Location: London or Chesterfield (predominantly home-based until September 2021)
Hours: Full-time, 35 hours per week
Salary: £33,260 per annum (London), £29,907 per annum (rest of UK)
Benefits: Read more about what we offer on our website
Contract type: Fixed term contract until end of January 2022, with the possibility of extension
Travel: Some travel to Chesterfield or London offices will be required
Closing date: 28 July 2021

Summary

The Senior Data Operations Officer sits within the Database Operations team (previously Database team) and is within the newly created Digital, Technology & Data Directorate. The Data Operations team is experiencing a period of accelerated change due to the merging of Arthritis Research and Arthritis Care and due to a new data strategy about to go live. The team will support and enable the organisation through technical changes and business as usual.

The Senior Data Operations Officer role oversees the operational running of the Database Operations team. This includes coordinating the data selection and reporting calendar, overseeing regular imports and exports from the database and working closely with teams selecting data to ensure our customers receive the best possible experience.

This role will suit someone with excellent IT skills, including Microsoft Excel. SQL experience would be an advantage. Experience of data analysis is essential. The role also requires excellent interpersonal skills and working well with stakeholders to support them and translate their requirements into technical solutions.

About the role

The role is vital to the operational success of the Data Operations Team. The team works with colleagues across the charity, supporting all database users. The team manages the data selection calendar, ensuring all outgoing communications are managed in line with the GDPR protocols. The work of the Data Operations team is crucial to delivering a seamless customer experience and ultimately ensuring that everyone who interacts with Versus Arthritis feels values and engaged with the charity.

This is an exciting opportunity to help improve ways of working and contribute towards the data strategy. The role will help to find solutions and test proposals when the database configuration is not adequately supporting the needs of users.

Key requirements

Essential requirements for the role are:

• Excellent IT skills, including comprehensive knowledge of MS Office.
• Experience of using Microsoft Excel to manipulate and analyse data.
• Working knowledge of SQL Server Management Studio and using SQL to query and select data.
• Experience of providing database training to users and creating processes and procedures.
• Excellent interpersonal skills and the ability to liaise well with others.
• Sound understanding of charity marketing practices, in particular experience working closely with direct marketing teams to deliver campaign data.
• Impeccable attention to detail and the ability to identify and resolve errors calmly and effectively.
• Thorough understanding of GDPR and the consequences this has for consent data capture and management.

How to apply

To apply you MUST submit:

1. a concise, up-to-date CV
2. along with a completed supporting statement form demonstrating how you meet the key requirements set out in the job description and person specification for the Senior Data Operations Officer role.
3. Please include where you've seen this role advertised.

Email your completed application by 28th July 2021.

Interviews

Interview expected: 5th August 2021 via Microsoft Teams.

About us

Arthritis causes pain, fatigue and isolation for 17.8 million people in the UK every single day. It can impact on the ability to work, our relationships and take away our independence. We don't accept this.

We are Versus Arthritis. We are volunteers, healthcare professionals, researchers and friends, all doing everything we can to push back against arthritis. We're reaching out to everybody with the information and support they need, funding vital research and changing the way society sees arthritis. Together we'll keep running, researching, in?uencing, volunteering, advising, chatting, baking, listening. We won't stop until no-one has to tolerate living with the pain, fatigue and isolation of arthritis.

Join us and use your skills, knowledge, passion and energy to help us defy arthritis.

Read more about what we do, working for us and what we offer on our website.

Happy to Talk Flexible Working

Promoting equality in the workplace.

Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.

Data Analyst – Fundraising

Do you have experience of working with data and care passionately about providing an exceptional experience to customers to drive loyalty and sustainable growth? Are you an exceptional communicator and collaborator, keen to foster a deep curiosity and understanding of our client's audiences in others? Are you a natural innovator, always looking to improve and iterate?

If so, please read on.

An amazing opportunity has arisen for a Customer Selections Analyst, joining a team of four Customer Data Analysts, responsible for delivering targeted data selections for our client's communications. As a trusted expert and a critical friend to Fundraising and other colleagues, you will play a crucial role in deepening understanding of their supporters. You will do this by drawing on campaign results, data models and sources of insight, to support your colleagues to test hypotheses and continuously innovate, to drive loyalty and sustainable growth across their audiences. By doing so, you will help deliver £80m+ to improve the lives of people living with dementia.

Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation among their amazing fundraisers, driven by wanting to provide an exceptional experience for our client's supporters.

Data Analyst Requirements:

You will have experience of using data selection packages, feel at home using Excel to manipulate and manage data sets and have extensive experience of using large contact management databases.

As an exceptional communicator, you care passionately about sharing ideas and results in the most accessible way and are positive and optimistic even when under pressure. You are a real team player and someone who thrives on sharing your knowledge, ideas and skills with colleagues, to continually improve standards and performance.

About our client:

They are the UK's leading dementia charity. With people affected by dementia among the worst hit by coronavirus, there has never been a more important or exciting time to join them and help to deliver the lasting change which people with dementia desperately need.

Position: Customer Selections Analyst
Location: Home Worker (England, Wales and NI)
Contract Type: Fixed Term - 2 years
Hours: Full Time, 35 per week
Salary: £25,806 - £28,181 - actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 04 August 2021
Interview Date: Tuesday 17th August 2021

You may have experience of the following: Data Analyst, Information Analyst, MI Analyst, Management Information Analyst, Research Analyst, Market Research Analysis, Market Research Analyst, Data Analysis, Customer Insight Analyst, Customer Insight Data Analyst, Marketing Analyst, Marketing Insight, Customer and Market Insight Analyst, Data Insight Analyst, Insight Analyst, etc.

Ref: 101 248

Position Summary/ Objective

The International Fund for Animal Welfare (IFAW) is looking for an experienced Digital Marketing and Fundraising Manager to lead our digital marketing team in Europe and the UK (UK will be included in Europe going forward for brevity). This is an incredible opportunity to manage a global and growing digital marketing and fundraising program at a prestigious global animal welfare and conservation organization, reaching millions of supporters and advocates worldwide.

The ideal candidate will have deep knowledge of digital marketing, acquisition and fundraising fundamentals and the tools needed to support these efforts. The Manager provides direction and support for crucial aspects of digital fundraising and acquisition in the region, including strategy, planning, execution, messaging, creative development, analysis and optimization. 

The ideal candidate will be a skilled performance marketer with a proven track record of optimizing sophisticated global campaigns for multiple regions and audiences in a dynamic environment. This role will manage four key markets: the UK, Netherlands, Germany and France, and potentially expanding to more countries in the coming years.

The Digital Marketing and Fundraising Manager manages in-country digital marketing officers and reports to the Global Director of Digital Marketing and Fundraising based in the USA with a dotted line to the Regional Director. IFAW has offices in the UK, Netherlands, Belgium, France and Germany and this role can be based near any of those locations. 

Role and Responsibilities

The Digital Marketing and Fundraising Manager oversees IFAW’s digital marketing and fundraising strategy and execution in the European region, focusing on the main areas below with the goal to meet and exceed fundraising and acquisition targets:

• Digital Fundraising: In conjunction and collaboration with the global digital marketing team in the US and based on the established global strategy and framework, leads the execution of the digital fundraising program in the four countries with the goal to reach the regional fundraising targets:
  • In close collaboration with the global team and in-country digital officers, participates in the global strategy development and planning and manages the execution of the email marketing program.
  • Collaborates with global and local leaders to determine regional priorities and messaging.
  • Drafts unique regional campaigns as relevant and needed.
  • Monitors performance and analyses email and digital metrics to report on key fundraising metrics and ROI.
  • Collaborates with director to set regional annual work plans, KPIs and growth targets, track and forecast against lead and revenue goals; set regional budgets and performance metrics
  • Streamlines, monitors and optimizes GDPR requirements
• Digital Acquisition and Advertising: plays a critical role in leading and executing the paid social, search and display strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid digital campaigns.
  • Works with digital advertising agency and in-country digital officers to develop digital advertising strategies, creative and campaigns with the goal to optimize performance, diversify channels and reach the regional fundraising and acquisition goals.
  • Identifies themes, topics and tactics for powerful acquisition and advertising campaigns.
  • Manages digital advertising agency and any third party digital marketing partners in the region.
  • Collaborates with global and local acquisition teams sharing performance insights and creative but also using their local expertise to make campaigns even more effective.
  • Monitors and manages the optimization of campaigns, as well as testing and experimenting aggressively to find winning tactics and strategies across regions.
  • Manages advertising and acquisition budgeting and KPI’s.

· Social Media and Website Management

• In collaboration with the global social media team and in-country officers, coordinates global social media campaigns and helps identifying unique regional content.
• Monitors performance and supports in-country officers in reaching social media performance metrics
• Ensures website content is updated and supports efforts to reach regional key web-performance metrics.

Qualifications and Education Requirements

• The ideal candidate will be a data driven self-starter, creative, highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys formulating hypotheses, developing testing plans, and iterating based on data-supported insights.
• Minimum 7+ years hands-on digital marketing experience.
• Deep understanding of digital marketing fundamentals and knowledge of how digital marketing and fundraising channels complement each other.
• Proven track record directing large scale digital advertising campaigns inclusive of strategy development, budgeting, audience selection, testing and optimizing paid campaigns in social media, search and display advertising
• Ability to analyze/synthesize complex data (e.g. acquisition costs, LTV) and utilize it to develop strategic initiatives; understanding of conversion funnels, attribution models, analytics and other reporting tools.
• Direct experience working with donors and establishing programs that touch upon all phases of online engagement from acquisition and conversion to retention.
• Experience using industry leading tools and platforms such as SalesForce, Salesforce Marketing Cloud, Google Ads, Facebook Business Manager, Google Analytics etc.
• Comfortable working with program and operations teams to identify fundraising and engagement opportunities and produce effective creative and campaigns.
• Excellent interpersonal communication skills.
• Highly collaborative and skilled manager capable of collaborating with a multicultural, international team to meet demanding deadlines and fundraising targets while managing projects through outside vendors and internal staff.
• Strong project management skills and attention to detail.
• Excellent written and presentation skills; effective interpersonal skills and ability to communicate clearly.
• Bachelor’s degree in Business or Marketing or the equivalent work experience.
• Fluency in English; fluency in French, German or Dutch is a plus.
• Some domestic and international travel required.

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities will change from time to time to meet the needs of the department and our company.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

Please note: There are two vacancies available. One is a permanent role and one is a fixed-term maternity cover role ending in October 2022. The post holders can be based in London, Birmingham or Manchester, with regular travel required across all locations.

Job Description

As a Recruitment Officer within the Attraction Team you will be responsible for delivering a targeted recruitment campaign to engage university students and graduates with the Frontline programme. You will play a key role in working towards our mission, promoting social work to recruit outstanding individuals to be social workers and leaders, to transform the lives of the most disadvantaged children and families.

We are looking for someone who is passionate about turning ideas into action. You should have strong verbal communication skills, as well as professional experience of building successful relationships with organisations and/or groups that will enable Frontline to reach new audiences and promote the programme to a broader range of individuals.

You’ll be comfortable working as part of target-driven team and will need to demonstrate your experience of effectively managing your areas of work and delivering outcomes in a professional setting. You will need strong written communication skills with an interest, or experience of adapting communication to engage difference audiences. Experience in public speaking is desirable as it will allow you to confidently deliver a range of events like workshops and presentations. While not essential, experiences within recruitment, advertising, communication or marketing which provide an insight into attracting audiences from different genders and ethnicities would be advantageous.

We believe that diversity makes for a stronger team and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian and minority ethnic backgrounds for this role. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you.

Harris Hill is seeking an Individual Giving Officer to support the Supporter Development team within a national children's charity.

The role will run for 24 weeks on a full time basis. Starting remotely but with a possible 1- 2dpw in the office later down the line. Working in the office is dependent on getting the London weighting which is included within the pay rate.

This fundraiser role will be responsible for:

Project Management managing a variety of fundraising campaigns and ad hoc projects with competing priorities, involving a range of audiences and channels (email, direct mail and telemarketing), across the programmes mentioned above.
Planning & Briefing reviewing previous performance, analysis and strategy to plan, brief and schedule accordingly to meet deadlines.
Data working with data, including briefing and checking data selections and ensuring it will be possible to report on campaigns accurately.
Creative Development developing campaign collateral based on the audience and ask, utilising understanding of print, production, digital and telephone media to make creative as strong as possible.
Production & Postage ensuring that campaigns are delivered in the way we intended, including gathering and comparing quotes to ensure costs are fair, and checking print proofs and live laser proofs to ensure accuracy.
Campaign Reporting monitoring of campaign performance and income, ensuring that campaign KPIs and metrics are reported accurately and consistently.
Financial Reporting monitoring of expenditure, including financial processes such as raising POs, checking invoices and reporting against budgeted expenditure figures.
Post Campaign Analysis reporting on the effectiveness of campaign performance as well offering analysis and context to continually improve our activity.
Managing Relationships working effectively with other departments within Individual Giving, Communications and Fundraising Directorates and other functions within the organisation to maximise income for children. Also working with external agencies to deliver large scale campaigns.
Working Collaboratively working as part of a larger team to meet the same objectives. Working on behalf of stakeholders and representing brand values in the work that you produce. Being dynamic and a team player is essential.

Experience:
Experience of success in a customer-led environment such as fundraising, sales or marketing.
Experience in using Windows based software packages including word processing, spreadsheets, electronic mail and the internet, in order to deliver tasks and projects.

Role overview

Skills, qualifications and experience

This is a challenging and exciting time for Age Exchange.  During the course of the pandemic we provided an innovative virtual service which made the finals of the National Dementia Care Awards.  Now we find carers have witnessed their loved ones diagnosis progressing at an alarming rate and have been unable to take breaks for respite to help them cope.

We now have a lot of work to do helping people living with dementia & their carers to feel confident in engaging with the outside world again. Our services will play a vital role in this transition phase and we are pleased to have re-started our in-person groups in May 2021.  We were fortunate to pull through the pandemic with the support of our amazing local community, corporate partners, grant making trusts and an army of amazing volunteers.

Our fundraising officer has done an amazing job and is now going on maternity leave for seven months and we are looking for someone to join the team and to progress our fundraising strategy.  You will be a sole fundraiser so will need to be able to move from supporting community fundraising, working with corporates or applying to trusts, We are looking for a fundraiser who can help us to continue delivering our services in a post-pandemic world and support us in Age Exchange’s toughest challenge yet; an increase in demand for our services and less funding available to charities throughout the UK due to the financial burden of the pandemic. 

Schools and Families Project Officer

Part-Time, 32 hours per week (flexible working available)

1 year Fixed Term Contract

Salary £19,041 per annum (inc London Allowance, equivalent to £23,801 if 1.0FTE)

Do you have a passion to improve the lives of young people? Do you want young people (and their families) to be healthier? Do you want to be part of an innovative and progressive project?

Oasis Hub Waterloo is looking for a skilled, adaptable, committed and passionate Schools and Families Project Officer who will be instrumental in providing life changing services that improves the health of young people.  This role will work alongside the Oasis Hub Waterloo Team to deliver engaging, educational and empowering services with young people to think about how the environment affects food choices and provide support to achieve a healthier weight.

The tasks involved are diverse and stimulating:

• Support young people to better self-care and make better choices with diet and exercise.
• Spend quality time with young people, helping them prioritise health for wellbeing.
• Encourage the school community to join in and support the Healthspace vision. 

You could improve the lives of young people through this role if you: 

• Have relevant experience working with inner city young people, their families and community
• Have the knowledge to back up your practice.
• Can share your passion for healthier living in a relevant and encouraging way.

In return, Oasis can offer:

• Flexible working practices and family friendly policies.
• A supportive network and family of staff in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% employer contributions.
• Pro-rata 25 days holiday per year (plus Bank Holidays),
• Varied training and development opportunities.

If you are interested in being part of this life-changing service, then please:

Email your CV including a Supporting Statement to our recruitment inbox which can be located on the Oasis website .  Your Supporting Statement (max of two A4 pages) must address the following questions:

1. What personal strengths make you a good fit for this role?
2. What relevant skills and experience can you bring to this role (please refer to the Job Description and Person Specification)?
3. The successful applicant will need to build positive working relationships with partners within Oasis and the local community. How will you achieve this given the wide range of stakeholders involved? Give examples of your relationship building process.

Closing date for completed applications – 9am Tuesday 31st August 2021.

Interviews will be held on Monday 6th September at Oasis Hub Waterloo.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Important information about this role and the right to work in the UK:

Please note that we are only able to consider applications from individuals who hold documents which prove their right to work in the UK.  We are not in a position to sponsor candidates who do not have the right to work in the UK or help with work visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

As the work and witness of Church Army grows, we need to raise up a new generation of supporters, enthusing them about what we do, and establish meaningful relationships with them that will last. The Communications Team play a huge part in shaping our message and getting it placed where people can hear about our stories of lives transformed, advocate for our work, and be valuable supporters too. 

As Communications Officer you will focus primarily on website support and internal communications, as well as including the wider work of the team. You will be key in ensuring you effectively communicate our key messages and the heart behind what we do, and will therefore need to share in our belief.

37.5 hours per week. Normal working days are Monday to Friday with some evening and weekend work on occasion.

For more information on the role, please see the website for the job pack and application form. 

INTRODUCTION

Carers Trust South East Wales (CTSEW) is the largest organisation for unpaid carers in Wales and with over 180 staff and a £3.2m turnover, we are also one of the largest charities in Wales. We provide a wide range of statutory and non-statutory services for carers and those they provide care for, including wellbeing, respite, replacement care and homecare services.

PURPOSE

The Senior Trusts, Foundations and Lottery Officer will work on growing and diversifying funding for CTSEW. The role will focus on researching, identifying and applying to trusts, foundations, Lottery and other grants to boost CTSEW’s work supporting unpaid carers and work with the senior marketing and communications manager to develop a new fundraising strategy for CTSEW to increase funds coming into the organisation.

With the economy contracting following the coronavirus pandemic and our dependence on statutory funding becoming more of a risk, the time is right for us to focus on building funds that we obtain through fundraised activities so that we can support more unpaid carers. Our growth over the past few years has given us a fantastic base across South East Wales and provides enormous potential to diversify our income through fundraising. The Senior Trusts, Foundations and Lottery Officer will support the following:

· To support the development, implementation and delivery of CTSEW’s Fundraising Strategy, diversifying funding for the organisation

· To implement robust systems that will support fundraising through trusts and foundations for the charity

· To increase awareness of unpaid carers and CTSEW through fundraising activities

· Working with colleagues to design and develop project ideas for new and existing work programmes that are attractive to funders

· To work in line with CTSEW’s organisational aims and objectives

· To assist with a number of ongoing projects within the organisation, collating information and liaising with appropriate members of staff

MAJOR RESPONSIBILITIES

Delivery

· Work with the senior marketing and communications manager to create and maintain a comprehensive Trusts, Foundations, Lottery and grants income plan

· Continually research and identify appropriate Trusts, Foundations, Lottery and other grant giving organisations for CTSEW

· Submit compelling applications to Trusts, Foundations, Lottery and grants based on a clear understanding of CTSEW’s services and funding needs

· Maintain effective relationships with funders to support income targets

· Maintain effective relationships with CTSEW colleagues to identify areas of need that can be supported through Trust and Foundation income and monitor how grants are being spent and to facilitate the gathering of information for updates and reports

· Ensure all relevant information relating to Trusts, Foundations, Lottery and grant applications is recorded promptly and accurately onto CTSEW’s CRM systems

· Monitor performance of fundraising activity and report regularly to different audiences including our board of trustees

Management and development

· To be an active member of CTSEW, contributing ideas and opinions to support organisational development

· Share and support fundraising knowledge across our teams and services

· Support the organisation in wider funding applications where appropriate

· Support marketing across the organisation where appropriate

General

· To comply with the Code of Practice and Code of Conduct for employees

· To contribute to the organisation’s public profile and influence / foster good relations with statutory and voluntary bodies

· To carry out all duties in a professional and polite manner and in line with our values:

Open - We will always be honest and open in everything we do

Fearless - We will not be afraid to make difficult decisions, to challenge opinions and attitudes, and make sure carers rights are protected

Innovative - We will lead by example, we will not accept the status quo, we will be flexible in our approach and we will be pioneers in our field

Fair - We will treat everyone equally no matter what their background or circumstances

Trustworthy - We will place trust in our colleagues, in our partners, in our funders, and most importantly in carers and people with care needs

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job the organisation reserves the right to revise the job or to require that other or different tasks be performed as assigned. Team members are encouraged and supported to see their work in terms of goals and desired outcomes and not just performing the prescribed tasks. The job description is a broad description of the duties the post holder will be expected to perform with some examples given. The exact duties to be carried out are not limited to those examples.

Person Specification

Post of: Senior Trusts, Foundations and Lottery Officer (E = Essential, D = Desirable)

Experience required

· (D) Demonstrable experience of working within the charitable sector

· (E) Proven track record of delivering fundraising success by different means

(e.g. trusts and foundations, individual donors, legacies etc.)

· (E) Experience of working towards achieving fundraising strategy aims and objectives

· (D) An operational understanding of CRM fundraising platforms

· (E) Forging and managing external partnerships

· (D) Experience of developing and implementing strategic plans

· (D) Experience of supporting tender applications

Skills and abilities required

· (E) Excellent English verbal and written communication skills

· (E) Strong interpersonal skills with ability to support and motivate professional staff

· (E) Tenacity in seeking results and negotiation skills

· (E) Ability to make decisions and take the initiative, managing a complex and varied workload

· (E) Self-servicing, with a proven ability to work as part of a team and independently

· (E) Excellent IT Skills, with experience using Microsoft packages and navigating the internet

· (E) Creative, flexible character and a generator of new ideas.

· (E) Ability to promote and develop positive working relationships with voluntary and statutory agencies to meet carers needs and represent CTSEW in a professional way with external agencies and funders

· (D) Welsh verbal and written communication skills

Qualifications required

· (E) A good standard of general education (minimum of 5 GCSE’s grade A-C), with a commitment to continual professional development

· (D) Membership of the Chartered Institute of Professional Fundraising

· (E) Professional qualification in Fundraising

Knowledge required

· (E) Knowledge of fundraising best practice

· (E) A knowledge of and a commitment to equal opportunities

· (E) Knowledge of donors and organisations supporting fundraising (e.g. Trusts & Foundations, IoF)

· (E) An understanding of the needs of carers

· (E) An understanding of the social care sector, funding arrangement and legislation

· (D) Understanding of issues affecting carers

· (D) Knowledge of fundraising trends in Wales

Other requirements

· (E) Willing to be flexible with their hours of work and willing to work outside of normal office hours when required

· (E) Use of own car and ability to travel, if required

· (E) Commitment to the values of Carers Trust South East Wales

11 women die every day from ovarian cancer and survival rates in the UK are among the worst in Europe. Target Ovarian Cancer is the UK’s leading ovarian cancer charity. Join us to raise awareness, fund research and save lives.

We are the authority on ovarian cancer. We work with women, family members and health professionals to ensure we target the areas that matter most for those living and working with ovarian cancer.

Together with the ovarian cancer community, we are transforming the future for women in the UK who are living with ovarian cancer and thousands more who are yet to be diagnosed. But there is so much more to do. We will not stop until we have achieved our goal of doubling survival from ovarian cancer by 2050.

With increased investment in Individual Giving at Target Ovarian Cancer you'll be joining a growing team of expert fundraisers across a variety of income streams. Working with the Supporter Development Manager, you will drive engagement and maximise income from three key areas of our fundraising programme: in-memory giving, individual giving (cash and regular gifts) and legacies, yet with a focus on our in-memory programme. This role would suit someone that is new to Individual Giving, perhaps with a background in supporter relations or community fundraising. We are looking for a people person with the drive to increase our reach and income, enabling us to support more women and families affected by ovarian cancer.

The role will include (but not limited to) supporter stewardship, event management, supporter recruitment and engagement as well as fundraising product development. With a keen eye for detail and strong passion for excellent supporter stewardship, this is a great opportunity to join a growing and aspirational charity.  

The role is a full time, 37.5 hours per week, permanent position. We’re currently mainly working from home and will continue to offer agile working in the future as restrictions ease. 

The closing date is Thursday 12 July at 23:59. Interviews (via Zoom) – 1st round 17th August - 2nd Round 23rd August.

Welcome to Ada!

We are the Government’s National College for Digital Skills, a high performing technical college with the mission of educating and empowering the next generation of diverse digital talent. We currently employ 45 staff members educating just under 400 students and apprentices working with a fantastic range of industry partners to fulfil our mission of educating and empowering the next generation of diverse digital talent. 

As a small but fast-growing college with campuses in Tottenham Hale, Whitechapel and Manchester, we have a very diverse student body from a wide range of backgrounds and are committed to using tech as a tool for social mobility. We have a wide range of talented staff members from education, corporate and non-profit backgrounds. We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in! 

What’s your mission:  

• We are searching for an Outreach Manager to deliver our Outreach programme in line with organisational strategy and drive recruitment of diverse digital talent into our Sixth Form and Apprenticeship programmes:
• Reach growth and diversity targets for Sixth Form and Apprenticeship programme  recruitment 
• Manage and deliver a broad Outreach programme to engage prospective learners and grow Ada’s profile amongst our target audiences 
• Manage the administration of the learner application processes
• Be a brand ambassador for Ada ensuring school partners and prospective learners are aware of and understand our strengths and values.

Key responsibilities of this role include:

• Manage the delivery of Ada’s outreach programme to drive recruitment to the Sixth Form and Apprenticeship programme in line with Ada’s mission to engage with diverse groups of people
• Work with the Director of External Relations to establish and implement a growth strategy to ensure application volumes and conversion rates meet or exceed set targets 
• Overall responsibility for the Sixth Form application process including: application communications and documentation, selection process and offers, keep warm events and enrollment recording all information within the customer relationship management tool (Dynamics 365)
• Line management responsibility for the External Relations Administrator who administrates application processes and outreach activities
• Work with the External Relations Manager to develop offline marketing tools for the Sixth Form and Apprenticeship programme, such as prospectuses and merchandise and online marketing activities to drive recruitment including paid and organic social media, search adverts and evaluate and report on the effectiveness of these to improve future recruitment
• Manage and deliver outreach activities in schools and colleges regularly delivering workshops, presentations and activities and working with careers advisors and other key stakeholders 
• Manage and organise Ada’s activity at Open Days and  Apprenticeship Fairs, both internal and  external, and represent Ada at these 
• Grow and maintain a database of apprenticeship applicants and school contacts. 
• Create and maintain reports and dashboards which measure data against key performance indicators. Provide and analyse outreach data for planning, presenting to internal/external audiences and for reports, bids etc.
• Give prospective parents/students and apprentices tailored campus tours. 
• Responsibility for maintaining the accuracy of Ada’s Outreach related website pages.
• Responsibility for the effective management of the Outreach budget.

We’d really like to hear from you, if… 

• You are inspired by Ada’s mission and excited to share it with young people aiming to dramatically impact their lives for the better (countless numbers of students have said this is what their interaction with our Outreach Manager has done for them!).
• You are willing to work flexibly, where necessary outside of normal working hours, and to travel as necessary for the role.
• You are committed to on-going personal development.
• You are a confident user of Microsoft Office and G-suite.
• You have experience of using a CRM (Dynamics 365 desirable).
• You have experience working in an outreach, admissions or customer services management role.
• You have excellent communication skills and the ability to communicate effectively with a variety of audiences.
• You understand  equality and diversity issues, and have the ability to effectively work with people from a variety of backgrounds
• You are a collaborative, personable team player, also able to work independently and take ownership of your own workload.
• You have experience of delivering paid and organic digital marketing strategies (Desirable).
• You have experience using Power BI or other Business Intelligence tools (Desirable).

Safeguarding

Ada, the National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

• Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly we are unable to offer sponsorship for this role so can only accept applications from candidates who will have the legal right to work and remain in the United Kingdom after 1 July 2021.

How to apply for the role

Please submit your CV  and answer the question: ‘What excites you most about this opportunity?’ in your email. 

JOB DESCRIPTION

Job Title: Head of Communications and Engagement

Reports to: Chief Executive Officer (CEO)

Direct Reports: Digital Marketing Manager, Copywriter

Contracted Hours: 37.5 hours

Contract Duration: Fixed until 25th June 2025

Salary: £32,000-£35,000

Location: Position can be based from home or our Liverpool of Sheffield offices. If home based, will require occasional travel to those offices

Closing Date: 11th August 2021

Interview Date: 1st round of interviews w/c 16th August

Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

You will be responsible for developing and communicating City Hearts messaging and brand awareness internally and externally.

You will lead on our communications and engagement strategy working closely with the Head of Income Generation and Innovation. You will develop engaging campaigns as part of this work and project manage PR activity associated with them.

You will demonstrate a clear passion for one or more of our impact areas having communication experience within that sector.

On a day-to-day basis this means creating a steady flow of content; finding, crafting and promoting relevant and engaging stories and industry specific newsworthy content that shares our vision, mission, values and activities.

You will create a pipeline for gathering stories in a way that does not place a significant burden on frontline staff and will demonstrate a clear understanding of informed consent and safeguarding in relation to vulnerable individuals and risk assessment processes.

You will work with our Head of Income Generation and Innovation to promote our initiatives, corporate partnerships and individual fundraisers to support reaching charitable fundraising goals.

You will generate creative PR ideas (COPE model: Create Once Post Everywhere)

You will build and maintain relationships with key journalists, broadcasters, content creators, celebrities and influencers

You will oversee our engagement and communications channels including social media, web and SEO.

You will be able to position City Hearts at the forefront of the sectors we operate in communicating our innovative approaches, gaining traction and recognition across a wide audience.

You will ensure that media, press and other external queries are handled in a timely sensitive, mutually beneficial and accurate way.

You will evaluate and measure impact of PR activity

Develop key messages, lead on creating and maintaining appropriate and consistent language and terminology across all media.

You will keep up to date on best practice and news within our sector in particular changes to communications innovation, legislation and codes of practice.

You will ensure City Hearts abides by all relevant legislation in relation to its communications.

You will ensure all spend in relation to Communications and Engagement team and projects is within parameters of any agreed budget.

You will respond to breaking and industry worthy news to highlight our services and position us at the front of industry knowledge sharing.

You will support City Hearts spokespeople in preparing for press interviews and act as a spokesperson when required.

You will track relevant daily news stories to our impact areas, responding to trends, key industry announcements and maximizing opportunities.

You will line manage and coach a small but effective team of marketing and content production staff

You will be responsible for the content produced by the charity including collateral, with the support of your team.

You will ensure the CEO and board of trustees are provided with relevant information through regular reporting.

You will be part of the senior management of the charity and maintain an effective working relationship and communication with members of senior management to ensure the Communications and Engagement Strategy aligns with organisational and departmental goals, strategy, and actions.

You will support senior management with internal communications as and when needed.

PERSON CRITERIA

The ideal candidate will have at least three years’ experience in a similar role.

Additional qualifications in a marketing, journalism, communications or similar field are desirable.

You will have experience in creating and delivering a communications strategy and PR campaigns.

Highly proficient in writing press releases, press statements, Q&As, briefings, blogs and opinion pieces.

Experience in media response to crisis situations, handling enquiries, creation of statements and briefing key staff members for interviews.

You will have a passion for and proven track record of creating dynamic and inspiring content, able to demonstrate previous success at securing media coverage across print, broadcast and online that engages with a range of audiences.

You will have a good understanding of websites and social media platforms.

You will have a desire to amplify the voices of the people we support and our team and have demonstrable experience of having done this previously. 

You will be well organized, creative, analytical, focused on results, demonstrate attention to detail and prioritise your work effectively.

Experience of line management within a communications environment.

Ability to track, record, analyse and use data and insight to generate media stories.

Proven ability to generate excellent media coverage across different types of national and local media.

Ability to follow PR procedures to ensure clients safeguarded.

Proficient in content management systems such as Hootsuite and MailChimp.

Ability to effectively communicate complex information quickly and concisely.

Flexible to work outside of usual working hours as required in order to respond to the needs of the charity in managing media opportunities and enquiries.

Excellent interpersonal skills – comfortable building relationships and communicating with a variety of people.

Recruitment: Health Awareness Officer at Age UK Redbridge, Barking and Havering 
Age UK Redbridge, Barking and Havering is recruiting for:
Health Awareness Officer
Salary:  £19128 pro rata (£15303 actual).   per annum pro rata
Hours: 28 hours per week 
Closing date: Sunday 1st August at Midnight
Proposed interview date: Monday 9th August 2021
The Health Awareness officer role at Age UK Redbridge, Barking & Havering is an excellent opportunity to work within a small team on an established community health project in the London Borough of Havering, which helps to improve the health and wellbeing of local residents by identifying and recruiting Health Champion Volunteers within the borough.
Age UK Redbridge, Barking & Havering have been commissioned by London Borough of Havering (Public Health) to provide this service with the aim to inform, support and signpost residents to relevant local resources and empower them to adopt healthier lifestyles.
The purpose of this role is to research and organise events and relevant health literature to promote the project, engage and build relationships with local partners, support national Public Health campaigns and secure retention of trained volunteers using regular and effective communication. The role does include attending outreach events, understanding the importance of empathetic and confidential conversations and undertaking administration to record any data collected from events, training and Focus Groups for monitoring purposes. The role will also entail supporting the Project Coordinator with the delivery of Health Champion Training.
Successful applicants will have relevant knowledge in health awareness issues in a paid or voluntary capacity. They will need to be excellent communicators and able to work effectively both one to one and as part of a team as well as supporting and motivating volunteers. Good computer skills and accurate record keeping are also required. Be flexible with both working hours and with other duties arising as the project develops. An enhanced DBS Disclosure is required for this post.
For further details and a full application pack please check our website
Completed application forms and Equal Opportunities Forms should be returned to Gabby O’Neill using the email admin on our website or alternatively post to Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
If you would like to discuss this role, please contact Priti Mistry.