Are you passionate about Individual Giving and ready to join a growing fundraising team in the leading national charity for people living with allergies?

Over the last year Allergy UK has been working to embed a fundraising culture across the organisation and by committing to invest in a sustained Individual Giving programme, as well as maximising our other income streams.  We are now looking for a talented, enthusiastic direct marketer to take on the role of Individual Giving Fundraising Officer.

The successful candidate will be a dynamic, ambitious, enthusiastic, focus driven direct marketer who will help to develop donors to increase income for long term sustainability.  

Key responsibilities will be:

1. Plan and budget for activities to recruit and develop regular donors and cash givers to Allergy UK. 
2. Devise, implement and manage initiatives such as direct mail, email and social media marketing to attract new donors, working closely with the Communications team
3. Design and manage donor development activities to ensure donors continue or increase their donations
4. Build strong inter-organisational relationships with colleagues across Allergy UK, including Clinical Services to ensure excellent, engaging and targeted donor experiences.
5. Provide Fundraising Manager with full results of fundraising campaigns and contribute towards quarterly financial reviews and the forecasting of pipeline income
6. To maximise Gift Aid income and ensure full regulation compliance for designated areas of work by identifying opportunities, responding to regulation changes or recommendations and implementing quality control
7. Work closely with the team to monitor, analyse and segment the fundraising database (Salesforce) and ensure all Individual Fundraising activity is fully risk assessed. Ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements and with Allergy UK’s policies and procedures.
8. Effectively project manage suppliers and 3rd parties to ensure value for money.

Additional:

• Subject to a three month probationary period.
• Allergy education/training provided.
• 35 hour week; Monday – Friday, 9-5 (1 hour for lunch)
• Role based in Sidcup, Kent

Career benefits:

• Competitive salary £27,000 - £30,000 depending on experience
• Flexible Working
• Excellent annual leave allowance: 28 days per annum (additional to bank holidays)
• Pension scheme, 5% employee, 3% employer
• Free parking

Are you a marketing expert looking to put their mark on the work of one of the UK's largest charities?

About the role

The Circuit - the National Defibrillator Network is a UK wide transformational change programme to improve survival rates from out-of-hospital cardiac arrest. The Circuit is now live in the West Midlands, Scotland and Wales and is being rolled out to the remaining 11 UK ambulance services. Its aim is to map the location of every defibrillator in the UK and increase the likelihood of it being used during an OHCA.

We are now ready to bring The Circuit to market and it is an exciting time to join the programme team. Your role will be to develop and deliver campaigns to find every unregistered defibrillator in the UK.

This is an opportunity for an experienced Marketing Manager to use their creative marketing skills to help transform the survival rates from OHCA in the UK.

About you

A dynamic, self-confident, highly organised marketing expert you'll enjoy the challenge of working on a fast-paced national change programme. You'll be an effective problem solver who can work with communications colleagues in ambulance services across the UK to identify bespoke communication and marketing plans to meet their needs.

With an IDM/CIM or similar marketing qualification you'll have experienced at running integrated multi-channel campaigns. You'll also have experience at effectively managing external agencies and will thrive working as a part of a multidisciplinary team.

To be successful in this role you have the following skills and experience:
* Marketing communications, including direct marketing and acquisition/engagement campaigns
* Experience of developing and delivery of integrated multi-channel campaigns including digital
* Previous experience managing external stakeholders, i.e. agencies and suppliers
* Working knowledge of data management, preferably in a membership and/or fundraising context

We're looking for an enthusiastic new member of the team with a positive, can-do attitude. Able to hit the ground running and work under your own initiative you'll have an open and approachable style of working happy to work with colleagues at all levels of the organisation.

About the Circuit - The National Defibrillator Network (NDN)

We are ready to bring the NDN to market and have primed rostered agencies to deliver the following:
* Using various models of delivery; motivate defibrillator guardians who are currently registered with our ambulance service partners on their legacy systems to re-register on The Circuit
* Find and motivate defibrillator guardians not already registered with our Ambulance Service partners to sign up to The Circuit. This will include creating a sense of urgency about the need to have every defibrillator in the UK mapped on The Circuit
* Motivate all guardians to continue engaging with The Circuit after initial registration and keep their defibrillator data up to date
* Celebrate the work carried out by guardians by ensuring that stories about lives saved are shared with all those registered on The Circuit
* Provide input and support for future development of The Circuit and related products.

How to apply

To apply for this role please use the apply button below. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the role's criteria.

Please note this is a 12 month fixed term contract.

Here at the British Heart Foundation we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

We are looking for a super-organised, multi-talented Head of Operations for a year long maternity cover contract.

The British Society for Rheumatology (BSR) is a UK wide membership organisation for health professionals in rheumatology. The BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering care at every step. The BSR works to ensure that clinicians, nurses and health professionals are educated and trained to provide high quality care. Our members look after every stage of life; children, adolescents and adults, across the whole patient pathway.

Role purpose

To oversee the management and development of BSR back office services including human resources, facilities, communication systems and IT infrastructure including the membership database.  To ensure these services run efficiently and effectively, making suggestions for improvement where appropriate. 

To oversee the development and implementation of the BSR membership strategy in order to maximise recruitment and retention rates leading to an increase in overall income from membership. 

Main responsibilities:

Facilities management

• To oversee the tenant arrangements, ensuring lease agreements are kept up to date and adhered to.
• To lead the relationship with the Managing Agent, ensuring that the facilities budgets are agreed annually and that all agreed work is completed on schedule.
• To lead on security systems, ensuring the building, staff, visitors and tenants are safe and that the building is secure at all times.
• To provide advice on the Charity’s insurance portfolio, reviewing requirements annually and negotiating best value for insurance premiums.
• To lead on or develop policies and procedures as appropriate; ensure compliance regarding health and safety, insurance, and the purchase and maintenance of equipment.
• To assist in identifying and developing managerial, administrative and operational policies and procedures, systems and other resources necessary to provide a quality service.
• To manage all external contracts with suppliers and ensure all contractors working on site comply with BSR’s policies.
• To lead on Fire Safety, ensuring equipment e.g. fire extinguishers are checked regularly.
• To ensure that the Charity’s premises are well maintained, providing a safe and attractive working environment and to carry out regular reviews to identify potential hazards or defects.
• To maintain the Disaster Recovery & Business Continuity Plan

Health and Safety

• To be the lead for all health and safety matters for the Society which will includes maintaining up to date knowledge of all relevant health and safety legislation.
• To ensure that relevant health and safety policies are in place, kept up to date and complied with, and that the appropriate level of training and equipment is provided

• To advise and assist managers and staff in being health and safety aware and legally compliant.  This will involve keeping up to date with developing issues in relation to legislation as well as monitoring and arranging training.
• To perform health and safety inspections regularly to ensure a visible health and safety approach, in partnership and by negotiation with BSR staff.

Human Resources

• To lead on all aspects of Human Resources management liaising with the Director of Operations.

• To implement and maintain best practice standards, ensuring adherence to HR policies and compliance with employee legislation.
• To provide leadership, guidance and support to other members of the Senior Management Team with the recruitment, induction, probationary reviews, performance issues, grievance and disciplinary procedures, appraisal and training for staff.

Information Communication Technology (ICT)

• To be accountable for ensuring the management, administration, development and performance of BSR’s ICT systems is safe, secure, effective and efficient, promotes best practice and is at an appropriate level to both support staff in their work and deliver high quality customer care.
• To develop and implement appropriate ICT strategies, policies and procedures.  To co-ordinate the planned maintenance and cyclical replacement of hardware and software.

Membership

• Oversee the development and implementation of a growth strategy for membership recruitment, retention, income and profitability including setting acquisition and retention targets, pricing and incentives
• Oversee membership and operational budgets which ensure an appropriate balance between income and the cost of managing operations and the membership scheme, to ensure maximum net contribution from these revenues.
• Maintain a culture of proactive customer service which will ensure that the service provided by the team to written, online, email and telephone correspondence from BSR members, visitors and other members of the public meet excellent, sector-leading standards. 
• Lead the team to ensure the effective performance of the customer database, and membership administration and correspondence.

Budget Management

• To manager the operations and membership annual budgets

Person Specification

Training, experience & qualifications

At least five year’s management experience in similar organisations.

Membership management experience within a membership or loyalty organisation.

Advanced working knowledge of managing a complex database and aptitude for the management and effective use of information systems in a membership and fundraising environment.

Commitment to maintain confidentiality and a high degree of accuracy in all aspects of the role.

Experience of managing a membership teams with specialised skills.

Proven track record of leading innovative service development in a membership/charity/not-for-profit environment.

Experience of developing, maintaining and growing a membership programme, preferably in the not-for-profit or charity sector.

Proven ability to deliver excellent customer service in a member services environment.

Ideally with annual planning experience in a not for profit/membership environment.

Project Management qualification e.g. Prince2.

Knowledge & skills

Excellent commercial judgement; good understanding of the main drivers of cost and revenue and ability to use this to make well-considered decisions or proposals.

Flexible and adaptable to changing priorities.  Resourceful and practical; can think on your feet and solve problems quickly and effectively. 

Positive “can do” attitude.

Thrives on and can demonstrate strong ability to drive and deliver successful change

Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work and able to create an upbeat, motivating work environment.

Experience of presenting to a wide range of stakeholders and the proven ability to easily establish credibility and inspire audiences.

To be able to represent the organisation externally and provide presentations to internal and external staff and agencies.

JOB PROFILE

Job Title: Recovery Coach
Department: Housing
Location: Kingsland Hub
Reporting to: Recovery Lead

INTRODUCTION
PBHA is a housing association with charitable aims that creates positive change in people’s lives. As well as homes and support, we empower people to learn, access work and discover their creative talents. Based mainly in Hackney and Islington, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. Our work enables people to move on and lead independent lives.
We are committed to mutual support, participation and personal development for both staff and service users.

We are a Disability confident committed employer and we particularly welcome applications from men and people aged over 50.

Putting the role in context

In this job support will be made available for the post holder to get relevant training and development to help progress their knowledge and skills. Where appropriate this will include registering for NVQ level 3 in Care and Support. Recovery Assistants work in our housing related support team, reporting to the Recovery Lead. The post holder will work closely with other departments in PBHA to ensure a wraparound recovery focused service for tenants. They will outreach to tenants’ homes and tenants will also visit them in PBHA’s community hubs.

Aims of the Post

-Recovery Coach hold an individual caseload, inspiring and challenging tenants to focus on developing their strengths, via a brief housing related support intervention
-They work alongside Recovery Coaches, providing additional support to tenants on their caseloads when needed.
-They hold an individual caseload of clients requiring lower levels of support.
-They provide direct personal and practical skills development interventions to and with tenants with complex needs including mental ill health and substance use needs.
-They support tenants and clients to access appropriate statutory and voluntary services as well as internal services available to tenants and clients within PBHA.
-They work in conjunction with the housing team to support tenants and to ensure positive move on and avoid placement breakdown.

Specific Responsibilities
a. Support to build recovery capital
-Help tenants to identify internal and external resources necessary for an individual to achieve and maintain recovery.
-Provide time limited support interventions on a 1-1 and group basis, focusing on supporting tenants to recognise and develop their personal assets and to accommodate their difficulties via re-enablement and skills development activities, including crisis prevention.
-To provide training and group work, offering a range of appropriate groups, e.g. nutrition training, assertiveness skills, confidence building, mindfulness, stress management (following appropriate training).
-Support tenants to develop and sustain support networks within their community, including to access specialist support services where needed.
-Helping them maintain and develop their skill base, (re)gain general IT skills, including providing particular support with CV writing, online applications, shopping online etc.
-Support tenants to connect with others who have experienced emotional challenges.
-Help tenants identify what they can contribute to PBHA and the wider community support them to be more active members of their community, with a particular focus on volunteering and peer support
-To offer support and encouragement to tenants to participate and get involved in the running of PBHA.
-Collaborate with other PBHA services including those in Adult Learning, Employability and Enterprises to support tenants to access wider PBHA support programmes or placement programmes, especially during initial stages.

b. Safeguarding and Support
-Under the guidance of Recovery Coaches, ensure that tenant move on plans are developed at the outset of their placement and that progress is reviewed on a regular basis. Provide guidance on re-housing options.
-Ensure that individual support plans and assessments are evaluated, reviewed with tenants on a regular basis and in response to changes in circumstances. Ensure that both needs and assets are identified through the assessment and review process, ensuring that any problems are addressed at an early stage and that necessary measures are put in place to prevent placement failures.
-Ensure that support is focused on coaching tenants to achieve personal goals and deliver 1-1 support in a way that maximises tenants’ opportunities to practice self-management skills.
-Provide support interventions levels of intensity and frequency dependent on where on journey tenant is. Work as part of a team with support colleague and others to manage pathway.
-Create an environment of positive change in interactions with tenants, utilising opportunities to reinforce motivation.
-Ensure that challenges and problems, with clients and other stakeholders, are identified and addressed at the earliest possible stage and to ensure that the support manager is made aware of possible risks.
-To comply at all times with the Safeguarding policy and procedure.
-To create and maintain positive working links with referring agencies and those which PBHA works in partnership with in order to ensure that clients receive an effective, safe and comprehensive service that supports the development of their personal assets and addresses presenting needs. To have a holistic approach in providing comprehensive services to clients, including working with other colleagues to ensure all client needs are met.
-Where applicable, to support clients to manage a personal budget and to broker the provision of services that support the development of personal assets for clients.
-To ensure clients receive key-working on a needs basis which includes supporting clients to develop their personal assets in order to achieve wellbeing, financial capability, and manage risk. Effectively use the client database to ensure real time information informs all teams across PBHA.

-Supporting tenants with money management including:

-Assisting with income maximization using various sources.
-Providing comprehensive benefits guidance to tenants
• Assisting with making claims and the provision of information, where repeated intervention is required, including some degree of non-specialist advocacy
• Completing benefit claims and pursuing these until in payment
-Liaising with benefits agencies, local authorities, housing providers
-Train tenants on techniques to maximise and appropriately budget their income.

c. Tenancy Sustainment
-Support new tenants to move in, and for transfers of existing tenants, offering support with furniture options.
-Work closely with the Housing Team to provide an effective tenancy sustainment service.
-Support and facilitate tenants where necessary on payment methods available, upholding obligations for rent payments under their tenancy.
-Support tenants in arrears to maintain arrears agreements in order to keep their tenancy.
-Support tenants to arrange meetings with Housing Officers and offer support if required regarding any queries they may have concerning their tenancy or housing accommodation, or put in touch with appropriate advocate.
-Support tenants in dealing with complaints, neighbour disputes, nuisance and harassment, using self-management and mediation based approaches.
-Work with the housing management team to find solutions to tenancy sustainment issues.
-Plan with tenants for their move on, liaising with other PBHA departments such as the Property and Allocations teams to minimise void periods and maximise the time the properties are housing homeless people.
-Support on tenancy rights and responsibilities, re-enforcing tenure obligations at appropriate intervals.
-Monitoring the condition and cleanliness of properties and working with tenants, in a practical way, to enable them to carry out their responsibilities.
-Carry out regular building and health and safety inspections, helping tenants to report repairs.
-Take pride in PBHA’s property and assets, and encourage tenants to do so.

Take on specific responsibilities on behalf of the team
-Perform any other reasonable additional duties at the request of the line manager.
-Provide a housing reception service at the office.
-Involvement in the selection and induction of new workers and volunteers.
-Taking part in planning the team’s work and delivering the annual plan
-Ensuring that proper records are kept and information is passed to other team members as necessary. Effectively use the client database to ensure real time information informs all teams across PBHA.
-To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and service users.
-Support tenants in arrears to maintain arrears Support tenants in arrears to maintain arrears To meet required standards and contract compliance of supporting people and any other commissioning body where PBHA delivers a service.
-Participating in a rota to provide cover for our out of hours telephone service for tenants and dealing with emergencies and problems that arise. This is done from home. A mobile phone is provided. The rota is additional to the standard working week.

General responsibilities of all staff:
All staff are expected to;
-Provide cover for other members of the team where necessary.
-Work flexibly and cooperatively as part of a team and with other teams.
-Be involved in the selection and training of new staff and volunteers.
-Participate in staff training and development activities, staff supervision, appraisals and all relevant meetings.
-Ensure the observation of all of PBHA's policies and practices, including those relating to equal opportunity, confidentiality, health and safety, financial control, standing orders, recruitment, supervision, appraisals, sickness and discipline.
-Plan and organise own work with a minimum of day to day supervision
-Have specific individual responsibilities but the person appointed will be expected to use her or his initiative in organising and prioritising work, within criteria set by the line manager.

General Information
Please note that:
-Post holder must be prepared to see their duties change as the needs of the organization and its tenants change and develop.
-All spaces in PBHA are non-smoking except for specific designated areas.
-Take pride in PBHA’s property and assets, and encourage tenants to do so.
Access Information
The post is based at the Kingsland Hub site has one level and is accessible to wheelchair users.
Accountability
The post holder is accountable to the Recovery Lead.

Main Conditions of Service
This is a full time position. The post is for 37.5 hours per week, 5 days per week, Monday – Friday, 7.5 hours per day. Duties will occasionally be carried out over evenings, weekends or public holidays. Overtime is not paid but time off in lieu is given. The post holder is required to take part in the out of hours duty rota which is paid in addition to the salary.
Annual leave entitlement is 26 days per year plus normal bank holidays (pro rata for part time posts). This will rise after each completed year of service to a maximum of 30 days.
Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The salary for this post will be in the range of ££24, 054 - £25, 833 Grade 3.
Post holders will be eligible for membership of the organisation's contributory pension scheme.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).
PBHA is committed to equal opportunities and anti-discriminatory practice.
ROLE REQUIREMENTS

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.
The minimum experience required for the post is:
Assessed by*
A, I • To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems. To have an understanding of the particular wellbeing needs of minority ethnic groups.
A, I
I • Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.
• Experience of focusing on individuals’ strengths and of learning from mistakes.

A, I • Experience of working in an outcomes focused way

The competencies required for the post are the ability to:
Assessed by*
A,I -Can positively contribute and take initiative; good negotiation skills
A, I -To be positive, resourceful, and resilient when working in challenging environment
I -Able to constructively challenge and lead positive change- including with assumed constraints and the abilities of people with ongoing mental health needs.
I -Promotes positive risk taking and supporting people to find their own solutions to engrained challenges.
A, I-Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities.

A, I -Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged.
A, I -Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged.
I -Ability to use appreciative inquiry and positive framing and communication to support people to develop achievable goals.
A -Engage tenants, building a rapport with the individual so that he/she can recognise his/her ambitions.

A,I- Plan a strategy that supports clients to identify their move on goals, and develop plans towards achieving them in a limited period of time
A,I -Effectively support PBHA’s tenants to progress to more independent accommodation work through the acquisition of skills, confidence and supportive relationships
A,I

I-Establish productive partnerships with a range of key stakeholders, internal and external to ensure that project targets are met
-Be able to outreach to tenants’ homes, and cover an out of hours duty rota which may very occasionally require you to attend work out of hours
A,I-Organise work effectively by prioritising, planning and excellent time management
I-Meet demanding targets in a difficult climate
A,I-Be a self-starter, demonstrating initiative and a pro-active approach to meeting goals and targets
A,I-Use IT effectively to prepare reports, marketing materials etc.

It is desirable that the candidate will have:
Assessed by*
A, I-Ability to make engaging presentations in public.
A,I-An understanding of peer support and the value of lived experience.

The successful candidate will need to be committed to:
Assessed by*
A-Improving quality and raising standards of service.
A, I-Enabling participants in the project to take control of their own lives and become involved in the overall running of the project.
A-PBHA’s Diversity and Equal Opportunities policy
-Co-operative team working.

The successful candidate will
-Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.
Assessed by*
A Assessed through Application Form or CV and Supporting Statement
I Assessed through Interview
T Assessed through Assessment