This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.
The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.
Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.
The client requests no contact from agencies or media sales.
Thank you!
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
Bereaved parents and families are at the heart of why Sands exists. Sharing their experiences of pregnancy and baby loss, and what connects and involves them with our work, is both an important part of their bereavement journey and a way to demonstrate the need for our vision and mission to succeed. This role will help us to show in a real and human, authentic way, what Sands is doing to save babies’ lives and support bereaved families.
Sharing these personal stories in external communications will help us reach more people, bringing to life the work we do in a way that engages diverse audiences, and increasing the likelihood of their taking actions in support of Sands.
This new role has been developed to support the Communications & Engagement team to develop our story-telling function, build our real stories library and ensure the associated consent and stewardship processes are compassionate, efficient and effective. The Stories Officer will ensure wherever possible, that external communications assets and content created by teams across Sands includes the voices of people touched by pregnancy and baby loss – including those who have been personally affected, and those who are allies of Sands, such as healthcare professionals, corporate partners, research partners, fundraisers and more.
You will have experience of working in a charity stories or communications team, or in a stories-led environment such as journalism.
A good knowledge of compliance and safeguarding issues, including experience of working with vulnerable people in a communications context is required.
With excellent written communication and creative skills, you will be able to produce work that captures and conveys real life experiences in a sensitive and compassionate tone.
You will be highly organised with the ability to multi-task and work across more than one project simultaneously.
The client requests no contact from agencies or media sales.
Thank you!
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
We are recruiting a Community Engagement and Events Officer to assist in the delivery and stewardship of our growing virtual events programme, and support on the development of our bespoke activities such as Starlight Walk and Ribbon Run.
This is an exciting time to join Sands as we are in a period of ambitious growth. This role will make a valuable contribution to Sands’ fundraising strategy and will help to deliver a range of new and existing fundraising activities in our programme.
In this new role you will be responsible for the management of our online fundraising communities, assist with the promotion, recruitment, and logistics of several of our fundraising activities as well as helping to improve and streamline our stewardship processes.
The post-holder will develop and build positive relationships with our supporters to ensure that they all receive a great supporter experience, and to help to maximise our fundraiser income and supporter engagement. Additionally, you will help Sands to recruit and deliver our fundraising activities to the highest of standards and ensure that all our fundraisers feel valued through excellent stewardship.
You will have relevant experience of event fundraising, a good understanding of social media’s role within this area and be able to demonstrate experience of digital advertising. A highly effective communicator, you will have excellent written and verbal skills and be confident in responding to supporters needs.
The client requests no contact from agencies or media sales.
Thank you!
Changing Faces is seeking a motivated Health Professional Engagement Officer to join our Services Team.
Health Professional Engagement Officer
Contract: Part-time (0.6 FTE, 22.2 hours per week, ideally spread across 4-5 days)
Salary: £31,742.79 to £33,675.92
Location: Flexible working, mainly home-based, with potential for some work / meetings in London
Travel: Regular travel to deliver talks / attend conferences in the UK + staff / team meet ups
Benefits: 25 days annual leave, plus 8 bank holidays (pro-rata-ed at 0.6 FTE). 6% pension contribution. EAP access
Changing Faces is seeking a motivated Health Professional Engagement Officer to join our Services Team. This exciting part-time role takes the lead in our professional liaison work to educate health and social care professionals regarding the impact of visible difference and raising their awareness of the important work of the charity.
Main purpose of the role
The main purpose is to develop and maintain relationships with HCPs to:
- increase awareness of the impact of visible difference and educate them in how to effectively support patients
- ensure understanding of the Changing Faces service offers and how to access these
- encourage them to sign up to regular updates and news and stay engaged with us.
This will be done by building and retaining relationships with HCPs via NHS departments, organisations and societies within the field of visible difference; finding ways to keep HCPs on our mailing list engaged and interested in our news; and by providing information, meetings, education and talks both in person and online.
We are looking for
- A proven track record of engaging with Health Care Professionals (HCPs) at all levels, in a range of disciplines and building relationships
- Confident, engaging and experienced presenter to a range of audiences – clear, persuasive and authoritative in spoken communication, both online and in person
- High standard of written English, able to write information and presentations clearly, with an understanding of the needs of the HCP audience.
- Proactive, dynamic and innovative in approach, with an ability to be creative, self-supporting, meet deadlines and handle multiple priorities.
- Ability to work effectively, collaboratively, and sensitively with a wide range of senior stakeholders and service users.
- Ability to work effectively, collaboratively, empathetically and sensitively with a wide range of stakeholders and service users
- This role requires willingness and flexibility to travel across the UK and occasional overnight stays.
About Changing Faces
Changing Faces is the UK’s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.
People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, unwanted attention and even bullying and hate crime. They experience lowered expectations in education, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing. Adults often come to us, having never spoken to anyone about the psychological impact of their visible difference before.
Changing Faces provides unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.
Health care professional (HCP) engagement contributes to two areas in our strategy:
- Greater understanding and awareness among HCPs of the impact of a visible difference on mental health and wellbeing
- Increased awareness of Changing Faces services and increased referrals from HCPs.
Changing Faces wants a future where everyone with a visible difference on their face or body has the confidence, support and opportunity to lead the lives they want.
This role is part-time (0.6 FTE, 22.2 hours a week), ideally spread across 4-5 days and requires a highly flexible, motivated individual, with a passion for presenting and building relationships around the UK. We are looking for a start date around mid-August 2025.
Closing date: Please apply by 1pm, Wednesday 4th June 2025.
Interviews: Expected to take place on Wednesday 11th June and Thursday 12th June 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an enhanced DBS / PVG Scheme check, with adult’s and children’s barred lists.
No agencies please.
Registered Charity
21 - 50
Providing support and promoting respect for everyone with a visible difference.