Member services manager jobs in kings cross, greater london
We’re an independent charity that gives you the power to speak up to stop crime, 100% anonymously. Whoever you are, wherever you live, from communities to companies. By phone and online, 24/7, 365 days a year.
We also share advice on how to protect the people you care about from crime, so everyone can feel safe.
We are looking for Contact Centre Agents to work 24/7 shifts. The role will involve ensuring that information received from the public is passed to the relevant agency accurately and securely, without any reference to the caller’s identity.
We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.
Ideally, you will live in the London Boroughs of Sutton, Croydon, or neighbouring areas.
It is also essential that you have:
·good computer skills
·experience of working in an environment dealing with sensitive information
·experience of communicating well with others
·experience of working as part of a team
Contact Centre Agents must display honesty, integrity and reliability.
The client requests no contact from agencies or media sales.
SHiFT is an innovative, ambitious, and impatient organisation. We’re in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data and insights to help achieve this.
We’re a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a new and varied role, working alongside the Data & Insights Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT’s data infrastructure and learning capabilities.
This role is perfect for someone looking to take a step up in data management, training, and information sharing. The Data Analyst will play a key role in streamlining data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a ‘can do’ attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation.
Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role, and we envisage opportunities for fieldwork, e.g. conducting interviews, facilitating and moderating focus groups. We can provide training and support to help you develop the necessary qualitative skills. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment.
If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-analytical backgrounds, and get a kick out of improving processes – then get in touch.
We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change.
EQUALITY AND DIVERSITY
SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved.
As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown or Mixed Heritage within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team.
THE RESPONSIBILITES
SHiFT’s Data Analyst has responsibility for:
Data Collection and Management
- Support the effective use of SHiFT’s Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices.
- Assist members of our local Practice Teams (Practice Coordinators and Guides) with data queries and monthly surveys.
- Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness.
- Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change.
System Improvement and Efficiency
- Identify and implement opportunities to streamline data processes.
- Contribute to the continuous improvement of SHiFT’s Salesforce configuration, in collaboration with external developers and internal users.
- Help document processes and support training materials for system users.
- Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners.
Learning and Insight Generation
- Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations.
- Support the Learning Team’s efforts to use data for reflection, learning, and improvement both locally and nationally.
- Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems.
YOU WILL BRING
Beliefs and alignment:
- The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this.
- The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society.
- An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team.
- An alignment to SHiFT’s Values – ambition, courage, flexibility, and tenacity – which reflect the ‘Breaking Cycles’ ingredients (the foundations on which SHiFT is built).
- A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable.
- Dynamism, tenacity, and determination – you are someone who does not give up until you succeed. You have a ‘can do’ attitude.
- Curiosity and a commitment to learning – comfortable in a fast-paced and aspirational ‘start-up’ context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement.
Experience, knowledge, and skills – to be demonstrated in application
Essential
- Undergraduate level or equivalent experience in relevant subject area such as research methodologies, social research, sociology, criminology, policy etc.
- Highly developed knowledge and experience of data management systems, tools, and ability to use statistical and data analysis packages (Microsoft Excel, Power BI, or ideally Salesforce).
- Experience working with data entry, cleaning, and quality assurance processes.
- Experience in using data visualisation tools to create dashboards that improve efficiency and enable self-serve insight.
- Solid understanding and commitment to ethical and responsible research, data use and storage, and GDPR implications including anonymising sensitive datasets for analysis.
- A demonstrable track record of using data to generate insights that inspire meaningful change, and a genuine interest in data as a tool for social impact and learning.
- Commitment to Anti-racist and Anti-oppressive approaches.
- Highly technical, able to think about the data pipeline from end to end, resolve difficulties and proactively source data where appropriate.
- Comfortable working with stakeholders from non-analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
- A keen interest in improving organisational effectiveness and a passion for data literacy with an understanding of the delivery challenges and opportunities with the practical application of learning strategies.
- Demonstrably strong communication skills, with the ability to influence, build connection, and persuade at all levels and across teams.
Desirable
- Experience of survey and questionnaire design, qualitative interviewing and use of more innovative methods of qualitative data collection to capture user voice.
- Excellent presentation skills and ability to write reports both verbally and in writing clearly and confidently to a range of internal and external stakeholders.
- Familiarity with social sector data (e.g. education, social care, youth justice).
- Strong experience with Salesforce CRM platform.
- Experience of writing fundraising applications.
Qualifications and background
- Right to work in the UK.
- This post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service (DBS).
Candidates are encouraged to apply even if your experience does not precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us about your achievements and how this has shaped you, including things you’ve learned along the way.
Salary: £31,000 FTE.
Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed.
Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England.
Reporting to: Learning & Insight Lead.
Start date: ASAP.
Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, outlining your experience and suitability for the role, together with a CV, details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form in the job pack.
Applications close at 23.59 on 21st July 2025.
Applicants will be notified of shortlisting decisions on 22nd July 2025 and invited for interview as appropriate.
Staff panel interviews will be held virtually on 29th July 2025, this will be a values-based interview. Second round, competency-based interviews, will be held on either the 5th or 7th of August 2025. Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the application process.
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About Our Community Advice Team
Our Community Advice service is at the heart of our work—delivering generalist advice through face-to-face, telephone, video, and digital channels. The team ensures that people in Camden can access support across a wide range of issues including benefits, housing, employment, and more. We are proud of our strong volunteer base and the collaborative environment that supports both clients and advisers.
About the Role
As Advice Supervisor you will be a key member of our Community Advice team, supervising and contributing to the delivery of our core service. You will help ensure we provide a quality advice service to Camden residents across face-to-face, telephone, video channels and other digital developments and ensure the targets, outputs and outcomes of all the generalist advice contracts and/or grant agreements are met.
Ideally, you will already be an experienced Advice Supervisor; however, we will consider offering this role as a development opportunity if you are an experienced Generalist Adviser wanting to progress your career. You will need to have experience in delivering high quality generalist advice and casework and be able to demonstrate the potential to support others with varying levels of experience to do the same.
Closing date for applications: 9.00am Wednesday 23 July
Interview date: week commencing 28 July
Interviews will be held on Zoom.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
The successful candidate will be required to provide documentary evidence of their right to work in the UK.
Are you an outstanding Christian leader with a track-record of collaborative international working? Are you looking for the next opportunity to use your skills and experience for the benefit of a global organisation? If this is you, then you are invited to apply for the role of Chief Finance Officer at Open Doors International.
The global Chief Financial Officer of Open Doors International has a key leadership role both within the line-managed Open Doors International entity, and more widely across the Global Finance Network of development and field offices. The CFO reports to the CEO and works closely with other executives on all strategic and tactical matters as they relate to Financial Planning & Analysis, Financial Accounting (including transactional management and audit), Risk & Compliance, Treasury & Cash Management, Financial Data & Systems, Field Finance, Development Finance and Transformational Programs.
The CFO ensures Open Doors International is known for its excellent stewardship by delivering world-class and well-coordinated financial functions that contribute to excellent operations, risk management, forward-planning and mature governance.
You will:
- Be an experienced CFO with a strong track record of operating in international organisational structures, with exposure to developing markets, complex treasury and money transfer functions, and high-risk environments.
- Have experience of leading strategy formation, team supervision and timely delivery in a complex network or matrix style structures.
- Enjoy and have a matured gift of forward-planning, helping the Board, Executive Leadership Team and colleagues benefit from transparent budget plans in a dynamic missional context that will demand agility.
- Employ wise risk assessment in a context of faith, so that Open Doors can, with effectiveness and great sophistication, deliver its ministry in very challenging and at times restrictive environments.
- Bring a servant-hearted leadership gifting, including the ability to lead through influence and build consensus amongst divergent senior stakeholders; inspire trust; and take a highly relational and capacity-building approach with their colleagues.
- Have excellent communication skills - written, verbal and able to deliver insights with data; effective with a range of audiences from local staff to Board level
- Exhibit grace, to patiently but persistently mature a complex organisation moving through significant phases of growth in a rapidly evolving external environment
Your responsibilities are under the following headings (for a full explanation, please read the attached pdf):
- Strategic Financial Leadership
- Management Reports & Communication
- Accounting & Financial Controls
- Treasury and Cash Management
- Risk Management & Compliance
- Innovation & Transformation
- Leadership and People Management
Person Specification
KEY QUALITIES
Open Doors believes that spiritual maturity, character and behaviour are as important as financial competence, therefore the CFO is:
- A devoted follower of Jesus with a heart to strengthen persecuted Christians.
- Prayerful and able to take financial decisions, founded on faith in God.
- Able to build strong relationships across national cultures.
- Able to empower others and intentionally develop future finance leaders.
- Prepared to make difficult decisions and have honest conversations with grace.
- Active in a local church that supports their vocation and provides spiritual support.
- Emotionally intelligent and aware of the impact of their leadership on people.
- Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
KEY SKILLS AND EXPERIENCES
- A highly skilled Finance professional, who demonstrates an appetite for continued learning and personal development.
- Approximately 15 years of senior finance operational leadership experience prefered in multi-national commercial sector and/or international charity sector.
- Significant team management experience, including remote working across different time zones.
- Proven ability to lead change, including working well across many operational disciplines (Field programs, IT, Legal and HR teams, for example).
- Oversight of a complex treasury function providing financial access across geographical locations.
- Experience communicating and providing reports to Board Audit & Finance Committee.
Open Doors International will offer a competitive salary for the post. We are open to applications from anyone who is suitable for this role, regardless of their current location, with a willingness to be located within -6hours/+2 hours Central European Time zone for ease of communication within a dispersed global ministry.
Shortlisted candidates will be invited to an MS Teams Interview with the Open Doors International search panel. Finalist Candidates will be asked to come to Netherlands for in-person interviews on 5 September. The Open Doors International search panel members are very aware that this is a two-way discernment process, therefore we encourage each applicant to pray to the Lord and consult their trusted and closest fellow Christians as they consider this opportunity. The successful candidate will be expected to take up the post of CFO as soon as is reasonably possible.
Thank you for taking the time to prayerfully consider this opportunity and to learn more about the work of Open Doors International.
Your application should comprise:
• A mandatory covering note of not more than two pages outlining your motivation and relevant experience for the role. This covering letter should also include the names of your three referees and one of them should be your pastor or a church leader who knows you well. Please note – these referees will not be contacted until late in the process and with your prior agreement.
• A full CV/Resume, including educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements.
The client requests no contact from agencies or media sales.
Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle.
We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.
Contract: Full-time, Permanent
Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares.
Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
Ideal start date: ASAP, as agreed with candidate
We’ll also need:
- Proof of your right to work in the UK - regretfully we’re currently unable to offer sponsorships at this time.
- References
- To conduct relevant DBS or PVGs checks for Safeguarding purposes if you are offered the role in line with our Safer Recruitment practices.
The Opportunity
The Finance and Operations Officer’s purpose is to work within the Operations Team to provide essential financial and operational support for the whole charity.
Key responsibilities for finance range from providing advice and support for the whole staff team, important day to day and monthly financial processing for key stakeholders and assisting with the budgeting and forecasting process.
1. Finance
- Support the Finance and Operations Manager (FM) to prepare and deliver accurate and regular management information including monthly management accounts, budgets and forecasts, one-off finance reports, reporting for funders including grants and trusts, including end of project reporting.
- Monitor the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the FM, Head of Finance & Operations (HFO), Operations and Fundraising teams.
- Prepare payment runs for invoices and expenses, update weekly payments received reports and work closely with the Fundraising team to ensure expected income has been received.
- Support the FM, alongside our appointed accountants, to prepare audited Year End Accounts, and work to ensure the Accounts are completed, approved, and filed on time.
- Support the FM to manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation.
- Support the FM to devise and implement effective and efficient procedures, including the introduction of a purchase order system. From time to time, you may be requested to support the FM to maintain the payroll function of the organisation.
2. Operations and Administration
- Support the organisation, in ensuring that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures and ensure that data protection laws are being adhered to in relation to the storage of data. Run the data deletion process where such requests are received in compliance with GDPR legislation.
- Support the HFO and FM in overseeing operational matters such as SMF office administration, maintaining the asset register, insurance renewals, and Health & Safety compliance; act as point of contact for suppliers and service providers, including property managers, utility companies, couriers and cleaners; maintaining contracts and leases with office providers; purchasing office supplies & equipment and ensuring adequate stock levels are kept.
- Support the wider organisation through appropriate administrative tasks, for example the programme delivery team to ensure a good experience for students, particularly during the residential programmes
- Support the HR team with processes such as ordering laptops for new staff and communicating, updating and maintaining office policies contained in the Office handbook
- Undertake research activities to support Operations Team projects, for example potential new suppliers, benchmarking exercises and contract renewals
3. Strategic Responsibilities
- Support with training staff on finance processes, fraud awareness, data protection, and other areas of operations.
- Being a point of contact for all staff on finance and operations including office administration
- Ensure appropriate adherence to our financial and operational policies and procedures supporting the organisation to enact the highest standards, balancing that whilst processes are appropriately followed, they are not followed to the point where they compromise the standards or outcomes desired.
Need to know
- IT skills: Experience of using Microsoft Office, particularly Excel functions. Experience of using or awareness of any accounting and/or CRM (Salesforce) software.
- Accounting knowledge: Some understanding of basic bookkeeping would be preferable, including the importance of accurate and timely information for the running of the charity and an ability to maintain confidentiality.
Please see the full job description attached for a more detailed person specification.
Benefits
Annual leave
33/34 days (England & Wales and Scotland respectively - includes bank and public holidays).
Other benefits
Cycle to Work Scheme; Employer pension contributions of 5% of qualifying earnings; Employee Assistance Programme available to staff and their family; Flexible work options such as hybrid working, flexitime, part-time; Regular staff team building and business planning “away days”.
How to Apply
Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59PM, Sunday 13th July.
- Why would you like to work at the Social Mobility Foundation? (max. 500 words)
- What makes you a suitable candidate for the role? (max. 500 words)
Please note that generic applications and CV’s will not be considered.
Interviews: First round interviews will take place between 14th July and 18th July with multiple slots available at different times throughout the working day.
We unlock potential, broaden horizons and create opportunities for young people



The client requests no contact from agencies or media sales.
IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines and digital news sites in the UK. Through our work, we hold the press to account, protect the public when they need us and encourage high standards in the press, whatever the format, channel, or subject of the coverage. In joining IPSO, you will become part of a small professional, vibrant and fast-paced organisation and contribute to building our reputation as a trusted and independent champion of high-quality press and online news.
We are recruiting a Standards Policy Officer to join our small and friendly Standards and Regulation team.
About the role
The role of the Standards and Regulation function is to monitor newspaper, magazine and digital publishers’ compliance with the Editors’ Code of Practice and to take action to address concerns about editorial standards, including by undertaking investigations into serious standards failures as necessary. It’s a busy team that coordinates closely with others at IPSO and outside the organisation, engaging with members of the public, journalists, and experts on a wide variety of subjects. Some recent issues that the standards team has worked on are reporting of sexual offences, suicide, major incidents, and domestic abuse.
As the Standards Policy Officer, you will carry out a range of tasks, including analysing information drawn from complaints received by IPSO, supporting the annual statements process and engaging with a range of representative groups who have concerns about press reporting. You will work closely with the Head of Standards and other colleagues across IPSO.
This is a role for someone who is interested in news and journalism, has excellent communication and analytical skills, and enjoys working with others to achieve a shared purpose. Candidates who demonstrate relevant experience will be given an opportunity to demonstrate their skills through a written exercise prior to short-listing for interview. This means that we can measure candidates’ relevant skills directly and make a fairer decision on which applications to take forward.
At IPSO we believe strongly in personal development. All new starters receive a full induction to ensure that they are ready to succeed in role. We are always looking for people who bring a different perspective and welcome applications from those with skills gained in another context that can be transferred to our work. Although no previous experience is required, a background in regulation or compliance may be an advantage.
There is a competitive starting salary of £34K. In addition, we offer a comprehensive benefits package. This includes hybrid working (typically Tuesdays and Wednesdays in the office for most roles), 25 days annual leave plus bank holidays, season ticket loan, cycle to work scheme, a contributory pension scheme, life insurance, an employee assistance programme, private GP service and up to £60 per month towards gym membership or other healthcare/welfare benefit.
At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.
We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know that diverse teams allow for a more creative and productive environment, and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.
How to apply
IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found attached below.
To apply, please click the apply button to be redirected to the IPSO vancancy page. Applications must be in by 5 p.m. on Monday 14 July.
The client requests no contact from agencies or media sales.
Operations Support Coordinator
Team: Operations Support
Hours: 4 days (30 hours) per week (hours/days by agreement)
Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely
Report to: Operations Support Team Manager
Starting salary: £23,809.50 pro-rata
Application Closing Date: 20/07/2025 (23:59)
Interview date: 30 July 2025 – in-person at our Holborn, London office.
Starting date: ASAP
Contract: permanent
About GoodGym:
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym. org
Job Purpose
As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.
The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.
You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.
Responsibilities
Primary Responsibilities
Office Management
- Providing phone and email support to our members, referrers and beneficiaries
Volunteer Support
- Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
- Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
- Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
- Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us
Relationship Management
- Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
Other Responsibilities
- Contributing to the development of the Operations Support Team and respective processes and policies
- Working collaboratively with other internal departments
Person Specification
Knowledge
- An understanding of the needs of older people and volunteers
- Awareness of services available to older people (desirable)
Skills and abilities
- Excellent verbal communication skills, particularly over the phone
- Excellent written communication skills
- Excellent organisational and multitasking skills and ability to prioritise workload
- Excellent attention to detail and problem-solving skills
- Ability to collaborate with team colleagues
- Ability to work with minimum supervision and under own initiative
- Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
- Empathetic and able to build supportive relationships with people from a variety of backgrounds
- Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
- Comfortable using multiple online programs simultaneously
Experience
- Experience of volunteering
- Experience of working with and managing confidential information
- Experience of working with or supervising volunteers (desirable)
- Experience of dealing with a busy or shared inbox (desirable)
- Experience managing relationships with a variety of internal and external stakeholders (desirable)
- Experience of DBS check process (desirable)
- Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
Why join us?
- Be part of our important mission to bring communities together and reduce loneliness and isolation.
- GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
- Friendly, positive and supportive team with a genuine purpose
- Growing organisation with national reach at a pivotal point of change
- 25 days holiday + bank holidays
- Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
- Flexible working- minimum 1 day per week in our London office in the Holborn area
- Regular in person socials over the year
How to apply:
We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications.
If you have questions before applying, you can email our Operations Support Team Manager
via missioncontrol@goodgym. org
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.
We're looking for a highly organised and proactive Programme Coordinator to help deliver one of the UK's most respected parenting programmes. If you're passionate about social change, thrive on responsibility, and enjoy working with people, across projects, and with data, research and communications, this is your chance to join a mission-driven team making a difference.
You will be at the heart of programme delivery, ensuring that projects run smoothly and have the systems, communications and coordination needed to make an impact. You’ll also contribute to our research and evaluation work, helping us understand what works and who it works for.
We’re looking for someone who is highly organised, confident using digital tools, and enjoys working across a range of tasks. You will need to be self-motivated, flexible, and able to engage with delivery partners, funders, service users and researchers. You’ll be supported by a collaborative and values-driven team, and have the opportunity to grow your skillset across multiple areas
To tackle racism and positively transform the lives of Black, Asian and ethnically minoritised communities.
The client requests no contact from agencies or media sales.
Salary: £34,093.64 (Including ILW)
Contract: Permanent
Location: Flexible – Minimum 1 day per month in Vauxhall Head Office
Closing date: Rolling
Benefits: 28 days annual leave (plus BH), enhanced family leave, cycle to work scheme, employee assistance programme, access to Perkbox and more
We are working with the inspiring team at Refuge, the UK’s largest specialist domestic abuse organisation, to recruit a Senior Legacy and In Memory Executive to join their team.
Refuge supports thousands of women and children every day through frontline services, while also campaigning to change societal attitudes and influence policy to end violence against women and girls.
As the Senior Legacy and In Memory Executive, you will play a key role in shaping and delivering Refuge’s legacy and in memory fundraising programmes. You will work closely with the Legacy and In Memory Manager to manage multi-channel campaigns, steward supporters with empathy and care, and help develop strategies to grow income and engagement in these vital areas.
To be successful as the Senior Legacy and In Memory Executive you will need:
- Experience working on successful legacy and/or in memory fundraising campaigns
- Experience working to and achieving financial targets
- Strong supporter stewardship and relationship-building skills
- Experience using CRM systems (e.g. Raiser’s Edge) to manage and analyse data
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Harry.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, Refuge reserves the right to close the application period early.
If you would like to discuss this role with us, please quote the reference 2651HW
Merton Winter Night Shelter provides a much-needed emergency shelter for the homeless during the coldest winter months. We offer a warm, safe and respectful place, with a welcoming environment, providing hot food and professional support to those who would otherwise be on street. We offer an opportunity for guests to rest, recharge and be supported into a more sustainable and stable lifestyle.
We are seeking a part time Project Assistant to work with the Project Coordinator, who leads the project on a permanent basis. Min 6hrs over 3 evenings per week and occasional management meetings outside of the shelter. This would be initially shadowing the Project Coordinator at the different shelter venues and then independently and unsupervised attending venues supporting venue convenors and their volunteers. The hours will include weekends and bank holidays.
Purpose of Job:
· Supporting the Project Coordinator in managing and coordinating the Night Shelter to ensure that all venues give a consistent service to all homeless persons accepted into the shelter, i.e., its guests.
· Standing in for the Project Coordinator in supporting shelter convenors and their volunteers on two evenings per week after initial induction.
· Assisting the Project Coordinator in providing advice and support to help each guest work through the challenges they are facing, recognising that homelessness is often a result of complex and multiple problems.
Responsibilities:
In close consultation with the Project Coordinator to:
· Liaise with the Host Venue Co-ordinators to ensure timely communication and information, particularly in maintaining the Shelter Log Book, to enable the smooth running of the shelter.
· Support guests who are using services for welfare, legal, debt, housing and other specialist issues, where necessary.
· Engage with vulnerable people in a sensitive, empathetic and professional manner.
· To assist in maintaining detailed case records ensuring all sensitive data is adequately protected and handled.
To apply for this role, please download the attached Job Description and Application Form and return the completed Application Form to us. Applications will close on 31st July 2025 and those shortlisted will be interviewed shortly after.
The client requests no contact from agencies or media sales.
As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.
SUMMARY OF THE ROLE
This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.
Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.
MAIN DUTIES
Fundraising Communications:
- Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
- Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
- Use Dot Digital to send communications and securely hold and update donor contact information
- Work closely with the School’s Communications and Marketing department to advance design and content briefs as required.
Event Planning & Delivery:
- Attend annual School calendar planning meetings
- Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
- Support the delivery external events for existing donors as well as cultivation events for prospects
- Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
- Log and track all event invitations, RSVPs and attendance through the CRM
- Work closely with the teaching staff to coordinate any activities that are student-facing.
Donor Data Stewardship:
- Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
- Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
- Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
- Keep accurate contact data and record keeping for the wider team reporting and monitoring needs
Legacy Gift Administration:
- Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
- Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.
General Support:
- Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond.
PERSON SPECIFICATION
Essential Criteria:
- Willing to work collaboratively across all functions of the department and wider School
- Daily working knowledge of Windows PC systems and Microsoft Office programs
- Minimum of two years administrative and operational experience
- Experience in maintaining and managing a contacts database
- Experience of working in a non-profit or charity fundraising environment
- Confident and well presented with strong relationship management skills
- Ability to present information concisely and effectively, both verbally and in writing
- Good organisational skills with ability to prioritise work to meet tight deadlines
- Numerate with a meticulous attention to detail and able to understand budgets
- Flexible to assist at performances and events falling outside normal working hours
Desirable Criteria:
- Empathy with and a commitment to the aims and ethos of the School
- Previous experience of organising premium events and large functions
- A knowledge and appreciation of the arts, particularly dance and ballet
- Previous experience of using Access CRM
- A good understanding Dot Digital
- IoF qualified and/or relevant degree subject
SAFEGUARDING DUTIES AND RESPONSIBILITIES
The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:
- To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
- To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
- To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
- To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.
The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.
We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.
The client requests no contact from agencies or media sales.
Position: Senior Events Fundraiser (Third Party Events)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a Senior Events Fundraiser to join our Community, Events, and Retail Fundraising team, leading on the delivery of our third party events activities.
You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.
You’ll also be responsible for developing our third party events portfolio; monitoring and evaluating products, as well as innovating, to create opportunities for future growth.
Closing date for applications: 9:00 on Monday 14 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Job Title: Volunteer Coordinator and Project Support Officer
Position Type: Paid/Part time
Reports to: Senior Partnerships and Programmes Officer
Based at:School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD
Working Hours: 24 hours per week worked across five days in the office (flexible)
Salary £30,500 FTE equating to £18,300
Holiday:19 days including bank holidays that fall on working days
Pension: School Food Matters pays pension contributions at 7% of qualifying earnings
Contract: Permanent
Job Purpose
• To support the Food Education team with the organisation and delivery of all food education programmes
• To recruit and manage volunteers and placement students
Key Tasks
• Recruit, manage and brief volunteers to pursue the aims of School Food Matters. This includes matching volunteers to sessions to make best use of their talents
• Manage university placement students and continue to develop our relationship with their respective universities
• Provide project support to the Senior Partnerships and Programmes Officer in both the office and on-site to deliver SFM’s food education programmes
• Deliver marketing workshops, assemblies and other programme-related sessions as needed
• Manage the We Can Cook programme in London, and oversee the Food Teacher’s calendar
• Ensure Airtable is kept up to date with volunteer data and session information
• Book and manage coaches for school trips, liaising with the coach company and the SFM team on the ground
• Keep up to date with safeguarding requirements and reporting procedures
• The Volunteer Coordinator will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person Specification
Essential
• Strong people management and interpersonal skills
• Confident and competent IT skills across the Office suite of programmes
• Confident on the phone and able to write clear instructions
• Strong organisational and administrative skills and able to prioritise
• Excellent attention to detail
• Able to work both independently and collaboratively to agreed deadlines
Desirable
• Experience of working in a small charity environment
• Experience of working with Airtable Database
• Experience of working in a busy office
• An interest and enthusiasm in all things relating to food education and sustainable living!
The client requests no contact from agencies or media sales.
Anna Freud is seeking a Wellbeing Practitioner to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
You will join a big thriving team who are passionate about making a meaningful impact in the field of clinical services. This is an exciting opportunity to work in a newly commissioned service and deliver interventions for young people and their families.
The services offer brief evidence-based individual and group interventions to address moderate wellbeing needs largely using CBT-based treatment, trauma informed and Mentalization approaches. Work is also conducted jointly with existing professionals where young people present with more complex needs to strengthen the skills and competencies in the multi-agency network. The work takes place on an outreach basis in schools, family homes and other community venues as well as being conducted virtually.
The Wellbeing Practitioner role will be suited to those individuals with skills and experience of working directly in schools/community and who are passionate about delivering high quality evidence-based intervention on a time-limited basis.
We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.
What you’ll do
As a Wellbeing Practitioner you will work in partnership with schools, children and families to assess and respond to the psychological needs of children experiencing social, emotional, mental health or behavioural difficulties through undertaking assessments and providing interventions. The post-holders will also: contribute to workshops, support to school staff in the identification of mental health needs of children and accessing appropriate resources; and actively contribute to outcome monitoring and service improvement. You will build relationships with peer/senior members of staff, service users, partners, other services, schools, commissioners, as well as other external agencies with families being the main point of contact. You will also deliver consultation, training, and workshop to non-mental health staff, such as teachers and social workers with other clinicians in the service.
What you’ll bring
You will have a qualification in psychology or other discipline related to mental health to deliver evidence-based interventions for children and young people.
Essential skills and experience:
- Experience of working therapeutically, implementing interventions and using routine outcome measures in therapy with children and you people in community or school settings including Looked After Children and young people;
- Experience of working cross-culturally as well as thinking about cultural issues in relation to clinical practice;
- Experience of maintaining appropriate records and have good awareness of confidentiality and current childcare and safeguarding legislation, policy and practice;
- Ability to form good working relationships in a multi-disciplinary setting and work independently where necessary;
- Ability to communicate clearly and effectively about complex issues both verbally and in writing with different stakeholders;
- Ability to manage own workload and prioritise conflicting deadlines;
- Commitment to engage with and use clinical supervision and line management supervision.
This is an exceptional opportunity for a motivated individual to join a dynamic and high-performing team, and to contribute to impactful research that makes a real difference in the lives of children, young people, and families.
Key details
Hours: Full-time, Monday – Friday (35 hours per week)
Salary: £31,200 per annum FTE, plus 6% contributory pension scheme
Location: Hybrid working (a mixture of onsite and home/remote working). Successful candidate will be working onsite for at least 70% of their working hours at Harrow Community sites (e.g. Cedars Children’s Centre, 127 Whittlesea Road, Harrow HA3 6ND) and occasionally at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract type: Permanent
Next steps
Closing date for applications: midday (12pm), Tuesday 15 July 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Friday 18 July 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely commencing the week of 21 July 2025.
How to apply: visit our website to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please get in touch with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.

The client requests no contact from agencies or media sales.
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of ‘Strategic Marketing Planner’ to join its award-winning Marketing division on a permanent full-time basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
Job purpose:
- Be a catalyst for change, driving robust data-driven, audience-led and integrated approaches to marketing decisions and plans.
- Drive planning excellence across the marketing teams, and cross-organisational initiatives requiring marketing support, to increase collaboration and build marketing capability.
- Lead on the audience and supporter insights programme, and work with key internal stakeholders to ensure the insights support the work of teams across the organisation in their own strategic planning.
- Develop the IRUK brand strategically to continually grow brand awareness, engagement and relevance.
The successful candidate must have:
- Proven experience of managing marketing teams/projects and/or managing brands, working across a range of projects for multiple audience groups.
- Experience of running marketing campaigns and/or developing content geared towards the British Muslim community.
- Experience in leading audience research projects and translating insights into actionable marketing strategies.
- Significant experience in audience segmentation strategies and personalisation to maximise on marketing performance.
- Experienced in interpreting data to make marketing decisions.
- Hands-on experience of using project management tools such as Asana.
- Experienced in relationship and stakeholder management.
- Ability to build collaborative relationships, communicate effectively and influence a wide range of individuals both internally and externally.
- Significant experience of managing and motivating agencies to drive maximum value from relationships.
- Understanding of charity sector marketing.
- Experience of developing and managing annual plans.
- Good understanding of KPIs and marketing metrics.
- Excellent written and verbal communication skills.
- Solution focused in the face of challenges.
- Superb attention to detail.
- Ability to communicate highly technical and complex information and requirements. relating to marketing to non-specialist management and internal stakeholders to gain buy-in.
- A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
- Excellent knowledge of the creative process from start to finish.
- Excellent knowledge of all marketing channels, both online and offline.
- Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries.
- A confident collaborator, able to influence and build positive working relationships
- Outstanding organisational skills, able to manage multiple priorities and respond quickly to last minute changes.
- Flexible and adaptable – responding positively to change.
- A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on 23rd July 2025.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.