Member and business support manager jobs

The Social and Digital Marketing Manager works closely with the Head of Marketing & Communications, Income Generation and Engagement directorate and the Children’s Services directorate to develop and deliver digital campaigns across the charity to increase reach and brand awareness, deepen engagement, and encourage support from our warm and cold target audiences.

As a proactive member of a small and ambitious Marketing and Communications team, you will contribute to both generating content for ongoing communications and upcoming exciting campaigns, in particular planning, creating and publishing content for some key projects - our attendance at and partnership with Carfest, our September appeal and Play in Healthcare Week 2026 (13 to 17 October). You will also be the go to digital expert supporting and advising colleagues, so they are able to ideate and generate content independently where necessary.

Are you a dedicated professional experienced in income generation and fundraising, seeking a rewarding opportunity to make a difference to the local community and beyond? This exciting new role as a Fundraising and Development Manager with Sharewear Clothing Scheme will put you at the forefront of our fundraising ambitions, as you lead, develop and deliver the charity’s income generation strategy across all income streams to ensure long-term financial sustainability, enabling the organisation to deliver its mission and impact. Reporting to the Operations Manager, you will work alongside our passionate, hardworking employed team and work closely with the Board of Trustees to align income generation strategies with organisational priorities.

About us!

At Sharewear Clothing Scheme, our mission is to provide free clothing and bedding to people in need. As a registered charity, Sharewear Clothing Scheme has been working to alleviate clothing poverty by providing emergency clothing and bedding to those that need it across the East Midlands, South Yorkshire and surrounding areas since we opened our doors in March 2014. In that time, we have reached well over 20,000 people in need of our support. We operate in two ways, both on a referral basis, and an outreach basis. As a result of this model, we believe at Sharewear that we are the space where clothing poverty meets clothing waste. Our ultimate goal is to roll out our tried-and-tested model on a national scale and alleviate clothing poverty across the UK.

About the Role

Position: Fundraising & Development Manager

Location: Hybrid working between remote and from our base in Edwalton, Nottingham. This role may require some require flexible working, such as attending events that may be in evenings or weekends.

Hours: 25 hours per week (part-time), across Monday to Thursday

Salary: £32,000 pro rata per annum 

Key Responsibilities (see Job Description for full Role profile)

Strategic Income Generation: 

• Liaise with the Board to develop a multi-year income generation strategy aligned to Sharewear’s goals, ensuring a sustainable income from individual, corporate, legacy and trust donations, and  development of new income streams to enable growth.

Fundraising: 

• Oversee and deliver fundraising activities across individual giving, trusts and foundations, corporate partnerships, major donors, events and community fundraising.

• Write compelling and creative funding applications and partnership proposals to secure financial support. Work closely with the operations team in supporting funding applications and pitches where appropriate to bring funders closer to our work. 

• To inspire a culture of fundraising across the charity. Support staff and volunteers in promoting digital and social media engagement of fundraising. 

Develop Sustainable Relationships: 

• Represent the charity externally with stakeholders, networks, and partners, ensuring impactful storytelling and donor engagement, including in-person meetings, providing representation at events and in the media.

Business Development:

• Identify new income opportunities

• Confidence using social media to promote the organisation and it’s fundraising events, look for new opportunities and identify, research and contact potential supporters. 

• To undertake other duties as required commensurate with this post, such as travel as necessary for events and fundraising activities.

Essential Skills and Experience

• An experienced corporate or trust fundraiser, with a strong track record of securing funding, particularly from trusts and grants.

• Outstanding interpersonal and relationship-building skills with experience of relationship management within philanthropy, or a business development or client account management role. 

• Ability to think commercially - identifies and progresses opportunities for funding / organisational growth, innovation and collaborative working. 

• Experience in using social media and website platforms to promote fundraising activities.

• Willingness to get involved and go the extra mile.

• Results driven, with a proactive and autonomous approach to achieving targets and goals. 

• Collaborative and a team player.

Desirable Skills and Experience

• Experience in a small to mid-sized charity.

• Experience working closely with trustees and board reporting.

To Apply for this Role: Click the CharityJob Apply button below. You’ll be asked to submit a CV and a covering letter outlining your motivation and suitability for the role.

Are you a visionary leader, with a heart for social justice and passionate about transforming society?

Join us in building a transformative space for young people to get them work ready and equip them with the skills and mindsets they need to succeed in employment, no matter the barriers they face.

As our next Centre Manager, you will lead, inspire and envision a team of three, delivering employment support in Kennington. You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme.  We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Kennington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,900

Closing date: Monday 28th July, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and overcome significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

This is a key role driving the delivery of the Education Programme of a leading mental health charity focused on supporting the systems around children and young people. We are looking for a compassionate, flexible and focused professional with excellent interpersonal skills and experience of managing a complex and substantial portfolio of work, who is eager to work with the CWT team to achieve meaningfully.

The Education Programme Manager’s workload includes supporting a small Education team to deliver specific projects; delivering key organisational projects directly; managing programme level work; liaising with the Education trainers; and supporting Education-related work across the Trust – from fundraising to reporting. We anticipate this role will provide the opportunity for the successful candidate to grow into the staff team's ‘education specialist’, by keeping abreast of key sector developments, while retaining a keen understanding of when further specialist input would be helpful.

The role would suit someone with a driven interest in ensuring our work is as impactful as possible, someone who is a ‘doer’ and a broker of relationships, with strong interpersonal skills to work effectively with a wide range of people including clinicians and those with lived experience.

Key responsibilities and duties 

• Work with the Head of Programmes and a wide range of stakeholders, including trainers and clinicians, to lead and support on the planning and delivery of a range of projects, from initiation to close, including establishing and managing risk, quality assurance and monitoring and evaluation measures. 

• Prepare reports on Education programme’s progress for a variety of stakeholders including the Board of Trustees, the CEO and senior managers, the staff team, funders and other stakeholders. 

• Work in collaboration with colleagues with lived experience of mental health difficulties, ensuring their voice is central to our work. 

• Ensure that considerations of equity, diversity, inclusion, and accessibility are incorporated meaningfully across the Education programme delivery.

• Support and retain oversight of the Clinical Lead’s quality assurance of the Education trainers on an annual basis, or other frequency as agreed. 

• Support CWT’s Fundraising team to identify potential funding opportunities within the Education programme, and at times support bid development by developing viable project proposals swiftly.

• Develop and maintain a strategic overview of ‘the Education landscape’ so as to:

• advise the CEO and Head of Programmes of key developments that will help shape the Education programme’s future direction (alongside freelance experts who are further embedded into specific areas within education), and

• to represent the Trust externally and developing our reach, impact and credibility in new areas, so as to help CWT achieve the growth strategy laid out in our Strategic Business Plan (currently 2025-27).

• Work with other teams within the Trust to identify opportunities for cross programme working to develop engagement with our information, training and services. 

• Manage a small Education team to deliver effectively and efficiently; while supporting their development, embodying a collaborative and supportive leadership culture in line with the Trust’s values. 

• Approve Education programme expenditure as per a delegated budget, including querying unexpected expenditure and highlighting anomalies to the Finance team; and supporting budget development and reforecasting processes by offering a key ‘front line’ perspective on priorities and costs. 

• Always ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures. 

To apply 

If you would like an informal discussion with the line manager of this role, Emily Kippax (our Head of Programmes), this can be arranged via our recruitment team at recruitment(at)charliewaller(dot)org.  

The deadline for applications is 8.30am, Monday 28th July.  

Please submit via your chosen job website or send your CV and a supporting statement to the recruitment email above. We ask that you structure your supporting statement, by providing relevant information under the person specification bullet points (combining these if multiple points are effectively responded to by one experience). This can be in bullet point form. Please try to keep your supporting statement to a maximum of 800 words, excluding headers. We will also consider recorded supporting statements in a similar structure to the above. Applications will not be considered without a supporting statement. 

Should you be shortlisted in the first instance, you will hear back from us by 30th July, if not before. Interviews are currently scheduled to take place on Tuesday 5th August and will involve a competency interview along with a short task relevant to the role. Please indicate if you are not available on this date in your supporting statement: we cannot commit to interviewing on another day but would do our best to accommodate.

We will provide details about the recruitment task three days in advance to allow candidates time to prepare. We will also provide at least 50% of the interview questions three days in advance so that all candidates can perform at their best. 

One of the UK’s most inspiring and best-known faith-based organisations, is looking for an enthusiastic and dedicated Assistant Manager to be part of the team at Hadleigh Training Centre Essex.

Hadleigh Training Centre has been providing training opportunities since 1990 for adults with additional support needs. There are currently approximately 160 trainees who attend the training centre, following personalised pathways to meet a range of outcomes. All training is designed to maximise progression opportunities, whether this be in particular vocational skills, or transferable life skills such as motivation, self-esteem and confidence.

Key Responsibilities:

The Training Centre Assistant Manager will be responsible for understanding and actively monitoring all contractual and other relevant compliance requirements of all trainee funded placements.  You will also be required to act as lead on the development and implementation of systems and processes to ensure these contractual requirements are met and recorded. This will include developing guidance materials and delivering training as required in order to support the HTC team. You will oversee operational monitoring of expenditure and income against the agreed set HTC budget and provide regular reporting on financial performance.
 

The successful candidate(s) will be able to demonstrate:

• A passion for developing and delivering transformative training programmes, with strong previous experience of having worked successfully in a similar role supporting the learning of adults with additional support needs.
• Strong previous experience of successfully delivering training programmes ensuring all contractual requirements are fully met.
• A strong understanding of adult social care funding streams, with demonstrable strong ability to monitor expenditure against budgets, and deliver accurate and timely financial reporting as required.
• Demonstrable strong experience of successfully leading and managing staff, including recruitment, development and performance management

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum 35 hours per week, working 08:30 - 17:00 Monday to Friday

Closing date: 23 July 2025

Please note, this advert may close early as interviews will be conducted on a rolling basis

Interview Date: 23rd July 2025

Join Our Team!

Crohn’s and Colitis UK are on the look out for a new HR Operations Manager!

Reporting to the Head of People, you will be responsible for the day to day running of a proactive and supportive HR service, with an integral role in shaping and implementing improvements in line with the service goals, ensuring the smooth running of our HR processes, policies and procedures.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

About You

We are looking for someone who is proactive and highly organised, with great communication skills that can build relationships with all key stakeholders, both internal and external. Ensuring that all staff are trained, supported and motivated to deliver a consistent, effective and high quality service to the organisation. 

This role is suited to an experienced HR Manager who: 

• Has strong knowledge of HR processes, policies and procedures as well as employment laws, regulations & best practices. 

• Can create fair and consistent HR Policies and procedures, regularly conduct audits to identify areas of non-compliance and ensure accurate records are maintained. 

• Can lead operational planning and budgeting. 

• Has a forward thinking and inspirational vision for the role of HR in a charitable organisation. 

• Has a vision for how working practices and culture can develop for the better.

• Has a proven commitment to the principles and practices of access in the workplace and have excellent knowledge of current issues in of EDI and can implement EDI principles and policies. 

• Is able to successfully balance the needs of the individual (compassion) with the operational and ambitious needs of the organisation. 

• Has experience of supporting and developing managers through change. 

• Is CIPD qualified. 

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, you will be required to attend the Hatfield office once a week and monthly directorate meetings. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Do you have skills in managing databases? Do you have a passion for developing others and supporting our colleagues who use our CRM system?

• Part-time, 21 hours per week (three days per week)

• Based at CMS House, Oxford, with hybrid working available.  

• Starting salary £20,928 (£34,880 FTE) with further salary advancement opportunity, with a generous pension contribution: up to 10 per cent employer contribution on annual salary.

• 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• Generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o wellbeing coffee mornings

o menopause support

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as laid down in the job description and person specification.

 Talk to us first?

If you would welcome an informal discussion (between Monday and Friday) about the role before applying, please contact us via email.

Your role

We are looking for an ICT professional who can provide training and support for all staff who are using the Access Charity CRM product to interact with our supporters and students. You will be involved in developing the processes to deliver insight driven selections, segmentation, analysis and other user needs and will also get involved in some day-to-day activities like extracting data sets and running audits.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

You will have proven experience in managing databases, with the ability to train and support our staff. You will have the patience to explain technical things in non-technical language. It is also a requirement for this post holder to be committed to the aims and values of CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 3 August 2025.

Interviews are planned to be held on Wednesday 20 August 2025 at CMS House, Oxford.

To apply

Please send your application form and CV on website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any SEAH (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people? 

We’re growing our passionate and ambitious Fundraising team and looking for two Corporate Partnership Managers to help us make a difference to even more families who need our support. 

These are exciting roles at the heart of our growth strategy and designed to build and deliver a powerful corporate partnerships programme that will generate vital income and create meaningful, lasting relationships with businesses across the UK who align with our values. 

The role

As a Corporate Partnerships Manager, you’ll proactively lead the way in securing high-value corporate support. You’ll identify and engage prospective corporate partners, create compelling proposals, deliver inspiring pitches and then manage long-term partnerships that deliver both income and impact. 

This is a great opportunity for someone who thrives in new business development and who can spot the potential for partnership across all sectors from sponsorships and strategic giving to employee fundraising and volunteering. 

You’ll be a key player in shaping our corporate fundraising approach, working closely with colleagues across Fundraising, Programmes, and Communications to create partnerships that are exciting, innovative, and mission aligned. 

About you  

We’re looking for someone with: 

• Proven experience in corporate fundraising, sales, or business development, particularly in securing five- to six-figure multiyear partnerships. 

• Excellent communication skills and confident in creating high-quality proposals and delivering persuasive pitches to senior stakeholders. 

• A natural relationship-builder, with a track record of opening doors and maintaining strong, productive partnerships. 

• A creative and strategic thinker who can identify new opportunities, meet ambitious targets, and bring fresh ideas to the table. 

A genuine passion for our mission and the drive to grow support for families raising disabled or seriously ill children. 

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Closing date: 1 August 2025
Interview dates: 20 August 2025

Two Rhythms is seeking a dynamic Business Manager to spearhead their operational and financial success, ensuring the charity's sustainability and growth. This pivotal role involves driving earned income, managing financial health, and expanding the reach of their therapeutic arts programs across South Wales and the UK.

The Business Manager will oversee the operational and financial management of the charity, ensuring the organisation is efficient, sustainable, and aligned with its mission. They will focus on earned income generation and working to increase it in line with the business plan. They will be outward-facing, generating new business with local authorities, care providers, schools, hospitals and hospices. They will work closely with the CEO, and Head of Programme to introduce the 2R programme to new guests across South Wales, and with the Membership Officer to extend our membership programme across the UK.

The Business Manager will play a crucial role in managing the charity's financial health, ensuring resources are effectively utilised to support its mission and goals. This hands-on role involves overseeing financial planning, budgeting, reporting, and compliance while supporting their leadership team colleagues with financial insights and strategies.

They will prepare reports for the management team, CEO and Trustees as required and they will liaise with our external accountants, helping to prepare annual accounts and other statutory documents.

DUTIES AND RESPONSIBILITIES

OPERATIONAL

1. Business and Operational Management:

• Oversee daily operations, ensuring efficiency and effectiveness across departments.
•  Design and implement new processes to monitor trading performance.
• To act a responsible point of contact for managing day-to-day facilities and building issues.
• Management of external contracts relating to facilities and running of the organisation. 
• Review environmental considerations of the organisation in-line with the requirements and policies of our funders, landlords and partner organisations.
• Support the administration of session bookings, liaising with finance and management colleagues.

2. Compliance and Governance:

• Working as part of the charity’s Safeguarding team helping to ensure best practice across the charity’s activities and operations. (Appropriate training will be provided)
• Ensure the charity complies with relevant financial regulations and reporting requirements.
• Manage risk and protect the charity’s financial reputation and assets.
• Maintain accurate records and policies, working closely with trustees or board members.

FINANCE

3. Financial Management and Planning:

• Prepare and manage budgets in collaboration with the leadership team.
• Monitor and control income and expenditure to ensure financial sustainability.
• Develop financial forecasts and plans to support strategic decision-making.
• Manage invoicing, liaising with external clients and contractors with respect to debt management, reviewing and improving booking processes where necessary. 

4. Accounting and Reporting:

• Maintain accurate financial records and oversee day-to-day bookkeeping.
• Prepare monthly management accounts, including variance analysis.
• Produce annual financial statements and manage the year-end accounting process.

5. Donor and Grant Management:

• Track restricted and unrestricted funding, ensuring proper allocation and reporting.
• Provide financial reports and updates for donors and grant applications.

PEOPLE

6. Supporting Stakeholders:

• Work closely with trustees and the senior leadership team, providing clear insights.
• Contribute to the charity's overall strategic planning and growth.
• Attend board meetings, ensuring accurate minutes and record keeping.

7. Leadership and Team Support:

• Work closely with Senior Management colleagues to provide strategic advice and insights.
• Manage and support staff, fostering a positive and productive work environment.
• Lead by example, promoting the charity’s values and mission in all actions.

COMMERCIAL ACTIVITY

• Work with the team to drive sales, pursue new clients and increase the charity’s earned income, collaborating with Programme, Membership and Marketing colleagues and the CEO to further the charity’s work.
• Lead on our engagement with the health and social care sector, including private and public organisations.
• Assist the CEO in submitting reports to funders, regulatory bodies, and trustees.
• Support the development of funding proposals with accurate financial input.
• Assist the CEO in building relationships with external partners and stakeholders, including corporate and commercial clients.

We’re seeking an experienced Engagement Manager to support a global network of 34 Chapters committed to mobilising board directors to take action on climate change. As part of the Engagement team, you’ll work closely with Chapter leaders across the globe to build strong relationships and facilitate knowledge sharing. You’ll also play a key role in supporting events, strengthening peer learning across the network, and contributing to the long-term success of our 2025–2030 strategy. 

Please see Job Description attached. 

“Without [Tramshed] youth theatre, I would never have won the Booker prize.” – Alumni and Ambassador Bernardine Evaristo

Tramshed Arts Ltd is a community arts charity in Southeast London. As Woolwich’s home of participation, we change perspectives and increase social cohesion, through offering creative spaces across generations of the local community. 

Job Purpose:

The Business Development Manager will play an integral role in growing our organisation and securing its future. You will develop authentic important relationships and partnerships to:

· Increase and diversify sustainable income streams, making the best use of our creative community space and talent.

· Foster connections with local businesses to attract corporate sponsorship and payroll giving.

· Research new opportunities for raising income such as events and training programmes.

You will be inspiring, ambitious, and unafraid to do things differently whilst embracing our core value of being a truly inclusive community space.

Benefits include  some hybrid working, friendly team, accessible working space, 6 complimentary tickets per season for you or your friends and family, Continued Professional Development plan.

For the full role specification please refer to the attached JD. 

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

We are seeking a forward-thinking Business Communications & Marketing Manager to lead our strategic business communications and marketing initiatives with a clear focus on emerging technologies and AI. Working within a small, dynamic team, the Business Services Communications and Marketing Manager will play a pivotal role in creating and managing engaging, compelling, high impact communications across digital and print platforms to support critical growth. The postholder will need to remain adaptive to fast-paced tech advancements, whilst aligning tightly with the charity’s innovation-driven mission. 

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on 20 July 2025.

Interviews will likely be held during the weeks of 4 and 11 August 2025.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org. 

Job title: Fundraising Manager

 Hours of work: 15 hours per week

Salary: £30,226.00 per annum pro rata FTE

Annual leave: 25 days plus bank holidays and birthday leave pro rata

Benefits: Company pension following 3-month probationary period

Contract: Permanent

Location: Hexham

Reporting to: CEO

Northumberland Domestic Abuse Service

NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional. 

NDAS empowers victims to make decisions, increase their options, their confidence and safety.  Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.

Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland.  We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.

 OUR VALUES

Welcoming: We welcome you, whoever you are

Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate

Understanding: We understand what you are experiencing. Our staff are here to listen

Protecting: We make sure you stay safe and will help you to make plans to ensure your safety

Empowering: We help you to find your voice and gain confidence and independence

United: Working with you, and with other local partner organisations, to find the right support

Purpose of the job

 You will be an important member of the Senior Management Team, supporting the CEO to drive income growth. To be successful in this role you will be a strategic thinker who is highly organised, adaptable and flexible, able to inspire campaigns, appeals and experiences to drive income growth across a range of platforms and linking in potential support to the work of NDAS. 

You will form strong working relationships with stakeholders and funders.  You will have strong experience of working with partner agencies, negotiating costs, managing contracts and driving performance to achieve targets.

As Fundraising Manager, you will work closely with the CEO and SMT.  Also attending the Finance Sub-Group meetings that report into the Board.

 Key Accountabilities

1. You will work with the CEO to maintain and implement the Fundraising Strategy.

2. You will develop strategic relationships with funders and stakeholders.

3. You are accountable for the management, performance and reporting on all income strands.

4. You will work with the CEO to produce a bi-monthly Funding Overview report and projected Income Generation Plans for consideration by the Finance Sub-Group and to be reported to the Board

Responsibilities:

 1. Planning, implementing and driving forwards the Fundraising Strategy with a focus on expanding the range and size of income sources.

2. Identify new funding streams from Trusts, Statutory agencies and corporates, and submit funding bids.

3. Manage Individual Giving and Legacies

4. With the CEO produce and maintain an Income Generation Plan with a timeline setting deadlines for the submission of funding applications

5. Work with the CEO and Finance Manager to manage the allocation of costs across the budget and to ensure delivery in line with funding requirements.

6. Work with the SMT to manage and monitor all outcomes associated with each funding stream.

7. Produce funding applications with informative narrative content and robust data

8.   Maintain a monitoring schedule and produce reports in line with funder/stakeholder requirements also with informative narrative content and robust data

9.   Maintain regular communication with funders and potential funders to build strong working relationships and increase funding opportunities

10. Support the CEO in developing strategic and operational plans for the organisation

11. Monitor and collate other outcomes and achievements of the organisation.

12. Attend the SMT and Team Meetings (as needed).

 Other

• Upholding confidentiality at all times with regard to the organisation and its members
• Supporting the evaluation, review and implementation of Northumberland Domestic Abuse Service’s policies and procedures
• Develop productive working relationships with colleagues and stakeholders
• Develop a culture and systems that promote equality and value diversity
• Promote a health and safety culture within the workplace
• Manage personal resources and own professional development
• All information must be maintained in accordance with the Data Protection Act

Undertaking any other duties, the CEO feels appropriate.