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National Housing Federation, Bristol (Hybrid)
£46,698 (London) / £42,373 (National) per annum
Posted 1 day ago
Closing tomorrow
River Action UK, Remote
£30,000 - £40,000 per year
Responsible for building a strong and compelling evidence and data narrative for our campaigns and communications activity
Posted 1 week ago
Women's Aid Federation England, Remote
£42,750 per year
Create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences
Posted 2 days ago
Closing in 6 days
Open Rights Group, Remote
£37,150 - £43,200 per year
Open Rights Group (ORG) is recruiting for a Programme Manager to lead our projects on predictive policing, counter-terrorism and technology
Posted 4 days ago Quick Apply
Closing tomorrow
NFP People on behalf of NHS Charities Together, Remote
£36,000 - £41,000 per year
Posted 1 week ago
Action for Pulmonary Fibrosis, Remote
£37,000 - £42,000 per year
Posted 4 days ago Quick Apply
Charity Horizons, Remote
£33,000 - £38,000 per year
Posted 3 weeks ago Quick Apply
International China Concern, Remote
£35,000 - £40,000 pa
Fiance Manager
Posted today Quick Apply
Page 1 of 3
City of London, London (Hybrid)
Bristol, Bristol City
£46,698 (London) / £42,373 (National) per annum
Job description

Salary: £46,698 (London) / £42,373 (National) per annum
Hours:  35 hrs per week
Contract:  Permanent

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.
Location:  London/Bristol - employees are able to work from home on an arrangement agreed with their line manager

An exciting opportunity has arisen at the National Housing Federation (NHF) for an External Affairs Manager role.  The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website. 
Could you be our new External Affairs Manager, working closely with our housing association members across the South of England?
You may already have a strong understanding of housing, but more importantly, you will be a skilled relationship manager, with fantastic communication and influencing skills.  You will be confident working at the most senior level, including with housing associations’ chief executives, board members and directors.
In this role, you will be the NHF’s relationship manager for a defined cohort of housing associations within our membership, supporting them, enabling collaboration and innovation across the sector and championing the role of housing associations with stakeholders.  You will also lead our member engagement on key sector issues nationally making sure that our wider policy, lobbying and campaigns work reflects our members’ priorities and our members are at the heart of everything the NHF does.
You will be part of a team of eight External Affairs Managers sitting within the member services directorate, which is there to ensure that we provide excellent value for money for our housing association members. This opportunity has arisen due to a member of staff gaining a promotion elsewhere in the organisation.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

- To be the key interface for the NHF with our members ensuring high levels of member satisfaction and retention. You will be responsible for developing brilliant relationships with housing associations leaders, using your well-developed communication and advocacy skills to maximum effect.
- You will use your knowledge, insight and understanding of housing associations to shape our policy and influencing work and to create structured programmes of member engagement on critical policy issues, which support our members to deliver their social purpose.
- Reflecting the NHF’s important regional structure, you will be key contact point for most members in your region, ensuring they receive first class customer service on the issues which matter to them. You will work closely with the regional chair and facilitate the organisation of the attached regional chief executive or leaders forums and sounding boards. You will play a critical role in ensuring that diverse regional perspectives are understood and reflected throughout our policy and lobbying work.
- In addition to your account management responsibilities, you will work strategically with colleagues in a collegiate and collaborative way to manage and deliver a programme of member engagement on a key NHF policy priority, working with members across every region and specialism. In this role, you will lead the creation of structured member engagement bringing together those members to influence policy, engage key stakeholders and share best practice.
- Your role will be to implement structured member engagement to ensure our policy priorities, positions and influencing work are member-led. This will include working directly with members to inform our policy positions and lead our influencing work.
- You will influence debates at the highest level and you will spot in advance and act to mitigate the risk. As such, this role requires a high degree of political and organisational nous.
- Whilst understanding and recognising that member retention is our primary business risk, you will be alive to wider partnership possibilities and will work with colleagues in our Commercial and Events teams to maximise commercial opportunities.
- To be the face and voice of the NHF with members, stakeholders and the media.
- To ensure that as an organisation we deliver as a whole team, seamlessly, to members to achieve greatest impact in line with the business strategy.
- To maintain high quality standards and follow NHF policy and process.
- The location of the successful candidates is flexible, but travel to the relevant region will be required.

The successful candidate:
The successful candidate will be able to demonstrate:

- A sound knowledge and understanding of Housing Associations and issues affecting the wider sector.                               
- Demonstrable knowledge and experience of establishing and maintaining relationships with senior stakeholders, demonstrating excellent customer service and value for money.
- Effective communication skills, in person and in writing, including the ability to credibly present at meetings and events.
- Ability to listen to and influence senior stakeholders, demonstrating diplomacy, effective communication and negotiation skills.
- Clear leadership skills, ability to lead complex programmes of work effectively, including using matrix management.
- Excellent analytical skills and ability to summarise complex information effectively to aid decision making.
- A commitment to excellent customer service.
- A positive, energetic and agile approach to work.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff and details of which can be found on our website. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc.  You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 12th December
Interview dates: 20th and 21st December

More about National Housing Federation

The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a pri...

Read more

Posted on: 29 November 2023
Closing date: 12 December 2023 at 00:00
Job ref: EXAFMAN(NOV23)
Tags: Management

The client requests no contact from agencies or media sales.

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