Mental health trainer jobs in newport, wales

We are excited to announce that OTR are looking for new trainee Education Mental Health Practitioners (EMHP) to expand our offer to children and young people across Bristol, South Gloucestershire and North Somerset. 

Mental Health Support Teams are part of a national strategy implemented by the government in 2018. In Bristol, North Somerset, and South Gloucestershire. MHSTs are delivered in partnership between OTR and NHS Child and Adolescent Mental Health Services (AWP CAMHS). This partnership makes our MHST unique, creative, and responsive to the needs of the diverse communities we work in. 

Trainee EMHPs will provide high quality, evidence-based support for children and young people with mild to moderate anxiety, low mood, and some behavioural needs. EMHPs are attached to both primary and secondary schools throughout the local area and work in collaboration with Mental Health Leads in educational settings, as well as the wider school community. Our practitioners offer a combination of one-to-one Cognitive Behavioural Therapy (CBT) support for young people and whole school approach work which includes workshops for pupils, staff training, and parent workshops.

Successful applicants will undertake a twelve-month Graduate or Postgraduate Diploma level training course delivered by the University of Exeter with guaranteed permanent employment within OTR on successful completion of training. The training and service experience will equip the post holders with the necessary knowledge, behaviours and skills to ensure that children and young people will have access to high quality, evidence based mental health support.

We'll be recruiting to teams which will support schools in Bristol, South Glos, and North Somerset. The next EMHP Training intake is likely to be in January 2026. Exact start dates TBC.

Webinars: 

We will be holding webinars on 2nd September. If you would like to join to find out more, please contact the email listed in our Job Pack below

Important Note: 

Whilst these roles are OTR vacancies, this programme is run in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) who are also currently recruiting for EMHPs (In Training). There are differences in terms and conditions across the organisations. Please check the job descriptions for more information. Candidates who apply to both organisations who are successfully shortlisted will attend a single interview and will not be required to interview twice. During the interview process, candidates will be assessed for their suitability for each role independently.

To find out more about the role please download the Job Pack below or from our careers page

If you would like an informal chat about the role, please contact the email listed in our Job Pack

To apply for this role click 'Redirect to recruiter' and then the 'Apply now' on our careers page

We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with

Safeguarding: 

OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.

As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.

We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy. 

OTR & Benefits: 

OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (around 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.

Our approach to mental health is grounded in a set of beliefs and values that underpin all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.

Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, training and development, social and wellbeing events, and more (subject to contractual terms and conditions).

A Willingness to Work with Difference:

At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.

OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

Our Health and Safety Officer will help us embed, maintain, and develop high standards of Health and Safety, across CCT’s estate and its people. They will work closely with our small Health and Safety Team to create, implement, and establish our Health and Safety policies and procedures, in accordance with current legislation. They will advocate for, and set an example around, best practice in Health and Safety.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Thursday 11th September 2025.

The interviews will take place in, Bristol, on Tuesday 23rd September. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Purpose:

To lead and support the delivery of high-quality mental health and wellbeing services across Torfaen and Blaenau Gwent from the Pontypool and Brynmawr offices of Mind in Gwent.

To manage, support and develop a small team of staff and volunteers to provide high-quality mental health and wellbeing services in Torfaen and Blaenau Gwent.

To develop and maintain strong, collaborative and positive relationships with local community organisations and stakeholders to enhance community reach and opportunities for service growth, sustainability and funding.

To oversee the day-to-day operations and running of the Pontypool and Brynmawr offices and services of Mind in Gwent.

To secure funding, grants and income growth in partnership with Mind in Gwent’s Income Generation and Business Development Team to improve and grow mental health and wellbeing services in Torfaen and Blaenau Gwent.

Principal Responsibilities:

1. Lead and coordinate mental health and wellbeing projects and services, ensuring they meet service user needs and align with organisational objectives.

2. Provide line management, supervision, and support to project staff and volunteers

3. Monitor and evaluate service outcomes, producing reports and updates for internal and external stakeholders such as the leadership team and funders, maintaining accurate records and contribute to monitoring and evaluation frameworks.

4. Oversee the day-to-day management of Mind in Gwent’s Pontypool and Brynmawr premises, ensuring safety, accessibility, and regulatory compliance (e.g., health & safety, fire regulations) liaising with contractors, landlords, and suppliers for building maintenance and improvements.

5. Research, identify, and apply for funding opportunities including grants, tenders, and local authority commissioning, supporting budget planning and financial monitoring of funded activities.

6. Actively build and maintain relationships with funders, local community groups, statutory bodies, and other voluntary sector organisations working in collaboration to coproduce and to develop joint mental and wellbeing services, referral pathways and funding bids.

7. Represent the organisation at community events, forums, and strategic networks.

8. Ensure services are delivered in line with organisational policies, safeguarding standards, and relevant legislation.

EXPECTATIONS

1. To work in line with, and to support the delivery of, the vision, mission, values and goals of Mind in Gwent and to be a champion for Mind in Gwent at all times.

2. Adhere to and work within all the policies of Mind in Gwent such as child protection policy, protection of vulnerable adults, confidentiality and data protection policies, and the policies contained within the employee handbook. 

3. To actively participate, engage with, and respond to, the Mind in Gwent supervision, external supervision and appraisal processes.

4. To attend and positively contribute to Mind in Gwent and Wellbeing and Counselling Team meetings and other meetings as required. 

5. To attend and positively contribute to Mind in Gwent, Wellbeing and Counselling training as required.

6. To actively contribute to a positive, supportive and constructive working ethos, relationships and environment with Mind in Gwent, partner organisations and other organisations.

7. To contribute to making Mind in Gwent a greener workplace.

8. To support and contribute to our overall aim of the participation people with experience of mental health problems, including within Mind in Gwent and to be committed to working alongside people with experience of mental health problems, as colleagues, (paid & unpaid) experts and campaigners. 

9.     To be flexible, adaptable and undertake work to support the aims of Mind in Gwent, the aims the Wellbeing and Counselling Team and the aims of funders

Interviews to be held on Thursday 4th September

Principal responsibilities:

1. To develop, deliver and provide a range of IAA and community wellbeing activities and services, to meet the needs of people mental health problems 

2. Provide IAA and community well-being services that comply with relevant legislation particularly social services and well-being (Wales closed) act 2014

3. Promote early detection and early resolution, so that concerns and problems are put right quickly and effectively

4. Contributes towards preventing the development of people's need for care and support

 Expectations

1. Maintain confidentiality at all times

2. To attend a contribute to the Mind in Gwent’s supervision and appraisal process

3. To attend, and contribute to, Mind in Gwent’s team meetings and annual planning meetings and other meetings as necessary

4. To attend and contribute to Mind in Gwent’s staff training as required

5. To abide by all of Mind in Gwent’s policies

6. To contribute to a positive and supportive working environment

7. To contribute to making Mind in Gwent a greener workplace

8. To uphold the values of Mind in Gwent and be a champion for Mind in Gwent at all times

9. To support and contribute to our overall aim of the participation of people with experience of mental health problems

10.  This post is based in Newport and at times the post holder may be required to provide services at weekends and in the evenings as well as from other Mind in Gwent sites, then use of partner or community organizations, as well as to provide cover for other staff and services.

We are recruiting a Suicide Prevention Officer who is bilingual in Welsh and English to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in suicide prevention.

What you will do:

• Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
• Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
• Build relationships and partnerships to expand our reach and influence.
• Support the creation of e-learning and digital training resources.
• Prepare stakeholders for, and debrief them after, suicide interventions.
• Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
• Champion safeguarding, health and safety, and equality across all activity.

To be successful in this role you will have:

• A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
• A recognised training qualification or willingness to work towards one.
• Experience in delivering and developing training programmes and community-based projects in both English and Welsh.
• Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
• Strong relationship-building, presentation and time management skills.
• Professional curiosity, resilience, and a commitment to safeguarding.
• Confidence in working independently and remotely, with ability to travel as required.

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (Scale SCP 18), progressing by increments to £33,366 per annum (Scale SCP 23)

Hours: 37.5 hours per week  

Location: Although this role is home based, the applicant should be based in Cardiff due to the regular travel across the area. There is also requirement to travel across the wider area of Wales and West of England.

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: 29th August 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

In September 2024, National Numeracy launched a new ‘Schools & Families’ programme to support Primary School staff, parents and carers in increasing pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside of the classroom. The programme also works to improve parents’, carers’, and school staff’s own confidence with numbers and with supporting children with their maths.

The programme has been hugely successful and is growing rapidly – we have now secured funding to deliver activity in all four nations of the UK and we are working with almost 300 schools currently.

The Schools & Families Programme Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, particularly delivering online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer near Brighton, in East Sussex, but the expectation for this role is that you will be based at home, travelling occasionally as needed across the UK.

• Location: Bristol (BS7 & BS10)
• Salary: £40,310.40                                              
• Hours per week: Full time (37.5 hours) & participation in an on-call rota
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5

Requirements 

• Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification.
• Experience: You have experience managing teams and have experience working with adults with learning disabilities and autism.
• Communication: You are adept at using a variety of communication aids and developing robust support plans.
• Compliance: Experience working with several compliance IT platforms is desirable.
• Behaviour Support: You understand positive behaviour support and have experience using Proact-SCIPr-UK®.
• Driving: You must be a driver with access to your own vehicle

Are you an experienced manager ready to make a real difference? We are seeking a skilled and confident leader to join our two supported living locations in Bristol, supporting adults with learning disabilities to live their lives their way. Our services are CQC regulated and focused on person-centred approaches.

About the Role

As Supported Living Manager, you will play a crucial role in ensuring we continue our goal of making a difference every day. You will work closely with an Operations Manager, external practitioners, and the local authority to meet compliance requirements and deliver consistent, high-quality support.

You will be responsible for:

• Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles.
• Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words.
• Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively.
• Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements.
• Applying positive behaviour support and using Proact-SCIPr-UK® approaches within the service.
• Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division.

Why Join Us?

What we do matters. The adults we support have so much potential and, with the right support, can achieve great things. We are looking for a manager who can inspire, lead, achieve, and make a real difference to the people we support and their teams. If you are passionate about person-centred care and ready to take the next step in your management career, we would love to hear from you!

What Benefits Will I Have?

We offer a range of benefits that you can mix and match to suit your needs, including:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Vivup: Spread the cost of home and electronics items, or a bike to cycle to work, via salary reductions.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

Ready to Lead and Inspire?

If you’re looking for a role where you can truly make an impact, inspire your team, and help individuals realise their potential, we’d love to hear from you. Join us and become a driving force in empowering people to live fulfilling, independent lives on their own terms.

Apply today and start making a difference!

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We reserve the right to close this advert early if sufficient applications are received.

SHINE is a membership organisation offering free services and support to over 14,700 members living with spina bifida and/or hydrocephalus, normal pressure hydrocephalus (NPH), and associated conditions.

We currently have 750 members living with NPH and this is growing significantly each month. This role will provide a specific focus on the area of NPH, whilst also supporting wider Shine activities. 

Main purpose of role 

Deliver a high-quality service to and facilitate opportunities for, individuals living with NPH/dementia and their families/carers through Shine membership across England, Wales and Northern Ireland. 

Empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community and their local networks. 

Raise awareness of NPH across Health & Social Care professionals and the public. 

Support the planning and delivery of the annual NPH Awareness Week. 

As part of a high performing team, support Shine to be recognised as the number one provider of support for NPH outside of the NHS. 

Promote and support all Shine’s services and activities. 

Shine will offer you: 

• Support to learn & develop by accessing training in NPH and dementia 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• A competitive salary of £28,471 (pro-rata for part-time hours) 

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service 

• Broadband allowance 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programme

Please see the full Job Description & Person Specification below and on our website.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

If you would like to discuss the role, please contact Janet VanValkenburg, Normal Pressure Hydrocephalus (NPH) / Dementia Manager by email to arrange a convenient time for a call. 

Closing date: Sunday 7th September at 11:30pm

Interviews:  Friday 19th September (virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

St John Ambulance is partnering with Robertson Bell in their search for a Finance Business Partner (Volunteering) to join their high performing team on a permanent basis. St John Ambulance is England's leading, volunteer-powered first aid charity dedicated to first aid education and emergency response across England. They are committed to ensuring that everyone receives the help they need in a health crisis from those around them.

The Finance Business Partner in Volunteering is responsible for providing the first line of support and assistance with the development of financial plans, analysis of the financial performance and forecasts of the Volunteering businesses. They will be a key member of the Financial Planning and Insight team to ensure delivery of the annual three-year budgeting process, that is aligned to strategic operational plans.

The organisation:

This is a fantastic opportunity to join a team of over 1,400 employees and over 30,000 volunteers, united by their goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, they are proud of their past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. They do this through developing and providing effective community response and outreach services and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

The key duties of this Finance Business Partner will be as follows:

• Provide impactful and effective finance business partnering to St John Budget Holders, the Senior Management and Executive Teams.
• Deliver high quality business and financial analysis, with detailed outcomes and benefits, to identify and present coherent rationales for change, to support effective delivery of services.
• Work with the relevant stakeholders, to timetable in the production of the charity’s monthly management accounts, the annual budgeting and in-year forecasting process.
• Drive continuous improvement in St John’s financial management reporting, forecasting and analysis.
• Utilise technology and tools to continuously improve the presentation and content of the charity’s financial management reports.
• Provide clear and understandable narrative to stakeholders and the rest of the team, advocating good accounting principles.
• Identify and implement cost and efficiency savings, without compromising the quality of the service and accuracy of the reporting.
• Work with business partners to provide the financial analysis and appraisal for business cases.

The successful candidate will have:

• A full professional accountancy qualification (CCAB or CIMA).
• Ideally, experience in the charity sector and working in large complex organisations.
• Significant experience in management accounting processes.
• Demonstrable, previous, extensive experience in a finance business partner role.
• Track record of supporting the end-to-end processes for in-year forecasts and annual budgets.
• Experience in dealing with a stakeholders at all levels, internal and external.
• Excellent influencing skills, with confidence and gravitas to respectfully challenge.

This role is being offered Nationwide within the UK, with only occasional travel required to an office for key in-person meetings. Applicants must be willing and able to attend occasional meetings in the evenings, via Teams. TOIL and flexible working arrangements facilitate this.

The closing date for applications is on Sunday 7^th September, with first stage interview due to take place the week commencing 15^th September. Applications will be under continuous review in advance of this date so please do not delay in applying to make sure you don’t miss out!

Come and make a difference by joining our team reaching people who find it most difficult to access advice.  Money Advice Plus work both locally in Sussex and nationwide. Our mission is to help people manage their money effectively, and our independent, confidential and flexible approach is tailored to individuals’ needs, allowing us to reach those who find it most difficult to access advice. You will be joining a large team of Money Advisers providing specialist level debt and benefit advice and casework. 

You will have lots of variety, providing telephone specialist debt and benefit advice and casework across a range of projects.  If you are available to work in our Brighton and Hove office you will also deliver face-to-face advice both in the office and other outreach locations including Foodbanks and with inpatients.

Ideally you will hold a qualification in Money Advice, obtained either through the Institute of Money Advisers or the Money and Pensions Service.  If you do not have a qualification, you must be prepared to work towards obtaining this, included some study in your own time. You will have excellent communication and digital skills, be comfortable delivering advice in person and by phone, and be able to plan and organise your work effectively.

If you'd like to learn more about the post, or would like to apply in different format, please contact Nick Vaughan (details in our job pack).

Join Self Injury Support at a time of growth and transformation.

Self Injury Support is the UK’s leading charity supporting people affected by self-harm. We provide trauma-informed, non-judgemental support through helpline, text, email and webchat services. Our mission is to reduce isolation, improve understanding, and ensure that those affected by self-harm are met with compassion and connection — not stigma. 

We are now looking for a Freelance Listening Services Assistant to support the delivery and expansion of our national services. 

About the role 

This role provides essential support to our Listening Services Coordinators and volunteer team, helping us to deliver high-quality, person-centred services. You will be involved in supervising volunteers, supporting service delivery, and contributing to service development at a time when we are expanding to meet growing need. 

This is an exciting opportunity to make a meaningful impact while working flexibly, in a supportive and values-led team. 

Key responsibilities 

• Support volunteers: Assist in supervising and supporting a team of trained volunteers delivering helpline, text and email support 

• Deliver services: Help coordinate high-quality, trauma-informed listening support to people across the UK 

• Support growth: Contribute to service development, including new shifts and delivery models 

• Maintain quality and safety: Uphold safeguarding, confidentiality, and data protection standards 

• Use data to improve: Monitor performance and user feedback to help strengthen services 

About you 

We’re looking for someone who is: 

• Experienced in working or volunteering on mental health, support, or listening services 

• Confident supporting others in emotionally complex situations 

• Skilled at communicating with empathy, professionalism and clarity 

• Highly organised and reliable; able to work independently and as part of a team 

• Committed to trauma-informed, inclusive and person-centred practice 

What we offer 

• A flexible, freelance role with a national charity leading in the self-harm sector 

• The chance to shape the future of life-changing services 

• A supportive and collaborative working culture 

• Competitive hourly rate  

Deadline: Interviews will be held on a rolling bases until we find a suitable candidate 

The successful candidate for this role will undergo an Enhanced DBS Check. It’s important to note that past convictions won’t necessarily preclude candidates from working with Self Injury Support; and that suitability for the role will be assessed on a case-by-case basis.

Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE based on the power of emotional openness. Our free, volunteer-led meetings run online every single day of the year, offering people a chance to share, listen and feel heard in a supportive community.

We're looking for a confident and positive self starter with a high level of emotional intelligence, attention to detail and excellent communication skills to be our new Project Support and Administrative Officer.

 You will play a vital role in coordinating our schedule of peer-support meetings, managing our busy inboxes, supporting our volunteers and ensuring our internal systems and processes are well organised and working smoothly. You will work closely with our Co-Heads of Training and Programmes to plan and manage service delivery, support the recruitment, wellbeing, training and development of volunteers, as well as provide day-to-day running of our services. Supporting the Chief Executive and Head of Fundraising, you will contribute to Frazzled’s fundraising and development by providing administrative support and helping to organise events, meetings and reports.

Frazzled runs meetings throughout the day, from early in the morning until late in the evening seven days a week. The Project Support and Administrative Officer will be responsible for scheduling meetings and supporting our Facilitators with issues when they arise.
Please note that there will be some evening and weekend work expected when emergency tech or meeting issues arise.

Key responsibilities
 

Core Programme:

• Manage the delivery of all Frazzled meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

• Respond to all public enquiries in a helpful and efficient manner

• Manage the Frazzled meeting schedule by arranging our meetings with volunteers and uploading them onto our booking website

• Design all pre- and post- volunteer meeting polls and ensure these are completed

• Host Ruby Wax public meetings with Ruby on Zoom
   

Volunteer Support:

• Support the Heads of Training and Programmes in the recruitment, support and training of volunteers

• Be confident in having constructive conversations via Zoom, phone and email with our stakeholders and volunteer network

• Ensure all volunteer records, DBS and training tracking is maintained and updated, and arranging training meetings

• Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

• Support all volunteers in case of distress, queries, updates, problem solving alongside the Heads Training and Programmes

• Support and minute monthly volunteer meetings

• Write a monthly volunteer newsletter

Data and internal operations

• Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to staff, volunteers and trustees.

• Build and maintain relationships with prospective and existing partners

• Support CEO and Head of Fundraising with funding applications and relevant administration tasks

• Maintain office systems and the central filing system

• Support the smooth running of quarterly trustee meetings, including preparing papers and reports

• Assist colleagues whenever necessary.

Shared Responsibilities with wider team

• Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

• Manage continuous improvement projects to support the organisation and your own development 

• Help with the development and implementation of the Frazzled strategy.

• Assist in the production of the Annual Report of the charity and other publications and publicity material.

• Represent the organisation at external meetings where appropriate.

PERSON SPECIFICATION

Essential

• Excellent written and verbal communication skills, with an ability to engage confidently and compassionately with a range of people

• Outstanding organisational skills, attention to detail and the ability to manage multiple priorities and deadlines

• A collaborative team player with a positive, creative and flexible approach to problem-solving

• A proactive self-starter who can oversee projects from start to finish

• Strong IT skills and confident using a range of online systems (e.g. Zoom, Google G-Suite, Canva, databases, online scheduling systems)

• Confident in collecting, analysing and reporting data

• Discretion and compassion when handling sensitive information

• Willingness to work flexibly across the week, including some evenings and weekends when required

• An understanding of and compassion for the challenges faced by people feeling frazzled

Desirable

• Experience working in the charity or mental health and wellbeing sector

• Experience of working with or coordinating volunteers

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: Wednesday 17th September at noon.

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

Role overview 

We are looking to fill a Programme Manager role.

This would be working on our Rise programme, managing multiple relationships with university partners and leading and supporting a delivery team of Programme Coordinators (PCs) and Programme Leaders (PLs) to attract, onboard and provide high-quality support to Associates (the undergraduates we support).

Experience 

To be successful, it is anticipated that you would have prior experience in the delivery of programmes and projects and in managing/leading a team.

Essential experience:

• Experience in programme delivery from end to end, from design to reporting and evaluation.

• Knowledge of UK university and widening participation landscape.

• Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

• Line management or team leadership experience.

• Experience designing and delivering training or learning & development content.

• Experience working in a fast-paced environment and working independently to find solutions to problems.

• Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

• Strong collaboration skills when working in both small and large teams of varied team members.

• Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

• Excellent influencing, facilitation and communication skills (both oral and written) and comfortable preparing and presenting reports and proposals to senior management and external stakeholders.

• University degree in any discipline, or equivalent experience.

Desirable experience:

• Knowledge of graduate recruitment market.

• Familiarity with G Suite and Zoom video conferencing software.

• Project management or programme management qualification.

Responsibilities

This role will have a wide impact across your programmes and the charity as a whole, as well as maintaining high-quality personalised support for your own Associates. 

1) PROGRAMME DESIGN AND DELIVERY

• Make decisions concerning the design and delivery of your programmes, creating a 12-month plan in advance of the start of each recruitment cycle. 

• Plan student recruitment activities and onboarding in collaboration with university partners. This will include working with the Pipeline and Marketing teams to efficiently meet onboarding targets.

• Monitor and evaluate the effectiveness of your programmes with overarching responsibility for meeting internal engagement and application success OKRs, which you will utilise throughout the year to set priority areas for your team.

• Contribute to weekly Programme Manager meetings, sharing your insight and experience to generate ideas and practical solutions that support the overall improvement of upReach’s programme design and delivery. 

• Lead on parts of the weekly Delivery Meeting with the wider team, to ensure weekly focus areas and key team messages are communicated clearly to all PCs and PLs.

2) TEAM MANAGEMENT

• Manage a team of Programme Coordinators/Leaders/Junior Managers in a variety of locations, both virtually and in person - providing ongoing personal and professional development support through weekly 1-to-1 calls or meetings, written feedback on documents, or day-to-day guidance via Slack. 

• Assist Programme Coordinators / Programme Leaders/Junior Managers to provide high quality personalised support to their Associates, which includes helping them to document all interactions with Associates and application progress.

• Use relevant impact dashboards and data to set priorities for your team and support with competing workload demands and time management, to ensure that OKRs and stakeholder KPIs are achieved across all areas.

• Manage the performance and development of your team - including setting professional development goals and utilising a range of resources and tools where necessary to help your team perform successfully in their roles. You will have regular, open and supportive discussions with your team members, giving feedback in your weekly 1-to-1s and your mid- and end-of-year appraisals.

• Engage your direct reports through completing a Leadership and Management apprenticeship, if this is something your direct reports choose to do after 18 months on the FCLP.

• Be part of the upReach Leadership Team and contribute to forming the strategy and direction of the charity. This also includes passing on team feedback to your manager and the leadership team and proposing practical solutions. 

3) PARTNERSHIPS & EVENTS

• Maintain strong relationships with university partners, including managing quarterly/annual reporting requirements on programme aims and collaborating on shared objectives.

• Help your team to manage day-to-day partnership responsibilities, and coach them in relationship management. This will also involve supporting PCs/PLs where necessary to set boundaries with partners.

• Coordinate events with university partners, working with the Programmes team to effectively deliver skills-based sessions for Associates.

• Assist Programme Coordinators/Leaders/Junior Managers in smoothly running events and onboarding processes, both in your team and within the wider team where necessary. 

• Work with the partnerships team to make strategic decisions regarding how to grow upReach's existing and new partnerships.

4) OVERSEE A DELIVERY RESPONSIBILITY AREA, ROTATION OR PROJECT

• Manage a Delivery Responsibility area, rotation or project. This will involve meeting with the relevant team regularly (often weekly or bi-weekly depending on the time of year/focus area), and guiding those working on this area with you.

• Work with your team to achieve the objectives outlined for your area, setting clear actions and deadlines. Coach and provide guidance where needed.

• Provide regular feedback to the Programme Management team and where necessary present key findings and updates to the wider team. This may also involve supporting your team to present during the Delivery Meeting and/or Team Meeting.

5) ASSOCIATE ENGAGEMENT

• Support a group of your own Associates, engaging them with the upReach programme in line with OKRs.

• Act as a role model for PCs, PLs & JPMs, ensuring Associate facing tasks are completed to a high quality.

• Proactively use impact to monitor Associate engagement across your programme(s), identifying any areas of concern throughout the year and setting focus areas/action steps for your team to address these.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Voluntary leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on Wednesday, 17th September at 12:00 pm.

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.

The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.

They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.

The closing date for receipt of applications is 9am on Friday 12th September 2025.

The interviews will take place in Northampton on Wednesday 24th September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

 As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.