Monitoring jobs

£31,500 per annum

Fixed term – until June 2026

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Marketing Executive.

In this role, you will support our multi-disciplinary Marketing team in delivering paid performance marketing campaigns across a range of channels. You will work on a variety of marketing projects including delivery of creative materials, briefs, and delivering and monitoring campaigns. You’ll provide the administrative support, processes, information and materials needed to achieve the team’s objectives.

You’ll have some applied knowledge of core marketing practices, such as: content development, media planning, supporter journey development and testing and measurement. You’ll also be an effective and adaptable communicator. Ideally, you’ll have some experience in paid performance marketing across channels including PPC, Social and/or Display.

Act now and visit the website via the apply button to apply online.

Closing date: 10am, Thursday 24 July 2025.

Interview date: Week commencing Monday 4 August 2025

Online Assessment date: Task sent 1 hour before interview.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

About Our Client
Our client is one of the UK’s largest independent funders, awarding £100 million annually to charities across the UK. The Trust supports initiatives in health, welfare, education, the arts, and heritage. The Trust was established to fulfil the philanthropic vision of Sir Hans Rausing and honour the memory of his late wife, Julia Rausing. Julia’s legacy reflects a belief in a compassionate society that cares for the vulnerable, fosters opportunity, and champions culture and creativity. We take a broad, relational approach to grant-making, grounded in personal values and long-term impact.

About the Role
This is an exciting opportunity to join a small, dedicated team at one of the UK’s largest charitable trusts. As Grants Assistant, you will provide vital administrative and operational support to the Trust’s grant-making activity. This includes managing records, coordinating key processes, supporting funding meetings, and maintaining effective communication with applicants and grantees.

The role is ideal for someone organised, detail-oriented, and enthusiastic about contributing to high-quality grant-making. It offers insight into the workings of a significant philanthropic organisation and a chance to play a key role in delivering funding that makes a real difference across the UK.

Key Responsibilities
Grant Administration
•  Support the day-to-day administration of grant-making processes.
•  Maintain accurate records of grant applications, decisions, and payments using the Trust’s database (Salesforce).
•  Monitor and track grant reporting deadlines and requirements.
•  Assist with preparing grant documentation, e.g. offer letters, payment schedules.
•  Administer the Trust’s microgrants programme, including application assessment and monitoring report review.
Meeting & Process Support
•  Help coordinate grant meetings and application review schedules.
•  Prepare supporting documents for internal meetings, e.g. grant summaries and reports.
•  Take meeting notes, track actions, and ensure timely follow-up.
Communication & Relationship Support
•  Be a point of contact for general enquiries, providing helpful and timely responses.
•  Liaise with applicants and grantees to ensure documentation is accurate and complete.
•  Draft correspondence and communications to support grantee relationships.
Monitoring & Compliance
•  Ensure grant records meet data protection, compliance, and internal policy standards.
•  Assist with gathering and reviewing monitoring reports from grantees.
•  Flag any reporting issues or delays to your line manager.
Operational Support
•  Support the smooth functioning of grant-making systems and tools, including assisting with data entry, quality control, and process improvements.
•  Work with the team to streamline administrative workflows and filing systems.
•  Contribute to internal learning by helping to capture outcomes, trends, and insights from grant-making activity.
General Duties
•  Support with any other administrative or grant related tasks required by the team.
•  Occasional visitor reception (showing to meeting rooms, preparing refreshments) and back-up support in managing in-coming post/deliveries, telephone, or email.
•  Assist with the production of reports and materials for internal and external use.
•  Contribute to a positive, collaborative team culture.

Person Specification
Essential
•  Previous experience in an administrative or coordination role, preferably in a not-for-profit or grant-making environment.
•  Excellent attention to detail and a high standard of accuracy.
•  Strong written and verbal communication skills.
•  Highly organised with good time management and the ability to manage competing priorities.
•  Confident using Microsoft Office (particularly Word and Excel) and working with databases.
•  Ability to work independently and as part of a team.
•  Professional and approachable manner, with good interpersonal skills.
•  A strong commitment to the values and aims of the Trust.
Desirable
•  Experience of working in a grant-making organisation or charity.
•  Familiarity with Salesforce or similar grant databases.
•  Understanding of grant cycles, funding assessments, or charitable compliance.
•  Educated to degree level or equivalent experience.
•  Interest in health, education, welfare, arts, or heritage sectors.

Personal Attributes
We are looking for someone who is:
•  Friendly, conscientious, and adaptable.
•  Discreet, trustworthy, and comfortable handling confidential information.
•  Curious and eager to learn about charitable grant-making.
•  Calm under pressure and able to meet deadlines.
•  Motivated by contributing to work that makes a difference in society.

Benefits
•  26 days of annual leave (plus bank holidays)
•  5% employer pension contribution
•  Discretionary annual bonus
•  Core working hours 10am–4pm, with flexibility on remaining hours

About the Role

This is an exciting new role to support the Charity as we migrate to a new fundraising CRM system (database). The successful candidate will manage this project to ensure we make the most of this important investment, bring the project in on budget and on time, provide technical expertise, and be the point of contact with our charity team, the vendor and implementation partner as we navigate to a go-live point.

If you would like to be part of this high-profile, successful regional Charity and think that your skills and experience fit the bill for this exciting rose…we look forward to hearing from you!

This role will be responsible for the planning, preparation and deployment of YAA’s new fundraising CRM and its associated business processes. You will work collaboratively with YAA’s internal project stakeholders, an implementing partner, the system vendor and play a key role in establishing an agile approach to project delivery.

What You’ll Do

• Project Management accountability for the YAA CRM Project, ensuring successful, on-time and on-budget delivery
• Establish and manage a realistic and committed plan for the project, taking into consideration business deadlines, dependencies, resources, and costs, monitoring work plan activities and support team members in delivering their project elements
• Work successfully with the implementation partner, vendors and any 3rd party systems to deliver the CRM solution to a go-live point and then project sign-off
• Vendor management, including the critical assessment of their proposed timelines, agreeing work sprints, and escalate issues where appropriate
• Provide regular status reports on plan, finances, resources, risks and issues to the Project Sponsors
• Proactively identify and manage project risks and issues, driving actions to mitigate or resolve
• Cleanse data ahead of migration in line with agreed data principles
• Write text scripts, oversee user testing, and work with the vendor/implementation partners to fix issues
• Oversee any customisation requirements for the new system
• Scope out new processes and workflows
• Roll out a training programme to Super Users

What We’re Looking For

Essential:

• Previous experience of delivering a fundraising CRM database implementation project, including data cleansing and migrations, ideally in a third sector environment
• Extensive track record of successfully managing projects and programmes with accountability for both technology configuration and deployment, integration, business process, change and infrastructure activities
• Proven ability to deliver projects on time/on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance
• Ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
• Strong team leadership with the ability to motivate and mobilise individuals outside their reporting line
• Strong business requirements collection and scoping, and process/workflow analysis
• Excellent communication skills (written & oral English), including the ability to communicate and present to all levels of the organisation
• Able to demonstrate instances of initiatives that have delivered organisational benefits
• Advanced analytical and problem-solving skills, with a high attention to detail
• Ability to effectively prioritise work and agree and communicate priorities within the team
• Demonstrates a strong work ethic and is able to take the initiative and ownership to deliver value to the Charity

Desirable:

• Project delivery experience relating to charity-specific CRMs
• Non-profit sector knowledge/experience
• Proven experience of using and leading change management activities including stakeholder management and engagement

About the Role

We are seeking an experienced Legacy Marketing Manager to play a key role in shaping the future of our legacy marketing programme.

Legacy gifts are our single largest source of voluntary income, with significant potential for growth. To recognise this, we have secured additional investment to help us engage, inspire and acquire new legacy supporters through multi-channel marketing activities.

Working closely with the Heads of Fundraising Campaigns and Individual Giving, you will develop strategies to raise awareness of gifts in Wills, reach new audiences and develop new supporter journeys to engage new and existing legacy pledgers and prospects with our research.

As a creative, innovative and data-led marketeer, you will develop and deliver our legacy fundraising programme with the support of your direct reports – the Legacy Marketing and Legacy Stewardship Officers – and the Digital Marketing and Fundraising Communications teams. 

You will also build important relationships with colleagues across the Development Office, including working with Philanthropy to promote legacy giving to their audiences.

Key Responsibilities

In this role, you will plan, manage and execute multi-channel campaigns across the marketing mix and work with your team to deliver exceptional campaigns and stewardship, to recruit, retain and engage our committed supporters. 

You will:

• Work with your Manager to devise and implement marketing and stewardship strategies to maximise legacy giving and engage with existing legacy pledgers. 
• Be responsible for using data and insights to innovate and maximise our legacy marketing campaigns to targeted audiences, and to develop, test and analyse new activities.
• Deliver legacy marketing campaigns that are fully integrated and cover the full marketing media mix (potentially including TV, email, direct mail / door drop, paid digital, events).
• Create inspiring copy and ensure that all campaigns, publications and materials fall within our tone of voice and brand guidelines.
• Undertake project management responsibilities required for the successful and timely delivery of multiple channel campaigns, in line with agreed strategies and annual plans.
• Be responsible for managing and the personal development of your team, to deliver their campaigns and activities, to agreed objectives and KPIs.
• Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns and stewardship
• Develop new supporter journeys, tailored communications and events – to ensure legacy pledgers feel valued and stay engaged with our research.

About You

You’ll be passionate about using your experience in fundraising and marketing to make a difference to the lives of people with cancer, by creating inspiring multi-channel marketing campaigns that effectively raise consideration for legacy giving and uncover new legacy prospects and legacy pledgers.

To be successful, you’ll need:  

• Proven experience of managing multi-channel marketing campaigns and legacy fundraising

• Proven experience of delivering offline and online marketing campaigns

• Experience of leading and motivating internal and external stakeholders 

• Experience in monitoring, evaluating and analysing complex campaigns to improve performance and manage expenditure budgets

• Experience of developing and implementing supporter journeys across multiple channels

• Experience of writing inspiring copy and commissioning offline and online creative work

• Knowledge of fundraising laws, regulations, and best practices in the UK

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

Directorate Information

The Development Office Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team in this exciting new role to help make the discoveries that are so urgently needed to improve cancer patients’ lives.

We are looking for a strategic, self-motivated and entrepreneurial Deputy Director to support the long-term success and sustainability of Nottingham Contemporary. The Deputy Director works closely with the Director, Senior Leadership Team (SLT) and Board to deliver the strategic direction, business planning and lead the operational management of the organisation.

The Deputy Director is responsible for the effective internal operation of the organisation, embracing its administrative, facilities, financial, personnel, IT and legal functions as well as its income generation growth strategy. The post holder has executive responsibility for the development and delivery of all aspects of the Business Plan and Arts Council England’s National Portfolio funding agreement, monitoring all Key Performance Indicators. The Deputy Director works with the Director and SLT to shape a sustainable future for the Gallery, maximise income generation and reduce environmental impact.

The role

Your main accountabilities will include:

• Develop operational policies, procedures and documentation, including risk management, ensuring they are up to date and reflect the organisation’s values and align with the Arts Council’s Investment Principles.
• Lead the organisation’s business plan alongside the Director and with support from the SLT, ensuring this is in line with the organisation’s vision, offer, purpose and values.
• Manage the preparation and submission of annual applications to key public sector funders, including Arts Council England, Nottingham City Council and HE partners by providing relevant departmental data and information.
• Lead responsibility for all aspects of financial management and administration of the organisation, including related regulatory reporting.
• In liaison with the Director and SLT, set and manage annual and multi-year budgets and resources, providing suitable reporting on a regular basis to the Director, budget holders and Trustees.
• Ensure that legal responsibilities of Nottingham Contemporary are met including charity, company and health and safety, liaising with solicitors as required.
• Ensure the efficient maintenance and excellent presentation of the building.
• Spearhead income generation strategies in the business plan with support from the Director and Senior Development Manager to diversify and increase the gallery’s revenue streams.
• Oversee the promotion and communication of Nottingham Contemporary’s artistic and educational programmes and commercial activities across all platforms, including print, press, digital and social media.
• Develop and manage key local and regional partnerships, and working relationships with regional and national tourism organisations.
• Be an outstanding member of the SLT, upholding our values and contributing to Nottingham Contemporary being a high-performing organisation and an excellent and inclusive employer.

Please see the Job Description and Person Specification for full details.

The person

This role would suit someone experienced in business planning and strategy at a senior level, with strong financial understanding and experience. The ideal candidate will be a strategic thinker, with excellent organisational skills and commercial acumen. Self-motivated and proactive, you’ll be able to work calmly under pressure to inspire and support colleagues at all levels of the organisation.

You’ll have a strong record of using your entrepreneurial business skills in the non-profit sector, and will be able to develop and manage partnerships and build the organisation’s profile. You’ll understand our organisational mission and vision, and be aligned with our values: brave, open, hopeful and resourceful.

We understand the benefit of transferable skills and experience. Even if you don’t meet all of the criteria but are interested in the role, we would still like to hear from you.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead, your responsibilities would include:

• Leading a small team of Carer Support Advisers across Haringey and Waltham Forest

• Providing day-to-day support, motivation and management to ensure high-quality delivery

• Managing a caseload of more complex carer cases, delivering direct support and statutory assessments

• Supporting quality assurance, performance monitoring, and safeguarding responsibilities

• Working in partnership with local organisations to raise awareness of carers and improve services

• Supporting the Service Manager with planning, reporting and contributing to service development

About you

To be successful in this role you will need:

• Experience of leading or supervising a team, ideally in health, social care or voluntary sector settings

• Strong understanding of carers’ needs, and confidence delivering assessments and personalised support

• Excellent communication skills and the ability to build relationships with carers, colleagues and partners

• Confidence using digital tools including case management systems and Microsoft Office

• A passion for working in a values-led organisation and making a difference in people’s lives

We are looking for someone who shares our commitment to diversity, equity and inclusion, and who is motivated by working in a supportive and ambitious environment.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunites Employer

Positive      Collaborative      Ambitious

Digital Marketing Manager
Salary £40,000 - £43,000 per annum
Location: Hybrid – London EC1Y/Home

About MQ Mental Health Research:

MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.

About the Role:

As Digital Marketing Manager, you will be responsible for implementing MQ’s digital marketing strategy to increase supporter engagement, fundraising outcomes and brand visibility. This includes leading on digital advertising, website management, email marketing, and analytics, ensuring all digital touch points are optimised for performance, accessibility, and compliance.

This is a high-impact role that offers the opportunity to make a real difference to MQ’s marketing and fundraising efforts, and ultimately, to the future of mental health research.

Here's a summary of your key responsibilities:

• Strategically manage channels including Paid Search and Paid Social Media to optimise against and meet defined KPIs and performance metrics such as CPC, CTR, impressions, and conversions.
• Develop digital marketing strategies and leverage digital channels to accomplish campaign goals and new project campaign launches.
• Track and report performance metrics to optimise all digital campaigns for campaign success.
• Managing budgets and optimising spend to maximise reach and conversions.
• Website management, including monitoring and improving user journeys through the website, monitoring analytics platforms such as Google Analytics to understand behaviour.
• Optimise website content for Search Engine, AI and Answer Engine Optimisation.
• Manage email marketing campaigns, including planning, targeting, set-up, testing, execution, reporting and optimisation. (Mailchimp).

About You:

This role is for you if you are self-motivated and an experienced digital marketer. You'll need to have experience with Google Ads, Meta Ads and other digital advertising channels, as well as email marketing and website management.

What We're Offering You:

In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 28 days plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.

We look forward to hearing from you.

Closing date: Thursday 31st July 2025
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

As Health & Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.

We are searching for a Head of Community Development

Location: The Southville Centre, Beauley Road, Bristol.

Contract Type: Permanent.

Hours: 30.0 hours per week.

Salary: £38,987.69 per annum (pro rata £31,190.48).

Holidays: 31 days (232.5 hours, pro rata 186.0 hours) including Bank Holidays, plus additional long-service leave (capped).

Benefits: Pension scheme, subsidised under-fives childcare, employee assistance programme, training and development opportunities.

Closing Date: Monday 21st July. 

Interviews: Week commencing 28th July. 

We are very happy to discuss this position before the closing date. 

We’re looking for a compassionate, strategic leader to join us as our Head of Community Development 

This is a rewarding opportunity to lead a department delivering high-impact services to our community of benefit, some services are in partnership with the NHS and Bristol City Council Social Care.  You’ll shape and grow our community-facing work, focusing on what matters most to local people, while upholding the charity’s values and long-term vision. 

Reporting to the CEO, you will lead a committed team delivering our Community Development initiatives (BS3 Community Food Club & Cupboards. Activities for older people and intergenerational offers, BS3 Community Connectors and more), BS3 Community Webs (our social prescribing service), and BS3 Community Care (a growing Social Enterprise Community Business).  You’ll work collaboratively with voluntary sector, statutory, and clinical partners, and contribute to the cross-organisation strategy and planning as part of the Senior Management Team.

Who we are 

We are a well-established charity and community anchor organisation, based across two sites in Southville and Bedminster.  Through our centres, café, nursery, and community programmes, we work to improve the wellbeing, health, happiness, and sense of belonging of people living in the BS3 area. 

We’re passionate about helping our staff grow, whether that’s through professional development or creating space to thrive in their roles. 

Who you are 

You’re a relational leader and thoughtful collaborator, energised by meaningful community engagement. You bring: 

• Strong leadership, organisational, and communication skills. 

• Experience in networking, partnerships and managing community-focused services. 

• A values-led, person-centred approach to service design and delivery. 

• Creativity and confidence to develop new offers in response to local needs. 

• A desire to amplify the charity’s work and impact within the community 

Your insight, energy and commitment to working with and for the community will be essential to your success in this role. 

Equity, Diversity, Inclusion & Belonging 

We are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging.  This commitment is vital, not only for our service users, but for our staff and the community we serve. 

We actively encourage applications from candidates of all backgrounds and lived experiences.

Hybrid working with two days per week in Peterborough

Full-time, 35 hours per week

Are you passionate about international development and ensuring marginalised communities are able to access global health services? Do you want to be instrumental in ending one of the world’s most ancient diseases? Are you able to walk alongside our partners, across Africa and Asia, offering prayer, compassion and technical support, as they strive to transform the lives of some of the world’s most marginalised people? Is God calling you to follow in the footsteps of Jesus and serve those affected by leprosy?

Today, one person every two minutes is diagnosed with leprosy. It’s a disease of poverty, striking the most vulnerable. Left untreated, it causes permanent disability. Stigma means that people affected by this disease are often rejected by those closest to them and excluded from basic services. 

Within our dynamic programmes team, you’ll be working alongside supportive colleagues who are passionate about ending leprosy and transforming lives. We have a culture of learning and growing together and will provide training in best practice, ensuring excellence in all we do. You will have at least three years’ work experience in an international development programming role or similar setting (ideally in the global South), with a degree in a relevant discipline. You will have monitoring, evaluation and research skills, with the capacity to work on your own initiative and will be an excellent cross-cultural communicator. We are particularly interested to hear from people with expertise in disability services, public health, research, quality assurance, or social enterprise development. However, those with experience in community development and working in fragile states would also be most welcome to apply.

You will be responsible for the development of UK-funded programmes, supporting the capacity development of overseas partners and managing income streams from large donors. In addition, you will champion our work on the global stage and engage in national and global advocacy on Neglected Tropical Diseases (including leprosy), global health and disability issues. This will require travel overseas for approximately eight weeks per year.

The Leprosy Mission Great Britain (TLMGB) is a leading international Christian development organisation with over 150 years’ experience and is part of The Leprosy Mission worldwide family. TLMGB serves the poorest of the poor in 9 countries across Africa and Asia, raising funds and developing partner capacity to provide life-changing healthcare, training and job opportunities for people who have been excluded and rejected.

TLMGB has a zero-tolerance approach to any harm to, or exploitation of, our beneficiaries, staff and communities we come into contact with. Recruitment to roles within TLMGB includes, in particular, criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. In addition, the successful candidate will be required to undertake a work health assessment questionnaire.

TLMGB is an explicitly Christian charity. Working alongside our Christian partners in often challenging and difficult circumstances, we come together regularly in prayer and also attend devotional prayer meetings. There is also an expectation to offer prayer to support our partners overseas and as such this role carries an occupational requirement to be a practising Christian. We are committed to diversity and welcome applications from appropriately qualified candidates from all sections of the community who have a right to work in the UK.

To apply and for more information on this role and the work of TLMGB, please visit our website.

Closing date: 9am on Friday 25 July 2025.

Pre-liminary interviews via Zoom: Date to be agreed.

In-person interviews at the Peterborough Office: Wednesday 6 August 2025.

We may close the vacancy early depending on the numbers of applicants. To avoid disappointment please apply early.

Registered Charity number 1050327.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

We are looking for a dynamic and skilled professional to take on this new senior leadership role at BABCP. We are a growing organisation, driven by social purpose. We aim improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

We have more than 24,000 members across the UK, Ireland and overseas, and with a growing staff team who work remotely. As we have grown, so has our need to communicate more effectively and to wider stakeholder groups. Ideally we need someone who is comfortable delivering a range of different communications functions, such as leading strategy; working with politicians and policy influencers; understanding the needs of our members; and communicating directly with the wider public about issues that matter to them.

We are looking for someone who shares our passion for mental health and wellbeing, to take responsibility for the delivery of an effective and efficient External Affairs function, which meets the needs of our growing business.

The successful candidate will have the ability to influence government and health systems; manage a team to deliver planned and responsive communications; network with other professionals including journalists; and be comfortable in setting, monitoring and reporting performance measures, including reporting to CEO and board.

The role will be home-based, with occasional requirements to travel to our Head Office in Greater Manchester and to meetings in London, as well as less frequent meetings across the UK and Republic of Ireland.

To find out more, please access the attached job description.

How to apply

Send an up to date CV and covering letter of no more than two pages no later than 21st July 2025 (interviews will be held 1st August 2025).

The covering letter should set out how you would meet each of the criteria from the person specification that are marked “Application”.

The Head of Individual Giving will be responsible for the strategic development of the NT’s individual giving programmes. This includes the overall management of memberships (£84 - £600), Patron programmes (£1,500 - £12,000), audience appeals, legacies, and special events.

The post holder will manage a team of seven ambitious fundraisers and actively solicit gifts themselves, often working with volunteers, to generate in excess of £5m p.a. from individual donors. The post holder will be responsible for ensuring the visibility and success of the National Theatre’s public fundraising and will create a strategy for delivering ambitious growth in this area.

The successful candidate will have the following: 

• Successful and personal fundraising track record in securing five-figure gifts from individuals
• Excellent communication skills, including experience of writing powerful copy
• Demonstrable experience of budget setting and monitoring
• Experience of staff recruitment, management and appraising
• A track record in identifying and maintaining senior level internal and external relationships
• Knowledge of Gift Aid and other tax effective giving mechanisms

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 21st July 2025 at 9:00am

PCS is looking to appoint a Technology Services Officer to the Technology Services Team.

The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.

You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.

Salary and Location

• Band 3, London Spine points 33-29 or Regional Spine points 37-33
• Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
• PCS Clapham or Regional PCS Office

Successful candidates for the Technology Services Officer will be able to demonstrate:

• Knowledge of customer relationship management systems, specifically Salesforce
• Experience in contributing to a project, using structured project management systems and processes
• The ability to identify technical problems and resolve them efficiently within set timeframes
• Providing technical support for helpdesk queries
• Planning and delivering training

The main duties of the Technology Services Officer role include:

• Assisting in preparing reports on system performance highlighting potential risks or malfunctions
• Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Working as part of the Technology Services team on the database and integration, automation and change projects
• Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members

Closing date: at 12 midday on Tuesday 15 July 2025

Interviews will be held by Zoom: Thursday 31 July 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Grade: Band 3, London/Region

Salary:

London Spine points 33-29

London Starting salary £43,715 p.a. rising to £48,846 p.a.

Regional Spine points 37- 33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: London or Region

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.

Responsible to: Technology Services Manager

Responsible for: Staff in Bands 1 and 2 (where appropriate)

Contacts

External:

Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional

Internal:

Service users, staff, senior lay officers, senior full-time officers

Main duties and responsibilities

1. Systems Management General

• Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
• Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
• Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
• Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
• Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Work as part of the Technology Services team on the database and integration, automation and change projects
• Assist the Technology Services team in development to deliver high quality digital solutions
• Ensure that the views of users are reflected throughout the development and delivery of digital applications
• Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
• Ensure a high standard of accessibility and usability across our platforms at all times
• Contribute to project-based work, using structured project management systems and processes
• Work with colleagues across PCS to deliver change through the Technology Services teams work
• Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
• Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
• Participate in the review and installation of managed packages on the digital platform
• Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
• Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
• Continuously review the efficiency of PCSs digital platforms
• Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
• Communicate recent additions/changes to staff and members
• Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs

2. Systems Management Digital

• Comply with maintaining database results through the set protocols and standards and controls for data processing
• Monitoring database efficiency through the reporting and analysis tools
• Support line manager with preparations for database expansion by studying plans and requirements
• Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
• Support the continued development and implementation of Salesforce by working with line manager and external contractors
• Support the upgrading of software by assessing transaction processing and database production options
• Maintain database performance by troubleshooting problems using internal or external resources
• Assist in the security of database by developing policies, procedures, and controls with the data protection officer
• Assist in training others in how to input and extract data
• Ensure the requirements of users are established, monitoring user access and security
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security
• Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
• Deal with reporting fault mechanism within Salesforce

3. Systems Management Networks and Infrastructure

• Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
• Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
• Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
• Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.

4. Training and support

• Train staff members and lay officers in the use of PCSs analytical tools
• Develop good working relationships with colleagues
• Provide ongoing support and advice to staff and other members of the Technology Services team
• Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
• To proactively develop Technology skills through training courses, and using on-line resources

5. People Management (where appropriate)

• Manage work allocation and workflow, future planning and support for team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for line manager when required

6. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Date: July 2025

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce

EXPERIENCE

• Providing support and advice to colleagues
• Experience of applying usability and accessibility best practice
• Planning and delivering training

TRAINING

(including continuous professional development)

• Evidence of ongoing training and personal development
• Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
• Commitment to undertake job-related training
• Commitment to participation in the appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Customer relationship management systems, specifically Salesforce
• Databases
• Agile Project Management
• Digital application coding or configuration management
• User centred design and current usability testing procedures
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Design and implementation of work processes
• High standard of communication skills
• High level of problem solving, analytical and collaborative skills
• Attention to detail and systematic working
• Ability to work using own initiative
• Excellent project management skills

OTHER

• Commitment to the application of equal opportunities policies and practices at work
• Willing to work outside normal office hours and location
• Attend Annual Delegate Conference as required