Media officer jobs in Manchester, greater manchester
Want more results?
Add job titles:
How's your job search on our site?
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
-
Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
-
Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
-
Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
-
Support the development of benchmarking documents and trend analysis across accounts.
-
Prepare meeting notes and action logs following account meetings.
Moderator support
-
Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
-
Support the creation and maintenance of moderator handbooks and guidance documents.
-
Identify recurring learning themes and help coordinate quality assurance and development activity.
-
Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
-
Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
-
Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
-
Assist with meeting preparation, minute-taking and action tracking.
-
Ownership of rota administration and maintain awareness of moderator availability.
-
Coordinate internal documentation and process improvements.
Service development
-
Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
-
Support the creation of internal resources, templates and standard operating procedures.
-
Assist with projects aimed at enhancing moderator wellbeing, training, and development.
-
Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Social Media Officer at Freedom for Animals
Salary: £5,245.50 per annum
Contract: Part-time (7.5 hours per week), Temporary (12-month contract with the possibility of extension)
Location: Remote, with travel across the UK as required
Closing date: 31st July 2026 (We may appoint before the closing date, so early applications are encouraged)
Job Description
Freedom for Animals is one of the UK's longest-running animal rights organisations. Since 1957, we have been working to end the exploitation of animals through undercover investigations, research, campaigns, political lobbying, education and grassroots activism. Our vision is simple: Freedom for all animals.
We are now seeking an experienced Social Media Officer to help grow our online community, inspire action and strengthen Freedom for Animals' digital presence.
This is an exciting opportunity to play an important role in sharing powerful stories, promoting campaigns and engaging supporters across our social media channels. Working closely with our Co-Directors, Campaigns and Fundraising teams, and Graphic Designer, you will help communicate our work across our key campaign areas, including zoos, aquariums, mobile zoos, circuses, bird of prey centres and the exotic pet trade.
The successful candidate will join a small, dedicated and ambitious team where every member has the opportunity to make a real impact. You will plan and schedule engaging social media content, write compelling copy, help deliver coordinated campaign and fundraising activity, monitor performance and identify opportunities to increase engagement and reach.
We're looking for someone who understands how to use social media to inform, inspire and mobilise audiences. You'll be confident planning content, writing engaging copy, identifying trends and opportunities, and ensuring our social media channels reflect Freedom for Animals' voice, values and mission.
You will have experience managing social media accounts, excellent copywriting and communication skills, and the ability to work independently while collaborating effectively with colleagues. A strong understanding of social media platforms, analytics and audience engagement is essential, together with a genuine commitment to animal rights.
This is an excellent opportunity for an experienced social media professional looking to use their skills to create meaningful change for animals. Your work will help expose cruelty, inspire action, grow our movement and support campaigns that challenge the exploitation of animals across the UK.
To apply, please submit your CV together with a covering letter explaining how your skills, knowledge and experience meet the requirements of the role and person specification.
Freedom for Animals is committed to being an equal opportunities employer and to creating a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds and communities.
The successful candidate will be expected to share Freedom for Animals' vision, values and commitment to ending the exploitation of animals.
Registered Charity
1 - 5
Freedom for Animals is one of the UK's longest-running animal rights organisations, dedicated to ending the exploitation of animals for entertainment.
Thank you!
We are seeking an experienced Social Media & Public Sector Engagement Officer to lead our social media and digital communications activity.
This role is about more than managing social media channels. We are looking for someone who can help raise the profile of invest in play amongst local authority leaders, commissioners, government departments, charitable funders, service providers and organisations working with children and families.
The successful candidate will be confident creating content that engages both professional and public audiences while helping position invest in play as a trusted and influential voice within the children's and family support sectors.
English will be the primary language of communication, however our content is viewed globally. We are therefore looking for someone who can communicate effectively with international audiences and adapt messaging for different countries, cultures and service environments.
We are particularly interested in candidates with experience in charities, not-for-profit organisations, children's services, education, family support or related sectors.
Experience communicating with public sector decision-makers, commissioners, funders or senior stakeholders is highly desirable.
Shortlisted candidates will be invited to interview and asked to deliver a 10-minute presentation outlining how they would increase invest in play's visibility amongst local authority and government decision-makers, commissioners and organisations supporting children and families during their first six months in post.
