The Welcome Home Crisis Supporter

Closing Date Monday Sunday 21st Nov 2021

Bury Involvement Group (BIG) is a mental health charity led by people with personal experience of mental health distress. We are excited to have secured funding allowing for a new role for a Welcome Home Crisis Supporter, who will join the Bury Peer Led Crisis Service, our person centred, non-clinical, community mental health crisis support service for adults in mental and emotional crisis. 

The Welcome Home Crisis Supporter will provide support to adults in Bury who are on the inpatient unit. They will work alongside these people to understand and respond to their needs, build a relationship, and support them as they move back into the community. They will play a key role in supporting people through the transition from hospital and community - by providing them with a safe and consistent therapeutic relationship along their journey.

The Welcome Home Crisis Supporter will interact, communicate, and build relationships based on mutuality with adults in mental health crisis, drawing on their own personal experiences. They will provide face to face, and occasional telephone, emotional support to individuals whilst they are on the inpatient unit and when they are in the community. They will work collaboratively with individuals supporting people to access the right support from wider agencies and partners to support their recovery. The Welcome Home Crisis Supporter will work alongside the Bury Peer Led Crisis Service to facilitate a drop-in service within the community. They will keep a record of contacts and outcomes to report and provide monitoring and evaluation data supported by the Service Lead.

We know that the individuals who are discharged from the inpatient unit often struggle once they are back in the community. This role is a major step within the area to improve the experience of people who are facing significant mental and emotional distress. With this we are looking to get the right person for the role who can make this project a success. 

We are looking to recruit someone with experience of working with people with mental health problems, who themselves has personal experience of mental distress. Ideally you will have experience working with people who have experienced inpatient services, suicidality, and self-injury. You will be a reflective, empathic, and genuine, and have demonstratable ability to build positive therapeutic relationships with adults experiencing mental and emotional distress. You will need to be able to communicate with visitors clearly and effectively using non-clinical language. You will need to be able to work effectively as part of a team, while being highly organised and planning and prioritising your work.

Our team is friendly, supportive, and committed to our mission of supporting adults with mental health conditions towards their recovery. You will be integral to the continued development of a well-respected local mental health charity that makes a real difference to people’s lives.

• 35 hours a week
• £26,390.04 actual
• 12 month fixed term contract - with the option of this being extended beyond this date dependent on the long term commissioning of the project.
• Annual Leave entitlement of 28 days (plus 3 Bank Holidays)
• Fully paid training
• Clinical Supervision paid for

Interviews will take place the week commencing 22nd November.

If you would like to discuss the role, please contact the charity and request Jordan Fahy (Chief Officer).

This role is currently home-based due to Covid-19 restrictions and we are open to applicants across the UK. We are also open to flexible working arrangements.

About the Role

You will provide policy advice and support for Leonard Cheshire in order to increase our influence and drive positive change with disabled people. You will support policy analysis and engagement on social and public policy as it relates to disabled people in the UK, working collaboratively with colleagues in the devolved nations.

At Leonard Cheshire we’re proud to be pioneers for change in the UK and across the globe. We’re currently campaigning for change on social care, employment and transport in the UK and for better education for girls with disabilities internationally.

About You

• You will bring demonstrable experience of working in a policy team and have knowledge and experience of methods used in policy development and influencing, including engaging with government consultations.
• You will have excellent written and verbal communication skills and strong analytical skills, both in terms of analysing qualitative and quantitative research.
• You will have experience of involving people with lived experience in policy work.
• You will have an understanding of current policy issues relevant to disabled people and a passion for delivering positive outcomes with disabled people.

If your are interested in this opportunity, please visit our website via the Apply button to download the job description and apply.

Closing date: 8 November 2021

About Leonard Cheshire

We are Leonard Cheshire – supporting individuals to live, learn and work as independently as they choose, whatever their ability. We are the UK’s largest voluntary sector provider of services for people with disabilities.  We’re at the heart of local life – opening doors to opportunity, choice and support in communities around the globe. Through pioneering research and innovation, we are building a fairer, more inclusive society that recognises the positive contributions we all make, and where we are all proud to play our part. Internationally, we are a specialist development NGO delivering inclusive education, youth leadership and access to livelihoods programmes across Africa and Asia.

What we Offer

• A generous employer contribution to a company pension scheme with additional life cover
• Substantial annual leave, with the option to buy or sell leave
• Access to a cash health plan at favourable rates
• A comprehensive employee assistance programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

We are looking for a Head of Data and Supporter Services to lead and oversee the delivery of supporter care, insight and data management for Income Generation in line with the organisation’s strategic plan and Income Generation strategy.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Income Generation Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

The Data and Supporter Services Team

Our supporters are at the very heart of our fundraising, and the team managing our data, supporter care and compliance enable our teams to fundraise effectively. Working closely with Battersea staff, suppliers and agencies working on our behalf to collect, process and analyse our data. We support our donors and customers that give generously to Battersea ensuring that their support is recognised and celebrated through excellence in customer care. We ensure that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for 3 days each week and you’ll be able to work up to 2 days each week from home.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 7 November 2021

Interview date(s): Monday 15 & Tuesday 16 November 2021

Second interview date: w/c 22 November 2021

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

About the Role

We are looking for a Supporter Care Officer who is eager to hit the ground running, join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

Ideally, you will have some experience in the supporter care field but as a minimum, you will bring some administration and telephone-based customer service experience together with the desire to help us develop and progress in a time of significant change.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

• Benefits in store
  - Substantial annual leave, plus bank holidays and the option to buy more.
  - A generous employer contribution to a company pension scheme with additional life cover.
  - Access to a cash health plan at favourable rates.
  - A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

Job Purpose:

1. To provide front-line support to the Political Studies Association’s specialist groups
2. To provide front-line service responding to enquiries by current and prospective members
3. To support the Membership & Programmes Manager and Membership & Programmes Officer in fulfilling the requirements of the various PSA membership schemes

Main responsibilities:

Supporting our specialist groups and expert networks

• Manage the specialist groups inbox, online and phone communications, responding to queries directly or forwarding the query to relevant colleagues. Ensuring that engagement and action is resolved and carried out in a timely manner.
• Support specialist groups, and networks, in setting up and promoting events, including managing digital events via Zoom as required, and ensuring they have access to PSA’s current guidance on running meetings and events.
• Circulate updates and bulletins to specialist groups as requested by the lead trustee or CEO.
• Assist specialist groups in gaining access to, and using, the website and database (CiviCRM). Maintain oversight of the specialist groups’ section of the website, ensuring consistency and accuracy of group details are up to date and taking remedial action as required.
• Liaise with the specialist groups regarding grants/funding opportunities, as funding becomes available, including informing groups of decisions made by the trustees to bids submitted by them.
• Provide data relating to the groups as requested by MPM colleagues, or the wider team, including as part of reporting to trustees, providing data to the MPO regarding to groups’ budget allocations, and in confirming membership of prize entrants.
• Provide updates about specialist group activities, as relevant, to be included in the regular e-newsletters to members
• Liaise with the specialist groups on their involvement with the annual conference, and related tasks as required by the Events & Marketing Manager.

 Provision and development of membership services:

• Respond, and take required action, to general membership enquiries, by inbox or phone, including updating the CiviCRM database as relevant.
• Work with the Membership & Programmes Officer to ensure action is taken to resolve and respond to enquiries within 48 hours.
• Assist with monthly direct debit runs and associated database checks, particularly during busy renewal periods (1st quarter of the year).
• Contact members as required and update mailing lists for postal journals.
• Assist with data input and crosschecking records to ensure swift and speedy resolution, especially around the time of the annual conference (March/April).

Provide support with member events and conferences:

• To support, as requested, the Events & Marketing Manager, and other colleagues, in organising and executing the PSA’s Annual International Conference and other member-orientated or public events (both physical and online) throughout the year. This may include handling invitations, responses, logistics and, on occasion, providing ‘hands on’ help at the event venue or via online platforms such as Zoom - making full use of these opportunities to engage our membership.

Other duties and responsibilities:

• Fulfilling other activities, in addition to the main responsibilities above, as requested by the MPM and MPO.
• Managing the PSA’s [email protected] inbox, actioning accordingly.

• On occasion supporting colleagues in work areas outside of this job description.
• Compliance with PSA policy including absence, appraisal, health & safety, EDI and GDPR.

Capabilities & attitudes

Enjoys and is confident in dealing with members face to face, over the phone and via email

A willingness to help others, in a timely manner, through provision of information, services and assistance

Friendly and approachable team player

Confident and articulate manner to communicate at all levels, and in a variety of situations

Experience

Track record of providing excellent membership or customer services

Working in membership services in a similar learned society or professional membership body

Ability to prioritise and work on own initiative in order to meet deadlines and achieve a wide range of tasks and objectives

Strong planning, organisational and time-management abilities

Experience of dealing with a range of people in a friendly but professional and helpful manner.

Structure: this post supports the Membership & Programmes Officer, with both posts managed by the Membership & Programmes Manager. The post is based in our Head Office in Camden

Additional information: the role is part-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. The starting salary will be FTE equivalent £24,000 per annum, pro-rata for 3 days.

2. 22.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. Pro-rata of FTE equivalent 25 days’ annual holiday allowance plus bank holidays

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following a three month probationary period.

Structure: there are seven members of staff currently. This post is normally based at our offices in Camden although staff are being supported to work from home in light of the Covid-19 pandemic.

How to apply

Please submit a CV (no more than two sides of A4) and a succinct covering letter explaining why you are suited to the role by 5pm on 5th November 2021. Interviews will be held w/c 15th November. If you have not heard from us by then please assume that you have been unsuccessful.

Please also complete a PSA equal opportunities monitoring form.

Thank you for your interest in the Political Studies Association

Job title: Membership Training Officer

Region: London or home based

Directorate: Membership

Contract: Permanent. Full Time, 35 hours per week

Salary: £25,000 to £28,000 gross per annum plus £4,452 London Weighting Allowance, if applicable

About The Royal British Legion

Across the country, in every city and on every street, RBL is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

It's this mission, this scale, this challenge and the values we all live by, that makes RBL such a fulfilling place to thrive.

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

The Membership Training Officer is instrumental in the design and delivery of our learning offering to membership . You will assist with the redesign and standardisation of our training programmes, as well as delivery and course feedback evaluation to improve members' knowledge, skills, and behaviours to enable them carry out their roles more effectively.

You will develop, maintain, and deliver membership training activities while ensuring that our audience receives adequate learning. You will also collect and analyse training data in order to improve our material and related resources.

You will have prior training expertise and be able to build, design, and deliver courses, workshops, and live and recorded webinars. You will have experience coaching and/or mentoring . You will have a range of IT skills as well as excellent communication and interpersonal skills, and the ability to develop cross-functional partnerships across the organisation.

The position can be based in our London offices or home based, with some travel requirements throughout England and Wales, as well as occasional weekend or evening work and overnight stays.

Please note if office based this will at our London Office which is located at Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA.  

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop.

It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday 7th November 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

We are looking to recruit a Membership Manager to join our growing team. The role will sit within the Social Value UK staff team, primarily within the Marketing Team, but working across the Engagement and Advocacy Teams.

About Social Value UK

Social Value UK (SVUK) is the professional body for social value and the UK’s national network for anyone interested in social value and social impact. We work with our members to increase the accounting, measuring, and managing of social value from the perspective of those affected by an organisation’s activities, through our Principles of Social Value. We believe in a world where a broader definition of value will change decision-making and ultimately decrease inequality and environmental degradation. 

To achieve our mission, SVUK provides training and assurance services, as well as hosting regular meetings and events, creating new tools and resources, and running campaigns. Through supporting and working with our members, and as a National Member Network of Social Value International, we are creating an international movement for change. 

Location 

The organisations has an office in Liverpool City Centre, but the role can be flexible on location and remote or hybrid working. You may be required to undertake national and international travel, and the role is likely to include travel to and from London. 

Hours 

This is a permanent position. 

The successful applicant will be required to work 35 hours per week. Holiday entitlement is 25 days per annum. 

Role Description

The Membership Manager is responsible for managing the individual and organisational memberships with Social Value UK, including organising membership activities, developments, and relations.  The Membership Manager reports to the CEO of Social Value UK. The Membership Manager works primarily in the Marketing Team, and secondly in the Engagement and Advocacy Teams.

Overview of Main Duties & Responsibilities

• Attract new members 
• Provide support for existing members 
• Manage and facilitate thematic social value working groups 
• Develop and facilitate regional Social Value UK networks 
• ​Online and in-person event management 

Please download the attached recruitment pack for more detail about the role's duties and responsibilities.

Personal qualities 

• Passionate about tackling inequality through changing the way society accounts for value. 
• Willing to travel (UK and occasionally overseas). 
• Compassion. 
• A sense of fun! 
• Organised
• Good at customer service
• Good communication skills
• Excellent creativity 
• Target driven 
• Good interpersonal skills

Head of Memberships & Events
Salary: £36,000 (pro rata) per annum (FTE £40,000)
Contract: Permanent, part time, 31.5 hours per week
Based: Littlemore, Oxford / home (hybrid working available)

The Berkshire, Buckinghamshire and Oxfordshire Wildlife Trust (BBOWT) runs one of the most successful membership and individual giving programmes in the Wildlife Trust movement, with over 28,000 memberships generating nearly £3m income per year.

The Head of Memberships & Events is a critical senior fundraising role, vital to securing the future of the Trust, and makes a positive impact in growing BBOWT’s membership, regular giving and mass giving income streams, alongside delivery of our large-scale events. As well as managing the memberships, marketing and events teams the post-holder can expect to be involved in the coordination of mass appeals, membership recruitment and retention, the innovative use of digital fundraising techniques, positive membership experiences, and the engagement of new and diverse audiences.

If you feel that you can take our appeals, member engagement, events and digital fundraising to the next level and you would like to help us achieve our goals of creating more nature everywhere and to enable people to take action for nature across our three counties, then we’d love to hear from you!

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing over 80 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 11.59pm on Thursday 4th November 2021.

Interviews will comprise a 2-Stage process. Stage 1 will be held via Zoom on 16 November 2021. Those invited to Stage 2 will be required to attend a further interview on 22 November 2021.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job description and complete your application.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

Engagement and Support Officer (SWAN UK - Cymru) / Hysbyseb – Swyddog We are seeking an Engagement and Support Officer to help increase our outreach and deliver our programme of support to SWAN UK members in Wales. 

Ymgysylltu a Chymorth (SWAN UK - Cymru)

Genetic Alliance UK is the largest alliance of organisations supporting people with genetic, rare and undiagnosed conditions in the UK. Our members and the people they support are at the heart of everything we do. We advocate for fast and accurate diagnosis, good quality care and access to the best treatments. We actively support progress in research and engage with decision makers and the public about the challenges faced by our community. We run two long standing projects, Rare Disease UK and SWAN UK (syndromes without a name).

This vital role will work to increase engagement and build a supportive community for families affected by undiagnosed and rare conditions in Wales.  Working closely with our Engagement and Support Manager, they will be involved in the development of the UK’s first ever SWAN Clinic, delivering groundbreaking new support to the undiagnosed community. This is a great opportunity to work directly with families affected by a syndrome without a name, expand our existing professional networks and help deliver a brand new genomics support service. 

This is a part time role, 21 hours a week, fixed term for two years. This post is subject to a six-month probation period. The job will be home-based with one day a week in Cardiff for meetings.

/

Rydym yn chwilio am Swyddog Ymgysylltu a Chymorth i helpu i gynyddu ein hallgymorth a darparu ein rhaglen gymorth i aelodau SWAN UK yng Nghymru. 

Genetic Alliance UK yw’r gynghrair fwyaf o sefydliadau sydd yn cefnogi pobl â chyflyrau genetig, prin a heb ddiagnosis yn y DU. Ein haelodau a’r bobl a gefnogant sydd wrth wraidd popeth a wnawn. Rydym yn hyrwyddo rhoi diagnosis cyflym a chywir, gofal o ansawdd da a’r triniaethau gorau. Rydym yn frwd o blaid cefnogi datblygiadau mewn gwaith ymchwil ac yn gweithio gyda chyrff penderfynu a’r cyhoedd am yr heriau sy’n wynebu ein cymuned. Mae gennym ddau brosiect hirdymor, sef Rare Disease UK a SWAN UK (syndromes without a name).

Bydd y rôl hanfodol hon yn ganolog i ddatblygu cysylltiadau a chreu cymuned gefnogol i deuluoedd yng Nghymru y mae cyflyrau prin a heb ddiagnosis yn effeithio arnynt. Drwy weithio’n agos gyda’n Rheolwr Ymgysylltu a Chymorth, bydd deilydd y swydd yn cyfrannu at ddatblygu’r clinig SWAN cyntaf erioed yn y DU a fydd yn darparu cymorth sy’n torri tir newydd i’r gymuned heb ddiagnosis. Dyma gyfle gwych i weithio’n uniongyrchol gyda theuluoedd y mae syndrom heb enw yn effeithio arnynt, ymestyn ein rhwydweithiau proffesiynol presennol a helpu i gyflwyno gwasanaeth cymorth genomeg newydd sbon.

Mae’r swydd yn un ran amser, am 21 awr yr wythnos, dros gyfnod penodol o ddwy flynedd. Bydd cyfnod prawf o chwe mis. Bydd deilydd y swydd yn gweithio o gartref ac yn treulio diwrnod yr wythnos yng Nghaerdydd mewn cyfarfodydd.

Benefits / Buddion:

• Access to external mentoring and coaching to support your professional development.

• Generous employer pension contribution.

• Generous annual leave allowance of 25 days (pro rata) plus bank holidays and Christmas closure.

• Flexible working patterns.

• Access to free counselling via our employee support scheme.

/

• Hyfforddi a mentora proffesiynol allanol ar gael i gefnogi eich datblygiad proffesiynol.

• Cyfraniad pensiwn hael gan y cyflogwr.

• Hawl i 25 diwrnod o wyliau blynyddol (pro rata) a gwyliau banc a chau dros y Nadolig. 

• Patrymau gweithio hyblyg.

• Cwnsela ar gael am ddim drwy ein cynllun cymorth i gyflogeion.

The full job description and person specification is available in English and Welsh. / Mae’r swydd ddisgrifiad a’r fanyleb person lawn ar gael yn Gymraeg.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting time to join the Fundraising team at Crisis as we build on growth of recent years and prepare for a data and digital transformation that will enable us to deliver exciting new experiences for our many loyal supporters. Due to the current post holder retiring after many years in the role, we are now looking to bring in a new Supporter Services Planning Manager, as we look to build on the success of the Fundraising team at Crisis.

About the role
As Supporter Services Planning Manager, you will be responsible for our Supporter Care activity across both internal and external resources. Internally, you will oversee our Supporter Care team, supporting them to develop systems, processes and technology to meet the changing needs of our supporters. Alongside this, you will also oversee a strategic approach to maximising income through Gift Aid.
Externally, you will be responsible for the relationships with our fulfilment suppliers, maintaining and developing SLAs, monitoring KPIs and ensuring the highest possible standards of care is delivered in line with Crisis’ values.

About you
To be successful in this role you will be passionate about delivering outstanding supporter care across multiple touchpoints. You will have experience of managing external suppliers and response handling agencies, as well as an ability to work across multiple internal teams and departments to coordinate fulfilment activity and deliver outstanding experiences for our supporters. You will be an excellent planner and have experience of managing a £1m+ budget and the associated forecasting, reporting requirements.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 31st October 2021 (at 23:59)
Interviews will be held week commencing 8th November 2021
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for a Membership Engagement Coordinator to join our team. This role is based at the DEBRA Head Office in Bracknell, Berkshire.

About the Membership Engagement Coordinator

• To increase effective engagement with the EB community, ensuring members feel informed, valued, and listened to.
• To enable DEBRA to better understand the needs of the EB community.
• To ensure the EB community are at the centre of DEBRA’s charitable activity, by empowering a strong member voice.
• To increase members connections with DEBRA and other people living with EB, encouraging peer to peer support, and sharing of lived experiences.

What we’re looking for in Membership Engagement Coordinator

EB Community Engagement

• Develop a strong engagement strategy of diverse and inclusive initiatives, empowering members of the EB community to connect and to have a voice.
• Work with the membership manager to increase the number of members.
• Prepare and facilitate workshops, member panels, surveys, and presentations.
• Gather the views and levels of service satisfaction of DEBRA members.
• Facilitate member involvement in the development of and improvement of services and support available.
• Increase the volume and manage member involvement in providing case stories, volunteering, and undertaking ‘Ambassador’ roles.
• Facilitate individuals across the EB community to network through membership activities, events, on-line and informal contacts.

Reporting

• Record and measure outcomes of engagement initiatives.
• Report on the impact of key outputs of charitable activities making a difference to the EB Community.
• Report on opportunities for developments/priorities in charitable activities.
• Report to the EB community in relation to engagement initiatives.

Service and Communication

• Act as the first point of contact for members of the EB community with general enquiries, providing information or signposting as required.
• Act as the first point of contact to other directorates when members stories are required.
• Manage and record member compliments, feedback, and complaints.
• Work with colleagues to ensure information to members is presented in an appropriate and engaging manner.
• Produce articles and marketing materials to support member engagement and internal awareness of membership engagement.

Administration and management

• Facilitate/ support members in DEBRA ‘Ambassador’ roles.
• Maintain and manage the portfolio of member case stories.
• Maintain a register of members who are interested in supporting DEBRA’s work.
• Produce clear policies and procedures for engagement initiatives.
• Undertake and manage risk assessments for engagement initiatives.
• Assist with communication/mailing lists of EB community members.

Miscellaneous

• To attend meetings and events, as necessary.
• To work as a team member as part of the overall organisation.
• To ensure that all working practices comply within DEBRA policy, Health and Safety legislation and always maintain confidentiality.
• To carry out any other duties as requested by the Membership Manager or Director.

Key skills we are looking for:

• Passionate about making a difference to people’s lives.
• Understands and values the needs of a diverse community.
• Ability to be flexible to accommodate occasional evening/weekend work.
• Ability to travel independently as required to events/meetings.
• A willingness to gain expertise in EB.
• Collaborative working with others in a team to achieve shared objectives
• Data recording, analysis and report writing
• Collation of service and satisfaction levels
• Delivering to deadlines and working flexibly with changing priorities
• Presentation skills
• Negotiation skills
• A genuine interest in promoting equality, diversity, and inclusion. and be passionate about community engagement
• Demonstrates empathy
• Ability to research and generate new initiatives
• Achievement oriented – a pro-active approach with the ability to meet challenging targets and overcome obstacles.
• Accuracy and attention to detail.
• Excellent interpersonal skills
• IT Literate, including ability to use Microsoft office and databases.
• Adaptability – openness to new ideas and ability to prioritise conflicting demands.
• Positive disposition and self-motivation with the ability to work independently and as part of a team.
• Highly organised.

About us

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

The worth of every activity at DEBRA is assessed by the impact it has to improve the quality of life for those in the EB community, a group of 5000+ people in the UK who have the genetic skin condition EB.  For over 40 years, the charity DEBRA has been providing care and funding research to try to cure this devastating condition.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Membership Engagement Coordinator please click ‘apply’ today – don’t miss out, we’d love to hear from you!

My Care My Way

My Care My Way (MCMW) is an innovative way of working with people over the age of 65 with complex needs and conditions. The person is at the centre of holistic care planning across organisations such as health, social care and the voluntary sector. This way of working is a more coordinated, consistent way of providing care for people over 65 with long term conditions in West London and requires people with commitment and passion to work with older people. My Care My Way has been created following intensive work with professionals, patients and the voluntary sector to create a model of care rooted in evidence and designed to meet local needs.

Patients are at the heart of the model, and are working in partnership with professionals, supported by a dedicated integrated care team. All involved, including the person and their carer, will design care plans together to keep the person well for as long as possible and to achieve outcomes that they identify.

My Care My Way delivers more consistent care for patients at their GP practice, within two multi-functional Integrated Care Hubs in the locality, or within their homes.

Role Summary

The Health and Social Care Assistant (HSCA) role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

The vision for this role is aspirational, in that it aims to bring together over time duties that are carried out by Health Care Assistants, Social Care Trusted Assessors, Navigators, and other disciplines. The post holder will also be equipped to provide low level mental health support. There is an emphasis on promoting independence and supporting patients to adopt self-care approaches, by linking them in with voluntary sector services based on their long term conditions, interests and preferences.

**Please note, this role may involve working some Out of Hours shifts, covering evenings and weekends**

(37.5 hours per week, Mon-Fri).

To apply:

Please email a CV and supporting statement (that addresses all the essential criteria) to our Recruitment dept. Contact details may be found on our site. CVs submitted without a supporting statement will not be considered. You may also apply via Charity Job. Due to the volume of applications we will only be able to respond to shortlisted candidates.

Recruitment is on a rolling basis until all vacancies are filled. 

This is a great opportunity to ensure that service users receive a high quality of support and assist them to access the statutory funding they are entitled to, while also supporting our engagement with neuromuscular care professionals.

Applicants

The successful candidate should have:

• Experience of casework, advocacy and promoting the rights of individuals 

• Good understanding of current changes to welfare

• Good understanding of policy issues relating to disability and knowledge of statutory services such as health and social services 

Expectations in the role

• Ensure service users receive high quality support at all times; through the Helpline and Support Services
• Represent families and individuals with muscle wasting conditions to ensure they receive statutory funding for the care and support they are entitled to
• Provide administrative support for patient and health professional events
• Support with the development of the charity’s information factsheets to provide comprehensive information for families and individuals affected by a muscle-wasting condition

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London with flexibility for home working (2-3 days per week).  

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Interviews likely to be held on 12 and 15 November.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Resources Officer - NAVCA

Are you well organised, self-motivated and able to work flexibly in a small team?

Would you like to play a key role in supporting the administration of resources across the organisation and Board of Trustees?

If so, then take a look at our exciting role of Resources Officer we are recruiting to.

NAVCA is the umbrella body for local VCS infrastructure, strengthening communities and social action by working with our members.  We support a thriving local voluntary sector, working with our members locally so that anyone who wants to volunteer, start a community group has good, local advice and support.  NAVCA delivers outcomes against the four functions of infrastructure to benefit its members – leadership and advocacy, community support and development, volunteering, and partnerships.  As a small energetic team, we work collaboratively and flexibly, supporting each other as well as our members.  The Resources Officer will be responsible for the smooth running of NAVCA’s resources, supporting the Resources Manager to process and record finances. They will have oversight of efficient and effective HR as well as supporting the organisation’s IT requirements and provide administrative support to champion social action through effective local infrastructure. 

The duties of the role will be:

• To provide support to the Chair and Board, by arranging meetings, setting agendas, taking minutes and following up on actions, as well as efficient record keeping in line with NAVCA’s robust governance structure.
• To provide administrative support to the organisation, including organising regular face-to-face and online meetings and events.
• Manage and liaise with IT support to ensure all staff have the hardware and software they need. Help to find solutions to IT issues and escalate where appropriate.
• Liaise with HR ensuring all personnel and payroll records are kept up to date and oversee the recruitment and induction processes for new appointments.
• Update financial records, input invoices and bank transactions into the finance system, prepare sales invoices, and develop effective processes to increase efficiency.

The role is part-time, 28 hours per week with a salary of £25,625 per annum (£20,500 pro-rata) plus an 8% employer pension (no employee contribution required) and 25 days holiday plus 11 days public holidays (pro-rata). You will be supported in your training and career development. We welcome applicants seeking flexible working patterns or job sharing and we welcome loan or secondment arrangements.

This is a remote working position, with travel to our Head Office required on a weekly basis. Our work with voluntary and community organisations requires a degree of flexibility and the post holders will occasionally be expected to work out of normal office hours including evenings and weekends.

We are passionate about creating an inclusive workplace that celebrates and values diversity. We welcome your application whatever your background or situation. Under-represented groups including people from ethnic minorities and disabled people are strongly encouraged. We don’t want you to ‘fit’ our culture, we want you to enrich it. If you have a passion for making a difference and share in our vision for empowering local community action, we would love to hear from you.

To apply, please complete the application form and return it by 12pm on 16th November 2021.

NAVCA supports the #ShowTheSalary campaign, aiming to help address pay gaps and inequity and the #NonGraduatesWelcome campaign, aiming to bring in talent irrespective of whether they have been to University.