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Hearing Dogs for Deaf People, Multiple Locations (Hybrid)
£45,000 - £50,000 per year
Posted 1 day ago
Closing tomorrow
Campaign for Nuclear Disarmament (CND), London (Hybrid)
£25,480 Pro rata (£10,192 per annum)
Posted 5 days ago Apply Now
FareShare South West, Bristol (On-site)
£31,000 - £34,000 pro rata per year
Posted 1 week ago Apply Now
Closing in 7 days
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£33,000 - £35,000 per year
Seeking a highly organised & proactive individual with experience of developing supporter acquisition campaigns across multiple channels.
Posted 2 days ago Apply Now
Third Solutions, Princes Risborough (Hybrid)
Up to £32000 per annum
Posted 1 week ago Apply Now
Royal College of General Practitioners, London (Hybrid)
£ 36,798.94 - £40,375.40 (Pro rata 28 or 21 per week)
Posted 1 day ago
Page 4 of 7
Buckinghamshire (Hybrid)
Princes Risborough, Buckinghamshire
York, East Riding of Yorkshire
£45,000 - £50,000 per year
Full-time
Permanent
Job description

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?

Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.

What you’ll be doing:

  • Shape the vision and strategy for service design at Hearing Dogs for Deaf People
  • Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights
  • Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach
  • Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels
  • Partner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible services
  • Guide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stage
  • Work closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-based
  • Champion cross-team collaboration, embedding service design thinking across the organisation
  • Build buy-in and advocate for the value of service design with senior leaders and stakeholders

About you

You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you.

Skills and experience:

  • Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibility
  • Strategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on delivery
  • Collaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvements

How to apply

As part of the recruitment process, we are requesting:

  • A comprehensive CV
  • A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Application resources
Posted by
Hearing Dogs for Deaf People View profile Organisation type Registered Charity Company size 101 - 500
Posted on: Friday, 13 June 2025
Closing date: 27 June 2025 at 23:30
Tags: Advice / Information, Communications, IT, Project Management, Advocacy, Business Development, Operations, Digital, Data Analysis, Deaf, Engagement / Outreach, Insights, Strategy, User Experience / UI / UX