Membership Service Manager Jobs in Exeter, Devon

We have a job vacancy for a Dementia Specialist to join Shine as the Normal Pressure Hydrocephalus (NPH) / Dementia Coordinator. 

Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.

In the last year we have seen a 25% increase in members who are living with Normal Pressure Hydrocephalus (NPH) across England, Wales and Northern Ireland. There are currently just over 600 members with NPH, plus their carers registered, but we are expecting this to continue to rise as awareness and diagnosis of the condition grows. 

We are looking for an experienced, skilled, organised and dedicated new staff member to join Shine’s Services team to develop and lead our new NPH service. 

Purpose of Job

To be the Dementia specialist for Shine.

To provide the foundations for improved health, social and emotional outcomes for adults living with NPH/Dementia and to support their families/carers. 

Shine will offer you:

• A competitive salary

• 35 hour working week

• 25 days annual leave plus additional discretionary leave between Christmas and New Year

• Opportunity to purchase additional annual leave

• Additional annual leave due to length of service

• Defined contribution pension

• Life Assurance cover

• Support to learn and develop

Please see the full Job Description and Person Specification and Introduction to the NPH Coordinator Role below and on our website.

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to our CEO, Kate Steele.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Closing date: 11pm Wednesday 16th October 2024 

Interviews:  Tuesday 29th October 2024 at our Head office in Peterborough

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

Job specification
Post title: European Outreach and Engagement Manager
Location: Remote working (but note that occasional travel – to attend team meetings in the UK and other ad hoc meetings/conferences – is required)
Salary: £33,000 to £37,000 FTE, depending on experience (£20,000 to £22,500 for 3 days)
Part time: 3 days a week (24 hours per week)
Contract: This is a permanent role
Responsible to: Strategy Director
Deadline for applications: Friday 11 October 2024

Job description
Main purpose of role
We are looking for a professional with at least 5 years’ experience in membership management, stakeholder engagement and events to lead our outreach and engagement activities for the Parkinson’s community across Europe.

Key tasks

• Strategic membership activities including:
  • Management of the Parkinson’s Europe Membership Steering Group
  • Leading Parkinson’s Europe membership recruitment and diversification
  • Reviewing and expanding Parkinson’s Europe membership benefits
  • Leading the development, delivery and analysis of the biannual Parkinson’s Europe members survey
  • Supporting the Parkinson’s Europe Member Liaison Lead with membership communications
• Outreach and engagement activities including:
  • Partnership support activities with relevant NGOs and institutions – for example, European Federation of Neurological Associations (EFNA), The European Patients’ Academy on Therapeutic Innovation (EUPATI), and the European Patients’ Forum (EPF)
  • Engagement with other associations related to Parkinson’s that do not currently fit in our formal membership
  • Supporting the second phase development of Parkinson’s Europe’s newly launched Engagement Network
• Development of a new knowledge building programme for Parkinson’s Europe Member Organisations (which is a key feature of our new strategy for 2025 and beyond). This will involve:
  • Identification of members’ needs and priorities
  • Planning and delivering a structured programme of webinars, workshops and resources to support the identified needs and priorities. This will include:
    • Identifying and building relationships with speakers and facilitators with the help of the Parkinson’s Europe team
    • Identifying existing resources to help deliver the programme
    • Leading the development of new resources and tools for members
• Event management
  • Lead the development and delivery of a biannual Parkinson’s European Forum
  • Plan and lead the twice-yearly members meeting
  • Support the Director General and Board Secretary at the AGM as required
• Supervision of the Member Liaison Lead

Person specification

• Interest in the issues that impact people affected by Parkinson’s
• Membership management experience
• Project management experience as well as line management experience
• Experience of organising and running events
• An excellent communicator, and able to build and maintain effective relationships with a wide range of stakeholders from different countries including patient groups, patients, health professionals, caregivers and volunteers
• Team player and self motivated, and able to work autonomously with minimal supervision
• Excellent communications and IT skills with strong attention to detail
• Excellent command of the English language and ideally an additional European language

At Parkinson’s Europe, we strongly believe in – and take seriously – our responsibility to nurture and support as inclusive and diverse environment for our team as possible in order to empower everyone working with us to grow, develop and thrive both personally and professionally. 

Parkinson’s Europe is an equal opportunities employer, and we respect and honour all of our team’s unique characteristics. We also welcome applications from those who are returning from career breaks, maternity leave and/or caring responsibilities. And we are always open to hearing feedback from our team and others about how we can be the most supportive and inclusive employers possible.

About the role

We are seeking a Branch Development Manager to develop the support provided for Headway volunteer-led branches across the UK including with volunteering, policies and processes and best practice to ensure a high-quality service for acquired brain injury survivors.

You will drive innovation to deliver sustainable volunteering opportunities that contribute towards the ongoing success of the Headway network, ensuring acquired brain injury survivors can access the support they need within their own communities.

About you

We’re looking for someone with experience of volunteer engagement and development.

You will ideally have:

• A good understanding of the opportunities and challenges facing community-based voluntary organisations at a UK-wide level
• Outstanding organisational and project management skills, able to operate at a strategic level
• Experience of building relationships and partnership working within the third sector
• Knowledge of the legal, financial and governance framework within which third sector organisations operate
• A passion for supporting brain injury survivors, carers and families and the charities that support them

The full role profile and person specification is available to download below.

Benefits

 As a staff member at Headway UK, you’ll have access the following range of benefits.

Financial Security

• Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working
• We understand that a healthy work-life balance is essential for our team to thrive. Headway offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

 This is an exciting time to be joining Headway and your chance to play a key role in the next chapter of our history.

If you would like to discuss the role, please feel free to contact Marie Peacock, Head of Network.

 About Headway – the brain injury association

Every 90 seconds, a person is admitted to hospital in the UK with a serious brain injury. It can affect anyone at any time. When it does Headway is here to help.

Headway is the UK-wide leading charity working to improve life after brain injury. We are passionate about helping people to rebuild their lives, relearn lost skills and regain independence.

We know that with the right help, at the right time, there can be life after brain injury. In addition to providing direct services to those affected by a brain injury and campaigning to raise awareness of this often-hidden disability, Headway UK supports a network of 119 local organisations who support people with brain injuries, their families and carers, within their local communities.

The services provided by each one of these independently run Headway groups and branches vary depending on local needs. They each provide a lifeline to brain injury survivors, carers and family members they support.

Safeguarding

 At Headway we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion

We recognise, value and champion diversity and inclusion. We want to ensure our staff population reflects the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to contact Marie Peacock, Head of Network if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway and we look forward to getting to know you!

Next steps

• Closing date: Sunday 29th September 2024
• Shortlisting date: Week commencing 30th September 2024
• Interview: 10th and 11th October 2024

Headway is an equal opportunity employer.

Registered Charity No: 1025852

No agencies please

If you want to support young people to find their path to success, then this is the job for you.

Location:We work from home with regular travel to members schools – as such a full driving licence and access to a vehicle is essential.Due to the location of our members, we are specifically looking for candidates located in Birmingham, London (within the M25), and Manchester. 

About the role: as School Membership Coordinator, you will have the opportunity to combine flexible working from home with hands-on delivery of impactful programmes in schools, supporting our members.

Key to this role is ensuring that schools are actively engaged with us, guiding and helping them to make the most of their membership with Future First.  You will support a portfolio of member schools remotely, working 3-4 days per week from home.  This gives you a great opportunity to build meaningful relationships with new and existing members.

We envisage 1-2 days per week delivering in-person support across our network of member schools – and although we will always try to minimise travel, the geographic breadth of our reach, means that there will, on occasion, be longer days and overnight stays. 

Duties and responsibilities

• Build and maintain effective and proactive relationships with member schools
• Working closely with key contacts to plan and deliver impactful school workshops
• Work with colleagues to support delivery with employer partners
• Grow our membership with effective and impactful sales
• Contribute to our growth strategy
• Be part of an effective, small team

We are seeking someone who is organised, great at managing relationships and confident in delivering workshops to young people in schools. You will have some experience of CRMs, a full driving licence and access to a vehicle.

How to apply:

Closing date: 2 October 2024 - please note that we will review applications as they come in and interview candidates on a rolling basis.  We reserve the right to close the application window early depending on the volume of applications received. 

Please submit your CV along with a covering letter setting out why you feel you’re a great fit for this role and why you want to work for Future First.

For more information please see attached job pack

We are hiring! We have a job vacancy for an Early Intervention Project Worker to join Shine.

Shine has a membership of over 14,000 members living with Spina Bifida and/or Hydrocephalus and associated conditions and over 6,500 associated members.

Our Little Stars project for 0–12-year-olds has been established for over 5 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place. 

We are looking for an Early Intervention Project Worker who can cover the South of England, primarily you will be home based, supporting members through phone calls and using online platforms.  You will be required to attend clinics, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally. 

Purpose of the role 

• To deliver Shine's Little Stars (funded by The National Lottery Community Fund) project for 0–12-year-olds, supporting early years and younger members with their families, their diagnosis and beyond across the Southern Region. To provide advice, support and guidance to enable people with Spina Bifida and/or Hydrocephalus to access the correct benefits to become financially stable, the right services to improve their health and well-being, and to better co-ordinate their support and independence through a variety of methods. 

• To improve the life wellbeing of children 0-12 years old with spina bifida and/or hydrocephalus by promoting independence and providing them and their families with early intervention support. 

• To create a community whereby those affected by spina bifida and hydrocephalus can connect with others, are empowered through knowledge and feel confident in the support networks surrounding them.

Shine will offer you: 

• A competitive salary of £28,471 (Actual £22,777 for 28 hours per week) 

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Support to learn and develop 

• Opportunity to purchase additional annual leave 

• Broadband allowance

• Additional annual leave due to length of service 

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to Sally Hammond, our Children and families Manager (England) 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Closing date: 11pm Thursday 3rd October 2024 

Interviews:  Monday 14th October 2024 (Depending on location in person or virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

We're looking for values-led, content-minded database-loving, marketplace enthusiast to join us at We Are In Beta as our School Service Provider Directory Manager.

Your role will be to build, manage and promote a community driven database of school service providers and organisations members of our 18,000+ community recommend to each other.

Why?

Finding and quality assuring providers on a limited budget in schools is hard. The database will help school leaders do just that so they can spend more time delivering the best education possible to their students.

About We Are In Beta.

We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.

We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.

Our job is to find them and share them widely, so nobody has to figure it out on their own.

Imagine a day when you can find someone - or something  - that can help solve any problem you’re facing, whenever you need it.

A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.

Join us to help us build that future for our schools.

We - schools - Are In Beta - always learning.
 

What do we do?

To work towards that future:

1. We research great practice so our members can discover it and be inspired by it.

2. We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).

3. We build communities of practice so colleagues can meet and grow together

Some stats we’re really proud of:

In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.

• 3,400 - MATs and schools we are connected to

• 2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than… 

• 3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community

• 3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.

• £1,500 - the amount we save a school each time they access the research they ask us to do for them.

• 870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.

• £25 million - the amount it would have cost schools had they funded those research hours themselves 

• 1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.

• 8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET. 

We are just getting started. Join us to write the next chapter

What's the role?

Your role will be to design, build, grow and promote a database of organisations, who offer products and services to schools, which have been recommended to by our members.

How you’ll be driving our mission forward

• Research and map the education marketplace

  • Understand the challenges schools buy in services to solve

  • Learn about the different providers who exist to solve them

• Design, build and manage the database school service providers

  • Define and codify the data architecture which governs the database

  • Categorise the providers by type, objectives, buyers, beneficiaries and more

  • Use no code tools to build and operate the directory

• Produce top of funnel content to promote the database, which attracts schools and providers sign up and contribute to it

  • Set and manage schedules of promotional content

  • Write valuable, practical, sharable and engaging posts on LinkedIn and Twitter about the providers and the database

• Design and build the user experience and information flows

  • Map out users journeys (both schools and providers) through the directory experience

  • Design and write sign up forms so schools and providers can access the database

  • Design and write submission forms so schools can nominate organisations and organisations can request to join the database

• Automate processes to improve user experience and your administration workload

  • Design information flow processes which manage engagement on both school and provider side

  • Use tools like Zapier, Aitable, Email and HubSpot to automate information flow and email notifications

• Cultivate a community driven approach to building the database

  • Encourage school leaders to make nominations of organisations who should be included

  • Encourage providers to request they be included and contribute testimonials

• Research and design quality assurance mechanisms

  • Design ways to gather quality assurance information from schools

  • Design ways for providers to demonstrate their impact

Who are you?

• You believe in the power of education and social justice

• You believe the answers to most of education's problems are in schools already (but understand some need some external help).

• You believe schools should be able to access quality assured provision at an affordable price without spending weeks researching.

• You value diversity in all respects.

• You love researching and discovering new solutions, organisations and marketplaces.

• You have a keen interest in marketplaces and review platforms like Uber, Airbnb, Checkatrade, Trip Advisor, Trustpilot

• You are a project manager who plans, tracks and delivers on objectives across several workflows on time, every time.

• You are comfortable managing different audiences who maybe at different stages of their customer life journey

• You have a spreadsheet (with pivot tables) for pretty much everything and like to design systems and processes to make things more efficient

• You're happiest when you are classifying complex systems into simple categories

• You get huge satisfaction from designing systems that create smooth information flow

• You relish using new technologies

• You enjoy planning and writing valuable top of funnel content on social media eg Twitter and Linkedin

• You get a kick out of designing lead magnets and getting sign ups

• You enjoy developing relationships from scratch often by email or social media

What experience do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Ideally, you are/were an experienced teacher and/or school leader with experience of working with 3rd party service providers

• You've had experience buying from (or at least working with) external organisations in schools and evaluating the impact of their work OR you've worked for an organisation that sells into schools in their marketing and sales departments

• You have a strong understanding of the types of problems service providers work to solve, which organisations exist in the education marketplace, the different types and their approaches and who the key buyers, users and beneficiaries of their work might be in schools.

• You've managed a school budget (or at least understand how tight they are) OR you've managed/fed into a marketing/sales budget at a school service provider OR worked in their sales/marketing department

• You’ve designed, built and managed databases/directories with low/no-code tools like Airtable, Webflow, etc

• You have experience of integrating platforms and building automations with tools like Zapier, Airtable, Hubspot, Gmail etc

• You’ve designed, produced and promoted effective lead magnets and sign up mechanisms

• You've designed slick user experiences and information flows using forms, databases and email

• You’ve crowdsourced content from audiences to leverage their collective knowledge using things like Google docs

• You’ve used social media to research and.promote your work consistently and effectively

• You’ve written top of funnel content on Twitter / LinkedIn that gets a lots of likes, comments and shares

What are the benefits?

• Exposure to the most inspirational and impactful school leaders and education organisations in the country

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction

• Flexible working culture/flexible working hours

• Pro rata £28,000-£33,000 dependent on experience

• Project-based and/or part-time contract based on performance milestones for the right candidate available

• Free membership to all of our premium spaces across the community worth up to £1,197+VAT

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Location:

• We are a fully remote team.
• We checkin daily online.
• We meet monthly face to face in London. 

Role Scope and Time Commitment?

• This role is initially 1 day week role for 52 weeks a year.
• Early success could grow this to into 2-3 day a week role within 6 months.
• There is huge scope for it to grow into a full time Partnerships Manager, Head of Partnerships and eventually a Director of Operations role depending on success.

Timeline:

• Applications open: 28th August 2024

• Deadline for applications: midnight Sunday 15th September

• Invitations to complete assessment task: weeks beginning 9th September and 16th September

• First round interviews: weeks beginning 16th and 23rd September

• Second round interviews: weeks beginning 23rd and 30th September

• Notification of decision /appointment : week beginning 7th October.

• Start date: mid October

We expect this to be a popular role.

We will be inviting people to interview on a rolling basis.

We advise submitting an application early.

How do you apply?

   To apply for the role please

1. register your interest here no later than midday on Thursday 12th September AND/OR
2. complete the application form we'll send you by the deadline above

  For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please contact the Founder  @niallalcock on X/Twitter or DM Niall Alcock on LinkedIn

We are partnering with a well-established membership association to recruit a Temporary Campaigns Manager. This role will be key in delivering engaging communication plans that align with the organisation’s brand ethos.

Key Responsibilities:

• Plan and Execute Communication plans: Develop and implement detailed content plans that reflect the brand and engage the target audience.
• Voice Agenda Support: Assist in shaping the organisation's voice to ensure it aligns with brand identity, thought leadership, and customer lifecycle, while integrating products and services.
• Collaborate and Develop Creative Briefs: Work closely with channel owners and marketing colleagues to create effective activity plans, timelines, and creative briefs.
• Champion Collaboration Tools: Promote and model the consistent use of planning and collaboration tools to drive team efficiency.
• Evaluate and Optimise Campaign Performance: Analyse performance reports and dashboards, recommending strategies to enhance content reach, engagement, and return on investment (ROI).
• Lead Seamless Campaign Execution: Oversee the implementation of communication plans across owned and supported channels, ensuring consistent and effective messaging.

Person Specification:

• Experienced Communicator: Strong background in external communications, campaign management, multi-channel marketing, and stakeholder engagement.
• Proven Success: Demonstrable track record in running successful campaigns with measurable outcomes.
• Data-Driven: Excellent analytical skills, with the ability to assess campaign performance and recommend improvements.
• Strong Interpersonal Skills: Excellent communicator, presenter, and relationship-builder.
• Hands-on Approach: Ability to get into the details and ensure smooth delivery of marketing initiatives.

What’s on Offer:

• 6-8 Week Temporary Role: This fully remote position offers the flexibility to work from home.
• Competitive Pay: A day rate of £150-£200 PAYE (inclusive of holiday pay).

If you're an experienced campaigns manager looking for a short-term opportunity, we’d love to hear from you!
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We’re looking for a driven and ambitious Growth Marketing Manager to join the Chartered Institute of Environmental Health (CIEH) and lead our acquisition and lead generation marketing activity.

CIEH is the professional membership and awarding body for the environmental health sector. We believe everybody has the right to be healthy, happy and safe. That’s why through championing environmental health professionals, education, support and campaigning, we work to promote safer, cleaner and healthier environments for the benefit of all.

Joining the Marketing and Communications team, this role will support us in driving growth through our commercial activities, with a focus on our training offering and sustainable conference, meeting and events venue, which in turn supports our charitable activities. From implementing and managing paid search and content marketing to analysing customer insights and trends, this is a varied role with lots of opportunity to make an impact.

In this role, you will:

• Plan and execute lead generating and income growth marketing campaigns and strategies for products and services across the organisation with a particular focus on training products and our sustainable conference, meeting and events venue
• Work with internal stakeholders to understand our products and services and their unique selling points, identify target audiences and understand buying habits to help shape campaigns and messaging
• Support internal stakeholders to achieve their commercial targets, keeping in mind KPIs and ROIs
• Design and implement targeted automated email campaigns, segmenting audiences and nurturing leads
• Manage and allocate campaign budgets, balancing growth and spend
• Devise campaigns that engage and convert by utilising paid search, paid social, display, retargeting and SEO to generate engagement and leads
• Optimise landing pages and user funnels to drive engagement and conversion
• Conduct A/B testing to refine campaigns and messaging
• Forecast, measure and report on campaign performance and ROI
•  Use analytics tools to track key metrics and make data driven decisions
• Craft engaging content for our websites that attracts and converts our target audiences
• Work with subject matter experts to identify trending topics, produce resources and thought leadership content, and disseminate key information to our target audiences
• Brief designers and where appropriate create design assets
• Collect, manage, process and evaluate data, using CRM and other systems as necessary
• Work with the Head of Marketing and Communications to set and monitor KPIs and objectives
• Brief and manage the work of external agencies when necessary
• Deliver effective internal communications and marketing reporting
• Seek opportunities for improvement of business processes to improve customer experience, reduce costs and ensure maximum return on marketing budget
• Ensure consistency in messaging, tone and visual identity across all activity
• Provide support on membership recruitment and retention, policy, profile raising, and events marketing and communications activity when required
• Manage the workload and performance of the Marketing Executive
• Undertake ad-hoc work compatible with the post holder’s status/experience as required

Please see the full job description and person specification for details. 

Join us today and contribute to making a lasting difference in the lives of those we support.

Dravet Syndrome UK (DSUK) is a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. Dravet Syndrome is a rare neurological condition that affects around one in every 15,000 people in the UK. As well as experiencing severe, difficult-to-control seizures, children and adults with Dravet Syndrome have varying degrees of intellectual disability and a spectrum of associated conditions (known as ‘comorbidities’), which may include autism, ADHD, behaviours that challenge and difficulties with speech, mobility, eating and sleep.

The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping over 550 families with support, education, and research programmes, underpinned by a world-class Medical Advisory Board.

We are currently seeking a fixed term maternity cover for the role of Marketing and Communications Manager. Reporting to the Head of Marketing and Communications, this role has responsibility for creating, managing and implementing high quality communications with a focus on family and fundraiser audiences, aligned to our mission and overall strategy and Marketing and Communications plan.

As part of DSUK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.

What you will bring

Essential

· Demonstrable experience in implementing digital communications activities, including experience across a range of social media platforms, working on websites (using WordPress) and using e-marketing (e.g. Mailchimp or similar), understanding Seach Engine Optimisation and other aspects of optimising digital comms

· Demonstrable experience in media relations, including writing press releases, working with case studies and successfully pitching and responding to a range of media (online, press, radio, broadcast)

· Demonstrable experience of working in charity, patient advocacy or healthcare sectors

· Ability to deal with people at all levels with empathy, tact and credibility

· Excellent written and verbal communication skills, with an ability to distil large amounts of information and present it in engaging and innovative ways for a variety of audiences

· Demonstrable design skills and knowledge of desktop publishing software e.g. using Canva to create in-house designs for social media, web and in-house materials (leaflets, guides, etc)

· Good understanding of brand, visual identity and corporate communication

· Strong organisational and project management skills, with the ability to prioritise

· Be a self-starter and team player with experience of remote working, and able to work effectively with colleagues using remote technology (e.g. Zoom, Google meets, etc)

Desirable

· Membership of a professional body such as Chartered Institute of Public Relations and/or a commitment to continuous professional development

Why join Dravet Syndrome UK?

Join our dynamic and growing charity, where you'll thrive in an exciting and engaging environment. We are proud to be a family-oriented charity experiencing financial growth and fuelled by an ambitious plan for expansion. Our dedicated team is deeply connected to our core audience, and their motivation stems from witnessing our profound impact on people's lives. Working alongside inspiring families, you'll see first-hand the incredible love and dedication they have. Join us today and contribute to making a lasting difference in the lives of those we support.

We are looking for a Corporate Partnerships Manager to support the Head of Membership Engagement in the overall development and delivery of commercial revenue streams at the Chartered Institute of Fundraising. This will include all current sponsorship for conferences, including our flagship Fundraising Convention, corporate membership, and strategic partnerships. 

Job purpose:

• Recruiting, retaining, and developing corporate members.
• Identifying and securing new sponsors and exhibitors for the Chartered Institute’s event business, including one-day conferences, webinars, and Fundraising Convention.
• To identify, secure, and nurture long-term strategic partnerships.

​Key Accountabilities

• Work and support the Head of Membership Engagement across the following income streams:
  • Fundraising Convention: Responsible for the overall management of expo – planning, sales and invoicing;
  • Fundraising Convention sponsorship: lead on this and assist the Executive Director when required;
  • One-day conference sponsorship and expo: to be partnership lead on day-to-day conference sponsorship sales including print advertising;
• Develop partnership support for the strategic objectives of the Chartered Institute;
• Work with the Membership Team, supporting all areas of membership where required;
• Strategic corporate partnerships: Work with key clients and provide support for the Chartered Institute of Fundraising’s portfolio of events, including Group events.

Business Development

• To be client-focused and visible in the marketplace with sponsors and supporters.
• To create a plan for growing expo, conference, and corporate supporter revenue.
• To work with the Head of Membership Engagement and Executive Team to highlight potential new partners and create a strategy to increase support from existing customers.
• To work closely with the Professional Development Team to maximise all revenue-generating opportunities.

Financial

• Work closely with the Finance Team to maintain accurate reporting of revenues.

Marketing

• Work with the Marketing Team to ensure all commercial opportunities are optimised across all promotional materials.

Administration

• To collate all materials and information from all Fundraising Convention sponsors.
• To manage the Convention expo pack and any administrative requirements of Fundraising Convention exhibitors.
• To attend Fundraising Convention and provide administrative support to all sponsors, exhibitors and partners as required.
• To be responsible for the overall management of the Fundraising Convention exhibition, including planning, sales, and invoicing.
• Any other administrative duties required to deliver the partnership strategy.

Other

Accountabilities also include a responsibility on behalf of the job holder to undertake any other duties that are relevant to the job as requested by their line manager.

Person Specification

Experience & Skills

• Able to demonstrate the development of effective commercial relationships and sponsorship.
• Effective communication skills.
• Effective and efficient organisational skills.
• Understanding and experience of working in events environments.
• Interest in the charity sector and the role of professional fundraising.
• Computer literate (competent user of Microsoft Office suite and databases and CRMs to track and share records).
• Able to simultaneously contribute to strategic development and deliver operationally.
• Able to demonstrate use of initiative to problem-solve and find solutions.
• Aware of new trends and areas for growth and able to react to them.
• Able to demonstrate strong commercial acumen.
• Able to demonstrate effective communication skills, both written and verbal.
• Able to collaborate effectively with people at all levels, internally and externally.
• Sound budget management skills.

Attributes

• Keen and able to work effectively with other team members.
• Driven by results and able to work to deadlines and targets.
• Customer-focused – always looking to deliver a great experience for members and partners.
• Can generate ideas for new events, content, and ways of engaging key accounts.
• Enthusiastic about promoting the work of the Chartered Institute to key audiences to achieve engagement and commercial success.
• A confident and helpful team member who can interact well with others and has a ‘can do’ attitude.
• Strong attention to detail.
• Effective interpersonal skills.
• Positive approach to problem-solving and solutions-focused.
• A confident self-starter who can work independently.
• Strong organisational and planning skills.
• An understanding of and commitment to the values of the voluntary sector.

Reflecting our Values

• Passionate: takes pride in what we do and is driven by success.
• Professional: champions and achieves high standards and is governed by professional integrity.
• Enabling: helps and is empowered to take ownership, find solutions, make decisions and collaborate.
• Enterprising:  open to new solutions and committed to delivering where we already excel.
• Respectful: honest and fair and treats everyone with consideration and respect.

Circumstances

Able to work outside office hours on occasion.

If you would like to discuss access requirements or have any questions about the role please contact us directly.

The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.

Are you looking for a rewarding home-based role within a supportive team, working for a small and friendly charity?  If you’ve got at least two year’s administration experience and good office IT skills then we’d love to hear from you as we recruit for the following new roles: 

• Member Support Assistant
• Events and Office Assistant

Both roles are:

• £11.89 per hour plus benefits
• 7 hours per week, worked over 2 days
• One of the days to be a Thursday (for overlap with other staff)
• Hours to be worked between 09:00 and 17:00

To apply you will need to complete our short application form (CVs will not be accepted) available through our website.  The deadline for submitting your application is 9am on Monday the 14th of October 2024.  Further information is available in the attachments to this advert and on our website under 'About Us' and then 'Our Team'.   Successful candidates will be invited to take part in a written test w/c the 21st of October.  Interviews will then take place w/c the 28th of October 2024.  Please note we are looking for two separate people for these roles, You can apply for both roles but will be offered only one. 

About the charity: Cavernomas look like raspberries and are found in the brain and spinal cord.  They're formed of abnormal blood vessels with thin leaky walls, which can bleed at any age without warning.  1 in 625 people are thought to have a cavernoma, and whilst most people won't experience symptoms 1 in 2,700 do.  Symptoms can include haemorrhages, seizures and other neurological problems.  Treatment involves 'wait and see', neurosurgery or stereotactic radiosurgery; with no medications currently available.

Cavernoma Alliance UK (CAUK) is a member-led organisation, run by and for those impacted by cavernoma with more information available on our website. We work from a model of empowerment, recognising the value of our members’ lived experience to provide mutual support, improve standards of care and drive research into finding a cure.

Since the charity was founded in 2005 it has grown from a volunteer-led organisation based in Dorchester to a UK wide registered charity that now has 2 part-time permanent staff, looking to increase to 4 Part-time staff (all home-based), 50+ volunteers, and 4,000+ members. Our support services include a helpline, buddying, counselling, online support groups, meet-ups, webinars, lectures, newsletter, leaflets, website and social media. 

About the roles: The Member Support Assistant is responsible for assisting our Volunteer Manager with administration relating to the support of the charity’s 4,000 members and volunteers.  This includes offering a professional service to members of CAUK, typically via phone, email, online, chat, or on occasion in person. The role involves supporting the membership and volunteering processes, ensuring all admin is accurate and up to date.  Over time the post-holder will be expected to build a good working knowledge of members and volunteers.  They will also be expected to develop strong communication skills, including active listening, alongside the ability to multitask, manage time and prioritise.

The Events and Office Assistant is responsible for assisting the Charity Manager with the administration of events alongside some general office activities for the charity.  This includes assisting with the organisation of the virtual Annual Conference, virtual Monthly Information Webinars, in-person Annual Snowdon Climb for Cavernoma, online Cavernoma Awareness Month activities, in-person Autumn Lecture, virtual Secret Santa, attendance by volunteers at external conferences, and any other events organised by CAUK.  As and when time permits in between events the post-holder will also assist with some general office activities, including posting t-shirts/fundraising packs to fundraisers and arranging Zoom meetings.

Regional Manager.

Salary: £34,000 per annum.

Location: Homebased. Must be Located permanently in the UK and be willing to travel as needed to any part of the UK.

Contract: Permanent, 35 hours per week.

Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children? 
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role
In this exciting role the successful candidate will drive the regional fundraising strategy with focus on the growth of unrestricted income by galvanising fundraising support from a growing sports portfolio, regional corporates, volunteer fundraising groups and the public.
This post will focus within the Community team, to achieve agreed financial income targets and relevant KPI's.

How you'll help to create brighter futures

- Manage and deliver fundraising campaigns and activities that fall within Community Fundraising.
- Manage the research and development of regional corporate partners and volunteer group prospects.
- Secure support and introductions to potential new regional corporate supporters and organisations/clubs.
- Secure and set up 'Action Squads', for volunteer led fundraising groups.
- Secure support for the sports portfolio, maximising own place sign ups and income raised through a series of participation events.
- Always demonstrate accountability to supporters and volunteers and operating with openness, honesty, transparency.
- Manage and deliver on set financial targets and outcomes.
- Monitor and analyse financial income and expenditure.
- Identify, develop and maintain relationships, both internal, external including key stakeholders.
- Regular travel throughout the region will be expected.

Let's talk about you 

- Professional Institute of Fundraising qualification (desirable).
- Membership of IoF (desirable).
- Demonstrable track record of continual achievement leading and delivering fundraising in excess of £250k.
- Substantial experience of devising and implementing successful fundraising for at least two of the following areas: New Business Development, Charity of the Year, Key Account Management, and Volunteer Committee led Events to deliver income growth.
- Experience of delivering high value events and managing corporate boards.
- Knowledge and understanding of tax efficient giving in the UK.
- Ability to crisis manage as appropriate to ensure a safe and professional delivery of all events and fundraising activities.
- Full understanding of all current Health and Safety legislation for running events and experience in carrying out risk assessments as appropriate.
- Proven experience of networking and of developing and stewarding excellent personal relationships.

Please see the Job Description for the full list of accountabilities and requirements.

Good to know
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?
Find us on X, Linkedin, Facebook or YouTube to get to know us better.
Closing Date: Friday 27th September 2024.
Interviews will be scheduled for week commencing 30th September 2024.

Location: Remote/home-based, with occasional travel for client work in England.

Closing date: 8.00 on Monday 30 September.​

Shortlisting date: Wednesday 2 October to Monday 7 October.

Interviews: Week commencing Monday 14 October.

About the role

We're looking for associates to join our pool of consultants and trainers on a freelance basis.

​From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country.

As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

​A key part of our offer is our direct support to voluntary organisations of all sizes through our consultancy and training service. We run this service as a social business, providing cost-effective and high-quality support focusing on the areas that matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

​Our business is growing. We’re looking for a small number of passionate, skilled and innovative team players to work with us on a freelance basis to help us provide expert support to charities across England.

​We’re looking for support across all our consulting and training areas. We’re particularly keen to hear from candidates with the following skills and experience.

​Consultants (with training skills is a plus)

• ​Governance
• ​Strategy and impact
• ​Leadership and organisational development
• ​Volunteering strategy and management

​Trainers

• ​Charity finance
• ​Project management
• ​HR and people management
• ​Safeguarding
• ​Funding, fundraising and income strategy

​Your experience might come from the charity sector or beyond. You don’t need to have worked as a consultant before, but we need you to be a team player who is curious, analytical, and motivated to create change for our clients.

​We want to hear from a diverse range of applicants. Whether you have experience in all the areas outlined here or experience in some with a drive to learn and grow, please consider making an application.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.

How to apply

For more information and to apply, please click on the Apply button.

​If you have any queries regarding our vacancies or experience any issues applying, please email us.

About NCVO

We are the charity for charities. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued.  We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON. 

The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.

This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.

The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.

As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.

Key responsibilities:

• Deliver and enhance our network and engagement programme to support green space owners and managers
• Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
• Identify and develop relationships with potential new supporters 
• Support the identification, and engagement of new audiences who could benefit from our work
• Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
• Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
• Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
• Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
• Contribute to the ongoing monitoring and evaluation of Parks for London and our services
• Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
• Carry out other duties and activities as agreed with the Executive Director

Applicants should be based in or near London to attend regular meetings and events commensurate with the role.

We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion. 

Details about how to apply can be found on our website, please use the link provided.