We  are looking for someone who can meet our clients where they are and help them manage their money, budgets and when needed advise them on the correct debt solution for their personal circumstances.

Job Share/ Part Time and Hybrid/home working options available for the right candidate.

You may be new to the area or an experienced money/ debt advisor who is passionate about making a difference to peoples lives alongside delivering a professional, impartial and outcome focussed  service; whilst working to our Quality Standards, Policies and Procedures and Regulatory Requirements.

You will be able to provide debt advice and/or casework having regard for relevant legislation, meeting the requirements of the Advice Service Alliance Standard for advice case work relating to Debt, Welfare Benefits, and Housing.

Alongside this you will support in advice/case work on Welfare Benefit issues to ensure income maximisation is achieved for beneficiaries, whilst working with our wider team of Housing, Debt and benefit advisors

This role is being advertised as a  Money & Debt Adviser but on appointment your job title will be  Debt & Welfare Benefits Advisor

Hours : 1 x 37 hours per week (full time) based in Matlock with some
travel throughout Derbyshire Dales. Locally funded project.
1 x 29.6 hours per week, (4 days per week) based in Ilkeston with some travel throughout Amber Valley. This is a Money and Pensions Service funded post.
1 x 18.5 hours per week (2.5 days per week) based in High Peak. This is a Money and Pensions Service funded post.

Would you like to help people become free of debt and money worries? Why not consider joining our friendly Money Advice team which provides a vital money advice service to clients.

The ideal candidate will have excellent money advice skills, some knowledge of the current benefits system, and an up-to-date knowledge and understanding of welfare reform. Previous Money Advice experience is desirable but not essential as full training will be provided, along with an opportunity to complete the Accredited Money Advice Learning Plan. Good communication skills, both written and verbal are essential, as is the ability to effectively communicate with our customers with a non-judgemental approach.

This role will be delivering Money Advice to residents across Derbyshire. All equipment needed to do this will be provided. There will be some client facing work involved along with telephone. Occasional attendance at team meetings will be required.
At Citizens Advice Derbyshire Districts, we provide free, confidential, impartial, and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Due to this post having access to vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on criminal background checks.

To view and download the recruitment pack, please click on apply.

Closing date: 9am, Monday 7 February 2022
Interviews: Thursday 10 February and Friday 11 February 2022 (via video conference)

Citizens Advice values diversity, promotes, equality and challenges discrimination.  We value applications from people of all backgrounds.  We are an equal opportunities employer.

The Citizens Advice service in Esher is seeking an experienced money advice worker to work alongside its Advice Session Supervisor team, focusing on its debt advice work and developing its team of volunteer specialist debt advisers. 

This new role will take responsibility for the day-to-day supervision of all client debt work in our office, supporting debt team members to perform within a quality-based advice framework.  It will also involve direct casework and provide some cover for supervision of general advice sessions.

To be successful in this role you will have experience of providing free, impartial and confidential advice, tailored to the individual’s circumstances.  You will have a sound understanding of debt management options (including bankruptcy, insolvency, Debt Relief Orders), be able to maintain the technical supervisory standards required and have a willingness to drive continuous improvement in debt team processes.

You will thrive in a pressured environment and have excellent client-facing and people management skills, together with the ability to manage your own caseload.  You will have a professional and supportive manner and be able to work as part of a diverse, largely volunteer team.

At a time when we’re experiencing a large increase in demand for debt advice, this is a great opportunity to make a real and positive difference to many people’s lives.

To apply, please visit our website via the Apply button to download the job pack and application form

Closing date: Midnight Friday 28th January 2022

We reserve the right to close this vacancy early, so please submit your application as soon as possible.

I am excited to be working with an amazing membership organisation for an experienced and dedicated Grants Case Worker. Your role will be to provide an effective casework service by maintaining an individual caseload at the required level and standard to ensure the delivery of a responsive, consistent and high-quality service.

Your key responsibilities:
Consistently manage a demanding caseload in a timely, efficient and effective manner ensuring a quality service and in line with targets and Key Performance Indicators (KPIs).
Review and assess grant applications analysing information against criteria, interprets financial information, collaborates with welfare volunteers and other professionals and, reaching recommendations on financial assistance.
Ensure members receive the highest level of service to include:
Advice on income maximisation
Advice on any additional support which may be available
Assisting members in accessing this support or their contact with authorities, welfare providers and other organizations.
Advocating and negotiating in consideration of individual circumstances and vulnerability.
Co-ordinating applications to other grant giving charities and organizations
Provide advice and guidance to volunteer branch welfare officers in relation to their role and cases they are dealing with.
Ensure all communications are personalized, reflective - always demonstrating empathy and understanding of individual circumstances.
Authorise the payment of crisis and other grants within levels of delegated authority.
Draw on all available resources to inform the support offered to members.
Produce clear assessment summaries for internal review or, reports for Trustee decision making meetings.
Maintain detailed and accurate case and financial records (paper and electronic) recording data received and actions taken in line with current policies and procedures so that we hold a solid picture of the work we do.
Maintain confidentiality in all areas of the role in line with procedures and, Data Protection regulations.
Support the Team Leader in identifying trends and ongoing development of grant making policy and casework procedures.
Share in team related tasks including daily case prioritization, first line assessment, emergency applications and payments and, bank transactions.
Maintain a comprehensive and up-to-date knowledge of all areas relevant to the role and develop specialist knowledge related to the role as directed.
Proactively keep abreast of developments within the wider organization and issues affecting members.
Contribute to the Volunteer Training, Development and information Programme through:
Delivering the welfare officer induction training and, the planning or delivery of other presentations, training as directed.
Advising welfare volunteers and others in the organisation on issues such as debt/money management, benefit entitlement, policy as it affects casework and alternative sources of help.
Drafting materials such as factsheets and bulletins.
Identify potentially suitable beneficiary cases that could be used to encourage support and understanding of the charity's work or wider organization campaigns.
Collaborate with colleagues to foster a co-operative, flexible and team- working environment
Attend meetings, contribute to projects, the development of annual work plans etc as required
Participate in training as required to maintain and improve the relevant level of knowledge and skills needed to deliver a quality service.
Undertake other duties appropriate to the grade and relevant to key tasks and responsibilities of this post.

SPECIALIST & TECHNICAL KNOWLEDGE:
Substantial experience of working in a welfare related environment - possibly gained in the voluntary sector ideally working as a charity grants officer or, as a specialist or generalist advisor.
Must have up to date knowledge of and, the ability to explain these in clear terms (due to the holistic nature of the service, the role will involve giving generalist information and advice across all subject areas):
The key principles of income maximisation/debt advice/money management
Welfare benefits and statutory funding
The main recovery proceedings used by creditors, the legal implications and strategies for responding
Ombudsman relevant codes of practice e.g. Financial Services
Awareness and understanding of the impact that financial hardship can have on individuals and families.
Demonstrable understanding of the need for confidentiality and data protection requirements.

Must be able to develop strategies, solutions and/or plans to solve difficult problems requiring:
Highly developed analytical and problem-solving skills
Skills in scrutinising complex information including financial data and, asking probing questions, where needed
Identifying other organisations that can help and working with them when appropriate.
Experience of taking responsibility for recommendations and decision-mak

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden, with over 80 years’ experience of delivering free, confidential and impartial information, advice, and casework to those most in need.

We are looking for a generalist adviser with a broad knowledge of social welfare law issues such as benefits, housing, money problems and more to join our team based at Great Ormond Street Hospital. This role, advising hospital staff, is the first of its kind in England and is part of the NHS’s move to support their own staff’s wellbeing.

If appointed you will also apply for GOSH honorary staff status and will be closely supported in developing your advice skills.   Advice will predominately be given face-to-face and is delivered within the Hospital. The service aims to focus on those staff in most need.

You will have–

• a good knowledge of generalist advice issues and be able to deliver advocacy-based case work to GOSH staff
• excellent negotiation and advocacy skills.
• an understanding of the issues that GOSH NHS staff face.
• the ability to work with and integrate within existing GOSH staff well-being initiatives.
• willingness to abide by all policies and procedures required by GOSH as well as C.A. Camden.

This is an exciting opportunity to join our mutually supportive Team at Great Ormond Street Hospital which supports families of children treated there on a range of social welfare issues, including benefits, debt, and housing. This service is integrated into existing GOSH family services.

To apply complete our application form and online application process via the Apply button.

Closing deadline for applications is: 10.00am on Monday, 7 February

CVs are not accepted.

Interview date: tbc

Interviews will be held on Zoom.

Start Date: As soon as possible

All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

The successful candidate will be required to complete the GOSH honorary status process which includes an enhanced DBS check. You will be required to maintain honorary status and meet any additional NHS or GOSH requirements during your employment in this role, including being fully Covid-19 vaccinated. This role does not require direct contact with hospital patients.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Are you experienced in claiming PIP, or challenging decisions?
Do you have a passion to ensure people get the benefits they are entitled to?

We are looking for an advisor with a tenacity to challenge decisions and make a real difference to peoples lives.

As a Welfare Benefits Advisor you will work closely with our Housing and Debt team to ensure a person centred holistic approach is taken for everyone who approached us.

Your research skills will also be vital as you will need to source grants and funds for clients in need as we look to maximise income in every way we can

Job Share/ Part Time and Hybrid/home working options available for the right candidate.

Do you have recent experience of providing specialist level housing advice? Then join us as a Housing Adviser and help ensure our clients get the support they need.

This role is being advertised as a Housing Adviser but on appointment your job title will be Housing & Welfare Benefits Advisor.

Job Share/ Part Time and Hybrid/home working options available for the right candidate.

We are looking for an experienced and dynamic Advisor who will deliver a professional, impartial, pragmatic and outcome focussed Housing advice service to all of our beneficiaries whilst working to Accommodation Concern Quality Standards, Policies and Procedures and Regulatory Requirements.

To succeed, you'll have experience of providing specialist housing advice and supporting people with multiple disadvantages . We'll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory agencies.

You will be able to manage a caseload, adhering to multiple deadlines and utilising and applying legislation to your day to day casework. Experience using various IT packages is also important as you will be required to input client data and communicate using various platforms

Our growing team will be delivering Housing, Welfare Benefit and Debt Advice accross the North Northants area as we meet the growing demand for our services.

You will provide advice and casework on all areas of housing law, having regard for relevant legislation, guidance and case law -  meeting the requirements of the Advice Service Alliance Standard for advice case work relating to Welfare Benefits, Debt and Housing.

You will also provide advice/case work on Welfare Benefit issues (along side our Debt and Benefit team) to ensure income maximisation is achieved for beneficiaries. 

Come and join our growing team and make a difference locally

Reading University Students' Union (RUSU) is looking for an Academic Adviser to join the Advice Service. Our advice work includes providing confidential and specialist advice for students in four key areas: housing, money, academic and welfare. All advisers undertake general student advice, guidance and support as part of the Advice Team.

The Academic Adviser has responsibility for the provision of specialised advice on academic and educational matters. This role will develop working relationships with key stakeholders, support initiatives which develop campaigning activities and work with University support services, schools and departments on educational and academic matters.

We are looking for a friendly and approachable individual with a keen interest in working with students as well as an understanding of the key issues affecting students in higher education.

The Advice Service is accredited by the Advice Service Alliance Advice Quality Standard.

Reading University Students’ Union is a student-led charity which exists to support students and enhance their University experience. We are a dynamic, forward thinking organisation aiming to bring inclusive services and facilities to our members. Our members are 17,000 students from over 150 countries who are registered and study at the University of Reading.

The ideal candidates should have the following knowledge or skills:

• Good knowledge of higher education system and issues affecting students
• Awareness of legislation affecting higher education students
• Awareness of legislation relating to housing
• Excellent interpersonal and communication skills
• Understanding of confidentiality and conflict of interest
• Organisational and time management skills
• Able to give written and verbal information in a clear and concise manner
• Able to process and understand complex information
• Understanding of diversity issues

The ideal candidates should have had previous experience of:

• Studying or working in higher education sector
• Working or volunteering in an advisory or support role
• Working or volunteering with a culturally diverse client group
• Managing multiple tasks and a diverse workload
• Undertaking administrative duties
• Working effectively on own initiative

HOW TO APPLY

For more information about RUSU and the role, please download the Recruitment Pack.

• A completed RUSU Application Form
• A completed RUSU Diversity Monitoring Form

If you have any questions or would like to discuss the role further, please contact Loretta Cashley and she will pass you onto the relevant person.

RUSU is committed to having a diverse and inclusive workforce, applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Know anyone that might be interested in one of these roles? Why not share with a friend or your network as a whole?

The Safe Haven Crisis Café is an out of hours community crisis service, the café provides a safe space for individuals who may feel that they are at risk of a mental health crisis or are in distress. Currently we recruiting two Peer Support Workers to work in the Safe Haven Crisis Café. 

You will join an extraordinary team of frontline peer support workers and volunteers, in a service which is innovative, inclusive and life changing. 

Safe Haven Peer Support Worker 

Salary: Pro rata of £23,500 per annum 

Responsible to: Safe Haven Shift Manager

Closing date for applications: Tuesday the 15th of February 2022 at 5pm 

Interview date: Week of the 21st of February 2022

Based at: Safe Haven Crisis Café 

Hours: 16 hours per week – evening and weekend shifts