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149

Member and business support manager jobs in bloomsbury, greater london

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Top job
Animal Welfare Investigations Project, Remote
£11,885.71 pro-rata (£26,000 FTE)
Passionate About Animals? Join AWIP as Our Membership Services Officer
Posted 1 day ago Apply Now
Top job
Inspire, E15, London (Hybrid)
£16,586 per annum (£27,644 FTE per annum)
Excellent opportunity to join us in a role with responsibility for sourcing and securing work experience opportunities for young people
Posted 1 week ago Apply Now
Top job
Development Pathways Limited, Sidcup (Hybrid)
£28,000 - £32,000 per year
Here is an exciting opportunity to grow and develop while supporting projects that make a difference to the lives of others!
Posted 3 days ago Apply Now
Closing in 2 days
Sustrans, EC1M, London (Hybrid)
£28,831 per annum (pro rata for part time hours)
We have a new and exciting opportunity to work with us as an Evidence Officer, working as part of the Strategy, Impact and Evidence team.
Posted 1 week ago
Thrive at Five, Central London (On-site)
£80,000 - £90,000 per year
Posted 2 weeks ago Apply Now
NFP People, Remote
£24,500 - £27,000k pa depending on experience (plus London weighting if applicable)
Posted 4 days ago
Royal Commonwealth Society, London (On-site)
£42,000 per year
Posted 1 week ago
Education for Industry, London (Hybrid)
From £58,000 to £60,000 per annum, subject to qualifications and experience
Posted 3 days ago
Closing in 3 days
Barbican, London (Hybrid)
£36,900 to £40,850 including Inner London Weighting
Posted 3 weeks ago
Closing tomorrow
International Institute for Environment and Development (IIED), London (Hybrid)
£64,814 - 80,654 per year
Posted 4 weeks ago Apply Now
Page 7 of 10
Remote
£11,885.71 pro-rata (£26,000 FTE)
Part-time (Monday - Thursday, 10am - 2pm)
Temporary (12 months)
Job description

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm. 

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

  • Be the friendly first point of contact for members and prospective members via phone, email, and other channels.

  • Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.

  • Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.

  • Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.

  • Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

  • Compassionate and member-focused, with a genuine desire to make every interaction count.

  • Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.

  • Confident and professional on the phone and in written communication.

  • Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.

  • Able to work both independently and as part of a team.

  • Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).

  • Experienced in supporter care, customer service, or a similar role (desirable but not essential).

  • Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.

  • Able to maintain strict confidentiality at all times.

Key Details

  • Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM

  • Salary: £11,885.71 pro-rata (£26,000 FTE)

  • Contract: 12-month fixed-term contract, with potential for a permanent role

  • Location: Remote (must be based in the UK)

  • Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

  • The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.

  • A supportive, values-driven team environment.

  • Training and development opportunities.

  • Fully remote working environment.

Posted by
Animal Welfare Investigations Project View profile Organisation type Non Charity Employer Company size 1 - 5

The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.

Posted on: 22 August 2025
Closing date: 21 September 2025 at 08:57
Tags: Fundraising, Customer Service

The client requests no contact from agencies or media sales.