Member Services Manager Jobs in Birmingham

Shine is recruiting 2x Shine Nurse Specialists

1x Full Time

Permanent

Shine Nurse Specialist (Adult Nursing/ Registered General Nurse)

Location: Home based - within a commutable distance of London as there will be a requirement for fortnightly travel to the Chelsea & Westminster Clinic and with additional occasional travel across England, Wales and Northern Ireland. 

1x Full Time preferred (part time 28 hours considered)

Temporary 12 month minimum contract

Shine Nurse Specialist (Adult nursing/ Paediatric nursing/ Registered General Nurse) 

Location: Homebased in England, Wales or Northern Ireland.

Shine’s Health Team 

Shine’s Health Team provides condition-specific health advice and support to people of all ages with spina bifida, hydrocephalus, NPH or IIH, promoting good self-management and enabling our members to live in optimum health.  The Team also aims to reduce the numbers of pregnancies affected by spina bifida and anencephaly through education around supplementation and fortification with folic acid, and other measures. 

Purpose of Job 

The Shine Nurse Specialist will deliver services and create resources to improve the health of Shine’s members, by informing members, their carers and professionals 

Principal Duties 

• To provide ad hoc advice to Shine’s members, their carers  and professionals on complex health issues, and signpost to NHS services 

• To attend and represent Shine at the Chelsea & Westminster Spina Bifida Clinic (for permanent role)

• To collect information, statistics and research from a variety of sources to inform Shine’s health projects 

• To create resources to inform and support members’ health 

• To develop training/information resources for professionals 

• To plan and deliver projects, events, presentations and information sessions for members and professionals 

• To provide an information resource for Shine staff 

• To form and engage with networks of health professionals 

• To represent Shine at events and meetings 

• To work closely with the Health Research & Information Coordinator to produce and disseminate health information to Shine members and the general public 

Skills and Experience 

Essential 

• Professional/Registered Health Qualification, for example:

  • Adult Nursing 

  • Paediatric Nursing 

  • Registered General Nurse 

• Experience of searching scientific and medical literature, collating information and writing reports 

• Excellent communication skills, written and verbal 

• Ability to work effectively alone and as part of a team 

• Ability to plan and deliver projects 

• Good presentation skills 

Desirable 

• Knowledge of the physical aspects of spina bifida and hydrocephalus 

In return, Shine will offer you: 

• A competitive salary

• 3% pension contribution 

• Life Assurance cover from 12 months service 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service  

• Broadband allowance 

• Support to learn and develop 

If you would like to have a chat about the role in more detail or have any questions, please contact Gill Yaz, Head of Health.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: 21/04/25 at 11pm 

Interview (virtual): Wednesday 30/04/25 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re seeking an exceptional and experienced project manager to deliver a pivotal role within our ground-breaking national Kinship Training and Support Service, funded by the Department for Education.

This is our largest contract, and this role is key to enabling our organisational activity. The service offers over 300 online and in-person training events and workshops per year, tailored to meet the specific needs of kinship carers. We need to ensure at least 4,600 kinship carers attend.

You’ll be accountable for successful project delivery, working with executive project sponsors (Chief Operating Officer and Services and Digital Director) and workstream leads (Associate Directors and Heads of departments) to deliver KPI’s to deadlines, escalating and managing risks early.

The type of person we're looking for

You’ll have extensive experience in successful delivery of complex projects that include multiple workstreams and a range of internal and external stakeholders, with technical and non-technical stakeholders. Through your experience of planning, monitoring and controlling project delivery, you’ll quickly set up the necessary systems and processes for success.

You’ll bring strong leadership and communication skills to designing and implementing integrated plans, agreeing deliverables and ensuring accountability. You will need to own this programme of work, and you will need to move at pace.  You’ll interpret needs effectively, ensure clarity of roles and responsibilities and build project management capability. You’ll have a solutions-focused approach and naturally motivate and inspire others to get things done.

Key responsibilities include:

• Work closely with project sponsors, steering group and core team to be accountable for delivery of the programme project KPIs.
• Use a flexible and collaborative approach to set up, deliver and mobilise projects ensuring delivery of vision, aims and objectives.
• Ensure full project documentation, robust project initiation and effective project management and processes ensuring key activity is on track.
• Quickly build detailed project and workstream plans on our project management tool (Asana), ensuring clear roles and responsibilities and supporting colleagues to use the tool effectively.
• Manage multi-department core team including consultants and agencies ensuring they are motivated and working well.
• Set up and implement processes and procedures for successful delivery.
• Support and work with all the workstream leads and deliver integrated plans across the service, focusing teams on what is most important for delivery to meet targets.
• Effectively manage internal and external project communications.
• Establish project documentation across initiation, planning, execution, monitoring and controlling, and closure

Essential knowledge, abilities, skills and experience include:

Project Management qualification or commensurate experience.

• Extensive project management experience in planning, documenting and managing complex project set-up and execution and monitoring performance through the project lifecycle.
• Significant working experience of successful project delivery through effective management of risks, costs, time and milestones.
• Ability to influence others, communicate effectively and build collaborative and productive relationships, internally and externally.
• Proven ability to interpret and transmit the needs of the technical and non-technical teams.
• Ability to solve issues quickly, efficiently and creatively.
• Self-starter who can take the initiative and shape project
• Impressive time management and organisational skills.
• Excellent writing and communication skills.

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Friday 14 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 24 March 
• Second interview: In person - starting from Monday 31 March

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

We are looking for a Senior Employer Engagement & Partnerships Manager to support Youth Futures with achieving their ambition as part of their strategy to influence employer behaviour and practice to support more young people into employment.

This role is suited to someone who can demonstrate a strong ability to influence employer behaviour and practice change, working directly with employers or through stakeholders with experience of, or a passion for tackling youth unemployment.

We are looking for someone who is a natural communicator, relationship builder, good problem solver and excellent at managing people and performance to achieve goals and targets.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download the Recruitment Pack.

Bowel Research UK is looking for an interim Research and Grants Manager to coordinate and evaluate the management of the charity’s research activities. This role covers all aspects of pre- and post-award research management, impact reporting, grant finance management and governance, co-ordination of the Charity’s scientific committees and shaping external scientific communications to supporters and other stakeholders. Additionally, you will foster and maintain strong relationships with researchers, serving as the primary point of contact for engaging with the research community. 

The charity has approximately 50 active research grants to the value of in the region of £1.5 million. The Interim Grants & Research Manager will be responsible for managing these. 

Bowel Research UK are bringing this role in as an interim position rather than permanent, to support the day-to-day duties whilst this post holder also supports with reviewing the research and grants functionality within the organization, and help senior leadership decide on future requirements. You will act as an internal consultant, using your career experience to critically assess and analyze the charity requirements and provide guidance and direction.  

This role would suit someone looking for a fresh and exciting challenge, who would be energized by both providing internal consultancy and managing the day-to-day.  

If you feel you have relevant expertise and the motivation and enthusiasm the role needs, but perhaps don't have experience across all areas in the person spec, please do still express interest. 

As part of the process candidates will have a screening call with THINK Recruitment, and there is the opportunity for screened candidates to have informal calls with the CEO (the recruiting manager for this role) to find out more.  

This is an opportunity to work with the UK’s leading specialist bowel cancer and bowel disease research charity. Bowel research UK believe that a cure for bowel cancer and effective treatments to mitigate, or entirely eradicate, other bowel diseases is possible – but only if vital research is funded and investment made into the scientific and medical communities today, to see the benefits tomorrow. 

Bowel Cancer Research are a flexible employer, for this post they are looking for someone to be comfortable with joining the team in the London office once a month. If the post holder would prefer to work more regularly from an office base the charity has office space at Royal College of Surgeons in central London. Most team members work from here on Tuesdays and Thursdays. 

The 21-hour week can be worked in the way that best suits the post holder, e.g. 3 full days or spread over 5 days.  

For further information relating to this position, please download the candidate pack.  The closing date is Sunday 6th April, however applications will only be considered from candidates who have had a screening call with THINK Recruitment, so please ensure you express interest by midday Friday 4th April to ensure time for a conversation. 

We are seeking a skilled relationship manager who can create an exceptional experience for our high-value partnerships and play an essential role in our dynamic corporate Partnerships team. Join us in driving outstanding results and making a meaningful impact as we work towards our RoSPA mission. Our efforts focus on preventing accidents, emphasising home safety, health and safety courses, road safety, and workplace health and safety.

Location: Hybrid with regional travel (must be able to commute to the Birmingham HQ twice a week)

For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year.  We have grown in to a uniquely, well-rounded safety charity with an increasing global influence necessary to drive change in the modern world and strive towards our vision of an accident-free world.

As a part of RoSPA’s Partnerships team, you will play a vital role in helping to achieve this by driving growth with UK based and international organisations.

So, are you …?

• An experienced Partnerships Manager, or similar, looking to branch out
• A good communicator both written and verbal
• Committed to promoting high standards of service and advice
• Passionate about the life-enhancing and saving potential of health and safety

As a Partnerships Manager, you will:

• Lead the creation and delivery of compelling proposals to prospective partners.
• Develop persuasive pitch materials to effectively present partnership opportunities to potential clients.
• Close deals by identifying opportunities, addressing client needs, and offering creative solutions.
• Establish and maintain relationships with new partners to expand the business network.
• Build long-lasting relationships with existing partners, ensuring continued collaboration and growth.
• Identify and seize opportunities for mutually beneficial partnerships, exploring creative solutions that align with both parties’ objectives.
• Represent the company at external events, conferences, and meetings to build brand awareness and attract new partnerships.

Do you have …?

• An ability to build productive relationships with existing and potential clients
• A recognised relevant sales qualification
• A background in managing partnerships or strategic relationships

If so, we can offer you:

• Stable and long-term employment, with a leading name in the safety sector, enjoying an unrivalled reach and reputation
• The opportunity to join a committed team, and to contribute to a life-changing charitable mission
• Opportunities for training and professional development to help build your career in communications
• Salary sacrifice benefits: (including pension scheme, holiday purchase, Bikes2Work, car leasing scheme and Workplace Nursery scheme)
• Wellbeing: GP line, Health Cash Plan (including Employee Assistance Programme and gym/spa discounts), hybrid working, 25 days’ leave plus bank holidays (increasing with service), office shutdown over Christmas break, long service awards
• Free parking in central Birmingham location and interactive staff days. 

The RoSPA values:

• Respectful
• Open and Independent
• Staff Empowerment
• Prevention in Proportion
• Able and Ambitious

We believe in these qualities and hope that you will identify with them.

Closing date: 25th March 2025

If you are interested in applying for this role, please visit our company website RoSPA and submit a copy of your CV and a letter summarising your suitability and available start date.   

Applicants should be aware that RoSPA may undertake searches on relevant social media websites as part of the selection process.

RoSPA is committed to ensuring equality, diversity and inclusion towards all applicants, and eliminating unlawful discrimination.

National Advocacy & Support Service Manager

About the Advocacy & Support Manager role

You will join a team managing Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. This role holds the responsibility of the National advocacy & support team, you will be responsible for the line management and operational management of the advocacy & support service across the UK. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year.

You will remotely manage a team of specialist advocates and caseworkers that are based across the UK, providing needs-led support, information and advocacy to LGBT survivors of a range of violence and abuse. You will work with the Head of Advocacy and Support and other Advocacy and Support managers to ensure that survivors have access to timely, tailored support, while maintaining a high quality, consistent service, with a specific focus on remote support.

You will have an in depth understanding of violence and abuse that LGBT people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community and acting as a key Galop representative within a national landscape.

You will be responsible for ensuring that data collected about the service is consistent, thorough and appropriate in order to use for reporting, bid writing and evidencing the service provision offered. You will develop and maintain relationships with stakeholders and ensure that the service is effectively demonstrating its impact. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.

For more information on this role please download the attached job description.

Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK.
Hours: Full Time (35 hours per week)
Contract: Permanent
Line manages: Advocates and caseworkers
Reports to: Head of Advocacy and Support
Salary: £36,590.97 - £39,743.06

Closing Date

Applications should be submitted by 10:00am on 1st April
First round interviews will be held 10th April

REF-220289

The vacancy

We are seeking to appoint seven Advisory panel members for the following committees:

Companies Committee (one dispensing optician, one optometrist and one business registrant) 

Education Committee (one dispensing optician and one registered medical practitioner)

Registration Committee (one dispensing optician and one lay member)

Please note that applicants cannot be appointed to more than one committee.

About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct.

About the Advisory Panel
The Advisory Panel is a meeting of the four Council’s committees (Companies, Education, Registration and Standards) in plenary session. They are established by statute for the purpose of giving advice and assistance to Council (whether or not in response to a request from them) on:

· matters relating to business registrants other than matters required by the Opticians Act to be referred to the Investigation Committee, the Registration Appeals Committee or the Fitness to Practise Committee;

· matters relating to optical training, education and assessment;

· matters relating to registration, other than matters required by the Opticians Act to be considered by the Registration Appeals Committee; and

· matters relating to the standards of conduct and performance expected of registrants or those seeking admission to the register.

The committees and the Advisory Panel meet about twice a year. You can read the current terms of reference for the Advisory Panel, Education Committee, Registration Committee and Standards Committee.

 

Remuneration and time commitment

A daily fee of £319 will be paid. This is in line with our member fees policy and member fee schedule.  This is taxable and subject to Class 1 National Insurance (NI) contributions. It is not pensionable.

Members can claim expenses for travel and subsistence costs incurred on Council business as set out in our expenses policy.

This role is part time with a commitment of approximately 2-3 days per year, including time spent preparing for meetings.  Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices in London or other suitable venues.

We would welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.

For more information about these roles please see the attached candidate information pack.

APPLICATION DEADLINE:  midnight Sunday 06 April 2025.

Online interviews will be held on either week commencing 02 June 2025 and 09 June 2025.

We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Research Manager to lead on evidence-based research and insight management, who can utilise the wealth of data, insight and experience that SOS UK can access from around the world.

• Help shape and drive forward our new knowledge hub 
• Improve our evidence base to strengthen fundraising, impact reporting and inform our programmes, advocacy and communications
• Accompany research projects, from beginning to end, as the main contact 
• Identify opportunities for new research and collaboration
• Support the development of new research programmes 
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a dynamic and experienced research project manager, who can channel your passion for social change into a research strategy, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 6 April 2025, 17.00 UK time. 

Please note: The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

This is a key role within the Engagement Directorate at Blind Veterans UK as we are working through a new strategy which ensures we become data and insight led and put our audiences at the centre of all our communication. This presents an excellent opportunity for you to help revolutionise how Blind Veterans UK conducts data selections and to play a key role in producing actionable insights as we seek to increase the sophistication of our marketing activity and deliver an excellent supporter experience.

You will be responsible for the accurate and timely delivery of complex database extracts from Raiser’s Edge using FastStats, ensuring all data selections are delivered to a high standard for communications to Blind Veteran UK supporters. This includes ensuring data selections are scheduled, developed, tested and checked, and delivered in accordance with the agreed brief and deadlines. The critical element to this role is developing a campaign planning process that embeds a test and learn culture and drives innovation and improvement in our communications.

You will work with the Insight Manager and wider Engagement (fundraising and Comms & Marketing) Team to implement journeys and automations to improve second gift rates and drive sustainable income.

As well as leading on data selections, you will manage the insight planning and request project boards, working with the Insight Manager to respond to both ad-hoc insight requests and longer term insight projects.

Main duties and responsibilities of the role - what you'll be doing:

• Lead on data selections. Responsible for ensuring all data selections are produced in an accurate, consistent and timely fashion, in accordance with agreed data selection briefs and deadlines.
• Manage the scheduling of delivering data selections to ensure there is clarity on what data selections are upcoming, to manage any potential clashes and to plan and prioritise the workload.
• Develop an excellent process and structure for delivering data selections that guarantees their consistency and accuracy.
• Work with stakeholders to ensure data selection briefs are completed correctly, definitions are clarified, and the final selection meets the criteria outlined in the brief.
• Work with the Insight Manager to identify insight-driven recommendations for campaign planning, and to ensure testing within data selections is valid and robust.
• Attend end of campaign meetings, and lead on the presentation of results and test outcomes and feedback on process improvements.
• Work with the Insight Manager to drive forward innovations in data selections, such as using propensity models to identify the right supporters to communicate with.
• Continually seek to improve the data selection process with the aim of automating and streamlining to improve the accuracy of selections.
• Lead on the implementation of a campaign planning process focussed on driving improvement in selection results through data-informed decision-making.
• Play a leading role in the planning of the calendar to manage communication activities.
• Work with the Insight Manager and Data Management functions to ensure the necessary data is being captured and is accurate, to enable campaign analysis to be conducted.
• Work with 3rd parties to ensure the timely and secure transfer of data selection files.
• Build and monitor supporter journeys for all data cohorts, improving the process based on findings.
• Send email communications, including testing and implementation of dynamic content.
• Manage the insight request project boards, assist in responding to ad-hoc insight requests and work with the Insight Manager on larger insight projects.

About Blind Veterans UK

At Blind Veterans UK, we are here to support anyone who has served in the Armed Forces or National Service, and who is now living with significant sight loss. We provide veterans with rehabilitation, training, practical advice and emotional support.

We’re a transformational team that believes every vision-impaired veteran should be able to lead the life they choose. We help blind ex-service people of every generation – and since 1915, we’ve provided support to tens of thousands of vision-impaired veterans.

Together we can help rebuild blind veterans’ lives after sight loss. Away from isolation and towards a life of fulfilment and happiness.

Position: Data Selections & Insight Analyst

Reports to: Insight Manager

Location: Remote working. We have an office in Queen Square, London, for those who wish to come into the office.

Hours: 35 hours per week (full-time)

Salary: £35,000–£37,000 per annum

25 days annual leave (not including bank holidays)

To apply please submit a CV and a covering letter outlining your relevant skills and motivation.

Closing date:  11th April 2025

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

At Birmingham Hospice, our teams are committed to improving the quality of life for people living with life-limiting conditions and supporting their families and loved ones during one of the most challenging periods they’ll ever face.

Within the ICT team, we aim to ensure that our organisation and our colleagues can work capably and efficiently. Our perfect colleague should have a wealth of knowledge spanning various technologies and ability to use these skills to track, troubleshoot and deliver five-star solutions, while meeting SLAs.

You'll be on the move—traveling across the city to shops, hospices, and homes to deliver hands-on, face-to-face IT support and therefore, this role requires flexibility, including occasional flexibility in working hours required to support some of our colleagues and work locations.

From managing field service tickets end-to-end, to optimising network and server maintenance, you'll ensure seamless tech operations. You'll collaborate with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, and provide accurate insights and solutions to drive continuous improvement, growth and efficiencies in our service.

If you’re keen on the varied nature of the role, and if developing over time through our development resources and peer learning aligns with your own personal growth mindset, we’d love you to apply.

The following qualities/experience are essential:

· Advanced in-depth Windows 11 & Office 365 knowledge

· An independent, self-starter who consistently demonstrates a strong and productive work ethic, the utmost professionalism, and excellent communication skills.

· Demonstrable face to face and remote customer relationship skills and experience.

· Strong customer and delivery focus, with a desire to meet and exceed customer expectations.

· A highly collaborative and supportive approach and committed to teamwork at the highest level, to help others succeed, striving for achievements at personal, team and organisation levels.

· Capable of learning and adopting new skills and knowledge, and ability to pick up on technical and business challenges quickly.

· Desire to learn IT Infrastructure Domain knowledge/ expand current knowledge and expertise.

· Full, valid UK Driving Licence

To view the full job description for this role and to apply for this vacancy please visit our vacancies portal on our website.i

Are you a proactive fundraiser with a proven track record of raising funds from individuals?  Are you passionate about creating excellent supporter journeys? Do you enjoy creating content for digital marketing? If so, this is the role for you!

About Us 

Hamlin Fistula UK is dedicated to our mission of ending obstetric fistula in Ethiopia. We are a small passionate team, committed to working closely with Hamlin Fistula Ethiopia to transform lives and restore hope for women affected by childbirth injuries.

The Opportunity 

We are seeking an experienced and ambitious Fundraising and Communications Manager to lead and grow our income from individual donors, community fundraising, and in-memory giving. You will work closely with the Head of Fundraising to develop and deliver our individual giving strategy, with the goal of increasing supporter engagement and sustainable income. 

With a generous investment budget and an opportunity to test and refine fundraising approaches, this is a fantastic role for a creative, data-driven, and results-oriented fundraiser looking to make a real impact. 

You will take ownership of donor recruitment and retention, ensuring an exceptional supporter experience. You will also lead digital fundraising and marketing, producing compelling content for our website, social media, and email campaigns. 

This is a flexible, part-time role, ideal for someone who thrives in a collaborative environment and is passionate about our mission. 

What You’ll Bring 

• Experience: A strong background in public fundraising, with demonstrable experience of meeting targets for recruitment and retention of individual donors. 

• Digital Skills: Strong digital marketing skills, including content creation, social media management and email marketing. 

• Approach: Highly organised, with the ability to take the initiative and manage your own time to meet deadlines whilst managing a varied workload. 

• Personal Drive: Enthusiasm, energy, and a commitment to get things done, along with excellent interpersonal skills to work effectively with diverse stakeholders. 

What We Offer 

• Flexible Working: This role can be carried out remotely from anywhere in the UK, with quarterly face-to-face team meetings (travel costs covered) to maintain a collaborative spirit. 

• Generous Benefits: As well as an annual salary of £41,600 (pro-rata), Hamlin Fistula UK offers a 10% pension contribution and health cashback scheme including physiotherapy, eye care and dental treatment.

• Supportive Team Environment: Work within a small, highly motivated team that values creativity, collaboration, and impact. 

Ready to Make a Difference? 

If you’re looking for a role where your skills directly contribute to life-changing work, we’d love to hear from you. Bring your expertise in public fundraising, your skills in digital marketing, and your drive to create lasting impact to Hamlin Fistula UK. 

How to Apply

Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter and answer a few short screening questions to help us ensure the role is a good fit for you. 

There will be a webinar with the CEO and Head of Fundraising to learn more about the role and ask any questions on Thursday 13th March at 12.30pm. Please see the details in the job pack attachment for how to sign up. A summary of all questions and answers will be shared with everyone who signs up, in case you are not able to attend the webinar.

We have an opportunity for a Strategic Planning Manager to join the Strategic Planning team on a full-time fixed term contract for 12 months. This is a dynamic role where you will co-ordinate the key components of the strategy management system.

It’s an exciting time to join the Fund as we implement our 2030 strategy ‘It Starts with Community’. Our ambitious 3-year Corporate Plan sets stretching goals to guide the organisation’s delivery of the strategy. The Strategic Planning team plays a key role in driving the Fund to achieve our overarching strategic ambitions. Through our strategy, we aim to build resilient communities that are more inclusive and environmentally sustainable. We’re committed to focusing our efforts where the need is greatest, particularly with people, places and communities who experience poverty, disadvantage, and discrimination. We’re eager to make a significant impact in the years ahead.

You will be part of a small, dispersed team working flexibly to meet the needs of our key stakeholders. The team oversees the Fund’s corporate planning, business planning and project/programme management processes to ensure we achieve our strategic ambitions.

You will bring expertise in strategic planning to facilitate the annual business planning process within senior leadership teams across the Fund, supporting directorates to deliver our strategic aspirations. We are looking for someone with a keen eye for detail who can also see the bigger picture. Through a continuous improvement approach you will regularly review our ways of working and be empowered to identify and implement innovative solutions. With your strategic thinking and analytical skills you will contribute to reports to senior leaders to provide assurance, raise issues and support effective decision making.

You will work collaboratively with our wider network of colleagues from across the organisation to deliver our key corporate processes,  including the Finance team to ensure alignment between planning and budgeting.

You’ll play a key role in reporting against our strategic transformation and delivery programme, helping the Fund to assess whether we are on track to achieve our goals. You will have a strong background in project delivery, helping to develop and strengthen our internal project management capabilities by rolling out project management tools and templates, and providing coaching and guidance to project leads.

With strong organisational skills you will manage your workload and priorities throughout the year, ensuring that team priorities are met and aligning your efforts with the overall goals of the team. Your strong communication skills and passion will help raise the profile of the team and our work with colleagues across the Fund. There will be some travel expectations, with quarterly face-to-face team meetings within one of our offices.

Interview Date: 7/8 May 2025 (online via Microsoft Teams)

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential criteria

• Experience in delivering key elements of a strategy management system
• Experience of developing processes, systems and associated guidance and template documentation and guiding, mentoring and coaching individuals through the implementation of processes
• Solid stakeholder management experience with the ability to influence and engage colleagues at all levels
• Strategic thinking; ability to maintain overall perspective on the wider context
• Strong communication skills, working across team and organisational boundaries at all levels.
• Experience of project management methodologies and risk management
• Excellent planning and organisational skills

Desirable criteria

• Project management qualification i.e. Prince2

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)