Member records manager jobs

Are you organised, good at building relationships and excited about the potential of the Global Church? If so, this role might be for you!

We're looking for a FTC role of 3 days a week to help organise the church visits and speaking engagements for our international staff and partners when they return to the UK for an event in June 2026.

This fixed-term role is ideal for a detail-oriented, relational Christian with strong administrative skills and a passion for global mission. You’ll liaise with churches, manage logistics, and support our event planning team.

Remote or hybrid working is available, and you’ll be part of a dynamic, purpose-driven organisation.

Apply now and help connect churches with the global mission story.

The Highlands and Islands Students’ Association (HISA) is the democratic voice for student across the University of the Highlands and Islands (UHI), representing learners at every level of study—from further education and apprenticeships through to undergraduate and postgraduate programmes. Our representation spans the full breadth of the UHI partnership, working closely with ten Academic Partners to ensure students are supported, included, and empowered wherever
and however they study.

The role of the Chief Executive Officer is to provide strategic support to the student officers within our student-led organisation, and to provide support and leadership to the senior leadership team and our Board of Trustees.

The post-holder is required to provide an interface between the Trustee Board and the leadership team, and between other key decision-making bodies within the Students’ Association, converting policy and strategy into action.

Our CEO will be a source of continuity within the Students’ Association, providing vision and expertise to drive the Association forward towards organisational goals whilst ensuring that the Association is structured to facilitate Student Officers’ work towards organisational objectives.
As a key contact and partner with UHI stakeholders, the CEO is required to work towards aligning the Students’ Associations' progression into the UHI’s strategy. The CEO should also ensure that all aspects of organisational risk are identified, monitored and managed.

Primary Responsibilities

1. Strategic Leadership
2. Senior Leadership Team (SLT) Management
3. Operational Management 
4. Student Leadership and Governance
 

Please download the Recruitment Pack to see the full Job Description & Person Specification

Role purpose

RISE strives for a world where people , including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people , including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people , including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
 

With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future, both in the community and in custody.

The main purpose of this role is to support and assist Facilitators, Advanced Practitioner,  Responsible Officers and Service managers  in the administration of the Domestic Abuse contracts delivery by co-ordinating project resources such as people and equipment. The post holder will also be responsible for maintaining information systems linked to specific DA contracts.
 

Key duties and accountabilities

• To undertake a range of administrative duties, including log on cases, tracking and issuing documents to clients.
• Be adept in managing a new client based system.
• Working closely with practitioners to facilitate and schedule service users onto courses or appointments or chasing information.
• Drafting documentation where appropriate under direction from the Service Manager.
• Communicate with referrers, specifically social workers, mental health provoiders.
• Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
• Ensure the team has excellent administrative support across all projects.
• Help manage communications both within the project team and between the project teams and project delivery partners.
• To ensure that all contractual information is recorded, updated and accessible.
• Work with  Team leader and Service Manager and practitioners to support the scheduling of and take the initiative/decisions of assigning service users to relevant groups/1-2-1 sessions based on outcome of assessment.
• Keep any relevant records for audit compliance.
• Collate information and complete the monthly/quarterly KPI data reports required by commissioning partner as stated within each individual contract.
•  Provide excellent customer service and be the first point of contact for telephone communication for our commissioning partners, service users and families and transfer enquiry to appropriate staff member if unable to resolve query themselves.
• Be solution focused and able to troubleshoot.
• Collate and analyse statistical information.
• Prepare and present management information as requested by Service Manager.
• Prepare reports and provide performance information to inform decision making.
• Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

General tasks:

• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

 Confidentiality and Information Security

• Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
• Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

• RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .
• RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Willing to understand and oversee other projects.

Essential Experience, Knowledge & Skills

• Excellent prioritisation skills.
• Good written and verbal skills
• Excellent attention to detail.
• Ability to manage conflicting demands and meet deadlines.
• Ability to work on own initiative.
• Ability to stay calm under pressure.
• A methodical and thorough approach to work.
• Approachable, proficient and a good team player.
• Strong organizational, grammar and communication skills.
• Ability to compile data and reports.
• Ability to collate information and present in relevant format.
• Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
• A proactive approach to problem solving.
• Data analysis skills.
•  A strong administrative skill set.
•  Accurate data management and input at high volume, paperwork checks and claim checks.
• Competent liaising with a range of external stakeholders including senior management.
•  A background in administration and proven experience of providing proactive administrative support.
• The ability to work with minimum supervision as part of a small internal team.  
• Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.

Essential Qualifications

• Good general level of education including Math's and English to GCSE Level.
   

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.

Kentish Town Community Centre (KTCC) is looking for a Projects and Admin Coordinator for exciting new community project The Connection Centre here at KTCC. This is a very rewarding position working a wide variety of members of the community centre. This role will enable the We are looking for someone who is committed to providing an amazing standard of service for our the community. This includes spending time getting to know our members, committing to outreach and community engagement, recording feedback, facilitating sessions and importantly including that all sessions are engaging, interesting and meet the needs of local people. This is a one year fixed-term contract, subject to a three month probationary period. The post holder will be required to work 16 hours a week, Mondays and Tuesdays throughout the year with the possibility of adding in a Saturday morning. The post holder will be based at Kentish Town Community Centre, 17 Busby Place, NW5 2SP Rate of Pay- London Living Wage (currently £13.85 per hour).

Probation Facilitator - East Midlands Probation

Location: Home Based

Department: Probation Delivery

Salary: £28,274 per annum

Hours: Full time - 35 hours per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across Leicestershire and Lincolnshire Probation Delivery Units. Working closely with People On Probation, probation and their staff, this post will lead the delivery and development of our digital reading programme Turning Pages Digital, maximising opportunities for People On Probation to learn to read.

Ideally you will have some experience of probation delivery underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role is subject to successful contract award and is a fixed term role until 31st November 2026 with the opportunity to be made permanent subject to contract renewal.

The role will be home-based, with extensive travel across Lincolnshire and Leicestershire to integrate into teams within probation buildings. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require probation security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews to be held 7th November 2026

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-224 655

Want to lead a high-impact, mission-driven team supporting over 1,000 young people each year?

Spiral Skills is looking for a dynamic, strategic leader to take on a central role in our growing team.

As Head of Programmes, you’ll oversee and scale our youth services across our school employment programmes, career coaching and Changemaker youth leadership programme.

This is more than a delivery role, it's a chance to influence policy, build partnerships, and help expand our impact.

As our Head of Programmes, you will:

• Shape and oversee our growing portfolio of youth programmes
• Provide strategic leadership across employability, outreach, and advocacy initiatives
• Lead and inspire a talented team of staff and facilitators
• Embed safeguarding and trauma-informed practice across all programmes
• Build strong partnerships with schools, funders, community organisations, and employers

What we’re looking for:

• Track record of leading youth or education-to-employment programmes
• Experience in staff management, safeguarding, and programme development
• Skilled external representative and partnership builder
• Deep commitment to youth voice, equity, and systemic change

You’ll lead a talented team of Programme Managers and youth workers, all working to ensure every young person is motivated, equipped, and excited about their future.

Location: Tulse Hill – hybrid (2 days remote)

Deadline: Monday 27th October

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working as Team Leader / managing people?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a confident and experienced people manager, who will lead and support teams based in and around the London area, to join our team.  We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an exciting opportunity for a Team Leader to join our team covering a variety of boroughs in London.  You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications: Midnight on Friday 17th October, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

You’ll hold a small caseload of families while also supporting the smooth running of our service—helping to coordinate hospital visits, review caseloads, and ensure families get the right help at the right time. You’ll play a key role in building strong relationships with hospital teams, supporting service development, and deputising for the Family Support Manager.

This role covers management of our caseload of families across London and Surrey, supporting families linked to our hospital partnerships including Kingston, Royal Marsden, St George’s, Epsom, St Peter’s and Royal Surrey—with the Evelina Children’s Hospital joining in the future.

Role overview

Leadership & Team Support

· Manage a team of Family Support Workers.

· Oversee caseloads and conduct monthly reviews.

· Ensure regular hospital visits are co-ordinated and met as planned, adjusting in line with need. 

· Support the allocation of referrals across the team to make sure families receive timely and appropriate support.

· Contribute to the recruitment, supervision, and development of Family Support Workers.

· Deputise for the Family Support Manager when needed, including leading team meetings and taking minutes.

· Participate in the weekend on-call rota.

Family Support Delivery

· Hold a small caseload, providing empathetic, non-judgemental emotional and practical, needs-led, support.

· Plan and attend family events, working with external suppliers where needed.

· Provide regular visits to nominated hospitals and ensure families are linked in with appropriate services.

· Participate in multidisciplinary meetings, safeguarding boards, and service planning discussions.

Hospital & Community Partnerships

· Build and maintain strong working relationships with hospital teams and community partners.

· Maintain regular contact with paediatric teams to share patient updates and identify new needs.

· Deliver presentations and training to raise awareness of Momentum.

· Identify new partnership and referral opportunities in clinical and community settings.

· Support the transition of hospital services from the Royal Marsden to Evelina London Children’s Hospital.

Service Monitoring & Development

· Support the Family Support Manager in delivering service outcomes and contributing to operational planning.

· Assist in monitoring budgets and ensuring services align with the operational plan.

· Maintain accurate and timely records to support reporting requirements.

· Provide case studies and updates to support fundraising and communications.

Organisational Contribution

• Deputy Designated Safeguarding Lead
• Attend relevant training and family support events (including evenings/weekends).
• Provide insights and case studies to support fundraising and communications.
• Attend occasional family events and community activities.
• Champion Momentum’s values and safeguarding standards in all areas of work.

Mission Director

Do you have a heart for God’s global mission, a head for strategy implementation and a passion to see global mission movements catalysed? Are you ready to help co-create mission activities in a number of edge contexts around the world? Are you good at influencing and leading people? If so, then you might be just the right person to take on the key role of Mission Director with Church Mission Society (CMS).

Like many mission organisations, in recent years CMS has gone through a process of decentralisation and localisation, resulting in the establishment of CMS-Africa and Asia-CMS within their respective regions. In addition, while CMS once worked primarily through placing people from the West in cross-cultural contexts, we’ve broadened our approach to include supporting local mission organisations and their mission personnel, partnership grant-making and network-building. We particularly want to do this in edge contexts around the world: those places where Jesus’ name is rarely heard or where the church struggles to be.

As a member of the senior leadership team (SLT) of CMS, the Mission Director will play a key part in leading this strategic direction to success together with the CEO, the rest of the SLT, international partners and the mission team.

Further details can be found in the job description and person specification available to download on the Church Mission Society website.

This post has an occupational requirement for the post holder to be a practising and committed Christian, committed to the aims, values and the ethos statement of CMS. In addition, they must be able and willing to travel internationally around 50 days per annum. An enhanced DBS / criminal records check is also required for this post.

Hours, salary and benefits:

· Permanent and full time (35 hours per week)

· Hybrid working: at least two days a week at CMS House, Oxfordshire

· Starting salary is circa £60,000 per annum depending on experience with a generous pension contribution: up to 10 per cent employer contribution on annual salary

· CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

· CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

 We welcome applications from everyone. We particularly welcome applications from women and individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

As a servant leader with exceptional cross-cultural experience and communication skills, the successful candidate for Mission Director will set up processes and structures that mobilise people in mission and enable, strengthen and catalyse mission movements, leading them to flourish in the UK and overseas.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world

What you’ll need to succeed

The ideal candidate will have a postgraduate qualification in Not for Profit (Charity) management or significant equivalent experience, and will have held a senior role in a mission organisation/charity with responsibility for managing, formulating and implementing international strategy. They will be a prayerful, discerning Christian with missiological knowledge and insight, cross-cultural experience, and mission engagement experience, bringing effective mission partnerships and nurturing a healthy mission spirituality within CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 26 October 2025.

Interviews are planned to be held over Zoom in early November for the first stage, and in-person interviews for those candidates selected for the second stage on Thursday 20 November 2025 at CMS House, Oxford.

To apply

Please send your application form and CV via website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.

The new co-ordinator will be responsible for delivering a full programme of activities.  This includes chair-based exercises and yoga, 1:1 gym sessions, line dancing, reflexology, drama, art & craft, bingo, coffee mornings, movie matinees, outings and a Wednesday Lunch Club.  We also offer free advice and advocacy sessions to support our older members with issues including housing, benefits and PIP, housing.

The ideal candidate will want to make good personal connections with our users, as well as showing passion for growing the programme overall, in size and scope. 

Tentative interview dates: 30 Oct 2025 & 31 Oct 2025

Main purpose of post
 To provide effective administrative support across the organisation, which will
include minute taking and completion of expenses.
 Perform administrative tasks related to HR processes, to ensure the efficient
delivery of HR services and the accurate maintenance of employee records.
Requiring the candidate to be organised, detail-oriented, and able to handle
sensitive information with confidentiality.
 Work on administrative projects and time-limited pieces of work to help
improve systems and processes.
 Support colleagues from all different departments with increased activity at
key times of the year, such as fundraising campaigns i.e., Christmas campaign,
the governance meeting cycle and supporting our events.
 Providing reception cover at our Support Centre, Cavendish Centre and Charity
Hub when required.
What you do
Administration
You will support the whole organisation with a range of administrative tasks
which will include:
 Completing minutes for key meetings.
 Processing of Expenses on behalf of the Senior Leadership Team.
 Arranging room bookings both internally and externally.
 Support with co-ordinating organisation wide meetings i.e., monthly staff
meetings, away days, including booking venues and arranging catering.
 Supporting with governance committee cycles, preparing documents and
reports as required.
 Inputting data into relevant systems accurately and in a timely manner.
 Dealing with enquiries from patients, donors, supporters, service providers
and volunteers as required in a timely and effective manner.
 Provide general administrative support to the wider team as required.
 Taking donations in any of the Weston Park Cancer Charity locations.
 Support with the administration of our grants programme, including
preparing and issues letter to grant applicants as instructed, updating and
maintaining grant budget spreadsheets.
You will work on time limited ad hoc projects, which could include:
 Creating and implementing new processes, including building templates /
documentation / matrixes.
 The build-up to / during and/ or after a campaign / or event.
HR Support
You will provide support to the HR Manager which will include:
 Maintaining and update employee records.
 Assist in the recruitment processes (posting job ads, scheduling interviews,
communicating with candidates).

 Support with preparing HR documents, such as onboarding paperwork, and
employee letters.
 Coordinate new hire onboarding and offboarding processes.
 Organize training sessions and maintain training records.
 Assist with HR projects such as employee engagement programs.
Cover Support
You may be asked to provide cover on the front of desks of one of our sites:
Cancer Support Centre, Northumberland Road, our Charity Hub, Whitham Road
or Cavendish Centre, Wilkinson Street which will include:
 Meeting and greeting visitors including supporters and patients and acting as
their first point of contact for any queries.
 Dealing with telephone, email and postal enquiries across the organisation
 During cover period, you may be required to open and close the patient
spaces, as part of a wider team rota.
 Booking in and logging patients onto the relevant records and databases to
provide accurate data.
 Sending appointment reminder calls/texts/letters to clients as required.
 Co-ordinating the Transport service, including supporting and co-ordinating
the volunteer drivers.
 Managing the consumables within this patient space and ordering
replacement stock as and when required.
The job description is not an exhaustive list of all duties required of the postholder.

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

Welfare Rights Adviser 

Department - Support hub

Salary £32,445 per annum ( £19,467 pro rata for part time) 

Hours of work 22.5 hours a week over three days.

Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub

The role

The welfare rights adviser will report to the welfare rights supervisor.

The welfare rights adviser  will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

Experience as a welfare rights adviser, including managing your own casework, is essential when applying for this role.

Principal accountabilities / responsibilities: -

Welfare rights advice and casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work at least two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity office

· To provide advice and support primarily on welfare benefits and housing matters (that do not require a solicitor).

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

· There will also be some triaging new referrals as part of this role

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

We are proud to hold the Advice Quality Standard (AQS), recognising us as well-run legal advice service, operating within social welfare law, and committed to social justice. 

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 10 November 2025, 12 noon.

Interview date: Wednesday 19 November  2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Overview

Are you ready to lead with purpose and make a real impact in young people’s lives?

At Change Grow Live, we believe in being open, compassionate, and bold — and we’re looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the services ‘Hidden Harm’ team who support children and young people affected by parental substance misuse.

You’ll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.

We are looking for a confident leader with experience in children’s services or substance misuse apply now and help us shape a future where every young person feels supported, safe, and heard.

Where: Hertfordshire

When: We're looking for the right person to join our team on a fixed term contract until the end of March 2027

Hours: 22.5 per week

Salary: £35,220.59 - £37,184.91 + Outer Fringe allowance £694.25 (Pro-Rata)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

About the role: 

• Under the supervision of CGL’s Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
• The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
• They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
• They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
• The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
• You will support the Cluster Manager in the continual development and improvement of service delivery.
• You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.
• The Post Holder must have a valid UK Driving License and access to a car in order to work flexibly at various operational sites as required.

About you: 

• Experience of working with children and young people experiencing difficulties around Substance misuse.
• Knowledge of the issues facing children, young people and their families affected by substance misuse.
• Excellent knowledge of drugs and alcohol and their effects.
• Line management experience including the delivery of reflective practice.
• The ability to lead, empower and motivate a team.
• Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
• The ability to foster new partnerships and to maintain positive relationships with partner agencies.
• Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
• Knowledge and understanding around the ‘Hidden Harm’ agenda.
• Knowledge and experience of community-based support/outreach practices.
• Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
• Communicate confidently and effectively, verbally and in writing.
• Respond flexibly to the demands of the post.
• The ability to keep calm under pressure.
• Show commitment to facilitating positive outcomes for young people and their families.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

Outer Fringe (£694.25)

Closing Date

28/10/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.