Member services manager jobs

Financial Controller
£75,000 pa plus excellent benefits
London
Permanent, Full-time
Ref: TG654198

We’re looking for an experienced and qualified Financial Controller to lead with confidence, clarity, and purpose. This is a unique opportunity to join one of the world’s leading cultural institutions and play a central role in managing its financial operations. You’ll bring a recognised accountancy qualification and a proven ability to navigate complex financial environments, offering strategic insight and operational excellence.

Your leadership will inspire and develop a diverse team, fostering an inclusive and respectful culture. With strong interpersonal skills, you’ll work closely with senior stakeholders and support non-financial colleagues across the organisation. You’ll have deep expertise in financial systems, reporting, and taxation—including PAYE and VAT—and a passion for continuous improvement. If you’re ready to make a meaningful impact and share in Tate’s commitment to creativity, accessibility, and innovation, we’d love to hear from you.

First-round interviews are scheduled for 31 July and 1 August 2025. Candidates progressing to the next stage will be invited to a second-round interview, with further details provided in due course.

Frequently, we receive a high level of applications and as such, reserve the right to close applications before the advert deadline. To avoid disappointment, we encourage you to apply as soon as possible. 

Our jobs are like our galleries, open to all.

Tate offers a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.

Closing date: 24 July 2025

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

In recent years, CCT has experienced great success in applying to grant funders, including Trust and Foundations, Landfill Communities Fund, and the National Lottery Heritage Fund. 

CCT’s 2025 -30 strategy focuses on delivering conservation projects across our estate and securing income from grant funders will be crucial.  We will also work with local communities to address smaller conservation projects via the Community Initiative Framework.

The Grants Officer will research and identify relevant funding opportunities, build a healthy pipeline, and submit applications for project funding to meet fundraising targets during an exciting period of growth.

There will be requirement for occasional travel for project visits and team meetings. 

How to apply

If you would like to apply for this role, please visit our recruitment portal. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.

Please note direct applications via email cannot be accepted for this role; only applications submitted through our recruitment portal will be considered.

The closing date for receipt of applications is 8am on Monday 21st July

 There will be a two-stage interview process with first stage taking place online on Monday 4th August 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

The second stage will take place on Wednesday 6th August 2025 and will be held online.

 

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

The Role
This is a great chance to join a busy policy team to work with colleagues on the work the Law Society does to be a legal sector leader on climate change. You will be part of the Private & Commercial Law team, who shape policy in areas that matter to many of our members and firms they work in.

Climate change is a growing policy area. The Law Society is a world leading professional body in this area, producing guidance on how climate change will impact solicitors and the law.

Over the next few years we will do work that:
* supports small firms with guidance and resources to assist decarbonisation and setting net zero strategies,

* develop thought leadership on the impact of climate change on lawyers and the law at a national and global level.

* ensure solicitors are equipped to advise on how climate risk impacts their clients.

Keeping up to date with climate policy and legal developments, you will spot and respond to opportunities for positive reforms to support our members. You will research and analyse the impact of changes on our members, on the clients they advise and provide reliable and well-informed advice and leadership. Often you will prepare written briefings, consultation responses and guidance for internal and external audiences, and occasionally you will give presentations. You will also work with colleagues in other areas of the organisation, such as the commercial and international teams.

This is an exciting and varied role where your expertise, knowledge and skills will be used to great effect to make a real difference for our members, their clients and the rule of law.

What we're looking for
Ability to engage with and influence legal policy development across government, parliament, regulators and the legal profession. Spotting opportunities to develop credible and persuasive policy positions and recommendations.

Have a strong working knowledge of clime change issues. Expertise in how climate change is affecting the legal and/or the professional services sector, or the ability to quickly develop this.

Ability to research and analyse complex legal and climate policy issues and assess their implications for the profession, the rule of law and the business of law.

Ability to assess the different views and needs of the Law Society's 200,000 members and law firms/organisations they work for. Understand that what we produce needs to have a right balance between multiple needs/perspectives.

Ability to build and maintain effective working relationships with a broad and diverse range of people including colleagues across the Law Society, office holders and members, and external stakeholders at all levels.

What's in it for you

This is an excellent opportunity to work in a forward-thinking membership organisation dedicated to supporting solicitors, protecting access to justice and promoting the rule of law. We have a strong reputation for excellence and legal expertise, and are committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working (minimum eight days a month working on at our office in Chancery Lane), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

This role is designed to be full time from Monday-to-Friday. If you wish to have another working pattern, please contact Nick Denys (details below).

If you would like to have an informal discussion any aspect of the role, please contact Nick Denys on

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a CIC your responsibilities would include:

· Developing and coordinating carer and volunteer-led projects across Lincolnshire and centrally.

· Coordinating volunteering in the Lincolnshire area.

· Developing and running the Lincolnshire Carer Forum and co-production projects.

· Working as part of the Community Inclusion Team

About you

To be successful in this role you will need:

· Experience of working within the health and Social Care Sector is desirable.

· Good organisational skills with the ability to work in a proactive, flexible, and innovative way to meet objections.

· Experience of delivering projects/initiatives that aim to empower communities.

· Knowledge and experience of delivering volunteer-led programmes of work.

· Experience of recruiting and developing ongoing relationships with volunteers.

· Knowledge of co-production; with experience an advantage.

· Ability to network, develop and sustain joint work between agencies, including establishing good working relationships. 

· Ability to build positive and constructive working relationships with colleagues at all levels across the organisation. 

· Strong IT skills, use of (Microsoft applications, Word, Excel, Outlook), mobile telephone and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview process

All successfully shortlisted candidates will be invited to interview.

Closing date: 09 August 2025 – We reserve the right to close this vacancy early if we receive sufficient applications for the role

Interview date: Week commencing 11 August 2025

Carers First is an Equal Opportunities Employer

Positive      Collaborative      Ambitious

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a HR Business Partner – Wellbeing, Reward & Benefits Lead to play a pivotal role in our Central Services in London.
Sounds great, what will I be doing?
This role is a comprehensive HR Business Partner position responsible for aligning HR strategy with the operational and strategic goals of Hestia. The postholder will work closely with designated client groups to support organisational change, including restructures, TUPE processes, and the implementation of new services. A key aspect of the role is coaching and supporting line managers to lead inclusively and in alignment with the organisation's values, as well as helping embed learning and development initiatives across teams. The role also champions Equity, Diversity & Inclusion (EDI), wellbeing, and reward and benefits.
The role involves providing expert HR guidance on employee relations and employment law, particularly in complex or sensitive cases. This includes managing issues such as conduct, performance, absence, griev
ances, and whistleblowing. As a member of the Resolution Hub, the HR Business Partner also leads mediation and conflict resolution efforts. The role ensures that HR practices are legally compliant and reflective of Hestia's values, collaborating with other departments to continually improve and align the people strategy.
In addition, the postholder oversees wellbeing and benefits initiatives, maintaining internal platforms and working with third-party providers. They use data to monitor engagement and uptake, guiding improvements and equipping managers with the tools to support staff effectively. The role also includes project management responsibilities, such as vendor transitions and scheme enhancements, to strengthen Hestia's overall employee value proposition.
The HR Business Partner will also take a lead in business change processes, ensuring due diligence during TUPE and structural changes, while facilitating smooth onboarding and offboarding experiences for staff. Externally, they may represent the organisation as the main HR contact. Data analysis and reporting are essential, with the postholder tracking key HR metrics and contributing to both internal and external reports, such as those for the Charity Commission.
Finally, the role involves supporting broader HR functions, including recruitment and HR operations, as well as chairing and coordinating team meetings. There is a strong emphasis on contributing to and leading EDI and anti-racism strategies, supporting internal network groups, and collaborating with Hestia's recognised trade union, Unison. This is a dynamic and impactful role that requires strategic insight, strong interpersonal skills, and a proactive, values-led approach to HR.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate for this role will bring substantial experience as an HR Business Partner, ideally gained in a fast-paced, change-driven environment. They will have led on key people-focused areas such as wellbeing, reward, and benefits, and possess a strong background in managing complex HR issues. With at least 5 to 7 years of experience in HR Business Partnering or as an HR Manager, they will be adept at supporting organisational change and driving strategic people initiatives.
They will be fully CIPD qualified, preferably to Level 7, and demonstrate a deep knowledge of employment law. Their experience will include leading TUPE transfers, managing restructures, and handling redundancy and consultation processes. The role requires someone with excellent communication and problem-solving skills, who can build strong, trusted relationships with stakeholders while offering challenge and support when necessary.
Attention to detail, strong numeracy, and excellent written English are all essential. The candidate will also need to be IT literate and comfortable working with data. A sound understanding of safeguarding is required, and prior
experience working in the charity or public sector would be advantageous.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and througho
ut your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Part-time Head of Finance

22.5 hours per week + attractive annual leave and hybrid / flexible working

Permanent

Colchester or Chelmsford / Hybrid

Hays Senior Finance is proud to be working in partnership with Mid and North East Essex Mind who are looking to appoint a Part-time Head of Finance for 22.5 hours per week. This is a pivotal appointment where you will lead and deliver on financial aspects of their ambitious plans.

Mid and North East Essex Mind is a mental health charity with an annual turnover of almost £3million. The Head of Finance and Compliance is a key member of the Senior Leadership Team (SLT).  You will help to determine the future direction of the charity and deliver high quality services in line with our charitable, contractual and legal obligations.

The successful candidate will be responsible for a small finance team including a Management Accountant and Finance Administrator whose responsibility is to produce high quality and insightful management information for managers, the senior leadership team and the Board of Trustees.  You will use your financial and analytical skills to assist with strategic and operational decisions across the organisation.

You will also lead the work on organisation wide compliance with accreditations including the Mind Quality Mark, Cyber Essentials and the NHS DSP Toolkit.  You will ensure compliance with our duties according to the Charity Commission, Companies House  and other financial and data protection requirements and will keep up to date with financial policies, practices, and regulations.

The charity has a collaborative and supportive team culture, so it is essential that you have the ability to “roll up your sleeves” and be involved in the day-to-day operations. In addition, a key element of the role will be leading and influencing others to continue to innovate and improve their financial processes. Mind are seeking a candidate who will lead on Compliance and liaise with their external IT supplier and are keen to consider who candidates who have led on other services than Finance alone.

Why Join Mind?

• Impactful Work: Play a central role in developing financial plans to grow their impact.
• Supportive Culture: Join a collaborative team that values innovation and continuous improvement.
• Great Benefits: Competitive salary, attractive annual leave and flexible working arrangements, including hybrid working.

Ready to Make a Difference? If you have the drive, passion, and enthusiasm to help them to achieve their mission and vision, we want to hear from you!

For more information about the role and organisation please contact Senan Pierce, Senior Business Director at Hays Senior Finance who is the retained consultant working in partnership with Mid and North East Essex Mind.

Closing date for all applications: 11th August

Interviews will take place: 29th August 2025 in Colchester

 

All third party & direct applicants will be forwarded directly to Senan Pierce at Hays Senior Finance to be screened as part of the recruitment process.

We are looking for a passionate and ambitious Head of Fundraising to lead and grow our voluntary income. Your focus will span the full range of fundraising activities, from statutory and trust funding to developing and increasing income across major donor giving, legacies, corporate partnerships, and individual giving.

This role offers an opportunity to shape how we communicate our value to funders and supporters, build long-term partnerships that reflect our mission, and grow a culture of income awareness across the organisation. It is a fantastic opportunity for an existing Head of Fundraising, or someone who feels ready to take the next step in their career and play a key role in shaping the future of our fundraising strategy.

As Head of Fundraising, you will work closely with the CEO and senior leadership team to increase philanthropic support and voluntary income. You’ll lead our efforts to diversify and grow income streams – securing support from individuals, corporates, and other partners – with a focus on innovation, sustainability, and long-term impact. You’ll be part of an organisation where you can see the direct effect of your work on the services we deliver to keep children safe.

You will lead and support a small team, bring fresh thinking and strong relationship-building skills, and work closely with project leads to ensure our funding reflects real needs and delivers real impact. You will be able to combine strategic and commercial awareness, with hands-on delivery.

This role will give you the opportunity and responsibility to build on our successful fundraising and extend our appeal to new donors as well as maintain our existing supporters. You will need demonstrable fundraising experience and the ability to work confidently as a strategic thinker as well as a practical fundraiser. You will come with strong ideas and skills to implement them.

If you’re driven by making a difference – especially, in the field of child protection and want to bring your fundraising leadership to a mission that matters, we’d love to hear from you.

What you’ll get from us

We offer hybrid working, with a minimum of 2 days in the office after one month in the position, a NEST pension, 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period), up to 5 days’ learning and development per year, flu jabs, eye tests, charity discounts, an employee assistance programme and the option of Benenden medical cover. We are proud to partner with the Living Wage Foundation and be an accredited employer of choice.

Safeguarding

We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Equality, diversity and inclusion

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.

As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process, we actively remove bias from applications i.e. applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.

#fundraising #headoffundraising #charity #funding #partnerships

We will be building our brand, diversifying our income streams and increasing our donors and giving profile. You will manage a small fundraising team and play an important role on our senior management team. You will be experienced in winning large trust and foundation and statutory sector grants, as well as having knowledge around diversifying funds in a not-for-profit context.

Main Responsibilities:

• Building our brand, diversifying income streams, and increasing our donor profile.
• Managing a small fundraising team and playing a key role on our senior management team.
• Developing and delivering fundraising strategies based on our Strategic Plan.
• Overseeing our funding portfolio and supporting the development of individual donors.
• Sourcing and applying for funds to meet strategic priorities.
• Networking with other agencies and stakeholders to promote our work.

Location: HMP Nottingham
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Nottingham.
 
Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach.
 
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
?Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
 
Please note, this is a temporary position to provide cover during a period of absence, with the contract currently expected to run up to March 2026, subject to change depending on circumstances.
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-222756

Chief Business Improvement and Technology Officer

We are looking for a Chief Business Improvement and Technology Officer to lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation.

If you are excited by the opportunity to lead across business improvement, compliance, data insights, technology and to be part of a collaborative leadership team, then we would love to hear from you.

Join a leading charity provider of mental health services in England. Every year, the organisation supports thousands of people through its network of groups, services and helplines. The vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help reach that goal by applying today.

Position: Chief Business Improvement and Technology Officer

Location: London/Hybrid

Hours: Full time, flexible working available

Salary: £85,453 to £102,956 based on experience

Contract: Permanent

Closing Date: 5pm, 4 August 2025

Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.

Candidates may be asked to complete psychometric assessments as part of the recruitment process.

The Role

As the Chief Business Improvement and Technology Officer, you will lead efforts in quality, assurance and compliance, business reporting, and technology and digital transformation. You’ll ensure services are high-performing, compliant, and continuously improving, and that systems and insights support everything from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief People Officer. Together, you will shape the organisation’s strategy, culture, and delivery.

About You

We are looking for someone with senior leadership experience in technology, digital, data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning and influencing.

You will have experience of:

• Technology, data, or business improvement in the charity, health, or social care sectors.
• Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment.
• Deep understanding of data protection, compliance, quality assurance, and governance.
• Using data and digital tools to support and improve service delivery, and/or policy development, campaigning, and public engagement.
• Building and leading multidisciplinary teams across technology, insight, digital development, and compliance.
• A collaborative, mission-led approach to leadership

About the Organisation

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.  In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do.  The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.

Benefits include:

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Business Improvement, Technology, Compliance, Digital, Data, Insights, Impact and Insights, Data Protection, Head of Business Improvement, Head of Technology, Head of Compliance, Head of Digital, Head of Data, Head of Insights, Head of Impact and Insights, Data Protection Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Slough

£26,208.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care.

This role involves working on a rota pattern made by early, late, weekend and bank holidays.

What you'll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job decription on our website

Job overview

As the official charity partner of North Bristol NHS Trust, Southmead Hospital Charity (SHC) raises funds to support the healthcare services at Southmead Hospital, Cossham Hospital and in the Bristol, South Gloucestershire and North Somerset communities. From pioneering research, cutting-edge equipment, and healing spaces, to patient, family and staff support, donations make the biggest difference to patients and their families. 

We are looking for an exceptional administrator to join our small and dynamic team. You will be joining an ambitious and successful team with exciting plans to impact more patients, research and increasing support our staff across the Trust. 

This is an exciting time to work for an official NHS charity. We've got ambitious plans to grow our income and impact over the next 12 months, including launching a new fundraising appeal to support victims of stroke and neurological injuries. You'll work collaboratively across the team to identify opportunities to reach new audiences, maximise awareness and leverage our existing supporter base to help us reach our goal. 

Main duties of the job

The post holder will be part of the Charity’s fundraising team providing administrative support to the whole team to enable all fundraising roles to focus on activity which is strategic, relational and proactive. With specific responsibility for the delivery of donation thank you letters, stewardship calls, event participation registration and some research, the role will work collaboratively with those responsible for all income streams.

The post holder will require a good knowledge of fundraising and networking skills with the ability to identify influential contacts both internally and externally.

Working for our organisation

During 2024-25, Southmead Hospital Charity's donors, fundraisers, local businesses, and charitable trusts donated an incredible £1.7 million to support our local hospitals. Working closely with NBT colleagues, SHC delivered 501 projects to support patients, their families, and our 12,500-strong workforce. 

North Bristol NHS Trust is the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

General

• Deliver high quality administrative support to the fundraising team including personalised thank you letters and quality stewardship calls that deepen relationships, encourage regular giving, prompt event participation registration and research. 

• Act as the main contact person for the team for incoming queries from inside and outside NBT, including managing team centralised mailboxes and providing additional administrative support to all members of the team as and when required 

• Support the Community Fundraising Manager as required. 

• Support the Charity Director and Head of Fundraising to ensure that a donor centric approach is at the core of all activity and that high standards are developed and maintained throughout the Charity team.

• To provide the Director, Head of Fundraising and all team colleagues with detailed updates through regular team reports. 

• Ensure that all cash handling, banking, donor acknowledgement and receipts are kept in accordance with charity best practice. 

• Demonstrating a positive and proactive approach in supporting the team by planning, arranging relevant materials, setting up meetings and preparing, attending and following up from events. 

• Keep up to date on all new governance regulations issued by the Charity Commission, Fundraising Regulator and Information Commissioner’s Office. 

• Maintain and develop key relationships with stake holders such as fundraisers and donors. 

• Support the activity of the corporate and legacy fundraising programmes by funnelling through opportunities for wider relationship development to maximise total charity income. 

• Support and deliver the activity within the grateful patients’ programme. 

• Collate and send information and material as requested by fundraisers and supporters including fundraising packs, forms, t-shirts, banners and ensure accurate stock information is maintained. 

• Work collaboratively with data insight, and marketing and communications colleagues as well as wider NBT staff to develop in-depth knowledge of services/projects and gain access to quality information/data to strengthen proposals and to effectively report on impact. 

Other 

• Adhere at all times to the Charity’s policies and procedures. 

• Ensure the effective and efficient use of the Charity’s resources.

• Ensure that all duties are carried out to the highest professional standard. 

• Be aware of the responsibilities with regard to Head and Safety. 

• To liaise with staff involved in specific events and projects which will include volunteers and external agencies. 

• Ensure that all data is handled confidentially and is compliant with the Data Protection Act, especially with regard to records of donors and volunteers. 

• Will have to meet and work with members of the public at fundraising events. 

• Will have to work from other locations as and when necessary. 

• Will have to work some evenings and weekends as and when necessary (time off in lieu agreed). 

JOB TITLE: HR Coordinator

LOCATION: Great Horwood, Buckinghamshire (minimum 3 days in office per week)

SALARY: £35 - £40k FTE (pro rata) based on experience

JOB TYPE: Permanent, 4 days per week (30 hours)

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease with our Bio Detection Dogs.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The HR Coordinator will provide specialist and proactive support to other departments within the charity to ensure organisational compliance in all relevant areas relating to HR.

WHAT YOU’LL DO:

Reporting to the People Engagement Manager, you will be supporting the Charity to set and deliver on its People Strategy. You will be responsible for providing operational HR services, advice, and guidance with a primary focus on HR transactions, employee relations management, engagement, recruitment and performance management.  You will identify, analyse and utilise HR data to inform decision making and identify more efficient ways of working.

Reports to: People Engagement Manager

ABOUT THE ROLE

You will lead the development and implementation of a best practice approach to recruitment.

You will advise managers on best practice techniques for monthly one-to-one meetings and annual appraisals to ensure staff feel confident to openly discuss challenges as well as successes.

You will review and update our existing HR policies and procedures, ensuring they not only comply with current HR law but importantly promote best practice.

You will also work with the senior leadership team to develop a set of organisational values that prioritise equality, diversity and inclusion and reflect best practice, ensuring these are then communicated to all staff, volunteers, and stakeholders.

This is a rare opportunity to join a charity that wants to strengthen the support it provides to its staff and volunteers.

Responsibilities of the Role

· Maintain all HR policies and procedures ensuring they are regularly reviewed and updated to reflect relevant legislation and best practice.

· Ensure managers and staff are aware of and understand policies and procedures, communicate changes, and provide support to managers when interpreting policies as required.

· To work in collaboration with the CEO and Senior Leadership Team in leading Medical Detection Dogs towards our vision of becoming a staff-centric charity.

· Provide an efficient service to deliver HR transaction activities throughout the employment lifecycle, from offer to off-boarding.

· Provide support, guidance, and advice for managers in conducting and concluding employee relations cases, including absence, performance management, disciplinary and grievance cases, ensuring adherence to policy.

· Manage, maintain, and deliver the charity’s onboarding induction to new members of staff.

· Always maintain the highest levels of discretion and confidentiality.

· Be a role model within the charity demonstrating MDD’s values and behaviours at all times.

· Monitor completion of performance appraisals and one to one meetings, issuing reminders and offering support to managers as required.

· Coordinate and support the delivery of employee engagement surveys, including planning, analysis, reporting and follow up actions.

· Produce regular HR reports and people data metrics for the Senior Leadership Team (e.g. turnover, tenure, sickness absence trends, performance outcomes).

· Maintain and update the HR system (Breathe HR), ensuring employee records are accurate and up to date.

· Prepare and submit monthly payroll changes to the finance team in line with payroll deadlines.

· Manage staff benefits including the health cash plan, life assurance, pension scheme and long service awards.

· Produce and circulate internal HR communications such as staff newsletters, HR updates and policy changes.

· Coordinate and support learning and development activities, including booking and maintaining training records and delivering HR related training for managers and staff (e.g. one to ones, appraisals, HR systems).

· Assist in developing employee engagement initiatives.

· Contribute to wellbeing and inclusion initiatives.

PERSON SPECIFICATION:

Experience & Qualifications

Essential

· CIPD Qualified and a minimum of 3 years’ experience in a similar role or currently undertaking the qualification.

· Employee relations (e.g. performance, absence, disciplinary, grievance, redundancy, etc) case management in line with current UK employment legislation

· Management of end-to-end recruitment activity, supporting hiring managers and focussed on candidate experience

· Excellent interpersonal, networking and communication skills

· Experience of managing relationships with staff at all levels

Desirable

· Experience of reward and recognition practices

· Experience of managing and inspiring staff, including encouraging innovation and improving ways of working to build a resilient and high performing team culture that delivers results

· Effective organisation and administrative skills gained within HR

· Experience on use of HR database (BREATHE)

Knowledge & Skills

 

DESIRABLE

• Ability to work independently and under minimal supervision in a fast paced and demanding environment, exercising good judgement, and using own initiative.
• Ability to work supportively and effectively within and across teams and build good working relationships
• Ability to maintain confidentiality when appropriate
• Proficiency in using Microsoft Office

· Highly effective written and verbal communication skills

· Good influencing and negotiation skills

· Strong people management skills with the ability to train and develop individuals and create a ‘one team’ ethos

Other Requirements

· A full current driving license

· Comfortable with dogs in the workplace/office

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

 

Charity Values

All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.

Benefits

· Sick Pay

· Health Cash Plan

· 26 days holiday, increasing with service

· 5% Employer Pension Contribution

· Free On-site parking

· Life Insurance