Mind jobs in croydon
About us
The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.
About the role and you
The Web & Digital Manager will oversee our websites, paid media, and digital projects, to ensure they drive reach, engagement, and measurable impact. You’ll manage relationships with internal teams, external developers and agencies to lead on the digital strategy and performance, and support colleagues across the organisation to improve our digital presence.
This is a rewarding role in a fast-paced, collaborative team, that is central to delivering our mission to prevent child sexual abuse.
You’ll be proactive and innovative, with a strong track record in managing websites and paid media campaigns. You’ll understand what makes good digital content and user experience and be confident in using data and analytics to evaluate and improve performance. You’ll be comfortable working across multiple projects and with a range of stakeholders.
Here are some of the skills and experience we’re looking for:
- Experience managing websites and paid digital campaigns (Google Ads, Meta).
- Strong understanding of SEO, UX and accessibility principles.
- Confident using analytics platforms to report performance and influence decisions.
- Excellent project management and communication skills.
- Comfortable working on sensitive topics.
- Experience in content design and optimising user journeys.
For a more detailed job description, please request a job pack.
What you’ll get from us
We offer the following benefits:
- Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
- NEST pension
- 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
- Up to 5 days’ learning and development per year
- Flu jabs & eye tests
- Season ticket loans
- Charity discounts
- Employee assistance programme
- Option of private healthcare with Benenden
How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.
To apply, please download the job pack and return your completed documents by Monday 17th November. Stage 1 interviews are scheduled to take place on Wednesday 26th November and stage 2 interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
#communications #advocacy #website #digital #manager #socialmedia #marketing #campaign #paidmedia
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Interim Director of Finance & Resources – FTC until 31 December 2026 (with possibility for extension/ permanent)
The Director of Finance & Resources role is a pivotal position at Leukaemia UK. You will be part of the Senior Management Team reporting to the Chief Executive, working closely with them and fellow Directors to drive the charity’s long-term business strategy and organisational culture. You will oversee the day to day Financial, HR, IT, and Facilities Management operations, and work closely with the CEO on charity governance.
You will be an exceptional people leader, able to inspire and motivate team at all levels, and galvanise a high performing, values driven culture. You will be values-driven and passionate about being part of an organisation that will make a difference to people’s lives.
Leukaemia UK – Our Charity
We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research, awareness and advocacy.
Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer. And the physical and psychological impact can be lifelong.
Over the next 5 years we plan to increase our investment in ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia. To do this, we have embarked on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.
The Director of Finance and Resources is key to our strategy and to leading the charity to the next level as part of the Senior Leadership Team. We are looking for an experienced Director to help us lead the transition from one strategy to the next in 2026 by leading our financial planning and reporting, together with our people first culture. The role of Director of Finance and Resources is central to almost every area of our work. You will be responsible for:
· effective financial management,
· people and organisational design and culture,
· governance and legal,
· IT and premises.
This role is an exciting opportunity to support Leukaemia UK to make a huge impact on the lives of people diagnosed with leukaemia and other blood cancers over the coming years, by working as part of a professional, highly motivated Senior Leadership Team that works hard to achieve our goals and bring our values to life in every aspect of our work.
We want to ensure that there is a diversity of perspectives across the charity, which are truly representative of the communities and individuals we serve. We particularly encourage applications from under-represented groups with the relevant skills and experience, including those from ethnically diverse backgrounds and people living with disabilities across a broad age- range.
Reporting to the Chief Executive, the post holder will be able to work strategically, autonomously and collaboratively as a critical member of the Senior Leadership Team which consists of this role and a Director of Research & Advocacy, Director of Fundraising, and Director of Communications. You will have responsibility for working with the Board and managing the Finance Committee, People & Culture Committee and Remuneration Committee. The post holder will consistently embody our values of bold, curious and collaborative in their strategic leadership of the Directorate.
You will be able to step into the role quickly, already being experienced in senior financial leadership alongside oversight of other support functions. Your background could be within the charity sector or other dynamic organisations, and you will bring a real drive to be part of making something great! The role mixes strategic oversight with hands-on doing as is usual in smaller organisations, and you will be comfortable balancing these ways of working.
Team
We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity maximises voluntary income to invest in invest in more life-changing research, so that we can continue to have impact for those with a leukaemia diagnosis.
From us you can expect all the laughter you can handle, as well as great challenge and support. We are all about delivering exceptional supporter experience and making a real difference to people’s lives.
Leukaemia UK and You
This role requires managing several internal disciplines and external partners, and is a great role for someone looking to develop and evolve a relatively new directorate, enhancing organisational capability in key areas. You will have real autonomy in your work and get stuck into a range of disciplines, helping to drive us forward and make an impact for all those affected by leukaemia.
Knowledge & Experience
Essential
- Qualified accountant.
- Successful track record in leading a finance function, ideally in a charity or not-for-profit organisation.
- Previous experience in managing external audit, risk management, payroll, pension, and procurement functions.
- Successful track record in line management, building teams and engaging working climates, where staff are motivated, performing to a high standard and engaged.
- Experience building an inclusive culture and creating workplace systems and processes in line with this culture.
- Evidence of working with board members and other senior management to help deliver strategic objectives, good governance and financial priorities.
- Evidence of identifying new strategic initiatives and leading change.
Desirable
-
Experience in leading one or all of HR, IT, Legal, Premises highly desirable.
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Experience of leading Equality, Diversity, and Inclusion within an organisation.
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Experience in a governance role as a Trustee or equivalent.
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Experience of working with outsourced providers.
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Experience of interim roles.
Skills and Abilities
- A proven ability to think and act strategically.
- Evidence of strong analytical and problem-solving skills.
- Sharp commercial acumen; able to spot opportunities and make connections.
- Strong and effective leadership and management skills - supporting, involving and guiding staff so they feel valued, inspired and empowered to succeed.
- Strong communicator with the ability to tailor communications to suit a range of different audiences.
- Ability to operate effectively at all levels across the organisation, with proven influence and persuasion skills at board level.
- A highly organised, meticulous and thorough approach to work.
Styles and Behaviours
- Highly personable – a genuine ʻpeople personʼ – who can secure the confidence of others quickly and help build a diverse and effective culture.
- True team player who can thrive in a highly collegiate environment where matrix working is the norm.
- Results orientated with high standards and a strong can-do attitude and a sense of personal responsibility.
- Tenacious and resilient, with a positive and enthusiastic mind-set.
- A strong empathy with and understanding of the work that the Charity do – supporting life changing care for patients.
- Willing to take a hands-on approach when necessary, and lead by example.
Together we can find and fund the research that matters most to people living with blood cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ovacome Support Services Officer, reporting to the Programmes Manager.
We’re looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.
Pay scale: £28,500 – £33,000 per year (full time), pro-rata if part time. All our salaries our benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.
Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours. We offer flexible hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.
Location is either:
· Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work. Lives within the UK.
Or:
· In our London office, this option attracts an additional payment.
Contract type: Permanent, with 6 month probationary period.
We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate.
Both external and internal supervision will be given to the successful candidate. You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.
You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.
You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.
You will assist in the moderation of the My Ovacome support forum and provide information where required to members.
You will assist in keeping the Support Services information on the Ovacome website up-to-date.
You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.
You will assist in the organisation and facilitation of Ovacome groups as required.
You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.
You will assist with the production of reports as required.
You will participate in regional support events as required, liaising with local services prior to the event.
You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.
You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.
The client requests no contact from agencies or media sales.
Fundraising Coordinator
Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.
This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy (supported by our fundraising strategy) and are actively expanding and developing the support and services that we provide.
We are looking for a dynamic and driven Fundraising Coordinator who can lead on our fundraising initiatives, support with the development of new projects and organisational change to facilitate the growth of our services.
This exciting fundraising role will include:
· Assisting with developing and implementing fundraising strategies to enable us to diversify our funding streams
· Identify and evaluate opportunities for new projects, developing proposals, establishing timelines and budgets
· Work closely with the senior leadership team to identify areas for growth and increasing capacity
· Support the growth of the organisation and change required to deliver our fundraising strategy
Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.
Employee benefits:
- Workplace pension scheme
- Annual leave of 5.6 weeks per year, additional time off at Christmas plus some public bank holidays
- Flexible approach to working arrangements
- All staff are encouraged and supported to engage with further training and CPD opportunities
- Health and wellbeing - access to employee assistance programme
- Discounts at local shops and restaurants (through Blue Light Card)
For futher information and the full person specification, please refer to the attachment below
#fundraising #fundraiser #fundraising strategy #fundraising coordinator #funding #fundraising
The client requests no contact from agencies or media sales.
Salary: Circa £80,000 + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Hours: 37 hours per week
Contract: Permanent
Location: EdCity, 1 EdCity Walk, EdCity, London, W12 7TF (hybrid working - office-based three days per week)
Lead the next chapter of commercial innovation at Lift Schools
Lift Schools is embarking on a major new chapter, expanding our commercial activity to generate sustainable income that fuels our mission. We’re searching for an entrepreneurial and strategic Head of Commercial Ventures to build and lead our first commercial strategy, growing innovative ventures that balance financial sustainability with social impact.
Reporting directly to the Chief Financial Officer, you’ll play a pivotal role in shaping and delivering Lift Schools’ commercial enterprise strategy. This is a unique opportunity to design, launch and scale commercial initiatives that will directly support our ambition: an excellent education for every child, in every classroom, every day.
About the role
As Head of Commercial Ventures, you will:
- Develop and deliver Lift’s first commercial enterprise strategy, aligned to our educational mission
- Grow and optimise existing ventures such as estate lettings and apprenticeship provision
- Identify and build new market opportunities — products, services and partnerships across the education and wider sector
- Lead development of business models, pricing strategies, go-to-market plans and commercial governance frameworks
- Establish systems, processes and performance metrics to ensure all commercial ventures are sustainable, ethical, and aligned with our educational purpose
You’ll work closely with senior leaders, schools and operational teams to turn ideas into scalable revenue streams, balancing innovation with integrity.
You’ll be someone who:
- Brings a strong track record in commercial business development, product design or venture growth
- Has taken a commercial idea from concept to delivery and scaled it successfully
- Combines strategic acumen with hands-on delivery and entrepreneurial drive
- Understands commercial governance, risk, and compliance in charitable or educational settings
- Understands how to generate revenue in purpose-led contexts such as education, consultancy or social enterprise, ensuring all ventures reflect Lift Schools’ values
- Builds credibility quickly and collaborates confidently with senior stakeholders
- Be a confident and collaborative leader, comfortable influencing senior stakeholders, including Trustees, school leaders and partners, and inspiring cross-functional teams to deliver new initiatives
You are commercially astute, creative, resilient and motivated by impact, someone who sees opportunity where others see limitation.
Who is Lift Schools?
Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential.
Our mission:
- We will provide an excellent education to every child, in every classroom, every day.
- With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives.
- We will work with others beyond our network to benefit more children and communities.
How we support you
At Lift Schools, we believe talent drives performance. We offer you:
- Comprehensive training: We offer bespoke training to help you hone your skills and progress your career.
- Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
- Lifestyle savings: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.
Ready to apply? Get in touch here. We can’t wait to hear from you.
The role is due to commence as soon as possible.
Closing date: 19th November 2025, 5pm
Interview date: 3rd December 2025
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.
We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
An excellent education for every child, in every classroom, everyday.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We're looking for a proactive and organised Direct Marketing and Fundraising Officer to support our Public Fundraising team. In this varied role, you'll help deliver engaging fundraising campaigns, manage supporter journeys, and ensure our fundraising efforts run smoothly.
You'll also provide key administrative and project support to the team and the Director of Fundraising and Marketing, with the chance to develop your skills in digital fundraising, data reporting, and campaign coordination. If you're detail-oriented, a great communicator, and passionate about making a difference — we’d love to hear from you!
***Please download the job description for full details***
About You
You are a highly organised and detail-oriented individual with proven administrative experience in a fast-paced environment. You’ll be a confident communicator with strong written and verbal skills, able to draft professional documents and liaise effectively with internal and external stakeholders. Proficiency in Microsoft Office, digital collaboration tools and CRM systems is essential. You’ll also have good numeracy skills and experience maintaining financial records. A natural team player, you’ll be adaptable, able to prioritise a demanding workload, and remain calm under pressure — particularly during emergency fundraising appeals.
Key responsibilities:
· Assist in the coordination and delivery of public fundraising activities during emergency appeals, including managing content and materials, liaising with member agencies, and supporting with reporting and updates for senior stakeholders.
· Provide high-quality administrative support to the Fundraising and Marketing Director and wider team, including diary management, meeting coordination, minute-taking, and general team logistics.
· Help develop and deliver fundraising materials across direct marketing and digital channels, gather content, and ensure assets are approved and shared with key stakeholders.
· Maintain and update fundraising budgets, process invoices, and support post-appeal reviews with external suppliers and partners.
· Contribute to digital activities by supporting basic analytics, user journey testing, and content creation for platforms like YouTube, Instagram, and TikTok, with opportunities to take part in digital innovation workshops.
What We Offer
- Flexible working hours (outside of appeal periods)
- Hybrid working model (some mandatory office days during appeals)
- 25 days annual leave, increasing with service
- Healthcare Cash Plan (value ~£1,660/year)
- Pension contribution (3%, rising to 8% post-probation)
- Wellbeing and mental health support
- Access to Wellhub, discounts, and ticket schemes
- Season ticket and hardship loans (post-probation)
- Cycle to Work and Car schemes (salary sacrifice)
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during
We encourage early applications and may hold interviews before the deadline.
We are also unable to support applications for our vacancies if you do not have the right to work in the UK.
The client requests no contact from agencies or media sales.
We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members.
This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility.
The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.
Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.
If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
How to Apply
If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
This is an important role, where the ideal candidate will be working closely with the Senior Finance Manager, encompasses a wide range of responsibilities. Within the financial accounts team the Senior Accounts Assistant will be responsible for ensuring the financial systems and processes are operating as designed and within agreed timelines.
With the Senior Finance Manager the Senior Accounts Assistant will allocate appropriate finance tasks between this role and the Senior Finance Technician. They will also oversee the outputs of the financial accounts team to ensure they are to an acceptable standard.
The ideal candidate will demonstrate a proactive and adaptable approach, excellent attention to detail, strong time management skills, and relevant experience or transferable skills in team management and supporting change.
The client requests no contact from agencies or media sales.
The Services Manager (Housing) will primarily focus on managing New Horizon's busy Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Housing Services to ensure the service responds holistically to young people with multiple needs or barriers. You should have relevent professional experience within the housing and homelessness sector, be a passionate advocate for young people and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate effectively to identify and deliver new housing solutions for young people experiencing homelessness.
- Permanent, full-time role in the Housing Team
- Salary: £37,024 – £41,600
- Deadline to apply: 9am Monday 3 November
The client requests no contact from agencies or media sales.
This is a rare opportunity to shape how millions engage with one of the world’s most iconic theatres both in London and across the globe and ensure our audience is central in decision making across the entire organisation.
As Deputy Director of Audiences, you will play a pivotal role in defining and delivering our ambitious audience strategy, with a strong focus on engaging people under 35 and expanding our reach through a bold, innovative digital content programme.
You will lead the charge in:
• Bringing the Globe to audiences everywhere through compelling storytelling, and impactful data.
• Creating a vibrant, inclusive and inspiring welcome to everyone who interacts with our work.
• Elevating our profile nationally and internationally, with coverage that deepens our global presence.
• Develop our offer to cultural tourists visiting our iconic venue.
• Work with the Director of Audiences to unlock new opportunities, from creative brand partnerships to major commercial ventures - both onsite, offsite, and online.
Your portfolio will span every touchpoint of the Globe’s audience experience. You will oversee and inspire teams across visitor and online experience, ticketing, retail, digital engagement, brand and design, marketing, data and insight, press and media relations, and external affairs. Together, you will create seamless, memorable, and transformative experiences for every visitor, viewer, and digital participant.
We are looking for a leader who combines a love of collaboration among teams with operational excellence - someone with the creativity to innovate, the rigour to deliver, and the influence to inspire. This role is about shaping how the Globe is seen, felt, and experienced by the world. If you are ready to bring ambition, insight, and imagination to one of the most exciting cultural organisations in the world, we would love to hear from you.
The client requests no contact from agencies or media sales.
Engagement and Events Coordinator / Community Connector / Community Facilitator, L'Arche London
ABOUT THE ROLE
Reports to: Community Leader
Hours of work: 15 hours per week
Salary: £29,128 FTE. Pro-rated salary is £11,651.40 based on 15 hours per week
Place of work: L’Arche London, West Norwood, South London
Contract type: Fixed term for 1 year (potential to be extended). Part-time.
Closing date: Sunday, 23rd November at 23:59
If you can bring people together, lead events, share stories, and make sure everyone feels part of the L’Arche London Community, then we would love to hear from you!
Join L’Arche London as a Community Connector and help us foster belonging, inclusivity, and vibrant community life through leading traditions, celebrations, and engaging communications.
You may have experience in the following roles: Community Life and Engagement Coordinator, Community Inclusion and Programmes Lead or Engagement and Inclusion Officer etc.
Main purpose of the role:
As a Community Connector, you will:
- Help strengthen relationships, promote a sense of belonging, and support the vibrant life of our community.
- Oversee and lead an inclusive and accessible programme of core traditions and celebrations throughout the year in L’Arche London.
- Keep our community and partners engaged with community life through excellent communication, both internally and externally, via channels such as social media and internal newsletters.
- Have ample opportunities to engage, reflect, and be part of community life.
- Furthermore, this role is vital for supporting our valued and appreciated Live-in Community Worker, helping guide and mentor them throughout their year with us in L’Arche London.
You can find more details about L'Arche London on our website.
Discover what makes L’Arche a rewarding place to work - explore our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions on our online application form.
The closing date for applications is: Sunday, 23rd November at 23:59
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
REF-224 801
Our inclusive communities challenge people to think differently about disability
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ROLE
Head of Services
REPORTING TO
Director of Frontline Services
PURPOSE OF POSITION
This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.
Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.
This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.
You will be a key member of the charity's Extended Leadership team
RESPONSIBILITIES & ACCOUNTABILITIES
Service Delivery
• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.
• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours
Stakeholder Management
• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.
Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.
Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.
Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.
Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance
General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.
Essential Criteria
Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging
Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.
Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.
Interview date: week commencing 10 November 2025
Our mission to solve homelessness in east London, one person at a time!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a part-time Money Skills Coordinator to help us deliver our ambitious plans to equip more individuals with money skills. The primary purpose of this role is to manage Crosslight’s money skills courses that are attended by the local community as well as our debt advice clients. These are delivered online or in-person in a range of different locations across our network.
The role holder will take ownership of the planning and running of our money skills workshops, including setting them up on our systems. They will also act as a ‘champion’ for the courses, promoting them internally and externally, including through community engagement and outreach in different locations. And they will have the opportunity to deliver some of our workshops, as well as supporting and equipping our volunteers to do so to a high standard.
For the right candidate, this role is an exciting opportunity to play a part in supporting a wide range of people, through excellent organisational, interpersonal, technical and presentation skills.
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Full training given
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The role is based in our Kensington head office and across a range of locations in South & West London and West Kent, delivering in-person support to our branches running our Money Skills workshops. The role will also entail some evening working e.g. workshops, forums or team training (TOIL will be available). There may be some opportunities for remote working.
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Contract start date (as soon as possible)
The client requests no contact from agencies or media sales.
We're looking for a passionate and dynamic Grants Officer to join our Fundraising Team. You will help the Grants Manager and Head of Fundraising and Development secure vital income from a growing number of Trusts and Foundations. You will need to be a confident in writing compelling funding applications and have excellent attention to detail. This is an exciting opportunity to contribute directly to life-changing work, develop your fundraising career, and be part of a supportive, inclusive team that's determined to make a difference.
- Permanent, full-time role in the Fundraising Team
- Salary: £31,200-£34,736
- Deadline to apply: 9am Wednesday 5th November
The client requests no contact from agencies or media sales.
Probation Facilitator - East Midlands Probation
Location: Home Based
Department: Probation Delivery
Salary: £28,274 per annum
Hours: Full time - 35 hours per week
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across Leicestershire and Lincolnshire Probation Delivery Units. Working closely with People On Probation, probation and their staff, this post will lead the delivery and development of our digital reading programme Turning Pages Digital, maximising opportunities for People On Probation to learn to read.
Ideally you will have some experience of probation delivery underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is subject to successful contract award and is a fixed term role until 31st November 2026 with the opportunity to be made permanent subject to contract renewal.
The role will be home-based, with extensive travel across Lincolnshire and Leicestershire to integrate into teams within probation buildings. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require probation security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews to be held 7th November 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
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