National head of operations jobs

About the team​

The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.

The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
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About this role

The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy. Impetus is evidence led and impact focused and we take this approach to our policy and public affairs activity. 

The successful candidate will provide the robust data and insights needed to help us build a better understanding of young people’s experiences across education and employment, support colleagues by providing accurate data, analysis and insight that informs policy development and communication designed to improve their outcomes, and support the team to create compelling cases for change tailored to a range of audiences. They will be line managed by the Head of Education Policy but work across both employment and education policy domains. 

We are a busy team doing interesting and exciting work. Day-to-day you might be extracting insights from government published data, providing evidence for a policy briefing, drafting a report for a policy audience, or working with colleagues from across the team to communicate research findings in impactful ways, following agreed templates, processes and quality standards, and seeking clarification where needed.

We are looking for someone with a commitment to supporting young people from disadvantaged backgrounds to get the support they need for a fulfilling life, whatever that means to them. You will have good knowledge of quantitative and qualitative research methods, have the skills required to analyse a range of data sets, including confidence applying quantitative research methods to conduct primary and secondary analysis of large and complex datasets, and the ability to present research findings clearly.

This is an exciting time to join a rapidly growing organisation. We work on tackling the barriers that hold back young people from disadvantaged backgrounds including reducing the numbers losing learning though absence and exclusion, improving GCSE attainment in English and maths and ensuring youth employment provision reaches those furthest away from work. Your contribution to this work will have a tangible impact
on these and other areas.

We are keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.

We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find the link on the recruitment pack.

Key responsibilities
• Monitor monthly data releases and new research published across our areas of interest and record relevant information accurately following agreed templates and systems
• Use quantitative and qualitative research skills to support and contribute to the delivery of a range of research projects and reviews, conduct data analysis, and generate robust evidence across relevant policy areas and portfolio partner activity
• Translate complex data accurately into accessible reports, briefings, summaries, papers, presentations, and other content ensuring accuracy, clarity and adherence to organisational templates and approval processes
• Use research findings to provide accurate evidence and summaries that support colleagues in developing policy positions, evaluating proposals, and proposing evidence-based solutions
• Prepare accurate briefing materials and background notes to support senior colleagues on relevant policy areas ahead of meetings and events (speaking events, roundtables, and senior-level stakeholder meetings)
• Collaborate with the Communications team to develop content for external priority audiences to maintain and grow the profile of policy work, by preparing draft summaries, data points and visuals in line with agreed templates and style guides
• Support the policy team in gathering, organising, summarising and using evidence from portfolio partners
• Support internal team processes by monitoring an allocated set of information sources, providing content for internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing packs, team calendar)
• Contributing to a collaborative and inclusive team culture
• Support the Heads of Policy to build and maintain relationships with researchers, academics, and the education sector by writing briefings, maintaining a contact database, and representing Impetus’ interests at events
• Collaborate with peers to meet deadlines and deliver results, ask for clarification when needed, share information promptly, and work cooperatively to meet deadlines.

Person specification

​Essential​
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Good knowledge of quantitative and qualitative research methods, and how these can be applied to policy and practice
• Ability to support the development of research tools including surveys, interview guides, and tailored data collection plans
• Experience of analysing data and evidence (quantitative and qualitative), including working with large or complex datasets ensuring accuracy and following agreed guidance
• Experience using statistical or data analysis tools (e.g. Excel, R, Stata, SPSS, or similar)
• Ability to interpret research findings and translate complex data into clear, accessible outputs to improve clarity for non-technical audiences (e.g. briefings, reports, presentations)
• Strong written communication skills, with the ability to draft clear, accurate, and well-structured content for policy or public audiences which are in line with agreed templates and processes
• Ability to gather and summarise evidence that supports colleagues in developing policy positions and decision-making
• Good organisational skills, with the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously. Able to follow established processes, manage own tasks, and maintain accurate records
• A commitment to working with collaboratively with colleagues from diverse backgrounds, and to contribute positively to a team-based working culture
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion 

Desirable​

• Experience working in a policy, university or research environment, think tank, charity, or public sector environment
• An interest in education and/or employment policy and the use of evidence to drive systemic change and a willingness to build understanding
• Knowledge of the UK government and policy-making process, including the roles of departments, Parliament, and external stakeholders, and how research and evidence contribute to policy development and decision-making
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​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today: ​

- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

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​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
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How to apply

Please click on the "Apply for this job" button.​

You will need to:​

- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Monday 9th March 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 16th March 2026.

2nd Interviews will take place on w/c 23rd March 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Learning Disability Community Leader, L'Arche Manchester

ABOUT THE ROLE

Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)

Salary: £47,946 per annum

Reports to: L’Arche UK Regional Leader

Place of work: L’Arche Manchester Community, Manchester M20 4AW. Some travel and overnight stays will be required within the UK

Contract type: Temporary 12-month appointment to cover maternity leave

Closing date: Monday, 2nd March at 12 pm.

Main purpose of the role

The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for  spirituality, and engaging with our neighbours and the wider community around us.

The Community Leader will:

• Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
• Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the local and national teams, individual circles of support, and external partners. 
• Ensure the Community’s financial sustainability through robust financial planning and management. This includes setting budgets and controlling spending, maximising housing occupancy, supporting the negotiation of care contracts, growing our day services and spotting fundraising opportunities. 
• Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members. This will include working with an active Community Support Group, Community Gatherings, listening groups, and other forums. 
• Lead and manage a committed and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our teams. 
• Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their connections. 
• Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities. Plan and lead a regular calendar of events that build community belonging and help keep people connected. 
• Contribute to the national work programmes of L’Arche UK, as part of the National Council, collaborating with Community Leaders of other L’Arche Communities, to share skills, best practice and resources. 
• Be a visible representative of L’Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L’Arche world wide.

Key essential criteria

• Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field). 
• Experience leading and managing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities. 
• Experience leading and developing diverse teams to flourish, individually and together. 
• Good financial planning skills and experience successfully managing a substantial budget. 
• Evidence of the ability to think strategically, and work collaboratively to develop and implement community plans. 
• Experience of living or working alongside people with learning disabilities and/or autistic individuals

This role is subject to an enhanced DBS criminal record check. 

You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;

You can find more details about L'Arche and the Manchester community on our website. 

Why join L'Arche?

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Joining shared meals since cooking and having a meal together is what we are all about
• Enhanced Maternity, Adoption/Surrogacy, Paternity Pay (depending on length of service, details available on request) 
• Enhanced sick pay
• Interest free loans and salary advances available
• Free DBS / PVG checks
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Specialist bereavement counselling for employees and their family members
• Life Assurance
• Access to the Bike to Work scheme

Discover what makes L’Arche a rewarding place to work—explore  more of our employee benefits on our website.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form. 

The closing date is: Monday, 2nd of March at 12 pm.

First interviews (online via Microsoft Teams) are expected to take place during the week beginning the 9th March 2026.

Second round interviews will take on the place week beginning 16th March 2026 and will take place within the Community.

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

As education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition.

You will be one of the key points of contact for World Physiotherapy education quality assurance services including physiotherapist entry level programme accreditation and continuing professional development (CPD) recognition. The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of membership, education and development, and other staff working on the education portfolio.

You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services. You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communication with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.

You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confident bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.

Duties and key responsibilities

Education quality assurance service administration

• Act as a primary point of contact for all inquiries related to education quality assurance services including physiotherapist entry level programme accreditation and CPD recognition services.
• Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
• Manage the annual reporting process
• Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
• Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
• Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
• Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
• Organise accreditation committee meetings.
• Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
• Communicate to applicants the final outcome of the quality assurance process and issue certificates
• Maintain accurate records, files, and data related to all quality assurance activities.
• Work with Head of membership, education and development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
• Contribute to continuous improvement of quality assurance processes, tools, and resources.
• Support recruitment and training of reviewers

Operational support

Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).

Manage the data base of reviewers (eg declaration of interest, updated contact information).

Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.

Work with relevant staff to ensure that activities are set up on Teamwork® or other project management software and support their ongoing management.

Support communications activities:

• ensuring that lists of accredited programmes and approved CPD are up to date
• providing information to promote uptake of quality assurance services
• editing and formatting education quality assurance documents for house style

Liaise with different stakeholders including member organisations, regions, specialty groups and networks if necessary and as required by the Head of membership, education and development and other staff.

Maintain office systems and procedures, including data management and reporting.

Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.

Person specification

The education quality assurance service officer must have experience in supporting quality assurance management and administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will have a relevant degree, or equivalent professional experience in quality assurance, education administration, project coordination, or related field. Experience of working with senior staff, academics and boards/committees is essential. Experience working with reviewers, review boards or academic/quality assurance processes is an asset.

The individual must have a legal right to work in the UK.

Attributes

The position requires:

• advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook PowerPoint, SharePoint, and Zoom
• strong communication skills in a cross-cultural/professional environment
• the ability to manage multiple tasks and deadlines with attention to detail
• the initiative to identify new ways in which the skills of the Education quality assurance officer can bring added value and efficiency to the organisation
• cultural awareness and sensitivity
• proficiency with digital workflow tools and document management systems
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of 3 years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• meeting and travel planning experience
• experience with Salesforce
• experience gained working remotely with small teams and individuals across time zones internationally

It is expected that the person appointed will be:

• personable and approachable
• efficient and well organised
• diplomatic
• collaborative and team orientated
• culturally aware and sensitive to diverse needs

It would be helpful if the person appointed had:

• understanding of the physiotherapy profession
• ability to speak French or Spanish or another language

Only candidates invited for interview will be contacted

Regional Operational Manager

Service: Services and Innovation London

Salary:

• £42,562 - £46,703 FTE per annum (£34,049.60 - £37,362.40 per annum for part-time, 29.6 hours per week)
• Additional £3,866 Inner London Weighting FTE per annum (£3,092.80 ILW per annum for part-time, 29.6 hours) for office based
• OR £480 homeworking allowance per annum (£384 per annum for part-time, 29.6 hours per week) if homebased

Location: Various areas across London

Hours: 29.6 hours per week (part-time) – can also be worked as a 3 day a week role (22.2 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact.

The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital.

Key requirements:

• Proven leadership experience managing services for vulnerable children, young people, and families.
• Strong background in team management, budget oversight, and quality assurance.
• Skilled in stakeholder engagement, partnership building, and service development.
• Experience with tenders, funding bids, and strategic growth.
• Knowledge of safeguarding, compliance, and data-driven performance monitoring.
• Commitment to equity, diversity, and inclusion, with an understanding of intersectionality.
• Excellent communication, project management, and organisational skills.
• A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification.

We welcome applicants with lived experience of the communities we support.

Main Requirements (for details check the job description and person specification):

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Benefits:

• an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours)
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

To Apply:

• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 23rd February at 11.59pm

Interviews are scheduled to take place on March 17th, 2026, at our Head Office in London, with slots throughout the working day and early/late slots available.

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Organisational Vision & Context:

At TLG, we’re on a bold, pioneering journey toward 2030 - reshaping how we think, plan and operate so we can deliver our vision with agility and impact. Rooted in our conviction of “Fulness of life for every child, no matter what struggles they face,” and our mission to pioneer unique and relevant approaches for churches everywhere, we see technology as the accelerator that will turn vision into reality. ​​

This is an exciting time to join the team. In response to the growing mental and emotional health needs of children and young people, TLG is exploring two major initiatives: Therapeutic Hubs in churches and schools, and a UK‑wide Coaching Network that equips ministry leaders to work therapeutically with children. Together, these initiatives strengthen the local church’s ability to connect with children and families and extend the reach of compassionate, evidence‑informed support. ​

To make this possible, efficiencies and innovation must be at the forefront of how we work - streamlining processes, embedding digital solutions, and leveraging technology to unlock capacity and accelerate change. ​

This Role’s Impact:

As CRM and Systems Lead you’ll be responsible for the design, development and ownership of TLG’s Power Platform solutions, with a focus on Dynamics 365 configuration, Power BI reporting, and Power Automate workflows. This role bridges user needs with technical delivery, ensuring digital tools are intuitive, scalable, and aligned with organisational goals. You will lead the development of user-centred digital solutions and play a key role in shaping TLG’s data strategy and digital transformation, enabling TLG to scale innovation across programmes and giving our teams the tools to move fast with confidence.

If you’re a pioneer who loves collaborating across functions and turning complex needs into elegant, scalable tools, this is your invitation to accelerate TLG’s next chapter!

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time (0.8 FTE, 30 hours)

Closing Date: Sunday 8th March

Initial Interviews: Thursday 12th March – Online

Final Interviews: Tuesday 17th March – at our National Support Centre in West Yorkshire

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period

Job purpose

To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users.

Scope of role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Key working relationships

The postholder will report to the MHCBS Advice Manager and will work closely with other members of the MHCBS team. There will be regular communication with internal colleagues and external stakeholders such as creditors, mental health professionals, and referral agencies.

Key Responsibilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.

Person Specification

Essential:

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Desirable:

• Experience in the charity or advice sector.
• Understanding of mental health services or crisis support environment.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

Are you an influential leader looking for a new challenge? Would you like the opportunity to take a leading charity through the next exciting phase of its remarkable journey?

Harrogate Neighbours exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from residential care (at their homes in Starbeck and Boroughbridge) to meals on wheels in the community to The charity’s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all.

We have a career defining opportunity for a new CEO to lead this organisation, and community, and in doing so inspire and transform lives across the region!

The Role

The CEO will be accountable to the talented and committed Board of Trustees and be responsible for the overall strategic management, leadership, and development of Harrogate Neighbours. Duties will include:

• Ensuring the development and implementation of integrated strategies across care, housing, operations, finance, marketing and communications, human resources and workforce, information management and technology, estates and performance monitoring, management and reporting.
• Providing overall leadership for Harrogate Neighbours in line with the vision, mission and values agreed by the Board of Trustees.
• Providing strategic leadership for fundraising and income diversification, ensuring the organisation has a sustainable and mixed portfolio of income.
• Developing and maintaining positive collaborative partnership arrangements with commissioners, local authorities, local communities, MPs, the voluntary sector, communities and other key partners and stakeholders.
• Overseeing the financial processes for the organisation and leading delivery of the agreed budgets.

The Person

We are looking for a visionary leader - a creative, charismatic and influential individual who is passionate about the values, ethos and mission of the charity! The skills and experience we are looking for include:

• A demonstrable track record of working in a senior strategic leadership role
• Evidence of working with senior leaders and board members to ensure strong and effective financial management
• Strong networking and influencing skills with an ability to build excellent relationships with a wide range of stakeholders
• Strong and clear communication skills with an ability to lead internally, and also deliver messages to a variety of audiences externally.

This is a truly wonderful opportunity to lead a fantastic charity where you will directly influence the landscape for the communities across the Harrogate region, for the future. As CEO of Harrogate Neighbours, you will be leading a financially stable organisation with a strong board and talented staff team. The charity also promotes a supportive culture, has a generous pension scheme, offers a variety of wellbeing initiatives, 6.6 weeks annual leave and a range of additional benefits (including Blue Light Card and paid for massages!).

If you believe that you could be the right person to lead this charity through the next phase of its exciting journey then get in touch for more information, or apply here before Friday 27th February.

First stage interviews have been scheduled for Friday 20th March, and second stage interviews will be on 25th, 26th and 27th March 2026.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Corporate Parnterships Manager

We are seeking a self-motivated and driven Corporate Partnerships Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on developing corporate partnerships and will also support our Campaign Board and major donor activity.

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, brings new ideas to the table and is comfortable setting up new systems and processes. You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and the Director. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident fundraiser and communicator looking for the next step in their career. Someone who thrives on strategy, storytelling, and social impact.

Contract: Full-time, 35 hours per week. Permanent.

Salary: £40K (+£2K London weighting if applicable)

Location: The successful candidate will be expected to work from our London office or attend in-person meetings and host donors at school Final events for two days per week on average. The remainder of the week can typically be worked remotely, with flexibility as required.

Reporting to: Head of Philanthropy and Partnerships

The students we work with come from a diverse range of backgrounds, and so do we.  We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.

A leading anti-slavery charity is operating where most organisations do not: at the intersection of real-time victim insight, systemic prevention, and market-level change. Through its safehouses and community support, the organisation empowers survivors to reclaim their lives and dignity. As operators of a UK-wide Modern Slavery & Exploitation Helpline, it provides vital national infrastructure that drives urgent action and delivers real-time data on exploitation trends.

The organisation is working to end modern slavery by empowering, equipping, and influencing others to bring about positive and transformational change. Its work combines frontline intelligence with policy influence and business transformation, turning hidden exploitation into actionable reform. It is a values-led organisation – honourable, insightful, dynamic, collaborative, and ambitious – relentless in its pursuit to build a future free from exploitation.

The organisation is seeking an inspirational, confident, and values-led Chief Executive Officer to lead it in its mission to tackle modern slavery and support survivors to rebuild their lives. The successful candidate will act as the organisation’s principal ambassador, engaging credibly and persuasively with government, policymakers, media, and the public.

The postholder will balance strong external leadership with rigorous internal excellence, ensuring the organisation remains a leading authority in the fight against modern slavery.

Chief Executive Officer
A leading anti-slavery charity

Salary: £85,000 – £90,000
Location: Remote, with a minimum of one day a week based at head office in Bristol

About you

The organisation is seeking a highly collaborative and competent leader, with:

• Significant senior leadership experience working with/reporting to a Board in progressive organisations across the charity, NGO, social justice, or public/private sectors.

• Proven ability to provide strategic direction and oversight in complex, mission-driven organisations.

• An entrepreneurial mindset with the ability to drive growth and diversify income.

• Strong advocacy skills with a track record of influencing government, legislative processes, and diverse stakeholders.

• A consistent commitment to diversity and inclusion, with experience advancing inclusive policies and organisational culture.

• Strong financial and operational expertise, with a record of maintaining robust financial controls and regulatory compliance.

Crucially, candidates will be inspired by the organisation’s vision of a world without slavery and its commitment to turning hidden exploitation into actionable reform that empowers survivors and informs broader public understanding.

How to Apply

For further information, to access the appointment brief and to apply to this role, please click 'redirect to recruiter'.

Recruitment Timetable

Deadline for applications:
25th February

First interviews with Prospectus:
w/c 2nd March

First stage interviews with the organisation (online):
w/c 16th March

Second stage interviews with the organisation (in person):
w/c 23rd March

The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support.

KEY RESPONSIBILITIES

• Collaborate with the Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events.
• Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives.
• Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated.
• Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed.
• Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy.
• Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities.
• Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base.
• Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values.
• Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role.

ATTRIBUTES

Candidates should demonstrate:

• Fundraising Experience: A demonstrable track record of fundraising or related activities
• Communication Skills: High standard of verbal and written communication skills.
• Organisational Skills: Ability to multi-task, stay organised, and prioritise workload
• Independence and Teamwork: Ability to work independently and as part of a team.
• Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines.
• Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations.

The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder.

Hours of work:

The basic hours are 21 hours per week spread over Three working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis.

Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive.

Limitations:

The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch’s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it.

Equal Opportunities Policy:

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

You will provide day-to-day administrative support to the Managing Director (MD); editing and disseminating organisational materials for internal and external audiences; support preparation of Board of Trustee and Executive Team reports and meetings, and minute meetings; represent Afghanaid in coordination meetings. You will be required to work closely and effectively with all other departments of Afghanaid to achieve unity of purpose, results and optimal use of organisational resources. 

Main Duties

• Coordinate the MD’s daily diary, screen email, draft correspondence and prepare documents for meetings and professional appointments.  

• Provide preparatory materials and coordinate the MD’s external representation and fundraising engagements, draft talking points and speeches, visual presentation and workshop materials.

• Coordinate and support drafting of internal quarterly reports and other Executive Team reports, as well as the external Annual Report, and ensure appropriate distribution; edit other organisational strategic and operational documents as required.

• Minute Board of Trustee, Executive and other internal meetings attended by the MD.

• Research and write internal and external briefs and reports to be used in national and international level communications.

• Serve as the primary point of contact for managing requests from various departments to the Managing Director, ensuring efficient communication and follow-through on tasks.

• Liaise with internal and external stakeholders to schedule and organise meetings for the MD.

• Organise MD’s travel, trustees’ visits, annual retreat and other events as requested. 

• Represent Afghanaid in advocacy and influencing forums and meetings.

• Assist the MD in monitoring performance indicators against strategic and operational plans.

• Support the communications focal point in the Kabul office, including taking photos and collecting case studies. 

• Perform other relevant duties as assigned and approved by the MD. 

PERSONAL SPECIFICATIONS

Essential

Education: 

• Master’s degree in relevant research-based discipline (Development, Anthropology, Policy and Research, International Relations or similar subjects) or an undergraduate degree with relevant experience.

Experience: 

• Writing high quality policy and communications documents for public use

• Practical experience in a similar role

• Working with high levels of autonomy

• Voluntary or work experience within international development or charity sector

• Managing relationships with a variety of different stakeholders

• Coordinating research projects

Skills:

• Excellent proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint), and familiarity with relevant AI tools

• Excellent written and spoken English (to native standard) 

• Strong conceptual and analytical skills

• Integrity, honesty, transparency and a firm commitment to professional standards of confidentiality

• Sense of humour, initiative and self-motivation, excellent teamwork and communications skills, ability to work collaboratively with others

• Sensitivity to Islamic culture and respect of Afghan customs and traditions, able to live and work in a diverse environment

• Outstanding organisational skills, able to communicate and collaboratively manage competing priorities

• Drive to achieve results and get things done

• Ability to deal with difficult, challenging work situations and remain calm under pressure

Desirable 

• Experience living, travelling or working in isolated and conflict locations/countries

• Firsthand understanding of the operating environment of humanitarian and development work in Afghanistan (or a similar context)

• Basic fluency in Dari or Pashto

Other Information

Afghanaid’s core values are creativity, fairness and honesty. Our staff are passionate about and proud of Afghanaid’s work. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions. 

This position is based in Afghanaid’s head office in Kabul, Afghanistan.

Due to security considerations, this is an unaccompanied post. International employees are entitled to 22 annual leave days, 25 rest and relaxation days, 5 travel days and 13 public holidays per year. Afghanaid also provides a generous travel allowance for international staff to take R&R out of the country.

Our remuneration and benefits package is competitive with other similar organisations. 

You will be given a private room in the staff house where all Kabul-based international hired staff members live.

This position presents an excellent opportunity for someone who has the ambition and determination to gain a foothold in the international humanitarian relief and development sector and move up in their career.

Interim Senior People & Culture Officer
Location: Farringdon (2days/week, hybrid working pattern)
Contract: Temporary, 3months (full time hours)
Salary: £230/day (through umbrella)

An established national charity is seeking an experienced Senior People & Culture Officer to join their People, Culture & Governance team during a period of significant organisational change.

This is a hands-on, project-focused role supporting organisational change, policy development, and core People operations. You will work closely with the Head of People & Culture to coordinate change initiatives, review and update policies, and ensure smooth operational delivery across the employee lifecycle.

Key Responsibilities:

• Support the planning and coordination of organisational change activities
• Provide project support, including tracking progress, preparing documentation, and drafting communications
• Contribute to the review and development of People policies, ensuring alignment with legislation and best practice
• Provide professional first-line People advice to managers and employees
• Support recruitment, onboarding, and wider employee lifecycle administration
• Maintain accurate HR systems, records, and reporting
• Assist with employee relations case coordination and documentation
• Contribute to improvements in systems, processes, and ways of working

About You:

• Proven HR/People experience, including involvement in organisational change projects
• Strong understanding of employment law and best practice
• Confident supporting employee relations matters
• Highly organised with the ability to manage multiple priorities
• Discreet, professional, and comfortable handling confidential information
• Proactive and able to work independently while supporting senior stakeholders

This is an excellent opportunity for an experienced People professional who thrives in change environments and enjoys balancing operational delivery with project work.

For a confidential discussion, please reach out to Annabelle at MLC Partners.

Finance Manager

Are you a fully qualified accountant looking for a part time Finance Manager role where you can provide strategic financial leadership within a purpose driven charity?

Position: Finance Manager

Location: Central London/hybrid

Hours: Part-time - 2–3 days per week (flexible)

Salary: £40k pa (pro rata) + excellent benefits. 

Contract: Permanent

Qualification required: ACA, ACCA, CIMA (or equivalent)

Closing Date: 02/03/2026 17:00

This organisation is entering an exciting period of modernisation and growth. As they strengthen digital systems, redesign programmes and rebuild financial resilience, they are recruiting a professionally qualified Finance Manager to lead the finance function on a part-time basis.

This is a pivotal role for a technically strong, proactive and detail-focused finance professional who thrives in a small, mission-driven organisation. You will ensure excellent financial management, robust controls and high-quality reporting during a transformational period for the organisation.

Key Areas of Responsibility:

Working closely with the CEO, SMT and Board, you will:

• Lead the production of accurate monthly management accounts
• Maintain strong financial controls, processes and compliance
• Manage day-to-day finance operations in Xero
• Prepare cashflow forecasts, scenario models and financial insight for decision-making
• Support the annual budgeting and reforecasting process
• Oversee restricted and unrestricted income tracking
• Lead the year-end audit process and statutory reporting
• Strengthen financial workflows as new digital systems are integrated

You will be the organisation’s finance lead, providing clarity, confidence and financial stewardship.

About You

You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with:

• Strong experience in financial and management accounting
• Excellent technical and analytical skills
• Advanced knowledge of Xero
• Experience in charities, social enterprises or small organisations
• Confidence in advising non-finance colleagues and senior leaders
• A proactive, organised and solutions-focused approach

You will enjoy working independently in a part-time leadership role and supporting an organisation that is ambitious, collaborative and impact-driven.

In return…

• A meaningful role at the heart of a national charity transformation
• Opportunity to shape a modern, resilient finance function
• Flexible, part-time working arrangements
• Supportive, values-led culture
• Chance to directly influence organisational sustainability and impact

About the Organisation

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world.

This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.  It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need.

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds.

You may also have experience in areas such as: Head of Finance, Finance Business Partner, Senior Management Accountant, Financial Controller, Charity Finance Lead, Finance and Operations Manager, Finance and Governance Manager, Senior Accountant, Part Time Finance Manager, Finance Consultant. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.