Member Services Manager Jobs in Bristol, Bristol City
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for
§ To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.
§ Representing MfM at a senior and strategic level with external partners.
§ Support and build strategic direction for MFM.
§ Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value
§ Work as a member of the Senior Leadership Team to develop, grow and sustain MfM.
§ Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.
§ Manage and develop the Volunteer Program.
§ Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.
§ Delivering training sessions for staff and volunteer, sessional workers and placements.
§ Managing regular Co-ordinators meetings
§ Offering quarterly management supervision to staff team.
§ Offering regular management supervision group for volunteers.
§ Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.
§ Publicise service across Bristol, North Somerset and South Gloucestershire
§ Demonstrate an ability to empathise, encourage and support women towards recovery.
§ Promote MfM services to women during activities, as appropriate.
§ Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.
§ Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times.
§ Triage and manage the waiting lists for the services.
§ Supporting women as required within project work.
Supported families affected by maternal/perinatal mental illness (PMH) across Bristol, South Gloucestershire and North Somerset
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This post is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone to join our award winning team as a Business Manager, responsible for
§ Manage and lead the development and implementation of MfM Business leading on Coporate and Communiting fundraising and relationships
§ Representing MfM at a senior and strategic level with external partners.
§ Support and build strategic direction for MFM.
§ Deputise for the CEO
§ Work as a member of the Senior Leadership Team to develop, grow and sustain MfM.
§ Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations.
§ Delivering training sessions for staff and volunteer, sessional workers and placements.
§ Preparing and implementing a Marketing and Communications strategy and publicise MfM service across Bristol, North Somerset and South Gloucestershire.
§ Demonstrate an ability to empathise, encourage and support women towards recovery.
§ Promote Mothers for Mothers services to women during activities, as appropriate.
§ Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.
§ Work in close collaboration with Mothers for Mothers colleagues in the business development to act in the best interests of Mothers for Mothers at all times.
Supported families affected by maternal/perinatal mental illness (PMH) across Bristol, South Gloucestershire and North Somerset
The client requests no contact from agencies or media sales.
Drive Partnership Programme Manager
37.5 hours per week with flexible working hours and provision of an out-of-hours response as needed
£49,299 - £52,387
Fixed Term for 2 years
Home based with some travel to pilot sites when the role requires it
The Role
In April 2021 the Domestic Abuse Act received Royal Assent. The Act introduces a new civil Domestic Abuse Protection Notice (DAPN) to provide immediate protection following a domestic abuse incident, and a new civil Domestic Abuse Protection Order (DAPO) to provide flexible, longer-term protection for victims. DAPOs can impose both prohibitions and positive requirements on perpetrators. We were commissioned by the Home Office to design a triage model that will assess individuals for the suitability of these interventions; this triage model will be rolled out in the pilot sites which are going live in May 2024 and will be tested and evaluated in order to prepare for national roll out in 2026.The Programme Manager will oversee the roll out and delivery of the DAPO pilot Triage Model.
Benefits:
- 34 days’ holiday per year, including public holidays
- Flexible Working (e.g. compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme to buy up to an additional 5 days
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual learning budget
- Restorative Practice Training
- Time Off In Lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 16th May 2024
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
About the role
- Job Title: Justice Programme Manager
- Location: Remote/Hybrid/Nottingham
- Salary: £40,000 p/a based on 35 hours per week
- Fixed term contract for two years
Headway is seeking a new Justice Programme Manager who will expand the current services to have a greater impact on police and probation services, improving knowledge and understanding and the support offenders with brain injuries receive.
We want someone who can both oversee the existing projects, such as our brain injury ID cards, whilst expanding the services in line with our new strategy, due to launch in the summer of 2024.
What will you do:
- Develop and implement a strategy for Headway’s work within the criminal justice system.
- Work with and develop key relationships across, police, probation services to improve knowledge and systems for offenders with brain injuries.
- Develop new justice related projects, including working with Headway’s fundraising team, to generate new income to expand the services.
- Work with the network of local Headway charities, to expand their work, within the justice system.
- Manage and deliver Headway’s justice related training initiatives.
- Oversee the successful delivery of Headway UK’s Brain Injury ID Card, including the line management of the project lead.
About you
We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:
- Have a passion for improving lives for brain injury survivors, within the criminal justice system.
- Have substantial experience of working within the criminal justice system.
- Be able to operate at both a strategic and an operational level, with experience of planning and delivering a range of projects and programmes.
- Have experience of generating income, from statutory and governmental bodies, such as HMPPS.
- Be an excellent communicator with experience of building partnerships within the criminal justice system.
Benefits
As a staff member at Headway UK you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About us
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.
Safeguarding
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.
Equality, Diversity and Inclusion
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to drop us an email if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway UK and we look forward to getting to know you!
Next steps
- Closing date: Wednesday 15 May 2024 at midnight
- Interview: Thursday 23 and Friday 24 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Remote with occasional travel to Bristol
Salary:£42,750
Length of contract: Fixed Term Contract – 12 months
Hours per week: 37
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Operations Manager role:
As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.
Key duties and responsibilities of the Operations Manager:
Operations:
- Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually)
- Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
- Compliance with Health and Safety legislation
- Oversee the effective management of communal facilities, office resources and equipment.
- Responsible to complete, monitor and maintain the Operations Risk Management register.
Data Protection and Management:
- Provide subject matter expert advice on GDPR compliance and data protection.
- Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date.
- Responsible for all Subject Access and Right To Be Forgotten Requests
- Act as the ICO liaison.
- Responsible for setting GDPR training requirements
- Manage the Intranet and SharePoint sites
- Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies.
- Responsible for monitoring the ongoing archiving connection.
IT:
- Work with the external IT contractors to ensure effective delivery of the WA IT strategy.
- Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services.
- Plan, develop and implement strategies for IT
- Ensure organisation wide compliance with IT policies.
- Manage responsive IT support, maintain central records for externally provisioned services.
- Oversee the effective use of databases and file storage
What we are looking for in our Operations Manager:
- Experience and knowledge of a variety of software packages, particularly MS products
- Line Management experience
- Experience of hardware troubleshooting and support
- Solution driven and the ability to think creatively, working to tight deadlines
- Experience in health and safety
- Excellent IT skills and computer literacy
- Good knowledge of GDPR and confidentiality
- Good oral and written communication skills
Benefits of joining us as our Operations Manager include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
- Please read our Single Sex Statement on the Women's Aid website
The client requests no contact from agencies or media sales.
Location: Remote (UK-based), role may require occasional travel
Salary: £42,750 per annum
Length of contract: Fixed Term until 31 March 2025
Hours per week: 37
Reports to: Head of Strategic Programmes
Closing date: 9am, 1st of May 2024
Interviews: w/c 6th May or w/c 13th May 2024
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Project Manager role:
As Project Manager, the successful candidate will play an integral role in working across the organisation to ensure that sound project management principles are being used in all aspects of our work. You will be responsible for delivering cross-cutting, significant and complex programmes and projects that underpin Women’s Aid’s strategy.
You will support the Head of Strategic Programmes to effectively schedule and monitor the projects, programmes and core business activity across the organisation, in line with our key strategic goals.
Key duties and responsibilities of the Project Manager:
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Full scale project management of key strategic projects across a project’s full life cycle, to deliver within scope, on time, on budget, and within quality commitments. This includes designing project models, allocating resources, scheduling, monitoring, stakeholder communications, reporting and budget management.
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Assessing and recommending to the senior leadership team the viability and suitability of new proposed projects.
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Continually ensuring project specific risks are identified, assessed and mitigated, and escalating to senior managers as appropriate.
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Supporting the creation, embedding and monitoring of performance and outcome measures relating to project deliverables.
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Monitoring and managing interdependencies between projects across the organisation, and ensuring that projects are delivered in line with Women’s Aid’s strategic objectives.
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Building professional and functional working relationships with key stakeholders, across all levels, to ensure optimum information flow and understanding of key business areas.
What we are looking for in our Project Manager:
Essential:
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Substantial (5+ years) proven experience in project planning and execution, monitoring and reporting, and achievement of objectives.
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Experience managing large (£50k+) and complex (e.g. cross-cutting multiple teams/functions) budgets.
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Ability to work at pace and deliver to deadlines, prioritising work depending on organisational need.
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Ability to interpret top-line briefs and turn these into practical action.
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Ability to identify and manage project-based risks and issues, identify key decision points and define options for decision-makers.
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Ability to work on own initiative to meet objectives in a complex, changing environment
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Excellent verbal and written communication skills, including facilitation and presenting to a wide range of audiences
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Knowledge of a variety of project management principles and frameworks.
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Commitment to anti-discriminatory practice and equal opportunities.
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Willingness to travel across the UK on occasion, as required by the job role
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A basic understanding of the experiences and needs of women and children affected by gender-based violence.
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An understanding of the role and work of Women’s Aid, and commitment to its values.
Desirable:
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Project management qualification.
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Cross-organisational matrix programme management.
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Project management work in a similar not for profit setting.
Benefits of joining us as our Project Manager include:
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Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
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Valuable Pension Benefits: a generous 7% employer contribution.
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Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
-
Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
-
Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
-
Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
-
Please ensure that you also complete the EDI form and send all completed paperwork to recruitment. (Please clearly mark your name and the role title in the subject line of your email).
NB:
-
Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
-
If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
-
We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
-
All posts, including remote posts, must be based in the UK.
-
Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
-
We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies. For an informal chat about your needs or to receive the application pack in another format, please email recruitment.
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Please read our Single Sex Statement here: Women's Aid: Single sex services statement - Women’s Aid
The client requests no contact from agencies or media sales.
Service Manager - Montpelier, Bristol
Location: Bristol
Discipline: Care and Support
Job type: Permanent
Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration.
Expiry date: 31 May 2024 00:59
Startdate: ASAP
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?
We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.
Join us as a manager with Hft and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- and more
What will you be doing?
As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.
Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.
As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.
As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.???????
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
STRICTLY NO AGENCIES PLEASE
??????????????We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
Apply Now
REF-213691
Location: Home based with UK-wide travel, as required/on occasion
Contract details: Fixed term contract for 12 months (possibility to extend)
Salary: £40,000-£45,000 per annum
Hours: Full-time
Directorate:Strategy, Insight and Portfolio
Reporting to: Head of Commercial & Events
Responsible for: N/A
The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.
The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects.
To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity.
Who are we looking for:
The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.
You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.
You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.
You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.
What you will be doing:
Main Role Responsibilities
- To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary.
- To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.
- To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities.
- Measure and evaluate the success of the commercial strategy business development and income generation workstreams.
- To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations.
- To continually be researching new business opportunities for specific target markets.
- To develop new corporate partnerships through relationship building.
- To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.
- Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.
- Act as liaison and first point of contact for commercial enquiries into the NFCC and dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere.
- To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.
- Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders.
- Establish and maintain management processes and systems that provide for clear and understandable management information.
How to apply:
Please apply using your CV and a supporting statement via the NFCC websitev by 14th May 2024.
Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
Do you enjoy working in a fast-paced environment where no two days are the same? Do you have a genuine interest and passion to make a difference to women and their children?
We’re recruiting for an experienced Philanthropy Manager whose area of expertise securing multi-year, six-figure gifts from grant-making organisations; developing and managing a trusts and grants pipeline, including the application and reporting process, in order to build a reliable and sustainable income stream. The postholder will be responsible for all areas of trusts and grants fundraising, including writing compelling applications that solicit funding for Life’s vital work as well as reporting on our service delivery outcomes, maximising the opportunities for renewed funding.
The Philanthropy Manager (Trusts, Grants and Foundations) will be responsible for delivering a strategic approach to trusts, grants and foundations; working with service delivery areas of the organisation as well as the finance department, in order to create compelling projects, with measurable outcomes that can be reported on. The postholder will be able to articulate these projects into cases for support within written applications, matching projects with appropriate funders and delivering a compelling ask. This role requires the development of a trusts, grants and foundations pipeline, from research through to reporting, ensuring a sustainable and maximised income stream.
About Life:
Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Through our services, we help more than 45,000 people each year meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
The client requests no contact from agencies or media sales.
Here are the top four things to be excited about:
- Being at the heart of the global health partnership community, supporting UK NHS and other health workers to volunteer internationally.
- A broad grants management portfolio, working across several themes and countries across sub-Saharan Africa
- A chance to oversee inputs from a diverse team in order to manage programmes, including overseas staff, M&E colleagues and academic implementing partners.
- Take on a leadership role within THET, contributing towards the strategic direction of the organisation.
What is expected of you in the first six months?
- You will take on the management of at least one UK Government-funded health partnership grants programme operating across a range of countries in sub-Saharan Africa.
- This includes running the grants selection, award, contracting and onboarding process
- You will take over project governance structures, managing the inputs of programmes team members, Country Directors and implementing partners.
- You will organise and attend a programme launch event in-country, as well as visit health institutions in sub-Saharan Africa.
MAIN RESPONSIBILITIES
Programme Management
- Coordinate staff and implementing partners to ensure the timely completion of deliverables.
- Quality assure the application of THET’s grant management processes by other team members.
- Ensure compliance with donor/country agreements, regulations and requirements.
- Identify, track and manage programmatic risk.
- Ensure effective communication with partners, donors and other stakeholders.
- Oversee project budgets, including monitoring spend against budget, undertaking re-forecasting, and authorising spend.
- Oversee the quarterly reporting process to donors.
- Coordinate and support workstream leads within the project.
Programme quality and design
- Contribute to the design of new projects: co-ordinating the proposal team; overseeing a needs analysis; liaising with stakeholders; contributing to a Theory of Change; developing content; and developing the budget.
- Develop and nurture relationships with potential and existing donors, partner organisations and consultants as appropriate.
- Contribute to the design and improvement of project and health partnership quality programme approaches, including standards, processes, tools and guidance.
- Contribute to the delivery of capacity development interventions for grant holders and THET staff.
Monitoring and Evaluation
- With support from the Research, Evidence and Learning team, oversee Monitoring and Evaluation processes for the programmes you lead, e.g. logframe and reporting mechanisms
- Lead the quarterly and annual reporting and analysis review process with institutional donors.
- Write project reports and programme reviews, and coordination of donor reporting as appropriate.
- Ensure grant holders have effective M&E plans in place and coordinate the review of their reports.
- Coordinate visits to project implementation sites for monitoring and audit purposes.
- Facilitate learning and sharing of good practices across programmes and the wider organisation.
Team Support and Line Management
- Line manage members of the Programmes Team (1-2 Programmes Coordinators).
- Oversee the contracting, payments and deliverables of in-country consultants and other suppliers.
- Lead the induction process for new Programmes Team members and other THET staff when required.
- Work with colleagues from across the team to identify areas for improvement and strengthening.
Miscellaneous
- Attend and present THET’s work at UK and international events, including the THET annual conference.
- Join your choice of THET’s and external thematic working groups, such as on gender equality and social inclusion, on the climate crisis, etc.
- Contribute to the strategic direction of THET and play a leadership role in the Programmes Team
Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.
This letter should be submitted with a CV to THET by midnight Wednesday, 15th May, with ‘THET Programmes Manager’ in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please visit our website for a full Job Pack and instructions.
This post is UK based and you will require current and valid permission to work in the UK.
The client requests no contact from agencies or media sales.
Assessment Practitioner Team Manager
Remote (homebased) / hybrid or working from one of our 4 locations.
37.5 hours a week Monday to Friday
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.
We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.
The Role
Our Practitioner Led Assessment Service is the entry point for our beneficiaries seeking support from the Charity. Our Assessment Practitioners work in partnership with our beneficiaries to identify goals, individual needs and appropriate solutions.
The team provide advice, information and support and work collaboratively with the multi-professional team to ensure our beneficiaries are offered the right support at the right time.
Reporting into the Beneficiary Experience and Continuity Lead you will be responsible for day-to-day management of the practitioner led assessment service, holding a small case load and reviewing and resolving complex cases with the team.
You will work collaboratively with key stakeholders across health improvement and rehabilitation services, to ensure services are integrated, person centred, outcome focused and based on an ethos of recovery.
We promote a healthy work life balance for all employees, and in addition to a competitive salary and benefits package, you have access to a health care cash plan, Employee Assistance Programme, and other wellbeing support tools.
This role is subject to an Enhanced Disclosure and Barring Services Check.
About You
An excellent communicator, with a can-do-attitude, you will be a registered health or social care practitioner with a broad skill and knowledge base and will be experienced in managing a multi-professional team.
To be successful, you will:
- Be a registered health or social care practitioner, with membership of a relevant professional body
- Have experience of managing a multi-professional team within a health or social care setting
- Have experience of conducting telephone assessments (health and wellbeing), service user risk assessments and delivering advice and information to improve health and wellbeing
- Be able to communicate effectively with people at all levels, both verbally and in writing, together with sound judgment skills
- Have the ability to travel (within the UK) on occasion
- Have a suitable working area and space available that is free from distraction (if home working or hybrid). You will be provided with a laptop computer and access to our telephone systems and digital tools such as MS Teams.
The client requests no contact from agencies or media sales.
We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations.
You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart.
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JOB TITLE: Operations Manager
SALARY: £27,000 - £30,000 / year, FTE
LOCATION: Remote
FT / PT: Part Time
HOURS: Approx 16 hours per week. The hours will be flexible and may include evenings and weekends.
ANNUAL LEAVE: 25 days pro rata
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RESPONSIBILITIES
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You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.
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You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.
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You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them.
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You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.
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You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in.
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You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development.
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You will manage the budgeting and financial planning processes, working closely with the Treasurer.
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You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.
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You will participate in professional and networking events related to Big Green Heart’s field of intervention.
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You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.
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NECESSARY REQUIREMENTS
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At least two years experience in operations management, preferably within the charity sector.
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A self motivated individual, capable of independent working.
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Ability to translate vision into a working practice.
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Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
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Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.
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Familiarity with budgeting and financial management processes.
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Proficiency in Microsoft Office and other relevant software applications.
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Commitment to the mission and values of the Big Green Heart.
DESIRABLE REQUIREMENTS
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Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation.
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Familiarity with using KNACK database.
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The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate.
There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.
Please note that we can only consider applications from candidates who have the legal right to work in the UK.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join the thriving and dynamic SARSAS team as our Training Team Manager.
About the role
This is an exciting opportunity to help SARSAS realise it’s vision of a world without sexual violence, through our ambitious strategy to extend our training and preventive programmes.
Anchored in the voice of survivors and a feminist, women-led organisation you will lead our training team to deliver across multiple workstream and sectors to work towards achieving the change in society needed to end sexual violence.
Building on our excellent reputation and experience of delivering to VCS, statutory and corporate organisations, you will develop and implement credible plans to increase existing (training) business income, seeking out new opportunities and ensuring there is a realistic training pipeline.
You will support the team to ensure our diverse offer is accessible and delivered within agreed time, scope and budget.
About you
You will be passionate, creative, experienced and skilled in enabling the delivery of high-quality training programmes to drive forward our training and prevention services that have the voice of survivors at the heart of delivery.
You will be a strong and compassionate manager with the relevant qualities and experience to support a team of highly trained workers, with an understanding of the impacts of vicarious trauma.
You will be a strategic leader able to sustainably develop and grow our training provision enshrining our offer is agile to meet emerging needs.
You will be an effective communicator who will relish building and managing external relationships with clients, partners and funders across the VCS, statutory and corporate sectors, excelling in developing and maintaining internal relationships and external partnerships.
You will have excellent project management skills, ensuring that training services are delivered within time, scope and budget, with effective team-working skills and an ability to self-direct, manage your own time and prioritise effectively.
You’ll be excited by the opportunity to join SARSAS and work in a varied and busy role within a collaborative and supportive environment.
About SARSAS
SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
Salary: £36,000 pa (Full Time Equivalent)
Hours: 22.5 hours per week
Based: Bristol based with up to 50% working from home
Annual leave: 27 days + bank holidays (pro-rata)
Contract: Fixed term up to 12 months
Applicants will undergo a basic criminal record check before employment starts.
How to apply
Closing date for applications is Midnight on Friday 10th May.
Interviews
Interview’s will be held on Wednesday 29th May. Please ensure you are available for an interview on this dates.
The client requests no contact from agencies or media sales.
Job Title – Registered Manager - West Midlands
Pay - £52,939 per annum + £750 Homeworking Allowance per annum + £1,500 Out of Hours Allowance per annum.
Hours - 35 Hours per Week
Contract - Permanent
Location – Homebased - working with our team across West Midlands. Occasional travel will be required.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults. New staff will join us as we embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.
We pride ourselves on our flexible working opportunities, an extensive wellbeing programme and our benefits package, all curated to support a healthy work-life balance for all our staff. We will also invest in your learning, supporting you to grow and develop during your employment with TACT. You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.
We are currently the 4th Best Charity to work for and the 16th Best Mid-Sized Company in the UK according to The Best Companies criteria and our survey results have evidenced “outstanding” levels of engagement amongst staff in recent years. You can view our Best Companies summary video here.
Reporting into the Director of Children’s Services, the post holder has Registered Manager responsibilities for a wide-reaching geographical area which will have a staff team of Social Workers, Family Finding Worker, Engagement & Activity Practitioner, Consultants, Panel Members and Administration team. The post holder will prioritise trauma informed and therapeutic methodologies and actively support and encourage diversity and inclusion within all aspects of the role.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus bank holidays (pro rata if part time).
- Flexible working arrangements (including compressed hours, flexibility around core hours, and volunteer days policy).
- Family-friendly policies.
- Homeworking ‘bundle’ including annual allowance of £750, IT equipment and a loan for home office set up.
- Stakeholder pension scheme (salary sacrifice) and life insurance from day one.
- Employee Assistance Programme (including free CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
- Fantastic professional learning and personal development opportunities.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Sunday 12th May 2024.
Interview Date: Monday 27th May 2024 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. TACT reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.