Membership And Support Services Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
We are looking to appoint a Chief Executive Officer to lead our team of dedicated professionals in an ambitious strategy to grow and develop our services across the UK. Ideally the successful candidate will have some first-hand experience of neurodivergent children, combined with a knowledge of the education systems in place across the UK. Experience of fundraising within a membership organisation and a track record in the effective use of technology will also be very useful. This role will be supported by engaged Trustees, within an active community of families and schools, who recognise that the ability to empathise with young people with high learning potential and their families is at the heart of this role.
This vacancy has arisen as the result of the retirement of the current Chief Executive Officer (CEO) in Autumn 2024.
Potential Plus UK Job Description
Job Title: Chief Executive Officer (CEO)
Reporting to: Board of Trustees
Salary: £55,000 fulltime starting salary in a salary band rising to £70,000
Flexible working: Flexibility for working between our Milton Keynes office and home
Contract: Permanent, fulltime
As this role supervises staff who regularly work with children, it requires a criminal records check.
Main objectives of the role are to:
- help formulate and execute the agreed strategic objectives of the charity
- provide effective operational management of the charity
- maintain the financial viability and probity of the charity
- ensure high quality delivery of the charity’s services and products
- represent Potential Plus UK to key stakeholders
- attend meetings of the Board of Trustees and provide both written and oral reports.
Main responsibilities for all employees
- To keep up to date with statutory and best practice in safeguarding and child protection procedures, ensuring that all members of the charity’s community are aware of these, understand their roles and are confident to take action as needed.
- To liaise effectively with colleagues, parents, schools, colleges and young people to secure excellent outcomes and well-being for young people with high learning potential.
- To support and implement the strategic aims and all aspects of policies and procedures.
- To develop best practice in the provision for all high potential learners, including the disadvantaged and disengaged, those with dual or multiple exceptionalities, and English as an additional language, and children from minority groups.
- To model high standards of professional behaviours and attitudes at all times.
- To identify the professional learning needed to achieve excellent outcomes, and to monitor the impact to ensure you excel in the role.
Main responsibilities for the CEO
Strategy
- To collect and maintain information and evidence that contributes to the strategic planning of the charity.
- To work with the Board of Trustees (and other staff members and advisers as appropriate) to develop the strategic objectives and the strategic plan for the charity.
- To implement and periodically review the business plan and ensure all operational activities support the strategic objectives.
Management and Administration
- To motivate and develop the team of professional staff.
- To provide a structure of line management and support for all staff.
- To recruit and terminate staff in line with the charity’s policies and values.
- To oversee the work of contracted companies and individuals with the support of the Deputy CEO.
- To provide and promote structures for volunteers to support high learning potential.
Financial Management
- To manage the charity’s financial resources effectively, in line with the agreed annual budget.
- To maintain the charity’s compliance with financial bodies such as HMRC.
- To implement a robust income-generation strategy as agreed with the Board of Trustees
- To oversee the fundraising activities being implemented for the charity.
- To actively promote and ensure financial support for disadvantaged families to enable access to the charity’s services.
Quality of Services and Products
- To implement and oversee the development of high-quality services and products that are appropriate for the charity’s beneficiaries.
- To promote best practice and consistency of high quality in the delivery of all services and products.
- To ensure the charity keeps up-to-date with developments in education and wellbeing policy and practice and applies them to its own understanding and work.
Marketing and Advocacy
- To implement a coordinated marketing and social media strategy to increase awareness of high learning potential and the educational and wellbeing needs of the charity’s beneficiaries.
- To develop and promote understanding of high learning potential with a strong evidence base.
- To work collaboratively with other stakeholders to advocate for the rights and needs of young people with high learning potential.
- To be the prime contact with the media and be an advocate for the charity.
Governance
- To be accountable for the efficient, operational running of the charity.
- To ensure the charity’s compliance with legal requirements such as Companies House returns, GDPR, etc.
- To understand and adhere to the charity’s governance documents.
- To provide written and oral reports to the Board of Trustees at regular meetings.
- To respond to requests for information by the Board of Trustees in a timely fashion
- To support Trustees to maintain and regularly review the policies of the charity and to create and implement the accompanying operational procedures.
Monitoring and Evaluation
- To monitor and evaluate the effectiveness of the charity through qualitative and quantitative key performance indicators.
- To be responsible for the appraisal of staff performance and identification of any needs for professional learning and development.
Safeguarding
- To act as Senior Designated Safeguarding Lead for the charity.
- To coordinate with the Trustee with Responsibility for Safeguarding and Deputy Designated Safeguarding Leads as appropriate to ensure best practice in safeguarding throughout the organisation.
- To regularly interact with children and young people in support of the charity's strategic objectives
Any Other Duties
- To lead by example and be part of a dedicated team to implement the strategic objectives of the charity.
- To carry out any other reasonable duties as identified as part of the job.
Our mission is to discover young people’s potential, nurture their gifts and talents, and support them to succeed and thrive with confidence.
The client requests no contact from agencies or media sales.
Are you looking for a career change?
Do you want a role that offers you an opportunity to support the needs of people affected by cancer in areas where access to services is a challenge?
This could be the perfect job for you.
This is a rare and exciting opportunity for and enthusiastic individual to join a growing and dynamic healthcare team to provide support for anyone affected by cancer.
We know from research that patients who live in areas of social deprivation and financial hardship have some significant health and non-healthcare care needs relating to their cancer experience but also, they find it difficult to access conventional cancer treatment and support services.
Our vision is to address the health inequalities in our area and improve access to holistic cancer support by bringing the services to an area where people can access. Working at our Big Purple Bus locations, you will be seeing clients face to face and also providing telephone and digital support.
This is an extremely rewarding role, and we would welcome applications from candidates who feel passionate about making a difference to the lives of those living with and beyond cancer.
Main purpose of post
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage professional and self-referrals to the service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated information and support.
• Meet with people on the Big Purple Bus predominantly to provide face to face support when accessing the service (patients/clients, carers, relatives, professionals), providing high quality information and support within defined level of competence in relation to cancer. This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management.
• Act as a single point of contact for any on-going Big Purple Bus support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Work proactivity with primary and secondary care and voluntary sector partners to promote Weston Park Cancer Charity and build awareness of the support available for people living with and beyond cancer.
This is a rare and exciting opportunity for an experienced and enthusiastic person to join a growing and dynamic team that provides excellence in supporting people living with and beyond cancer and their families. The post has been created to support the expansion of cancer support services.Applications are welcome from health, social care and voluntary sector professionals with experience of personalised care and understanding of the wider determinants of health, including, social, economic and environmental factors.
The postholder will be part of a team which provides a ‘Single Point of Contact’ for people living with and beyond Cancer and professionals such as clinical nurse specialist, GPs, social workers and voluntary sector partners, in Sheffield and surrounding areas. They will manage referrals to the Big Purple Bus service and triage appropriately including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
The postholder will provide personalised information and support about cancer and cancer services, within their level of competence, which will enable people to navigate the health and social care system and make choices that are best for them. The post holder will employ a What Matters to You? approach, using Holistic Needs Assessments and Cancer Care Reviews to support collaborative and person-centred practice.
The postholder will be expected to take an active role in contributing towards the development and implementation of Big Purple Bus support services, have the ability to work autonomously as well as part of a wider team, adhering to excellence in service delivery and customer service.
We are looking for someone with a highly organised and flexible approach to work. You must possess excellent interpersonal and communication skills with the ability to adapt your approach to the needs of the people we support.
Posts will have a primary base at the Big Purple Bus but with some occasional working from one of our other locations (Cancer Support Centre & Charity Hub) dependent on service need.
What you do:
Delivery of Information and Support to people living with and beyond cancer and their families.
The post holder will:
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage referrals to the Big Purple Bus service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
• Act as single point of contact for any on-going support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2, and L3 under supervision; NICE approved four tier model of psychological support Level 1).
This will include:
• Assess the needs of individuals attending / contacting the Big Purple Bus service and identify the required level of intervention.
• Support users sensitively to help them understand basic clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people.
• Provide basic supporting information around topics such as reducing the risk of cancer, cancer screening, healthy living, the impact of cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).
• Provide information on topics such as e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.
• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Cancer Information and Support Advisor or Senior Advisor; Clinical Nurse Specialists (CNS).
• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and voluntary the sector via networking, also giving talks and presenting at relevant groups.
• Deliver awareness raising activity to promote the service.
Operational delivery
The post holder will:
• Collect and collate data regarding contacts with the service users in person and produce reports of activity as required.
• Contribute to events and displays externally liaising with departments and agencies as required.
• Provide general administrative support to the Health Care Professionals and Outreach Service Manager [FM1] [PM2]
• Work flexibly in order to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.
• Assist in the development of leaflets, posters and other materials, e.g. To publicise the service, recruit volunteers, support cancer awareness and other events.
• Facilitate open and effective communication with multi-professional teams, both internally and externally.
Management & Leadership
The post holder will:
• Seek advice and support from senior colleagues on clinical matters.
• Adhere to policies and protocols relevant to the post, contributing to their updating and development as appropriate.
• Adhere to systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.
• Contribute to the continuous improvement and development of the service, identifying areas for change / improvement and suggesting new approaches and implementing changes in practice identified through other routes e.g. annual service review or user feedback.
• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.
General Duties
• Report accidents and incidents as per Weston Park Cancer Charity’s policy.
• To be an ambassador for the charity.
• Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity.
• Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.
• Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice
• Participate in team meetings and events
• Adhere to all WPCC’s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding.
The above job description is not an exhaustive list of all duties required of the postholder.
The client requests no contact from agencies or media sales.
Main Responsibilities:
Duty Officer:
– Opening and closing of the Sovereign Centre, depending on shift, and ensure the safety of the area in adherence with YMCA procedures.
– To ensure Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed.
– To follow YMCA safeguarding policy to ensure that vulnerable adults and young people are properly protected.
– Setting up/down rooms for hire including equipment, checking for damage and ensure it is safe to use.
– Overseeing rooms and facilities, general tidying and ensure all areas are safe including storage and outside spaces.
– Assisting with reception duties including taking payments for activities, answering visitor enquiries and promoting YMCA services.
– Answering the telephone and deal with enquiries or forwarding on to appropriate Team.
– Complete food safety and hygiene checks, maintaining records as required.
– Fire warden duties
– Dealing with any incidents whilst on duty and recording on My Concern.
– Supporting Teams who run services in the centre
– Act as concierge as necessary.
Building Administration:
– Identifying any maintenance needs and logging requests via Pyramid, progressing outstanding works and overseeing any works being undertaken when on site.
– Maintain supplies of the centre’s cleaning and household products by running efficient stock control and cost-effective purchasing of supplies.
– Re-stocking and purchasing of first aid supplies, keeping all kits full and in date.
– Supporting Hirers with enquiries, invoices, hold agreements and dealing with bookings.
– Maintain the Sovereign Centre calendar for all bookings.
– Complete building inductions, maintain key presses and up to to date key holder list.
– Ensuring DO pack, PEEP forms and building risk assessments are reviewed and kept up to date.
– Create, fill and distribution of monthly DO rota for the centre.
– Keeping Sovereign building paperwork and on-line folders safe, secure and up to date.
– To support and promote all services which run from centre as required.
– Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
– Supporting the wider work of the Association including charity events.
– Any other duties required within the grade and renumeration of the role.
– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training.
Job Purpose:We are looking for a competent and reliable person to undertake a range of duties to ensure the safe and smooth running of the YMCA Sovereign Centre. You will be the Duty Officer; responsible building security and building related admin tasks. You will also cover reception and deal with general enquiries. A commitment to friendly, customer-focus service is essential.
Hours of work:Av 26 hours per week. Monday to Friday 4:30pm - 9:00pm and 2 Saturday per month (Except August) 8:00am - 5:00pm (with 1 hour break)
Easter & Summer School Holidays: Tuesday to Friday 9:00am - 5:00pm (with 1 hour break)
Location : YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date: Thursday 13th June 2024
Interviews are scheduled : Week commencing 17thJune 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £35,000 - £37,000 (35 hours FTE) depending on experience
Hours: Either Full Time (35 hrs) or Part Time (21 hrs) - Please specify preference when applying
Place of work: Flexible/Remote/Hybrid, plus a requirement to attend 4 x all staff days per year at our offices in Hatfield, Herts, and some additional conferences as required.
Join Our Team!
Do you want to work full time or part time?
As Health Services Lead at Crohn’s & Colitis UK, you will be integral in project managing the development of a new Healthcare Professional Online Education Programme. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.
Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website
Benefits of working for Crohn’s & Colitis UK
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About you
- You will have experience of supporting the delivery pf projects and programmes in a UK wide healthcare context.
- You will be able to develop and maintain a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
- A team player with great written and verbal communication skills.
What can you expect from us
Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live.
We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Please confirm if you are looking for a full time or part time role.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email listed in the Recruitment Pack.
Closing Date: Monday 17th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please provide a supporting statement with your cv
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Chief Executive – full-time, permanent, London (flexible/hybrid)
The Institute of Food Science and Technology (IFST) is seeking a new Chief Executive to lead the organisation through the next phase of its growth and development. This is an incredibly exciting opportunity for a highly experienced and energetic senior player to lead a small executive team, along with many highly dedicated and capable Institute members, as we embark on a number of key development projects which will continue to grow our charitable activities and influence in the food sector. The role is a key point of contact and ambassador for the Institute with many senior and influential stakeholders within the food sector and governments.
We are looking for a strong strategic and conceptual thinker, experienced in business and financial management, who can communicate with and influence people at all levels. The role leads a small team and will have significant hands-on involvement in day to day operational matters.
The individual will have attained a BSc or equivalent level, and have demonstrable experience in leadership and people management. They will have a broad understanding of the food (or associated) sector (and preferably experience working in the sector). Ideally, the individual will already have experience managing or running a charity, and so will have a practical understanding of charity governance best practice.
With multiple activities from publishing through to professional recognition and from scientific and technical events and communication through to supporting the next generation of talent, the Institute is looking for a leader who can work creatively and yet in a focussed way to ensure all these activities are progressed.
Ideally, they will have previously worked for a professional membership body and are likely to have experience in the food sector.
About the role:
- Full-time, permanent. London-based (Hammersmith) with flexible working – the individual will be required to attend regular physical meetings, often in London, but with some other meetings in the UK. This role may also include some international travel. Salary: On application. No agencies.
About the Institute
IFST is the leading professional body for those involved in all aspects of food science and technology.
As a charity and independent professional body, IFST is in a prime position to provide impartial, science-based information. In addition to publishing peer-reviewed papers, guides, periodicals and reports, we host events, webinars, lectures and conferences throughout the year.
We also aim to be a source of professionalism in our field that reflects the dynamic and innovative nature of food science and technology. We provide independent professional recognition of knowledge and skills. Our professional registers and accreditation schemes are widely recognised and valued throughout the sector as the benchmark for skills and expertise for food technical professionals.
IFST is guided in its decision-making and activities by its five values and through a strong commitment to equality, diversity and inclusion.
Values:
- Evidence-based - All that we do and deliver is based on evidence. This fundamental principle lies at the very core of IFST’s consciousness. We provide scientific evidence that the public, policymakers and our members can trust and use.
- Professional - We aim to be a repository of professionalism in our field of food science and technology and to ensure our profession serves the public. We demand and expect professionalism from our members whether drawn from academia, industry or the public sector.
- Innovative - Food science and technology is, by nature dynamic and innovative. Whilst a serious subject and with serious implications, it is exciting and fun. We will seek to reflect this dynamism in the way we work and communicate with others. We will therefore be responsive to the constantly changing environment in which we work and to the needs of our members and stakeholders.
- Independent - Our independent position and voice is critical and is what we are valued and respected for. We will ensure our governance, agendas and outputs are based on the best and most complete evidence available and, in gathering this evidence, we will not be unduly influenced by any single views or commercial pressures. We will build trust by being open about all our decision-making processes.
- Food Science Community - We value our members as a community of food scientists and technologists. We respect and value the diversity of our membership and all that this diversity brings. We seek to learn from each other and always encourage a friendly, approachable, inclusive and supportive spirit from all who work for and with us.
IFST’s EDI Statement:
The Institute of Food Science and Technology (IFST) recognises that diversity is not only a moral imperative but also a catalyst for innovation and excellence in scientific endeavours. We recognise the importance and benefits of equal opportunities, diversity, inclusion and eliminating discrimination in every aspect of our work. By embracing diverse perspectives, experiences, and talents, IFST aims to drive positive change and advance the field of food science for the benefit of society.
We aim to ensure that no individual or group is treated more or less favourably than others on grounds of sex, gender identity, age, marital status, disability, race, ethnic origin, nationality, sexual orientation, pregnancy, maternity/paternity or religion.
We work to comply with all the legislation related to equal opportunities to ensure that the culture, philosophy and processes within IFST are free from bias of any kind.
We actively encourage applications from individuals who may be underrepresented in our workforce, including those from Black, Asian, and minority ethnic backgrounds, individuals with disabilities, LGBTQI+ individuals, and women.
To apply:
Please send your CV and a brief cover letter detailing your relevant experience/skills and what attracts you to this role .Please note that any CVs received without an accompanying cover letter will not be considered.
All applications must be submitted via Charity Job no later than 5:00pm on 14th June 2024.
The client requests no contact from agencies or media sales.
Are you a passionate and experienced membership professional dedicated to making a difference in the lives of those in need?
The National Kidney Federation (NKF) invites you to join them in making a real difference. They're on the lookout for a dedicated Membership Development Lead to champion and expand their Kidney Patient Associations (KPAs) nationwide and build regular support and giving for the charity.
Reporting to: Head of Marketing & Fundraising
Location: NKF HQ (Shireoaks, Nottinghamshire) or Hybrid
Salary: Up to £35,000 (dependent on experience)
Hours: 36 hours per week
Perks and Benefits:
At NKF, they value their team members and offer some incredible benefits:
* Up to six weeks of annual leave plus bank holidays
* Early finish on Friday's
* Christmas shutdown
* Pension scheme with up to 8% employer contribution
* Death in service insurance worth three times your salary
* Free car parking at their HQ
About the Role:
This role is the heart of NKF's mission to enrich the lives of kidney patients. As a vital member of their team, you will spearhead the growth of their individual supporter base and craft a robust membership strategy. Dive into the dynamic world of KPAs and individual members, nurturing meaningful connections and fostering a sense of belonging.
Key Responsibilities:
* Maintain and nurture relationships with all KPAs, ensuring seamless coordination of NKF assistance and identifying underserved regions.
* Forge stronger bonds between KPAs and NKF, collaborating to expand their membership and empower non-member KPAs to become active participants.
* Serve as the primary liaison for regional representatives, ensuring every supporter enjoys exceptional experiences.
* Cultivate relationships, innovate member resources, lead regional teams, and facilitate clear communication channels.
* Monitor engagement levels, deliver captivating communications, and participate in engaging NKF events.
* Develop robust evaluation frameworks, report progress to the CE and Executive Committee, and handle ad hoc duties with finesse.
About You:
They're seeking a go-getter with a proven track record in membership engagement and management experience to lead and engage membership initiatives. You will have excellent communication and influencing skills that will help share insights and address the challenges faced by their members. This fast-paced role demands strong time management and attention to detail, and you'll be supported by a dedicated team to achieve this. While prior experience or knowledge of kidney disease is advantageous, comprehensive training will be provided.
Ready to embark on this exciting adventure? Contact Priya Vencatasawmy with your latest CV or profile.
Due to the sensitive nature of the role, we are accepting applications on a rolling basis, which means the role can close at any stage, so please do reach out if this impacts you in any way. The provisional closing date for this role will be June the 11th 2024.
First Stage Interviews: 6th of June and additional interview dates for the w/c the 17th of June will be provided.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
This vacancy has arisen as the result of an opportunity to restructure. It is a new post to support the charity’s growth over the coming years. In the first instance it is a 12 months’ fixed term contract, but, dependent on the outcomes of the first year, it could develop into a furth.er fixed term or permanent role.
What we can offer you: we are a small neurodiverse team that can offer you a supportive environment, flexibility, lots of professional learning and the satisfaction of making a difference
Potential Plus UK Job Description
Job Title: Fundraising & Membership Officer
Reporting to: Chief Executive Officer (CEO)
Salary: £27,560 (35 hours pers week)
Flexible working: in the Milton Keynes office, home-working and/or hybrid-working to be agreed with CEO
Contract: 12 months’ fixed term in the first instance
Main objectives of the role
Please note: these will be confirmed on appointment and reviewed annually
- Securing funds from a variety of sources to support services offered to families to meet our strategic objectives and the long-term sustainability of the charity.
- Building and maintaining relationships with a range of individuals and organisations to support the fundraising activities, promote the mission of the charity and improve the visibility of, and understanding about, Potential Plus UK.
- Coordinating the membership messaging and leading the analysis of data to promote the support of the charity and its cause, and maximise potential income, through membership.
Main responsibilities for all employees
- To keep up to date with statutory and best practice in safeguarding and child protection procedures, ensuring that all members of the charity’s community are aware of these, understand their roles and are confident to take action as needed.
- To liaise effectively with colleagues, parents, schools, colleges and young people to secure excellent outcomes and well-being for young people with high learning potential.
- To support and implement the strategic aims and all aspects of policies and procedures.
- To develop best practice in the provision for all high potential learners, including the disadvantaged and disengaged, those with dual or multiple exceptionalities, and English as an additional language, and children from minority groups.
- To model high standards of professional behaviours and attitudes at all times.
- To identify the professional learning you need to achieve excellent outcomes, and to monitor the impact to ensure you excel in the role.
Main responsibilities for the Fundraising & Membership Officer
Fundraising
- Support the setting of the charity’s fundraising targets through the research and review of both external and internal fundraising activities.
- Maintain an up-to-date database of the charity’s fundraising activities and campaigns.
- Collate the agreed metrics (including income and expenditure) and report on a weekly basis.
- Participate fully in the generation of fundraising ideas and activity selection.
- Design, prepare and implement the agreed activities and campaigns, which are likely to be varied in nature and might include dedicated fundraising events, grant applications to support families in disadvantaged socio-economic groups, and legacy generation.
- Recommend changes and updates to the activities and campaigns based on testing and evidenced data.
- Evaluate and report on the effectiveness of fundraising activities and campaigns, including both income and impact.
- Establish and maintain positive relationships with both new and existing individuals and organisations, such as member alumni and grant-making trusts and foundations.
- Lead on stewarding the support of donors, funders, ambassadors and influencers through regular communications and feedback on impact.
- Create and submit monitoring reports to funders that are both timely and of high quality.
Promoting the Charitable Aims of the Charity
- With marketing support as needed, create effective messaging to be shared externally and with existing members to engender a sense of belonging to the high learning potential community, together with an understanding of its rights and its potential positive impact on society, with the aim of creating a desire to support the charity now and on an ongoing basis.
- Work with the Community Information Coordinator to utilise all appropriate opportunities to convey these messages.
Membership
- Design and coordinate an effective system to enhance the membership offer and improve membership renewal and retention.
- Work with the administration and community teams to ensure that the journey from interested party to becoming a member and from member to retained member is compelling and framed coherently and that systems are in place to effectively implement this.
- Work with the Community Information Coordinator on campaigns and strategies to reach new members, engage with existing members and retain existing members.
- Have a thorough understanding of the membership database, collate information and monitor, evaluate and report on all aspects of membership performance.
- Design and coordinate regular market research, including competitor analysis, to identify member/stakeholder needs, to support the rationale for the development of new member/community products and services, and to liaise with and advise other teams in the organisation as appropriate.
- Analyse and interpret marketing and social media performance.
- Identify opportunities for engagement of the membership and the wider community.
Other
- Undertake any other duties that may be reasonably required.
Our mission is to discover young people’s potential, nurture their gifts and talents, and support them to succeed and thrive with confidence.
The client requests no contact from agencies or media sales.
Location: Hybrid working between the Aldgate, London office and home.
A great opportunity has risen for an Individual Giving Officer to support our work to engage and grow our audience as part of our Supporter Giving and Legacies team.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You will be a key point of contact for the team, working across fundraising campaigns, liaising with agencies and managing stock for our online shop. Supporting across all aspects of our portfolio to ensure that our supporters receive the best possible experience.
You will have excellent communication skills in writing and verbal, strong IT skills and experience in a fundraising environment. You will be organised, target oriented and a team player.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Interviews ongoing - Please apply as soon as possible.
RAFT Research Programme Consortium Chief Executive Officer (0.6FTE)
Department of Disease Control
Salary: £51,299 to £58,723 per annum, pro rata.
Contract: Part Time, 3 days per week, Fixed Term until 30th April 2026
Job Reference: ITD-DCD-2024-06
The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.
The LSHTM is searching for a CEO to help in the management of the ‘Resilience Against Future Threats’ (RAFT) Research Programme Consortium (RPC). RAFT is funded by FCDO, and its mission is research that will be of practical benefit to national programmes for the control of vector-borne diseases especially malaria. The Consortium partners are the London School of Hygiene & Tropical Medicine, the Centre for Research into Infectious Disease Cameroon, the Institut Pierre Richet in Côte d'Ivoire, the National Institute for Medical Research (NIMR) in Tanzania, the Faculty of Tropical Medicine of Mahidol University in Thailand, and the Malaria Consortium. One strand of our work concerns the arms race against insecticide resistance in African malaria vector mosquitoes, and in particular the process of choosing the most cost-effective insecticidal interventions in the face of complex geographic variation in resistance and a limited amount of epidemiological trial evidence. The other strand is addressing the more strategic and longer-term threats facing vector control, including the rise of Aedes-borne viruses in Africa, and the effects of anthropogenic changes in the environments in which we live.
We are looking for a CEO who will join the leadership team based in the LSHTM. This is a senior role with operational responsibility across all of RAFTs activities, including its research, its governance structures and workings as a partnership, its relationship with FCDO and the intended users of the knowledge outputs. You will work closely with RAFT’s two Principal Investigators/Research Directors and provide support to all other Principal Investigators/Directors from partners in the Consortium. The CEO will manage the relationship with the donor (UK Government Foreign, Commonwealth and Development Office, FCDO) and be the primary point of contact. You will provide strategic Management of RPC governance structures; and actively participate in RPC management meetings with Management Group and running of the Consortium Advisory Group (CAG). You will work closely with the Programme Manager to ensure best practice in budget management, financial probity, forecasting expenditure, and financial reporting to donors, Management Group and CAG.
The CEO will oversee and report on detailed progress against the agreed workplans and logframe, including on risks to programme success and make changes and recommendations as required. You will lead on Lead on active engagement with RAFT’s primary external stakeholders (i.e. the main intended users of its knowledge outputs), including National Malaria Control Programmes (NMCPs) in countries with high burden of mosquito-borne disease, World Health Organisation (WHO), UK Government FCDO etc, so as to understand their research and technical priorities and to coordinate RAFT’s role and contribution. Finally, the CEO will also oversee the development and implementation of the RAFT Communications Strategy and together with the Research Uptake Manager, oversee all RPC communications, data management procedures and engagement of users and policymakers with the research outputs, representing the RPC in public debate and other media.
Candidates must have a higher education to degree level, or equivalent, or substantial relevant experience, experience of managing and reporting on programme grants from funders such as FCDO, EU etc, significant proven experience of financial planning and management including creating and monitoring budgets
The post is part-time 3 days per week, 0.6 FTE and fixed-term until 30 April 2026. The post is funded by the UK Government Foreign, Commonwealth and Development Office (FCDO) and is available immediately.
The salary will be on the Professional Services salary scale, Grade 7 in the range £51,299 - £58,723 (SP 38-43) per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is hybrid in the UK at the London School of Hygiene & Tropical Medicine, or alternatively in an appropriate location in Africa.
Applications should be made on-line via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed the email displayed on our website job posting. Please quote reference ITD-DCD-2024-06.
The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.
Closing Date: Wednesday 5th June 2024
The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title North East Community Engagement Officer
Hours 35 hours per week, term time only, permanent
(Some elements of this role will likely require out of hours working)
Reports to Head of Membership
Remuneration£21,000 Salary + £2,557 holiday pay + £234 Tax Free WFH Allowance (FTE equivalent £28,000)
Background
Our 68-year-old charity is one of the most exciting and flexible employers in the charity sector. Having supported 13,000 Parent Teacher Associations (PTAs) and their 100,000 heroic volunteer fundraisers to raise more than £1 Billion during the past decade, last year we began to lay the foundations for significant growth in impact during the decade ahead, not just to extend the impact of PTAs, but to provide more broader support for parents in enabling their children to live happy, healthy, and productive lives.
During the summer, we launched a membership magazine (PTA Extra), and a popular programme of parent webinar covering such topics as: ‘Supporting your child’s mental health’, ‘Helping your child succeed in KS2 English’, ‘Neurodiversity in Children Matters’.In the autumn began building a fundraising team to support PTAs by fundraising at the national level.In December we launched the highly successful ‘National Parent Survey’ to explore the challenges and concerns parents face. This year we relaunch a national publication for parents new to school, called ‘Be School Ready’, and our new ‘PTA Launchpad’ programme.
At Parentkind we have developed a culture of high expectations for supporting PTAs and Parents alongside an equally high expectation that colleagues take care of their mental health and well-being.We are obviously a parent-friendly and flexible employer, where colleagues work from home by choice, and are given agency to perform their duties in balance with life.Colleagues work around important life-commitments such as taking their children to school, attending a medical appointment, or just taking a walk.Colleagues are trusted to do great things, both at home and whilst working.
Main purpose and scope of Role
This role will play key to engaging with and supporting PTAs across the region, as well as a variety of stakeholders such as schools, parent groups, local authorities, potential sponsors or supporters and other organisations as our suite of programmes grows. This role initially focuses on the following, but is subject to change as programmes are launched or evolved:
PTA Programme
- Growing our network of PTAs.
- Supporting PTAs through leadership transition to minimise PTAs closing unnecessarily.
- Organising gatherings of PTAs to enhance the PTA community.
- Providing training and awareness sessions for PTAs.
- Providing community support to PTAs during peak activity periods online or by phone.
- Helping schools establish PTAs and supporting them during their first year through our new PTA Launchpad programme.
- Hosting and co-ordinating virtual webinars/meetings to demonstrate the value of PTA membership and the support available.
Parent Programme
- Raising awareness of Parentkind’s growing programme of support for parents, directly or indirectly through schools or other partners.
- Building relationships with parent groups to support engagement with our growing suite of parent support opportunities.
- Organising events for parents as part of our Parent Programme.
- Building relationships with regional stakeholders to support Parent Programme activities.
Other Programmes/Services
- Encouraging uptake or (when charged) sales of our broad and growing suite of programmes and services.
- Identifying and engaging with local and regional partners for our range of programmes.
- Feeding into programme design.
Wider Stakeholder Engagement:
- Attending appropriate conferences and educational meetings across the region.
- Developing relationships with key local authorities and individuals so they advocate our services and the benefits of our programmes
- Developing relationships with MATs so that they can advocate Parentkind and the benefits of its programmes.
- Identify any opportunities for external funding to from LA’s, Companies, or other funders with the support of our fundraising team.
Organisational Effectiveness:
- Create and implement operational annual plans and schedules to support our regional targets, ensuring that time specific milestones for their delivery are met.
- Regularly report on the health of our campaigns within your region, through identified KPIs and organisational targets.
- Ensure all knowledge and information is recorded, processed and maintained according to good administration practice.
General
- To keep abreast of relevant educational policy and legislation affecting our key audiences.
- To be flexible within the broad remit of the post.
- To undertake other duties as reasonably requested by the CEO and the Executive Leadership Team.
- To be self-servicing.
- To attend and participate in our performance, development, and training programmes.
- To abide by organisational policies, codes of conduct and practices.
- To be responsible for the health, safety, welfare of self, and other colleagues.
- Participating in and, as necessary, assisting with our national events and conferences.
- Supporting activities in other regions where a regional colleague is unappointed or unavailable.
Diversity at our core
Parentkind is committed to an inclusive and accessible recruitment process and encouraging equality and diversity with our team.We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process.If you require any reasonable adjustments to support your application or interview, please reach out to us via email.
The Application Process
Please apply as soon as possible by submitting your application through Charityjob with a covering letter.Please note that we are unable to sponsor international candidates and candidates should be resident or very familiar with the region the role is applicable to and willing to move to the region before commencing the role.Candidates will require their own vehicle to support attendance at meetings, including schools.
We will be interviewing on a rolling basis, so please apply as soon as possible.
Parentkind is committed to safeguarding children in the schools we work and expect all colleagues to share this commitment.Appointees are subject to a DBS check.Having a criminal record will not automatically exclude applicants.
If you have not heard from us within two weeks following the closing date of the role, please presume that your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Just Like Us is the LGBT+ young people’s charity and works with thousands of schools and young people across the UK through its programmes.
Our Education Programmes are focused on engaging primary schools, secondary schools and sixth form colleges across the UK to take part in our programmes and ensure LGBT+ young people can thrive. Just Like Us has already worked with thousands of schools and gained recognition for our Growing up LGBT+ report (2020) and our Positive Futures report (2023). By 2025, we aim to reach more than 60,000 school pupils annually through our programmes.
This role is critical to the delivery of this mission and will support the Head of Education Programmes to meet the needs of our several thousand-strong school network so that we can reach even more LGBT+ young people across the UK. This role will be working across School Diversity Week and the Pride Groups programme.
This role is an entry-level position and will provide the successful candidate with a strong foundation for a career in the voluntary sector. We are looking for someone who is eager to learn, with strong organisational and administrative skills, and good communication skills to join a friendly, driven Programmes Team.
We are very keen to hear from underrepresented voices, particularly trans and non-binary, Black and/or PoC candidates.
Please see the application pack for more details and how to apply.
Job description
Programme delivery:
- Support the Programmes Team to deliver our programmes, including Pride Groups, School Talks and School Diversity Week
- Manage the administration of Education Programmes
- Act as a first point of contact for schools on our programmes, answering questions, sharing new resources and encouraging participation. This includes engaging with new schools to increase our networks and managing a busy inbox
- Engage new schools to increase our networks, including representing the charity at conferences and events
- Maintain good relationships with school contacts, lead on liaising with school staff to confirm bookings, monitoring invoices, membership and renewals
- Work collaboratively across teams to manage logistics and ensure the smooth running of Just Like Us programmes throughout the academic year.
- Support the delivery of our education programmes, including delivering talks, and training for teachers and other education stakeholders on LGBT+ issues
- Support with the creation and development of education resources
- Assist the monitoring and evaluation of programmes by distributing surveys, collecting case studies and providing analysis of data obtained to evidence our impact
- Support our marketing and communication initiatives, writing emails and monitoring open rates
- Assist with the maintenance of our online portals of resources for school staff and the online school staff networks
- Support programme effectiveness by streamlining internal workflows and procedures
Cross-team working
- Collaborate with colleagues in our Communications, Development and Education to deliver our charitable purpose
- Diversity, Equity, and Inclusion (DEI) Initiatives: Champion diversity, equity, and inclusion initiatives within the charity, promoting a culture that embraces and celebrates individual differences.
- Alongside the senior leadership team, support the development and implementation of DEI strategies to ensure the organisation's programmes and workplace practices are inclusive and reflect the diverse communities it serves.
Safeguarding is a collective responsibility and all employees, volunteers, and stakeholders are expected to actively contribute to creating a safe and supportive environment for children, young people, staff, adults at risk and programme participants.
The listed role responsibilities are not exhaustive and employees may be required to take on additional tasks related to other organisational needs as and when necessary.
Applicants must have the right to live and work in the UK.
Please see the application pack for more details and how to apply.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Last year we saw a 133% growth in the numbers of young people facing homelessness coming through our doors. Now, nearly half of them are - or recently have been - sleeping rough and with the numbers of young rough sleepers in the capital growing at an alarming rate, New Horizon Youth Centre has had to take decisive action to unlock support and housing for this group. The Head of Services - Rough Sleeping is a brand-new role for the organisation and will lead on developing a new internal strategy for young people facing rough sleeping, as well as holding operational oversight of our established youth-specific street outreach function and emergency accommodation hub, both of which are unique in London. You will need to be strategic in approach and an excellent relationship builder. You will act as our lead colleague on relationships with the Greater London Authority and London Councils’ rough sleeping teams, working with them to ensure our learning and insights inform policy and ultimately open up access to emergency support for those under 25. Alongside this you will need a keen eye for operational detail, have experience of delivering homelessness services, and be passionate about piloting new solutions to prevent homelessness among young people. More than anything you will need to champion what young people can achieve, be committed to collaborating with others and determined to find a way.
For more information and Person Specification, please see our Job Pack attached.
Salary: £46,800 - £52,000
Closing Date: 10am, 29/05/2024
The client requests no contact from agencies or media sales.