Marketing manager volunteer roles in crystal palace, greater london

About Children With Voices

Children With Voices (CWV) is a grassroots non-profit organisation dedicated to improving

the lives of children and families through community-driven programs. We run holiday clubs,

healthy lifestyle education, and intervention projects for children aged 5–11 to combat

childhood obesity, antisocial behaviour, and gang involvement.

Our goal is early intervention – giving children the tools to lead healthier, safer, and more

empowered lives.

The Role – Board Member (Volunteer)

We are seeking passionate, community-minded individuals to join our Board of Trustees. As

a board member, you will provide oversight, guidance, and strategic support to help CWV

grow its reach and impact. You don’t need previous board experience – just the drive to make

a difference and bring your unique skills, networks, or community insight to the table.

Key Responsibilities

•Attend and contribute to quarterly board meetings and occasional strategy sessions.

•Support the development of CWV’s strategic vision and community impact.

•Use your professional expertise or lived experience to inform board decisions (e.g.

education, youth work, business, legal, HR, marketing, fundraising, etc.).

•Leverage your personal or professional network to promote CWV’s work and connect us

with funding, partnerships, or opportunities.

•Ensure CWV operates in line with its charitable aims, legal obligations, and good

governance practices.

•Act as an ambassador for CWV at events, with funders, and across your networks.

What We’re Looking For

We welcome board members from a wide range of backgrounds. You may have experience

in:

•Community development or youth services

•Education, social work, or mental health

•Fundraising, business development, or marketing

•Finance, governance, HR, or legal

•Lived experience of the issues CWV addresses

•Or a strong passion for helping children and communities thrive

Commitment

•Time required: 6–10 hours per month (flexible)

•Location: Remote and/or London-based meetings (hybrid)

•Term: Minimum one-year commitment (renewable)

•Training and induction provided

What You’ll Gain

•A chance to help shape the future of a growing, impactful charity

•Experience in governance and leadership within the non-profit sector

•Meaningful connections with like-minded individuals

•Personal fulfilment from empowering children and families

How to Apply

Interested? Please email your CV or a short expression of interest to:

Subject: Board Member Application

Bring your voice to Children With Voices – and help us build healthier, safer, and stronger

communities.

We are looking for women who hold feminist values and principles and who are passionate about the mission and values of TRC. We are particularly looking for Trustees who have relevant qualifications and/or experience in the following areas:

• Safeguarding, offering support to the chair and safeguarding leads with the management of safeguarding cases and keeping up to date with best practice
• Legal and Governance, including strategic planning and understanding of the wider political Greater Manchester landscape
• Human resources and personnel management, including a knowledge of employment legislation
• Financial management, planning and budgeting
• Public Relations, Marketing and fundraising, including awareness raising and campaigning through social media
• Capacity building and training, especially for volunteers
• Women’s health and mental health, outreach and partnership work with local services

TRC was set up in 2010 to provide a free, confidential and non-judgemental specialist support service run by women for women and girls who have experienced any form of rape, sexual abuse or sexual violence at any time in their lives. We are a feminist organisation and we actively challenge the values, beliefs and behaviours that contribute to women’s
oppression. Our mission is to raise awareness about sexual violence through providing training, guidance and information and working in partnership with local service providers and communities to promote the values of TRC.

Are you ready to help shape the future of men's mental health and self-improvement in the UK?

MINDSET, is a new UK charity on a mission to empower men by providing a safe space to talk, learn, and build crucial life skills. As we prepare for launch, we're seeking dedicated and passionate individuals to join our Board of Trustees.

This is an exceptional opportunity to play a pivotal role in establishing our charity, guiding our strategic direction, and ensuring we deliver meaningful impact to men across the country. We are looking for individuals who share our vision and values and can bring diverse skills and perspectives to our Board.

What you'll do as a Trustee:

• Provide strategic leadership: Help set the charity's direction, develop long-term plans, and ensure our activities align with our mission and vision.

• Ensure good governance: Oversee the charity's compliance with legal and regulatory requirements (Charity Commission, Companies House, etc.).

• Oversee financial health: Work with the Treasurer to ensure sound financial management, responsible use of funds, and fundraising strategy.

• Champion our cause: Act as an ambassador for Mindset, advocating for men's mental health and promoting our work.

• Support operational delivery: Provide guidance and oversight to the charity's operations, ensuring programs are effective and impactful.

Who we're looking for:

We welcome applications from individuals with a genuine commitment to our cause. While we are building a diverse board, we are particularly keen to hear from those with experience in one or more of the following areas:

• Charity Law & Governance: Understanding of charity regulations, compliance, and best practice.

• Financial Management/Accountancy: Essential for the Treasurer role or general financial oversight.

• Mental Health Expertise: Professionals (e.g., therapists, counsellors, psychologists) or individuals with significant experience in mental health support or peer facilitation.

• Fundraising & Income Generation: Experience in grant writing, corporate partnerships, individual giving, or events.

• Marketing, Communications & Digital: Building brand awareness, managing online presence, and engaging with diverse audiences.

• Safeguarding & Risk Management: Ensuring the safety and well-being of our beneficiaries and volunteers.

• Lived Experience: Individuals with personal experience of mental health challenges and recovery, offering invaluable insight into our beneficiaries' needs.

What we offer:

• A unique chance to be a founding member of a significant new UK charity.

• The opportunity to make a profound difference in the lives of men across the country.

• The chance to use your skills and experience to contribute to a vital social cause.

• Networking opportunities with like-minded individuals and sector professionals.

Commitment:

Trustees will typically attend Board meetings (e.g., quarterly, with additional ad-hoc meetings as needed during the setup phase) and contribute to sub-committees or specific projects based on their expertise. While this is a volunteer role, it requires a serious commitment to the charity's success.

Ready to lead with us?

If you're ready to contribute your skills, time, and passion to empower men and build a brighter future, we encourage you to apply.

Trustee

Trustee Recruitment - Lead with Purpose: Become a Trustee and Help Achieve a Life Unlimited. 

Your experience. Your voice. Your impact.

At Cystic Fibrosis Trust, we believe in a world where everyone with cystic fibrosis (CF), can live a life unlimited — and we’re inviting passionate individuals to join us on this powerful journey.

This is more than a governance role — it’s an opportunity to help guide strategic decisions that impact lives, influence national initiatives, and accelerate progress for a community that deserves nothing less than a brighter future.

Location: Remote / hybrid
Commitment: Flexible, approx. one day per month
Positions available: Multiple
Remuneration: Voluntary (reasonable expenses reimbursed)

About us

Cystic Fibrosis Trust is the UK’s leading charity dedicated to uniting for a life unlimited for everyone with CF – one of the most common life-limiting genetic conditions.

Our team of dedicated staff, volunteers, and Trustees works alongside people affected by CF to fund life-changing research, promote world-class clinical care, and provide essential advice and support.  We champion a community that is united by strength, compassion, and hope.

Our work relies on the generous donations of our supporters.

About the role

As a Trustee, you’ll play a pivotal role in shaping our vision, values, and strategic direction, developing our aims, objectives, and goals. Your leadership will help us make decisions that matter, and your voice will help steer us toward a stronger, inclusive future.  Trustees typically serve a three-year term, with the option to continue for a second.

This is a voluntary role (unpaid), but reasonable expenses can be claimed for travel to attend meetings in person.

Time Commitment: up to one day a month on average, comprised of preparation for and attending meetings, away days and Trust related activities

Who are we looking for?

We welcome applications from individuals of all backgrounds and experiences.

Due to our normal rotational retirements and trustee terms of office we have several vacancies.  We are keen to increase the representation of people with lived experience of CF and are particularly interested in applications from all people who can offer professional skills and experience in:

• finance and accountancy
• legal practice/law
• fundraising and income generation
• marketing and communications
• data and digital strategies
• basic science research
• non-clinical CF professions (e.g. psychology or social worker)

As part of our long-term succession planning, we would also welcome interest from candidates who may be open to taking on additional Board leadership responsibilities in the future, e.g. Chair, treasurer, or committee roles.

The cystic fibrosis community is diverse, encompassing people of all ages and backgrounds. We are committed to ensuring that this diversity is reflected on our Board. We are especially interested in hearing from those with lived experience of CF, disabled individuals, and candidates from Black, Asian, and minority ethnic communities, as well as LGBTQI individuals. We value fresh perspectives and encourage applications from first-time trustees.

Why Join Us?

• Make a meaningful impact on the lives of people affected by cystic fibrosis.
• Engage with dynamic peers who are driven, forward-thinking, passionate and purpose-led.
• Help drive an inspirational mission that blends science, support, and community.
• Play a critical role in shaping our strategic direction, ensuring robust governance, and championing equity, diversity and inclusion.
• Gain valuable experience in governance and strategic planning.
• Use your expertise to fuel lasting change.

 
If you are passionate about making a difference for people with cystic fibrosis, this is your moment.  Please get in touch.

Ready to Make a Difference?

Please download the Trustee Recruitment Pack for more information about the role and how to apply or click the button above “Redirect to the recruiter”

Important Dates

Closing date for applications: Wednesday 20 August 2025 
First interview: Week commencing 8 September 2025
Second interview: Week commencing 15 September 2025

REF-222468

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

We are recruiting a new Trustee!

Training Link, a small friendly charity based in Somers Town, near the British Library, is looking for a new trustee to join our Board.

Becoming a trustee for Training Link is an exciting and fulfilling role. The role of a trustee is to ensure that our charity fulfils its duty to its beneficiaries through contributing to the strategic development, effective governance and financial management of the organisation.

About Training Link

Training Link is a small and welcoming charity based in the St Pancras and Somers Town ward of the London Borough of Camden where 18% of residents have no qualifications. We provide a range of IT training, accredited vocational training, employability support, ESOL, one to one literacy support and advice and advocacy, mainly around benefits and immigration. The aim is to help people gain employment or to move on to further education, training or volunteering.

Training Link is a registered charity No 1051662 and a company limited by guarantee.  It is a well-established organisation, set up forty years ago and with a good local reputation. 

Our Team 

There is a staff team of six, mainly working part time for one or two days per week.  There are six regular volunteers and a further twelve or so volunteers providing ESOL (English as a second language) support.  Training Link is run by a Management Committee consisting of the Trustees, Director and three Management Committee members.

The role of a Trustee 

Training Link is governed by a Management Committee which currently consists of five Trustees and three others who support the Trustees. The management committee members make sure that the charity does what it was set up to do and that it is run effectively. The management committee meets approximately every two months.  In between meetings there are smaller sub-groups which meet to address specific tasks such as finance and fundraising.

 The trustees are legally responsible for overall management and decision-making and must act with integrity, openness and honesty.  They need to be willing to give their time to take an active part in running Training Link and they must be committed to Training Link’s diversity and inclusion policy and practice. All trustees are expected to attend at least 75% of Management Committee meetings per year.

Reimbursement of expenses

Trustees and Management Committee members can be reimbursed for expenses such as travel linked to Training Link activities but will not be paid simply for being a Trustee or for carrying out tasks for Training Link.

Becoming a Trustee

To apply, please e-mail us your CV and a short covering letter to Tanya Buynovskaya saying why you want to be a Training Link Trustee and what skills you can bring to our organisation.

The first step is an informal conversation with Training Link’s Director.  You will be given an overview of our current work and will be given further information about our governance, policies and financial situation.

The second step is a formal interview with trustees which will take place in September. If selected, you will be invited to join our Management Committee and will receive a proper induction from both the Director and the Chair of the Board.

You will also be required to give your permission for us to apply for a DBS check for you and you must let us know if you joining us would involve any conflict of interest.

Rewards of Trusteeship

While being a trustee does involve time and commitment, the satisfaction and sense of achievement that you gain from the role more than makes up for this.  We do make a real difference to people’s lives through improving their confidence and skills and providing the opportunity to get accredited qualifications.  And of course, being a charity trustee can open the door to other opportunities.

How to Apply

To apply, please e-mail us your CV and a short covering letter saying why you want to be a Training Link Trustee and what skills you can bring to our organisation. The deadline for applications is Monday 11th August 2025.

Job Purpose

One Place London is a community interest company located in West London engaged in Acting for Film and Music Recording workshops for young people aged 14-25, unemployed or at risk of getting involved in crime. The Social Media Executive will be instrumental in driving the digital presence of our client’s brand. Your primary focus will be on developing engaging content that effectively communicates the uniqueness of our projects, films and music and collaborating with influencers and brand ambassadors to enhance visibility and influence in the market. This Social Media Executive job is remote work where you will be collaborating with influencers/ambassadors creating content.

Main Duties & Responsibilities

- Strategize and execute innovative social media marketing campaigns

- Produce compelling content that showcases the innovative aspects of the products

- Partner with influencers and ambassadors to maximize reach and engagement

- Monitor and analyze performance metrics to refine strategies and boost interaction

Person Specification & Key Competencies

Qualifications and Experience:

•  Experience of working with external creative agencies. 
* Experience executing Facebook and Instagram lives. 
* Experience taking part in workshops with internal social media stakeholders. 
* Writing briefs and working with campaign case studies to develop content.
* Writing social media monthly reports for organic activity.
* Team player who can manage their own time and workload effectively. 
* Proactive self-starter. 

Personal Attributes

- Creative and strategic thinkers with excellent storytelling abilities

- Experienced professionals in social media management and content creation

- Individuals with a deep understanding of current social media trends and influencer collaboration

- Team players who thrive in a dynamic environment

Benefits

• Career progression opportunities

• Flexible/Agile Working, Hourly pay rate during the workshops on a Contract/ Self-Employed basis.

• Employee Assistance Programme to support employees.

A New Icon

We level the playing field for athletic sponsorships enabling more athletes to reach their full potential.

Large brands and agencies dominate the sports sponsorship marketplace. As a result, many athletes, including female, disabled, and LGBTQ+ athletes from various ethnicities or lower socioeconomic backgrounds, are often left without sponsors and access to what they need to reach their potential.

In addition, many sponsors need help finding and developing a genuine connection with an athlete, which leads to issues connecting with their audiences. There is no way to search for sponsors or athletes directly without involving costly agencies. Transparency and self-management are crucial in democratising the marketplace. The opportunity to make this sector more equitable is now.

We have built an innovative self-managed athlete-sponsorship platform focused on unique connections between sponsors and athletes. Sponsors, athletes, and fans can sign-up. Athletes create a public profile page with information and media about themselves. Sponsors create campaigns which athletes & teams search and apply for. In addition, all users can follow athletes who post on our social feed. Negotiation steps are in-built before the contract is confirmed; secure payment is taken for the sponsorship amount and held securely. As milestones are reached, an athlete's payment percentage is released, protecting both sides. our latest build has developed our campaign area, where marketing assets are now auto-generated in the brand and athlete voice through AI and ML implementation. Once a campaign has gone live, there is now a dashboard that shows its engagement success and delivers the data points you would expect to understand for each campaign alongside a social value calculation that maps to the SDGs and other CSR markers. 

Grant and Competition Writer

Volunteer Role Description (remote, unpaid)

We are looking for someone who loves to craft outstanding applications for grants and competitions. Strong writing and research skills are required to raise our profile and fundraising efforts over the next 6 months while we take our new platform to market and gain traction.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

3-5 months

Design Our Vision: Graphic Designer (Volunteer) for REMIX Charity

Are you a talented graphic designer with a keen eye for youth-friendly aesthetics and a passion for social good? Do you want to shape the visual identity of a brand-new charity that's transforming young lives across London?

REMIX is a dynamic new social mobility charity start-up on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We have our logo, but we need your creative expertise to bring our brand to life with an impactful, youth-friendly identity.

This is an incredible opportunity to apply your design skills to a meaningful social cause, helping us create a visual language that will attract young people to our programmes, inspire people to volunteer with us, and excite supporters to donate.

WHO WE'RE LOOKING FOR:

We need a creative, strategic, and detail-oriented designer who understands how to connect with a youth audience through visuals. You'll likely possess:

• Proven Graphic Design Experience: A strong portfolio showcasing your ability to create engaging, modern, and effective visual content across various platforms.

• Brand Identity Development: Experience in creating brand guidelines or style guides, defining visual elements like typography, colour palettes, imagery, and usage rules.

• Youth-Friendly Aesthetic: A natural understanding of what appeals to young people (aged 14-25) and how to create designs that feel authentic, vibrant, and approachable.

• Design Software Proficiency: Expertise in industry-standard tools (e.g., Adobe Creative Suite: Illustrator, Photoshop, InDesign).

• Versatility: Ability to design for different mediums, including social media, print (booklets, flyers), and digital presentations.

• Attention to Detail: Meticulous in ensuring brand consistency and high-quality output.

• Collaborative Spirit: Eagerness to work with our Trustees and the Brand, Marketing & Communications Manager to translate our mission and existing logo into a powerful visual story.

• Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people.

YOUR ROLE AS GRAPHIC DESIGNER:

In this vital set-up phase, you will be instrumental in:

• Developing a Brand Styling Guide: Collaborating with our team to build a comprehensive visual identity guide. This includes defining our brand colours, typography, imagery style (including photography and illustration direction), logo usage, and overall design principles to ensure a cohesive and impactful look.

• Designing Core Communication Materials: Creating templates and initial designs for:

  • Social media posts: Engaging graphics for platforms like X, Instagram, and LinkedIn.

  • Publicity materials: Youth-friendly flyers, posters, and simple brochures to reach young people and the wider community.

  • Information booklets: Designing layouts for programme information, volunteer guides, or impact reports.

  • Presentation templates: Creating professional and appealing templates for pitches to funders and partners.

• Ensuring Brand Consistency: Helping to apply the new brand identity across all our communications, ensuring everything we produce feels distinctly REMIX.

• Visual Storytelling: Translating REMIX's mission and impact into compelling visual narratives that resonate with our audiences.

WHAT WE OFFER:

• The unique chance to define the visual brand of a brand-new charity, directly shaping how we are perceived by thousands.

• An incredible opportunity to apply your design expertise to a profound social cause, seeing your work directly attract young people, inspire volunteers, and secure vital support.

• High levels of creative input and ownership in a dynamic start-up environment.

• Collaboration with a passionate and strategic Board of Trustees and the founding team.

• The deep satisfaction of knowing your designs will help "remix young lives" and build a brighter future for London.

This is a voluntary role, requiring an estimated commitment for a period of 3-5 months to help us establish our core brand identity and initial materials. We are flexible and can work around your availability, including the hours you can support us with. We're also ok if you're only able to support us with only one item.

READY TO DESIGN A BRIGHTER FUTURE WITH REMIX?

If you are a talented and passionate graphic designer eager to leave your creative mark on a transformative cause, we'd love to hear from you.

Help us design the visual identity that will inspire and empower us to "remix young lives" across London!

REMIX

EMPOWER. INSPIRE. TRANSFORM.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Say Aphasia is seeking an enthusiastic and skilled volunteer grant writer to join our small but dedicated team. As a proactive member of our charity, you will help secure funding to support people living with Aphasia—a communication disability that affects over 360,000 people across the UK.

Job description:

As our Grant Writer you will be responsible for identifying appropriate grant opportunities, and managing the grant development and proposal process from research to submitting grant applications with any supporting documents.

As our grant writer, you will:

• Identify appropriate sources of funding where we fit their criteria. 

• Write appropriately tailored grant/funding bids that meet funders’ interests and requirements and to write any additional documents in support of funding bids.

• Help develop a Trusts and Foundations strategy to help create and maintain strong and diverse income that meets Say Aphasia’s funding needs.

• Create a calendar of grant deadlines and track submitted funding proposals.

• Help us develop a case for support.

• The bid writer will receive a percentage from successful funding received from their submitted applications.

If you are an experienced grant writer or you just enjoy researching and persuasive writing then we would love to hear from you.

We are looking for a someone who has:

• Experience of being a grant writer, project proposal writer, marketing, or nonprofit development.

• Excellent writing, analytical, and research skills are essential.

• Creative and persuasive written and spoken communication skills. 

• Strong written and verbal communication skills; able to inspire and engage diverse audiences.

• Self-motivated and highly-organised.

• Ability to work remotely.

• Ability to search online databases and other sources to identify appropriate funds.

• An understanding of how grant funding works, and the variety of requirements from different Trusts and Foundations.

• Ability to organise your own work, track and report back regularly. 

• Ideally have a good network of people, organisations and charities which can help us to support our projects.

• Determination to get the job done.

You would be working closely with the charity’s Service Manager, with regular updates and remote meetings as needed. We have an induction process that will help successful applicants to understand how our charity operates. We would like to offer the volunteer a commission on successful grant applications. 

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats