Mental Health And Wellbeing Manager Jobs

Liverpool Philharmonic, one of the largest music organizations in England, is seeking an experienced Trust and Foundation Fundraising Manager. In this vital role, you will develop and implement strategies to grow revenue from Trusts and Foundations to support of our pioneering music education, health, and community engagement programs.

As a key member of our development team, you will craft compelling proposals and materials that articulate the profound impact of our work. Your exceptional written skills will be instrumental in raising funds. This is an opportunity to represent an organization deeply committed to using the transformative power of music to enhance lives.

Key Responsibilities:

• Develop and execute a strategic fundraising plan to grow revenue from trusts and foundations, building on the organization's current annual income of approximately £800,000 from these sources.
• Conduct prospect research to identify new funding opportunities aligned with the Liverpool Philharmonic's mission and programs.
• Craft compelling proposals, reports, and other materials that articulate the impact of Liverpool Philharmonic's work and make a persuasive case for support.
• Manage a portfolio of existing and prospective trust and foundation funders, cultivating strong relationships through exemplary stewardship and communication.
• Collaborate closely with the Head of Philanthropy and other colleagues to align fundraising efforts and ensure a cohesive donor experience.
• Represent Liverpool Philharmonic with professionalism and passion, serving as an ambassador for the organisation's transformative work through music.

Requirements:

• Minimum of 2 years of successful trust and foundation fundraising experience, with a track record of securing significant grants.
• Exceptional written and verbal communication abilities, with a talent for crafting persuasive proposals and materials.
• Strong project management and organizational skills, with keen attention to detail.
• Proficiency in budget development, financial reporting, and data analysis.
• Genuine enthusiasm for music and an appreciation for Liverpool Philharmonic's artistic and community impact.
• Self-motivated, with the ability to work independently and manage multiple priorities.
• Collaborative team player with outstanding interpersonal skills.

Key Information:

• Salary: £33,500 per annum (pro-rata if part-time)
• Employment type: Full or Part time, Permanent
• Hours of work: The contracted hours for this post are 35 hours per week, but part-time work will be considered for the right candidate. Normal office hours are Monday – Friday, 9.30am to 5.30pm but working flexibly across evenings and weekends is sometimes required. There is the option to work from home up 2 days per week, depending on the business needs.
• Holidays: 26 days (pro-rata if part-time) plus bank holidays
• Place of Work: The normal place of work is Liverpool Philharmonic Hall with flexibility for some remote working. Working flexibly across evenings and weekends is sometimes required.

Benefits:

• Complimentary Staff Tickets
• Health Cash Plan
• Pension
• Training and Development
• Service Awards
• Discounted Staff Parking
• Rail and bus services
• Cycle to work

KEY INFORMATION

Location: Bristol, Newcastle, Nottingham, Manchester or London

Hours: 37.5 hours

Start date: August 2024 (flexibility available to work with your notice period)

Duration: Permanent

Salary: £34, 250 - £38, 700 per annum if based in London. £31, 750 - £36, 200 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: Monday 10th June at 12:00 noon. Interviews to take place shortly after.

ROLE SUMMARY

Programme Managers (PMs) lead and support  a team of Programme Coordinators (PCs), Programme Leaders (PLs) and Junior Programme Managers (JPMs) to successfully deliver upReach’s STEM programmes, including the Engineering Springboard, Tech Springboard and future STEM Springboards/ programmes. 

A PM will be responsible for ensuring teams are equipped to deliver programme outcomes and OKRs, whilst overseeing and maintaining strong partner relationships and ensuring team professional development. They will also directly work with their own group of Associates.

CORE RESPONSIBILITIES

As a Programme Manager, you will lead and support a team of PCs and/or PLs to complete their day-to-day tasks. At this stage, you are responsible for having a wide impact across your programmes and the charity as a whole, as well as maintaining high-quality personalised support for your own Associates. 

Please note it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.

1) PROGRAMME DESIGN AND DELIVERY

• Make decisions concerning the design and delivery of your programmes, creating a 12-month plan in advance of the start of each recruitment cycle. 

• Plan student recruitment activities in collaboration with partners and via social media, in addition to the onboarding process. This will include working with the Student Attraction Leader and Senior Marketing Officer to efficiently meet onboarding targets.

• Monitor and evaluate the effectiveness of your programmes with overarching responsibility for meeting internal engagement and application success OKRs, which you will utilise throughout the year to set priority areas for your team.

• Contribute to weekly Programme Manager meetings, sharing your insight and experience to generate ideas and practical solutions that support the overall improvement of upReach’s programme design and delivery. 

• Lead on parts of the weekly Delivery Meeting with the wider team, to ensure weekly focus areas and key team messages are communicated clearly to all PCs and PLs. 

  2) TEAM MANAGEMENT

• Manage a team of Programme Coordinators/Leaders/Junior Managers in a variety of locations, both virtually and in person - providing ongoing personal and professional development support through weekly 1-to-1 calls or meetings, written feedback on documents, or day-to-day guidance via Slack. 

• Support Programme Coordinators / Programme Leaders/Junior Managers to provide high quality personalised support to their Associates, which includes helping them to document all interactions with Associates and application progress.

• Use relevant impact dashboards and data to set priorities for your team and support with competing workload demands and time management, to ensure that OKRs and stakeholder KPIs are achieved.

• Manage the performance and development of your team - including setting SMART professional development goals and utilising a range of resources and tools where necessary to help your team perform successfully in their roles. You will have regular, open and supportive discussions with your team members, giving feedback in your weekly 1-to-1s and your mid- and end-of-year appraisals.

• Support your direct reports through a Leadership and Management apprenticeship, if this is something your direct reports choose to do after 18 months on the FCLP.

• Be part of the upReach Leadership Team and contribute to forming the strategy and direction of the charity. This also includes passing on team feedback to your manager and the leadership team and proposing practical solutions. 

3) PARTNERSHIPS & EVENTS

• Maintain strong relationships with external partners, including managing quarterly/annual reporting requirements on aims and objectives. 

• Help your team to manage day-to-day partnership responsibilities, and coach them in relationship management. This will also involve supporting PCs/PLs where necessary to set boundaries with partners and sensitively manage requests that are outside the parameters of our contractual agreements.

• Support Programme Coordinators/Leaders/Junior Managers in smoothly running events and application processes, both in your team and within the wider team where necessary. 

• Work with the partnerships team to make strategic decisions regarding how to grow upReach's existing and new partnerships.

4) OVERSEE A DELIVERY RESPONSIBILITY AREA, ROTATION OR PROJECT

• Manage a Delivery Responsibility area, rotation or project. This will involve meeting with the relevant team regularly (often weekly or bi-weekly depending on the time of year/focus area), and guiding those working on this area with you.

• Manage your team to complete the objectives outlined for your area, setting clear actions and deadlines. Coach and provide guidance where needed.

• Provide regular feedback to the Programme Management team and where necessary present key findings and updates to the wider team. This may also involve supporting your team to present during the Delivery Meeting and/or Team Meeting.

5) ASSOCIATE ENGAGEMENT

• Engage a smaller group of your own Associates, engaging them with the upReach programme in line with OKRs.

• Acting as a role model for PCs, PLs & JPMs, ensuring Associate facing tasks are completed to a high quality, such as completing Trello and Task Tracker actions.

• Proactively use data dashboards to monitor Associate engagement across your programme(s), identifying any areas of concern throughout the year and setting focus areas/action steps for your team to address these.

EXPERIENCE

To be successful, it is anticipated that you would have prior experience in the delivery of programmes and projects.

Essential experience:

• Experience in programme delivery from end to end, from design to reporting and evaluation.

• Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

• Line management or team leadership experience.

• Experience designing and delivering training or learning & development content.

• Experience working in a fast-paced environment and working independently to find solutions to problems.

• Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

• Strong collaboration skills when working in both small and large teams of varied team members.

• Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

• Excellent influencing, facilitation and communication skills (both oral and written) and comfortable preparing and presenting reports and proposals to senior management and external stakeholders.

• University degree in any discipline, or equivalent experience

Desirable experience:

• Knowledge of the types of roles available in the STEM space, particularly in engineering.

• Familiarity with G Suite and Zoom video conferencing software.

• Project management or programme management qualification.

SKILLS / COMPETENCIES

• Motivation 

• Leadership 

• Continuous improvement

• Planning and organising 

• Problem solving and decision making 

• Innovative

• Management 

• Commitment to social mobility

• Communication 

TEAM CULTURE & BENEFITS 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on Monday 10th June at 12:00pm.

Equal Opportunities upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.

We are recruiting a Stories Manager to develop and drive our strategy to put the stories of our volunteers, callers and fundraisers at the front of our communications and fundraising work. 

This role is an exciting opportunity for a candidate experienced in working with case studies and storytellers who can efficiently manage a range of different stories sensitively and with confidence. If successful, you will lead the Samaritans case study function, support the organisation with its handling of real life stories and manage the relevant systems and processes. 

Storytelling is not only central to the way we communicate but it is central to our theory of change. We know that in sharing personal stories we can help others who are struggling find courage to seek help. We can tackle the stigma surrounding suicide. Storytelling and lived experience cuts right across media and campaigns, fundraising, events, policy and influencing work and support.​

This role will develop and implement a strategy to support the organisation (primarily the media, fundraising and individual giving teams) to champion the voices of those who have used our service, or have experience of suicidal feelings within our press activity, cash appeals, fundraising events and campaigns and policy work. This role will help bring Samaritans brand and work to life.

The Offer

• Permanent Contract 
• Full time (35 hours per week)
• £39,000 - £44,000 per annum
• We are passionate about flexible working, talk to us about your preferences
• Hybrid working model, linked to our office in Ewell, with a mix of home and office based working

Skills and Experience 

• You’ll be a compassionate and talented story-teller, with a journalistic or similar background. 
• Experienced in case study management and stewardship, ideally in the charity sector, you’ll be passionate about our cause and keen to utilise your expertise in sourcing, interviewing and presenting people’s stories in a range of engaging ways and through different channels, including feature articles in the mainstream media, social media content and videos.
• A passion for People with adept interpersonal and communication skills, you’ll build new relationships with sensitivity and an understanding of the lives of those affected by suicide 
• Along with the principles of safeguarding and ethical storytelling practice. 

What’s in it for you – our benefits 

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities. 

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

Being Inclusive 

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

Application 

If this role sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and provide a Cover Letter (2 pages maximum) tailored around your motivations for applying and your skills and experience in relation to the job outline. Please include reference links to 2 of your favourite pieces of story-telling work. 

This role will close for applications at 5pm on Wednesday 05 June 2024, with interviews scheduled to take place on Monday 17 June 2024.

Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on...

About the role:

We are seeking additional staff to join our experienced and committed teams within our Complex Needs Service in Westminster.  You will be in a specialist role designed to work with people with complex support needs, relating to mental health, multiple physical health needs, poly-substance use and offending.

As a Project / Support Worker Complex Needs, your role will be to provide support to clients to enable them to understand their support needs and to manage these effectively.  You will hold a caseload of clients and be responsible for helping them to identify short term objectives, meet their goals and complete risk assessments. You will also support clients to develop their living skills, develop and manage relationships, build social networks and to access various services.

About you:

• Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches. 
• The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector. 
• A flexible and creative approach to working with a sometimes hard to engage client group.

Flexibility is required, as you will be working a rota inclusive of early shifts, late shifts and bank holidays.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Monday 10th June 2024 at Midnight

Interview Date: Tuesday 18th June 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

EIA’s fundraising team has benefitted from significant investment in recent years and this brand-new role will enable the organisation to develop and expand a network of philanthropic partners.

EIA protects our planet by investigating and campaigning against environmental crime and abuse. Their focus is to protect wildlife, forests, oceans, and climate.

Through undercover work, research, and documentation, the EIA exposes criminal activities and works to bring those responsible to justice.

The Philanthropy Manager will lead on the development and delivery of a new philanthropy programme, which will include developing tailored stewardship programmes for HNWIs, expanding the donor base through effective prospecting and cultivation, working with campaign teams to develop donor funding propositions and embedding effective systems to process and support growth in philanthropy.

As Philanthropy Manager, you will: 

• Develop a tailored stewardship programme for 5 and 6-figure level donors
• Work with campaign teams and the wider fundraising team to develop funding propositions for HNWI and a Case for Support for the different areas of EIA’s work
• Work with the support of the Head of Fundraising, embed effective systems and processes to support the growth in philanthropy
• Conduct regular prospecting and cultivation to identify new potential supporters

Ideal skills and experience: 

• Significant experience of identifying and cultivating relationships with high value supporters and securing significant gifts
• Considerable experience of developing and communicating high value funding propositions and writing compelling cases for support and applications
• Strong verbal communication skills, confident in communicating effectively and passionately with supporters, team members across EIA and senior stakeholders
• Commitment to the EIA values, work and support of wildlife trade and environmental issues

Benefits include:

• Annual leave package of 25 days annual leave (pro rata), + days off between Xmas and New Year + Bank Holidays + day off on your birthday, with an additional day per year up to a max of 29 days
• 4-8% pension contribution
• Flexible and hybrid working arrangements
• Mental health and wellbeing support programme

Service Manager - Sheffield & Derbyshire

Location: Sheffield
Discipline: Care and Support
Job type: Permanent
Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration.
Expiry date: 10 Jun 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a CQC registered Service Manager with Hft Sheffield and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities. You will assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies

What will you be doing?

As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

You will assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

Alongside the Regional Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.

As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota basis, including nights, weekends and Bank Holidays.

A full UK driving licence, with access to your own vehicle, is essential for the role.

- About you
- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.???????
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-214202

Hours: Full time, Mon to Fri, (37.5 hours per week)

Contract: Permanent

Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London

Salary: £29,930 - £33,256 dependent on experience

Annual Leave: 25 days, Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 2nd June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role.  If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.

You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.

The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.

The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.

Principal Responsibilities

Advice and casework

• Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone

• Ensure all clients are aware of the purpose and where to attend their appointment

• Ensure that all casework conforms to the Citizens Advice quality standards.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

• Ensure that all work conforms to our systems and procedures.

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Being sensitive to clients’ needs and limitations to access support.

• Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.

• Provide full budgeting advice and where necessary refer for specialist debt advice and casework

• Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.

• Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.

• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.

Project Management, co-ordination and partnerships

• Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)

• Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH

• Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority. 

• Build relationships with peer support workers on the project

• Work to achievable targets in line with the criteria set by the funder.

• Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice

• Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.

• Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.

• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

 

Capacity Building and Training

• Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice

Research & Campaigns

• Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.

• Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.

• Monitor service provision to ensure that it reaches the widest possible client group.

Professional Development

• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

• Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.

• Demonstrate commitment to the aims and principles of the Citizens Advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person Specification

Essential

1. Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.

2. A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.

3. Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics

4. Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone

5. Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Good interpersonal and communication skills, verbally and in writing.

8. Proven ability to build relationships with partners. 

Desirable

1. Experience working in partnership with the Health Sector

2. Ability to deliver training

This job description and personal specification does not form part of any contract.

Professional Development

The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager. 

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024.  If you do not hear from us, we are afraid your application was unsuccessful.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Citizens Advice 1066 is a local charity, which provides free, confidential and independent advice to help people overcome their problems. We don’t just fix the immediate issues people arrive with, we work with them to address the underlying causes of these problems. We are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination.

We are seeking a Finance Manager to join our expanding team.

It is not essential to have experience of working in a charity. However, the successful candidate will understand and support our values.

Role purpose

The role of the Finance Manager is to ensure sound financial management of Citizens Advice 1066 making sure the charity operates effectively and is compliant with all legal and sector requirements. Providing accurate and timely reports & information for the Board, Managers and Funders. 

What we give our staff

We value the people who work here - and we show that in what we offer. As well as things like annual leave and our workplace pension, working at Citizens Advice means getting access to many benefits.

• A 37 hour (full time) working week, with a Time Off In Lieu (TOIL) system
• 20 days holiday entitlement (in addition to bank holidays), pro-rata for part time
• 3% employer contribution pension scheme
• Access to a mental health and wellbeing service that offers anonymous, confidential support 24 hours a day, 365 days a year
• Central locations in Bexhill and St Leonards, with good access to public transport.
• Opportunities to engage in both personal and professional development 

For more detailed information about the role specification, please see the job pack on our website via the apply button

Role: Communications and Engagement Manager

Hours: 37.5 hours per week

Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London

Reporting to: Director of Brand and Digital

Benefits: Flexible working arrangements, 28 days of annual leave + 1 day for your birthday, pension scheme.

Key relationships: Digital Marketing Manager. External relationships with key agencies and partners.

Salary: £30,000-£32,000 per annum.

 

Are you a talented copywriter who can work at pace to create compelling digital content and engage vibrant online communities? Do you make the most of emerging social media and digital trends? If so, there’s an exciting and vital role waiting for you where you can make a difference in our global community. 

About Overcoming MS

Are you looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices alongside medication benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information comes from a reliable source so they believe in it and adopt the changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

Job Description 

The role holder will create effective communications and engagement to support the charity’s work. You will drive positive two-way engagement through our digital channels. Your work will support organisational priorities, driving reach, community engagement and donations.   

You will join a fast-paced and highly capable team where you’ll have the support to make an impact. The role will showcase the organisation’s work and impact on our community while driving positive online interactions with our diverse and vibrant community. To join us, you will be a talented copywriter and content creator, passionate about engagement, and digital and social media trends.

Key responsibilities include:

Communication and campaign creation

• Drafting digital communication and engagement plans to deliver results. 
• Crafting exciting, creative, energetic, simple communications which drive action.
• Working to support colleagues and audiences. Working with stakeholders to ensure communications are planned and delivered at the right time to meet their needs.

Using results to drive change

• Using insight to inform new plans. 
• Monitoring and evaluating impact by using analytics to maximise effectiveness. 

Copy creation 

• Using your strong written and verbal skills to curate and manage high-quality, consistent content across all our delivery platforms: social, Live Well Hub, web, email and PR.
• Interviewing members of the community and creating engaging content from their stories.
• Generating press releases to drive coverage and awareness and raise the profile of campaigns.

Social media

• Leading on building our impact and engagement on social media with our audiences, in line with our objectives, including supporting engagement campaigns and fundraising. 
• Ensuring that we are using the best tools and techniques by staying up-to-date with trends.
• Monitoring social media, ensuring prompt and accurate responses to enquiries. 
• Using analytics to constantly optimise our social media impact. 

Email

• Developing content for email marketing, including for fundraising and events campaigns.
• Optimising email by A/B testing content to maximise performance through design and content improvements and creating triggered email sequences to build our message. 
• Using audience segmentation and personalisation to support campaigns.
• Using analytics to identify ways to constantly optimise our email impact. 

Website content plus content SEO

• Overseeing content development for the website and checking existing content so our website is kept up-to-date, engaging, and on brand.
• Ensuring web content is optimised for SEO and usability, training staff on best practice.
• Leading team efforts to enhance the website as an engagement tool. 
• Using analytics to identify potential content changes.

Engagement

• Acting as the digital community lead for engagement of our online communities on social media and the Live Well Hub, including guiding team members to follow best practice.  
• Supporting online events and driving positive engagement opportunities.
• Responding proactively and appropriately to online messages and comments.
• Engaging and participating in online community groups and discussions beyond our channels.

Brand communication

• Ensuring all activity aligns with brand priorities.
• Championing on-brand messaging. Acting as a trusted expert on brand tone of voice. 
• Ensuring all media and communications guidelines/policies are followed and kept updated. 
• Sharing best practice with the wider organisation and continuing professional development. 

Creative skills

• Generating and developing creative and innovative ideas with a good eye for brand, design, film and photography.
• Creating engaging collateral through software such as Canva, Photoshop or Indesign.
• Editing small amounts of audio or video (desirable).

Essential skills:

• High energy, with the ability to work at a fast pace, with a proactive, creative and flexible approach.
• Self-motivated with the ability to work effectively and autonomously from home while working collaboratively and building relationships as part of a tight-knit team. 
• A keen eye for detail with a consistently high quality of work output.
• Highly organised, able to manage a content schedule, and plan and deliver digital campaigns. Able to prioritise work across multiple projects to meet deadlines.
• Demonstrable experience in developing, leading and executing high-quality, effective communications and engagement strategies that achieve desired results.
• Excellent writing, editing and communication skills for social media, web, email and PR.
• An understanding of how communications affect and engage audiences.
• An ability to communicate in an inclusive way with diverse audiences.
• Experience in managing and optimising website content, with strong on-page SEO skills.
• Confident using tools like Dot Digital (email) and Loomly (social scheduling).
• Able to flex hours and work outside normal hours where needed to cover events (time off in lieu will be provided).
• Familiarity with Google Analytics, and digital monitoring tools.

Desirable skills:

• Interest in wellbeing (desirable).
• Experience working in a charity (desirable) and partnering with other charities (desirable).
• Skills in creative content development, such as audio, video and photo editing, ideally using Adobe Creative Suite (desirable)
• Ability with Search Console (desirable)
  
  

Working location

You are comfortable working remotely as part of a small team and happy to travel occasionally to London or other central locations for meetings.

What can we offer you?
Our staff benefits include:
• 28 days annual leave plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply

Please send your CV and a covering letter detailing how you meet the essential skills.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all of the requirements, please apply.

No agency contact, please.

Knowledge & Information Manager

Salary: £38,000 - £42,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Hybrid/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days annually.

 

Join Our Team!

We have an exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources, to support, and empower everyone affected by Crohn’s or Colitis.  This includes our evidence-based online and printed publications, web content, research summaries and other information, ensuring it is relevant, and accessible to all.

You will be driving new initiatives and developing tactical plans for the team which meet our strategic objectives.

You will be a member of the charity’s Management Development Forum, providing leadership across the organisation and liaising with the Senior Leadership Team and contributing to the leadership, planning and delivery of cross-team projects.

Benefits of Working for Crohn’s & Colitis UK

If you’re successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About You

You will be skilled in the translation of complex medical and health information into engaging and accessible patient information, and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.

You’ll be:-

• Managing the development of Crohn’s & Colitis UK’s repository of evidence about Crohn’s and Colitis.
• Experienced in appraising research and translating this for patients and the public
• Proficient in measuring the effectiveness of a promotion and dissemination and use of information
• Working with both our external and internal stakeholders.
• A skilled multi tasker, able to prioritise and meet deadlines.
• And you’ll have a calm, consistent and flexible approach to work with a commitment to equality, diversity and inclusion.

About Us

We're the UK's leading charity for Crohn's and Colitis.

Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life.  And, because of the stigma surrounding these conditions, thousands of people are suffering in silence.  But we are here to support and champion their cause.  We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

How to Apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, please refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email stated within our Recruitment Pack

More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website/

Closing Date: Wednesday 5th June 9.00am

Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Salary: £80,000-£90,000

Location:

Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed.

Hours:

Four or five days a week

Contract:

Initially, a twelve-month fixed term contract with a view to permanent and possible progression to Chief Operating Officer. Job-share applications considered.

Benefits:

25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and a personalised wellbeing budget through Better Space.

About The Young Foundation

The Young Foundation is a national charity with a long history of innovating to create social change. We are a ‘think and do’ tank, working with people and communities to shape a fairer future, together.

The UK’s public services are in acute crisis. Political trust is on the floor. The struggles people and communities face are many, and deeply knitted together. Consequently, our mental health is often poor, and our resilience weakened. We must be prepared to unravel and reweave for the common good.

That requires working together in new ways, empowering radical acts of co-creation across communities, sectors and boundaries. For The Young Foundation, this is a moment to embody the spirit of our founder, Michael Young. To embrace collective effort and work collaboratively to show that, with the Power of Participation, we can redesign the social contract between people, communities, state and business to shape a fairer, greener future.

About the role

The Director of Finance and Corporate Resources holds a key role in our organisation and is core to the senior management team. Reporting to the Chief Executive, the Director of Finance and Corporate Resources is responsible for finance, HR, facilities, and governance.

Managing a team of four (comprising a Financial Controller, Finance Services and Business Support Manager, HR Manager, and an Administrator) they are responsible for all ‘back office’ operations, providing the supporting infrastructure to ensure quality delivery of our work and mission.

You will work closely with the Chief Executive to lead the organisation through operational change. Investing in the right technological and finance infrastructure for The Young Foundation is overdue, and we are looking for a self-starting candidate with proven experience in digital transformation and change to increase efficiency, knowledge management, and reporting of vital management information. The assessment of business needs and analysis of possible solutions has been undertaken and the successful execution of this transformation is a key deliverable in the first 12 months of the role.

We are a charity earning our income through commissions, grant funding, and by responding to tenders. As such, we need to think and act as a consultancy, supported by our Finance team. We are looking for a hands-on, motivated individual with a solid background in consultancy and charity finance and digital transformation.

How to apply

IMPORTANT: We do not accept CVs alone, candidates need to also complete the application form (part of the recruitment pack).

Please send the application form, your CV and a link (or attachments) to us on or before 07 June 2024

Please note that we reserve the right to close this vacancy prior to the advertised closing date if we receive a high volume of suitable applications.

The two-stage selection process will consist of a first-stage virtual interview and final stage interview and task. Shortlisted candidates will be informed on 10 June 2024

First stage interviews are currently scheduled to take place on 13 June 2024 via video-call and second round interviews will take place (likely in London) on 20 June.

The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.

Please complete our online Equality and Diversity Monitoring Form. This information will not be seen by the hiring manager or impact your application.

Upon submitting your application, you will receive an automated response to say we have received your application. Please note that we review applications after the closing date and we regret that we will only be able to reply, and give feedback, to short-listed applicants.

As a Health Advocate, you will organise our women’s group sessions, a space for women to connect and learn more about their health. You will encourage women to join the sessions and develop an engaging group of health professionals to lead, educate and share knowledge within the groups. You will also be providing information, practical support and advocacy to the women on a one-to-one basis, ensuring they are accessing other organisations and services.

You will bring to this role expereince of delivering community health support to communities of minority women living with multiple disadvantages. Experience of engaging and developing relationships with local partners to enhance support provided to women; and managing several priorities at once and adapting to quickly changing circumstances of our beneficiaries. You will be someone who is highly motivated, personable, and committed to making a positive impact in the community.

You will be joining a team of diverse women who are dedicated and passionate about making a difference to the lives of women living in East London. Sister Circle is a charity putting women's health first. Our team of staff and trained local volunteers support women who are pregnant, have experienced pregnancy loss and trauma, or female genital cutting. We provide holistic support for women living with challenging circumstances and who are at the highest risk of experiencing poor health care during pregnancy and accessing sexual and reproductive health services.

Relationships of trust are central to our work and we take a non-judgemental approach. Our work is trauma and culturally informed.

You will share the values of Sister Circle and be committed to addressing the inequalities experienced by women from black, asian and ethnic minority backgrounds.

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010

Please submit a CV (no more than 2 pages) together with a supporting statement about why you feel you are suitbale for this role.

This role is being readvertised after original post earlier in the year. 

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas 
• Life Insurance 
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month   
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership 
• Breakfast/snacks 

Reports to: Chief Commercial Officer 

Based: Battersea Park 

Salary: £40k to £45k 

Contract: Permanent, Full Time 

Work Arrangement: 40 hours per week, Hybrid Working Pattern

DBS: Basic 

  

Role Overview:

Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers. 

This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired. 

Main Duties/Responsibilities:

• Conduct research and analyse customer feedback and data to identify areas for improvement
• Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels 
• Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
• Develop and roll-out relevant training models
• Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives 
• Collaborate with marketing to improve digital customer service 
• Monitor success and champion opportunities to consistently improve the brand experience 
• Visit all services within Enable to assist with research, process implementation and relationship forming

The successful candidate will have: 

• 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
• Initiative and motivation to work autonomously and drive change within the business
• Excellent interpersonal and communication skills to interact with internal and external stakeholders 
• Confidence and creativity to bring new ideas to the table
• A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it 
• Experience in motivating staff 
• A flexible approach to working onsite in a variety of different environments 
• Empathy, patience and approachability 
• Ideally have read Unreasonable Hospitality!

This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.