Museum jobs in dudley, west midlands
We are looking to recruit an Retail Assistant to join our team based in Midlands. You will join us on a part-time, permanent annualised contract, working 1050 hours per annum basis including regular weekend working, evenings and bank holidays. In return, you will receive a competitive salary of £12,894.09 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Retail Assistant role:
The post holder will be responsible for delivering the commercial activities of the Museum with the sale of goods and services in our retail and visitor areas and supporting the delivery of museum events.
Key duties will include preparing, monitoring and operating the simulators/4D experience and other relevant commercial attractions. You will provide high standards of customer care through proactive engagement with visitors. Your duties will also include serving customers at the sales counter and assisting in the receipt, checking, location and movements of stock.
Key responsibilities of our Retail Assistant include:
- Providing high standards of customer care through pro-active and re-active engagement with visitors
- Operating commercial experiences, and associated tills
- Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
- Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
- Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
- Operating flexibly across a range of customer care roles
- Accurately cash-up and reconcile tills/EPOS system as required
- Utilising all visitor interactions as an opportunity to promote additional income generation
- Regularly monitoring the condition and cleanliness of front of house facilities, including retail displays, taking corrective action and/or reporting issues as appropriate.
What we are looking for in our Retail Assistant:
- Willingness and ability to hold a First Aid qualification
- Respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner
- Uses knowledge and experience to deal effectively with problems and make appropriate decisions
- Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
- Demonstrable experience in customer-focused environment
- A good level of general education
- Commercial acumen
- Good level of computer literacy and IT skills including Microsoft Office software
Closing date for applications: 6th July 2025
Interviews will take place on: 15th July 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Registered Charity 
101 - 500
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Candidates must have the legal right to work in the UK
My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.
My Life Films is seeking a Finance Manager to ensure the organisation is compliant with all statutory and regulatory requirements with regards to the main charity and its subsidiary. The post-holder is responsible for ensuring the efficient and effective management of the organisation’s finances, including accurate reporting and maintenance and development of financial systems and processes that are fit for purpose.
You will have plenty of autonomy to manage your workload and diary, and to succeed in this role you will need to be a self-starter with plenty of enthusiasm and drive. You will be part of a small, dynamic team, who work very collaboratively and supportively.
Key Responsibilities – include but not limited to
• Ensure that appropriate financial policies and procedures are in place to deliver effective financial management to guide the organisation’s financial decision making
• Complete and submit information to Companies House and the Charity Commission as required by statutory regulations and requirements
• Maintain appropriate accounting systems, control and records, ensuring compliance with statutory and related accounting and tax regulations and requirements
• Process monthly payroll and pensions and oversee VAT and corporation tax returns by external accountants
• Maintain records to meet legal and financial requirements and sufficient to measure, monitor and evaluate financial plans in relation to both inputs and outputs of the organisation’s operations
• Provide a bookkeeping service and regular information for use by Trustees, Directors and Senior Management in planning and controlling the work of My Life Films and its subsidiary, including producing quarterly management accounts
• Manage the organisation’s relationship with bankers, external accountants, and investment and other financial advisors effectively
• Manage the relationship with the insurers, ensuring that the company has the appropriate insurance policies in place
• Oversee the statutory annual financial statements and reports prepared by external accountants, complete annual reporting on a timely basis and manage the annual independent examination and audit process
• Ensure the security and confidential storage of all financial and legal documents
• Attend and contribute to internal meetings, training sessions, external events and Board Meetings as required
The client requests no contact from agencies or media sales.