Membership development officers jobs

The Wildlife Trust of South and West Wales is looking for an experienced Financial Manager to lead our finance function covering the charity and trading subsidiary.  You will join the Senior Management Team working together to ensure strong and coordinated operational management across the charity. The role is accountable to the CEO and the Finance Committee for all aspects of the organisation’s finances, for ensuring that all income and expenditure are managed and monitored systematically, prudently and legally. We have a variety of income sources including charity fundraising, a trading arm, landing fees (for Skomer Island), membership subscriptions, investment income, legacies and multiple grants of varying sizes.  We are currently in a healthy position with our finances and have clean audits every year.

Yorkshire Wildlife Trust was established 80 years ago and today is one of the UK’s fastest growing charities for nature. We seek to appoint a Digital Marketing Officer to join the communications and public affairs team.

We are looking for a digital marketing expert to lead and boost engagement online, drive footfall to our visitor centres as well as events, and inspire more people across Yorkshire to choose a wilder life. 

This is a role in which you could make a world of difference, by bringing wild experiences to more people through colourful content and stories, leading to positive action for wildlife and driving recognition for our trusted brand. 

Close collaboration with colleagues across the Trust is essential, working with communication, engagement, reserve and visitor services colleagues to promote events, and a growing programme of wildlife-themed festivals and wildlife watching experiences. 

You will have experience of planning and delivering strategy to reach different audiences through channels, as well as creating or commissioning content that reaches audiences with impact. You will have an ability and interest in using analytics to help bring continuous learning and improvement to our activity. 

People tell us that the best thing about working at the Trust is the people and you’ll join a dedicated communications and public affairs team, in the growing fundraising and engagement directorate. 

Yorkshire is home to some of the UK’s most amazing wildlife and wild places but much of it is under growing pressure and facing an uncertain future. We are part of UK wide movement restoring nature, helping people take meaningful action and creating an inclusive society where nature matters. You will have an opportunity to truly make a difference in one of England’s largest regions, to inspire more people to notice, enjoy and take action for Yorkshire’s incredible wildlife and wild places.  

I am excited to be recruiting on behalf of an international membership organisation for an experienced events professional to support the delivery of a major international conference taking place in France in April.

This is a fast paced, hands on contract role requiring immediate availability and full commitment through to the end of April, including travel to France from 11/12 April to 17 April.

The Role

Working closely with the Head of Events, you will support the planning and delivery of a large scale international conference and associated governance and networking events.

Key responsibilities include:

• Coordinating the conference programme

• Managing abstract and registration systems

• Liaising with keynote speakers, chairs and presenters

• Acting as main contact for event enquiries and visa letters

• Updating website content and supporting accreditation processes

• Managing suppliers, logistics and travel arrangements

• Providing full onsite support, including VIP and volunteer coordination

About You

You will demonstrate:

• Proven experience delivering large conferences, ideally internationally

• Strong experience with abstract and registration systems

• Experience within the voluntary or membership sector

• Excellent organisational skills and attention to detail

• Confidence managing multiple stakeholders and tight deadlines

• Strong communication skills and high level IT proficiency

Desirable: conference app development, budget management, supplier sourcing and additional languages such as French or Spanish.

If you are immediately available with the above skills and experience and interested in this assignment, please apply online today!

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. 

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

Key details:

• Salary: £31,200.00 - £34,736.00

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

We’re currently looking for a Senior Workplace Officer, offered on a fixed term basis of 12 months to help us deliver our mission. This a full-time position working 35 hours per week with flexible days that suit individual needs while delivering on business needs. This role will be mostly based in our London office with weekly flexibility where practical.  

What’s it like working at the IOP?

The IOP is a friendly, inclusive, and ambitious organisation. Diversity and inclusion, being data led, and open approach are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance and dental insurance
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

• Act as ‘the conductor’ of our rented office and meeting room spaces working with both internal and external stakeholders to provide consistently positive, welcoming, and inclusive experience.
• Directly line managing the receptionist and the AV technician, as well as oversee temporary or permanently based contractors to meet the building resourcing needs.
• Budget management inclusive of actuate recharging, invoicing external companies, and spending monitoring.
• Oversee the delivery of the front of house service and standards of the IOP staff office through supplier relationship management, maintaining stock levels, and effective logistics tracking.
• Ensure compliance and health and safety regulations, safeguarding requirements, security, alcohol licence requirements and any other relevant IOP policies.

Projects you may work on include:

• Being part of the organisation committees for all IOP events working closely with the departments involved.
• Review of our building revenue and how we can maximise this without conflicting with IOP operations.
• Space management and storage both onsite and externally.

Who will I work with?

You’ll work closely with a range of colleagues and stakeholders, including:

• Membership, Conferences, Science & Business Insights, Compliance, and CEO office IOP teams.
• Members and external partners who rent meeting room space or use our member facilities.
• Our tenants and serviced office companies.

Ideally, we hope you’ll apply if you bring:

Essential:

• Significant experience with organising events including using room booking systems, catering provisions and AV operational knowledge.
• Experience of line management and supplier management. 
• Experience with budget management including invoices processing and raising.
• Experience of working with multiple internal and external stakeholders, ensuring expectation are met and communication is regular and clear.
• An IOSH Managing Safely certification or similar is essential.
• Be first aid and emergency marshal qualified is essential.

Nice to have:

• Working for charities to understand budget restrictions and be creative with solutions.
• Working within the rented meeting room space industry and with knowledge of marketing or price pitching.
• Hold an alcohol licence (please note they must be willing to hold one).
   

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, as long as the business needs are being met and that team connections are maintained.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

Salary: £37,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based.

Contract: Maternity Cover until the end of December 2026. Full time role - 35 hours per week.

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 23:59 on Sunday 29 March 2026.

Interview dates: Wednesday 8 and Thursday 9 April 2026. Interviews will take place online via MS Teams.

Job Information 

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.

More information is available in the candidate information pack, which is available on our website to download.

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day. We bring the sector together, enabling them to save even more lives every day through collaboration, advocacy, and growth.

AAUK is entering into an exciting period where we are developing our events and partnerships portfolio to create more opportunities for engagement, income generation, and collaboration across the air ambulance community. We’re looking for someone who is ready to grow with us - proactive, ambitious, and eager to take initiative in shaping the future of our events and partnerships programmes.
 

The Events and Partnerships Officer will play vital part of delivering a dynamic calendar of events that support our partners and new partner acquisition, developing our industrial supporter programme and supporting vital processes across the income generation team. The role requires initiative, creativity, and independence to manage projects from concept to completion, working closely with the Events and Partnerships Manager to drive growth and engagement across the sector.

Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at sector specific exhibitions. The current partnership portfolio includes air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Lead and deliver assigned events from planning through to evaluation, ensuring objectives, budgets, and timelines are met.
• Develop and manage relationships with sponsors, partners, exhibitors, and delegates to maximise engagement and value.
• Collaborate with the Income Generation team to identify and secure sponsorship opportunities.
• Manage logistics including venues, travel, accommodation, catering, and supplier contracts.
• Attend and represent AAUK at internal and external events and conferences, including occasional overnight stays.

Partnerships and Growth

• Support the recruitment and retention of Industry Supporters through an active pipeline.
• Support the development and delivery of AAUK’s growing partnerships portfolio, working collaboratively across teams to identify opportunities.
• Contribute ideas and take initiative to grow our events and partnership offerings in line with strategic objectives.
• Foster long-term relationships with key stakeholders.

CRM & Stewardship 

• Leading adherence to AAUK’s CRM processes and standards
• Ensuring donors feel valued and thanked for their contributions
• Leading use of and reporting of donation software such as, Payroll Giving, Enthuse and Just Giving platforms.

Person Specification

• Experience of event planning, delivery, and evaluation within a charity, membership, or corporate environment.
• Relationship management and stakeholder engagement skills.
• Confident working remotely with the ability to take initiative and work independently.
• Good organisational, multitasking, and problem-solving skills.
• Knowledge and experience in use of CRM systems, Donorfy knowledge an advantage but not essential
• Knowledge of donation platforms and payroll giving, preferred but not essential
• Proficient in Microsoft Office suite of products.
• Creative thinker with a proactive, growth-minded approach.
• Willingness to travel and attend external meetings and events with overnight stays.
• Full, clean UK driving license and access to your own vehicle.
• Right to work in the UK at commencement of employment.

The position is home-based with travel to events and meetings, permanent and full time role.

• 36 days annual leave including Bank Holidays FTE
• Access to an employee assistance programme
• Work from home allowance
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Life Assurance policy cover
• Development opportunities

Applications Close: 31st March 2026. 6pm

Interview Dates: Monday 20th and Thursday 23rd April 2026.

7.5 hours per week – term-time only / permanent / working one day per week 8.30am-4.30pm - working day to be discussed at interview / £34,470 per annum, pro rata.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

Established in 1996, Dialogue School Counselling is a BACP accredited school counselling service covering Sussex and Surrey.

We are recruiting for qualified counsellor or therapist to join our team and deliver our service at Felpham Community College in Felpham, Bognor Regis. You will be working with a range of clients within the Dialogue Thresholds and working to a 6-8 session model. You will be working alongside another experienced Dialogue School Counsellor and working closely with the Student Services Pastoral team at the college.

Key responsibilities

• Run a suitable appointment system flexible to the needs of the school, offering students appropriate assessments and counselling appointments
• Manage the tight time boundaries of the role and the often complex and varied workload
• Liaise with school staff over referrals, waiting lists and appointments
• Carry out initial clinical and risk assessments and establish appropriate referral pathways with other services where appropriate. Continually assess risk throughout each student’s counselling.
• Follow YMCA Dialogue safeguarding procedures; to know who the School’s Designated Safeguarding Officer/s is and how to contact them when a safeguarding concern arises
• Work at all times within the BACP Ethical Framework for the Counselling Professions
•  Maintain individual membership of the BACP and to become a Registered Member (or other professional body such as HCPC)
• You will establish good professional working relationships with key school staff

Qualifications, knowledge, and experience

• You will have a Counselling or Psychotherapy qualification, minimum Level four and ideally level six, and two years’ post qualifying experience in individual counselling or therapy with young people. This will include working with risk issues
• You will also have a sound understanding of child protection and vulnerable adult safeguarding issues, policies, and procedures
• You will have proven experience in safeguarding children and young people, responding to, managing, and referring safeguarding issues
• You will have a BACP Membership; BACP Registered or Accredited. Or other professional body e.g. HCPC
• You will have a keen interest in working with children and will be familiar with using creative therapeutic approaches, along with experience of working in a school setting 

CLOSING DATE: Sunday 12 April 2026 at midnight.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Senior Research Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
 

Job Summary - Senior Research Officer

We are seeking a confident and organised Senior Research Officer to join our small but ambitious Research Team. This is a hands-on role with real scope to contribute to how we fund and manage research, and to make a genuine difference to a programme that's helping to save lives.
 

The Senior Research Officer will lead the delivery of our grant funding processes from end to end - managing application rounds, overseeing the active portfolio, coordinating our scientific committees, supporting our research events and leading our approach to patient and public involvement in research. Working in a small, specialist team means you'll also have real scope to contribute ideas, help improve how we do things, and play a meaningful part in the development of the research programme beyond the day-to-day.

Interviews will be held on Thursday 16 April.

If you have a track record in grants administration, bring experience, confidence and good judgement, and are genuinely committed to making research funding work well, we want to hear from you.

 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

• Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
• Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
• Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
• Develop and maintain a central fundraising content library including case studies, stories and impact materials
• Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
• Support bespoke stewardship and recognition activity for major donors and high-value supporters
• Champion digital engagement, automation and personalisation across supporter communications
• Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
• Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
• Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
• Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

• Excellent written and verbal communication skills, with experience producing engaging supporter communications
• Experience planning and managing projects or complex workloads across multiple stakeholders
• A strong commitment to delivering outstanding supporter care
• Experience working within a fundraising or supporter-focused team
• Understanding of donor motivation, stewardship and supporter retention
• Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
• Strong organisational skills and attention to detail
• Ability to build collaborative relationships and work effectively across teams
• An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Senior Corporate Partnerships Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

We’re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of eight fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.

Our perfect candidate will have experience in account management and/or new business, either within the charity or corporate sectors. We’re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio. We want you to manage and land win-win partnerships that will make the biggest difference.

You’ll be a proactive self-starter with creative flair who has strong attention to detail and excellent account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals.

In this job, you’ll work closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager and wider corporate partnerships team to deliver excellent account management and driving renewals and growth, by providing our partners with an inspiring supporter experience. You’ll also have a new business target, to seek and secure innovative new partnerships with high-value companies. Your portfolio may include Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, sponsorship and Cause Related Marketing (CRM) opportunities.

You'll be joining us on our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improve the lives of everyone affected by bowel cancer.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Registration manager

We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience.

Position: Registration manager

Hours: Full-time (9am-5pm Monday to Friday)

Location: London / Hybrid and flexible working (once a month in London office)

Salary: £47,608 per annum

Closing date: 30 March 2026

Provisional interview dates: 2 April (online) and 9 April (F2F, London)

About the role

The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience.

You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. 

About you

Role specific criteria:

• Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting.
• Experience managing or supervising an operational team, including workload planning and performance oversight.
• Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable).
• Excellent organisational skills, able to manage multiple processes and deadlines.
• Ability to interpret operational data and produce clear performance reports.
• Experience maintaining accurate member or registrant records, including renewals or revalidation processes.
• Ability to work 9:00–17:00, Monday to Friday.

Desirable criteria:

• Experience within a professional membership, accreditation or regulatory environment.
• Experience improving digital processes or streamlining operational workflows.
• Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions).
• Experience preparing operational insights or reports for senior stakeholders.

You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

About the organisation

As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public.

Benefits

• 25 days annual leave, plus 8 bank holidays
• extra leave during  December office closure
• generous pension scheme with 8% employer contribution and salary sacrifice option
• occupational sick pay and enhanced maternity leave
• flexible working hours and hybrid working arrangements
• ongoing learning and development opportunities
• employee assistant programme with access to confidential counselling and mental health support
• flu vaccination and eyecare vouchers
• interest-free season ticket loans
• cycle to work scheme. 

Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

Purpose of the Role 

Reporting to the Director of Partnerships, this newly created role offers the chance to support the delivery of our new Fundraising and Partnership Strategy (2025–2029) by helping to grow our community of supporters, increase individual digital giving and deepen engagement with corporate partners. We also welcome your ideas and experience in developing how we might approach digital fundraising.
 
Working closely with the Director of Partnerships, this role will lead on community fundraising development and provide hands-on coordination of partnership activities, from employee volunteering and group sessions to corporate fundraising events and payroll giving. The role will also contribute to communications and marketing content.

Key Responsibilities 

Corporate Partnerships and Engagement 

• Support the Director of Partnerships in managing and delivering high-quality partnership activities, including: 

• Organising employee volunteering sessions – including mapping / tracking volunteer hours and activities (where possible) 

• Organising and supporting group visits, insight events, and work experience placements (as needed) 

• Work closely with NHP colleagues, Local House Project staff and partners to develop impactful partnership activities 

• Fundraising activities and events organised by corporate partners 

• Liaise with LHPs to coordinate partnership activity across different regions. 

• Maintain accurate partnership records and activity tracking in NHP’s CRM. 

Communications and Collaboration 

• Work closely with the Business Support Administrator and Admin Team to create and share communications and marketing materials that promote partnership activities, volunteering, and fundraising opportunities. 

• Support the preparation of partnership updates, impact stories, and social media content. 

• Contribute to internal communications about partnership successes and learning. 

• Support the rest of the NHP team from time to time, as required.

Community Fundraising, Individual Giving and Supporter Engagement 

• Plan, deliver and evaluate a calendar of community fundraising activities and events (third party) to build NHP’s supporter base, ensuring income and engagement targets are met. (We plan to have 2 community fundraising events a year, and support those our corporate partners organise).

• Recruit, brief and support challenge event participants, fundraisers and corporate teams undertaking community activities.

• Develop toolkits and resources to empower supporters (fundraising packs, JustGiving Guides and risk assessments) 

• Support the Business Support Administrator to manage the stock, ordering and distribution of fundraising materials to ensure event participants are equipped and engaged. 

• Support the Director of Partnerships to lead the event logistics (registrations, supplier liaison, risk assessments, volunteer coordination, on the day delivery and post event follow up) 

• Provide guidance, resources, and encouragement to individuals and groups fundraising on behalf of NHP. 

• Support the development of our long-term individual goals (one-off donations and regular giving via our website) 

• Coordinate fundraising communications, updates, and impact stories to strengthen donor engagement and retention. 

• Track and evaluate community fundraising and individual giving performance and supporter feedback. 

• Maintain accurate CRM records of donor giving/community fundraising 

• Support with sharing best practice and resources that enable local teams to engage effectively with partners and supporters

Find out more

If you’re excited by the opportunity to build something transformative, we’d love to hear from you. 

We recently held a briefing session to provide more information about this role. You can watch the recording below:

https://us06web.zoom.us/rec/share/_az6Qsqxp0jc200iP7227b1fZ2tsPFLIYicvMkxeVT5iOEswGX92VY8i9LxmF-M.fgx73P6eNwBPgXHr
Passcode: Tkk%9$b^

How to Apply

To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 12pm Wednesday 8th April.

We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview.

We do not accept unsolicited CVs from recruitment agencies. 

Interviews

Shortlisted candidates will be invited to an in-person interview on the NHP Office in Crewe date to be confirmed. 

Further details will be provided to shortlisted candidates. 

Safeguarding Statement 
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. 

General Requirements: Right to work in the UK, two professional references, and a DBS check. 

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation starting, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.6m in 2025. Working closely with another Trusts Manager, the Trusts Officer and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As the Trusts Manager, you will manage your own portfolio of five-figure Trust donors and take ownership of relationships to secure funding from both existing and new supporters. You will also support the Trusts Officer to deliver bi-annual Small Trusts Mailings and the Trusts Lead to deliver significant partnerships.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you - with support from the team - to craft compelling funding proposals that resonate with donors.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 27th March 2026
Interview Date(s): First Round - w/c 13th April 2026; Second Round - w/c 20th April 2026

For full details on the role, please download the recruitment pack.