Membership service assistant jobs in Birmingham
About The Migraine Trust
The Migraine Trust is dedicated to helping people affected by migraine. We are the only UK migraine charity providing information and support, campaigning for awareness and change, and funding and promoting research.
One in seven people in the UK live with migraine, and this complex and debilitating neurological disorder significantly affects their lives. We have been leading and bringing the migraine community together to change this since 1965.
Every year we support millions of people through our website and support services on all aspects of migraine and for help in managing it at work, in education, and in accessing healthcare. We campaign for increased awareness and understanding of migraine, and national policy change to improve the lives of people who get it. We have funded over 140 medical research projects and hold an international symposium every two years to bring together the world’s leading experts on migraine.
About the role
We're looking for a proactive and organised Communications Assistant to support the delivery of our communications activity across digital channels, media, and campaigns. You’ll play an important role in helping us engage people affected by migraine, amplify our voice, and raise awareness of our impact.
Working as part of our small team, you’ll have the opportunity to support activities across the charity including our fundraising, promoting our support services and helping tackle misunderstanding about what it means to live with migraine. We’re looking for an organised person with good writing skills and the ability to manage a varied workload. You’ll have the opportunity to learn about different aspects of communications and get involved in a wide range of projects. You will have demonstratable knowledge or experience of working in communications.
Key responsibilities
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Take an active role in the planning, creation and scheduling of engaging content for our social media, website and email newsletters
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Create images and edit videos using programmes such as Canva
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Monitor and respond to enquiries via social and email inboxes
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Help keep our website up to date
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Assist with planning and delivering awareness campaigns
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Support media and press activity including updating press lists
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Help collect and share stories from people with lived experience of migraine
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Keep our database up to date assisting with the management of records
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Support with the creation of publications and other materials
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Work closely with teams including Fundraising to support activity across the organisation
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Track performance data including website and social media and prepare reports when required
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Provide administrative support to the Communications Team where needed
Person Specification
Essential
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Excellent writing skills
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Creative with an eye for design to create engaging content for diverse audiences and platforms, including social media, website and newsletters
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Experience of growing and improving a professional social media account
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Familiarity with digital communications including website content, social media and email creation
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Good attention to detail and organisational skills
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A proactive, flexible attitude and willingness to learn
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Interest in health, disability, or nonprofit communications
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Able to manage a varied workload and meet deadlines
Desirable
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Experience using a website CMS (e.g. WordPress)
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Experience of adhering to brand guidelines
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Experience with basic video editing
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Familiarity with tools like Canva, Buffer/Hootsuite, Mailchimp or similar
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Competency with working with a database
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Experience working with people with lived experience or patient communities
If you wish to apply, please submit your current CV and cover letter by 5pm on Friday 23rd January. Interviews will be week commencing 2nd February. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out.
Registered Charity
11 - 20
We work to improve the care and treatment that people with migraine get when accessing healthcare, in the workplace and in everyday life.
The client requests no contact from agencies or media sales.
Thank you!
Executive Assistant
Reports to: Chief Executive
Location: Remote, with some attendance at our office in Victoria, SW1 and other meetings as required, plus 5 Annual Staff days per year
Hours: 28 hours per week preferable, however we will consider 21 hours per week
Salary: £30,000 - £35,000 FTE (FTE 35 hours per week)
Contract: Permanent
Interviews: Tuesday 27th January online via TEAMS
About AdviceUK
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members. We currently have 650 members, who last year supported 2.8 million people with free advice on a diverse range of issues including debt, benefits, housing and immigration.
This is an exciting time to join us. In 2024, we launched our new three-year strategy to develop our services to members and strengthen our organisational capacity.
As part of our continued growth, we are now seeking an Executive Assistant to join our team and support the Chief Executive to work effectively with the Board and to support the senior leadership team.
Role Purpose
We are looking for an organised and proactive Executive Assistant to join our team. The Executive Assistant plays a critical role in supporting the Chief Executive (CE), the Senior Leadership Team (SLT) and the Board of Trustees to work efficiently and effectively together to achieve AdviceUK’s strategic objectives, to the benefit of people seeking advice and the communities served by our members
This is a diverse and dynamic role in a fast-paced, purpose-driven environment — ideal for someone who is solutions-focused, aligned with our mission, and thrives in a collaborative, small-team setting.
Please note: We are open to flexible working proposals, but the role will need to work on a Friday and attend three Board meetings a year that are held online from 5-7pm. Please include the details of any flexible working proposals you would like to make in your application.
Key Responsibilities
1.1 Provide proactive and effective support to the Chief Executive (CE) by
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Managing the flow of information to and from the CE, filtering communications and acting to resolve issues; referring internal and external enquirers to the correct person whilst recognising urgency/importance of the enquiry.
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Being the friendly and approachable gatekeeper for the CE internally, ensuring they are accessible to staff and trustees whilst setting appropriate boundaries around their time and availability.
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Proactively managing correspondence, including email, Teams, telephone messages, meeting requests, responding where appropriate and/or briefing the CE.
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Manage the CE’s diary proactively and in line with their priorities; ensuring they are fully briefed for all internal and external meetings and events.
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Exercise judgement, flexibility, tact and sensitivity in time management and in managing potential diary conflicts, having due regard for AdviceUK priorities.
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Ensure confidentiality is maintained at all times, managing electronic and paper-based information systems in line with GDPR.Collate, input and circulate important information to defined stakeholders.
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Be responsible for the CE’s travel arrangements and meetings, including coordinating travel, accommodation, and itineraries.
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Represent the views of the CE to colleagues and others accurately through clear communication.
1.2 Assist with budget and expenditure management for the CE, including submission of monthly expenses
1.3 Assist the CE in their line management of staff by co-ordinating performance reviews within defined timelines; ensuring agreed training and development actions are delivered in liaison with the HR team.
1.4 Draft correspondence, reports, presentations, and meeting agendas as requested by the CE
1.5 Maintain accurate and organised digital and physical files that are appropriately accessible to relevant staff.
1.6 Log CE interactions with members and stakeholders on Salesforce, ensuring that any further action is taken by CE or relevant staff
2. Senior Leadership Team (SLT) support
2.1 Organise meetings, agendas and – where in-person – book rooms and catering for SLT Meetings and Monthly Managers meeting. Where relevant, ensure papers, reports etc are circulated on time.
2.2 Support SLT to ensure required reporting is produced effectively and on time e.g. quarterly review of annual plan, key performance indicators
2.3 Ensure decisions made and actions agreed at these meetings are documented so SLT can ensure they are implemented.
2.4 Take ownership for specific cross team projects where requested.
3. Governance support for AdviceUK Board and its subsidiaries
3.1 Schedule and organise Board and committee meetings
3.2 Prepare and circulate agendas, papers, and minutes
3.3 Maintain effective relationships with the Chair and trustees and ensure they are supported to deliver their voluntary role effectively
3.4 Support trustee recruitment and onboarding as required
3.5 Ensure effective governance record keeping
3.6 Support the CE as Company Secretary to ensure statutory records and annual reporting is up to date
3.7 Maintain effective relationships with funders and other supporters who can provide free meeting space for in-person Board and other meetings
3.8 Ensure annual Board diversity and skills audits are undertaken and agreed actions implemented in collaboration with HR Manager
3.9 Support the CE in attending all AdviceUK subsidiaries’ meeting and ensuring AdviceUK’sBoard is kept informed of their progress and performance.
4. General responsibilities
4.1 Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders.
4.2 Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work.
4.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers.
4.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training.
4.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of your line manager, ensure you make time to speak to members and visit their services.
4.6 Adhere at all times to AdviceUK’s policies and procedures.
4.7 Carry out any reasonable duties compatible with the post assigned by your line manager.
Registered Charity
21 - 50
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.
Thank you!
Be part of The Vegan Society’s journey as we begin delivering our new three-year strategic plan to drive meaningful change.
We are seeking an experienced Executive Assistant to provide high-level administrative support to the Chief Executive Officer. This role is central to ensuring the CEO’s time and priorities are managed effectively and that communication with internal and external stakeholders is clear and timely.
Key Responsibilities
- Manage the CEO’s diary, travel arrangements, and correspondence.
- Prepare reports, presentations, and briefing materials for meetings, events and other public engagement activities.
- Provide administrative and minute-taking support for Board and committee meetings.
- Support the CEO with strategic projects as required.
- Handle confidential information with discretion and professionalism.
Essential Skills and Experience
- Proven experience supporting at CEO or Director level.
- Strong organisational and time management skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities under pressure.
- Competence in Microsoft 365 and familiarity with online meeting/event platforms.
- Professional, proactive, and adaptable approach.
Desirable: Experience in a not-for-profit or mission-driven organisation and knowledge of governance frameworks.
Benefits
- Flexible working hours.
- Ethical pension scheme (5–7% employer contribution).
- Health cashback scheme & Employee Assistance Programme.
- 25 days annual leave, 8 bank holidays and Christmas closure days.
- Death in service benefit.
- Climate perks (additional paid time off for sustainable travel).
- Animal companion compassionate leave.
How to Apply
If you are interested, please send your CV along with a personal statement (no longer than two sides of A4) demonstrating how you meet the essential criteria outlined in the person specification.
Closing date for applications: Friday 30th January 2026.
Interviews will be held: Wednesday 11th/Thursday 12th February 2026.
Apply now and help shape the future of The Vegan Society.
The client requests no contact from agencies or media sales.
Thank you!
TPP are recruiting a part time Events Manager on behalf of our client, a well-established professional membership body.
Hours: 21 hours per week (flexible working pattern, must include Thursday 9.00am–1.00pm)
Benefits:
• Fully remote working (all necessary equipment provided: laptop, desk, chair, etc.).
• Office closure from 27–31 December each year.
• Additional annual leave for long service.
• Birthday day off (if it falls on a working day).
• Health Cash Plan, Life Assurance, and Income Protection.
• Travel and subsistence expenses covered for all work travel.
And more!
The role:
As the Events Manager you will lead the organisation’s events programme, including webinars, workshops, annual awards, building tours and networking events. The Events Manager will manage all aspects of planning, logistics and delivery supported by an Events Assistant. You will review the overall events programme to ensure right balance of content. As the Events Manager you will manage events budget and reporting while also evaluating event performance. You will liaise with speakers, venues and suppliers too.
Essential criteria:
- Substantial experience as an Events lead in a membership or professional body
- Strong organisational skills and attention to detail
- Proven project and people leadership coordination skills
- Experience managing budgets and working with suppliers
Salary: £45,000 FTE (£27,000 for 21 hours per week)
Closing date: 29th January
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
