanthropy.
• Improve, establish and implement digital platforms as a basis for growth in individual giving and community fundraising.
• Champion the supporter journey and digital innovation, ensuring an excellent supporter care programme is developed, keeping up to date on key trends, best practice and fundraising law.
• Provide effective marketing communication leadership for the organisation in collaboration with key stakeholders, and drive forward transformational integrated marketing activities and campaigns.
• Working with key stakeholders, drive our digital strategy, injecting creativity and expertise in to our digital offering and keeping up to date with latest developments in all our countries, rolling out new ideas and activities where appropriate.
• Oversee all activities and strategies for branding and positioning issues for MA globally. Ensure our Muslim Aid brand works for, and is embedded in, all parts of our organisation.

About You:

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.

To be successful in this role:

• Educated to degree standard or equivalent.
• Extensive experience of working at a senior level in an INGO/Charity sector.
• Experience of developing a fundraising and marketing strategy to maximise income growth.
• Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
• Strategic, innovative and results driven professional with a track record of success.
• Confident and inspiring communicator with strong portfolio of contacts.
• Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.

Why you should apply:

If you are passionate about fundraising and an inspiring communicator, who would enjoy leading a team that is committed to what they do and where they work, this role is an exciting opportunity for a strategic values-driven leader wanting to leave their mark.

You will be joining a supportive and a diverse INGO, built upon Islamic values, as a specialist in your field. Muslim Aid offer a 35-hour week, generous holiday allowance of 37 days (including bank holidays), flexible working and encourage a healthy work-life balance.

How to apply:

To apply please ensure that you complete Muslim Aid Application Form. 

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. 

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Our social media channels are an integral part of our inbound marketing strategy.

The Social Media Executive will be responsible for delivering social media content that furthers the mission of Stewardship. This will involve increasing our reach, engagement, leads generated and converted.

This role will manage and monitor social media channels which include Facebook, Instagram, Twitter and Linked In. They will measure success in this area, develop, recommend and implement improvements to the social media strategy and liaise with colleagues across the organisation to ensure social media plays an integral role in achieving our business objectives.

Main responsibilities:

Social media management

• Lead the development and delivery of the social media plan ensuring Stewardship’s refreshed brand identity is appropriately managed and delivered across all Stewardship social channels.
• Maintain a proactive approach to ensure that steady growth and deepening engagement amongst our target audience is achieved resulting in leads generated and converted.
• Execute and develop Stewardship’s existing social media strategy.

Content production

• Plan, create and deliver compelling short form content to support our regular programme of content delivery.
• Work with colleagues from across the organisation to create persuasive content that serves the needs of the business.
• Editing stories, publish and share content that supports wider marketing strategy and builds meaningful connections with our audiences.

Reporting and analytics

• Ensure appropriate monitoring is in place to manage social media account performance day to day.
• Provide regular reports and analysis on the performance of our content and strategy.
• Maintain awareness of social trends, innovations, and developments.

ArtSocial Foundation is seeking a Social Media Manager, experienced in social media, digital marketing and communications, who will be mostly responsible for planning, implementing, managing and monitoring the Foundation’s social media strategy in order to support the Foundation's marketing operations. 

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.

We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.

About the role

This is a key role within Scope’s Marketing Account Management team.  You will be the face of the marketing team, taking new briefs from project leads from across the organisation and managing them from end to end, working closely with the digital marketing and creative and brand teams.

Upon receiving a brief, you will use your strong marketing knowledge to draft a strategy to ensure the campaign hits its KPIs, liaising with our digital marketing team where necessary. You will collaborate with the creative and brand team to plan out and deliver any assets required ensuring that they are innovative, on brand and support our objectives. Excellent project management skills are needed to manage a high volume of briefs from across the organisation’s teams, including fundraising, influencing campaigns, retail, and frontline services. Scoping out the project requirements, briefing the creative team, and managing the process from end to end requires good strategic thinking, solid time management and prioritisation skills. You will build relationships across the organisation, work at pace, and deal with changes and challenges as they arise. This position will support a wide range of creative content production, from in-store assets and films, to social media artwork and printed fundraising appeals.

About you

A strategic thinker with robust project management skills. Someone who enjoys being organised and working with others to deliver on deadlines to produce high-quality marketing campaigns.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Royal Osteoporosis Society have an exciting opportunity for a Digital Marketing Specialist to join their team.

Job Title: Digital Marketing Specialist

Location: Camerton, Near Bath with flexibility with a blend of office and remote working

Salary: £28,469 - £31,632 per annum

Job Type: Permanent - Full time

This is an exciting time at the Royal Osteoporosis Society, and we are looking for a Digital Marketing Specialist to join our Marketing and Communications team to play a key role in developing capabilities and driving the success of our digital channels.

Digital Marketing Specialist - The Role:

Your role will lead on high-quality digital marketing, improving our digital communications, engaging with stakeholders, reaching new audiences, and enhancing our brand profile.

The office base for this role is in Camerton, near Bath and due to the current environment, we are happy to support a flexible approach and mix of remote and office working.

Digital Marketing Specialist - Key Responsibilities:

- Working with the new Head of Marketing and Communications to help shape and implement our new digital marketing strategy

- Ensuring that all online activity across social platforms and website is positioned to improve brand awareness, and attract new users to our vital information and support services

- Working across all digital channels, with a primary focus on our website

- Creating digital content for marketing emails, landing pages, SEO, PPC, media banners, and social media

- Demonstrating success through tracking and managing performance activity, taking insights from the marketplace to inform marketing planning

Digital Marketing Specialist - You:

Experience

- Line manager and mentor to direct reports

- Evidenced digital marketing experience

- Working in or with a marketing team or agency

- Using online to deliver marketing objectives

- Developing and implementing successful digital communications strategies with a positive ROI

- Managing a website

- Corporate/charity social media account maintenance

- Using social media to engage with stakeholders and enhance brand profile

- Knowledge and understanding of the full range of digital marketing channels and how they can be used to meet objectives

- Up to date knowledge of Google Analytics, Google advertising, SEO and other tools to monitor website and social media traffic, produce reports and improve online performance

- Expertise in managing and developing websites including technical understanding of CMS and HTML, as well as a working knowledge of using suitable graphics software and email marketing tools such as Dynamics 365

- Experience of working in the charity/not for profit sector is desirable

Knowledge and Skills

- Good project and time management skills, with the ability to prioritise tasks and manage own workload

- Good influencing and negotiating skills

- Comfortable working in cross-functional teams

- Excellent interpersonal and communication skills

- Strong ‘client management’ (internal and external) skills

- Self-starter, with initiative and enthusiasm and a positive ‘can do’ approach

- Strong, digital writing style and ability to produce engaging content

- Ability to present complex information in an interesting and accessible way and repurpose content for web or social media friendly formats

- Excellent attention to detail

- Degree level education or equivalent is desirable

The closing date for completed applications is Midday, Monday 28 September 2020. Interviews will take place the week of 5 October 2020.

Please note, we do not accept CV’s, please click ‘Apply’ now to receive further information on how to submit your application for this exciting Digital Marketing Specialist opportunity.

1. DESIGNATION Marketing and Communications Officer

2. HOURS 36 per week (some planned unsocial hours)

3. SALARY NJC Scale scp 13 - 17 (£22,021 – £23,836)

4. LOCATION Registered Office, Warrington

5. RESPONSIBLE TO Marketing and Communications Manager

6. ACCOUNTABLE FOR Some volunteer supervision

7. PURPOSE OF POST

   The post holder will report to and assist the Marketing and Communications Manager, helping to champion and manage the PAPYRUS brand and supporting the delivery of our projects and services through developing engaging and targeted content. They will act as the day-to-day lead on our social media channels with the aim of increasing reach and engagement, and regularly report on data and insights to inform strategy.

8. KEY RELATIONSHIPS

   Marketing and Communications Manager, Marketing and Communications Team, Head of Marketing and Communications; CEO; Staff and Volunteers; PAPYRUS members and supporters; Media Manager.

9. MAIN DUTIES AND RESPONSIBILITIES

   1. Day to day running of social media platforms

      1. Run our social media accounts (Facebook, Twitter, LinkedIn, Pinterest and Instagram and TikTok), using these to promote our services, increase brand awareness and drive engagement with our audiences;

      2. Develop the charity’s online presence by exploring new opportunities and channels to appeal to different audiences;

      3. Proactively search for, curate and share content from appropriate third parties and monitor news and developments within mental health and suicide prevention;

      4. Track our reach and engagement using insight and analytics tools, reporting regularly to the Marketing and Communications Manager.

   2. Coordinate and report on digital marketing

      1. With the support of the Marketing and Communications Manager, manage effective digital advertising campaigns using Google AdWords and Facebook advertising;

      2. Maintain the charity’s Google AdWords account, including keyword research, bids and budgets;

      3. Report on outcomes (including impression share, quality score and other account metrics).

   3. Help plan and deliver organisational communications

      1. Assist in maintaining and updating the central communications timeline and help promote awareness campaigns around key dates and themes;

      2. Help produce and distribute regular e-news updates and a new monthly e-Newsletter to our members and supporters, maintaining our database account and subscriber list on Raiser’s Edge;

      3. Help promote and assist with the organisation of PAPYRUS events and seminars;

      4. Provide communications support to other teams within PAPYRUS as required.

      5. Assist with Internal Communications delivering key messages to staff and supporting with the monthly newsletter.

   4. Assist with brand management and design

      1. Support the Marketing and Communications Manager in ensuring the PAPYRUS brand is consistently used across all channels (including any use by third parties) as per our guidelines;

      2. Help produce creative designs and artwork for print and digital requirements, utilising in-house design tools and software (including Adobe Creative Cloud and Canva);

      3. Maintain and update in-house branding and collateral, our image library, stock photography, templates and presentations.

   5. Assist with the production and distribution of PAPYRUS literature

      1. Assist in the design and delivery of literature and merchandise, liaising with other departments and external designers where required;

      2. Assist with the PAPYRUS Newsletter: develop content ideas for forthcoming editions, collate and chase authors for articles, keep track of schedules and deadlines, proof and mark up editions, and liaise with designers where required.

   6. Support with the maintenance of our website and content management

      1. Support the Marketing and Communications Manager in regularly updating the website with new content or features through the content management system, liaising with web providers where necessary;

      2. Help develop different user journeys and profiles, liaising with external suppliers where required, and report to the Marketing and Communications Manager on website use and future development opportunities.

   7. Undertake research and analysis to inform decision-making

      1. Assist with running internal working groups to develop ideas and campaigns;

      2. Help conduct research as required to inform decision-making and test ideas and materials;

      3. Analyse and regularly report on statistics to improve and inform our marketing activity (using Google Analytics, Raiser’s Edge and Meltwater).

   8. Help maintain communications procedures, guidelines and best practice

      1. Act as the first point of contact for communications queries, co-ordinating the appropriate response from PAPYRUS and linking in with other departments where necessary;

      2. Increase the number of organisations that promote PAPYRUS and our services and compile a list of key communications contacts to increase information sharing;

      3. Help create internal reference tools and templates.

   9. Engage with and support members and stakeholders when required.

   10. Respect confidentiality and manage data according to PAPYRUS policy.

   11. Understand your duties and manage any matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

10. ADDITIONAL DUTIES

    It is the nature of the work of PAPYRUS prevention of young suicide that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

11. CONFIDENTIALITY

    It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

12. BASIC PRINCIPLES

    The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. They must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

13. CONDITIONS OF SERVICE

    Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

14. QUALIFICATIONS

    See Person Specification

PAPYRUS is committed to safeguarding and requires all employees and volunteers to share this commitment. Therefore, an enhanced DBS check is required for this appointment.

PAPYRUS is an equal opportunities employer. We particularly welcome applications from black and minority ethnic candidates as they are under-represented within our organisation at this level.

Please visit our website for full detail and application form.

About Us

Our office is located in Hatfield, Herts, however, like many organisations we are all currently working from home due to the coronavirus pandemic, although previously we were largely office based.  Due to the experience we have gained during this period, consideration will be given to requests for working from home arrangements.

The role:

To support our strategic aim that everyone will understand Crohn’s and Colitis, whilst raising the profile of the charity. To deliver ambitious communications campaigns and generate regular, high-quality national and regional media coverage for our work in health services development, research, income generation and high-profile campaigns, supporting the charity’s other strategic aims.

About you:

With proven experience of working on successful media campaigns and generating high-quality, effective media coverage, you will also have a working knowledge of digital media, including social media, video and graphics.  Strong interpersonal skills and professionalism in working with both journalists and colleagues but especially when working with case studies when you also need to understand GDPR requirements.  Our priority is always helping those living with IBD so experience of reporting on media campaigns and showing their impact and a commitment to the Charity aims and values are essential.

Key Responsilities:

Manage the media communication of agreed areas within the charity, working with research, public campaigns, health service development, income generation activities and the charity profile: 

• Secure consistent national, regional, digital and specialist trade media coverage to increase understanding of Crohn’s and Colitis and raise the profile of the charity
• Develop and deliver creative communication and PR plans, working with other teams across the charity, in support of the charity’s strategic aims
• Support with ambitious multi-media campaigns and projects, working with the digital and brand teams, and external creative agencies on content and strategy.
• Plan proactive media work and create media opportunities to raise awareness of the issues faced by people with Crohn’s and Colitis
• Monitor the news for relevant stories in the health, research and charity sector, and advise on sharing with the Crohn’s and Colitis community in accessible language
• Develop and build relationships with organisational spokespeople, including healthcare professionals and researchers, providing them with briefing
• Communicate policy-led messages through strong and compelling language to key stakeholders and healthcare audiences
• Identify PR opportunities and build and maintain relationships with our ambassadors, celebrities and influencers
• Identify interesting stories to share with our members and supporters, through our online membership magazine, online blog, news section and email communications
• Attend and assist at any meetings or events, including our flagship fundraising event WALK IT (currently on hold) 

Provide an effective media service:

• Write attention-grabbing press releases, features and pitch stories to media as required and to deadline. Distribute to targeted media using the contacts database, building and managing media lists
• Provide timely and accurate information to journalists, both proactively and reactively, including statements
• Contribute to the smooth running of the press office. Share the delivery of an out-of-hours press phone (flexible rota - currently one week in three)
• Identify, develop and maintain journalist relationships across a range of media outlets, including print (trade, national, regional), broadcast and online
• Respond quickly to breaking news opportunities and where relevant, work with colleagues to respond swiftly to the media with comments
• Identify and build relationships with a network of case studies, willing to share their stories with the media and to the Crohn’s and Colitis community
• Work with the digital team to identify news stories to share on social media

Evaluation and analysis:

• Collate and analyse media coverage secured, including monthly reporting and personal KPIs 
• Assist in the production of reports, both for specific campaigns and impact and data reports