Monitoring and evaluation jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Now in its 17th year, Why me? is seeking a brilliant, highly organised and proactive administrator to join our small team, co-ordinate our finance, HR and office systems, support our projects and communications, and ensure good governance. The role will also include support around income generation, and delivering events. This is a brilliant opportunity for someone wanting to gain a range of skills in the charity/campaign sector.
Working closely with the CEO, areas of work will include:
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Providing general office administrative support
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Supporting IT, HR and financial processes of the charity.
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Ensuring good governance of the charity
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Helping with project delivery, including event and training administration
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Social media scheduling
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Supporting volunteers
Why me? is a leading national charity in the promotion of Restorative Justice in the UK.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.25 hours per week – from 8.45am to 2pm Monday to Friday; second role is 30.5 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays). Extra hours available for holiday cover. One year fixed term contract.
Rape Crisis South London is looking for experienced and empathetic receptionists to job share.
As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building.
Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience.
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
RASASC is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.
Closing date: 11 May 2025 – we will be reviewing applications as we go so may close earlier if we recruit before the closing date.
Specialist South London support for women and girls who have experienced rape and/or childhood sexual abuse.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Law Centres tell us that their biggest concern right now is staff recruitment and retention. Supported by the Advice Workforce Development Fund, Law Centres Network has undertaken a programme of work to help ensure the long-term sustainability of the Law Centre workforce. Although initially focused on London, this work will benefit our network across the UK as we gain deeper insights, develop best practice, and co-produce new approaches.
We are looking for someone to work with Law Centres across London and co-ordinate a joint effort between Law Centres, LCN and other partners to improve recruitment, career progression, and staff retention in Law Centres and the wider social welfare legal advice sector.
We are the Law Centres Network (LCN). We make the UK a fairer place by helping people get justice, even if they cannot afford a lawyer. For nearly fifty years, we have been at the centre of a movement for social justice and we believe that people in greater need should get more help. Together with local Law Centres, we deliver faster, more accessible and more joined-up help. We do this by supporting Law Centres to get more help to people in need, bringing Law Centres together to solve systemic problems, and speaking out for change.
Many problems that people face involve the law – being treated unfairly at work, issues with their landlord, problems with welfare benefits, or being discriminated against. Law Centres employ lawyers and other professionals, who are experts in this kind of everyday problem. They give people legal advice and can represent them if they need it. They use the law to solve problems that hold people back, so they can get on with their lives. There are over 40 Law Centres across England, Wales and Northern Ireland.
To review the Job Description and Person Specification (available to download from Supporting Documents), click Apply. To apply, please answer the 3 screening questions and submit your CV.
We are using an anonymous recruitment and the responses you provide on the equal opportunities form won't be shown on your individual application.
The client requests no contact from agencies or media sales.
We are seeking a full-time Primary Science Mentor to join our team of experts. Through your knowledge of and passion for primary science education, you will inspire transformational change in schools.
You'll be home based and able to support schools in one of the following regions: East Midlands, North East England, North West England or South Wales Valleys.
About the Primary Science Teaching Trust (PSTT)
PSTT is a registered charity with a clear vision – we want to see excellent teaching of science in every primary classroom in the UK. We believe it is vital that children are engaged and inspired by science from an early age. We want to draw on their natural curiosity to help them explore, understand and ask questions about the world around them.
We’ve built a Primary Science Teacher College of over 200 outstanding teachers; each helping to shape and influence science teaching across the UK. We produce great resources that improve how science is taught and planned. We organise engaging professional learning events for teachers, and work with partner organisations to further enhance how science is taught. Our 2023-28 strategy is building on these strengths to reach more teachers across a more diverse range of schools.
We’re dedicating our most intensive efforts to areas of the UK requiring most development in primary science. Our Priority Areas initiative is being piloted in 30 schools, and in September 2025 we plan to launch this programme in a further 30 schools. Our Regional Mentors have worked with more than 3,000 schools across England, with exceptionally positive feedback.
Job summary
There are two parts to the Primary Science Mentor role. The majority of the role will focus on strengthening primary science teaching and leadership by leading our second Priority Areas initiative. Through their knowledge of and passion for primary science education, the successful candidate will inspire transformational change in schools taking part in this project. They will build close working relationships with participating schools and create a vibrant and exciting learning community based on mutual support and the sharing of expertise.
The remaining hours in the role will be as a Regional Mentor: joining PSTT’s growing team of primary science experts who provide bespoke support directly to individual schools, multi-academy trusts and other school groupings and organisations. This includes developing and delivering training in a variety of contexts, including online; working individually with Science Leaders; being a leading voice, expert and advocate for primary science (both regionally and nationally); and creating partnerships with other organisations that support science within the region.
A crucial part of the role is to ensure collection of appropriate data for both Priority Areas and Regional Mentor activities, so that we can evaluate our work against intended outcomes.
Key facts about this role
Salary
PSTT band E(ii): starting salary £49,149. A cost-of-living increase will be applied on 1 September 2025; amount TBC.
Pension and benefits
Employer pension scheme, sick pay and maternity/paternity/adoption pay as detailed in our pay and reward scheme
Location
Home based in either the East Midlands, North East England, North West England or the South Wales Valleys.
Travel
The job requires extensive travel to schools within the Primary Science Mentor’s working region, and sometimes beyond that region (including occasional meetings at PSTT’s Bristol office). Expenses will be reimbursed.
Line manager
Director of Regional Programme
Start date
1 September 2025. Potential for some work prior to 1 September to support with identification and recruitment of schools (to be discussed at interview).
Contractual basis
2 years
Hours
35 hours per week (full time), usually worked between Monday-Friday. You may occasionally be required to work during evenings and weekends.
Annual leave
28 days (of which 3 must be taken during the Christmas closure period) plus public holidays
Our vision is to see excellent teaching of science in every primary classroom in the UK.
The client requests no contact from agencies or media sales.
This is a terrific opportunity to take a lead grants and community role in a young organisation that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent grants and community manager.
H&F Giving is now poised for accelerated growth, and we have ambitious plans to significantly grow our work across the borough in the coming years. Key activities in the short term will include the management and delivery of grants administration and monitoring for a range of funds at H&F Giving including the planned launch of a new fund later this year.
You will also network in the community supporting our community partners and play a key role in developing our impact reporting and helping communicate the impact of our community partners to support our communications, fundraising and partnerships work, and raise the profile of our community partners.
Key responsibilities
· To be the lead Grants & Community Manager at H&F Giving and be well networked within the borough, developing our community stakeholders network and managing a range of key grant management projects to build a strong and connected community
· To be responsible for all grant administration and grant processes from end-to-end from opening grant programmes, reviewing/assessing processes and panel management to decisions made and reporting and evaluation
· To produce impact reports on grant rounds and gather stories from community partners to help drive H&F Giving’s communications, fundraising and partnerships work, and raise the profile of our community partners
Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you.
H&F Giving is the go-to organisation for funders and donors to understand and meet the needs of local people.


The client requests no contact from agencies or media sales.
To help Harmony Works deliver our vision, we are seeking a skilled, motivated, innovative and energetic new member of staff to co-create and deliver an exciting programme of engagement and participation.
Are you passionate about working with communities to promote the benefits of music? Do you want to support more inclusive opportunities for people to enjoy the arts and heritage?
Harmony Works is restoring and extending Grade II* listed Canada House in the centre of Sheffield as an inspiring new home for musical activity. We will open the doors of a stunning heritage building for the first time in decades to provide spaces to learn, practise, create, perform and socialise, particularly for children and young people.
To help Harmony Works deliver our vision, we are seeking a skilled, motivated, innovative and energetic new member of staff to co-create and deliver an exciting programme of engagement and participation.
Key Relationships
The postholder will work as part of a team, supporting, developing and managing existing relationships with key project stakeholders. They will reach out to develop new relationships with individuals, local groups, schools and organisations to facilitate partnerships working, increase awareness of and support for the project, and to recruit volunteers. This is a new role.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
There has never been a more exciting time to join the Corporate Partnerships Team at Alzheimer’s Research UK (ARUK). Recent breakthroughs in dementia research mean we are on the cusp of the first generation of dementia treatments in the UK. There has never been more optimism around our mission to find a cure for this devasting condition and critical moment for organisations to partner with us.
You’ll be joining a high-performing team that has a large portfolio of high-profile corporate partners including but not limited to Omaze, The Perfume Shop, Slimming World, Bloomberg, TP ICAP, and Dyson. Alongside having just secured brilliant partnerships with Cadbury, and John West.
We’re looking for a New Business Officer to join our team, to secure new partnerships that will grow income and take us one step closer to a cure.
This is a 12-month Fixed Term Contract to cover a period of maternity leave.
Main duties and responsibilities of the role:
Identify and build strategic relationships to generate income from new corporate supporters.
· A focused and strategic approach to identifying, researching, and targeting prospective corporate partners.
· Work closely with Corporate Partnerships Manager (CPM) to deliver our successful new business strategy.
· Build and manage a pipeline of new business opportunities to include strategic partnerships and charity of the year partnerships.
· Develop engagement plans for prospects, with innovative, commercially minded ideas, to maximise the chances of securing successful partnerships.
· Create innovative and creative applications/proposals for charity of the year and strategic partnerships.
· Actively network with potential corporate partners through warm contacts, events, conferences, and other available media.
· Ensure effective monitoring, evaluation, and reporting of new business approaches in liaison with CPM, communicating progress regularly.
· Take full personal responsibility for the timely recording of prospects, actions, updates, and notes within the CRM (Salesforce).
· Work alongside the Partnership Development Officers on new partnership set-up, including establishing legal agreements with corporate partners.
· Work closely with the Philanthropy team to leverage support from major donors and assist the Philanthropy team with their prospects where possible.
· Achieve agreed financial and non-financial targets, including income generation and meetings.
· Support the CPM in the development and implementation of the corporate fundraising strategy for ARUK, to increase the team’s income, to ensure that the best use is made of internal and external contacts
Represent the charity professionally in a high-level corporate context.
· Organise and attend networking and cultivation events as required, influencing, and engaging high-level external contacts.
· Deliver high-quality and creative presentations and proposals to help target and engage prospects and convert them into partners.
· Organise tailored face-to-face meeting opportunities to initiate and build relationships.
· Maintain up-to-date knowledge of current ARUK activities, including research being funded, and be an advocate of ARUK at all times.
What we are looking for:
· Corporate fundraising experience, or business development experience in a corporate role.
· Evidence of delivering high-quality and creative presentations and proposals to help target and engage potential partners/clients.
· Experience in creatively building new strategic partnerships/clients from scratch within a fundraising and/or corporate environment.
· Experience in engaging and building relationships with key external stakeholders and decision-makers to deliver positive outcomes.
· Experience in securing new partners/clients within a fundraising and/or corporate environment.
· Confidence working with computers – good knowledge of Word, Excel, Outlook, and PowerPoint.
· Excellent personal communication skills, with the ability to communicate with people at all levels face to face and on the phone.
· Ability to write professionally, with an ability to adapt communications for different audiences.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Ability to articulate complex issues to supporters in a compelling manner.
· Strong negotiation skills and the ability to make financial asks.
· Strong business development and relationship management skills, ideally from a charity background.
· Ambitious, professional, and hard-working team player.
· Outgoing, enthusiastic, and able to remain calm in a fast-paced environment.
· Ability to give and receive feedback.
· Ability to try new ways of working and be resilient.
· Willingness to work outside of regular office hours during busy spells, as well as occasional travel within the UK when required.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 5th May 2025. Due to the urgent requirement of this role, we will be actively speaking to and interviewing suitable candidates as they apply. With that in mind, we would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a high energy and hands on Garden Manager to work closely with the Senior Leadership team at Sufra to support the development and expansion of the community garden, and manage the team of garden staff and volunteers. This is an exciting time in the development of St. Raphael’s Edible Garden, as we are looking for an experienced Garden Manager to oversee the next steps in the development of the site, deliver a range of learning outcomes and fully implement, manage and further develop all aspects of the garden project.
Alongside practical educational outdoor experience, the successful candidate will understand how to design educational programmes that are accessible and engaging for a range of audiences, including school children and young people, adults with additional needs, and wider community. Project management and organisational skills are also essential. This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity, that would suit a committed individual who is willing to go the extra mile. Through their activities, the Garden Manager will be able to convey the charity’s passion and commitment to supporting vulnerable people in Brent and transforming the lives of beneficiaries.
Please provide the following documents in your application;
An up-to-date CV
A Covering Letter (no more than 2 sides) responding to the specific questions posed in the Job Description
Equal Opportunities Form (also available on our website)
The client requests no contact from agencies or media sales.
Location: Home-based in the UK, with regular national and international travel
Contract: 2 years with the possibility of extension dependent on continuation of funding.
Reporting to: Chief Operating Officer
Salary: £65,000 to £70,000.
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
WeProtect Global Alliance will not be responding to expressions of interest or applications sent by third parties (agencies, brokers or recruitment specialists).
We require a highly skilled and motivated individual who has strong ethical standards and demonstrable commitment to the values of WeProtect Global Alliance to help plan, coordinate, implement and track our existing and new global strategy to ensure that our members collectively work together to create a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
The successful candidate will demonstrate considerable professional experience in a comparable role and a genuine passion for child protection. They will have a strong track record in developing, harnessing and deploying policy and research outputs to support and collaborate with the WeProtect Global Alliance community to develop real world solutions to make the digital world safer for children and young people across the globe.
Politically, commercially and financially astute, you will have a broad range of skills. You will be able to build relationships and work effectively with a broad range of global partners (who often hold competing views and opinions). You will confidently and comfortably support often ambiguous and sensitive negotiations with diverse stakeholders as we develop and implement the organisation’s new global strategy.
You will be able to focus on both the detail and the bigger picture in a complex policy and legislative landscape and be an inspirational and supportive team player who will live our values, shine confidently as a key member of the senior management team, be a role model to our brilliant research manager and policy manager and ambassador when engaging with members and external partners.
If working on strategy, research and policy, combined with our mission of making the digital world free of harm for children and young people, motivate you to come to work and give your best every day, then this is the place for you and we cannot wait to welcome you!
About WeProtect Global Alliance
The online world was not created with children in mind and can be unsafe for children and young people to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 103 governments are members along with 82 private sector companies, 126 civil society organisations and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on the WeProtect Global Alliance website.
WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is overseen by an influential Global Policy Board that the Head of Strategy will work collaboratively with to ensure the Alliance members remain impact and child centred.
Job description
Overall purpose of role
As the WeProtect Global Alliance Head of Strategy, you will lead a small team to build a global network, evidence base and policy portfolio to guide and drive the implementation of our Strategy and mission targets. Your team will provide high level analysis and ask critical questions, supporting the Alliance to identify immediate and emerging issues which may require investigation or exploration, support the Policy Board, Executive Team, Head of Members and Head of Development to navigate key strategic decisions.
You will also work closely with the Head of Members and Head of Development to support the development of new ways of working to harness Alliance members and broader community of practice to understand our collective impact and ensure our secretariat, members and broader organization actively remain relevant and focused on delivering our mission and strategic objectives.
You will lead the WeProtect Global Alliance Research and Policy work, with key accountability for the following outcomes:
· Work with the Executive Team and Policy Board to implement the existing WeProtect Global Alliance strategy and ensure the forthcoming strategy remains targeted and focused on achieving the Alliance’s global ambition.
· Work with the Executive Team and Policy Board to develop and implement the WeProtect Global Alliance approach, strategy and operational targets on participation and engagement.
· Collaborate with the Head of Members, the Head of Development and MEL lead to collectively build, maintain and oversee our theory of change and operational model to ensure our Strategy remains impactful and has real world impact on the lives of children and young people.
· Provide inspirational leadership and empower our Policy Manager and Research Manager to pro-actively deliver a portfolio of work that will raise the profile of our mission and shift the needle on governmental, public and private sector agencies approaches to child protection and safety in the digital world. This includes overseeing the production of the WeProtect Global Alliance biennial Global Threat Assessment, Model National Response and Global Strategic Response.
· Build and maintain meaningful engagement with a broad range of external stakeholders across the public, private and third sector (including government agencies, advocacy communities, specialist tech and civil society organisations) across the globe to deliver the WeProtect Global Alliance strategic mission.
· Play an active role in building the operational resilience, financial sustainability and compliance capability and capacity of the Secretariat to provide a world class service to our members and Board to ensure WeProtect Global Alliance remains focused on creating a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
Key Responsibilities
1. To lead the Strategy team, ensuring the research and policy portfolios are informed by best practice to achieve our mission, vision and embody our values. This includes working across the Secretariat to deliver the existing strategy and collaborate with Executive Team to develop and implement our new strategy.
2. To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technology landscape.
3. To be accountable for strategy, research, policy and cross organisational projects and work streams. This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.
4. To be accountable for the commissioning, delivery and impact of strategic projects, ensuring they are led and informed by participatory and advocacy principles to reflect the diversity of our membership, embed lived experience, and deliver the WeProtect Global Alliance mission.
5. To ensure the continuous development and effective delivery of the WeProtect Global Alliance Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.
6. To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.
7. Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).
8. To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.
9. Represent the Executive Director and the Chief Operating Officer at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.
10. To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.
Expectations
As a member of the Senior Management Team (SMT) you will also have a pivotal role to play in supporting and improving the organisations effectiveness as we develop the WeProtect Global Alliance new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly polarized political landscape as we enter the fourth industrial revolution.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
1. To attend and contribute to meetings, training and other events as required.
2. To actively participate in our supervision and appraisal process.
3. To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
4. To travel to meetings and fora which may require the need to work unsociable hours e.g. attending evening or weekend meetings.
5. To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.
6. To use WeProtect Global Alliance resources responsibly.
Person Specification
Essential criteria
Experience
1. Significant senior experience and demonstrable record leading a Strategy Team to deliver an ambitious child centred mission on the global stage.
2. Outstanding leadership and team management experience, including experience coaching and line managing direct reports.
3. Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.
4. Demonstrable experience leading change and transformation with demonstrable qualities as a change agent.
5. Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.
6. Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.
Skills
1. Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.
2. Outstanding self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.
3. Excellent IT, project management, financial management and donor engagement skills.
4. Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.
Knowledge
1. Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.
2. Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.
3. Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.
Other
1. A willingness to travel and work unsocial hours (time in lieu can be claimed)
2. Commitment to your own continuing professional and personal development
3. To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
· Empowerment – collaboration, innovation, challenge
· Accountability – responsibility, delivery, safeguarding
· Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.
Salary £50,000 per annum | Full-time or part-time considered (minimum 3 days / 21 hours per week) | Secondments are also welcome | Fixed Term Contract to March 2026 with possibility of extension
Hybrid work model involving home and weekly office-based working in Bethnal Green.
Do you want to be at the forefront of national reforms improving access to justice for sexual violence survivors?
Women and Girls Network (WGN) and Centre for Women’s Justice (CWJ) are seeking a motivated and experienced lawyer with feminist values who will lead on this ground-breaking work.
The successful applicant will work as part of WGN, supporting survivors of sexual violence to access high quality legal advice relating to their rights as survivors of sexual violence within the criminal justice system, challenging unjust decision-making and disproportionate data requests that violate privacy rights, and increasing the legal awareness of WGN team members by developing and delivering training.
About you
The ideal candidate will have a proven track record in criminal law or civil cases against public authorities, with a strong understanding of the impact of sexual and domestic violence. They will be self-motivated, highly organised, and capable of communicating complex legal matters clearly to diverse audiences. The candidate will also have a commitment to feminist principles and the values of WGN and CWJ, along with a deep dedication to challenging discrimination and supporting those affected by violence against women and children.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gender-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gender-based violence, whilst working towards a society free of gender-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gender-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gender-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
How to apply
Please visit our website for more information and to download an application form. Completed applications, equal opportunities monitoring forms and a copy of your CV should be submitted by 9am on Tuesday 27th May 2025.
Interviews are expected to take place on 10th June 2025, however, please note that dates may be subject to change.
Further Information
This post is subject to satisfactory references, DBS check, and social media check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement, and an Employee Assistance Programme. We also provide clinical supervision, access to an ongoing CPD programme, and the opportunity to work in a leading multi-cultural feminist organisation.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and and Global Majority women.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.




The client requests no contact from agencies or media sales.
Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.
Title: Global Citizenship Education Manager
Location: Dublin, Ireland
Salary: €52,331
Contract: 12-month fixed-term contract (Maternity Cover)
About the role
Sightsavers Ireland, established in 2003, actively supports our global mission through the Global Citizenship Education (GCE) programme, part of our Irish Civil Society Partnership grant with Irish Aid. This programme aims to enhance awareness and understanding of disability-inclusive development and Ireland’s overseas aid initiatives.
The Global Citizenship Education Manager will oversee key indicators across various education settings, manage budgets, working groups, supplier relations, and deliver educational activities.
Responsibilities
- Implement the GCE programme, ensuring activities, resources, and projects align with the programme design and strategies.
- Achieve all indicators in the results framework.
- Meet IDEA Benchmark of self-assessment 4 and complete action plan activities.
- Manage programme finances, including budgeting, reforecasting, and payments.
- Maintain relationships with schools, institutions, working groups, INGO partners, OPDs, suppliers, and colleagues.
- Ensure accurate programmatic and financial reporting.
- Lead learning, evaluation, and programme design activities.
- Comply with GDPR, safeguarding policies, and communication guidelines.
- Participate in cross-organisational strategy initiatives.
- Secure media coverage with communications colleagues.
- Work with the global campaigns team to deliver one campaign per year to the Irish public.
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential:
- Well-developed organisational and programme management skills.
- Proven track record of managing multi-stakeholder projects.
- Strong knowledge of how digital and media outreach can support public engagement.
- Experience as a spokesperson.
- Substantial experience in a communications, global citizenship, or public engagement role.
- Knowledge of Sightsavers Ireland’s work and an understanding of key development issues.
- Familiarity with the main target groups and audiences engaged by Sightsavers Ireland.
- Experience with communications through social networking sites, particularly for campaigning on development issues.
- Third-level degree, preferably in Development Studies, Education, or a related discipline.
- Ability to work under pressure and meet deadlines.
- Excellent written and verbal communication skills, appealing to a broad range of audiences including children and adults with disabilities.
- Ability to travel throughout the island of Ireland.
- Team player with excellent interpersonal and networking skills.
- Energy and enthusiasm for delivering classroom activities, workshops, activations, and presentations
Desirable
- Knowledge of Irish and French.
Closing date: 11 May 2025
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
The client requests no contact from agencies or media sales.
Location: Home-based in the UK, with regular national and international travel
Contract: 2 years with the possibility of extension dependent on funding.
Reporting to: Chief Operating Officer
Salary: £65,000 to £70,000.
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every years’ service up to 30 days total), life assurance and access to an employee assistance programme.
WeProtect Global Alliance will not be responding to expressions of interest or applications sent by third parties (agencies, brokers or recruitment specialists).
We require a highly skilled and motivated individual who has strong ethical standards and demonstrable commitment to our values to help grow, oversee, retain and actively engage the WeProtect Global Alliance to collaborate, advocate and members and collectively work together to deliver our vision of a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
The successful candidate will demonstrate considerable professional experience in a comparable role and a genuine passion for child protection. They will have a strong track record in developing, harnessing and deploying a diverse community of practice to develop real world solutions to make the digital world safer for children and young people across the globe.
Politically, commercially and financially astute, you will have a broad range of skills. You will be able to grow, activate and develop deep connections to nurture, harness and activate our alliance members to deliver our global mission and strategic objectives in a period where we are developing our new Strategy.
You will relish the opportunity to lead and support our member alliance, which currently comprises a broad range of high profile and influential representatives drawn from government, multi and bilateral agencies, global tech communities, NGO and advocacy groups, to focus on delivering real world solutions to often sensitive issues where competing views, political opinions and priorities can make seeking a resolution a challenge.
You will be comfortable supporting our Members Team and Alliance member community to ensure we remain relevant, responsive and impactful in an increasingly polarised political landscape as we enter the fourth industrial revolution.
You will be able to focus on both the detail and the bigger picture in a complex landscape and be an inspirational and supportive team player who will live our values, shine confidently as a key member of the senior management team, be a role model to our brilliant secretariat workforce and an ambassador when engaging with members and external partners.
If leading, growing and getting the best out of a global community, combined with our mission of making the digital world free of harm for children and young people, motivate you to come to work and give your best every day, then this is the place for you and we cannot wait to welcome you!
About WeProtect Global Alliance
The online world was not created with children in mind and can be unsafe for children and young people to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 103 governments are members along with 82 private sector companies, 126 civil society organisations and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on the WeProtect Global Alliance website.
WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is overseen by an influential Global Policy Board that the Head of Strategy will work collaboratively with to ensure the Alliance members remain impact and child centred.
Job description
Overall purpose of role
As the WeProtect Global Alliance Head of Members, you will grow and lead our capability and capacity to harness and grow our global alliance network to guide and drive the implementation of our Strategy and mission targets. This role requires an organised, driven, and people-oriented leader with deep and global connections in the child protection field.
Your team will develop and deliver an elevated approach to managing a diverse community of members, supporting the Alliance maximise our impact on the global stage, support and advise the Management Board, Executive Team, Head of Strategy and Head of Development on the best ways to harness our Alliance community to respond to a rapidly evolving operational landscape and navigate key strategic decisions.
You will also work closely with the Head of Strategy and Head of Development to support the development of new ways of working to understand our collective impact and ensure our secretariat, members and broader organization actively remain relevant and focused on delivering our mission and strategic objectives.
You will grow the capabilities and lead the WeProtect Global Alliance members work, with key accountability for the following outcomes:
· Work with the Executive Team, Management Board and Policy Board to develop, secure buy-in and implement a members strategy, operational and action plans to harness our diverse community to deliver the existing and forthcoming WeProtect Global Alliance Strategy and delivery targets.
· Collaborate with the Head of Strategy, the Head of Development and MEL lead to collectively build, maintain and oversee our theory of change and broader operational model to ensure we effectively harness and activate our member community to have real world impact on the lives of children and young people.
· Build the capability and capacity of the organisation to remain truly member led, build and manage the Members Team to pro-actively deliver a portfolio of work that will raise the profile of our mission and shift the needle on governmental, public and private sector agencies approaches to child protection and safety in the digital world. This includes overseeing and leading the Alliance’s Reference Groups and working collaboratively with the Executive Team and Head of Strategy to co-lead our work in international fora (most notably the WeProtect Global Summit).
· Build and maintain meaningful engagement with a broad range of members from across the public, private and third sector (including government agencies, advocacy communities, specialist tech and civil society organisations) across the globe to deliver the WeProtect Global Alliance strategic mission.
· Play an active role in building the operational resilience, financial sustainability and compliance capability and capacity of the Secretariat to provide a world class service to our members and Board to ensure WeProtect Global Alliance remains focused on creating a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
Key Responsibilities
1. To lead the Members team to strengthen the WeProtect Global Alliance member’s portfolios by developing, securing buy-in and implementing the organisations member strategy, operating, governance model, plans, success indicators and internal capabilities to harness the power of our members to achieve our mission and vision in line with our core values.
2. To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Member Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technology landscape.
3. To be accountable for member services, outreach, growth, governance and cross organisational projects and work streams. This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.
4. To ensure the continuous development and effective delivery of the WeProtect Global Alliance Member’s Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.
5. To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.
6. Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).
7. To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.
8. Represent the Executive Director and the Chief Operating Officer at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.
9. To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.
Expectations
As a member of the Senior Management Team (SMT) you will also have a pivotal role to play in supporting and improving the organisation’s effectiveness as we develop the WeProtect Global Alliance’s new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly complex and fast-moving technological landscape.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
1. To attend and contribute to meetings, training and other events as required.
2. To actively participate in our supervision and appraisal process.
3. To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
4. To travel to meetings and fora which may require the need to work unsociable hours e.g. attending evening or weekend meetings.
5. To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.
To use WeProtect Global Alliance resources responsibly.
Person Specification
Essential criteria
Experience
1. Significant senior experience and demonstrable record leading and growing a diverse global membership and/or partnership alliance function and/or service to deliver an ambitious child centred mission on the global stage.
2. Outstanding leadership and team management experience, including experience coaching and line managing direct reports.
3. Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.
4. Demonstrable experience leading change and transformation with demonstrable qualities as a change agent.
5. Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.
6. Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.
Skills
1. Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.
2. Outstanding self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.
3. Excellent IT, project management, financial management and donor engagement skills.
4. Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.
Knowledge
1. Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.
2. Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.
3. Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.
Other
1. A willingness to travel and work unsocial hours (time in lieu can be claimed)
2. Commitment to your own continuing professional and personal development
3. To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
· Empowerment – collaboration, innovation, challenge
· Accountability – responsibility, delivery, safeguarding
· Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.
Patient and public involvement and engagement (PPIE) is a fundamental approach in our work at UCLPartners. This is an excellent opportunity for an individual with some experience in patient involvement or community engagement to coordinate and support activities to ensure patients, carers and communities are at the forefront of UCLPartners’ work.
Reporting to the Head of Patient and Public Involvement and Engagement and closely working with our Patient, Carer and Public Advisory Panel, you will use your excellent communication and interpersonal skills to support development and delivery of projects that support inclusive and meaningful PPIE.
Key responsibilities include but are not limited to the following:
PPIE Planning and Coordination:
- Support the delivery and evaluation of the UCLPartners Patient and Public Involvement and Engagement (PPIE) strategy.
- Support the development of new ways of equitably involving patients, carers and the public from across our region in what we do, ensuring we work with communities facing the biggest health challenges.
- Support the delivery of the UCLPartners Patient, Carer and Public Advisory Panel, including organising panel meetings, co-facilitating sessions, and providing guidance and training to current members
- Support the continued development of the Lived Experience Network including recruitment and demographic monitoring.
PPIE Support and Development:
- Support the provision of PPIE advice to staff and innovators, including providing additional facilitation and hands-on activity support (when required).
- Support patient, carer and community contributors with induction, ongoing training and feedback processes.
Operational duties:
- Act as a point of contact for patient, carer and public contributors to ensure clear, two-way communication.
- Support patients, carers and communities through the ‘Contributor Payment Process’ to ensure timely reimbursement
- Lead the safe and secure data management and up-to-date record keeping within PPIE activities
- Develop content to share and promote our PPIE work including patient-facing newsletters
- Carry out any other duties as requested by the line manager
You
- Experience of designing or delivering patient/public involvement or community engagement activities
- Ability to involve and work with diverse groups of patients, carers and community groups in a way that builds trust and transparency
- Experience of delivering involvement and engagement activities such as workshops, focus groups, and coproduction sessions
- Familiarity with online tools to support engagement (i.e. Zoom, Padlet, Miro, Slido)
- Experience of developing content for external communications such as newsletters
- A strong understanding and commitment to equity, diversity and inclusion in healthcare
- Ability to work flexibly in the planning and organisation of multiple strands of work
- Ability to work as both as part of a team and independently according to project needs
- Experience of advising and supporting the development of involvement activities and projects is desirable
- Experience of working with researchers, professionals, and innovators in the health and care sector is desirable
Terms and Conditions
The PPIE Officer will report into the Head of Patient and Public Involvement and Engagement and work closely with all our teams and functions. The remuneration for this post is competitive depending on skills and experience with a salary range of £36,010 to £51,500 per annum.
This is a full-time, permanent position although 4 days a week will also be considered. Some evening and weekend working will be required to support involvement activities.
We offer flexible working arrangements and support hybrid working at UCLPartners. All staff will typically spend a minimum of 40% of their working time at the UCLPartners office i.e. for a minimum of 2 days/week if full-time or 40% of your working time for part-time staff. This can be averaged over a 3-month period.
As part of our benefits package, employees are entitled to 27 days of annual leave (plus bank holidays), company pension (employer contribution 10% of annual salary), life assurance coverage, cycle to work scheme, travel season ticket loans and flexible working.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DFN Project SEARCH offer an evidence-based supported internship model which takes place entirely in the workplace. The programmes provide continuous support to young adults with a learning disability, and autistic people who are aged between 16 – 24 with an Education Health and Care Plan, or equivalent, in their final year of education.
You will be required to identify opportunities to develop and grow DFN Project SEARCH programmes across a geographical area with the aim of supporting the organisation to ensure that as many people as need it have access to DFN Project SEARCH programmes.
In addition, you will be required to develop strategies to ensure that the operational programmes in your area are achieving at least the average outcomes expected for young people in our programmes and so you must be committed to continuous improvement.
You will be specifically required to develop strong partnerships and train and support colleagues within your area. You may also be required to support colleagues promoting DFN Project SEARCH in other areas, further European projects as required and contribute to the development of relevant UK focussed materials.
As a Programme Specialist you will be expected to:
- Demonstrate effective project planning and preparation so that each project delivers achieves the highest quality programme possible and outstanding employment outcomes for the interns.
- Establish effective working relationships with schools, colleges, local authorities, employers and the project professional staff to promote the building of excellent, high quality partnerships at each site to ensure the effective running of programmes and promote sustainability in a volatile environment.
- Take an active part in decision making, planning and audit processes of each project
- Ensure that you implement DFN Project SEARCH policy and have a clear understanding of required quality standards and criteria which constitute effective teaching and learning
The client requests no contact from agencies or media sales.
Job Title: Customer Service Advisor (Income)
Hours: 35 hours (Full Time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £30,425 Per Annum, or if you are CIH qualified Salary: £31,175 Per Annum
Contract: Permanent
Are you ready to grow your career in a dynamic, fast-paced environment? At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Customer Service Advisor in the Income Team. This is an exciting opportunity to be part of a thriving organisation, where you will be at the heart of delivering outstanding service and making a real difference in the lives of our residents.
Ideally you may have a background in income, understanding the importance of supporting our resident so sustain their tenancy.
We are looking for someone who has a passion for delivering excellent customer service, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.
About You
You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders, and staff. You will act as the first point of contact for our customers, providing exceptional support and guidance, manage queries and requests efficiently, ensuring all issues are resolved with professionalism and care. You will work closely with our housing teams to ensure our services are delivered to the highest standards.
This role will play a key role in enhancing our customer journey, offering creative solutions, and driving continuous improvement.
If you are a proactive, detail-oriented individual with a commitment to providing outstanding service, we’d love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do submit an application.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 09:00am on Tuesday 13 May 2025
Interview: To be confirmed
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Interested?
Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.
Once you have landed on our website, you will need to do the following in order to apply for this role:
Application Process
Please apply with your CV and a covering letter telling us: -
(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.
Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.
Applications sent without a covering letter will not be accepted.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please