Member Records Manager Jobs

The Project Co-ordinator will be responsible for the day-to-day management, provide leadership, and caseload co-ordination to the Swansea hub team. This project will provide support to Western Bay’s Substance Use systems to work collaboratively and, in a trauma-informed way.

The Project Co-ordinator will also play a key role in maintaining a positive and highly motivated team, sustaining excellent performance and delivery as the project develops. The role requires regular liaison with key statutory and other third sector agencies as well as proactive engagement with other leaders and organisational change processes within Platfform. This work will inform the development of our systems change practice. The Swansea Hub team is made up of a coordinator, 1 Practitioner Psychologist, 1 assistant psychologist, 1 counsellor, 1 EMDR Therapist, and 1 service administrator.

It matters to us that our workforce represents as many identities and backgrounds as possible and we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We particularly welcome applicants from black and minority ethnic backgrounds.

We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year.

We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people’s strengths and focussing on healing. We know we can’t ‘fix’ people, but we can walk alongside people and help where we can on their journey.

We try hard to make Platfform a great place to work, we live our values and mission in everything that we do.

Trusts and Foundations Manager

This is a new role at the DEC and developed as a key part of the DEC’s 2024-2029 strategy. The DEC has a wide range of established relationships with trusts and foundations, many of which give 6- and 7-figure sums to DEC appeals. The Trusts & Foundations Manager will be responsible for providing excellent stewardship to our portfolio of trusts and foundations.

In addition, the role will also be responsible for cultivating new relationships for the DEC through thorough research, and through the prospect development cycle, to raise money for DEC appeals. In addition to appeal fundraising, the Trusts & Foundations Manager will be responsible for delivering on a new core cost fundraising strategy, in close partnership with the Head of Philanthropy & Partnerships.

Demonstrable, transferable trusts and foundations experience and knowledge, (preferably within the humanitarian & charity sector), will hold you in good stead for this exciting new role. 

Key responsibilities include:

Strategic Development: Develop and manage the trusts and foundations portfolio and create compelling proposals for future appeals and core costs income. Showcase new ideas and innovative approaches for growing and developing a pipeline of new prospects. Develop engaging stewardship plans.  

Administrative Compliance: Lead and manage, robust and professional grant management, ensuring systems and processes are fit for purpose, streamlined and accessible. Remain compliant with grant terms and conditions, ensuring you are clearly communicating the unique contours of the DEC model whilst providing comprehensive and inspiring impact reporting.

Relationship Management: Maintain regular contact and collaboration with internal teams to collate a high-quality suite of communication materials and stewardship plans specific to a trust and foundation audience. Proactively reach out and build long-lasting relationships with funders to reach ambitious fundraising targets.

Monitoring and Evaluation: Monitor, measure and evaluate progress against the DEC’s strategic goals and funds raised from trusts and foundations. Prepare regular reports for senior management and trustees on the development, progress and future strategic actions for trusts and foundations at the DEC.

Essential qualities, experience, knowledge, skills, include:

• A track record of securing five- and six-figure donations from trusts and foundations.
• Experience of successfully executing cultivation plans and retaining positive, key relationships with trusts and foundations on behalf of a charity.
• Experience of producing professional and compelling funding propositions for a trust and foundation audience.
• Experience of delivering highly engaging and personalised stewardship journeys and meeting the reporting requirements of charitable trusts and foundations
• High level of technical ability with appropriate computer software packages and data analysis and visualisation software [i.e., Microsoft Office, Adobe, Box].
• Proven financial acumen to comfortably evaluate financial information and manage budgets.
• High attention to detail and numerate accuracy in analysing and using data and financial information, to write coherent reports.
• Clear and confident communicator both orally and in writing [in English].
• Able to present persuasively and influence decision making.
• Able to use initiative and judgement to proactively identify and resolve problems.

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your CV & cover letter.

By applying, for this role, you confirm your understanding of, and consent, to DEC's recruitment procedures, as noted below.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

Digital Communications Manager 

Job Location: Hybrid, with two days a month working from our London (Victoria) offices and/or at our members’ events in line with the role. After passing probation, up to six weeks ‘super remote’ working per year, where you can work anywhere in the world.  

Holiday: 27 days per year, plus 3-day winter shut down, plus eight flexible bank holidays (annual leave is pro-rated to 0.6 FTE) 

Hours: 22.5 hours per week (0.6 FTE)  

About the Fair Education Alliance 

The Fair Education Alliance (FEA) unites nearly 300 member organisations under a shared vision that no child’s educational success is limited by their socio-economic background. Our members (charities and social enterprises, think tanks, businesses and foundations, youth organisations, unions, universities and schools) are working collectively to create an inclusive system.

Why we need you 

In 2024 we are redefining our Communications Strategy, and you’ll be at the heart of this change. Working with our Head of Communications and work area leads, you will manage and develop our digital channels to reach key audiences, drive engagement with our member organisations, and increase public awareness of educational inequality. You will have a creative and engaging approach to content creation, working closely with the Secretariat and Alliance Members. 

 In a typical day you could be speaking to our Youth Steering Group, creating content to support the launch of our latest report, building our email newsletter, or developing social media strategy to engage key influencers.   

You will be equally at home managing day-to-day tasks and shaping strategy, and you will be able to balance a data-informed approach with an instinct for good content.  

What we’re asking of you 

Leading the delivery of our brand and communications across all digital channels 

• Create and deliver content across our social media channels that engages our audiences so we can achieve our objectives. 
• Champion our members and their activities, involving members in content creation and digital campaigns. 
• Work with area leads to develop and deliver organic and paid digital marketing campaigns and activities. 
• Ensure our website is regularly updated with relevant and timely content. 
• Manage our regular email newsletters, including our weekly Member Bulletin. Compile content, schedule contributors and build email campaigns.

Supporting development and delivery of communications strategy 

• Support the Head of Communications and Senior Leadership Team to develop a sustainable, effective communications strategy. 
• Develop channel strategies to grow audiences and increase engagement.
• Ensure digital communications activity is well planned, with clear objectives and metrics, in line with our communications strategy.
• Establish clear ways of working and guidelines, where appropriate, and ensure best practice is followed by staff and contributors. 

Managing and monitoring our digital channels 

• Monitor our social media channels, identifying opportunities and risks. Where appropriate, escalate risks to Head of Communications and agree mitigation. 
• Regularly respond to comments and posts on our social media channels 
• Ensure channel analytics are recorded and analysed, and learnings applied. Provide data and analysis for quarterly board reports, as well as monthly communications briefings.
• Monitor search engine performance and look for opportunities to create SEO-friendly content. 

See attached Job Description for all essential and desirable skills and how to apply. 

We are seeking an experienced and dynamic Business Manager to oversee the day-to-day operations of the CIC delivering the business support services which underpin the strategic growth of our organisation.

The Business Manager will be responsible for financial management, operational efficiency, HR, and ensuring compliance with relevant regulations. This role requires a proactive individual with excellent leadership, communication, and organisational skills.

Key Responsibilities:

Operational Management:

• Oversee daily operations, ensuring services are delivered efficiently and effectively

• Develop and implement operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and  all relevant regulations and legal requirements.

• Oversee programme administration processes to ensure the efficient management of these areas

• Monitor and evaluate the performance of services and programmes with the Management Team. Coordinate the delivery of effective Management Information and analysis of Appeer operations for regular review by the CEO and Board

• Ensure all necessary IT software, hardware and resources across the organisation are implemented and managed well, securely and up-to-date.

Financial and Funding Management:

• Oversee financial reporting, including monthly management accounts, and ensure compliance with financial regulations with Financial Manager

• Support the Board of Directors and Finance Committee with financial reporting, analysis and financial and sustainability strategy development for the organisation with Financial Manager

• Identify and pursue funding opportunities, including grants, donations, and partnerships; manage funding relationships and grant monitoring and reporting with CEO and internal staff

• Manage external supplier contracts and relationships: ensuring contracts, insurances, subscriptions and rentals/hires are maintained to ensure continuity of cover/use and offer best value for the organisation

HR Management:

• Oversee the management of HR across the organisation, advising on the strategic recruitment, management and development of staff and volunteers

• Responsible for the coordination of recruitment, induction and training of new recruits

• Provide ‘business partner’ HR support to Line Managers

• Coordinate Appeer’s process of regular performance and reward reviews and coordinate a programme of ongoing training and development opportunities

• Ensure compliance with HR policies and employment legislation and that employment contracts and the Employee Handbook are kept under ongoing review

• Ensure best practice delivery of  employment practices in line with Appeer’s values

• Line manage the Admin Officer, Finance Manager and Designated Safeguarding Lead

Strategic Planning:

• Work with the CEO to develop and implement the Appeer CIC’s strategic plan

• As a member of the senior leadership team, support the CEO and board in organisational strategy development

• Identify opportunities for growth and development of services

• Foster relationships with key stakeholders, including clients, funders, community partners

Compliance and Risk Management:

• Ensure Appeer complies with all relevant regulations and legal requirements.  Manage risk, including health and safety, data protection, complaints and safeguarding. Communicate relevant policies and procedures to staff, families and service users (as appropriate)

• Work with the CEO/Engagement Manager to ensure that Appeer CIC fulfils its duties and responsibilities associated with internal and external contracts and agreements

• Act as Appeer’s Data Controller for GDPR purposes

• Maintain the organisation’s Risk Register and coordinate a formal quarterly review  and report to the CEO

• Maintain accurate records and ensure robust reporting mechanisms are in place

• Act as the channel of communication with Appeer’s insurers and, legal advisers when issues arise, keeping the CEO and Board informed as necessary

About APPEER

Appeer is a Community Interest Company (CIC) set up to deliver services that support autistic girls and women (and those assigned female at birth) to connect with peers, to develop their life/work skills and to support their wellbeing.   Over the past 5 years our founder and current CEO has taken the vision of creating a community where autistic girls and women can connect from a small, passionate team into a robust and impactful organisation.

We provide  In Person and Online Activity groups and programmes, Alternative Provision, events and resources for those in the community that we serve, their parents/carers and other professionals. We are not a therapeutic setting and as such do not offer clinical support or 1:1 supervision.

We were established in 2019 and have since grown rapidly from a small startup to a robust small-medium  enterprise with a turnover of £250k and serving over 400 beneficiaries a year. 

Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability and vision for the role
 by 5pm on 12th August 2024.  Interested candidates are encouraged to submit early applications as the application window may close sooner than 12th August 2024 if a suitable candidate is found.

Appeer is an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment process for all vacancies.

Please let us know if you require any reasonable accommodations in order to effectively access the recruitment process. If you would like any further information about the role or application process, please contact Claire Livingston who may arrange a conversation with the CEO or a director with you.

Doncaster Foodbank (Trussell Trust) Ltd is offering an exciting and challenging job opportunity to manage and lead a committed team of 3 employees and over 50 volunteers as we seek to alleviate hunger, restore dignity and offer hope to people in crisis in Doncaster.

Are you able to work with Corporates, High Net Worth Individuals, grow our supporter base and are an accomplished Fundraiser. We are seeking a dynamic person with a strong fundraising background to broaden our income streams and help us widen support from the local community. You will build on a track record of working with the local community to tell our story, impress upon the need for our services and and obtain support for our work to end homelessness. Barons Court Project is the only Day Centre in Hammersmith and Fulham and plays a critical role in the borough to serve the most vulnerable. You will be passionate about makeing a diffrernce for our guests by bringing in the funds we need, securing our future and helping us expand our offer. A natural communicator you will have the ability to engage with people from a wide variety of backgrounds in this new fundraising role for Barons Court Project.    

Adult Services Manager (Maternity Cover)

21 hours per week

Teddington

Make your mark as a key leader in this growing charity

This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth. You will be providing leadership and direction to 5 team leads/managers as well as leading and directing development to increase the scope and depth of the services we offer. We are looking for innovation as well as sound leadership skills and professional knowledge of employment law is a given. This role is to cover the Maternity Leave of the current Manager and will be up to 12 months.

Ruils is a charity that supports disabled children and adults, to live independently, be part of their community and to live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families. We enable individuals to have choice and control over the way in which they get their support.

The Adult Services Team Manager is one of 3 team managers reporting to our Chief Executive Officer. The services managed include Direct Payment Support across Richmond and Wandsworth, Befriending and Community Activities, our Benefits and Housing Advice and Information service and our Counselling service.

We constantly research and develop services to meet the identified needs of the community and this role would suit someone who wants a good level of autonomy to develop new ideas.

The Adults Services Manager works alongside our Children’s Team Manager and our Social Prescribing and Community Development Manager, supported by Finance, Fundraising and Campaigns and Communications Managers.

Purpose of Post

• To be responsible for the management of the Support Services to Direct Payment clients in Richmond and Wandsworth.
• To be responsible for the research and development of adult services in Richmond and Wandsworth.
• To oversee promotion, monitoring and delivery of the CILS, Pathways and Counselling services.
• To provide leadership and supervision, performance evaluation and general support for all of the adult services team managers and leads.
• To be responsible for adult safeguarding and health and safety across the organisation.

What you might be doing now:

• You might be working for or volunteering in a similar charity or in a similar role.
• You may be looking to work part-time to fit around your other responsibilities.
• You may be an HR practitioner looking for a new management challenge away from the corporate world.
• You may have worked for a local authority, but are looking for more autonomy and flexibility.
• You may have the skills we need from some other combination of work and volunteering.

Main Duties include:

Management of Direct Payment Support Service

• Lead and manage the Direct Payment Support Service across Richmond and Wandsworth Boroughs through the Direct Payment Leads.
• Provide support to the DP team leads to resolve complex DP HR management issues around the area of employment law.
• Support the team leads in their work with the local authority to set targets for the project, monitor performance against these targets and identify and resolve any issues that arise.
• Provide performance data to finance for invoicing purposes.
• Report quarterly to the commissioners and the Ruils Board of trustees.
• Work with the DP team leads and the CEO on new DP projects and funding applications as required.

CILS, Pathways and Counselling Teams

• Lead and manage the delivery of the Community activity, Befriending, Pathways and Counselling services.
• Work with the CILS partners to ensure that the service is meeting Local Authority targets.
• Report as required to the commissioners and the Ruils Board of trustees.
• Responsible for ensuring active promotion of the services to potential and existing clients and stakeholders and to ensure representation of Ruils at networking events.
• Work with the CEO and Fundraising Manager to ensure projects are fully funded and demand is well managed.

General Responsibilities

• Responsible for ensuring safeguarding policies and principles are upheld across Adult Teams.
• Responsible for Health and Safety across the organisation.

What we can offer you:

• A vibrant and interesting work environment – every day is different
• An experienced and supportive CEO and a great team
• Training and development opportunities
• Flexible working
• Kind and caring colleagues who work as a team
• Cycle to work scheme
• Access to an employee assistance programme (EAP)
• 1-2-1 coaching

We welcome applicants from all walks of life; training and mentoring will be provided.

We actively encourage applications from disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.

Closing date for applicants: 30th August 2024

Interviews will be held the following week.

Black Thrive Global are seeking a proactive and strategic Independent Advisory Group Programme Manager with a passion for equity in mental health services and capable of driving meaningful change through collaboration with diverse community members and partners.

To apply you will need to submit a CV of no more than 3 pages and attach a Cover letter outlining how your experiences matches the job requirements.

About Black Thrive

Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, established in 2016. We exist to address the inequalities that negatively impact the mental health and well-being of Black people so that the thriving of Black communities is the norm.

Our guiding principle is that Black communities should be at the forefront of reimagining, redefining, and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change.

Purpose and Overview

The PCREF Programme aims to reduce and ultimately eliminate racial disparities in the services provided by the South London and Maudsley (SLaM) NHS Trust. The programme's success will be monitored through the Trust’s Performance & Quality system, emphasising collaboration between the Trust's staff, Black service users, their carers, and Black communities. The goal is to ensure equitable access, experiences, and outcomes for Black citizens utilising the Trust's services.

The Programme Manager for the Independent Advisory Groups (IAGs) in Lambeth and Southwark is crucial in advancing the objectives of the PCREF. This role focuses on fostering active community participation, building capacity, and ensuring that Black communities are equal partners in the transformational change programme. The Programme Manager will lead the development and support of local IAGs, ensuring robust governance, structure, and capacity building to improve mental health services.

Supporting the IAGs and the IAG chairs is fundamental to this role. It serves to enhance the capacity of the IAGs and chairs. Whilst the job description provides a succinct outline of responsibilities, ultimately the needs of the IAGs will be paramount, with direct leadership from the Director at Black Thrive. This role is in collaboration with various stakeholders, with a clearer focus on project mismanagement and varied learning styles. Leadership must be aligned with the IAGs, ensuring diverse and inclusive practices.

Supporting policy development is crucial, and there should be an agreement on oversight, with all parties having joint oversight and review responsibilities. Reporting back to the IAGs will be a key component.

The Programme Manager is expected to be a proactive and strategic leader, passionate about equity in mental health services and capable of driving meaningful change through collaboration with diverse community members and partners. This role demands a commitment to fostering an inclusive and supportive environment where Black communities can actively participate in shaping mental health services.

Duties and Responsibilities

DEVELOPMENT AND SUPPORT

· Establish and Develop IAGs: Lead on supporting the creation and ongoing development of local IAGs in Lambeth and Southwark, ensuring robust governance structures and effective capacity building.

· Resource Management: support in Identifying and secure necessary resources, including financial, human, and material, to support IAG activities in both boroughs.

· Recruitment and Role Assignment: support in the recruit of diverse community members from Lambeth and Southwark to join IAGs, ensuring roles and responsibilities are clearly defined and assigned.

· General Management Duties: Temporarily oversee and manage day-to-day operations, supporting community service development initiatives and ensuring smooth running of IAG activities.

COMMUNITY ENGAGMENT AND COLLABORATION

· Facilitate Community Engagement: Support both IAG chairs in enhancing community engagement through active participation in IAGs, collaborating with SLaM and various voluntary/community organisations.

· Encourage Broader Participation: Foster participation from various community, statutory, and non-statutory organisations in IAG and PCREF activities.

· Build Relationships: Develop and maintain strong relationships with local organisations, facilitating networking opportunities, and representing IAGs at PCREF events both online and in-person.

· Support IAGs: Provide continuous support and enhance the operational capacity of IAGs through regular check-ins, resource allocation, and problem-solving assistance.

COMMUNICATION AND PROMOTION

· Event Coordination: Plan, host, and deliver events, conferences, training sessions, and workshops to promote local services in both boroughs.

· Develop Communication Tools: Produce and disseminate communication materials in collaboration with the IAGS such as newsletters, toolkits, booklets, and feedback forms to support IAG activities and community engagement.

MEETINGS AND REPORTING

· Organise Meetings: Schedule and attend IAG and PCREF community meetings across Lambeth, Southwark, and other involved boroughs.

· Collaboration with Programme Managers: Work closely with the Croydon BME IAG Programme Manager and other stakeholders, attending regular update and planning meetings.

· Impact Measurement: Collaborate with the Maudsley Charity and Black Thrive to discuss and measure the impact of initiatives, generating detailed reports for stakeholders including for both IAGS.

PROJECT MANAGEMENT AND ADMINISTRATION

· Stay Informed: Keep abreast of PCREF change ideas and opportunities for IAG member contributions.

· Task Coordination: Oversee and coordinate additional tasks to ensure project success, managing administrative duties efficiently in line with IAG requirements.

· Policy Adherence: Ensure compliance with all relevant policies and procedures, including General Data Protection Regulations 2018.

· Budget Management: Manage and provide oversight of the project budget, supporting the development and delivery of the PCREF IAG Leadership Academy.

· Documentation Management: Maintain key documents and trackers from ideation to delivery, ensuring accurate record-keeping and reporting.

DEVELOPMENT AND DELIVERY

· Assist in the creation and execution of the IAG Leadership Academy. Ensure the effective implementation of change ideas in both Lambeth and Southwark.

PERSON SPECIFICATION

IAG Programme Manager, Black Thrive - Lambeth

Experience and Ability

E = Essential, D = Desirable

1. Proven experience in community engagement and capacity building (E)

2. Experience working with diverse community groups and stakeholders

3. Experience in planning, implementation, and evaluation of projects (E)

4. Ability to manage multiple tasks and projects simultaneously (E)

5. Experience leading community engagement initiatives and supporting third-sector organisations (E)

6. Proven ability to ensure the inclusion of diverse community voices in organisational and systemic frameworks, particularly in mental health contexts (E)

7. Prior experience working within the Lambeth or Southwark localities or similar localities (D)

8. Experience in systems change initiatives and in providing support and leadership for teams operating within such frameworks (D)

9. Previous experience in project management, preferably within mental health and/or health and social care environment (E)

Skills and Knowledge

10. Ability to produce and disseminate communication materials such as newsletters, toolkits, and feedback forms. (E)

11. Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with a variety of stakeholders, partners, and team members (E)

12. Robust knowledge of health and social care structures and systems, with a focus on mental health (E)

13. Experience of working with service-users within a mental health or social care setting.

14. Experience of working (or living) within a diverse community, with a strong understanding of the cultural contexts related to mental health and wellbeing.

15. Knowledge of the Patient and Carer Race Equality Framework (PCREF) and its application within the NHS (D)

16. Commitment to the values and mission of Black Thrive and an understanding of the strategic objectives of the organisation (E)

17. Flexibility to work outside of standard office hours, including weekends and evenings, as required (E)

18. Additional qualifications or training in leadership, project management, or a related field (D)

19. Competency in additional languages spoken within the local community may be beneficial (D)

20. Flexibility to respond to the needs of the project (E)

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record relatively well and not unreasonably discriminate because of a conviction or other information revealed

Are you excited by the opportunity to work for a values-driven organisation in a commercial role?

Be a part of our commercial services team, driving the development of our cafés and bars and providing truly excellent customer-focused services.

Who are we?

Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members to achieve personal success. Each year, our growing team of around 60 full-time and up to 150 part-time staff work alongside elected student leaders to make change, improve lives and help fulfil student potential.

The Union is one of 550 students’ unions across the country. And we’re one of the most exciting – with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

What’s the job?

In this brand-new role, you will lead and manage our cafés and bars, maintaining high standards of customer service and quality. You’ll:

• Focus on continuous improvement – driving performance with staff, standards, and service.
• Ensure our outlets maximise income potential and are managed and maintained safely and responsibly.
• Drive our commercial performance, working towards ambitious turnover and profitability targets.

What are we looking for?

An experienced commercial operator: someone passionate about providing excellent customer care who is outcome-focused and committed to continuous improvement.

Why apply?

There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, this is the perfect opportunity to work for a progressive, value-driven organisation and a great opportunity to help us develop our services.

We have great rewards and benefits, and we offer 40 days’ holiday, including Christmas closure. So, if you are looking for a new challenge and want to develop as a commercial leader and join a great team, then look no further.

We want to support diverse and inclusive work environments. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status and particularly welcome BAME applicants.

To apply, please download the application pack below or from our website via the ‘apply’ button.

Closing date: Noon on Thursday 8th August 2024
Interview date: Friday 16th August 2024 

Work somewhere professional but different. Build a career with students’ unions.

Connexional Complaints Support Manager

To manage the effective resolution of complaints under Part 11 of the Constitutional Practice and Discipline of the Methodist Church (CPD) and to lead a learning and reconciliation culture where the careful resolution of complaints helps to improve and deliver the mission of the Methodist Church.

Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

We also welcome applications from people living with disabilities.

Closing date: Tuesday 13 August 2024
Interviews: Friday 23 August 2024 in Westminster in person

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. This role will cover South England and South Wales.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role  

The Help for Heroes Community Development team are looking to recruit a team of Community Development Managers to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

As a Community Development Manager, you will lead and inspire a team of Community Builders, fostering collaboration, innovation and commitment to community impact working in an ABCD informed way. The aim is to connect and re-engage members of the AFC with the services at Help for Heroes and within the wider community. 

This is an exciting and varied role for dynamic and confident individuals, in which the right candidate will work directly within communities across the UK; bringing the Armed Forces Community together to improve wellbeing and make the community a better place to live. The main purpose of the role is to contribute to the leadership of an integrated, community development and hybrid volumizing offer which improves reach and sustained positive impact for members of the Armed Forces community. 

About You

You will be responsible for the effective line management of a dispersed community-based team and have experience managing co-designed/co-delivered community development initiatives. You will recognise the potential for growth and expansion within these communities and empower local people to exact changes focused on what’s important to them. 

You will have a genuine professional commitment to ABCD informed delivery, possess the capacity to work collaboratively with others and pilot projects for new community development initiatives by identifying and creating viable plans for growth and expansion to increase reach, impact and accessibility across the AFC.  

Key Responsibilities

• Coordinate locality-based Community Development related services 

• Provide line management for a regionally specific team of Community Builders, positively participating in line management meetings, annual appraisals, monthly and quarterly team meetings as required facilitating 1:1 and group line management supervision including volunteers 

• Act as safeguarding and health and safety lead for your regional team ensuring safe practice 

• Set clear objectives and performance expectations for Community Development colleagues/volunteers and programme activity

• Identify and leverage community assets and resources to support community development initiatives 

• Support the collation of evidence and impact data 

PLEASE NOTE: There is a requirement for frequent travel extensively within the regions allocated for this role. There will be evening and weekend working as required and flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• Educated to degree level in a relevant field (Social Science, Community Development, Health and Social Care), related field, or hold an equivalent professional Community Development qualification. 

• Demonstrable experience of senior management/leadership of a Community Development team or integrated multi-disciplinary service informed by Community Development principles 

• Proficiency in managing projects from conception to completion  

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively 

About The Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role.

What We Offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. This role will cover North England and North Wales.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role  

The Help for Heroes Community Development team are looking to recruit a team of Community Development Managers to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

As a Community Development Manager, you will lead and inspire a team of Community Builders, fostering collaboration, innovation and commitment to community impact working in an ABCD informed way. The aim is to connect and re-engage members of the AFC with the services at Help for Heroes and within the wider community. 

This is an exciting and varied role for dynamic and confident individuals, in which the right candidate will work directly within communities across the UK; bringing the Armed Forces Community together to improve wellbeing and make the community a better place to live. The main purpose of the role is to contribute to the leadership of an integrated, community development and hybrid volumizing offer which improves reach and sustained positive impact for members of the Armed Forces community. 

About You

You will be responsible for the effective line management of a dispersed community-based team and have experience managing co-designed/co-delivered community development initiatives. You will recognise the potential for growth and expansion within these communities and empower local people to exact changes focused on what’s important to them. 

You will have a genuine professional commitment to ABCD informed delivery, possess the capacity to work collaboratively with others and pilot projects for new community development initiatives by identifying and creating viable plans for growth and expansion to increase reach, impact and accessibility across the AFC.  

Key Responsibilities

• Coordinate locality-based Community Development related services 

• Provide line management for a regionally specific team of Community Builders, positively participating in line management meetings, annual appraisals, monthly and quarterly team meetings as required facilitating 1:1 and group line management supervision including volunteers 

• Act as safeguarding and health and safety lead for your regional team ensuring safe practice 

• Set clear objectives and performance expectations for Community Development colleagues/volunteers and programme activity

• Identify and leverage community assets and resources to support community development initiatives 

• Support the collation of evidence and impact data 

PLEASE NOTE: There is a requirement for frequent travel extensively within the regions allocated for this role. There will be evening and weekend working as required and flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• Educated to degree level in a relevant field (Social Science, Community Development, Health and Social Care), related field, or hold an equivalent professional Community Development qualification. 

• Demonstrable experience of senior management/leadership of a Community Development team or integrated multi-disciplinary service informed by Community Development principles 

• Proficiency in managing projects from conception to completion  

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively 

About The Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

What We Offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.

Job Title: Human Resources Manager

Company: The Refugee and Migrant Centre (RMC)

Location: RMC has four branches in Birmingham, Wolverhampton, Walsall and Dudley The successful candidate will be based on site in Birmingham with regular travel required to all branches and whenever necessary. Hybrid working will be considered, allowing for one remote workday per week.

Purpose and Scope of the Role

The Refugee & Migrant Centre (RMC) are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. This great opportunity offers an experienced and innovative candidate the chance to join us, as our HR lead.

This is an exciting time to be joining the team, as we continue to grow to meet our aspirations. RMC are seeking a forward-thinking candidate who will be responsible for ensuring an excellent human resources service to the organisation including advice on complex employment matters, effective employee relations, recruitment, policies and procedures and ensuring that fair and consistent practices are followed in relation to all employment matters. This role is vital to our infrastructure following a period of rapid growth in staff numbers at the charity, as well as in our external activities and impact.

Main Tasks and Responsibilities

The key features of the role cover:

Strategy

· Support the Senior Leadership Team (SLT) in ensuring strategic workforce planning and change management in alignment with RMC’s overall strategy.

· The post holder must have a proven track record in managing complex HR issues such as grievance, disciplinary, sickness absence and other HR matters and be able to support managers in building effective working relationships.

Service Management

· Leading the provision of a comprehensive human resources service to ensure that we are recruiting the best employees and volunteers and supporting them to deliver outstanding services and other positive change for refugees and migrants.

· Managing RMC’s Human Resources in line with relevant service standards, key performance indicators and the human resources budget, ensuring robust plans are in place but also flexibility to cope with new needs, as they arise.

· Advising the SLT (CEO, Deputy CEO and Head of Services) and other senior managers on human resources matters and ensure all people managers in the organisation have the necessary skills and support to address complex employment issues e.g. in relation to sickness, performance and disciplinary and grievance processes.

· Leading on ensuring that all human resources policies and processes are adequate and reviewed regularly.

· Overseeing RMC’s performance management framework and advise senior managers on any remedial actions required.

· Ensuring timely and accurate workforce information is available as required for trustees, senior managers and the Finance team (e.g. for payroll purposes).

· Actively contribute to RMC’s evaluation process and participating in salary appeal panels and salary benchmarking exercises, and providing advice to senior managers on any salary-related matters.

Learning and Development

· Ensuring the People and Human Resources team provides the best possible learning and development opportunities for RMC employees and monitoring compliance with mandatory training (including data protection, health & safety, and safeguarding).

· Coordinate existing and potential learning and development opportunities.

Culture and Staff-Wellbeing

· Overseeing initiatives to promote the wellbeing of staff, including volunteers, being mindful of the impacts on them of working with marginalised members of society, and monitoring and supporting the wellbeing of staff.

· Managing staff satisfaction surveys, including analysis of results and working with the SLT to develop action plans in response to the results.

· Monitoring the diversity of staff and volunteers. Helping to ensure the existing broad diversity at the RMC is maintained and enriched further.

Compliance

· Ensuring compliance by RMC with employment law and safeguarding obligations in relation to staff, including safe recruitment.

· Ensuring any personal data of staff, including volunteers, is kept in line with data protection regulations.

Other Responsibilities

· Recognising the importance of taking care of own wellbeing and taking advantage of wellbeing initiatives offered by the organisation to our staff.

· Ensuring compliance with organisational policies and practices, and attendance at mandatory training.

· Any other duties as required by the organisation.

Person Specification

Experience and Skills

Desirable

• A CIPD diploma (Level 7) in HR management
• Experience of leading and managing staff teams.
• Experience of strategic planning and organisational change.

Essential

• Outstanding interpersonal skills.
• Considerable experience in a similar role, dealing with complex employment issues, safeguarding best practice and working successfully with other managers.
• Experience and expertise in day-to-day generalist HR which can be transferred to an ambitious charity, with a good grasp of the legislative frameworks and how to apply them in practice.
• Numerate, with excellent written skills and experience of producing HR documentation to a high standard, with good attention to detail.
• Capable of taking responsibility for day-to-day
• enquiries, recruitment and selection, induction, administration and support throughout the employee lifecycle and enable maximum value to be gained through the collection, recording and analysis of data.

We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.

What's in it for you?

Location: Birmingham

Pension: RMC will contribute 3% of gross basic salary

Holidays: 25 days per year plus public holidays and 1 concessionary day (34 days). Holiday entitlement increases to 26 days after 2 years and 31 days after 5 years

Hours of Work: Full Time (35 hours per week) or Part Time ( 21 hours per week) (excluding lunch breaks) with time off in lieu for work outside of these hours.

Notice: Two months’ notice of termination of employment on either side

Disability: We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities

Enhanced DBS: Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.

Travel expenses: If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile

Training: Access to external paid training and regular internal training and a commitment to supporting you to develop and upskill

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date:

Wednesday 31st July 2024 by 5pm.

There will be a two-stage interview process with the 1st stage consisting of presentation and interview and the 2nd of informal meetings with groups of key managers.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. This role will cover North England, Scotland and Northern Ireland. 

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role  

The Help for Heroes Community Development team are looking to recruit a team of Community Development Managers to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

As a Community Development Manager, you will lead and inspire a team of Community Builders, fostering collaboration, innovation and commitment to community impact working in an ABCD informed way. The aim is to connect and re-engage members of the AFC with the services at Help for Heroes and within the wider community. 

This is an exciting and varied role for dynamic and confident individuals, in which the right candidate will work directly within communities across the UK; bringing the Armed Forces Community together to improve wellbeing and make the community a better place to live. The main purpose of the role is to contribute to the leadership of an integrated, community development and hybrid volumizing offer which improves reach and sustained positive impact for members of the Armed Forces community. 

About You

You will be responsible for the effective line management of a dispersed community-based team and have experience managing co-designed/co-delivered community development initiatives. You will recognise the potential for growth and expansion within these communities and empower local people to exact changes focused on what’s important to them. 

You will have a genuine professional commitment to ABCD informed delivery, possess the capacity to work collaboratively with others and pilot projects for new community development initiatives by identifying and creating viable plans for growth and expansion to increase reach, impact and accessibility across the AFC.  

Key Responsibilities

• Coordinate locality-based Community Development related services 

• Provide line management for a regionally specific team of Community Builders, positively participating in line management meetings, annual appraisals, monthly and quarterly team meetings as required facilitating 1:1 and group line management supervision including volunteers 

• Act as safeguarding and health and safety lead for your regional team ensuring safe practice 

• Set clear objectives and performance expectations for Community Development colleagues/volunteers and programme activity

• Identify and leverage community assets and resources to support community development initiatives 

• Support the collation of evidence and impact data 

PLEASE NOTE: There is a requirement for frequent travel extensively within the regions allocated for this role. There will be evening and weekend working as required and flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• Educated to degree level in a relevant field (Social Science, Community Development, Health and Social Care), related field, or hold an equivalent professional Community Development qualification. 

• Demonstrable experience of senior management/leadership of a Community Development team or integrated multi-disciplinary service informed by Community Development principles 

• Proficiency in managing projects from conception to completion  

• Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively 

About The Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role.

What We Offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.