Member services manager jobs

As the Area Service Manager, you will be an experienced operational manager who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a member of the national Joint Leadership Team (JLT), you will oversee, shape, and develop our services across a defined geographic area as agreed with your line manager.
You will be responsible for managing multiple housing projects across Cheshire alongside the teams delivering support.

Working with the National Housing Team, you will ensure that all Emerging Futures housing stock is compliant with Local Authority and statutory landlord standards as well as appraising new and existing stock to assess and feedback on the longer-term viability and report any growth opportunities.

Working with the Head of Operations, you will create a culture to support the ethos of the organisation and provide values based, clear and passion driven operational leadership to your teams.

Funders In Good was founded to support Muslim donors in the UK who want to achieve strategic, long-term impact but lack the capacity, connections, or expertise to give effectively. We provide tailored financial grants and strategic support to social ventures serving Islam and Muslims, helping them scale, strengthen systems, and increase long-term impact. Our focus is on ventures and leaders contributing to a society where commitment to God flourishes.

Since 2021, we have grown from nine seed funders to over 130 members in our invitation-only Funder Network. Members contribute financially and through skills, receive quarterly progress reports, access events, and connect with other funders. This network is part of our wider community, which includes our team and the ventures we back.

As Funder Development Manager, you will shape this network by developing a compelling value proposition, building acquisition pipelines, nurturing funders, and curating engagement programs that deepen alignment with our mission. Success relies on both fundraising expertise and emotional intelligence: you will build trust with a diverse range of donors and philanthropists, navigating conversations about values, faith, impact, and community with warmth and confidence.

This senior, outward-facing role carries responsibility for income generation, stewardship, and relationship-building.

Please read the JD to find out more, application deadline is midnight 8th March 2026.

Salary: £46,587 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.

Contractually this role is London-based.

Contract: Permanent.  Full time role - 35 hours per week.

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Healthcare plan
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download

Closing date for applications: Midnight on Monday 23 February 2026

Interview dates: First interviews to take place week commencing 2 March - exact dates to be confirmed.

Second interviews to take place week commencing 9 March - exact dates to be confirmed.

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information

This exciting role in our award-winning External Affairs department will work across policy and public affairs work in England. You will fight for the hospice sector and people who need their support, helping us to create a country where no one misses out on the care they need at the end of their lives.

This is a significant time for hospice and end of life care. 

Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies. 

Our campaigning efforts have recently led to £125m in short term funding for the hospice sector and a commitment to a Modern Service Framework for palliative care and end of life care. As well as a spotlight on hospices in the 10 year health plan and unprecedented parliamentary scrutiny of the way hospices are funded. 

The momentum around palliative care and hospices mean there is no shortage of opportunities to influence the policy and political agenda.

We have strong influence in Parliament and have built significant interest in hospice care among policymakers. We are an important voice in the conversation around Assisted Dying, which will have a significant impact on palliative and end of life care. 

With this momentum and opportunity, we are looking for a talented and committed Policy and Public Affairs Manager to help us shape the future of palliative and end of life care. 

We are looking for a proactive and driven policy and public affairs professional. You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this. 

You will have excellent influencing and communication skills and sharp instinctsthat enable you to quickly understand and analyse the impact of external developments. As well as a collaborative mindset and commitment to building coalitions to maximise our impact. 

You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks. 

This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives.

More information is available in candidate information pack (available on our website to download)

An exciting opportunity has arisen to join Westway Trust as our Adult Learning Manager, responsible for leading the Adult learning provision within a community setting.

You will work closely with the Senior Manager: Learning to ensure that the design and delivery of the Trust’s Learning Programme is innovative, creative and responsive to the creative, cultural, practical and wellbeing needs of community interest.

You will be an ambitious individual who will demonstrate an entrepreneurial flair in identifying and implementing opportunities to develop unique and distinctive learning opportunities specifically oriented to the communities of North Kensington.

You will also provide strategic and operational leadership to the programme team in the delivery of these objectives, and will lead and motivate a team of tutors to drive the programme’s success and meet our strategic goal of putting the community at the heart of what we do.

Key responsibilities of the role include but are not limited to:

Strategic Leadership and Curriculum Development

• Clear understanding of the national and local policy context of the Adult Education Sector with a focus on: impact on funding or impact on the future curriculum.
• Ensuring the curriculum aligns with educational standards, accreditation requirements, and community demands.
• Leading on the servicing and management of specific regulatory and statutory inspections.
• Develop and articulate a compelling purpose and identity for the Learning Programme to reflect the Trust’s strategic objectives, ensuring that all activities are aligned to this purpose and driving performance.

Programme Management

• Contribute to RBKC self-assessment process, including supporting the Senior Manager: Learning in analysing data and drafting appropriate sections of the Self-Assessment Report (SAR) and Quality Improvement Plan (QIP).
• Offer clear academic and managerial leadership to all teaching staff involved with the programme and to deploy and organise the team in a way that makes the most effective and efficient use of all team members.
• Working with the team to foster a culture of pride and ownership, setting high expectations and supporting operational discipline and best practice.
• Ensure the effective management of the Adult Learning budget.
• Provide timely and impactful information to the Board of Trustees committees and in support of funding bids as required.
• Co-ordinate the assessment and internal verification process where appropriate, including liaison with the external verifier and preparing for the External Verifier visit.
• To carry out internal verification as required and adhere to quality frameworks, such as the Education Inspection Framework, Internal Quality Assurance and External Quality Assurance requirements.

Quality Improvement

• Working to ensure the highest quality of experience is at the heart of what we do and ensure compliance as required for external regulators.

Talent management and team development

• Working to foster a culture of engagement, ownership and co-creation in the team, cultivating high expectations of themselves and others within a peer support environment.
• Identify and develop the skills and capabilities within the team to deliver its objectives.

External Advocacy

• Represent and advocate for the Trust externally to cement and raise profile and internally when collaborating to meet organisational objectives.
• Help raise the profile of the Westway Learning programme with the wider community.

Essential Experience, Skills and Attributes

• A minimum of 2 years’ experience and up-to-date knowledge of policies, funding frameworks, initiatives and developments of Adult Education.
• Designing and delivering an innovative and distinctive creative/cultural practice curriculum programme in response to identified market needs and to successfully attract new students.
• Managing a diverse team in an educational setting or learning environment, proactively creating a positive working environment and effectively leading a high performing team that contributes to organisational success.
• Working with awarding and Quality Assurance bodies to ensure compliance with identified standards.
• A track record of working with external audit organisations e.g. Awarding Bodies and Ofsted
• Knowledge of the Education Inspection Framework and funding methodologies and their impact on courses and programmes of learning.
• Knowledge of national, regional and local priorities for adult and community learning services.
• Excellent communication skills and an ability to adapt approach to engage with a variety of internal and external stakeholders.
• Resilience and able to work under pressure.

Desirable:

• Ideally the post holder will also have a background in ESOL.
• A good understanding of the local area (North Kensington).

Qualifications:

• Teaching qualification or relevant equivalent qualification/experience.
• Educated to degree level or can demonstrate relevant equivalent experience.
• Level 4 TAQA qualification in the Internal Quality Assurance of Assessment Processes or equivalent qualification.

The application deadline is Sunday 8 March 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

Please kindly apply directly from our website.

Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.

We are now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.

About Abbey Community Centre

Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.

Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.

The role and its impact

As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.

This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.

Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.

What you’ll be working on

In this role, you will:

• Oversee daily building operations, maintenance and contractor management

• Lead on health & safety and related compliance, including risk assessments and training

• Line manage & develop operational staff and support a positive, consistent working culture

• Ensure operational policies and procedures are applied effectively in practice

• Support and coordinate volunteering within the centre

• Manage operational budgets and contracts within agreed limits

• Act as a senior member of the management team, deputising for the CEO on agreed matters

Key details

• Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)

• Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays

• Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)

• Contract: Permanent, part-time

• Salary: £40,000–£42,000 per annum, pro rata (depending on experience)

• Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)

• Pension: NEST pension scheme (if eligible)

• Some evening and occasional weekend working is required

This role could be right for you if…

You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.

Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.

The Role:

About PRS Members’ Fund: we are dedicated to supporting PRS songwriter and composer members through life’s challenges by offering hardship funding and wellbeing support when it’s needed most. As a charity with deep roots in the music community, we exist to help music creators navigate hardships, whether it’s through health and wellbeing support, housing assistance, or financial aid, so they can focus on what they do best: making music. 

To provide professional tailored advice, information and support to sick and vulnerable PRS members and those struggling with complex physical and/or mental health issues. To visit occasionally those members who may require Fund assistance, or to contact them through electronic means.

Our Welfare Support and Service Development Manager will be responsible for working with the Funds’ senior management to identify opportunities that support the charity’s strategic objectives and their constituent parts that are designed to develop new and improved welfare services. Plan, oversee and deliver assigned tasks and projects in line with the Fund’s strategy, monitor and report on progress to all stakeholders. 

• To conduct interviews in person or via electronic means with all referred cases with professional sensitivity and competence; to establish and evaluate circumstances by making an accurate assessment of financial, health, housing, wellbeing and other relevant areas to ascertain underlying nature or causes of need.
• To take account of statutory and other relevant legislation, when determining other areas for support and advice.
• To lead on providing protection for vulnerable adults and children who are under threat of abuse or exploitation.
•  To give advice, information and on-going support to beneficiaries and their families, throughout their journey, and identify for them other specialist agencies and charities that can offer appropriate assistance. 
• To lead on Impact Measurement with the Grants & Administration Manager, and Communications and Engagement Manager to prepare reports and surveys on the outcomes of the Fund’s support activities so that the Trustees can review Fund policy to future proof the Fund’s effectiveness.
• To actively contribute to regular liaison meetings with our key partners, and other charity networks, including setting agendas and discussion points of mutual interest and learning for the benefit of our members.

Make a real difference to life after brain injury. Join us as Headway’s Events Fundraising Manager and lead a dynamic, impactful events programme that raises vital funds and increases national visibility, 

Headway – the brain injury association, supports thousands of people every year. Our events are a crucial part of how we raise awareness, generate income, and build a passionate community of supporters. We’re now looking for an experienced, creative and highly organised Events Fundraising Manager to take our programme to the next level.

About the role

As Events Fundraising Manager, you will lead, shape and deliver an exciting portfolio of fundraising events, including virtual challenges, our annual Golf Day, and Headway’s prestigious Annual Awards. You will also steward supporters through major third‑party events such as the London Marathon, Great North Run and London Landmarks Half Marathon.

Working closely with the wider Fundraising Team and our Communications Team, you’ll ensure every event is safe, engaging and memorable, and that every supporter receives an exceptional journey with Headway.

With an established events calendar and opportunities for innovation, this role offers the chance to make a tangible impact while helping to grow an events income stream currently worth approximately £360,000.

What you’ll do

• Plan, manage and deliver Headway’s events programme from start to finish.
• Develop a forward‑thinking events strategy that increases participation and income.
• Deliver and champion outstanding supporter stewardship.
• Manage budgets, health & safety, logistics and evaluation.
• Build strong relationships with participants, volunteers, suppliers and corporate partners.
• Line manage and develop the Fundraising Coordinator (Events).
• Identify and test new fundraising opportunities to grow our reach and income.
• Work closely with the Communications Team to deliver effective, engaging marketing.

About you

We’d love to hear from you if you have:

• Proven experience in planning and delivering a diverse range of Fundraising events.
• Strong organisational skills and the ability to manage multiple projects
• Excellent communication and relationship‑building skills
• Understanding of fundraising principles and supporter engagement
• Experience of budgets, evaluation and health & safety
• Creativity, problem‑solving skills and a passion for delivering high‑quality experiences
• Ability to lead, support and develop others
• A commitment to safeguarding, equality, and Headway’s values

You’ll be joining a supportive, passionate and collaborative charity committed to improving life after brain injury.

Benefits

As a valued member of the Headway team, you’ll have access to the following range of benefits:

Financial Security

• Competitive salaries

• Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions

• Occupational Sick Pay Scheme, increasing with length of service

• Death in Service Benefit, providing peace of mind for your loved ones

Flexible Working

• Hybrid working, with a minimum of one day in the office. 

• Flexible working arrangements promoting wellbeing and work-life balance

Wellbeing

• 24/7 Employee Assistance Programme including access to counselling services

• Eye test vouchers

• Mental Health First Aiders

Holidays and Leave

• 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays, one day birthday leave and additional three days for Christmas closure. 

Additional Benefits

• Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership

If you’re excited by the opportunity to lead inspiring events that change lives, we’d love to hear from you. If you have any further questions about this role please contact Ruth Owens, Interim Fundraising Director. No recruitment agencies please. 

• Closing date: 25th February 2026 
• Interviews: 3rd 4th March (online)

Play to the Crowd (incorporating Theatre Royal Winchester, Hat Fair and Playmakers) is looking for a Fundraising Manager. 

Hours/contract: Permanent, full time, 36 hours per week (job share or part-time hours will be considered for the right candidate)

Salary: £28,950 - £32,754 depending on length of service 

Base: Theatre Royal Winchester / Hybrid

We’re looking for a confident and enthusiastic fundraiser with a track record of delivering and leading major donor fundraising, membership schemes, corporate partnerships as well as securing significant funds from Trusts and Foundations.

The Fundraising Manager is responsible for implementing the charity’s fundraising strategy to increase our fundraised income to support all areas of our activity. This will be achieved by connecting donors and supporters to our mission to delight and unite communities through the power of live performance and participation.

The charity has ambitious plans for the future. We will continue to invest in the beautiful Theatre Royal Winchester. With the absence of Arts Council England National Portfolio funding, we will be transitioning to a new structure and funding model for future Hat Fair festivals. Through our engagement projects we will continue to have impact on our local community both in central Winchester and the wider district.

The Fundraising Manager role will be vital in:

• Helping to develop a sustainable fundraising model to secure future Hat Fair festivals

• Securing funding from Trusts and Foundations for community projects, core revenue to support our artistic and creative ambitions, and capital works

• Cultivating and securing large gifts from Major Donors

• Growing our membership base – our members are loyal and key advocates of the charity and audiences for our events

• Managing the relationships and developing our Corporate Partnerships 

How to Apply 

Application deadline: 10am Tue 17 February 2026 
Interviews: Wed 25 February 2026 

Interested? If you would like to find out more details about this role please visit our website where you can find the Job Description and Person Specification. Our website also contains our application form. Please note that we require fully completed application forms. We are unable to accept CVs. 

Keen on this role but seen something you’re not sure about? Don’t rule yourself out, get in touch to talk it through. For an informal discussion about the role, please get contact Kirstie Mathieson, Communications and Development Director (email available in the job pack) 

Play to the Crowd is an equal opportunities employer, welcoming applications from the widest possible diversity of backgrounds, cultures and experiences and is also open to job share proposals. 

Title: Fundraising Manager

Responsible to: Director/Head of Operations

Hours: 14 hours per week  

Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications)

Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working)

Contract: Permanent (subject to continuation of funding) 

Please note: DBS check will be required 

BIAS is a leading local Irish charity which has supported England’s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital  campaigns, donor events, individual giving initiatives and the development of relationships with local businesses.

Key responsibilities

• Develop and deliver BIAS’s community fundraising strategy.
• Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS.
• Explore marketing opportunities to raise the profile of the charity.
• Ensure relevant processes are in place to deliver successful, profitable community fundraising activities.
• Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants.
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS.

To achieve these objectives, the post holder will be expected to:

• Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity.
• Regularly review the performance of fundraising activities/events, making  recommendations for improvement.
• Build and maintain a variety of community relationships across varying stakeholders.
• Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services.
• Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs.
• Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies.

This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

What we’re looking for…

• Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years.
• Excellent organisational and administrative skills, including budget and project management.
• Ability to build excellent working relationships, especially with supporters and partners.
• Strong team player who will ensure clear and regular communication with the BIAS management team.
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems.
• A willingness to adapt and be flexible.
• Ability to travel.
• Competent user of Microsoft Office suite, with experience of CRM systems.
• Empathy and an understanding of the Irish community.

How to apply: 

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples. 

The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis. 

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £36,547 - £39,372

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA847

Main Purpose and Scope of the Job:

Prepare compelling responses to grant applications, support the Business Development Director and wider leadership team with responses to complex tenders and high-value funding applications.

Ensure all policies, procedures and practice are reviewed in line with designated timescales and meet the quality assurance requirements of the national outcomes framework and service standards for VAWG, SafeLives, Women’s Aid NQS, RESPECT accreditation principles and any additional frameworks agreed by the CEO.

Lead, monitor and evaluate projects as designated by the Business Development Director e.g. project management of website redevelopment, collaborating with external contractors and our IT Manager to convey our organisational vision.

Support operational activities which inform whole-organisation improvement e.g. gather and analyse staff survey feedback data, possess a natural curiosity for data analysis and identification of trends which draw meaningful conclusions from qualitative and quantitative data.

Manage (and delegate where appropriate) and quality assure all subject access requests, complaints and data queries in line with Data Protection and GDPR legislation, working with, and supported by the Business Development Director (DPO) on complex cases.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and supporting all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

As the Devon Service Manager, you will oversee all the adult ITRS team and be instrumental in developing and sustaining networks, partnerships and new networks across Devon.  You will be responsible to the Head of Service and be part of the service manager team working closely alongside the other service managers.

Alongside your service manager colleagues, you will play a key leadership role in the delivery, development, and oversight of high-quality services for individuals impacted by domestic abuse, sexual violence and stalking, as well as for those who use harmful behaviours. You will be part of a team managing a diverse portfolio of services spanning prevention, crisis intervention, behaviour change, survivor recovery, and professional training. These include in-person interventions and digital platforms, therapeutic services and outreach across all age groups and communities.

You will be responsible for ensuring that our services are trauma-responsive, culturally competent and inclusive, with a strong focus on safeguarding, survivor voice and best practice. You will support teams to deliver consistently excellent support, ensure contract compliance and drive continuous improvement and innovation in a changing landscape.

As part of the Service Manager team, you will also hold strategic responsibility in scoping new projects, supporting research and business development opportunities. You will also ensure that the wellbeing and development of our people is at the front of our management and leadership priorities.

As the Devon Service Manager, you will have experience working with health professionals in a management or training capacity, and a comprehensive understanding of trauma-informed practice and managing risk. This service takes an innovative approach to both delivering training to GP surgeries and providing therapeutic support to patients referred to us via surgeries who have received our training.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Operational Responsibilities

• Service Delivery Oversight: Ensure the smooth and effective daily running of services across all areas—domestic abuse, sexual violence, stalking, behaviour change, survivor recovery, and training—delivered both in-person and digitally.
• Leadership and Management: Role model trauma responsive and inclusive leadership. Ensuring all staff and volunteers are effectively performance managed and live the charity’s values and have all appropriate resources to achieve excellence in their field. Work alongside colleagues from across FearFree to provide support, assistance and management to over teams where required.
• Safeguarding and Risk Management: Lead on child safeguarding and act as Deputy Safeguarding Lead when required. Oversee safeguarding practices across services, ensuring timely risk assessments, safety planning, and escalation of concerns.
• Quality Assurance and Continuous Improvement: Monitor service quality through audits, case file reviews, feedback, and outcome data. Lead service improvements in response to learning, client feedback, and evolving best practice.
• Policy and Compliance: Ensure all services operate within legal, regulatory, contractual, and policy frameworks. Maintain accurate and confidential records in accordance with data protection and safeguarding legislation.
• Performance Monitoring and Reporting: Track and analyse performance data to assess impact, identify trends, and inform service planning. Produce high-quality reports for internal leadership, commissioners, and funders.
• Partnerships and Representation: Maintain strong local and strategic partnerships with statutory and voluntary agencies. Represent the charity in multi-agency forums, commissioning meetings, and stakeholder events.
• Crisis and Incident Management: Support staff with complex or high-risk cases. Lead operational responses to critical incidents or safeguarding escalations in collaboration with senior leaders. Provide Duty Out of Hours cover as part of a Senior Management Rota for safeguarding and incident management.
• Volunteer and Student Engagement: Oversee the safe and meaningful integration of volunteers and student placements into service delivery, ensuring appropriate supervision and development opportunities.
• System and Process Improvement: Identify inefficiencies in operational systems and work with others to develop streamlined, integrated processes across services and reporting tools.
• Strategic Oversight: To take part in, and contribute to Executive Leadership meetings as required, providing operational guidance.
• Budgets and Financial performance: Carefully monitor and evaluate both financial and non-financial performance and create contingency plans to predict and rectify any variables. Contribute to the creation of annual and budgets and financial targets.
• Advising on new development opportunities: Utilising data, local and national knowledge, identification of unmet needs, professional relationships and best practice to contribute to new opportunities.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Theatr Iolo are looking for a Marketing & Communications Manager to be responsible for devising and implementing all marketing, audience development and engagement strategies and campaigns for all aspects of the company’s work to deepen engagement and diversify our audience.  If you share our passion for theatre, for nurturing imaginations and creating stories that will last a lifetime, we want to hear from you! This is a fantastic opportunity to join our team and build on our incredible history, shaping the company for the future.

If you’d like to apply for the post of Marketing & Communications Manager, we will ask you to complete an equal opportunities monitoring form and send us a copy of your CV and a letter of application  We will also accept a BSL application or short video recording of less than 5 mins. We are looking forward to hearing why you are interested in this post, and what skills and experience you would bring to the company, referring to the job description and person specification. 

The closing date for applications is noon on Friday 20 March 2026 and initial interviews will be held on Thursday 23 April 2026 in Cardiff. We will confirm receipt of your application by email. 

Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.​

About you:

This is a terrific opportunity to play a fundamental role as Research Communications Manager at Muscular Dystrophy UK’s in developing and shaping our research communications ensuring the timely and proactive communication of our research impact.

• You will have a strong ability for explaining research and science to a lay audience. 
• You  will also proactively identify communication opportunities and ideas for engaging content to promote and publicise our research projects.
• You will work closely with teams across the organisation providing them with information about our research activity to support their work.
• You will manage the charity’s research information service, our Research Line.
• You will work with the Director of Research and Innovation and Director of Marketing and Communications to lead the development of our research communications plan.​

Your Cover Letter Guidance
When submitting your application, please ensure your cover letter provides clear evidence of the following:

• Experience of communicating scientific and clinical information to a range of target audiences
• Proven experience in communicating complex research topics to a lay audience
• Excellent interpersonal skills with an ability to build effective relationships internally and externally
•Proactive and able to identify communication opportunities and ideas for content in a range of formats
• Excellent copywriting, editing and proof-reading skills with ability to create written content for a range of audiences, especially lay audiences

Your cover letter should demonstrate how your background aligns with these criteria, using specific examples where possible.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Values and behaviours:

• A positive attitude and approach that reflect the charity’s values.
• Seek opportunities to contribute to the development of the charity.
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
• Always demonstrate role model behaviour.
  
   

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes ​great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: We operate a hybrid model (home and office, London SE1). ​

Closing date: Monday,16th February

NB Interviews likely to be held on Tuesday, 24th February and Wednesday, 25th of February

Please download the job description to see full role responsibilities

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Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.